[Q] Help- Sam Cap sudden lock - Android Q&A, Help & Troubleshooting

New to forum and not quite a noob at phones but close.
Samsung Galaxy Captivate Glide SGH-I927R GSM bought unlocked of Ebay from everydayhotdeals. Phone worked flawlessly on Straight Talk (ST), switched to ATT in Jan thru March and back to ST with no issues. Couple days ago I phone wanted me to "Enter Network Control Key Code". I don't have one and can't seem to get one. Ebay seller seems to be out of business on Ebay although a search I can still send him email which I did twice and no reply.
Andriod 2.3.5. Boots up with Rogers flash screen before the Galaxy screen.
unlockthatphone,com failed to get a code after 24 hours of trying. ATT said it's not a phone they ever had control over (no ATT logo on phone) so they cannot get me a code.
I have tried two ST SIMMs and an ATT SIMM with same message.
I am hesitant to go rooted and hacking but will do so if that's my only option other than having a new paperweight.
I am sure I forgot some detail so please ask away. I tried to be concise but thorough.
HELP!

Samsung Captivate Suddenly LOCKED!
can an editor please fix my thread title. I messed it up. If I have the wrong folder please move it. I wasn't sure.
Greatwhitewing said:
New to forum and not quite a noob at phones but close.
Samsung Galaxy Captivate Glide SGH-I927R GSM bought unlocked of Ebay from everydayhotdeals. Phone worked flawlessly on Straight Talk (ST), switched to ATT in Jan thru March and back to ST with no issues. Couple days ago I phone wanted me to "Enter Network Control Key Code". I don't have one and can't seem to get one. Ebay seller seems to be out of business on Ebay although a search I can still send him email which I did twice and no reply.
Andriod 2.3.5. Boots up with Rogers flash screen before the Galaxy screen.
unlockthatphone,com failed to get a code after 24 hours of trying. ATT said it's not a phone they ever had control over (no ATT logo on phone) so they cannot get me a code.
I have tried two ST SIMMs and an ATT SIMM with same message.
I am hesitant to go rooted and hacking but will do so if that's my only option other than having a new paperweight.
I am sure I forgot some detail so please ask away. I tried to be concise but thorough.
HELP!
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Related

ATT ATRIX 4G will not accept ATT Sim or unlock codes?

