Updated "Please help: VZW S4 not charging..." (The refurb/replacement is busted)
First of all, big thanks to this whole community and the wealth of info that led me through my first time rooting and flashing ROMs. But now on to the sour part (search didn't bring up anything useful to my situation).
Short history of phone in case it helps:
I've been rooted since June (rooted on MDK). I've been on the CM 10.1 and then 10.2 nightlies ever since. I've followed all directions, and am glad to say that I had a great experience (a few hiccups from dirty flashing a few times, but nothing that couldn't get sorted). Last ROM I was on was CM 10.2 nightly from 2013-10-11.
Anyway, last night my battery gets low, but I didn't charge it right away. It got down to about 8%, and then I try to charge, but the battery icon doesn't indicate charging. Indeed after a few minutes fiddling, the % drops to 7%. Trying to charge it while powered off caused the phone to vibrate once every 5-10 seconds or so, but no LED or on-screen indication it's charging. I tried my wife's S4 charger and cable. Same result, not charging. I restored to a previous CM nightly backup I had from September. Same result, still not charging. I restored to my rooted stock ROM backup made right after I first rooted in June. Same result, not charging. Charging from the wall or PC doesn't make a difference. I ended swapping batts with my wife, using her stock never-been-rooted S4 to charge my batt, which worked just fine.
The USB port on my phone does work since I could see the device in Odin. Tried reflashing the stock kernel. Still not charging. I spent the rest of last night restoring to out-of-the-box stock. Now I'm back to a completely stock, unrooted S4 (still on MDK kernel, haven't accepted update to ME7), and it still won't charge. No notices or anything that the charger is connected. Except this morning, for no reason discernible to me, I now get the following warning message when I connect my or my wife's charger:
"The connected charger is incompatible with this phone. To prevent damage to your phone, charging has been stopped. To continue charging, use the original charger and cable that were provided with this phone."
Thoughts, please? And thanks in advance to you all.
Update 1 at 2013-10-13T17:30EDT
So I did some more digging and came across what looks like a similar problem (that's what I get for not using Google for search anymore). Sorry, can't post links yet.
forums.androidcentral.com/rogers-samsung-galaxy-s4/297925-samsung-galaxy-s4-not-charging-grey-battery.html
The biggest difference is that I don't get the grey battery symbol when plugged in while powered off, just the cyclic vibrating. And mine doesn't charge at a reduced rate at all (I lost 7% battery in 45 minutes while plugged in and powered off due to all the vibrating).
Further, my "incompatible charger" warning has ceased. I'm just back to the phone not recognizing a charger is plugged in at all. Phone still talks to my PC just fine though.
Is it likely I need to replace the USB charging port flex cable as suggested in the Android Central post? Thanks for anyone reading and pondering.
Did you try to flash back to stock?
kheltek said:
Did you try to flash back to stock?
Click to expand...
Click to collapse
Yes. I flashed via Odin back to unrooted stock (MDK kernel) and stock recovery, which is the phone's current config. I haven't yet done the ME7 update, but it auto-downloaded today, just haven't installed it.
How long have you had the phone? My suggestion would be to make another backup and put it on your computer. Then restore back to full stock, no root or anything. Take it to Verizon / Best Buy and tell them it's not charging. Hopefully it's not water damaged.
Sent from my SCH-I545 using XDA Premium 4 mobile app
Quentin.Sheley said:
How long have you had the phone? My suggestion would be to make another backup and put it on your computer. Then restore back to full stock, no root or anything. Take it to Verizon / Best Buy and tell them it's not charging. Hopefully it's not water damaged.
Sent from my SCH-I545 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
I've had the phone since the end of May (so I've owned it 4.5 months). Since I've already restored to full stock, I'm thinking tomorrow I'll take it to a VZW store near me to see what they say. Is Samsung's manufacturer warranty handled through VZW? Or do I deal with Samsung directly? Note, I have no extra insurance/warranty on the phone.
That should be manufacture warranty and you normally have1 year from purchase. Good luck and again just ensure you completely wipe it off all root and custom Roms. They'll try to blame it on that.
