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I just wanted to know that if i root my prime and install a custom rom to it is it possible to un-root the device if i find some hardware defects and require to send it back to Asus for repairs?
Speaking of hardware defects. I have this white spot in the lower mid left of my screen and most of the area of the screen from where you connect the dot has a yellow-ish tinge to it. What can i do about it? should i send it for repairs or what?
Also, i bought the prime from singapore but i live in India so should the warranty work over here too?
If you rooted, you can un-root, but i don't remember how... If you unlocked and installed Custom Rom(s), there's no way back, warranty is void.
ByzLat said:
I just wanted to know that if i root my prime and install a custom rom to it is it possible to un-root the device if i find some hardware defects and require to send it back to Asus for repairs?
Speaking of hardware defects. I have this white spot in the lower mid left of my screen and most of the area of the screen from where you connect the dot has a yellow-ish tinge to it. What can i do about it? should i send it for repairs or what?
Also, i bought the prime from singapore but i live in India so should the warranty work over here too?
Click to expand...
Click to collapse
One thing at a time buddy
Unrooted stock rom - well no problem here
Rooted with stock rom - you can unroot the device via factory reset or temp un root via voodoo OTA root keeper
Unrooted with Custom rom - this means you unlocked your boot loader, which means you void all warranties and Asus will charge you per repear
Rooted with custom rom - Refer to above
what you said there does seem like a hardware problem and you should send it in for repairs
you should be able to regardless of where you are,but you might need to send it back to singapore's repair center, i'm not too sure you would have to contact asus~
ByzLat said:
I just wanted to know that if i root my prime and install a custom rom to it is it possible to un-root the device if i find some hardware defects and require to send it back to Asus for repairs?
Speaking of hardware defects. I have this white spot in the lower mid left of my screen and most of the area of the screen from where you connect the dot has a yellow-ish tinge to it. What can i do about it? should i send it for repairs or what?
Also, i bought the prime from singapore but i live in India so should the warranty work over here too?
Click to expand...
Click to collapse
I live in the US so I can't tell you anything about how to get support where you live. But seeing as how you do have a known hardware problem, I would recommend getting that fixed first. Don't root, and don't even think about unlocking (required to install a custom ROM) until after you get any known hardware problems fixed.
Mine doesn't seem to have any hardware issues so I went ahead and rooted. But I will not unlock it until after the warranty expires.
I had upgraded my old contract with 3 mobile (carrier) and got myself the Samsung Galaxy S3. It had just been about 4 months since I got the phone and I was happy with it. It was working perfectly with no issues or problems. On the 2nd of Feb 2013, I woke up in the morning to find that my phone had only 1% battery remaining. After making myself a cup of coffee, I got back to charge the phone but I found it had turned off due to low battery. I immediately plugged it in and after a few minutes I tried switching it on, but for some reason the phone wouldn't turn on. It would just go till the black and white screen showing the Samsung logo and then that was it. Thinking that it might have been drained of battery I decided to charge it till it showed 100% battery. After it got fully charged, I tried turning it on again, but the result was still the same. It wouldn’t move from the black and white screen showing the logo. At this point I realized that the problem was not something i could handle; I took it to the 3 mobile stores where I had originally purchased the phone from. The lady, whom I spoke to at the shop, did inspect my phone and tried to do a factory reset, but all that was of no use. After about 20 minutes I was told that I could drop it in for repairs by either posting it myself after getting into touch with the customer care team or I was told I could bring it back to the shop on Tuesday when they usually do pickups for repairs and send it from the shop. I chose to take it to the shop on Tuesday and have them send my phone to the repair centre. I was given the battery and back case for me to keep it with me and filled up a form for repairs and got told that they would get back to me in a weeks’ time.
Now here is where the problem starts...
Roughly after a week I got a letter sent to me by 3 mobile customer services. The content in the letter was...
