Related
Carrier: Alltel
Started with WM5 ROM.
Flashed to DCD's 2.1 WM6 ROM last week, no issues noted.
Yesterday flashed to 2.2 WM6.1 ROM and now whenever I get a data session going in a strong EVDO area I get dropped down to 1x when the data session finishes connecting?
I've moved back to 2.1, used no2chems 6.1 ROM and back to DCD's 6.1 ROM. Same problem all around now.
Radio problem maybe? Or user? If radio, anyone get me a link to the original 1.4?
Thanks in advance if anyone has any tips, I've tried looking around but only find people with MMS or other issues.
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This solution apparently only works for Alltel customers, if anyone finds solutions for Sprint/Verizon/Telus I'll add the solution to this post.
ALLTEL:
1. Enter EPST (##778), Edit (password= 000000).
2. View Info (left soft key).
3. Choose the "Security" item.
4. In the "HDR AN AUTH Password(LONG)" field, click to highlight.
5. Menu (right soft key), Edit
6. In the "Value" field, enter your Hex ESN (make sure all characters are CAPITAL, lowercase will FAIL).
7. Ok. Menu. Ok to save, then reset.
--------------------------------------------
SPRINT:
MADMARTlGAN said:
Hey in case you guys are still having problems with this, I can tell you what worked for me with Sprint.
You'll need your unlock code, if you don't have it, you've gotta get it from either Sprint or from one of the tutorials i've seen floating around here and other forums.
1. Sync your titan to back up your data.
2. ##786# Choose edit, enter your unlock code, then choose menu>restore. This will reset everything to factory settings.
3. Reset
3. ##UNLOCKCODE# Again choose edit.
4. Both MDN and MSID should be your wireless number (this was confirmed by Sprint T2 tech support)
5. Reset
6. Call your voicemail to make sure your phone service is working.
7. Connect to the internet. It should trigger IOTA/Provisioning and then EVDO should be working.
8. Resync your **** and you're good to go.
Hope this helps, it worked for me.
Click to expand...
Click to collapse
I think with Alltel you get 1x when roaming. Do *228 option 3 < Thats to activate your phone if you haven't already
Then do *228 option 2 to update your roaming preferences which ridded me of roaming in coverage area!
Americanmetal said:
I think with Alltel you get 1x when roaming. Do *228 option 3 < Thats to activate your phone if you haven't already
Then do *228 option 2 to update your roaming preferences which ridded me of roaming in coverage area!
Click to expand...
Click to collapse
Thanks for the response, I've been through that already and same results...
I even went back to the stock Alltel ROM and Radio, same thing.
With PRL 30029 AND 40029...
Oh well, I'll figure something out as I love the speed of DCD's 2.2!!!!
jake1s said:
Yesterday flashed to 2.2 WM6.1 ROM and now whenever I get a data session going in a strong EVDO area I get dropped down to 1x when the data session finishes connecting?
Click to expand...
Click to collapse
Did you check Start->Settings->Personal->Phone->Services->Mode of Operation to make sure it wasn't set to 1X only? I think that was the default setting on my phone.
I had this same problem, and then I reflashed with the 3.16 sprint rom twice and it went away.
Appreciate the responses, but I don't have the "Mode of Operation" on my Alltel 6800. And I've reflashed all kinds of ROMs with no luck...
Thanks for the ideas though...
jake1s said:
Appreciate the responses, but I don't have the "Mode of Operation" on my Alltel 6800. And I've reflashed all kinds of ROMs with no luck...
Thanks for the ideas though...
Click to expand...
Click to collapse
With the newest Advanced Config app, you can unhide the "mode of operation" option in there. I got it from here somewhere, do a search. I doubt this is your issue. I had this problem yesterday with Sprint. I got data in 1xRTT, but not EVDO. I ended up calling Sprint and they had to deactivate and reactivate the internet services on my phone. Immediately it worked like a champ.
I had this problem also and was able to take care of it by going into EPST (##778) and going under the security settings and putting the ESN Hex Value of Your Phone under the HDR Password. Mine got lost whenever I upgraded the radio. This will allow you to lock back onto the EVDO network
corwinb said:
I had this problem also and was able to take care of it by going into EPST (##778) and going under the security settings and putting the ESN Hex Value of Your Phone under the HDR Password. Mine got lost whenever I upgraded the radio. This will allow you to lock back onto the EVDO network
Click to expand...
