Related
I ordered 2 touch pros on the 12th from sprint, they told me 7-10 days, on the 18th they told me two weeks =(. Anyone else had/having this problem with sprint?
benitojuarez said:
I ordered 2 touch pros on the 12th from sprint, they told me 7-10 days, on the 18th they told me two weeks =(. Anyone else had/having this problem with sprint?
Click to expand...
Click to collapse
I am waiting on a replacement on a 30 day exchange. Order was put in on the 11th.
on sprint.com they are currently out of stock... ive been trying to even order one these last few days. Hopefully they get more soon b/c my contract with verizon ends on thursday
i ordered mine from sprint.com as soon as they were in stock on the 14th (a friday, i previously signed up to get notified by email when they get more in stock). it was free over-night shipping and arrived the next business day on monday. it's been working great since then
cforster said:
I am waiting on a replacement on a 30 day exchange. Order was put in on the 11th.
Click to expand...
Click to collapse
They told me they couldn't do an exchange while it was out of stock when I called on the 18th, bastards (if you work for Sprint, please don't take this personally). I received mine on the 17th and now I'm waiting for it to be in stock again so I can call back and set up an exchange (off-white orbs on the lower portion of my LCD). Hopefully you get your replacement soon.
yea were expecting shipments to go through on the 25th we have a major backorder on that phone
I'm having some pains as well. I placed my order on the 13th, and was told I would probably have it in hand on monday the 17th. When it hadn't arrived by the 19th, I called to sort it out. Turns out the internal sprint ordering process is a two step process, and the dude helping me didn't confirm the second part, so while there was an order, the phone technically hadn't been ordered yet. So after assuring them I did in fact want them to push the order through, they completed the order, telling me it would arrive this last Saturday.
The next day I called back because I had a bad feeling they miight have changed the price I had agreed upon with the first guy. I only then found out that the unit was on back order, and I wouldn't receive it until this Friday.
I have doubts it will be here. This has all been frustrating. I hope it's worth it.
Sorry you're having trouble. I ordered mine a little after midnight on Nov. 2 (when they first made it available online) and got it 3 days later. I was a little nervous being an early adopter before all the reviewers had a chance to review it but I figured if I didn't get it then and waited I'd have to deal with depleted inventory issues and I needed a new phone right away.
ordered one on the 17th and one on the 18th. Was supposed to get one of them on the 19th. No luck. Still on back order. They are telling me the first week of Dec. I already sold my mogul and now stuck using a samsung A900. URGH!
www.newegg.com has the Sprint TP for $199 (after $100 MIR and 2 yr contract sign up), I plan on dealing with them very soon. Anyone order from there and experience wait times? It looks like a pretty good deal, and hopefully there will be a 20% off savings when dealing with paypal on cyber monday (if rumors hold true).
I just canceled my VZW plan, I think I'm making the right move.
Anxiously waiting for mine to change from processing to shipped. Premier Chat Agent said it will be shipped today and delivered tomorrow, but I am getting skeptical.
Anyone's order changed to shipped yet? If so, what time did you place your preorder?
I placed mine order for a Cyan + black charging plate yesterday at 7:50 am Central time.
peeps said:
Anxiously waiting for mine to change from processing to shipped. Premier Chat Agent said it will be shipped today and delivered tomorrow, but I am getting skeptical.
Anyone's order changed to shipped yet? If so, what time did you place your preorder?
I placed mine order for a Cyan + black charging plate yesterday at 7:50 am Central time.
Click to expand...
Click to collapse
I heard from 1 person in Seattle, claiming he received his late last night. I recall from the 900 ship, my device was half way here before I received a shipping notification.
I've never had any shipping issues with AT&T. For me, when they say it will be there....its always been.
Mine says the 9th....I'm pretty much satisfied that it will be.
alodar1 said:
I heard from 1 person in Seattle, claiming he received his late last night. I recall from the 900 ship, my device was half way here before I received a shipping notification.
I've never had any shipping issues with AT&T. For me, when they say it will be there....its always been.
Mine says the 9th....I'm pretty much satisfied that it will be.
Click to expand...