"We are sorry to say there is evidence of unauthorized repair activity on your Samsung Galaxy S3. This suggests that the phone has been handled by a non- approved third party prior to receipt by our repair centre. As this invalidates your manufacturer's warranty we are unfortunately unable to progress with the repair."
I immediately phoned up customer services to let them know that I was not happy with these falls claims of a 3rd party trying to fix my phone. And they insisted that they cannot go against the decision of their engineer. And that they would not send such a letter through without thoroughly examining the phone. They person whom I was speaking to said that he had forwarded this to the complaints department and they will contact me within 48hrs.
The first thing I did when my phoned died was take it to the 3 store, knowing that I had 2 years warranty. I don’t see why I would want to pay a third person to fix my phone, when I can get it fixed for free by the 3 mobile.
The next day I got a call from this guy from 3 mobile who said he was a supervisor in the complaint handling department. I got told that their repair team believe that when they got my phone it was not in economic condition. And therefore they would not be able to carry on with repair. I kept on insisting that my phone has never been looked at by any unauthorized person. And I asked them to show me what proof they have to say that it was tampered with, to which they replied it could be anything, but they will not go against the decision of the engineer. I was told that they would return my phone to me so that I could give it somewhere else for repair and that they wouldn't replace my phone under any circumstances. I have told them to send me their statements in writing. As soon as I finished the call I went straight to the 3 store that I got my phone from. I spoke to the same guy, whom I had spoken to while handing my phone in for repairs and he said to me there is not much they can do at the store and the best thing I could do was to phone up customer care again and ask what proof they had to suggest that my phone got handled by a 3rd party.
I will be heading to citizens advice, hoping that they could help me in this matter. The fault that I had with my S3 seemed to be a common one , as I had read quite a few blogs and articles on it in the internet.
I just found out about this forum through a friend today. I hope there is someone here who can help me or give me suggestions on what to do.
Thnx
Search for "sds" you will find loads of info, precedence already set by Samsung, and nail those people with the CAB, they are your best bet, oh and ask the phone shop for an address to which you can send documentation as you wish to start legal proceedings...in short....You are in the right, you have faulty goods, they haven't provided you with any evidence to back up their claim you tampered with it....and point out that without dated photographic evidence they haven't got a leg to stand on.......basically harass the crap out of them and don't be afraid to go into that store and make enough noise to give them bad publicity, also tell them you are contacting local press!
They sold you the phone, they should replace it under the consumer act.simple.
Warranty from the store is not 2 years its standard twelve months .
Your claim is against the store not Samsung .
Separate limited Samsung warranty is two years .
The standard reply to this topic is that you need an engineers report yourself to disprove the sellers report .
If it is SDS then phone is repaired usually first case i have heard of rejected for the reasons you post .
TS may give you more advice but the basic is your word against the engineers diagnostics .
Do not as many have done with phone contracts and repairs stop paying the contract as al that happens is you still owe and get your credit record messed up .The phone is not part of the contract but an inducement to take out the contract .
jje
When i Phoned up 3 tech support to have my phone sent back to me.. the person whom I spoke to was able to give me a bit more details about what had actually happened. They claim that my phones software had been rooted and as a result their engineers( who were also trained by Samsung) could not access my phone . They said that it might have happened due to something malicious being installed on the phone or it might have happened when the phone had been plugged into the computer and a third party app being installed.
I don't really know much about phone software and routing. As far as I am aware, I haven't installed any malicious content on my phone , neither have I installed any 3rd party apps. All the additional apps on my phone had been downloaded from play store.
The guy from 3 tech support, told me that if 3 were to fix the issue, it would go over £200 and that my options were to either a) claim insurance ( which i don't have). b) have it send to Samsung, to check if they might have an different approach to the issue.
I ended up sending my phone to Samsung twice and here is what happened......
Over the past 1 month, I send my phone for repairs to Samsung twice and both times it got send back to me without being repaired.
