Hello everyone, unlocking bootloader removes our warranty, but is there any possibility of retrieve it? Does Lenovo seriously checks phones, when we make a complaint? (I found that, Lenovo has page with warranty status, and they will deny, if we unlock bootloader)
GitaraSiema said:
Hello everyone, unlocking bootloader removes our warranty, but is there any possibility of retrieve it? Does Lenovo seriously checks phones, when we make a complaint? (I found that, Lenovo has page with warranty status, and they will deny, if we unlock bootloader)
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they will even refuse to fix hardware issues if the bootloader status is or ever has been unlocked. Pretty sure this practice is illegal in the US, but in Canada, they refuse with reason "device unrepairable" .
gomisensei said:
they will even refuse to fix hardware issues if the bootloader status is or ever has been unlocked. Pretty sure this practice is illegal in the US, but in Canada, they refuse with reason "device unrepairable" .
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Thanks for your answer, I'm very glad how that phone works now, but no risk no fun. I probably install Lineage 15 or 16 one day Likely in Europe warranty is also refused by unlocking bootloader
Hardware issues have to be repaired in germany within the warranty. But dunno if they would repair something which might have damaged with software... e. g. overclocking/-volting.
I had my bootloader unlocked, after a couple of month my bluetooth stoped working. I just relocked my bootloader and sent my device to my carrier for repair. They changed mainboard and repaired my device and they never noticed it. If you have already unlocked it and have problem after ... just try it they might still repair it.
cilk said:
I had my bootloader unlocked, after a couple of month my bluetooth stoped working. I just relocked my bootloader and sent my device to my carrier for repair. They changed mainboard and repaired my device and they never noticed it. If you have already unlocked it and have problem after ... just try it they might still repair it.
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My Moto z was on aokp and then died from nowhere. I sent it in under warranty and they swapped the Motherboard.
Just have to try it, worst case is they will refuse it.
Btw, I have to send my device again .... they didn't glued back the screen properly. I will ask for a replacement I can't accept this for a phone I bought new of this value.
Related
Has anyone done a warranty exchange with an unlocked bootloader? For example:
Your headphone jack develops issues and you're pretty sure it's a hardware problem with the connector as noted in this thread. You have an unlocked bootloader so the text "UNLOCKED" is shown every time you boot, but otherwise stock 4.5.91. You are beyond your 30 day exchange period.
You send the phone in for a warranty exchange, and since it's a hardware issue Motorola does one of the following:
1. Says, "Everything is cool, we know you unlocked the bootloader but can see this is an obvious hardware issue and will give you an exchange."
2. Says, "You unlocked the bootloader and voided your warranty. You owe us $500."
3. Replaces the phone without noticing.
Would flashing the stock 4.5.91 SBF to remove the "UNLOCKED" notice change anything?
This is all purely hypothetical, of course.
I have no idea what checks Motorola goes through when they receive a device under warranty but, for me personally, I just accept that I forfeited my warranty when I unlocked my BL. I know it doesn't seem fair for the consumer to have this mentality but until they decide to offer us the unlocks officially we have to play by their rules.
stewartsoda said:
Has anyone done a warranty exchange with an unlocked bootloader? For example:
Your headphone jack develops issues and you're pretty sure it's a hardware problem with the connector as noted in this thread. You have an unlocked bootloader so the text "UNLOCKED" is shown every time you boot, but otherwise stock 4.5.91. You are beyond your 30 day exchange period.
You send the phone in for a warranty exchange, and since it's a hardware issue Motorola does one of the following:
1. Says, "Everything is cool, we know you unlocked the bootloader but can see this is an obvious hardware issue and will give you an exchange."
2. Says, "You unlocked the bootloader and voided your warranty. You owe us $500."
3. Replaces the phone without noticing.
Would flashing the stock 4.5.91 SBF to remove the "UNLOCKED" notice change anything?
This is all purely hypothetical, of course.
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Click to collapse
Let us know when you find out.