Sent from my SCH-I545 using XDA Premium 4 mobile app
Back to VZW to replace the replacement phone
Update:
I went to my local VZW store on Monday and they tried cleaning the USB port. No luck, so they shipped me a refurb since this is still under the 1 year hardware warranty. I paid the extra for overnight shipping. My refurb phone arrived yesterday. I moved over my sim, micro SD, and battery from the old phone to the refurb/replacement phone, and plugged in the wall charger. BOOM, battery starts charging no problem :victory:. I spent last night getting my phone all set up. I also checked and this phone has the ME7 update so no more CM or any other ROM for now :crying:.
But otherwise, everything looked good with the replacement device...until this morning. I had the phone powered off all night, tried turning it on this morning and it won't turn on. Won't boot normally, won't boot into recovery, won't boot into download. Tried a battery pull...no luck. The phone had like 95% battery when I shut it off last night. Now, when I plug in the wall charger, the phone buzzes once, the grey battery icon with the circle shows up for 10-15 seconds, then the screen goes blank, then that sequence repeats.
Back to VZW today to get the replacement phone replaced .
dang...you have some bad luck. I had some similar issues and the phone seemed to fix itself?? Did not want to lose custom recovery, so actualy ordered an external charger and two batteries and of course the day the batteries came, the phone started charging normally again. Anyways...good luck...hopefully the new device wont have the newest update (which i dont think it's ota yet...just over wire). Dont let the store update anything at all or you may not even be able to root!
Related
Hi,
I hope I am on the right thread.
This issue started one week ago. I have a 4.1.83 (no root, no G-blur or any specific customization beside the ) just the stock Atrix phone.
When my phone is turned off, if I try to plug it into the wall with the moto charger the red Motorola logo came on, then disappear then came back on and keep doing that (on and off) - infinite rebooting loop. Before, the battery charge status would come on and the phone would charge fine.
Now it just does this unlimited reboot on the red M logo.
If i turn on the phone without the cable, the phone turns on fine and i can charge it with the wall charger after the phone is booted. But not when the phone is turned off.
Do you have any ideas on what is going on and how to fix it?
Thanks for your help.
Hmm... Is the charger the one specifically designed for your Atrix and you're sure you haven't done any tweaking to the phone?
Absolutely certain. Am using the original Charger and did not try to do anything special with the phone...I did not touch any system file nor tried to tweak anything.
Phone is 'stock' beside few apps I installed several weeks before the problem starts to occur.
darrycowl said:
Absolutely certain. Am using the original Charger and did not try to do anything special with the phone...I did not touch any system file nor tried to tweak anything.
Phone is 'stock' beside few apps I installed several weeks before the problem starts to occur.
Click to expand...
Click to collapse
If you had rooted, etc. I would say flash sbf and start over, but since you are stock, I would return it for a warranty replacement.
Can I do that even if I have owned it for 3 months?
Thanks!
I have the same exact problem but I have my mobile flashed, plus bought mine from eBay. Should it be a software issue?
darrycowl said:
Can I do that even if I have owned it for 3 months?
Thanks!
Click to expand...
Click to collapse
You have one year warranty through Motorola. See warranty section in the following:
http://www.motorola.com/staticfiles/Support/US-EN/Mobile%20Phones/ATRIX_4G/US-EN/Documents/StaticFiles/ATRIX_LG_68014203002A.pdf
If the phone is defective, you are covered. If it's accidental damage, you would have to use your phone insurance through your carrier.
Can't be accidental...Phone is working perfectly beside the charging issue and so far.
Only issue is it takes 1 full day to charge it from 10% to 100%
Last night I plugged my phone at 9pm (60%). It took 8 hours to have it fully charged...
Thanks for your reply, I guess I 'll check with ATT first :'( and Motorola then....
Did you already try charging with the phone off through USB on your desktop or laptop? Maybe the wall charger is defective.
Do a backup and perform a factory restore to see if it fixes it before shipping it out for warranty.
Goodluck!
darrycowl said:
Can't be accidental...Phone is working perfectly beside the charging issue and so far.
Only issue is it takes 1 full day to charge it from 10% to 100%
Last night I plugged my phone at 9pm (60%). It took 8 hours to have it fully charged...
Thanks for your reply, I guess I 'll check with ATT first :'( and Motorola then....
Click to expand...
Click to collapse
your battery and or phone is straight up defective, or something is wrong, needs to be replaced. no way should it take that long to charge. something go out of wack, and it sounds like faulty battery is failing, hence why it wont charge turned off AND takes forever to charge up when turned on.
