I just wanted to know that if i root my prime and install a custom rom to it is it possible to un-root the device if i find some hardware defects and require to send it back to Asus for repairs?
Speaking of hardware defects. I have this white spot in the lower mid left of my screen and most of the area of the screen from where you connect the dot has a yellow-ish tinge to it. What can i do about it? should i send it for repairs or what?
Also, i bought the prime from singapore but i live in India so should the warranty work over here too?
If you rooted, you can un-root, but i don't remember how... If you unlocked and installed Custom Rom(s), there's no way back, warranty is void.
ByzLat said:
I just wanted to know that if i root my prime and install a custom rom to it is it possible to un-root the device if i find some hardware defects and require to send it back to Asus for repairs?
Speaking of hardware defects. I have this white spot in the lower mid left of my screen and most of the area of the screen from where you connect the dot has a yellow-ish tinge to it. What can i do about it? should i send it for repairs or what?
Also, i bought the prime from singapore but i live in India so should the warranty work over here too?
Click to expand...
Click to collapse
One thing at a time buddy
Unrooted stock rom - well no problem here
Rooted with stock rom - you can unroot the device via factory reset or temp un root via voodoo OTA root keeper
Unrooted with Custom rom - this means you unlocked your boot loader, which means you void all warranties and Asus will charge you per repear
Rooted with custom rom - Refer to above
what you said there does seem like a hardware problem and you should send it in for repairs
you should be able to regardless of where you are,but you might need to send it back to singapore's repair center, i'm not too sure you would have to contact asus~
ByzLat said:
I just wanted to know that if i root my prime and install a custom rom to it is it possible to un-root the device if i find some hardware defects and require to send it back to Asus for repairs?
Speaking of hardware defects. I have this white spot in the lower mid left of my screen and most of the area of the screen from where you connect the dot has a yellow-ish tinge to it. What can i do about it? should i send it for repairs or what?
Also, i bought the prime from singapore but i live in India so should the warranty work over here too?
Click to expand...
Click to collapse
I live in the US so I can't tell you anything about how to get support where you live. But seeing as how you do have a known hardware problem, I would recommend getting that fixed first. Don't root, and don't even think about unlocking (required to install a custom ROM) until after you get any known hardware problems fixed.
Mine doesn't seem to have any hardware issues so I went ahead and rooted. But I will not unlock it until after the warranty expires.
Related
Has anyone done a warranty exchange with an unlocked bootloader? For example:
Your headphone jack develops issues and you're pretty sure it's a hardware problem with the connector as noted in this thread. You have an unlocked bootloader so the text "UNLOCKED" is shown every time you boot, but otherwise stock 4.5.91. You are beyond your 30 day exchange period.
You send the phone in for a warranty exchange, and since it's a hardware issue Motorola does one of the following:
1. Says, "Everything is cool, we know you unlocked the bootloader but can see this is an obvious hardware issue and will give you an exchange."
2. Says, "You unlocked the bootloader and voided your warranty. You owe us $500."
3. Replaces the phone without noticing.
Would flashing the stock 4.5.91 SBF to remove the "UNLOCKED" notice change anything?
This is all purely hypothetical, of course.
I have no idea what checks Motorola goes through when they receive a device under warranty but, for me personally, I just accept that I forfeited my warranty when I unlocked my BL. I know it doesn't seem fair for the consumer to have this mentality but until they decide to offer us the unlocks officially we have to play by their rules.
stewartsoda said:
Has anyone done a warranty exchange with an unlocked bootloader? For example:
Your headphone jack develops issues and you're pretty sure it's a hardware problem with the connector as noted in this thread. You have an unlocked bootloader so the text "UNLOCKED" is shown every time you boot, but otherwise stock 4.5.91. You are beyond your 30 day exchange period.
You send the phone in for a warranty exchange, and since it's a hardware issue Motorola does one of the following:
1. Says, "Everything is cool, we know you unlocked the bootloader but can see this is an obvious hardware issue and will give you an exchange."
2. Says, "You unlocked the bootloader and voided your warranty. You owe us $500."
3. Replaces the phone without noticing.
Would flashing the stock 4.5.91 SBF to remove the "UNLOCKED" notice change anything?
This is all purely hypothetical, of course.
Click to expand...
Click to collapse
Let us know when you find out.