Click to collapse
That has been my experience in the past when I have ordered phones direct from ATT, but in the past 3 years or so, I have bought mine from Amazon, Dell, or in the stores. Glad to hear this hasn't changed!
I placed an order on the website on 11/7, got a shipping confirmation with a Fed-Ex tracking number today with a scheduled delivery date of tomorrow (11/9)
Woodway said:
I placed an order on the website on 11/7, got a shipping confirmation with a Fed-Ex tracking number today with a scheduled delivery date of tomorrow (11/9)
Click to expand...
Click to collapse
What time did you place your order and what color?
peeps said:
What time did you place your order and what color?
Click to expand...
Click to collapse
Around 9:00am PST. Black.
Damn...still no shipping confirmation.
Damn the anticipation. Got my list of apps to install all ready.
This will replace my iPhone 4 as my personal device and my iPhone 4 will get relegated to work phone duty...
Ordered and shipped. Should arrive on Friday via FedEx.
Black Lumia 920 with charging pad. Charging pad is coming separately though, should arrive on Monday.
Placed my order around 11:30 PM CST on 11/6.
Still playing the waiting game...and since order is being prepped for shipment (on an unknown date), their system cannot cancel the order to allow me to just get one at a store.
peeps said:
Still playing the waiting game...and since order is being prepped for shipment (on an unknown date), their system cannot cancel the order to allow me to just get one at a store.
Click to expand...
Click to collapse
Same boat as you....i hate dealing with the online and or phone folks....the only reason i didn't just go pick one up from store is because i talked them into giving me an early upgrade on the phone through the 1800 number
Sent from my SAMSUNG-SGH-I717 using Tapatalk 2
my order got cancelled this morning for no apparent reason, so i went to the at&t store by my work place. there's a line, but most people are there for the note 2, and only a hand full are for lumia 920. grabbed my new lumia 920 in less than 10 minutes, although they do not have wireless charging pad in stock
I guess I have no choice but to wait if I want Cyan since it is online only....still no shipping confirmation.
theclueless said:
my order got cancelled this morning for no apparent reason, so i went to the at&t store by my work place. there's a line, but most people are there for the note 2, and only a hand full are for lumia 920. grabbed my new lumia 920 in less than 10 minutes, although they do not have wireless charging pad in stock
Click to expand...
Click to collapse
Did you get a raincheck for the charging pad or is the promotion over?
finally got shipping confirmation for Tuesday delivery.
Ordered the red at 4PM EST on the 7th, and I'm still showing as processing. Called AT&T and they told me it's "at least" a 7 day backorder. Wonderful...
Still showing processing for me too. Cyan. Gets updated every day but always processing.
Called a store and they said they can order it for me but they don't have any. Is this the case everywhere?
Nokia L920 Cyan
Date ordered 11/8/2012 @ 7pm Backordered half a day then pending
Shipped 11/9/2012 with Track # from Memphis TN > Los Angeles
Estimated Delivery Fedex 11/10/2012 :fingers-crossed:
Phone arrived today, almost at the end of the window that FedEx estimated it'd be delivered.
Phone is awesome. No charging pad included (but a separate one is on the way to be delivered Monday).
Various SIM
First thing Wednesday I went to the local AT&T store and ordered the black 920 to be shipped to my home, The salesperson was familiar with but unsure if I was getting the charging base offer. Thursday I received a USPS shipping confirmation for the phone item 6027A as well as one for a "Various SIM" item 72290. Friday morning the phone was in the store and the shipping confirmation showed Memphis USPS departure that day, Friday.
I assume that I am not getting the charging pad as others have said it shipped separately and it is not on the shipment notification. Item 72290 is an actual micro SIM SKU.
My previous 900 came via FedEx on a Saturday before the phone was in store Monday.
Nokia 920 Red
Ordered 11/7 on Line
Status: Processing
As on today(11/11) it still sits in processing.
Contacted AT&T and they told me its backordered, it will ship when it ships.
This is a gift for my wife. I have already picked up a White one.
No option to Cancel online. No option to cancel via phone. NO option stop it.
Seriously, I have been a loyal AT&T customer for OVER 10 years, with 5 phone lines and 1 data only line (paying almost $400/mo) and this time, I almost told then to "GO F*** OFF!!"