The first time I send it for repairs; I got it back in 2 days. I was surprised that Samsung didn't fix my phone. They send be a letter along with my phone saying “That my phone had been tested with an RF test, which resulted in a pass, indicating that RF section of phone was not at fault. However, testing my handset with a live operator network failed as the network did not allow my handset to connect. They tried telling me that my phone had been blacklisted and network blocked by the provider. I was told to contact my provider for further details regarding this matter. It took 3 mobile a week to confirm that my phone had not been blocked or blacklisted at all.
I then contacted Samsung for a second time and told them that my network provider had confirmed with me that my phone was not blacklisted. My phone got send back to Samsung for the second time. I phoned them up on receiving a conformation text about my phone being delivered to Samsung. I did specifically tell them to keep me posted and to let me know before they send it back to me. Two days later I got a text saying that my phone will be delivered to me by 5pm that day. I quickly phoned up Samsung, hoping to hear that they had finally managed to fix my phone. But instead, I got transferred to the repair centre, who informed me that the phone had been sent back to me, but unfortunately could not be repaired as there was interference in the software. They told me that my phone was beyond economical repair and that I had to contact Samsung directly in order to get it fixed. I phoned up Samsung and made the aware that I was clearly unhappy with what was going on. Apparently the repair center that the phone was sent to does not deal with software related problems. So now they will send it to a different repair center (one that deals with software issues). But they also told me that it might have happened if the phone had been rooted and I clearly told them that I had done nothing to the phone. They went on to say that if the phone had been rooted, then there was nothing they could do, but if it hasn't been rooted, then it will be replaced. Personally I don't know how to root my phone. I have openly said that I'm not the best when it comes to such things as I have very little knowledge regarding such things. So even if Samsung were to tell me that they have found my phone to be rooted( which it clearly hasn't), I wouldn't know what to say to that.
I am waiting on Samsung to collect my phone from me now for the third time... Tbh I have lost all hope...
Would be nice to hear about what you guys think I should do nw. Thnx
Root is not a virus or trojan if its rooted its been flashed .
Root does not prevent access but it does void warranty .
interference in the software. >> really does not make sense as a service centre with software problems on a unit would just factory reset the phone ..
This saga smell like a second user phone that has been rooted and possible firmware changed . You have ended up with it from the store .
Presume you have no details of the firmware that was on the phone at point of sale .Nor your IMEI .
jje
I feel a bit embarrassed to admit that I don't really know that much about phone's software and firmware or any other stuff related to them.. But I think I may have the IMEI no. wid me. Are you suggesting that I may have been sold a second hand phone ?
If only i knew what exactly i needed to tell Samsung :crying:
Akhil John said:
I feel a bit embarrassed to admit that I don't really know that much about phone's software and firmware or any other stuff related to them.. But I think I may have the IMEI no. wid me. Are you suggesting that I may have been sold a second hand phone ?
If only i knew what exactly i needed to tell Samsung :crying:
Click to expand...
Click to collapse
just suggesting its as a bit odd if its stock untouched and you have not rooted or modified the phone .
repair centre say rooted firmware modified IMEI blacklisted
If rooted is true then someone has carried out that task .
jje
Service provider 3 did confirm that the phone was not blacklisted . Would like to get any sort of advice on what steps I should be taking now with regards to contacting Samsung on further assessment and repairs.
JJEgan said:
Root is not a virus or trojan if its rooted its been flashed .
Root does not prevent access but it does void warranty .
interference in the software. >> really does not make sense as a service centre with software problems on a unit would just factory reset the phone ..
This saga smell like a second user phone that has been rooted and possible firmware changed . You have ended up with it from the store .
Presume you have no details of the firmware that was on the phone at point of sale .Nor your IMEI .
jje
Click to expand...
Click to collapse
Have you not seen AdamOutler's explanation on why rooting doesn't void the warranty?
b-eock said:
Have you not seen AdamOutler's explanation on why rooting doesn't void the warranty?