I voided my warranty and your mum.
stewartsoda said:
Has anyone done a warranty exchange with an unlocked bootloader? For example:
Your headphone jack develops issues and you're pretty sure it's a hardware problem with the connector as noted in this thread. You have an unlocked bootloader so the text "UNLOCKED" is shown every time you boot, but otherwise stock 4.5.91. You are beyond your 30 day exchange period.
You send the phone in for a warranty exchange, and since it's a hardware issue Motorola does one of the following:
1. Says, "Everything is cool, we know you unlocked the bootloader but can see this is an obvious hardware issue and will give you an exchange."
2. Says, "You unlocked the bootloader and voided your warranty. You owe us $500."
3. Replaces the phone without noticing.
Would flashing the stock 4.5.91 SBF to remove the "UNLOCKED" notice change anything?
This is all purely hypothetical, of course.
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Well, here in canada with Bell, if you have a software problem you're in deep sh*t...
If it's a hardware problem, they fix it or they give you another atrix ^^
Your welcome
In Singapore, sent in an Atrix with a hardware problem, (Atrix will not start up)
They fixed it and returned it back to me with the bootloader still unlocked.
(They returned it to stock, but OEM fuse shows it is unlocked)
Really though, pray or go on your lucky day!
stewartsoda said:
Would flashing the stock 4.5.91 SBF to remove the "UNLOCKED" notice change anything?
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Flashing to a FroYo SBF can either remove the text or brick your phone.
If you updated to Gingerbread officially (OTA) than it would brick your phone
Well I actually just got off the phone with AT&T and I'm getting a replacement phone because the vibrate motor (don't want to call it a vibrator ) in this one is broken or something. She said they only charge the big fee if there's water damage or severe cracks, etc. I mentioned that I had modified the phone in various Android-ish ways and she said it doesn't matter because they flash it to stock before they do anything with it...But AFAIK there's no way to relock the bootloader for us Atrix owners. Hopefully they can do something we don't know about, or I'm screwed. I imagine they have plenty of ways to get it back to stock. No where on AT&T's terms for warranty exchanges does it say anything about getting the fee for something other than water damage/extreme physical damage/etc.
EDIT: I got online with another ATT rep, because I was freaking out. I told him about the unlocked bootloader and he said "Yes, that will be a problem". When I read that, pants had been pooped. I was glad that I found out so I could perhaps cancel the exchange, but mad that I was basically stuck with this broken phone now...Then he said he talked to a supervisor, and he told him that google recently required manufacturer's to take any phone regardless of any modifications that had been made to it in spirit of open source. So I confirmed numerous times that the unlock won't be a problem. And as long as there's no water damage (circle on back is still white) or extreme physical damage, you should get the replacement without any fee.
At the very least, if anything were to arise, I feel I have reason to argue now that I've confirmed this in so many ways... Hope this helps you all!
guys, just use the SBF to flash to stock. it *should* remove the "unlocked" text on boot. I HIGHLY doubt they will go into that much trouble to try to see if your bootloader is unlocked or not.
andy2na said:
guys, just use the SBF to flash to stock. it *should* remove the "unlocked" text on boot. I HIGHLY doubt they will go into that much trouble to try to see if your bootloader is unlocked or not.
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I also highly doubt that they would check but I'm not willing to risk $500 on that doubt.
I might have hypothetically fixed the headphone jack on my own anyway. But I still think that inquiring minds would want to know the answer to this: Can a software modification release Motorola from honoring warranty claims based on hardware issues?
stewartsoda said:
I also highly doubt that they would check but I'm not willing to risk $500 on that doubt.
I might have hypothetically fixed the headphone jack on my own anyway. But I still think that inquiring minds would want to know the answer to this: Can a software modification release Motorola from honoring warranty claims based on hardware issues?
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Fastboot oem unlock.
Iphone > galaxy s 2.
@thebeardedchild - So did you actually replace the phone through ATT warranty and they didnt charge you any money.
I replaced mine through at&t not a single charge was given to me. Bootloader was unlocked and had stock gingerbread.
Sent from my MB860 using XDA App
defnow said:
I replaced mine through at&t not a single charge was given to me. Bootloader was unlocked and had stock gingerbread.