Ok. Had GS2 5 months, been no bother , had several different roms and last rom was Criseklo v38. Plugged phone into charger and nothing happened
Tried several chargers nothing. Waited about 40 secs with charger in and suddenly the phone tells me its charging... odd but ok. left phone to charge well left it half an hour unplugged charger it read 92% but upon unplugging charger the phone read it was still charging After about half a minute it no longer read it was charging. Ok . Leave phone to charge to full when it tells me, i unplug charger it reads 100% and stays at 100% and flicks between its charging and its not and percentage doesnt drop from 100% until i reboot and it drops to about 96% or so. Battery now loses about 50% overnight and i cannot gauge what state my battery really is at. Wiped phone, formatted new rom, same issue. different rom same issue. I assume from this its not software problem. Is it i need a new battery or does it sound like phones gone **** up. BTW i plug usb to pc and it instantly loads up my sd cards as normal so the usb port seems unaffected. Im not sure what to do
Check what kernel was installed with your last ROM.Sometimes kernels that are use for OC/UV can cause wierd things like this.You may have a corrupt one and if so may need to flash it again.Flash a CF-Root kernel and see what happens.If that doesnt change the problem then we will have to look somewhere else,but its a start.
I acquired a new ext battery but phone still has same issue. I've cleaned kernels in cwm and flashed others but the problem still persists.
I don't know what else to try.
Sent from my HTC Desire using XDA App
Had the exact same issue on my SGS2. This is not a software or battery problem. I took it to my local samsung service center and they replaced the port where we connect the charger and it started working fine after that.
Mine was under warranty and i was not charged for anything. So everything's back to normal.
vikranthreddy said:
Had the exact same issue on my SGS2. This is not a software or battery problem. I took it to my local samsung service center and they replaced the port where we connect the charger and it started working fine after that.
Mine was under warranty and i was not charged for anything. So everything's back to normal.
Click to expand...
Click to collapse
Did you return your sgs2 to default or was it rooted when when you returned it to a Samsung service center. I think its what ill have to do is return it under warentee.
Sent from my HTC Desire using XDA App
Wow sounds like the exact same problem I had just a few days ago. I think my problem was down to moisture caused by using my phone while out in the snow. I bought a new board on ebay for £7 and that fixed the problem but obviously involved removing the casing and a few screws and plugs to fit.
Well i rooted the phone and was running a deodexed rom with siyah kernel. but before taking it to the service center, i flashed a stock rom and kernel and did the binary counter reset with a jig.
Even then they found out that the phone was rooted before, though i pretended i dint do anything and they couldn't justify it. So i guess the warranty was still valid.
this is my second rezound. On the first one when the battery died it could no longer charge. i tried all chargers with zero luck. i was running stock with 1.02.605.6 with root and CWM. I exchenaged it and ran clean rom 4.1 w Amon Ra 3.15. I am now having the same problem. i bought another battery so i could atleast turn it on. what could this be?
PLS HELP
You are trying the AC charger that comes with the phone?
Via Rezound using XDA Premium
yes i have tried everything including the adapter that came with the phone.
Try a car charger, could be the amperage o draw.
i bought another battery and called verizon. They are sending me a new phone. for the return i need to get this thing back to stock from clean rom 4.1. if i re lock the bootloader and run GB RU. would i be good? will that take the boot loader back? radios?
It will still show it had once been unlocked, there is a thing on htcdev about it. You may get by or you may incur the charge back it depends on how close they (VZW employees) look at it after it scans in at the VZW warehouse, once it gets back to HTC too late to charge you back, but that is the first thing our friends at HTC look for.
Really strange battery experience last night. I've never had any problems with my phone.
Last night, I put my phone on the dock (EZO) around 1am. it had about 30% charge at the time... I saw the charge light on....
This morning, I looked expected to see green and saw no light at all. When I picked up the phone, it was cold... Turning the phone one didn't work.
Plugging the std charger it came with did nothing. No charge light at all.
I put my extended battery in, and the phone came up just fine. I then put the dead std battery into the back charger of the dock and left it for a couple hours as I got ready for work.
When I got to work, I put it into the phone and it had close to a 60% charge. I plugged in the charger at work and the charge light came on. Right now it is plugged in and approaching 90%.
Not really sure what happened last night. but apparently, when the bat loses all power, charging it via the phone may not work for some reason.