Click to expand...
Click to collapse
Yes but i have also seen the Samsung letter that clearly states it voids warranty .
Plus i have yet to see one successful user report that Samsung accepted that root does not void warranty .
But the op has the choice of telling Samsung they are in the wrong even though presumably they have rejected as root is against their rules for the limited warranty .
jje
---------- Post added at 01:43 PM ---------- Previous post was at 01:04 PM ----------
OP i think your best to find out why warranty is not valid.
If its root or custom rom the reason then use b-eok post / adam outler to argue that root does not invalidate your warranty.
If the phone is rooted and you have not rooted then contact the vendor as to why was it a returned phone or similar .
jje
The way things stand right now, Samsung have arranged my phone to be collected on Tuesday ( 23/03.2013) . But i am still confused as to what I should tell them in terms of what I think is the fault. I'd imagine that they would know the causes of SDS by default. I guess this is what happens to people who clearly don't know much about phones. :crying: The only update that I had done on my S3 was ICS to Jellybean.
Akhil John said:
The way things stand right now, Samsung have arranged my phone to be collected on Tuesday ( 23/03.2013) . But i am still confused as to what I should tell them in terms of what I think is the fault. I'd imagine that they would know the causes of SDS by default. I guess this is what happens to people who clearly don't know much about phones. :crying: The only update that I had done on my S3 was ICS to Jellybean.
Click to expand...
Click to collapse
How did you update it?
Sent from my GT-I9300 using xda app-developers app
notification came up saying jb update avaiable, so i went nd updated it.
My phones gonna be send to Samsung today. Can anyone suggest any points that i could mention to them in order for them to understand that, it was the phone being faulty and not me doing anything to it. Is true that SDS makes the phone appear to be rooted ( with Custom status being ) ?
If that is so, then how do I explain it to them?
Just say its dead and you suspect eMMC / motherboard failure
Sent from my GT-I9300 using Tapatalk 2
rootSU said:
Just say its dead and you suspect eMMC / motherboard failure
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
Cheers pal, will do.
There is a huge difference between warranty and limited warranty.
Basically the warrany is what your seller (not Samsung!!!) is required by law to provide and usually includes a phase (6months or so) where the seller has to prove you damaged the phone. claiming "rooting" as damaging the phone is btw not sufficient.
Limited warranty is optional and can have any restrictions the provider wants, including requiring you to sing karaoke on handstand every day and post it on Youtube. Limited warrany can be provided by anyone, but usually the manufacturer.
In short: ONLY deal with your carrier. Samsung has nothing to do with you and can charge / refuse repair unless they decide otherwise to provide customer service.
Sent from my GT-I9300 using xda premium
d4fseeker said:
There is a huge difference between warranty and limited warranty.
Basically the warrany is what your seller (not Samsung!!!) is required by law to provide and usually includes a phase (6months or so) where the seller has to prove you damaged the phone. claiming "rooting" as damaging the phone is btw not sufficient.
Limited warranty is optional and can have any restrictions the provider wants, including requiring you to sing karaoke on handstand every day and post it on Youtube. Limited warrany can be provided by anyone, but usually the manufacturer.
In short: ONLY deal with your carrier. Samsung has nothing to do with you and can charge / refuse repair unless they decide otherwise to provide customer service.
Sent from my GT-I9300 using xda premium
Click to expand...
Click to collapse
In the EU, if you can prove the fault is a manufacturing defect rather than user damage, Samsung would be breaking the law to refuse the warranty within a 2 year period of the device being purchased. It's the proof that is the hard part.
I would too always suggest going to the carrier first, but not for this reason. Simply so they have a log of your faults. However OP went to the carrier first and refused him under nonsense grounds. I do think that Offcom could make 3 UK evidence the nonesense they speak...
