So here's my issue. I'm sure this is on here somewhere but I can't find it. I've seen threads somewhat like my issue but not quite the same. My Prime will only work when it's plugged in. When it's plugged in I have the battery icon showing an exclamation point with 0 percent charge. It does not show it is charging. When checking in status of the battery it says 0 percent. STATUS UNKNOWN. I've tried restarting multiple times. I can't so a cold restart with the power and volume buttons, presumably due to the dead battery. The restart button does not fix it. I've tried multiple chargers. I'm out of ideas.
My warranty was up a couple months ago. I contacted ASUS who stated I would have to pay 88 dollars if it needed a battery replacement, not counting the shipping. I tried telling them I had to return two transformers for charging problems, not primes. My wife's ASUS laptop also has a dead battery. I told them I was going to build a new PC with ASUS parts (wanted the Maximize VI board and 780 video card) but told them there was no way with this kind of service and record. They blew me off and said I'd still have to pay.
So no more ASUS for me, which sucks. What I need to know is this: is there a fix for this Prime? I'd hope its a software issue. I love my Prime and would rather not use it as a paperweight. Anybody got anything?
BUMP
Also, I did a factory reset and it read 100 percent. Couple hours later it again read 0 percent and stated battery status unknown. So I tried using it with it unplugged, and it worked fine, even with it's supposed zero percent charge. Would rooting it and putting a MOD on fix this, I wonder?
rodfranklin0311 said:
So here's my issue. I'm sure this is on here somewhere but I can't find it. I've seen threads somewhat like my issue but not quite the same. My Prime will only work when it's plugged in. When it's plugged in I have the battery icon showing an exclamation point with 0 percent charge. It does not show it is charging. When checking in status of the battery it says 0 percent. STATUS UNKNOWN. I've tried restarting multiple times. I can't so a cold restart with the power and volume buttons, presumably due to the dead battery. The restart button does not fix it. I've tried multiple chargers. I'm out of ideas.
My warranty was up a couple months ago. I contacted ASUS who stated I would have to pay 88 dollars if it needed a battery replacement, not counting the shipping. I tried telling them I had to return two transformers for charging problems, not primes. My wife's ASUS laptop also has a dead battery. I told them I was going to build a new PC with ASUS parts (wanted the Maximize VI board and 780 video card) but told them there was no way with this kind of service and record. They blew me off and said I'd still have to pay.
So no more ASUS for me, which sucks. What I need to know is this: is there a fix for this Prime? I'd hope its a software issue. I love my Prime and would rather not use it as a paperweight. Anybody got anything?
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Related
So here's the dilemma...
Two days ago, my TF Prime stopped charging via the wall charger directly to the tablet. It recognizes that it's been plugged in however, is not showing the lightning bolt charging.
This is where it get's confusing to me. The exact same wall charger works fine on the dock and charges it successfully and to the same, the dock charges the tablet.
Anyone experiencing this or have any suggestions?
WingsAA said:
So here's the dilemma...
Two days ago, my TF Prime stopped charging via the wall charger directly to the tablet. It recognizes that it's been plugged in however, is not showing the lightning bolt charging.
This is where it get's confusing to me. The exact same wall charger works fine on the dock and charges it successfully and to the same, the dock charges the tablet.
Anyone experiencing this or have any suggestions?
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I am having a similar situation myself that I am trying to track down an answer to. My tablet will charge to 100% but does not recognise that it is plugged it. I do not get the "Charging" conformation anymore or even the charging indicator on the battery in the lower right by the clock. My prime is rooted though and I am wondering if it may be a kernel glitch or something to that nature. Odd thing is it was working fine all day then when I plugged it in like any other day this started to happen. I don't even get the conformation DING.
Lostsorrow said:
I am having a similar situation myself that I am trying to track down an answer to. My tablet will charge to 100% but does not recognise that it is plugged it. I do not get the "Charging" conformation anymore or even the charging indicator on the battery in the lower right by the clock. My prime is rooted though and I am wondering if it may be a kernel glitch or something to that nature. Odd thing is it was working fine all day then when I plugged it in like any other day this started to happen. I don't even get the conformation DING.