Back story: First, the news that the 920 was releasing was released in September. In October, we found out that AT&T was able to get an exclusive for 6 months on the device. We also had the WP8 release event from Microsoft. November, AT&T FINALLY releases pricing for the 920 and a release date. No news on Pre-Order availability until it was a few days from release date.
Now, AT&T did such a HORRIBLE job on educating their own customer service reps, that I almost just gave up.
1. I tried to pre-order online, but since I have a corporate discount on my account, I had to go through their Enterprise Portal and pre-order was blanked out so I could no do it.
2. I thought I would be sly and order it by phone. Everything went well until the rep told me it was $199.99... I choked and told her "No Thanks"!
3. I went into the store when it opened (Wed Nov 7). Rep there didn't even know pre-orders were being accepted but after much assuring by me and looking in her computer, she started my order. After finishing she GUARANTEED me it would arrive by Friday, that is what the computer was telling her.
Friday comes and my phone is still in "Processing" state. I called to get an update and I was told it was being processed and would ship soon. In other words, she had no freaking clue.
I bash AT&T on FB and get a text from a rep from my store asking me what's up. We text for a while and come to find out that it may take a week or more for my phone to ship. The original rep should have told me that, but no, set my expectations really high to get smashed.
After looking over my order some more, he finds out that my free charging pad was not added to my order, so now I have to go BACK and get that fixed.
To make it worse, the availability of the phone in AT&T stores has been lackluster at best. I'm talking most only are getting 3 devices in Black, Red and/or White for sale. All other colors have to be ordered.
Oh, they are not even letting people in line waiting to get one know that they are out of stock, instead, they are letting them stay there waiting for an hour+ at a time to tell them they have none, but then try to sell them on a S3, Note 2 or an iPhone 5.
So, where did AT&T drop the ball? Hell, if you read up and also what others around the country have been saying, they pretty much dropped it everywhere they could, and even in some placed you didn't think they could!
I'm going to wait out for my Yellow 920. I am going to get over all this eventually, but all I can tell you know is, if I ever go to pre-order a phone from AT&T and am told it will arrive on launch date, it will be in writing and someone will pay for it if it falls through.
If you plan to go to a store and wait in a "line" for this phone, just go up and ask over someone shoulder to see if they even have one.
Agreed. I preordered my red 920 on the 7th, was guaranteed that it would arrive by the 9th. Now being told it won't even ship for another "week or two". Being told that it was first come first serve, but I know people who preordered on the 8th received their phones on the 9th as promised. Very annoyed by all of this, honestly.
I learned a long time ago not to preorder from AT&T except in store. I have yet to in the stores on morning/mid day or even early afternoon of a release day device and not be able to get one. Now I live in Maine so obviously that is a lot easier than if you live in a big city or what not.
2 Stores near me got plenty of Note II's, 8X's and 920's. The one I chose to go to had the 10 black 920s, 10 white, and 5 red. No Yellow or Cyan.
The last time I preordered online I got my phone about a week after release, even though the devices were in stock at the store.
I preordered both the iPhone 3gs and 4 in store and they were both there release morning.
in store...
crawlgsx said:
I learned a long time ago not to preorder from AT&T except in store...
Click to expand...
Click to collapse
I preordered in store early Wednesday and am still waiting, so this is no sure fix. I also am not getting the charger and will have to return to the store to argue about it. I did have the option of shipping the phone to the store, which considering the store had it in stock on Friday would have been a better idea this time since even if my phone wasn't there I would have just taken one of the ones they had. As preordered Lumia 900s that were shipped directly arrived before the models in store, how would you have guessed? Certainly AT&T botched this release in the US.
Damn unfortunate . I ordered a 920 Cyan thru Att premier on Nov 8 and got it today Nov 10. They shipped it overnight instead of 2 day :good:
Talderon said:
Seriously, I have been a loyal AT&T customer for OVER 10 years, with 5 phone lines and 1 data only line (paying almost $400/mo) and this time, I almost told then to "GO F*** OFF!!"
Click to expand...