Got in touch with Samsung again. They said that the reason that the engineers haven't been able to fix it is because there is a software interference caused by installation of an unauthorized software. If this is the case, they said that the wouldn't touch the phone. But send it back just the way it was. I asked them to provide proof and I was told that the engineers would arrange photo's to be sent along with a letter, when they return the phone (clearly didnt make any sense to me). I got told that I could cross check with an individual repair center, to confirm about this so called unauthorized software.
Any suggestions on what I should do now? At this point of time i have clearly lost all hope that my phone will ever get fixed :crying:
Akhil John said:
Got in touch with Samsung again. They said that the reason that the engineers haven't been able to fix it is because there is a software interference caused by installation of an unauthorized software. If this is the case, they said that the wouldn't touch the phone. But send it back just the way it was. I asked them to provide proof and I was told that the engineers would arrange photo's to be sent along with a letter, when they return the phone (clearly didnt make any sense to me). I got told that I could cross check with an individual repair center, to confirm about this so called unauthorized software.
Any suggestions on what I should do now? At this point of time i have clearly lost all hope that my phone will ever get fixed :crying:
Click to expand...
Click to collapse
That is the standard reason they give when voiding warranty due to root custom roms etc .
Samsung's warranty is not the same as a vendors liability / warranty and says Limited on the packet .
Go back a few posts and you are told that root does not void warranty so i would take that path of pointing out to Samsung that root is not a valid reason to refuse warranty ( though i think as its an extra limited warranty it is ).
Or likewise from the vendor make a claim via the courts if they refuse it under EU law .
Initially it is the vendors responsibility .
Take advice from what was Trading Standards via your local council as well .
jje
Mods - please move if in incorrect forum.
I was charging my GS3 and after unplugging it, I proceded to turn tethering on, and then put it in my pocket for 5 seconds. I took it out and it had turned off by itself. I cant turn the GS3 back on, either by the power button or using recovery mode. I have tried removing battery for a minute and then holding the power button for 20 seconds but no luck. Nothing at all happens when i plug the charger in, and I have left it in for 30 minutes and the device still wont boot.
Can anybody sugest what I can do to boot the device?
I have had no previous problems like this and im running stock firmware with no root. Im using a mac and not partitioned the drive to install windows and then odin, but I can do so if required.
What firmware are you using in this phone ? (Number if you can find it).
What is the phone ? Galaxy S3 International (GT-I9300) with 16GB inside ?
Perhaps a Sudden Death Symdrom for you with a total death...
Read this : http://forum.xda-developers.com/showthread.php?t=2133401
First try another charged battery, yours may have just failed. Also check the battery terminals aren't bent or broken.
If it is still dead with a known good battery then looks like a warranty repair is required.
I cant find out the firmware unless I can get back on the phone :/ Yes its an I9300...
The bttery, I will try and find another GS3 owner but I dont think I can find any. Ill have a look into the thread also thanks for the info
imfromwales said:
I cant find out the firmware unless I can get back on the phone :/ Yes its an I9300...
The bttery, I will try and find another GS3 owner but I dont think I can find any. Ill have a look into the thread also thanks for the info
Click to expand...
Click to collapse
4.1.2 is secured from SDS, so this is not SDS
GR0S said:
4.1.2 is secured from SDS, so this is not SDS
Click to expand...
Click to collapse
I dont understand what that means? I installed an official firmware from on here 7 months ago when I left the UK and have not done anything to my phone since then.
imfromwales said:
I dont understand what that means? I installed an official firmware from on here 7 months ago when I left the UK and have not done anything to my phone since then.
Click to expand...
Click to collapse
Some device (Galaxy S3 with 16GB of internal storage memory) have a problem with the memory chip. So, if you are running a Jellybean 4.1.2 firmware, samsung have fix the bug and you are cover (so it's not a SDS problem).