Sent from my MB860 using XDA App
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And it said "unlocked" at the top left during boot and everything? Just trying to clarify whether you tried to hide it or not or left it as obvious as it normally would...
If you did hide it, what did you do? I've been confused as to whether you SBF flash or what. I'm scared of bricking this phone before I send it back haha.
@hjd17, I haven't sent it in yet, the replacement hasn't arrived. The poster I quoted has had success though, so that should answer your question!
Hi all,
But why don't you all put stock rom with rsd? If you do this the label "unlocked" Goes
away. Just download the stock rom from xda in the thread under the Android development and push it with rsd, no worries i've done it lot of times....
stewartsoda said:
...
I might have hypothetically fixed the headphone jack on my own anyway. But I still think that inquiring minds would want to know the answer to this: Can a software modification release Motorola from honoring warranty claims based on hardware issues?
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Click to collapse
IF Moto was going to hold you to this, then I would expect them to win unless you could show the product was broken day one.
In reality, it is not worth it for companies to play this game. Easier just to fix and get on with life.
They could make it easy for all (and collect some cash) by adding a "un hard-bricking" fee.
Unlocked boot-loader and running a non-OEM ROM.
My device's LCD appeared to have burn-in, went to AT&T and he gave me grief because he noticed the launcher was not stock and the background was different (Really?) So I kindly returned the launcher to Blur and changed the background to something else.
They replaced my device on-site.
I have unlocked bootloader, and am trying to return it to stock. RSD lite won't show my device...
here is more info on my drama: http://forum.xda-developers.com/showthread.php?p=17571581#post17571581
any idea how to proceed with flashing the OEM .sbf when RSD lite will not recognize the device? thanks...
So I have a Question. I unlocked my bootloader following the HTCdev.com Website and when doing so there was a warning saying that in Unlocking it I MAY void my warranty. I have followed Xboarders instructions to completly Relock the bootloader and boot completly back to stock. If anything goes wrong with my phone via Warranty issues(Such as the screen stops working or a button stops working and there is no Physical damage) will t-mobile warranty the phone without charging me the crazy restocking fee. Has anyone done this before on a different phone. I know on my older galaxy S phone I could but there wasnt the bootloader issue. Thanks for any advice.
Pretty sure that HTC/T-Mo won't charge you because its a hardware fail that could've happened regardless if you unlocked your bootloader
Sent from my HTC Amaze 4G using XDA App
Do you know the best way to confirm this?
Shawnkanan said:
Do you know the best way to confirm this?
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Call them.
these companies work together. If htc knows that someone voided their warranty through the htc dev method, t-mo and asurion prolly know it as well. It doesnt matter if you call them saying "i lost my phone", "someone stole it", "it flew up to the moon", etc - they already know its warranty no longer exist... simple
This isn't directed only at the OP so please don't take offense, but this question has come up so many times, and no one seems to actually be using their brain to come up with a real answer. Since my brain apparently still functions, let me set this straight.
First of all, warranty and insurance are different things. If you pay for the insurance through T-Mobile (which is through Assurion) then it shouldn't matter whether you void your warranty. You would still be covered either way. That's why you pay extra for it.
Second, HTC states that you MAY void your warranty. Which means the warranty still exists, but that if you have a problem with your phone and send it in for warranty repair or replacement and they feel that your issue was caused by unlocking the bootloader and doing something stupid (like bricking it by trying to flash an incompatible radio or something) then they can choose to not honor the warranty.
You guys really need to stop worrying so much.
Also of note, there is currently no way to get back to 100% stock after unlocking the bootloader. You can relock it, but it will say 'relocked' instead of 'locked' indicating that you messed with it. Plus I assume HTC keeps a record of the unique identifier codes that were submitted for an unlock code.
Hopefully this clears things up. You're welcome.
^^^^^^^^^^What he said.
MAY is the operative word.
Hi,
I'm just wondering what the warranty doesn't cover when the bootloader is unlocked. On the HTC-Dev website it states:
'It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty'
Does this mean that normal faults like hardware problem (e.g. speaker issue) will still be under warranty, but anything that involves flashing (e.g. bricked phone) wont be?