Click to collapse
THANK YOU! THANK YOU! THANK YOU!
That did the trick (after I did it a second time and made the letters capital) and now I'm cruising EVDO style!!
Thanks!!!!
Hi I have this same issue.
i typed ##778 send
and get the view, edit , and cancel options.
do i find the hdr password under the edit?
when i choose edit, i get a password prompt and i do not know the password.
i am on dcd rom 2.2.0
i edited mine, and it does get on ev instead of 1x so i was glad but when i opened ie i cant get a data connection up now at all???
corwinb said:
I had this problem also and was able to take care of it by going into EPST (##778) and going under the security settings and putting the ESN Hex Value of Your Phone under the HDR Password. Mine got lost whenever I upgraded the radio. This will allow you to lock back onto the EVDO network
Click to expand...
Click to collapse
I just checked and I have a bunch of garbled characters in this spot. Does anyone else see something like this?
What did you guys have in that slot before you added your esn hex number?
the password you need is unlock code you can only get from sprint.
i also had the weird characters, i edited these out with my esn hex as mentioned and now i cant get a data connection at all, i get an error that i cannot connect. Anyone with any idea on what i can do?
I thought of downgrading the radio and then installing this one again and starting from scratch any better ideas?
My HDR password is also extended ASCII characters, has been for every ROM version I have run, and I get EVDO and on the Internet as well. I thought that was a problem when I had no data connection from a previous ROM, but it wasn't.
What worked for me was to go all the way back to the official 2.17, then to the leaked 3.16, etc. I made sure everything was set up and working properly on each version before moving on to another ROM.
excess4 said:
the password you need is unlock code you can only get from sprint.
i also had the weird characters, i edited these out with my esn hex as mentioned and now i cant get a data connection at all, i get an error that i cannot connect. Anyone with any idea on what i can do?
I thought of downgrading the radio and then installing this one again and starting from scratch any better ideas?
Click to expand...
Click to collapse
not true there is a program to find out the msl code for your phone if i was on computer i would give u guys the link
aatreya said:
I just checked and I have a bunch of garbled characters in this spot. Does anyone else see something like this?
What did you guys have in that slot before you added your esn hex number?
Click to expand...
Click to collapse
Again, I'm on Alltel so maybe for some unknown reason there is more to it for you Sprint users.
But, my MDR Password field was goofy stuff, deleted it and put in my Hex ESN in ALL CAPITALs and I stay at EVDO when my data connection is made now.
Deleted MDR PASSWORD and put esn hex, internet not working
ok guys i messed up pretty badly and deleted the MDR password and put my esn hex instead and now i cant get on the net.
I have an HTC TITAN running DCD 2.2 and latest 3.27 radio
any suggestions on how to get the password back????
aatreya said:
I just checked and I have a bunch of garbled characters in this spot. Does anyone else see something like this?
What did you guys have in that slot before you added your esn hex number?
Click to expand...
Click to collapse
yes i also have a bunch of giberish in there. i am afraid to change it becuase there will be no way for me to put that giberish back in there with all those weird looking characters.
i found the edit password which was a bunch of 00000 as many as the field would take
and i understand some people now get ev but no data connection now. i am on verizon and i dont know if that will happen to me as well.
my connection now says ev and doesnt change back to 1x anymore so i am going to leave this as is for now and not change it.
also my a-key is blank if that makes a difference. phone works fine though.
whatbish said:
ok guys i messed up pretty badly and deleted the MDR password and put my esn hex instead and now i cant get on the net.
I have an HTC TITAN running DCD 2.2 and latest 3.27 radio
any suggestions on how to get the password back????
Click to expand...
Click to collapse
you mean hdr password right? I did not see an mdr password listed anywhere
I just updated to the current Alltel 6800 ROM. After setting up the phone and doing a hard reset, I noticed I have no data connection. I put in my#@alltel.com in the connection settings for the Alltel wireless connection. Tried *228 to update either the PRL or activate the phone, but get a message that programming could not be completed. I've tried to ##775 and ##778, but 000000 is not accepted when I'm asked for the unlock code. Any suggestions?
just got off the phone with Alltel
They had no idea what was going on. I spoke with their level one and two reps and they referred me to the insurance replacement number (glad I paid for that!). It's weird since I can make and receive calls on the phone.
