No Sim/data issuea - Sprint Samsung Galaxy Note 3

Just got this phone yesterday and already having issues. Before I even rooted this thing the hands free activation didn't go through smoothly. I attached a pic below. That is one of the things that pops up.
Also, another screen pops up a lot. Device self help or something like that. It states something to the effect of, must complete this by pressing *2 on my phone to reach a representative.
Mind you that data works and so do phone calls. I actually called Sprint and they said that from their end everything is activated. This is driving me nuts. Any ideas?
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Another pic
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Did you try update profile in settings and reboot?
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When I got my phone from Best Buy, I was getting a different SIM related error and it required a new SIM before the issue went away.
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I tried to update PRL and Profile to no avail. I'm going to take Viper's advice and try to get the Sim switched out
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Have you tried doing a factory reset from the stock recovery? You can also do it by going to Setting/General/Backup and Reset/Factory Data Reset
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-viperboy- said:
When I got my phone from Best Buy, I was getting a different SIM related error and it required a new SIM before the issue went away.
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I also purchased my note 3: from Best Buy and the sales guy said it would be better to use my sim from the s4 so it would not require activation. On my way home from the store I also received all the same errors you did and I called Sprint. The lady reviewed my account and said everything looked great but put me on hold when I told her about the sim exchange. She said to put the original sim that came with the phone back in the phone. When I rebooted everything seems to be ok. Except all the other issues I'm having with the phone, I will be returning it in a few days. This is the first phone I have never purchased a case for because I have no intention of keeping it with all its problems. I really like the note 3 but if the major issues on worked out I'll be on the s4 until they are.
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Related

Lost LTE

Hey guys I have been rooted for a while now but on Sunday I crack flashed a bunch of 4.2 roms and lost connection to 4g. I have replaced my sim card and re flashed the radios but I am now stumped. When I get home I will probably Odin back to stock but if you guys have any suggestions I would appreciate it.
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you answered your own question...odin back to stock.
Just wanted to know if there was anything I could try in the mean time.
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go into settings/more settings/mobile networks/network mode, then toggle lte/cdma and see if it brings 4g back up. If that don't work you can try a factory reset, still nothing then odin back to stock.
Yeah tried all of that. Looks like I have a date with Odin tonight.
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FilletMinion said:
Yeah tried all of that. Looks like I have a date with Odin tonight.
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Careful with that Odin whore, she gets around
Sent From My Beans Powered Note2
BoostedB18C said:
Careful with that Odin whore, she gets around
Sent From My Beans Powered Note2
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Lmao! That she does, and sometimes she doesn't play fare.
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Restored via odin and still no 4g. I'm at a loss. Could I have burned the 4g capabilities?
did you get a new sim from vzw? i know you said that you "replaced" it but was that with a new or used sim? also might want to power device off and make sure the sim is seated properly.
also are you getting 3g, 1x, or any data at all?
I finally got it guys thanks.
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how did u fix it?
After all of that fighting the system, changing the sim, reloading stock the sim holder is sort of wide and the spring forces it just a bit off of the contacts I adjusted it just a bit rebooted and got 4g back. Always check the stupid things that it could be first. Lesson learned for the 10th time. Though I checked it multiple times before resorting to a system restore so who knows what caused it.
Always check outside before working your way in!
Sent via VZW Galaxy Note ll running Beans Build 9
FilletMinion said:
After all of that fighting the system, changing the sim, reloading stock the sim holder is sort of wide and the spring forces it just a bit off of the contacts I adjusted it just a bit rebooted and got 4g back. Always check the stupid things that it could be first. Lesson learned for the 10th time. Though I checked it multiple times before resorting to a system restore so who knows what caused it.
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Interesting. .. Did you get a replacement? Reminds me of when my girlfriend tried the dna... She would drop it or tap the phone and the sim card would disappear from the phone lol.
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Nah I'm not going to give up my phone for a refurb unless I absolutely have to.
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[Q] Sim card won't read