But if you phone have an old firmware, you may be affected by this trouble. If it's your case, the unique solution is to put your phone on a repair center.
first, try a different battery. if that fails - send it to service for a motherboard replacement
Glebun said:
first, try a different battery. if that fails - send it to service for a motherboard replacement
Click to expand...
Click to collapse
Ive tried using a different battery and that doesnt seem to work either. The other GS3 works perfectly fine with my battery inside which suggests its a problem with my handset...
How can i find a dealer to send my unit to? I used to flash custom ROMs to the device but went back to stock 7 months ago when I left the UK to travel Australia, and did not reset the binary counter so it wont be covered by warranty
Since its dead they can't see binary counter. Best bet, send it to friend in uk for samsung repair...
I assume you have some sort of electronic copy of a receipt?
Sent from my GT-I9300 using Tapatalk 2
rootSU said:
Since its dead they can't see binary counter. Best bet, send it to friend in uk for samsung repair...
I assume you have some sort of electronic copy of a receipt?
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
Ive currently got my mum looking for the physical receipt. I could try and get an electronic proof of useage from Vodafone who I bought the phone from but problably not a "receipt".
Dont really want t send my phone back to the UK, it wil be expensive and Im not sure when im returning home, so it may be quicker/cheaper to either take home myself or to try get it sorted here :/
imfromwales said:
Ive currently got my mum looking for the physical receipt. I could try and get an electronic proof of useage from Vodafone who I bought the phone from but problably not a "receipt".
Dont really want t send my phone back to the UK, it wil be expensive and Im not sure when im returning home, so it may be quicker/cheaper to either take home myself or to try get it sorted here :/
Click to expand...
Click to collapse
If it's a contract phone, contact vodafone directly, probably won't need a receipt.
Is shipping a small package that expensive? Cheaper than a motherboard I bet
rootSU said:
If it's a contract phone, contact vodafone directly, probably won't need a receipt.
Is shipping a small package that expensive? Cheaper than a motherboard I bet
Click to expand...
Click to collapse
Yeah its a contract phone so thats good news
Shipping my phone would be expensive as I would have to have buy insurance, maybe $20 or something?
imfromwales said:
Yeah its a contract phone so thats good news
Shipping my phone would be expensive as I would have to have buy insurance, maybe $20 or something?
Click to expand...
Click to collapse
Cheaper than £150 GBP / $250 AUD for a used motherboard then Which by having it fitted, will void your 2 years EU warranty
Yeah, you are right. I think im just going to wait until I get back to the UK in a few months and send it off. I would get it done when i go to Asia next week but I am not staying in one place long enough - im guessing it would take a few weeks from sending it in to getting it back?
Also, I dropped my phone a few month back and the screen is all damaged but still useable. Samsung will still fix the problem I take it and not refuse to due to the damaged screen?
Hey guys, I have a 3 day old T-mobile G5 that is sim unlocked and rooted. Phone was working perfect until this afternoon. While playing Hitman:Sniper, a multi-colored band covered the screen as it locked up. I couldn't get it to do anything at that point, so I pulled the battery. I rebooted, locked up, shut down, and now appears to be dead as dead. Nothing I do will get it to power up.
So here's my questions about sending this in to LG for warranty repair.
1. Since it's completely dead (PMIC from what I'm reading), will LG be able to replace that chip, power it up, and realize that the phone was rooted, thereby voiding the warranty? Or will they just trash the main board due to the fact it probably costs about $.03 and pop a new one in?
2. My other concern is sending this in without wiping the data first. Will they be able to pull up all of my personal/private data if they do power it up somehow?
Not sure I have any choice but to take a gamble on this as it's a paperweight at the moment, but just figured someone would have some info on this stuff.
Thanks!
Topshelf said:
Hey guys, I have a 3 day old T-mobile G5 that is sim unlocked and rooted. Phone was working perfect until this afternoon. While playing Hitman:Sniper, a multi-colored band covered the screen as it locked up. I couldn't get it to do anything at that point, so I pulled the battery. I rebooted, locked up, shut down, and now appears to be dead as dead. Nothing I do will get it to power up.