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Mine started doing the exact same finally after it started popping up the most annoying battery icon in the middle of the screen making the tablet miserable to use. This was only exaserbated by charging through the dock/keyboard which served to double the size of this same itermittent icon. I'd called Asus support to ask why it was doing this, and as they had no idea they thought it was possibly a hardware failure and recommended sending it in for examination and repair. I am now inclined to agree.
Of course this was only after I'd tried everything else including returning to factory settings, wiping out all apps and data. Soon as I rebooted from clean the icon popped back up proving it was not another application interfering. Only a few weeks later the tablet stopped charging completely except through the dock/keyboard. Before that I'd read on these forums that the OEM charger was faulty and should be replaced, so I bought another with no change. In short, it's not the charger, it's not software, it's a defect in the tablet itself. I purchased a Transformer replacement and am returning the defective tablet being as I've invested in both tablet and dock, but this time purchased a Square Trade 2 year warranty to go with it so repairs will be easier and speedy. I also called Asus back an let them know it is in fact a defect, not an isolated incident, and they should own the issue when customers call. I hope others with this problem will do the same so Asus does not think it's only my tablet and others won't suffer an unsure response. If you can send it in for repairs do so, if you can get a replacement, even better, but I personally took the added precaution of extending the warranty with additional coverage since this happened, something I normally am disinclined to do! Best of luck getting yours fixed, am sorry you got one of the lemons too.
Hello,
I tried searching for this issue but came up with nothing. I have an issue with my new TF201 where the battery shows 0% several times a day even though there is still power. As a result, it tells me to "Connect to charger". I know there is power because I continue using the prime without charging and eventually, the battery usage shows the correct charge at 85% or something. The issue repeats throughout the day.
I am pretty sure this is a software bug but I cannot find a dedicated thread to this issue. Is this a known issue? If so, can you forward me to the official thread to it?
Thanks.
MaverickHHH said:
Hello,
I tried searching for this issue but came up with nothing. I have an issue with my new TF201 where the battery shows 0% several times a day even though there is still power. As a result, it tells me to "Connect to charger". I know there is power because I continue using the prime without charging and eventually, the battery usage shows the correct charge at 85% or something. The issue repeats throughout the day.
I am pretty sure this is a software bug but I cannot find a dedicated thread to this issue. Is this a known issue? If so, can you forward me to the official thread to it?
Thanks.
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I actually had the same exact problem. I feel like it has something to do with the battery sensor or something. Anyways, mine eventually stay at 0% and I could no longer charge the device or do firmware updates. Anyways, I have sent my to ASUS for repairs and hopefully all will be dandy afterwards. Good luck with yours.
I got this on my evo 3d after installing a superalpha ics rom and a superalpha kernel. I think its software.
Sent from my tablet thing with XDA Premium.
I hate to bump this thread, but did you resolve this OP? My Prime started doing it too. Rebooting, powering off for a few hours, even leaving it with the screen on till it completely drains itself didn't help.
Everything says battery status is unknown, when I have the keyboard dock connected it usually will show the percentage remaining on that, but it seems to occasionally just jump to a lower percentage throughout the day, rather than slowly sink as it tops off the main battery.
I hope it isn't hardware, my Prime has been great otherwise, I'd hate to have to send it in.
I can't embed the pics due to my low post count, but I attached two screen shots. Any ideas? I'm not rooted, running update 21.
Just an update, I accidentally dropped my tablet last night as it slid off my motorcycle seat while I was putting my helmet on, when I picked it up the battery gauge started working again.
And to repeat an age old saying, if it ain't broken don't fix it
Sent from my GT-S5830 using XDA
I don't mean to bump the thread, I just wanted to post an update in case anyone with a similar issue finds this thread. After my last post, my Prime worked fine for a few weeks, it would randomly switch between the battery gauge working and not working, then one day the tablet died like it was out of juice. I'm not sure what happened, but the only way the tablet would still work was if I plugged it into the wall power outlet, and the moment it was unplugged it would die. I couldn't even use my keyboard dock, as it would start booting, then right before it finishes booting it would shut off like it stops accepting power from the dock for a moment.