Paulb787 said:
i bought another battery and called verizon. They are sending me a new phone. for the return i need to get this thing back to stock from clean rom 4.1. if i re lock the bootloader and run GB RU. would i be good? will that take the boot loader back? radios?
Click to expand...
Click to collapse
NO, that would not work because your hboot is higher and the ruu will see that and fail.
I'm going to try to be as specific as possible.
I had been flashing pretty much every third release of cm9 until the AOKP port came out a month or so ago. I was running the first aokp release until wednesday, at which point I switched over to the newest version. For each of the different ICS releases, I wiped, installed, rebooted, wiped cache, installed, gapps, rebooted, and never had any problems.
On the most recent install, everything was running smoothly and didn't have any problems. Last night, I put my phone on silent for a movie at about 8p. At about 11, I noticed my phone was dead while at a friend's house, so I plugged my phone in and walked away. I picked my phone up after I left, went home, and plugged it in again. I got the moto bootup, then it went to the battery splash, which showed 5%, and it immediately jumped to 100%. I rebooted, and it sits on the motorola screen. If I unplug it, it immediately dies; plugging it back in without hitting the power button takes me back to the battery splash, 5%-100% (the led changes colors as well).
So, I still have the rom and things on my sd card, so I reflashed, but it's doing the same thing. If i hit power, it gets to the moto screen, then black screen, then reboots. I'm using joker's recovery. If I plug the phone into my computer, I get a white LED, and no power, no found new device notice on windows, and nothing in device manager.
I'm sort of at a loss at this point. I think I could possibly use the microsd->sd adapter and put another rom on my phone's sd card, but that's about the only way I'll be able to transfer files.
tl;dr
1) Phone (running ics aokp, joker's cwm) died last night, will no longer charge
2) battery splash goes from 5%-100%, but the battery is actually dead
3) Can get into recovery, but the rom i flashed hasn't been bootable
If you guys have any ideas, I'd love to hear them. I think I'm going to try to throw a different rom onto the sd card, but I'm not sure why it would, or could affect the battery charging pre-boot.
Get a Spare battery from your friend and flash SBF.
Give a shot.
bondarun said:
Get a Spare battery from your friend and flash SBF.
Give a shot.
Click to expand...
Click to collapse
Yeah, I'm waiting until the sprint store opens so I can grab a charger.
Update: My sprint store no longer sells the photon, nor do they have a battery/external charger. I called sprint, and they're sending me a new phone. I'm just going to use the new battery to (hopefully) use rd and flash the sbf, then keep the new one.
Alright, so hopefully this will help if anyone has the same issue:
I borrowed a friend's battery and was able to flash the stock sbf onto my phone, relocking it. Even after that, I'm still not able to charge my battery; it still jumps from 5%-100% with zero charge.
When I called sprint, I just told them that the battery wouldn't charge, and I wasn't able to boot. They had me go into recovery (which at that point was still cwm for me, but I pretended to follow along with their steps) and factory reset. When I told them it still wasn't working, he put me on hold to talk to his supervisor, then said he was going to send me a replacement. I think I might have lucked out a bit, since I'm not within 100 miles of a repair center.
So I wasn't able to fix my phone, but at least when I send it back to sprint, it will be locked. I guess the fact that I'm getting a new phone is a bonus.
I had kind of the same issue, but being that my phone is out of warrant, am out of luck. Now I have to use an external charger or hope to be by a computer before my battery completely drains out :-(. I can still charge if I plug it into a USB port on a computer.
Has anyone figured this problem out I have the same problem just this morning.... I'm not anywhere near uss store ... I have tried 2 batteries and both do the same
OK so I went and got a dock for the batteries and after letting them charge and die again they seem to charge fine in the phone now.. very weird
Sent from my MB855 using xda premium
Hey guys,
So I've had my DNA for almost 1 1/2 years, and just recently decided to root and flash CM 11 and CWM recovery onto it. Now, everything went fine, except a month later, I was listing to music on Pandora, and my phone crashed (it has a few times before since it wasn't a stable release, but always boots back up in like 5 mins), but this time it never booted back up. I let it sit in the charger over night, but got nothing, not even an orange light. So I decided that, since it was broken anyways, to go ahead and take the entire phone apart and reassemble it. And after the second time, it turned back on (by plugging it into my computer at the same time of holing down the power button). But an hour later, the battery died, and I couldn't get to the charger in time, so it shut off. Now, I've tried everything that I have before, and also took it to a repair shop, but never got any life out of it again. Does anyone have any ideas about whats wrong? Is it fixable? I've also herd of a type of USB jig for Samsung phones that can put an unresponsive phone into 'download mode', is there some kind of equivalent of that for the DNA? Any help is appreciated!