Hi All,
First, I hope this is the right section & I hope I am not duplicating another thread. I have a odd situation I think and I don't know what to do. I picked up my Atrix 4G off of craigslist a few days back. The phone is great but it will not accept my ATT sim card. It asked to enter the unlock code for the sim. It's an ATT phone so I am not sure why my sim doesn't work (Same sim card works in unlocked Vibrant). So, I purchased the unlock codes from two separate places and the codes were the same and did not work when I enter them.
I am at a lost now. I don't know what to do.
Any ideas are appreciated?
Oh yeah, I am not sure what the previous did but before I even put my sim, I did use the bypass Motoblur method to use the phone with sim & blur. I did use aroot and glad enable also. After the sim would not work, I wiped data, created a blur account and tried sim again but no success.
Please help me, I want to use this awesome phone!
did you get this resolved? i am having the same issue
Nope. Still not fixed. I am not sure what to do at this point.
i have the same problem..maybe the case is that you entered the incorrect code more than 10 times?
Have you checked that the IMEI code printed under the battery matches the one displayed on screen?
I was under the impression that if you blow the 10 unlock attempts you will have to wait several hours to try again. In other words, it will not permanently lock.
I might be wrong though.
Sent from my Atrix using Tapatalk
How many numbers do you have in your unlock code which you are entering into the phone?
Op,
You might have ruined something software wise, did you try flashing a full sbf version 4.1.8.3 preferably ?
I think it should work for you.
there are 8 digits in my unlock code and the imei is the same in the box, under the battery and in the phone
Same issue - No solution
I have same issue with Atrix bought on local craigslist. I have tried restoring to multiple stock versions.
AT&T spent two hours figuring out the issue and they tried even entering correct unlock code.
They asked me to contact motorola as they feel it is software issue. I will Motorola on Tuesday and post the result.
Hi I have the Exact same issue. The Atrix that i got off Craigslist were sealed. And I tried unlock code for Tmobile network off three different sites and still no luck in the locking the phone. So i went and i got Att sims and said the same thing "Sim Network Unlock Pin"
Anywho, I went to Att store and they couldn't figured out and they dont have a phone in stock to trade in. So after many attempt with Att and their customer service, they advise me to contact Motorola.
The funny thing is that i've sent the phone to Motorola two times and clearly stated my issue with the phone and they did not fix it and just send the phone back to me. So i got piss after wasting 350$ on a phone that i can't use and another 30 Bucks for shipping the phone to Motorola. I contact directly to their tech and the tech support ask me to call ATT. LOL right? So one of the tech just offer me a free shipping so they can take A CLOSER LOOK into it.
Apparently Motorola doesn't do phone exchange all they do is repair it. Any exchange would have to deal with ATT and for that to happen you would have to sign up a warranty plan with them which is $5/month.
So i got one last shot at this. and I'll keep you guys post on update. Sorry for my poor English.
So strange as they are unlocked, im using an AT&T atrix in Australia without issue.
Perhaps the phones have been banned somehow?
BUMP.. Anyone find a solution to this yet??
i leave my phone with the error message and the screen on, for at least 2 weeks and nothing!!
i hope no damage my phone with that time with the screen on
I have the same issue. From AT&T explained me that after 5th wrong attempt, the phone will be permanently locked to AT&T. Anybody has a solution for this?
I tried it alll tooooooooooo !!!
My phone was locked to orange network UK. I wanted to use a VIRGIN network Sim card... SO I called the VIRGIN Network technical support team... and this Silly girl keep on giving me few codes till ......IT STOPPED RESPONDING to any code.. so the phone now will not take any codes. I bought many codes in hope from websites..none worked.
I called ORANGE ..but they had no clue tooooo...
I unlocked the bootlooger thing too. I flashed it few times in hope....and I DID what ever I could do but in vain......
I hope we get some smart ass genius to get the break to this problem....!!!
Very similar issue here. I was in Costa Rica for a month and requested the SIM network unlock from ATT and they provided as it had been 6 months after my purchase. The code did not work in Costa Rica and only used WIFI while over there. I got back to the States yesterday and it still doesn't work, and by now have definitely attempted to enter the code 10 or more times. Its supposedly locked to ATT after 10 unsuccessful attempts but it will not work even with my original ATT SIM.
ATT sent me a new Atrix but I would like to get this one working as well. I have a few questions.
If I root is there any apps designed for root to unlock?
If not will a custom Rom bypass the need to unlock or be unlocked already?
If neither of these work is the phone basically bricked simply because the code (provided by ATT) was entered incorrectly 10 times?
THANKS!
i have the exact same issue the phone was from att but the seller say its unlocked for any company,not rooted , not unlocked, only upgrade via ota from froyo to gingerbread,i wish a solution for that,if anyone find a solution please post!! thanks
alberto
well I went ahead and rooted and unlocked. Going to flash a custom and see what happens. Ill keep you updated.
UPDATE: Tried CM7, Didnt fix. :/
I have exactly the same problem. I have tried unlock the boot loader. My phone already show unlocked on top left screen when power on.
Idk why It still ask for Sim network unlock code when I put my T-mobile Sim in and power up.
It seems hopeless to me after trying to search for someday.
I have tried many some rom.
Please anyone help us..
Thank you very much
FYI, Press #073887* on atrix will bring you to the screen which ask:
"Sim network unlock PIN:"