Thanks,
Louis
Yeah I wonder that to. Its not like we can restore it so that is doesn't leave traces. That makes me think twice sending the phone for warranty if it isn't needed.
HTC knows the you unlocked.
lhayati said:
Hi,
I'm just wondering what the warranty doesn't cover when the bootloader is unlocked. On the HTC-Dev website it states:
'It is our responsibility to caution you that not all claims resulting or caused by or from the unlocking of the bootloader may be covered under warranty'
Does this mean that normal faults like hardware problem (e.g. speaker issue) will still be under warranty, but anything that involves flashing (e.g. bricked phone) wont be?
Thanks,
Louis
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Click to collapse
I believe that hardware faults are still covered by the warranty, unless the hardware issue is a direct result of software/firmware changes you made. Heck, I bricked my phone yesterday (the type of brick you're supposed to do to get hboot 1.5 downgraded, but I did it on accident...) and I brought it to a Sprint store. I talked with the repair guy before he took a look at the damage, I told him I was s-off, eng bootloader, and I just made sure I didn't directly say it was my fault the phone bricked (flashed an experimental ICS ROM ) and he said he'd repair it for me no problem.
He didn't end up repairing it in the end, because he "needed some tools" he didn't currently have at the repair center with him (I think he just didn't want to work so close to closing time lol), but the point is that my phone was going to get fixed even though I told the repair man that I'm s-off...I could hardly believe it myself
Not sure if HTC is as understanding as sprint is about such things, but since I have total equipment protection, I don't really have to worry about HTC's warranty much.
EDIT: just noticed neither of you are on CDMA 3D's, sorry. Just sharing my experiences with getting my phone repaired. Definitely be careful when dealing with HTC, I feel like they'd be more unforgiving than a sprint store would be about repairing s-off/HTC unlocked phones...
I'm afraid they could make a problem of you problem even though its a non hardware issue.
I only have an tiny dust under the screen, can almost not see it. At store they wanted send it for warranty to HTC but I said no, I don't want it so I taked it back with me.
And now I'm looking to sell it and then maybe buy an new one.
I searched and couldn't find a clear answer to my question:
I bought an AT&T HTC One off CL and want to flash the international ROM, however, I am afraid of voiding my warranty...
1) is there any way to restore htc one back to its "locked" state after unlocking, from what I understand it is only possible to change it to "relocked"
2) Does the "relocked" status imply voided warranty? has anyone dealt with AT&T in the past?
I have seen my share of smartphones failing, including my international S3 failing into its 14th month so would really like to keep the warranty intact
Unlocking the bootloader does not necessarily void your warranty in the U.S. But it will probably make your claim a little more difficult. HTC has, in the past, honored warranty when the fault was clearly not the users fault. For example, if your power button gets stuck in the down position and can't be raised. At this time, there is no way to get the phone to show LOCKED again instead of RELOCKED. Now if HTC gets your phone and determines the issue was caused by the user, they will still replace it but charge you for the parts. You will probably have more luck working with AT&T reps in your warranty claim because they aren't trained on how to tell if your phone is unlocked/rooted as long as you aren't obvious about it.
Sent from my Galaxy S4
ledocbio said:
I searched and couldn't find a clear answer to my question:
I bought an AT&T HTC One off CL and want to flash the international ROM, however, I am afraid of voiding my warranty...
1) is there any way to restore htc one back to its "locked" state after unlocking, from what I understand it is only possible to change it to "relocked"
2) Does the "relocked" status imply voided warranty? has anyone dealt with AT&T in the past?
I have seen my share of smartphones failing, including my international S3 failing into its 14th month so would really like to keep the warranty intact
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Click to collapse
AHEM: /Taps mic....
Simply unlocking your bootloader isn't an automatic voiding of a warranty.
I am doing a warranty return myself and the terms I agreed to were the phone must not be physically damaged, or water damaged.
Also HTC THEMSELVES will repair a phone UNDER WARRANTY with a HARDWARE DEFECT despite having an unlocked bootloader.
I have never in my several years of dealing with AT&T had a warranty refused because I rooted my phone.
