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Got my SGS2 one day ago and I am pretty sure i will be asking for a replacement tomorrow.
BACK KEY does not respond properly. I need to insist sometimes touching it over 20 times before it can notice it. The touch screen and the button on the left work perfectly.
I also found that the metal strip over the SIM card slot had fingerprints on it, which i think should not be the case since workers at the factory use gloves.
Another detail. Even though the box of the phone was sealed, the girl at the shop insisted on open it to make sure everything was in...
I am buying from the biggest mobile phone retailer in my country. I will be reporting further later on. I am afraid this is gonna be a long story for me .
who did you buy it off? make sure you get a replacement off samsung.
blickmanic said:
who did you buy it off? make sure you get a replacement off samsung.
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Click to collapse
I will try to get more evidence of their wrongdoing, when things are more clear then I will say out the name of the retailer to alert other consumers
The problem is that the Back Key responds fine during long periods. I have not yet found the circumstances that trigger the unresponsiveness.
So this is gonna be tricky to show at the shop, if I m lucky they will see immediately.
But, I keep on wondering whether it is acceptable or not that the phone had fingerprints in the SIM card slot.
The seal say "do not accept if seal is broken". it was not broken, because it was put there by the retailer
maeman said:
Got my SGS2 one day ago and I am pretty sure i will be asking for a replacement tomorrow.
BACK KEY does not respond properly. I need to insist sometimes touching it over 20 times before it can notice it. The touch screen and the button on the left work perfectly.
I also found that the metal strip over the SIM card slot had fingerprints on it, which i think should not be the case since workers at the factory use gloves.
Another detail. Even though the box of the phone was sealed, the girl at the shop insisted on open it to make sure everything was in...
I am buying from the biggest mobile phone retailer in my country. I will be reporting further later on. I am afraid this is gonna be a long story for me .
Click to expand...
Click to collapse
A "big retailer" has no business in providing dodgy second-hand phones.
At worst it's likely you got a phone someone had opened and tinkered with in the shop. Beyond that, the assistant could even have picked up a device which was returned by someone and by mistake assumed it was a new phone.
I also had an issue where I didn't have the microSD card in the box. Now, considering the box is sealed with the black security sticker, it would be pretty hard to get the microSD card out. I didn't check the security sticker because I was too desperate to get the phone out and start using it.
You don't have distance selling rights in this case so you have a hard task ahead of you - because you could have just returned it within 14 days had you bought it online or over the phone, now it's just your word against the retailers.
It seems that the issue comes after the screen has been on for a while. Initially i thought it only came when using the camera, or in settings, but I just now it's happened when i was browsing sms.
This is the 1st time I use samsung or Android. Is this kind of thing common?
I have contacted Samsung... the girls told me to go back to the shop (because i got the phone only 2 days ago) and that it is not normal that the phone had fingerprints in the sim card slot.
maeman said:
This is the 1st time I use samsung or Android. Is this kind of thing common?
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Click to collapse
Absolutely not.
maeman said:
I have contacted Samsung... the girls told me to go back to the shop (because i got the phone only 2 days ago) and that it is not normal that the phone had fingerprints in the sim card slot.
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Click to collapse
Totally correct. If you only just got it and it doesn't work, take it back to the shop and just be polite but firm. They have to replace it if you say there's a fault.
Thanks all for ur replies
Because I have never used Android before I was thinking that maybe the Back Key has a different behavior than the left key in order to prevent accidental touch.
Otherwise the phone is fine. It has the infamous yellowish left side defect, but I can live with it.
At the operator, i was told that it is common practice to open the box to check everything is in, at least for this retailer... is it really common that factory workers forget to put all the stuff in
I keep on testing and getting mad at this, before going to the shop
dkl_uk said:
A "big retailer" has no business in providing dodgy second-hand phones.
At worst it's likely you got a phone someone had opened and tinkered with in the shop. Beyond that, the assistant could even have picked up a device which was returned by someone and by mistake assumed it was a new phone.