[Q] Simunlocking Atrix (with subsidy code), non stock ROMs

Hi there! I know I'm about to ask something stupid.
I've owned and modded a Defy for almost 2 years, and today I got a second hand MB860 (I found that you call it Atrix 4G; here we've got no 4G for the time being, so it is just an "Atrix"). The fact is that it's still simlocked, and in a few months I might need to ask the guy who buyed it a the phone company to ask there for the subsidy code, or pay someone to give it to me.
One of the guys who unlocks cell phones over here, in a forum, has said that it is necessary for the phone to have the Stock ROM at the moment of entering the subsidy code. Honestly I didn't believe him, I've always been convinced that there is no way for the ROM to interfere at the moment of simunlocking a cell phone. Am I wrong? At the moment of introducing the subsidy code, does it need something special? I've been searching here, but found nothing yet.
The problem about this is that that guy says "Ok, if you don't want to believe me, don't do it. Try it on another ROM, but I won't give your money back if my subsidy code just doesn't work". I wouldn't like to lose 25 USD without the possibility of complaining to the guy, and I'm a bit curious about what he says.
Thanks in advance!
Hey i recently unlocked my atrix on a rom that isnt stock. It shouldn't matter which rom you use. What i did was call AT&Ts wireless department. I didnt know which specific department i needed so i waited until i was transferred to a real person and told them I needed to unlock my phone which had been under contract with them a long time ago. I was actually never in a contract with them as the phone was a gift but they didnt ask any firther questions. So they transferred me. Told me to give them the IMEI number and told me to wait while they look it up. They then instructed me to put a sim card from another company to get the sim unlock prompt to popup. I put in the code they gave me and i succesfully unlocked my atrix. I did this on monday and used a tmobile sim i had lying around. I was given the code within 10 mins. Best of luck
John` said:
Hey i recently unlocked my atrix on a rom that isnt stock. It shouldn't matter which rom you use. What i did was call AT&Ts wireless department. I didnt know which specific department i needed so i waited until i was transferred to a real person and told them I needed to unlock my phone which had been under contract with them a long time ago. I was actually never in a contract with them as the phone was a gift but they didnt ask any firther questions. So they transferred me. Told me to give them the IMEI number and told me to wait while they look it up. They then instructed me to put a sim card from another company to get the sim unlock prompt to popup. I put in the code they gave me and i succesfully unlocked my atrix. I did this on monday and used a tmobile sim i had lying around. I was given the code within 10 mins. Best of luck
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Thanks! I think I will keep reading a little so as to mod it (I found the Atrix a little bit riskier than the Defy) and then unlock it.
There is always the option of flashing stock again, but I'd like to avoid it .

[Q] Double the problem.Help anyone?

Hello everyone,
I though I was better with all of this, but I am not, and I need your help.
I got two Galaxy s4 form Verizon. One for me and my gf.
She was going away to Europe for vacation and I was trying to be clever guy and unlock sim lock for her. So she could use it over seas..
Well after talking with Verizon it turn out that phone is unlock and ready to got, so I put Tmobile card inside and it work but had that notification that it was non Verizon sim and it only took calls. busted...
So I try to root it...
or main plan was to make this phone to be like non Verizon phone, so it would look like is running with out all that Verizon stuff just pure android.
so I think I succeed with rooting but it was still Verizon phone. I got couple more files that I put in on my phone thru Odin.
And now
that galaxy would not start.
you power it on goes to that Samsung sine at beginning with "lock" icon that is open, with sine "custom" and it will not go any further...
I can put it to download mode, but idk what to put in to it true odin.
and when I go to recovery mode it goes to "team win recovery project v2.5.0.2", but idk what to do in there plus I tried to reset it couple of times...
so I am beat and no idea what I am doing and I am asking for help...
I been with that situation over two weeks now... and I had to go back to my s3...
she took my (second one) SG4 with her because we thought that maybe she will get it to work with non americans companies like Verizon said but she cant even text on it because she cant put any ne Access Point Names... but that's other problem... and some other time...
The one I am stuck with is main one...
Can any one help bring this phone back to live?
Either to Verizon version or if possible to Verizon stock free just pure android?
either Way I will be very grateful for help..
Thanks for your time