**228 Not working
I upgraded to the new Alltel ROM and am having a problem when I dial **228 I can't do either option '2' or option '3'. I am able to receive and send calls and my data connection works fine, but I've got a flashing triangle on the today screen saying that I'm roaming. I talked to Alltel and they didn't give me any help. Does anyone know what I'm doing wrong?
Thanks,
Keir
Keir333 said:
I upgraded to the new Alltel ROM and am having a problem when I dial **228 I can't do either option '2' or option '3'. I am able to receive and send calls and my data connection works fine, but I've got a flashing triangle on the today screen saying that I'm roaming. I talked to Alltel and they didn't give me any help. Does anyone know what I'm doing wrong?
Thanks,
Keir
Click to expand...
Click to collapse
Are you performing **228, or *228? If so, that's your problem right there. You only need to dial with one "*".
Verify what's the PRL version in your phone. If you're area has EVDO it should be 40036, if not, it should be 30031.
Keir333 said:
I upgraded to the new Alltel ROM and am having a problem when I dial **228 I can't do either option '2' or option '3'. I am able to receive and send calls and my data connection works fine, but I've got a flashing triangle on the today screen saying that I'm roaming. I talked to Alltel and they didn't give me any help. Does anyone know what I'm doing wrong?
Thanks,
Keir
Click to expand...
Click to collapse
If you can't get it working from Gelial's instructions, you may also want to check the SID in EPST. After I upgraded and activated, it still didn't set my SID correctly for whatever reason so I was roaming all the time. You can manually go in and change it in EPST assuming you wrote it down beforehand.
kirzan said:
They had no idea what was going on. I spoke with their level one and two reps and they referred me to the insurance replacement number (glad I paid for that!). It's weird since I can make and receive calls on the phone.
Click to expand...
Click to collapse
Sounds like somethings not setup right in EPST but if you can't get in.... that's a whole other issue. I didn't have any problem with the upgrade changing my unlock code, I did see this in the past with the Sprint upgrades though. You may want to try GetSPC to see if the MSL code it generates for you works. It may be worth a shot...
I've since solved my boot screen issue. I've installed :
dcd 3.2.5
Titan_Radio_ROM_3.42.30
dcd USCC Carrier 20080801
I have no data connection, I deleted it says my username and password are incorrect. I've tried every combination of my 10digit number and uss.net that I can think of. I've also reinstalled the uscc carrier cab, did the *228 and a soft reset. I can connect for 2 kilobyts then after that I can't connect. I'm not finding much on these forums to help me out. Does anyone have any ideas?
additional info
Sorry, the phone is a USCC 6800
hey just to let you know I have the 6900 and I dial #777 not sure if u wanna try that
I've had the same problem everytime I change ROMS. I have Verizon and found after I've "activated" the phone using the *228 then option 1, I then do *228 and option 2 (update my roaming capabilitys). That has always enabled my data connection.
kmanuel74 said:
I've had the same problem everytime I change ROMS. I have Verizon and found after I've "activated" the phone using the *228 then option 1, I then do *228 and option 2 (update my roaming capabilitys). That has always enabled my data connection.
Click to expand...
Click to collapse
If that doesnt work and you have an old cell phone around you can swap the ESN's on VZW's web site under customer service. When you do this you reset all the security information for the handset. I find this way to be the quickest method that has never failed. I use it so much I have the other ESN almost memorized!~
Scott
k3an said:
I've since solved my boot screen issue. I've installed :
dcd 3.2.5
Titan_Radio_ROM_3.42.30
dcd USCC Carrier 20080801
I have no data connection, I deleted it says my username and password are incorrect. I've tried every combination of my 10digit number and uss.net that I can think of. I've also reinstalled the uscc carrier cab, did the *228 and a soft reset. I can connect for 2 kilobyts then after that I can't connect. I'm not finding much on these forums to help me out. Does anyone have any ideas?
Click to expand...
Click to collapse
Run EPST and make sure that your PPP user name and password in there are correct.
If you didn't back up your phone's programming with QPST before and after flashing there is a chance that your EPST information is corrupt which would cause data to not work.
You will need your SPC/MSL in order to access EPST. You can try 000000 if nothing else works, and if it is 000000, you will need to set it back to the correct SPC/MSL otherwise *228 won't properly update your phone. Also USCC doesn't offer an option 1 or 2 after dialing *228, they don't have an OTA reprogramming of their phone.