So here's my questions about sending this in to LG for warranty repair.
1. Since it's completely dead (PMIC from what I'm reading), will LG be able to replace that chip, power it up, and realize that the phone was rooted, thereby voiding the warranty? Or will they just trash the main board due to the fact it probably costs about $.03 and pop a new one in?
2. My other concern is sending this in without wiping the data first. Will they be able to pull up all of my personal/private data if they do power it up somehow?
Not sure I have any choice but to take a gamble on this as it's a paperweight at the moment, but just figured someone would have some info on this stuff.
Thanks!
Click to expand...
Click to collapse
if you can enter download mode reflash using lg flashtool
---------- Post added at 03:43 PM ---------- Previous post was at 03:41 PM ----------
comp101inc said:
if you can enter download mode reflash using lg flashtool
Click to expand...
Click to collapse
and yes they can tell if its rooted even if it doesn't power on for you. mine bricked and once they hooked it up to diagnostic tool they knew. but i got a good tech and he did a warranty exchange for me
Thanks man. I can't enter any mode at all. This thing is completely dead. Been trying everything I can to get some kind of power out of it.
Guess I just have to send it in and hope for the best? Since I'm on Straight Talk I can't even go to a T-mobile store for repair. Have to deal with LG.
If you are in the USA you possibly (probably) will have lost warranty even though it seems to be a hardware defect. They'll know you unlocked your device because you gave them your device id and imei when you requested the unlock code.
Either way, I'd send it in for a warranty claim. You might get lucky and have it repaired for free. Otherwise they'll tell you the costs for the repair and you can choose whether you want them to repair it or not. Depending on the price, you could let them repair it, go to an unofficial repair shop, or buy a new device (however the latter will almost certainly be the most expensive).
Thanks for all the info W. I don't think sim unlocking the phone would void warranty in any way, so giving them the imei and id shouldn't be an issue. I think. My concern is the unlocking of the bootloader so I could gain root access. That's something they wouldn't possibly be able to know unless the diagnostic equipment detects that like Comp mentioned. Either way, it's looking like my only option here is to send it in for warranty and hope for the best.
Gotta say, I currently have an AT&T G5 in for it's second warranty repair for overheating, and this T-mobile unit bricked after less than 3 days of use. As much as I love the size and design of this phone, I'll be selling both off immediately after repairs are made and finding a different device. Such a bummer.
Just asking for options
Basically, rooted S9 PLUS with Magisk only to give root and nothing else touched. Stock firmware. About 6 weeks into faultless use and Magisk doing its thing with hidiing root for apps that complain if root detected, I started noticing screen issues
I did diagnostic test with *#0*# which shows a blatent deadzone near bottom of screen making phone usable but far from ideal for a 2 month old device
Unrooted phone by installing latest stock firmware and installing CSC to do a full complete wipe taking the phone back to out of box condition firmware wise. Phone shows its now unrooted running stock firmware for T-Mobile/EE (EVR UK). Everything works as should except obviously KNOX counter is tripped. Been using it like this for about two weeks. Screen issues not getting any worse
Took to Samsung repair centre in Manchester when I was over there, after speaking to Samsung UK about screen issues who said take it to nearest repair centre as it does sound like a hardware fault (plenty of reports of users with deadzones, some a LOT worse than mine). They ran it through their diagnostic software and the Samsung Reapir Centre that showed it may have been rooted previously. They couldn't prove it had been rooted other than their software said it has/had been rooted. as its now back on stock firmware fully installed via ODIN and all tests show its stock again They showed me screen in front of me showing message saying rooted but no other faults showing at all
Basically they cannot repair under warranty as its a new motherboard to take it back to as new under warranty repair, plus a new with a new screen due to the original deadzone fault