Thanks!
Cman1468 said:
Hey guys,
So I've had my DNA for almost 1 1/2 years, and just recently decided to root and flash CM 11 and CWM recovery onto it. Now, everything went fine, except a month later, I was listing to music on Pandora, and my phone crashed (it has a few times before since it wasn't a stable release, but always boots back up in like 5 mins), but this time it never booted back up. I let it sit in the charger over night, but got nothing, not even an orange light. So I decided that, since it was broken anyways, to go ahead and take the entire phone apart and reassemble it. And after the second time, it turned back on (by plugging it into my computer at the same time of holing down the power button). But an hour later, the battery died, and I couldn't get to the charger in time, so it shut off. Now, I've tried everything that I have before, and also took it to a repair shop, but never got any life out of it again. Does anyone have any ideas about whats wrong? Is it fixable? I've also herd of a type of USB jig for Samsung phones that can put an unresponsive phone into 'download mode', is there some kind of equivalent of that for the DNA? Any help is appreciated!
Thanks!
Click to expand...
Click to collapse
It's your recovery. Try the most recent twrp instead. I've had this issue with my rezound and DNA and it's scary for sure. If you find a way to power on your device immediately change recoveries. Some are touchy on charging a dead phone.
iHateWebOS said:
It's your recovery. Try the most recent twrp instead. I've had this issue with my rezound and DNA and it's scary for sure. If you find a way to power on your device immediately change recoveries. Some are touchy on charging a dead phone.
Click to expand...
Click to collapse
Would maybe trying to charge the battery outside of the phone work? If so, how would I go about that? A friend of mine has a Lipo charger for RC cars, could I make some kind of jig to charge the DNA's battery with that?
EDIT: Found out he has a supper high end lipo charger that is programmable, so could I charge it with that if I can get the battery hooked up right?
Cman1468 said:
Would maybe trying to charge the battery outside of the phone work? If so, how would I go about that? A friend of mine has a Lipo charger for RC cars, could I make some kind of jig to charge the DNA's battery with that?
EDIT: Found out he has a supper high end lipo charger that is programmable, so could I charge it with that if I can get the battery hooked up right?
Click to expand...
Click to collapse
You could to irreversible damage to the battery if you do the settings wrong, or hook it up incorrectly. You can get a replacement battery online for pretty cheap. I suggest that than possibly having a small explosion from charging a battery in a way not suggested. After you get the phone back on, immediately fastboot flash a different recovery as @iHateWebOS said.
New batteries come half charged (40-60%) out of the box as that is the suggested storage capacity for batteries to ensure long shelf life.
Sent from my HTC6500LVWBLU using XDA Free mobile app
Okay, just ordered a new battery, should be here between the 10th and the 20th. Hopefully this works
HOLY ****, IT WORKED!!!!!! My DNA booted!!! Thanks so much guys!!!! Which recovery would you guys recommend?
EDIT: So I flashed on twrp, and it won't charge with the original battery in it, so does that mean if the new battery dies, my phone won't boot again? If so, which recovery should I flash to prevent that?
Okay, update. So I tried updating my DNA to the latest snapshot of Cyanogen mod (was at m6, going to m11), and the recovery failed, so now I'm soft-bricked... I'm trying to flash on the old m6 snapshot I have on it, but it keeps failing. Also, the recovery won' t support external storage, so I can't flash on m11 from my flash drive... What should I do?
EDIT: Okay, just found out that I was running the 2.4 beta of twrp, so I'm trying the latest 2.8.0.2, Ima see if that does anything
EDIT: YAY, flashing the latest recovery worked!! so now everything is working properly, except the digitizer, since I ripped the ribbon cable a little, but I already ordered a new one
Okay, so I accidentally let the battery drain, and now I'm at square 1 again. Does anyone have the pin-out schematics for the battery on the DNA so I can make a jig to charge it?
Thanks!