If those changes don't work, you can try posting your entire EPST on here (removing any personal info, i.e. phone #, ESN, etc) and one of us USCC folks can compare it to ours and let you know what other areas look corrupt.
This is the one downside to USCC customers, we have to take extra steps while programming our phones to get them up and running, luckily it's a one time thing, once the phone is flashed the first time, these settings stick.
BTC
So I bought a phone (Eris) off Craigslist to flash it to Cricket. I was able to get all the settings right in order to have MMS\3g using EPST and enjoyed it for a while. Unfortunately, I recently moved to a town that does not have Cricket in it, so I installed a new rom and was able to Activate my phone with Verizon. Unfortunately, I have been unable to access 3g on the Verizon network and was wondering if anyone could post the correct settings to use with epst in order to get 3g working.
Please, I have searched for them but am either using the wrong search term or just cant find a thread that has the settings I need.
I am currently using KaosFroyo V32 but by the time anyone reads this I will have reverted to a rom which allows me to use EPST.
Thanks,
Q
So I switched over to the Xtrsenserom and, just as I thought, the settings in EPST are all still setup for cricket service.
Im going to try #228 and see what happens now that Im not on a Froyo-based Rom anymore
Peace...
AAARrrgggghhh!!!
This so sucks!! The ota did not change the settings (or at least not enough to allow mobile internet) It was so easy to find the settings i needed to change in order to have mobile internet through Cricket. Why is it so hard to find the ones to revert back? Under the NAM Name it still says cricket but my MDN is correct but I can tell a bunch of the numbers in subsequent settings are connected to my old Cricket account... Please help!!
It's *228 for one. Which page in EPST do you need?
Ah I figured it out. It had my old number as min and crickets info for login and a few other abnormalities resulting from cricket. I gotta say this version of Android 2.1 I reverted to in order to access EPST is real nice. I don't think im going back to Froyo for a while. I forgot how nice the dialpad is where you can just dial in part of someones name and all the numbers that fit your input start appearing
can you send me the settings you used in EPST for verizon. I think I may be having similar issues.
Use the verizon RUU.
This will put everything back, you can *228, reroot, then restore your nand backup and uninstall auto start.
Sent from my Eris using XDA App
You know what, just throw a verizon prl file in there, and you should be able to *228.
Try that alltel verizon hybrids one if you can't find any others.
Sent from my Eris using XDA App
I'm sorry to bring this thread back up.
I just went through 3 days of frustration on this issue and since this thread is the top google result, I want to help others.
I bought a used Droid Incredible that was flashed to Cricket. We had the phone flashed back to Verizon from a local Cricket dealer. However, my data wasn't working at all. After spending 2 hours on the phone with VZW, I learned of ##778. The rep only went through two menus and only one option was different (home nid/sid). It didn't help changing it, and in fact, everytime I do *228, it just goes back to what was in there originally. So anyway...I found the security menu later that night. Noticed that HDR AN AUTH Password and PPP Password said 'cricket'. I deleted that, reboot, and then saw 1x finally pop up, but it wouldn't stick.
Changing PPP Password to vzw made 1x work, but the connection would constantly try to obtain 3g, and reset the connection so it was still unusable for the most part.
Noticed on the Eris (previous phone), those Password values were encrypted...Google research suggested a painful adventure of memory dumps, etc, etc.
Then I found another post.
http://forum.xda-developers.com/showpost.php?p=2563813&postcount=32
I blanked out the two password fields, committed, then went to home sid settings (or home sid profile) and changed network type from simple ip mode to mobile ip preferred. Commit, reboot and bam! 3G was there!. I didn't have to, but a *228 may be necessary. The two password fields got updated automagically and now have encrypted values in them. Life is good.
Edit: just wanted to state that in the middle of trying to get data working, I flashed over the verizon RUU, which didn't help immediately, but may have been a compounding solution.
Hey guys,
I've been searching all over the tubes/threads and can't find a legit answer.
I have an EVO OG on Boost. Working 3G.
I have done all the standard steps in flashing the info over to the LTE.
I am able to get text/talk, but no 3G.
Specs:
S-ON
1.15 hboot
1.05.11.0606 radio
Donor: Evo OG > TP2
All keys, msl, important numbers acquired.