Click to collapse
The bigger question is why in the name off all things good and holy are you paying AT&T so much money? Switch to Straight Talk and pay half of that for four lines, and that includes all-you-can-eat minutes/text/data?
I'm confused, why are you paying so much??
My family plan with 5 lines and 4 out of the 5 have 3GB data and we're only paying $250 a month.
AT&T stores are having issues with the amount of L920 they are getting in stores. The store I went to only had 1 nokia in stock which was in black. Couple other stores in the area had maybe 2-3 in stock. Maybe none.
I avoided the whole pre-order nonsense and
took a chance that I would get the phone by getting in line at the store Friday morning. I have pre-ordered before and had a similar experience and will never do it again. All in all, I was able to get the phone Friday after waiting in line outside the store for 30 mins. and once I got inside the store, about an hour.
Alpha0ero said:
took a chance that I would get the phone by getting in line at the store Friday morning. I have pre-ordered before and had a similar experience and will never do it again. All in all, I was able to get the phone Friday after waiting in line outside the store for 30 mins. and once I got inside the store, about an hour.
Click to expand...
Click to collapse
You guys had lines for the Nokia? That's weird, I've seen videos of people waiting in line and there's about 5-10 other people but I never seen any type of line at my AT&T store.
I went on launch day.
I live in Las Vegas, Nevada.
Yep
emckai said:
You guys had lines for the Nokia? That's weird, I've seen videos of people waiting in line and there's about 5-10 other people but I never seen any type of line at my AT&T store.
I went on launch day.
I live in Las Vegas, Nevada.
Click to expand...
Click to collapse
I got there at 8:30 and attached is a picture of the line at that time. This AT&T is across the road from Dell here in Austin so maybe that would explain it.
Alpha0ero said:
I got there at 8:30 and attached is a picture of the line at that time. This AT&T is across the road from Dell here in Austin so maybe that would explain it.
Click to expand...
Click to collapse
Well it's good you still got your phone. I'm waiting on the wireless charging pad XD
I feel your pain
Talderon said:
Seriously, I have been a loyal AT&T customer for OVER 10 years, with 5 phone lines and 1 data only line (paying almost $400/mo) and this time, I almost told then to "GO F*** OFF!!"
Back story: First, the news that the 920 was releasing was released in September. In October, we found out that AT&T was able to get an exclusive for 6 months on the device. We also had the WP8 release event from Microsoft. November, AT&T FINALLY releases pricing for the 920 and a release date. No news on Pre-Order availability until it was a few days from release date.
Click to expand...
Click to collapse
I have a similar story, but mine was worked out so I actually received my phone today via FedEx and I will never order another device where they have to deliver it. I went online after mid-night to try and order the device, but everything it kept trying to charge me an extra $150 for the charging plate and the $100 which was to drop the phone to $99. So I called ATT and the first rep couldn't tell what was going on and chalked it up to me being a corporate account user. So I had to call back the next day and waste another hour on the phone with a corporate rep who finally told me to just order it and they would credit it back after the fact - what part of stupid, do I look? So I wasted an hour on phone before work and called back at Lunch to find out that I had a code which showed my service plan wasn't compatible with the offer, and that they needed to update it. So I wait for a supervisor, explain my situation for the third or fourth time and get cut off before she can correct the freaking problem. I finally call back and speak to gentlemen by the name of Jose, who walks me to through, count them, 4 transfers before we get back into the corporate account section and a darling young lady sets the code correctly to reflect a current voice and data plan compatible with the offer and I immediately am able to order the phone on their website. This is the afternoon of the 7th of November. They process my order, it gets sent out to FedEx and of course, two day deliver doesn't mean a hill of beans to them. I see a status that it was picked up the morning of 8 November and estimated for delivery on 12 November. So I go through the entire weekend without a new toy to play with; but no biggie, I got the phone and charging plate after being told by ATT that the plate was on backorder. SO I AM NOW HAPPY. If I could only get my wireless hotspot, all would be golden.
AnyMal said:
The bigger question is why in the name off all things good and holy are you paying AT&T so much money? Switch to Straight Talk and pay half of that for four lines, and that includes all-you-can-eat minutes/text/data?
Click to expand...
Click to collapse
emckai said:
I'm confused, why are you paying so much??