/drops mic
Until we get S-off (which is coming soon) the bootloader cannot be made to say "LOCKED" once it has been unlocked.
Sorry for the double post, but thought of one more thing. I had to get my phone warranty swapped for dead pixels. The AT&T reps I dealt with in person tried to convince me that my device wasn't covered because, like you, I bought the phone from an individual. They said warranty are not tranferrable and only belong to the person who bought the phone. This is not true. Warranty is on the device and provided by HTC, not AT&T. They are simply acting as an intermediary to facilitate the exchange. I had a whole lot less trouble dealing with the phone support folks in getting it swapped.
Sent from my Galaxy S4
unremarked said:
Sorry for the double post, but thought of one more thing. I had to get my phone warranty swapped for dead pixels. The AT&T reps I dealt with in person tried to convince me that my device wasn't covered because, like you, I bought the phone from an individual. They said warranty are not tranferrable and only belong to the person who bought the phone. This is not true. Warranty is on the device and provided by HTC, not AT&T. They are simply acting as an intermediary to facilitate the exchange. I had a whole lot less trouble dealing with the phone support folks in getting it swapped.
Sent from my Galaxy S4
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Thanks for that piece of information, MOST HELPFUL!
Any idea if there will be a different unlock tool for s-off our if I can unlock and just wait for s-off?
Sent from my HTC One using Tapatalk 2
If past exploits are any indication you're going to need root to gain s-off so go ahead and unlock.
So my One is having issues charging, something is up with the USB port. Called TMO and they sent me a replacement phone and a return label. I'm rooted and my bootloader was unlocked (voiding my warranty apparently). So I went to re-lock the bootloader and it was successful HOWEVER now it states in the bootloader that it's been re-locked and tampered. Any way to make it seem as if it was never unlocked? Am I going to have to worry about them not accepting my device? Am I totally screwed here?
rahduke said:
So my One is having issues charging, something is up with the USB port. Called TMO and they sent me a replacement phone and a return label. I'm rooted and my bootloader was unlocked (voiding my warranty apparently). So I went to re-lock the bootloader and it was successful HOWEVER now it states in the bootloader that it's been re-locked and tampered. Any way to make it seem as if it was never unlocked? Am I going to have to worry about them not accepting my device? Am I totally screwed here?
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Click to collapse
All is good my friend, follow one of the guides on this forum to gain s -off and from there you can relock it and make it look like a brand new phone.
You should be fine....
rahduke said:
So my One is having issues charging, something is up with the USB port. Called TMO and they sent me a replacement phone and a return label. I'm rooted and my bootloader was unlocked (voiding my warranty apparently). So I went to re-lock the bootloader and it was successful HOWEVER now it states in the bootloader that it's been re-locked and tampered. Any way to make it seem as if it was never unlocked? Am I going to have to worry about them not accepting my device? Am I totally screwed here?
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Click to collapse
I sent my one in for a hardware issue and they didnt even mention it. From what i understand, you only void you warranty if something "you" did caused the problem. If it is defective, that is not your fault, an unlocked boot loader would not cause your hardware to fail. I think there are even laws in place (in the US and other countries) that says companies must prove that something you did broke the phone, although it would probably have to go to court if you wanted to fight it. I dont think you should have anything to worry about. Let us know what happend for people in the future with the same worries.
---------- Post added at 03:48 AM ---------- Previous post was at 03:44 AM ----------
adezd00 said:
I sent my one in for a hardware issue and they didnt even mention it. From what i understand, you only void you warranty if something "you" did caused the problem. If it is defective, that is not your fault, an unlocked boot loader would not cause your hardware to fail. I think there are even laws in place (in the US and other countries) that says companies must prove that something you did broke the phone, although it would probably have to go to court if you wanted to fight it. I dont think you should have anything to worry about. Let us know what happend for people in the future with the same worries.
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Also to add to that... If they didnt ask you anything about it, then you didn't lie or hide anything from them. The worse they could do is slap you with an out of warranty fee, i think its around $130.00.
please ask for help in the help section, not here
Moved to Q&A forum