I ended up contacting Asus, they issued me an RMA, and about 2 weeks later (most of that shipping back and forth), I had received my Prime, but repaired good as new. The paperwork was vague, so I don't know the actual cause of the issue or what was repaired, but it has been flawless since I got it back. I personally suspect the connector for the battery came loose, and based on how rough I was that day would determine how seated the connector was, until it came totally out.
Ok, so I've crawled everywhere for the last few days to try and see if anybody else has had this issue, but alas, nobody has.
So my device was purchased in Nov 2013, out of warrany. No luck there with a replacement.
Last week I was watching a show, low battery, it powered down. No biggie, just plug it in and let it charge. But it refused to do anything at all, even after charging for 24 hours. No power, no screen, nothing. Held the power button. Nothing. No noise, no lights, nothing.
Contacted Tech Support and they sent me one of their 9w chargers and said to try that. Got it, plugged it in overnight, again, nothing. Held the power button for 40 seconds, nothing. Tried it while plugged in, nothing.
Contacted Tech Support again and they said nothing they can do other than offer me $20 off a new device. No thanks.
I plugged the unit into my desktop and it blooped that a new device was connected, and in the device manager I have the "QHSUSB_BULK" device. This is a totally stock, nothing new, not even developer options enabled (when it had power)
Is there anything to be done with the device at this point?
Again, no power, no screen, no lights, nothing.
Unresponsive.
Help?
w34513 said:
...
Is there anything to be done with the device at this point?
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Probably not, sorry.
There is a reason why Android in general pops up request about battery charging 2 times before it shutdown itself. One is about ideal state for charging modern Li-ion battery , which is around 10 - 15 % its capacity, second is about a minimal safe level for Li-ion battery, which is cca 5%, and under this (believe or not) some bad things can happen, including internal storage media corruption while writing something and not enough juice left in the process of shutdown for finishing it...
I don't know for real what happened in your case, but I have seen this type of posts about android shutdown because of no juice left in battery and after charging device was dead in other forums for some other devices...
My first tablet was Asus Transformer tf101, which had extra battery in the keyboard, and manual clearly stated, that its capacity must not drop under 3%, otherwise it can't be recharged properly and must be replaced...
So IMO people risks every time when they ignore this request for charging battery, and I must admit I too let my Apollo shutdown 2 times in last 2 weeks because I was too lazy to connect it to charger... but after this post I will definitely rethink next time...
w34513 said:
Ok, so I've crawled everywhere for the last few days to try and see if anybody else has had this issue, but alas, nobody has.
So my device was purchased in Nov 2013, out of warrany. No luck there with a replacement.
Last week I was watching a show, low battery, it powered down. No biggie, just plug it in and let it charge. But it refused to do anything at all, even after charging for 24 hours. No power, no screen, nothing. Held the power button. Nothing. No noise, no lights, nothing.
Contacted Tech Support and they sent me one of their 9w chargers and said to try that. Got it, plugged it in overnight, again, nothing. Held the power button for 40 seconds, nothing. Tried it while plugged in, nothing.
Contacted Tech Support again and they said nothing they can do other than offer me $20 off a new device. No thanks.
I plugged the unit into my desktop and it blooped that a new device was connected, and in the device manager I have the "QHSUSB_BULK" device. This is a totally stock, nothing new, not even developer options enabled (when it had power)
Is there anything to be done with the device at this point?
Again, no power, no screen, no lights, nothing.
Unresponsive.
Help?
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Click to collapse
Sounds like you have done your homework. Unfortunately, gut tells me you have a defective hw component. Could be the battery, regulator or some other power circuit. If you have a USB3 port (and cable) try plugging into that for awhile. It might just put enough charge on the battery to permit some type of response combined with the higher power output of a USB3 port. In my experience a USB2 port does not provide enough juice to power high draw devices with a crippled battery. It's a long shot a best but if you can get a response and diagnostics confirm it's the battery you could consider replacing that (no easy task) to recover your device.