I also had an issue where I didn't have the microSD card in the box. Now, considering the box is sealed with the black security sticker, it would be pretty hard to get the microSD card out. I didn't check the security sticker because I was too desperate to get the phone out and start using it.
You don't have distance selling rights in this case so you have a hard task ahead of you - because you could have just returned it within 14 days had you bought it online or over the phone, now it's just your word against the retailers.
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Click to collapse
Micro SD card supplied with the GS2?
greigster said:
Micro SD card supplied with the GS2?
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Click to collapse
That's down to the supplier. That's why you'll get a phone from provider A with a 8GB card, or from provider B with a 16GB card (for example).
dkl_uk said:
A "big retailer" has no business in providing dodgy second-hand phones.
I also had an issue where I didn't have the microSD card in the box. Now, considering the box is sealed with the black security sticker, it would be pretty hard to get the microSD card out. I didn't check the security sticker because I was too desperate to get the phone out and start using it.
Not all come with a separate micro sd card did you buy a model with a sd card .
jje
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Click to collapse
johncmolyneux said:
That's down to the supplier. That's why you'll get a phone from provider A with a 8GB card, or from provider B with a 16GB card (for example).
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Click to collapse
Oh I see, Thought I had been short changed as I didn't get a micro sd with mine from O2
I have since bought a 16gb class 10 but to be honest I am not sure that it is being used as everything goes on to the internal sd storage with plenty of space to spare.
greigster said:
Oh I see, Thought I had been short changed as I didn't get a micro sd with mine from O2
I have since bought a 16gb class 10 but to be honest I am not sure that it is being used as everything goes on to the internal sd storage with plenty of space to spare.
Click to expand...
Click to collapse
Yeah, I used to think it was down to the manufacturer, but when I got the HD2 I got a sleeve with it, but lots of people on xda were a bit miffed because they didn't have one. Also, SD cards ranged from 2GB to 16GB (possibly 32GB - can't remember), depending on who you got it from.
I didn't get an SD card with my SGS2 either, so I just sold my HD2 with the 2GB one that I got with it and kept the 16GB one for myself.
Mwah-ah-ah-ahhhh!
johncmolyneux said:
That's down to the supplier. That's why you'll get a phone from provider A with a 8GB card, or from provider B with a 16GB card (for example).
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Click to collapse
Would a supplier open the phone for inserting a SIM card?
This one came without microsd. I asked the girl if the phone come with one while she was inspecting the box, and because she did not know she was going to open the phone, but i told her I preferred to check by myself.
greigster said:
Oh I see, Thought I had been short changed as I didn't get a micro sd with mine from O2
I have since bought a 16gb class 10 but to be honest I am not sure that it is being used as everything goes on to the internal sd storage with plenty of space to spare.
Click to expand...
Click to collapse
It wont be used unless you put stuff like videos and music on it .It will just sit there its not part of the phone memory or workspace its an external sd card .
jje
JJEgan said:
It wont be used unless you put stuff like videos and music on it .It will just sit there its not part of the phone memory or workspace its an external sd card .
O2 where selling 16GB SGS 2 no extra memory card .
jje
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Just back from the shop. Their attention was excellent. The phone will be replaced as soon as they get more units.
The thing is that 2.5 weeks ago they told me sgs2 are sold out. 10 days ago in another shop of the same retailer I paid for one to pick up 10 days later (i thought because they were waiting for the new batch). But the supply of sgs2 has not yet arrived. So the phone was one of the last sgs2 they had in the whole city. This usually means more probability that the phone has some problem.
The guy at the shop told me that it is not normal that the phone had fingerprints.
Frankly, i thought this would be much more troublesome and i am now convinced that this retailer is not doing things wrong. I think I will change the name of the thread if possible to something like"when u dont get what u expected from a big retailer".
My suspicions are the product of one bad experience with their technical support. Also, I am paranoid ever since I was offered an 8gb Nokia N8 from a operator (never seen other than 16gb).
Hopefully the next batch will also come with amoled screens and samsung's renderer chip.
Try this next time if it happens again...
*#*#2663#*#*
then update the firmware (Bottom button)
But I did both anyway..
cue_32 said:
Try this next time if it happens again...