I voided my warranty and your mum.
stewartsoda said:
Has anyone done a warranty exchange with an unlocked bootloader? For example:
Your headphone jack develops issues and you're pretty sure it's a hardware problem with the connector as noted in this thread. You have an unlocked bootloader so the text "UNLOCKED" is shown every time you boot, but otherwise stock 4.5.91. You are beyond your 30 day exchange period.
You send the phone in for a warranty exchange, and since it's a hardware issue Motorola does one of the following:
1. Says, "Everything is cool, we know you unlocked the bootloader but can see this is an obvious hardware issue and will give you an exchange."
2. Says, "You unlocked the bootloader and voided your warranty. You owe us $500."
3. Replaces the phone without noticing.
Would flashing the stock 4.5.91 SBF to remove the "UNLOCKED" notice change anything?
This is all purely hypothetical, of course.
Click to expand...
Click to collapse
Well, here in canada with Bell, if you have a software problem you're in deep sh*t...
If it's a hardware problem, they fix it or they give you another atrix ^^
Your welcome
In Singapore, sent in an Atrix with a hardware problem, (Atrix will not start up)
They fixed it and returned it back to me with the bootloader still unlocked.
(They returned it to stock, but OEM fuse shows it is unlocked)
Really though, pray or go on your lucky day!
stewartsoda said:
Would flashing the stock 4.5.91 SBF to remove the "UNLOCKED" notice change anything?
Click to expand...
Click to collapse
Flashing to a FroYo SBF can either remove the text or brick your phone.
If you updated to Gingerbread officially (OTA) than it would brick your phone
Well I actually just got off the phone with AT&T and I'm getting a replacement phone because the vibrate motor (don't want to call it a vibrator ) in this one is broken or something. She said they only charge the big fee if there's water damage or severe cracks, etc. I mentioned that I had modified the phone in various Android-ish ways and she said it doesn't matter because they flash it to stock before they do anything with it...But AFAIK there's no way to relock the bootloader for us Atrix owners. Hopefully they can do something we don't know about, or I'm screwed. I imagine they have plenty of ways to get it back to stock. No where on AT&T's terms for warranty exchanges does it say anything about getting the fee for something other than water damage/extreme physical damage/etc.
EDIT: I got online with another ATT rep, because I was freaking out. I told him about the unlocked bootloader and he said "Yes, that will be a problem". When I read that, pants had been pooped. I was glad that I found out so I could perhaps cancel the exchange, but mad that I was basically stuck with this broken phone now...Then he said he talked to a supervisor, and he told him that google recently required manufacturer's to take any phone regardless of any modifications that had been made to it in spirit of open source. So I confirmed numerous times that the unlock won't be a problem. And as long as there's no water damage (circle on back is still white) or extreme physical damage, you should get the replacement without any fee.
At the very least, if anything were to arise, I feel I have reason to argue now that I've confirmed this in so many ways... Hope this helps you all!
guys, just use the SBF to flash to stock. it *should* remove the "unlocked" text on boot. I HIGHLY doubt they will go into that much trouble to try to see if your bootloader is unlocked or not.
andy2na said:
guys, just use the SBF to flash to stock. it *should* remove the "unlocked" text on boot. I HIGHLY doubt they will go into that much trouble to try to see if your bootloader is unlocked or not.
Click to expand...
Click to collapse
I also highly doubt that they would check but I'm not willing to risk $500 on that doubt.
I might have hypothetically fixed the headphone jack on my own anyway. But I still think that inquiring minds would want to know the answer to this: Can a software modification release Motorola from honoring warranty claims based on hardware issues?
stewartsoda said:
I also highly doubt that they would check but I'm not willing to risk $500 on that doubt.
I might have hypothetically fixed the headphone jack on my own anyway. But I still think that inquiring minds would want to know the answer to this: Can a software modification release Motorola from honoring warranty claims based on hardware issues?
Click to expand...
Click to collapse
Fastboot oem unlock.
Iphone > galaxy s 2.
@thebeardedchild - So did you actually replace the phone through ATT warranty and they didnt charge you any money.
I replaced mine through at&t not a single charge was given to me. Bootloader was unlocked and had stock gingerbread.
Sent from my MB860 using XDA App
defnow said:
I replaced mine through at&t not a single charge was given to me. Bootloader was unlocked and had stock gingerbread.
Sent from my MB860 using XDA App
Click to expand...