Flashed talk/text
I have QPST, QXDM, DFS 4.0.0.3, CDMA 2.7
There must be some step to flashing LTE phones. I've seen the SGSIII thread and the only different steps there are the PAP name ([email protected]), and I've seen members mentions 466_1 nams, and checking certain parameters and unchecking others, and none of it works.
Profile update gets error code 1233 so I can't even try that.
I'm at my wits end with this phone. I'd get CDMAWS3.8.7 if I knew for sure it'll get my 3G working. But others have got it without the software. What's missing from the standard incog/donor to EVO OG steps? Help guys.
YES
Alright! Got it working!
IDK about anyone else, but here's exactly what I did. I pray it helps at least one other out there!!
I was on hboot 1.15, custom rom, rooted, unlocked BLer, the works.
I flashed to Boost the EvoOG way. Got talk and text, no data working. Error 67/no 3G signal on Profile 1 (on prof 0 there was a 3g signal, but no connection)
Update Profile was the ONLY method I could not attempt because of Error 1233.
*Error 1233: Turns out this is some sort of connection issue between phone and sprint servers from what I gather. Some said it had to do with root, but I unrooted and still had this issue. Others said it was HTC specific. More on this later...
So to update profile, I decided to go ALL the way back to Stock.
Unrooted.
Relocked via ADB (fastboot oem lock)
DL'd stock Jewel Rom (unfortunately, put me up to 1.19 hboot from 1.15. No other RUU worked -- all said bootloader error except for this one, so I just went with this one.)
Once that was done, I tried updating Profile on my fresh phone.
Error 1233.
I reflashed Nams and Profile data and NV items.
Error 1233 on profile update. No 3G.
I did ##768#, reset everything. I was going to attempt to do another clean flash of Nams etc...
Phone reset information.
Here's the good part:
On android attempting Hands Free Activation, it failed. It then said "If you are not with rep, press activate", bringing up the hands free self-service screen. It failed, saying no connection, bla bla.
I went to standard android setup, and here's what I think did the trick:
-I made an HTC Account on the spot
-I connected to WiFi when directed
-Left location services on
Once done, it tried to activate AGAIN, and said "If you are not with rep, press actiavte"
Brings up the self-service screen, and for some magical reason,
It validated my account, showed my boost number, and now I've got talk, text, web on my Evo LTE on Boostmobile.
Went online, dled apps, checked ##debug#, and EVDOrevA for true 3G.
I strongly believe HTC account setup is what allowed the phone to bypass Error 1233. Or not. But it's the one variable that changed of my MANY tries. Perhaps having an HTC account allows the phone to use that HTC update profile service? In the description of the account setup it said "and allows you to connect to HTC software updates...", and I lumped this with update PRL firmware, profile, and HTC update, so I went and made an account via wifi.
Well! That's it! Hope it helps. Maybe someone can make more sense of it.
Special thanks to "iBlowpot" for giving some tips, albeit they didn't work, it's nice that at least one person tried to help.
I can confirm this is wierd but worked for me on 2 evo lte make sure it is on cdma only no lte thought. Great job
Alvaster said:
Alright! Got it working!
IDK about anyone else, but here's exactly what I did. I pray it helps at least one other out there!!
I was on hboot 1.15, custom rom, rooted, unlocked BLer, the works.
I flashed to Boost the EvoOG way. Got talk and text, no data working. Error 67/no 3G signal on Profile 1 (on prof 0 there was a 3g signal, but no connection)
Update Profile was the ONLY method I could not attempt because of Error 1233.
*Error 1233: Turns out this is some sort of connection issue between phone and sprint servers from what I gather. Some said it had to do with root, but I unrooted and still had this issue. Others said it was HTC specific. More on this later...
So to update profile, I decided to go ALL the way back to Stock.
Unrooted.
Relocked via ADB (fastboot oem lock)
DL'd stock Jewel Rom (unfortunately, put me up to 1.19 hboot from 1.15. No other RUU worked -- all said bootloader error except for this one, so I just went with this one.)
Once that was done, I tried updating Profile on my fresh phone.
Error 1233.
I reflashed Nams and Profile data and NV items.
Error 1233 on profile update. No 3G.
I did ##768#, reset everything. I was going to attempt to do another clean flash of Nams etc...
Phone reset information.