*#*#2663#*#*
then update the firmware (Bottom button)
But I did both anyway..
Click to expand...
Click to collapse
This code doesn't work on my phone
UPDATE
No one knows when the next batch of sgs2 will come to this EU city where they are sold out since few weeks ago.
In the meanwhile I have been using the phone and for few days I thought the problem was gone as the back key was working fine (responding as well as the left key), but then I charged the phone and for first time used it while charging. Very soon after plugging the charger, the back key was almost not responding at all.
If unresponsiveness only happened during the first minutes of the charging process, I could take it. However I first noticed the issue while in normal use.
Lately my screen is taking nearly 90% of the battery consumption (just browsing use), which could explain why the issue did not appear. But now I have just found a way to copy files to the internal card of the phone and I will be testing with hr movies.
I doubt it is just a problem on my phone, so I would appreciate that someone reports how does his back key respond during the first minutes of the charging process
Thanks
Anyone else got this?
Sent from my HTC One X+ using xda app-developers app
maybe a little more info would from your side would help
Did you get a brand new SIM with your phone, or are you using one that was used in a different device? Have you by any chance handled the SIM not correctly? Tried to carefully clean the contacts side?
hardstuffmuc said:
maybe a little more info would from your side would help
Did you get a brand new SIM with your phone, or are you using one that was used in a different device? Have you by any chance handled the SIM not correctly? Tried to carefully clean the contacts side?
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Click to collapse
It was a brand new SIM that came with the preorder. I've never taken the SIM out, but I'll try taking out the SIM to see if the person who put it in at ATT corporate did it wrong or something.
arex said:
It was a brand new SIM that came with the preorder. I've never taken the SIM out, but I'll try taking out the SIM to see if the person who put it in at ATT corporate did it wrong or something.
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Click to collapse
Yes take the SIM out, enter again and try it for a while. I don't have any problems with the SIM the phone shipped with.
I had to get a new SIM from a store after my cats decided mine old one was a play toy (I was swapping it between phones to make sure my old one was okay to sell)
After I put it in the my X+, I had phone service but no data service. The store couldn't figure it out, but phone tech support looked up my new SIM card number and realized that the store hadn't activated my data plan on it. It was resolved quickly once they figured that out, but might be a good question to ask if you're still having problems.
Just curious. I opted on my order to use my existing sim, but to my surprise, there was one already in the slot. Wondering if the phone ships this way. Thanks.
I received my DNA with a SIM already installed.
Sent from my HTC6435LVW using xda premium
Mine was already installed. Bought retail and when I got home I saw it wasn't in the box. Used the tool to take it out, it was already in the phone.
The SIM from my ReZound is a lot bigger than the SIM for the DNA ... So I could not use the same one.
Yeah they come with one. The guy at VZW was bumbling around looking for SIM cards in the closet finally found one and realized there was one in there already lol. I didn't know or I would have told him as I usually have to help them out. Then he had to start over. Irritating.
Sent from my HTC6435LVW using Tapatalk 2
Got mine on launch at a local verizon.The lady setting it up started jamming the sim unlock tool in the hole on the bottom of the phone. She was pressing as hard as she could trying to get the sim out. I wasn't paying attention at first but when i noticed what she was doing i told her that was the mic. Oh she said and continued looking at the phone to find the sim hole and proceeded to remove and set up the phone. I waited till she was all finished and then told her no i wanted a different phone cause you just brutally violated the DNA's mic hole. she rudely started saying their was nothing wrong with what she did. anyway got a virgin mic holed phone and all is good. I feel sorry for the guy who gets that poor raped phone. but yes the sim was in it as well.
As easy as it was for them to have that little tray for a SIM... Why couldn't they have done that for the sdcard as well lol
-HTC Droid DNA-
Mine was already installed....confused the Verizon Rep because she actually got a new SIM out of the drawer, popped open the SIM Tray, and voila-already there.
Mine was on a card that was waiting to be installed in the phone. Yes I did get mine at the Verizon store too.