Click to collapse
And it said "unlocked" at the top left during boot and everything? Just trying to clarify whether you tried to hide it or not or left it as obvious as it normally would...
If you did hide it, what did you do? I've been confused as to whether you SBF flash or what. I'm scared of bricking this phone before I send it back haha.
@hjd17, I haven't sent it in yet, the replacement hasn't arrived. The poster I quoted has had success though, so that should answer your question!
Hi all,
But why don't you all put stock rom with rsd? If you do this the label "unlocked" Goes
away. Just download the stock rom from xda in the thread under the Android development and push it with rsd, no worries i've done it lot of times....
stewartsoda said:
...
I might have hypothetically fixed the headphone jack on my own anyway. But I still think that inquiring minds would want to know the answer to this: Can a software modification release Motorola from honoring warranty claims based on hardware issues?
Click to expand...
Click to collapse
IF Moto was going to hold you to this, then I would expect them to win unless you could show the product was broken day one.
In reality, it is not worth it for companies to play this game. Easier just to fix and get on with life.
They could make it easy for all (and collect some cash) by adding a "un hard-bricking" fee.
Unlocked boot-loader and running a non-OEM ROM.
My device's LCD appeared to have burn-in, went to AT&T and he gave me grief because he noticed the launcher was not stock and the background was different (Really?) So I kindly returned the launcher to Blur and changed the background to something else.
They replaced my device on-site.
I have unlocked bootloader, and am trying to return it to stock. RSD lite won't show my device...
here is more info on my drama: http://forum.xda-developers.com/showthread.php?p=17571581#post17571581
any idea how to proceed with flashing the OEM .sbf when RSD lite will not recognize the device? thanks...
Hi,
I'm just wondering what the warranty doesn't cover when the bootloader is unlocked. On the HTC-Dev website it states:
'It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty'
Does this mean that normal faults like hardware problem (e.g. speaker issue) will still be under warranty, but anything that involves flashing (e.g. bricked phone) wont be?
Thanks,
Louis
Yeah I wonder that to. Its not like we can restore it so that is doesn't leave traces. That makes me think twice sending the phone for warranty if it isn't needed.
HTC knows the you unlocked.
lhayati said:
Hi,
I'm just wondering what the warranty doesn't cover when the bootloader is unlocked. On the HTC-Dev website it states:
'It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty'
Does this mean that normal faults like hardware problem (e.g. speaker issue) will still be under warranty, but anything that involves flashing (e.g. bricked phone) wont be?
Thanks,
Louis
Click to expand...
Click to collapse
I believe that hardware faults are still covered by the warranty, unless the hardware issue is a direct result of software/firmware changes you made. Heck, I bricked my phone yesterday (the type of brick you're supposed to do to get hboot 1.5 downgraded, but I did it on accident...) and I brought it to a Sprint store. I talked with the repair guy before he took a look at the damage, I told him I was s-off, eng bootloader, and I just made sure I didn't directly say it was my fault the phone bricked (flashed an experimental ICS ROM ) and he said he'd repair it for me no problem.
He didn't end up repairing it in the end, because he "needed some tools" he didn't currently have at the repair center with him (I think he just didn't want to work so close to closing time lol), but the point is that my phone was going to get fixed even though I told the repair man that I'm s-off...I could hardly believe it myself
Not sure if HTC is as understanding as sprint is about such things, but since I have total equipment protection, I don't really have to worry about HTC's warranty much.
EDIT: just noticed neither of you are on CDMA 3D's, sorry. Just sharing my experiences with getting my phone repaired. Definitely be careful when dealing with HTC, I feel like they'd be more unforgiving than a sprint store would be about repairing s-off/HTC unlocked phones...
I'm afraid they could make a problem of you problem even though its a non hardware issue.
I only have an tiny dust under the screen, can almost not see it. At store they wanted send it for warranty to HTC but I said no, I don't want it so I taked it back with me.
And now I'm looking to sell it and then maybe buy an new one.
Hey,
My i9300's screen has recently stopped working, in three phases -
1. The screen started to show a white vertical line on the right of the screen.
2. The screen has turned completely black (touch still works + could see the text in a dark room).
3. Screen is black, turning in on shows a green light on the right of the screen. Touch still works (current state).
The phone did not suffer from any fragile before these screen issues.
I am trying to understand what the problem is, and whether a new screen will be required.
Another (related, obviously) question is about the warranty.