Another option is to snag an inexpensive USB current meter (examples here and here) to see if the device is actually drawing power while on charge. If the reading is close to zero you likely have a charge circuit problem which can't be easily remedied. A bad battery would still draw some current...just wouldn't hold a charge. Note these gizmos can also be used to identify a bad cable, bad charger or combination of the two for virtually any USB device. You'd be amazed how many crappy cables are out there that severely restrict charge rates. But that's another matter ...
Sorry I couldn't provide a more optimistic response.
So maybe try replacing the battery?
ifixit says they're kinda hard to replace, but for $50 off Amazon it might be worth it vs the $150 they quoted me for a replacement tablet.
I've had a few devices shut down on me like this (I try my hardest not to, but we all fail sometimes) and I've just never run into this issue before.
Davey126 said:
Sorry I couldn't provide a more optimistic response.
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Thanks for the reply. Like I said above, I charged it with their charger, 3 of my own, my USB 3.0 port on my desktop, all with multiple cords. So no luck there. I've kind of been figured it's just EOL for this thing unfortunately and I just don't think I'm gonna bother with it at this point. USB on the desktop recognizes it, but nothing further.
Time to mount it on the wall I guess lol. Thanks for all the responses and confirming what I suspected, it helps to know that others think that my conclusion wasn't premature.
So, this was my mothers tablet and it stopped working one day. She hadn't used it in a while and it was simply under her bed. After a period of no use she pulled it out and tried to use it - didn't work at all. Plugged in = no response, etc.
Friend has same tablet, same charger, etc. Tried his charger with her tablet, nothing. No charging light, no indication of response of the tablet whatsoever.
Tried the long-time trickle charge using a lower power charge, left it charging for days on end. Still nothing.
Tried replacing the battery and the charging port/ribbon, still nothing. Left to trickle charge again and still nothing.
This was all many months ago and she has since given up and purchased a new tablet. I thought of a good use for this TF300 if I could get it working so figured I'd try to fix it. Is there anything else I need to try before I just go ahead and replace the main board? It's only like $30 on ebay so no harm done if it doesn't work.
Hello People,
I have started facing this weird problem with my Mi A3 yesterday that I only bought in June.
The problem is the phone does not charge. When connected the charger, it shows "Charging Slowly" and the battery percentage stays as it is. It has been plugged in for 8 hours now with no change in the battery percentage.
Ampere shows a charging current of 70mA while the same charger & cable on my wife's OnePlus shows 1800mA current. So it's not the charger! :crying:
I have tried a hard reset, I have tried 4 different charger & USB combinations, NOTHING WORKED.
Any help around this will be greatly appreciated!
I will be set back with 15K if I loose this phone
What about the charger in the box? Doesn't that work?
Sounds like a hardware problem to me. Try going to the customer care
Thank you for a quick response!
None of the chargers are working. I've tried stock, OnePlus Dash, Moto Turbo, Samsung, everything.
I guess, service center is the only thing that can help.
Update - Even when it is plugged in, it keeps discharging.:crying:
Sadly, service center is closed, I'm from Pune and the city is in a lockdown till tomorrow.
Update - After a lot of struggle to not to reset my phone and an extensive research, I have wiped my phone clean and viola!
The charging works, it still charges slowly, but that's not as slow it was earlier.
I remember it seeing on screen 8 days untill full charge!
Now it's 6 hours to full charge, even with a turbo charger, 15W.
I will keep digging and posting the updates here.
Thanks
Charging too slow... battery draining out fast
I am facing same issue with my mi A3 since yesterday. It is taking 8 hours for my phone to get fully charged also battery is draining out too fast. Seems like this issue arrived with July security update. Even I tried hard reset and several other chargers but issue still persists. Hope that Mi sends out bug fix soon.
Resolved!
I had to visit the service center within a month of purchase due to the above mentioned issues.
Apparently some electronic failure caused the connector to fail and stopped the phone getting charged up.
My device is under warranty and thanks to that, got the faulty parts replaced for free and within 2 hours.
Which hardware parts did they get to replace??, Also facing the same issue
Ejolomos said:
Which hardware parts did they get to replace??, Also facing the same issue
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Hey!
Sorry about the late response!!!
They changed the charging port, as my device was in warranty, they did not charge anything!!