I got my DNA online for free with the promotional code and there were 2 sim cards. One sim in the phone and another in the sealed card that you have to break out. Any reason for that or isit just how they do it. My wife's S3 for Amazon only came with one. I didn't activate the DNA yet, I'm waiting to root it before it wants to update. Why 2 cards, just a backup?
JWhetstone02 said:
Mine was already installed. Bought retail and when I got home I saw it wasn't in the box. Used the tool to take it out, it was already in the phone.
The SIM from my ReZound is a lot bigger than the SIM for the DNA ... So I could not use the same one.
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Click to collapse
You could with an adapter I did when I was transferring between my Galaxy Nexus HTC rezound frequently
Sent from my HTC6435LVW using xda app-developers app
On a daily basis my phone will randomly tell me that there is no Sim card(btw I'm att of that makes any difrence) in the phone. The only way to fix the problem is to reboot the phone. Any ideas what's causing this? I tried flashing a different rom but to no avail. What should I do?
Sent from my HTC One X+ using xda app-developers app
thekalby said:
On a daily basis my phone will randomly tell me that there is no Sim card(btw I'm att of that makes any difrence) in the phone. The only way to fix the problem is to reboot the phone. Any ideas what's causing this? I tried flashing a different rom but to no avail. What should I do?
Sent from my HTC One X+ using xda app-developers app
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Click to collapse
Just to commiserate, this happened to me today too - second time total. Gonna keep digging through the forums...
http://forum.xda-developers.com/showthread.php?t=2007361&highlight=sim+card
glad im not the only one.. i posted about this few weeks ago.. i tried going to att store and they wouldnt give me a new phone since it was the 16th day ( 14 day return policy).I thought it was still 30. I went thru warranty and they are sending me a new phone. just waiting for that to arrive.. still happens every once in awhile. annoying.
Happens to me too. Don't have to reboot though. Turning Airplane mode on and off does the trick. Every day or so I take it out and put it back in. Not sure if it helps but it makes me feel like it prolongs the issue.
Never Die!
Diesel321 said:
Happens to me too. Don't have to reboot though. Turning Airplane mode on and off does the trick. Every day or so I take it out and put it back in. Not sure if it helps but it makes me feel like it prolongs the issue.
Never Die!
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Click to collapse
Should i bring it into AT&T? If I do will they give me a new one even if I unlocked the boot loader?
thekalby said:
Should i bring it into AT&T? If I do will they give me a new one even if I unlocked the boot loader?
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Click to collapse
Here's a summary of what I've learned, y'all correct me if I'm mistaken:
ATT sims only
Airplane mode and back - works as temporary fix
SOME report reseating the sim is a permenant fix
SOME report getting a new sim doesn't fix
Since this is happening to me daily now (maybe more I'm not noticing), I'm going to see what I can come up with. I just opened the tray and slid it back in with two pieces of paper backing the sim card (on the non-contact side of course), to see if by chance there is a problem with the physical connection of the sim, and if this can fix it. I'll keep you updated. I'm also going to see if I can get a new sim card from ATT.
Has anyone come up with any other solutions - or are we all dealing with this intermittently and just tolerating it?
===== UPDATE 12/14/2012 =====
5 Days now with perfect connection. Two sheets of paper thicker sim card works.
There is a few threads all about the same thing. I'm posting in this one because it's the highest on the list. I never had the issue before rooting. So I wonder of anyone can confirm this being an issue pre-root/pre-bootloader unlock? Just a thought
Never Die
Diesel321 said:
There is a few threads all about the same thing. I'm posting in this one because it's the highest on the list. I never had the issue before rooting. So I wonder of anyone can confirm this being an issue pre-root/pre-bootloader unlock? Just a thought
Never Die
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Click to collapse
I'm pretty sure it was confirmed in one of the other threads that you can get this problem even is your not rooted on stock.
Sent from my HTC One X+ using xda app-developers app
Ok, guys i have found a fix put a piece of paper and wedge it between the sim card and the tray at the top pretty much try to kill all the slack.
Andrew149 said:
Ok, guys i have found a fix put a piece of paper and wedge it between the sim card and the tray at the top pretty much try to kill all the slack.
