Hi,
I'm just wondering what the warranty doesn't cover when the bootloader is unlocked. On the HTC-Dev website it states:
'It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty'
Does this mean that normal faults like hardware problem (e.g. speaker issue) will still be under warranty, but anything that involves flashing (e.g. bricked phone) wont be?
Thanks,
Louis
Yeah I wonder that to. Its not like we can restore it so that is doesn't leave traces. That makes me think twice sending the phone for warranty if it isn't needed.
HTC knows the you unlocked.
lhayati said:
Hi,
I'm just wondering what the warranty doesn't cover when the bootloader is unlocked. On the HTC-Dev website it states:
'It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty'
Does this mean that normal faults like hardware problem (e.g. speaker issue) will still be under warranty, but anything that involves flashing (e.g. bricked phone) wont be?
Thanks,
Louis
Click to expand...
Click to collapse
I believe that hardware faults are still covered by the warranty, unless the hardware issue is a direct result of software/firmware changes you made. Heck, I bricked my phone yesterday (the type of brick you're supposed to do to get hboot 1.5 downgraded, but I did it on accident...) and I brought it to a Sprint store. I talked with the repair guy before he took a look at the damage, I told him I was s-off, eng bootloader, and I just made sure I didn't directly say it was my fault the phone bricked (flashed an experimental ICS ROM ) and he said he'd repair it for me no problem.
He didn't end up repairing it in the end, because he "needed some tools" he didn't currently have at the repair center with him (I think he just didn't want to work so close to closing time lol), but the point is that my phone was going to get fixed even though I told the repair man that I'm s-off...I could hardly believe it myself
Not sure if HTC is as understanding as sprint is about such things, but since I have total equipment protection, I don't really have to worry about HTC's warranty much.
EDIT: just noticed neither of you are on CDMA 3D's, sorry. Just sharing my experiences with getting my phone repaired. Definitely be careful when dealing with HTC, I feel like they'd be more unforgiving than a sprint store would be about repairing s-off/HTC unlocked phones...
I'm afraid they could make a problem of you problem even though its a non hardware issue.
I only have an tiny dust under the screen, can almost not see it. At store they wanted send it for warranty to HTC but I said no, I don't want it so I taked it back with me.
And now I'm looking to sell it and then maybe buy an new one.
Related
So I have a Question. I unlocked my bootloader following the HTCdev.com Website and when doing so there was a warning saying that in Unlocking it I MAY void my warranty. I have followed Xboarders instructions to completly Relock the bootloader and boot completly back to stock. If anything goes wrong with my phone via Warranty issues(Such as the screen stops working or a button stops working and there is no Physical damage) will t-mobile warranty the phone without charging me the crazy restocking fee. Has anyone done this before on a different phone. I know on my older galaxy S phone I could but there wasnt the bootloader issue. Thanks for any advice.
Pretty sure that HTC/T-Mo won't charge you because its a hardware fail that could've happened regardless if you unlocked your bootloader
Sent from my HTC Amaze 4G using XDA App
Do you know the best way to confirm this?
Shawnkanan said:
Do you know the best way to confirm this?
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Click to collapse
Call them.
these companies work together. If htc knows that someone voided their warranty through the htc dev method, t-mo and asurion prolly know it as well. It doesnt matter if you call them saying "i lost my phone", "someone stole it", "it flew up to the moon", etc - they already know its warranty no longer exist... simple
This isn't directed only at the OP so please don't take offense, but this question has come up so many times, and no one seems to actually be using their brain to come up with a real answer. Since my brain apparently still functions, let me set this straight.
First of all, warranty and insurance are different things. If you pay for the insurance through T-Mobile (which is through Assurion) then it shouldn't matter whether you void your warranty. You would still be covered either way. That's why you pay extra for it.
Second, HTC states that you MAY void your warranty. Which means the warranty still exists, but that if you have a problem with your phone and send it in for warranty repair or replacement and they feel that your issue was caused by unlocking the bootloader and doing something stupid (like bricking it by trying to flash an incompatible radio or something) then they can choose to not honor the warranty.
You guys really need to stop worrying so much.
Also of note, there is currently no way to get back to 100% stock after unlocking the bootloader. You can relock it, but it will say 'relocked' instead of 'locked' indicating that you messed with it. Plus I assume HTC keeps a record of the unique identifier codes that were submitted for an unlock code.