I purchased the phone in a UK shop which only provides 1-year warranty (which expired).
I also have a SAMSUNG warranty card, which states 24-months warranty. My phone is rooted and the warranty card is empty (shop didn't fill in its details).
1. Do any of you recognize the problem, and can suggest how to fix it (which parts should be replaced).
2. Do you have tips I could use for the Samsung warranty? Will Samsung care if the phone is rooted when fixing a hardware issue? Would they even accept a phone from me directly (and not from a retailer)?
Thanks alot for your time.
If the screen is physically undamaged then contact Samsung, warranty is 24 month from manufacturer or from purchase receipt date.
There is nothing you can do yourself, apart from flash a stock rom via odin to unroot (you can do this without a working screen).
As long as flash counter is zero then warranty should be good.
boomboomer said:
If the screen is physically undamaged then contact Samsung, warranty is 24 month from manufacturer or from purchase receipt date.
There is nothing you can do yourself, apart from flash a stock rom via odin to unroot (you can do this without a working screen).
As long as flash counter is zero then warranty should be good.
Click to expand...
Click to collapse
OK, thanks.
Do you have any idea if samsung can send the phone back internationally?
Sylar9 said:
OK, thanks.
Do you have any idea if samsung can send the phone back internationally?
Click to expand...
Click to collapse
No warranty is void outside of the EU if its a UK purchase .
jje
Hello everyone, unlocking bootloader removes our warranty, but is there any possibility of retrieve it? Does Lenovo seriously checks phones, when we make a complaint? (I found that, Lenovo has page with warranty status, and they will deny, if we unlock bootloader)
GitaraSiema said:
Hello everyone, unlocking bootloader removes our warranty, but is there any possibility of retrieve it? Does Lenovo seriously checks phones, when we make a complaint? (I found that, Lenovo has page with warranty status, and they will deny, if we unlock bootloader)
Click to expand...
Click to collapse
they will even refuse to fix hardware issues if the bootloader status is or ever has been unlocked. Pretty sure this practice is illegal in the US, but in Canada, they refuse with reason "device unrepairable" .
gomisensei said:
they will even refuse to fix hardware issues if the bootloader status is or ever has been unlocked. Pretty sure this practice is illegal in the US, but in Canada, they refuse with reason "device unrepairable" .
Click to expand...
Click to collapse
Thanks for your answer, I'm very glad how that phone works now, but no risk no fun. I probably install Lineage 15 or 16 one day Likely in Europe warranty is also refused by unlocking bootloader
Hardware issues have to be repaired in germany within the warranty. But dunno if they would repair something which might have damaged with software... e. g. overclocking/-volting.
I had my bootloader unlocked, after a couple of month my bluetooth stoped working. I just relocked my bootloader and sent my device to my carrier for repair. They changed mainboard and repaired my device and they never noticed it. If you have already unlocked it and have problem after ... just try it they might still repair it.
cilk said:
I had my bootloader unlocked, after a couple of month my bluetooth stoped working. I just relocked my bootloader and sent my device to my carrier for repair. They changed mainboard and repaired my device and they never noticed it. If you have already unlocked it and have problem after ... just try it they might still repair it.
Click to expand...
Click to collapse
My Moto z was on aokp and then died from nowhere. I sent it in under warranty and they swapped the Motherboard.
Just have to try it, worst case is they will refuse it.
Btw, I have to send my device again .... they didn't glued back the screen properly. I will ask for a replacement I can't accept this for a phone I bought new of this value.