Click to expand...
Click to collapse
Im exchanging my phone at AT&T tomorrow, so well see how that works out.
thekalby said:
Im exchanging my phone at AT&T tomorrow, so well see how that works out.
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Click to collapse
Update: haven't had my phone disconnect I would say this is a true fix, htc just needs to send everyone updated SIM trays
Sent from my HTC One X+ using Tapatalk 2
Same issue over here. Daily missing SIM card issue.
I have been having this daily with my AT&T One X+ as well. I'm stock, unrooted. I went back to aT&T today and they told me it was the SIM Card. We replaced that and it seems to be working. Now I know it hasn't been long enough to know if this is the fix or not, so we shall see.
For those who added the paper to the SIM tray, did your SIM card feel at all loose before you added the paper ? Mine doesn't feel loose at all.
Michael
Well I had this exact problem happen to me a couple times. Not enough to make it annoying. All I ever had to do was restart my phone and voila
Sent from my HTC One X+ using xda app-developers app
CountMagnusLee said:
I have been having this daily with my AT&T One X+ as well. I'm stock, unrooted. I went back to aT&T today and they told me it was the SIM Card. We replaced that and it seems to be working. Now I know it hasn't been long enough to know if this is the fix or not, so we shall see.
For those who added the paper to the SIM tray, did your SIM card feel at all loose before you added the paper ? Mine doesn't feel loose at all.
Michael
Click to expand...
Click to collapse
My SIM card was loose in the SIM tray you can see just a small slack which is enough to mess with the connection
Sent from my HTC One X+ using Tapatalk 2
This has been happening to me 3/4 times a day, the other day i couldnt even read a full article online before it would pop up with a messege saying 'sim card removed restart phone (only option too)' i know its not the best option but i tapped a bit of wd40 on the sim and it works for days before happening again, not a permenant solution but has definitly kept me from tearing my hair out! Hope it helps
Hi, i have a new HTC One X + and the simcard doesnt work. Means the Phone dont recognise that i already insert a simcard.
I google this issu and found a lot of people with same problem but i never find the solution for that
any one got a idea?
Ps.: My phone is not rootet and i have the newest software from HTC (original 4.1.1 and sense 4+)
Regard
Shai
Have you tried popping open the tray and wiggling the card and then simply sliding it back in? Whenever my phone doesn't detect a sim card I just restart it. When it still doesn't work I pop it out and in again. It's annoying, but it doesn't happen often enough to really bother me. If it is of concern, see if your local store can help you out.
ProfLayton said:
Have you tried popping open the tray and wiggling the card and then simply sliding it back in? Whenever my phone doesn't detect a sim card I just restart it. When it still doesn't work I pop it out and in again. It's annoying, but it doesn't happen often enough to really bother me. If it is of concern, see if your local store can help you out.
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Click to collapse
i already try this 10-20 times... the support hotline say that this bug is known and they solve it with the next patch -.-
But i hope i can use my phone faster than the next htc patch.... anyone got an idea?
I thought I read somewhere that the store you got the phone from might be of some help in this regard if it is an issue with the tray. Of course, if you've been hearing that it is predominantly a software issue, then I have no advice to offer. Sorry.
If the yellowish part of your sim card has mostly faded off,it won't work, ask for a new sim card gonna cost bout 5 or 10 Rupees.
Sent from my HTC One X+ using xda app-developers app
Daryll99 said:
If the yellowish part of your sim card has mostly faded off,it won't work, ask for a new sim card gonna cost bout 5 or 10 Rupees.
Sent from my HTC One X+ using xda app-developers app
Click to expand...
Click to collapse
i already try 3-4 different cards. My card works on other phones so it must be somethign with the phone.
Mine did that a couple months after I bought it ... took it back to the store and they sent it away for some kind of software update. It still did it a few times after that, although it's probably been a couple of months now with no occurrences at all. Some people say to put some tape on the back of the card to make it fit tighter. So I don't know if it's software or hardware. Although when it happened, if I put the phone in airplane mode and back out again, it worked fine, so that leads me to believe it really is software.