Hopefully this clears things up. You're welcome.
^^^^^^^^^^What he said.
MAY is the operative word.
So verizon got with htc and added the rezound to there htcdev unlock tool. which is def a win for us but from what a friend who used this with his evo3d on sprint just informed me. is that as soon as you use this tool your device esn is red flag by htc then sent to carrier and all insurance coverage is permanently voided. so if you used this tool and have insurance you might as well cancel it.
so now that this tool has hit for our devices. would it be safe to assume that some dev or devs will be working on a method that unlocks the device without flagging your esn or making the bootloader say relocked if you choose to go back to locked and will this make it easier to achieve S-off .
this is just some info i got from one person who has sprint and did this please correct if this is wrong.
Hopefully not.
Insurance can't be entirely voided. Besides, that is hearsay. Until you can show me that in writing, I don't believe it. I'm sure it voids mechanical problems or software issues but if my phone gets lost... I'm covered. Until you can prove it, everyone needs to just calm down and don't let speculation get out of control.
Sent from my newly unlocked Rezound.. Thank you HTC.
Htc/dev has already said when you use the unlocker you void your warranty and any support from htc. And when you use the unlocker You know that info goes to VZW .
Peter Chou said if you use the unlocker you lose your warranty.
Sent from my HTC
LTE 4G Rezound
You warranty is voided upon unlocking the bootloader. I really doubt they can just nullify the insurance in which you pay for a replacement.
you can think whatever you want im just relaying info from my friend who only found this out because he dropped his 3d and cracked the screen when he went to get it fixed thats what they told him after they said they couldnt fix it idk how it is on verizon i suppose u could ask them but ill bet its the same
brandonkill02 said:
you can think whatever you want im just relaying info from my friend who only found this out because he dropped his 3d and cracked the screen when he went to get it fixed thats what they told him after they said they couldnt fix it idk how it is on verizon i suppose u could ask them but ill bet its the same
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Click to collapse
he had to replace his 3d with best buys black tie also i found all this out because i called him to ask him how hard it was to do on his 3d and he told me not to do it
This is exactly why I've waited to unlock my device. Not like there's even anything to flash yet.
Sleek69 said:
This is exactly why I've waited to unlock my device. Not like there's even anything to flash yet.
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Click to collapse
agree i just thought id give a heads up to people who got excited about this maybe help save someone a headache
So just say you lost it. Problem solved.
Your friend was lied to by sprint, or he didn't really have insurance. I am on the 3d and have spoken with numerous sprint employees and know a couple people who unlocked with htc and used the insurance to fix their phone from dropping it and what not. It does void the warranty, but not the insurance. But s-off voids your warranty, always has, this isn't different. HTC states it just like it's been stated by devs over the years, you do this at your own risk.
____________________
Trolls, trolls everywhere
I don't think there is any douchebaggery here. We void warranties. That's what we do. Buy insurance from an outside source that is willing to accept software modification. Dunno if squaretrade does, but probably.
pstevep said:
Your friend was lied to by sprint, or he didn't really have insurance. I am on the 3d and have spoken with numerous sprint employees and know a couple people who unlocked with htc and used the insurance to fix their phone from dropping it and what not. It does void the warranty, but not the insurance. But s-off voids your warranty, always has, this isn't different. HTC states it just like it's been stated by devs over the years, you do this at your own risk.
____________________
Trolls, trolls everywhere
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Exactly. this needs to be locked/deleted ASAP before people start freaking out over nothing!
Just stop for a second and think about it, you can get your unlock key without actually unlocking your phone right? Right. So from that point you do whatever it is that you do with the key, throw it in a zip file, put it on a storage drive, delete it, whatever really...the only way Verizon or HTC could know that you actually did use the unlock key would be if you foolishly sent it back in a "unlocked" or "relocked" state. Besides would you really think a company would waste the resources or manpower to pass along a "red flag" to your carrier who would then in turn, go through every account associated and adjust coverage or call customers and ask if they used the key, get real. Furthermore "insurance" like Asurion covers for lost/stolen/damage, and has absolutely nothing to do with warranty. The only thing that happens when you use that tool is that you get a unlock .bin file, if you flash it then yes your hardware warranty is technically void(IF someone could prove it), that's it...period.