I flashed a new kernel and my Dna went into a loop on the white screen. I got into recovery and flashed back to Nos M7 v1.0.6 with stock kernel. Now it has no signal and can not call out. It keeps saying perparing sim card. Anybody had this happen?
The same issue you describe happened to me a couple of weeks ago and now my phone works only 2g. Have you tried using it in gsm only mode?? What kernel have you flashed? Beastmod?
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Yeah and it come up with no service. The last kernel was beast mod 5.0
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bryant23109 said:
Yeah and it come up with no service. The last kernel was beast mod 5.0
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Are you on Verizon? Because I'm a gsm user. As far as I know the only fix for this is to replace the phone. I cannot since I bought this phone online and I'm using it in another country overseas so send it back for replace it'll cost me 200+.
The 3g/4g antenna is a very delicate coil, during the beastmod flashing bootloop the phone got extremely hot so the antenna coil should be damaged/grounded.
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Thanks for the info. I have just got the phone back to stock. Time to call Verizon to get a replacement!
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It sucks because I will most likely get a updated replacement
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Verizon sent me updated replacement and new sim card but I did a factory reset with the new sim card and my old phone is up and running. They told me it must of been just a bad SIM so I could just send back the new phone
The tec told me there is going to be a new update in 2 week but wouldn't say if it was sense 5
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I doubt there will be an update in 2 weeks most of those reps don't have a clue what they are talking about. I called one time because my data was gone and the rep had the same phone and he said "oh my data hasn't been working eaither" he walked me through steps I had already gone through and fixed his issue but then proceeded to tell my my modem was dead. Well I told him it wasn't o got transfered to a higher tier and they fixes it. But we will just have to see I guess. Hopefully that's the case that we get one and get sense 5 that would be nice for those of us who are locked down.
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Huge problem!! [Solved]

So the past two days I have used my old galaxy nexus to play around with aosp again. Yesterday I put my SIM back into my DNA and I can't get 4g. I have installed different kernels, wiped EVERYTHING, refitted the SIM 1000 times and still nothing. Guess what? 4g works fine on the nexus. Also, when using an app that allows me to access the phone info screen, lte only option gives me 4g with no hiccups. But when I change back to anything else I can't get 4g.
New SIM?
I saw an old thread about it but not many answers.
EDIT: new SIM fixed it.
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Thanks for sharing. I literally just did the same thing. I guess I'll be going to get a new sim today.
Will this happen every time I use my nexus?
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Edit- new SIM fixed it for me too.
Could either one of you guys tell me if phone calls caused com.android.phone to force close when making a call or when an incoming call pings the device.
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CharliesTheMan said:
Could either one of you guys tell me if phone calls caused com.android.phone to force close when making a call or when an incoming call pings the device.
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On which device? And before or after new SIM? I never had it on my nexus although I recall having it on my DNA but only on sense 5 and I don't think it happened during my "Coruppted SIM" moment.
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Cannot get LTE at all!