Here's the good part:
On android attempting Hands Free Activation, it failed. It then said "If you are not with rep, press activate", bringing up the hands free self-service screen. It failed, saying no connection, bla bla.
I went to standard android setup, and here's what I think did the trick:
-I made an HTC Account on the spot
-I connected to WiFi when directed
-Left location services on
Once done, it tried to activate AGAIN, and said "If you are not with rep, press actiavte"
Brings up the self-service screen, and for some magical reason,
It validated my account, showed my boost number, and now I've got talk, text, web on my Evo LTE on Boostmobile.
Went online, dled apps, checked ##debug#, and EVDOrevA for true 3G.
I strongly believe HTC account setup is what allowed the phone to bypass Error 1233. Or not. But it's the one variable that changed of my MANY tries. Perhaps having an HTC account allows the phone to use that HTC update profile service? In the description of the account setup it said "and allows you to connect to HTC software updates...", and I lumped this with update PRL firmware, profile, and HTC update, so I went and made an account via wifi.
Well! That's it! Hope it helps. Maybe someone can make more sense of it.
Special thanks to "iBlowpot" for giving some tips, albeit they didn't work, it's nice that at least one person tried to help.
Click to expand...
Click to collapse
rx7mike said:
I can confirm this is wierd but worked for me on 2 evo lte make sure it is on cdma only no lte thought. Great job
Click to expand...
Click to collapse
Real glad to hear that. And yes, CDMA only or CDMA HDR only must be selected under ##data#.
rx7mike said:
I can confirm this is wierd but worked for me on 2 evo lte make sure it is on cdma only no lte thought. Great job
Click to expand...
Click to collapse
Im getting the error 16 message too. everything is swiched over meid esn it even displays boost but no 3g i cant make calls or send texts, but if someone calls me it rings then hangs up. ive done what you said but when i reboot to go through the andriod setup it doesnt ask me to setup an htc account. i wondering how to go about that. Also, when i go to ##786# and reset everything and reboot the hands free activation actually activates, but when i get into the phone sprint is displayed again. im so close i can tast it and i know its something small. any help would be awesome
Thanks
evo 4g lte to boost
cdublu33 said:
Im getting the error 16 message too. everything is swiched over meid esn it even displays boost but no 3g i cant make calls or send texts, but if someone calls me it rings then hangs up. ive done what you said but when i reboot to go through the andriod setup it doesnt ask me to setup an htc account. i wondering how to go about that. Also, when i go to ##786# and reset everything and reboot the hands free activation actually activates, but when i get into the phone sprint is displayed again. im so close i can tast it and i know its something small. any help would be awesome
Thanks
Click to expand...
Click to collapse
I keep getting error code 67 wen i try n activate the 3g connection and use the web. ive successfully flashed it to boost but can't seem to get 3g working do u or do u know of another place to look on the web that can help. will be more than willing to share any past present or future info with u or others. email me at [email protected].
Factory resets
cdublu33 said:
Im getting the error 16 message too. everything is swiched over meid esn it even displays boost but no 3g i cant make calls or send texts, but if someone calls me it rings then hangs up. ive done what you said but when i reboot to go through the andriod setup it doesnt ask me to setup an htc account. i wondering how to go about that. Also, when i go to ##786# and reset everything and reboot the hands free activation actually activates, but when i get into the phone sprint is displayed again. im so close i can tast it and i know its something small. any help would be awesome
Thanks
Click to expand...
Click to collapse
I don't think most of you fully understand what happens when you perform the ESPT command ##786# (## RUN#), this is one of 2 types or of factory resets.
- The traditional Factory Reset that you normally do from either the settings menu> Back-up /Reset or from a Recovery (TWRP or CWM), only removes and your Google Account settings, it it does not change the Radio and Hardware settings within the phone. It does not remove your settings to MDN, MSID or Network Radios (basically the way the phone identifies with the network)
- ## RUN# > Reset, removes ALL phone identity modifications to the phone, less MEID , HEX, and DEC changes, and thus is a TRUE factory reset as it will remove your M.IP Usernames, MDN, MSID, and other settings that identify the phone to a network, thus leaving your phone with the ability to get back on the network upon reprogramming of account identities
You should only use this when flashing or giving/selling to phone to someone to prevent them from using your account or info. Use the traditional factory reset when simply trying to clear out your settings and not changes carriers or phone numbers.