From HTCDev:
It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty.
Click to expand...
Click to collapse
Please understand that you will not be able to return your device to the original state and going forward your device may not be held covered under the warranty for all claims resulting from the unlocking of the bootloader.
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Click to collapse
It doesn't even void your warranty. It just voids parts of it that could be caused by you being a dumb-ass.
If something breaks non related to something you could have done with an unlocked boot-loader, it cant be taken away. Even more so, Verizon can NOT cancel something and still keep taking money for it with zero notification. It's very, very illegal.
Vashypooh said:
It doesn't even void your warranty. It just voids parts of it that could be caused by you being a dumb-ass.
If something breaks non related to something you could have done with an unlocked boot-loader, it cant be taken away. Even more so, Verizon can NOT cancel something and still keep taking money for it with zero notification. It's very, very illegal.
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Click to collapse
definitely the truth there
Vashypooh said:
From HTCDev:
It doesn't even void your warranty. It just voids parts of it that could be caused by you being a dumb-ass.
If something breaks non related to something you could have done with an unlocked boot-loader, it cant be taken away. Even more so, Verizon can NOT cancel something and still keep taking money for it with zero notification. It's very, very illegal.
Click to expand...
Click to collapse
I don't know a lot about cell phone companies and warranties. If it is anything like car manufacturer warranties, and I have a feeling it is, then by law the company has to prove the "mod"(sorry car slang) caused the failure to deny warranty service. And this is by law.
Sax1031 said:
I don't know a lot about cell phone companies and warranties. If it is anything like car manufacturer warranties, and I have a feeling it is, then by law the company has to prove the "mod"(sorry car slang) caused the failure to deny warranty service. And this is by law.
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Click to collapse
yep, I mean if you change your intake and then you suck up water because the air filter is in the front bumper in a flood, sure it's void, but if your alternator goes bad, it's covered.
this is just some info i got from one person who has sprint and did this please correct if this is wrong.
im pretty sure i said that^ in the main post it was just something interesting i thought others should know also it wouldnt shock me if they made you jump through hoops because of this if you did crack the screen and they saw your device was flagged and why couldnt they flag it computers can send and input the date changes automatically its not like our esns are stored in a file cabinet do you think that they wouldnt have a software to make these changes for them ...im not saying this is what happens again this is based on one persons experience that i know personally so idk why your tripping out
brandonkill02 said:
this is just some info i got from one person who has sprint and did this please correct if this is wrong.
im pretty sure i said that^ in the main post it was just something interesting i thought others should know also it wouldnt shock me if they made you jump through hoops because of this if you did crack the screen and they saw your device was flagged and why couldnt they flag it computers can send and input the date changes automatically its not like our esns are stored in a file cabinet do you think that they wouldnt have a software to make these changes for them ...im not saying this is what happens again this is based on one persons experience that i know personally so idk why your tripping out
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it's nothing personal, but people will just read the thread title and the first post and freak out, because they don't think, that's why the response was a little, harsh
PhantomApollyon said:
it's nothing personal, but people will just read the thread title and the first post and freak out, because they don't think, that's why the response was a little, harsh
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ok i understand what your saying. you are correct people dont do research as they should before they do or dont do things to the devices. and they dont read all the entire thread like some of us. so my bad if i made the title to broad
I thought I bricked my day-old EVO 4G LTE, so I went to the store to switch it out. To my dismay, they found out I was rooted, unlocked, and flagged my account. They told me I would not be able to return it, or swap it. They gave me a number for HTC, which I called in-store. A really nice guy walked me through some stuff and told me unfortunately unlocking voids HTC's warranty but I was free to try to send it in and they would fix it, at-cost.
I was under the impression rooting and unlocking were legal...no?
The reason that rooting and unlocking voids warranty is because doing so gives you access to abilities that were not intended for the average user. You get access to pretty much everything, hardware and all. They place boundaries essentially to limit intentional or unintentional damage, to protect it and you.
There are also security problems that you risk doing so (coming from the book ). If something were to go wrong while not rooted and not locked (all stock) they could easily differentiate from what is your fault and is a manufacturers fault. In all they say its to protect the average user. Always try to return to stock before returning it, as a rule of thumb.
mfungah said:
Always try to return to stock before returning it, as a rule of thumb.