They couldn't explain why it shows rooted as I just played dumb and said if its been rooted, why is there nothing showing that fact apart from you saying its been rooted and there is nothing to show otherwise in firmware checks by your software. All apps work as they should if unrooted and they couldn't offer an explanation after checking a few other things via their software and doing various firmware updates to the screen software
The only suggestion they could offer was to take it back to local shop and have them send it off for repair and say nothing about what they found, but report faulty screen and see what happens. The T-Mobile shop 'may' replace it but cannot guarantee they will. Samsung Reapair centre said all they can do is repair it, they will NOT exchange for a new device as they are ONLY a repair centre. But won't do it under warranty as its showing KNOX is tripped and possible rooted in past
My argument was its 2 month old, its a know hardware screen fault recognized by Samsung and if it has been rooted and your software cannot show anything else why is it not covered under warranty as that isn't likely to cause an obvious hardware fault that IS known by Samsung
Thanks
And now you want an option of a shop, where the people are also dumb, so you can still play dumb if they find out with their software that the phone was rooted and they will repair it under warranty ? :laugh:
Yes
Because if the device has a hardware fault that has been recognised and reluctantly admitted by the company involved, that isn't caused by said software I installed then sure why not.
Maybe make the device have the inability to upload custom firmware instead of having a built-in upload option and not have an option to install a custom bootloader, then said company can argue I caused the hardware fault
Anymore helpful suggestions, I'm sure you can manage that as you are senior member
Your option is to take Samsung to small claims court.
Obviously you didn't read the following in almost any root guide available for Samsung devices.
READ THIS BEFORE ROOTING DEVICE
- Any of below said method to root will trip knox and void warranty forever
Click to expand...
Click to collapse
(Source: https://r.tapatalk.com/shareLink?ur...share_tid=3763974&share_fid=3793&share_type=t)
Sorry, but you made the decision to root your phone despite full disclaimers made about the potential consequences.
More than likely their software is more checking for the Knox counter as opposed to currently having root enabled.
Sent from my SM-G965W using Tapatalk
I guessed that, and having personally rooted every Samsung phone and countless custom ROMs and fixing my own screw-ups along the way going back at least 5 year, I didn't seen an issue with rooting another Samsung device
The Note 3 I still use, the wife now has the S7 Edge I upgraded the S9 Plus from (which is now on latest official stock firmware and now running Magisk instead of SuperSU so she can get any official updates) I didn't see any real Rissues with tripping the KNOX counter as all phones have run and still run perfectly
Just a pity that the S9 PLUS is having hardware issues with their screens and deadzone faults. I thought waiting 3-4 months would have shown any potential issues before I went for an upgrade
Just have to try sending it off for repair through T-Mobile. The worst they can do is simply sending it back quoting warranty void and just live with the crap deadzone. It didn't help that even the reapir centre said your going to have an uphill struggle trying to get a new device out of them as its outside the 30-day no quibble exchange policy. It started playing up after I'd had it about 6 weeks
I've had a rooted S3 replaced in the past, but that was a dead motherboard so they couldn't prove it was rooted. New motherboard and rooted it again. Its still in my posession and still works but with yet another screen waiting replacement thanks to my clumsy daughter and her cracking yet another screen
I've got an S5 waiting screen replacement, that just died and claimed warranty void, it had about a month left so no point arguing the case. The wife needed a phone so got a good deal on a S7 which now has a smashed beyond use screen due to her dropping it on the screen and refusing a screen protector or case as it didn't look nice before she dropped it one day onto concrete at a zoo with grandkids. Not a happy chap as I bought teh phoen ina deal
So, rooting and repairing my personal phones isn't an issue, just the hardware KNOX is a pain to deal with
EU laws suggest otherwise as the onus is on the company to show I damaged the device instead of admitting a hardware fault as ist less than 6 months old, but then its a big struggle to convince them that instead of "KNOX is tripped warranty void" response