In locations I know for a fact have LTE. First thing I tried was ##72786#. I got excited when during the hands free activation of had a LTE signal for the first time. However, after the phone automatically reset it went back to LTE.
I have no idea what is going on here. This is my third Note 3. I'm on stock rooted MI5 firmware.
##DATA# can't be accessed because I don't have MSL but even if I did I wouldn't know WTF to do.
Anyone have advice?
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998523
I had this problem with my GS3 and was tired of calling them and them telling me that there was an LTE outage in my area OVER and OVER again. So I decided to take it into a sprint store and hold it next to the demonstration models and asked them why their LTE worked but mine clearly didn't work and that got their attention to exchange it out after they tried fixing it for 45 minutes.
SantinoInc said:
In locations I know for a fact have LTE. First thing I tried was ##72786#. I got excited when during the hands free activation of had a LTE signal for the first time. However, after the phone automatically reset it went back to LTE.
I have no idea what is going on here. This is my third Note 3. I'm on stock rooted MI5 firmware.
##DATA# can't be accessed because I don't have MSL but even if I did I wouldn't know WTF to do.
Anyone have advice?
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Forgive me if I'm off, I was slightly confused by your post and I'm delirious from lack of sleep...
1. Try toggling airplane mode, this usually helps me reconnect to LTE.
2. Update your PRL and Profile.
Every Sprint PRL. (includes everything you need to know about PRLs)
3. Install LTE Discovery on the Google Play Store.
Good luck.
Kompster said:
Forgive me if I'm off, I was slightly confused by your post and I'm delirious from lack of sleep...
1. Try toggling airplane mode, this usually helps me reconnect to LTE.
2. Update your PRL and Profile.
Every Sprint PRL. (includes everything you need to know about PRLs)
3. Install LTE Discovery on the Google Play Store.
Good luck.
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Thanks for the advice but none of those things worked
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SantinoInc said:
Thanks for the advice but none of those things worked
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You experienced this with all 3 devices?
Did you have issues right out of the box?
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The first black phone from Best Buy worked flawlessly. The two white phones from Target had this issue.
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SantinoInc said:
The first black phone from Best Buy worked flawlessly. The two white phones from Target had this issue.
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Then it is safe to say it is a hardware issue, return and try again.
I was on the phone with Sprint Tech support for almost a full 45 minutes. The preliminary determination was that my SIM card # did not match up with what Sprint was showing on their computers. Unfortunately I'm not near an LTE area so I don't know if it worked or not.
I will post my findings tomorrow for those who have any interest.
SantinoInc said:
I was on the phone with Sprint Tech support for almost a full 45 minutes. The preliminary determination was that my SIM card # did not match up with what Sprint was showing on their computers. Unfortunately I'm not near an LTE area so I don't know if it worked or not.
I will post my findings tomorrow for those who have any interest.
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Good luck man!
My 45 minute call to Sprint paid off. Apparently my SIM card # did not match what Sprint had in their system. LTE seems to be working now. Hope this info helps someone
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SantinoInc said:
My 45 minute call to Sprint paid off. Apparently my SIM card # did not match what Sprint had in their system. LTE seems to be working now. Hope this info helps someone
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That is good info. Maybe this thread should be a sticky. What would be nice is a way for users to verify their SIM card #s online.
Question - Is the SIM card just for 4GLTE? I did see one in my Note 3 but my past CDMA/Wimax Sprint phones didn't require a SIM card. I thought only GSM phones required a SIM card.
I bought a Note-3 off of swappa.com, didn't come with SIM card.......so finally figured out that was the reason why I'm not getting 4GLTE.
Picked up a SIM card from Sprint, all is good.........I now have 4GLTE.

Sd card or phone issue

I recently had trouble today with my gn3 randomly rebooting then it would get stuck on sprint yellow screen never booting fully to os I tried restart couple time before having to do a hard reset then after doing hard reset it said something about an program has encountered malicious or tripped something when I went into about device it said custom I have not rooted my note 3 yet waiting for more bugs to be squashed also the camera would literally make the phone stop responding which lead me to believe it's an sd card issue has anyone else experienced this or know what happened at least thanks in advance?
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If it's brand new and you're able to, I would just do an exchange.
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I would but it's sprint and think it's been over 30 days I don't have the repair plan for ig
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Try this...
http://forum.xda-developers.com/showthread.php?p=47983560
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When I first got my phone
When I first got the note 3 I switched the SD card from my note 2 into it. When I boot the phone up it would try to install the sprint apps and then reboot. It would consistently do so. I almost had to return my phone until I figured out that I had to wipe the card. When I did so the phone started to work. Sprint tech support couldn't figure it out they told me to just exchange the phone since I just got it.
tokencollecter said:
When I first got the note 3 I switched the SD card from my note 2 into it. When I boot the phone up it would try to install the sprint apps and then reboot. It would consistently do so. I almost had to return my phone until I figured out that I had to wipe the card. When I did so the phone started to work. Sprint tech support couldn't figure it out they told me to just exchange the phone since I just got it.
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:good: Same here.

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