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This. Do some reading, it's definitely very possible to return your phone to factory conditions so they never knew you unlocked the boot loader in the first place.
fredryk said:
This. Do some reading, it's definitely very possible to return your phone to factory conditions so they never knew you unlocked the boot loader in the first place.
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Click to collapse
I agree with that..... I also bought a HTC Pico that was "UNLOCKED" from ... Best Buy and HTC said that they would honor the warranty fully.
So if a whole-seller unlocked the PDA / phone it seems to be alright with HTC, but if a developer does a root / unlock to IMPROVE a flawed or almost worthless app or Bloatware situation that that is a NO NO to the manufactures?
That seems to be just a way to VOID / not pay for or exchange a some what POJ they couldn't upgrade or design correctly themselves.
That voiding a warranty for fixing a problem is just an "Enron" around the real problem.
pfaction said:
I was under the impression rooting and unlocking were legal...no?
Click to expand...
Click to collapse
"legal" and "warranty" are different things...for example, iOS jailbreak is legal in USA (http://en.wikipedia.org/wiki/IOS_jailbreaking#Legal_status) but it voids warranty (http://www.cultofmac.com/52463/apples-official-response-to-dmca-jailbreak-exemption-it-voids-your-warranty/52463/)
So I was recently thinking about how much I wanted to root my phone, but was afraid of losing my warranty. Which got me thinking about the fact that HTC seems to offer a warranty for the One. Would this mean I would be able to ship my phone for a replacement to HTC if something went wrong and they wouldn't care if I unlocked the bootloader? Anybody have any experience in this department?
vitallish said:
So I was recently thinking about how much I wanted to root my phone, but was afraid of losing my warranty. Which got me thinking about the fact that HTC seems to offer a warranty for the One. Would this mean I would be able to ship my phone for a replacement to HTC if something went wrong and they wouldn't care if I unlocked the bootloader? Anybody have any experience in this department?
Click to expand...
Click to collapse
Most people who send their phones in to HTC for warranty replacement of hardware don't have any issues. They usually fix the hardware and send it back with no questions asked. If it is software related you may run into issues. Now there is a chance they will not replace your hardware and void your warranty for unlocked bootloader but from what I have read from users that have done this with previous devices they normally replace and ship.
vitallish said:
So I was recently thinking about how much I wanted to root my phone, but was afraid of losing my warranty. Which got me thinking about the fact that HTC seems to offer a warranty for the One. Would this mean I would be able to ship my phone for a replacement to HTC if something went wrong and they wouldn't care if I unlocked the bootloader? Anybody have any experience in this department?
Click to expand...
Click to collapse
ROOTING DOES NOT VOID WARRANTY
If you BRICK your device due to something you installed, HTC will probably not cover it, if your screen goes bad, or wifi quits working, or anything else NOT caused by dropping it or getting it wet, AT&T or HTC will cover you.
AT&T's warranty department is the reason I buy phones from them rather than a manufacturer directly.
Something goes wrong, I call At&T, they ship me a new device and a mailing label to send them back my broken one. Takes a couple of days. HTC fixes your device and it can take a couple of weeks.
again ROOTING a phone is NOT a valid reason to deny a warranty claim.
gunnyman said:
ROOTING DOES NOT VOID WARRANTY
....clipped text...
again ROOTING a phone is NOT a valid reason to deny a warranty claim.
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Click to collapse
Rooting was never mentioned here. Unlocking your bootloader is different, and yes, it could allow them to deny you the warranty claim.
In the end, just because they can doesn't imply that they will deny you.
Almost all instances I've heard of including warranty replacement ended happily for the user. I would argue that even though HTC's replacement process takes a longer time, they're more likely to replace the phone without question.
AT&T = Faster replacements
HTC = Higher success rate if you have really hacked up the device
gflare said:
Rooting was never mentioned here. Unlocking your bootloader is different, and yes, it could allow them to deny you the warranty claim.
In the end, just because they can doesn't imply that they will deny you.
Almost all instances I've heard of including warranty replacement ended happily for the user. I would argue that even though HTC's replacement process takes a longer time, they're more likely to replace the phone without question.
AT&T = Faster replacements
HTC = Higher success rate if you have really hacked up the device
Click to expand...
Click to collapse
The OP mentioned rooting in his first sentence.