My family plan with 5 lines and 4 out of the 5 have 3GB data and we're only paying $250 a month.
AT&T stores are having issues with the amount of L920 they are getting in stores. The store I went to only had 1 nokia in stock which was in black. Couple other stores in the area had maybe 2-3 in stock. Maybe none.
Click to expand...
Click to collapse
I pay more because I am on an Enterprise Unlimited Data Plan (means no throttling, EVER) with all 5 lines and a few of the devices have insurance.
Strait Talk is out of the question because of the plan stipulations and level of service I would lose with those plans over the Enterprise service.
As for an update. Nope, still no phone and still no word on when it will ship.
Latest update other than it not shipping:
Ok, when I pre-ordered, I ordered the phone and a charging STAND. What ended up happening is, they placed the order for my PHONE and a charging PAD (after corporate discount, it was $25). When I questioned why my FREE pad was not on my order, come to find out they ordered the phone and I PAID for the free pad. So they fixed that, then I placed the order for my stand and it was $37 after corporate discount..
I hate AT&T!
Talderon said:
I pay more because I am on an Enterprise Unlimited Data Plan (means no throttling, EVER) with all 5 lines and a few of the devices have insurance.
Strait Talk is out of the question because of the plan stipulations and level of service I would lose with those plans over the Enterprise service.
As for an update. Nope, still no phone and still no word on when it will ship.
Latest update other than it not shipping:
Ok, when I pre-ordered, I ordered the phone and a charging STAND. What ended up happening is, they placed the order for my PHONE and a charging PAD (after corporate discount, it was $25). When I questioned why my FREE pad was not on my order, come to find out they ordered the phone and I PAID for the free pad. So they fixed that, then I placed the order for my stand and it was $37 after corporate discount..
Click to expand...
Click to collapse
My ordering history:
Nov 9-- Online ordered
Nov 12--Order was cancelled, Online ordered again
Nov 13--Order was cancelled again, Ordered on phone
Nov 14--AT&T premier agent told me my order was shipped
Nov 15--Check my order status again, the order is back ordered
Nov 16--Order is in processing
I got mine ordered at about 7pm this evening (Wednesday). Do you think I'll get it Friday or Monday?
My order still shows awaiting inventory with expected shipping as 8/21.
Ordered mine on the 15th and it arrived the 17th.. Black 64G
Hoping I get mine tomorrow but right now fed ex tracking shows Monday
Verizon told me they haven't even stocked them as of 8/21. Went to a store today and told me they were out of stock. Hate Verizon customer service. One day it's this, next day it's that.... Argghh!
I am a new verizon customer (not that it matters) . But the local store by me had plently in stock on 8-21.
Sent from my SM-G928V using Tapatalk
Local Best Buy had tons in stock on the 21st, you also get a free Samsung Wireless charger if you get it there. We picked up an S6 Edge Plus and a Note 5 same day
Hey guys
So after calling AT&T stores around here for two days I finally got a confirmed answer, the phone won't be available in stores until the 6th of November. My question for you guys is... Would you wait the 7 days to be able to pick it up in store or should I go to the store and pre order today (Saturday) and pay for overnight in hopes it gets to me Monday, though most likely Tuesday.
If I order it soon I wonder if it would ship out (doubtful) tonight and then get here Monday.
With each passing day I get more anxious about getting my hands on this device!!! Also if I waited until the 6th it would end up saving me abut $40 just with the overnight shipping and the last NEXT payment will have been made on the 4th. Okay so really it saves me the $15 in shipping.... But I'd still get it almost 4 days later..
I got mines already from att. Went ahead and paid the 14 bucks for overnight shipping. Putting the device through the paces now. So far so good. It is a nice device. A lil skeptical about this fingerprint reader though. I already have the Note 5. We shall see though.
I'm not going to lie I think this is the best phone I've ever had and I change phones every 6 months
Oh well going to order today so it ships out asap tomorrow. Overnighting it. I just can't wait any longer!
Matt
AT&T
i switched from sprint to AT&T for the phone... went to the store ordered on 10/27 received on 10/28 by noon with no extra fee. was told 5-7 business days to receive.