Just asking for options
Basically, rooted S9 PLUS with Magisk only to give root and nothing else touched. Stock firmware. About 6 weeks into faultless use and Magisk doing its thing with hidiing root for apps that complain if root detected, I started noticing screen issues
I did diagnostic test with *#0*# which shows a blatent deadzone near bottom of screen making phone usable but far from ideal for a 2 month old device
Unrooted phone by installing latest stock firmware and installing CSC to do a full complete wipe taking the phone back to out of box condition firmware wise. Phone shows its now unrooted running stock firmware for T-Mobile/EE (EVR UK). Everything works as should except obviously KNOX counter is tripped. Been using it like this for about two weeks. Screen issues not getting any worse
Took to Samsung repair centre in Manchester when I was over there, after speaking to Samsung UK about screen issues who said take it to nearest repair centre as it does sound like a hardware fault (plenty of reports of users with deadzones, some a LOT worse than mine). They ran it through their diagnostic software and the Samsung Reapir Centre that showed it may have been rooted previously. They couldn't prove it had been rooted other than their software said it has/had been rooted. as its now back on stock firmware fully installed via ODIN and all tests show its stock again They showed me screen in front of me showing message saying rooted but no other faults showing at all
Basically they cannot repair under warranty as its a new motherboard to take it back to as new under warranty repair, plus a new with a new screen due to the original deadzone fault
They couldn't explain why it shows rooted as I just played dumb and said if its been rooted, why is there nothing showing that fact apart from you saying its been rooted and there is nothing to show otherwise in firmware checks by your software. All apps work as they should if unrooted and they couldn't offer an explanation after checking a few other things via their software and doing various firmware updates to the screen software
The only suggestion they could offer was to take it back to local shop and have them send it off for repair and say nothing about what they found, but report faulty screen and see what happens. The T-Mobile shop 'may' replace it but cannot guarantee they will. Samsung Reapair centre said all they can do is repair it, they will NOT exchange for a new device as they are ONLY a repair centre. But won't do it under warranty as its showing KNOX is tripped and possible rooted in past
My argument was its 2 month old, its a know hardware screen fault recognized by Samsung and if it has been rooted and your software cannot show anything else why is it not covered under warranty as that isn't likely to cause an obvious hardware fault that IS known by Samsung
Thanks
And now you want an option of a shop, where the people are also dumb, so you can still play dumb if they find out with their software that the phone was rooted and they will repair it under warranty ? :laugh:
Yes
Because if the device has a hardware fault that has been recognised and reluctantly admitted by the company involved, that isn't caused by said software I installed then sure why not.
Maybe make the device have the inability to upload custom firmware instead of having a built-in upload option and not have an option to install a custom bootloader, then said company can argue I caused the hardware fault
Anymore helpful suggestions, I'm sure you can manage that as you are senior member
Your option is to take Samsung to small claims court.
Obviously you didn't read the following in almost any root guide available for Samsung devices.
READ THIS BEFORE ROOTING DEVICE
- Any of below said method to root will trip knox and void warranty forever
Click to expand...
Click to collapse
(Source: https://r.tapatalk.com/shareLink?ur...share_tid=3763974&share_fid=3793&share_type=t)
Sorry, but you made the decision to root your phone despite full disclaimers made about the potential consequences.
More than likely their software is more checking for the Knox counter as opposed to currently having root enabled.
Sent from my SM-G965W using Tapatalk
I guessed that, and having personally rooted every Samsung phone and countless custom ROMs and fixing my own screw-ups along the way going back at least 5 year, I didn't seen an issue with rooting another Samsung device
The Note 3 I still use, the wife now has the S7 Edge I upgraded the S9 Plus from (which is now on latest official stock firmware and now running Magisk instead of SuperSU so she can get any official updates) I didn't see any real Rissues with tripping the KNOX counter as all phones have run and still run perfectly
Just a pity that the S9 PLUS is having hardware issues with their screens and deadzone faults. I thought waiting 3-4 months would have shown any potential issues before I went for an upgrade
Just have to try sending it off for repair through T-Mobile. The worst they can do is simply sending it back quoting warranty void and just live with the crap deadzone. It didn't help that even the reapir centre said your going to have an uphill struggle trying to get a new device out of them as its outside the 30-day no quibble exchange policy. It started playing up after I'd had it about 6 weeks
I've had a rooted S3 replaced in the past, but that was a dead motherboard so they couldn't prove it was rooted. New motherboard and rooted it again. Its still in my posession and still works but with yet another screen waiting replacement thanks to my clumsy daughter and her cracking yet another screen
I've got an S5 waiting screen replacement, that just died and claimed warranty void, it had about a month left so no point arguing the case. The wife needed a phone so got a good deal on a S7 which now has a smashed beyond use screen due to her dropping it on the screen and refusing a screen protector or case as it didn't look nice before she dropped it one day onto concrete at a zoo with grandkids. Not a happy chap as I bought teh phoen ina deal
So, rooting and repairing my personal phones isn't an issue, just the hardware KNOX is a pain to deal with
EU laws suggest otherwise as the onus is on the company to show I damaged the device instead of admitting a hardware fault as ist less than 6 months old, but then its a big struggle to convince them that instead of "KNOX is tripped warranty void" response