I wanted it out there that rooting in itself doesn't void a warranty.
Because we can root by unlocking our bootloaders doesn't mean that an exploit won't be found that roots without doing so.
We've said the same thing now we're just arguing semantics.
gunnyman said:
The OP mentioned rooting in his first sentence.
I wanted it out there that rooting in itself doesn't void a warranty.
Because we can root by unlocking our bootloaders doesn't mean that an exploit won't be found that roots without doing so.
We've said the same thing now we're just arguing semantics.
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Click to collapse
Doh, so true. Completely missed that in the first sentence too, thanks for pointing it out. :highfive:
Thanks a lot for clearing all that up. I apologize for the initial confusion with my first sentence, as you guys pointed out, it's the bootloader unlock that actually voids the warranty. My fears have been quelled and I'm very excited to take full control of this notification light.
I searched and couldn't find a clear answer to my question:
I bought an AT&T HTC One off CL and want to flash the international ROM, however, I am afraid of voiding my warranty...
1) is there any way to restore htc one back to its "locked" state after unlocking, from what I understand it is only possible to change it to "relocked"
2) Does the "relocked" status imply voided warranty? has anyone dealt with AT&T in the past?
I have seen my share of smartphones failing, including my international S3 failing into its 14th month so would really like to keep the warranty intact
Unlocking the bootloader does not necessarily void your warranty in the U.S. But it will probably make your claim a little more difficult. HTC has, in the past, honored warranty when the fault was clearly not the users fault. For example, if your power button gets stuck in the down position and can't be raised. At this time, there is no way to get the phone to show LOCKED again instead of RELOCKED. Now if HTC gets your phone and determines the issue was caused by the user, they will still replace it but charge you for the parts. You will probably have more luck working with AT&T reps in your warranty claim because they aren't trained on how to tell if your phone is unlocked/rooted as long as you aren't obvious about it.
Sent from my Galaxy S4
ledocbio said:
I searched and couldn't find a clear answer to my question:
I bought an AT&T HTC One off CL and want to flash the international ROM, however, I am afraid of voiding my warranty...
1) is there any way to restore htc one back to its "locked" state after unlocking, from what I understand it is only possible to change it to "relocked"
2) Does the "relocked" status imply voided warranty? has anyone dealt with AT&T in the past?
I have seen my share of smartphones failing, including my international S3 failing into its 14th month so would really like to keep the warranty intact
Click to expand...
Click to collapse
AHEM: /Taps mic....
Simply unlocking your bootloader isn't an automatic voiding of a warranty.
I am doing a warranty return myself and the terms I agreed to were the phone must not be physically damaged, or water damaged.
Also HTC THEMSELVES will repair a phone UNDER WARRANTY with a HARDWARE DEFECT despite having an unlocked bootloader.
I have never in my several years of dealing with AT&T had a warranty refused because I rooted my phone.
/drops mic
Until we get S-off (which is coming soon) the bootloader cannot be made to say "LOCKED" once it has been unlocked.
Sorry for the double post, but thought of one more thing. I had to get my phone warranty swapped for dead pixels. The AT&T reps I dealt with in person tried to convince me that my device wasn't covered because, like you, I bought the phone from an individual. They said warranty are not tranferrable and only belong to the person who bought the phone. This is not true. Warranty is on the device and provided by HTC, not AT&T. They are simply acting as an intermediary to facilitate the exchange. I had a whole lot less trouble dealing with the phone support folks in getting it swapped.
Sent from my Galaxy S4
unremarked said:
Sorry for the double post, but thought of one more thing. I had to get my phone warranty swapped for dead pixels. The AT&T reps I dealt with in person tried to convince me that my device wasn't covered because, like you, I bought the phone from an individual. They said warranty are not tranferrable and only belong to the person who bought the phone. This is not true. Warranty is on the device and provided by HTC, not AT&T. They are simply acting as an intermediary to facilitate the exchange. I had a whole lot less trouble dealing with the phone support folks in getting it swapped.
Sent from my Galaxy S4
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Click to collapse
Thanks for that piece of information, MOST HELPFUL!
Any idea if there will be a different unlock tool for s-off our if I can unlock and just wait for s-off?
Sent from my HTC One using Tapatalk 2
If past exploits are any indication you're going to need root to gain s-off so go ahead and unlock.