[Q] Unable to unlock Galaxy Note SGH-i717

I received a Samsung Galaxy Note SGH-i717 from an AT&T rep a year and a half ago, but never used it as a phone. It was just used on wifi with stock ROM for testing purposes. A couple months ago, I wanted to unlock it to use on another network, so I called up their support and received the unlock code. When I put a T-Mobile SIM in the phone and tried the code, I got a message saying Network Unlock Unsuccessful. I've gone through their support both on the phone and in person and ultimately they are either unwilling or unable to assist me (depending who I am speaking to).
I've tried Googling and going through the forums, but really haven't been able to get the phone unlocked. Is there anything I can do, short of paying some local kiosk an inflated fee to get the phone finally unlocked to use on another network?
Thanks.
JustJon said:
I received a Samsung Galaxy Note SGH-i717 from an AT&T rep a year and a half ago, but never used it as a phone. It was just used on wifi with stock ROM for testing purposes. A couple months ago, I wanted to unlock it to use on another network, so I called up their support and received the unlock code. When I put a T-Mobile SIM in the phone and tried the code, I got a message saying Network Unlock Unsuccessful. I've gone through their support both on the phone and in person and ultimately they are either unwilling or unable to assist me (depending who I am speaking to).
I've tried Googling and going through the forums, but really haven't been able to get the phone unlocked. Is there anything I can do, short of paying some local kiosk an inflated fee to get the phone finally unlocked to use on another network?
Thanks.
Click to expand...
Click to collapse
I was able to unlock my phone by following the instructions in this thread.
http://forum.xda-developers.com/showthread.php?t=2124544
I was on At%t as well but they didn't want to give me the code so I followed the instructions provided in the topic whose link is in the previous post and everything went fine

[Q] Sim Network Unlock

Hello as this is my first problem with a phone/phone company, I'm confused. I am a long time T-Mobile customer. But my son gave me an upgrade phone cause I am apparently severely outdated. However it is an AT&T phone. A Samsung Galaxy S2 SGH-i777. He moved and now goes with Verizon. So I put the phone in my name by buying a $10 prepaid deal. However its now been over a year & 8 requests and AT&T continues to deny me the unlock code. The phone was never under a contract , it was purchased outright and was a gift a few years back from his father. Now my ancient phone ha taken a crap and I cant afford to buy another one. I have looked into several sites and became a member here thinking I was more edumacted :cyclops: then I am. I just really want to unlock the damn thing. Please help......This is what Ive done thus far.
1.) Updated to 4.1.2
2.) Downloaded and Installed Framaroot getting the SuperSU
3.) Downloaded CSC Select & SGS unlock tool.
Still no unlock code. Maybe I messed up already ..... idk? 2 months ago I was laid off, my savings is damn near completely dry and I need help.( In more ways then 1....bahaha)!! I would like to remove anything & everything regarding AT&T from this device and run Google or WHATEVER. Is that possible?? I Thank You ahead for any time, advice and help anyone can give. Happy holidays and Namast'e :good:
Unlocking is the easy part:
a) Get the relevant information from your son, and use this AT&T website.
OR
b) I used Galaxsim unlock, and have used my i777 on other carriers (not t-mobile), and overseas.
Using the i777 on TMobile? I'm not sure that will work very well.
-The i777 GSM frequencies [850, 900, 1800, 1900] will not communicate beyond 2g on t-mobile network.
EDIT: Apparently T-mobile has refarmed a lot of its 3g+ services to the 1900 frequency, which will allow the i777 to communicate at full speed on t-mobile service. *assuming the relevant refarming happened in your area.
You want to use a de-branded, slimmed down version of the firmware? No problem.
If you like the touchwiz interface, look at cooked or shostock.
If you would like to run an AOSP flavored firmware, then there are several excellent choices in the development forum.
Happy flashing,
-Cyril
Mendified said:
Hello as this is my first problem with a phone/phone company, I'm confused. I am a long time T-Mobile customer. But my son gave me an upgrade phone cause I am apparently severely outdated. However it is an AT&T phone. A Samsung Galaxy S2 SGH-i777. He moved and now goes with Verizon. So I put the phone in my name by buying a $10 prepaid deal. However its now been over a year & 8 requests and AT&T continues to deny me the unlock code. The phone was never under a contract , it was purchased outright and was a gift a few years back from his father. Now my ancient phone ha taken a crap and I cant afford to buy another one. I have looked into several sites and became a member here thinking I was more edumacted :cyclops: then I am. I just really want to unlock the damn thing. Please help......This is what Ive done thus far.
1.) Updated to 4.1.2
2.) Downloaded and Installed Framaroot getting the SuperSU
3.) Downloaded CSC Select & SGS unlock tool.
Still no unlock code. Maybe I messed up already ..... idk? 2 months ago I was laid off, my savings is damn near completely dry and I need help.( In more ways then 1....bahaha)!! I would like to remove anything & everything regarding AT&T from this device and run Google or WHATEVER. Is that possible?? I Thank You ahead for any time, advice and help anyone can give. Happy holidays and Namast'e :good:
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