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Hey guys, I got sucked in with the 6% cashback offer a few weeks back from Expansys, thinking that they would definitely be sending out the SGII on launch day, but at the moment they're saying that the phone 'should' arrive to them in ELEVEN days!
What a joke.
Anyone else going to cancel their Expansys order and go with Clove/Handtec?
It says 5 days here: http://www.expansys.com/samsung-i9100-galaxy-s-ii-16gb-209114/
I also got an email from expansys today that said they are shipping out the phones on tuesday (which incidentally is 5 days from now).
It does say 10 days in the order tracking tool for my order though, but that is because it's got the wrong product code in the order tracking (asked them about this in an e-mail a couple of days back).
May 2nd is also a bank holiday in the UK so that's probably why they are sending them out on the 3rd.
This is the e-mail I got:
Expansys said:
Dear Customer,
We are glad to announce that the first delivery of Samsung Galaxy S
II devices will be done next Tuesday.
Please have in mind that despite what has been first communicated,
Samsung informs that the Galaxy S II does NOT feature an NFC chip.
If further to this new information you wish to cancel or freeze your
order please contact us.
Kind Regards
Order Processing
eXpansys
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Edit:
When I look at the wording they might even mean that the first phones will be delievered on tuesday and not sent, guess we'll see by tuesday.
SBS_ said:
It says 5 days here: http://www.expansys.com/samsung-i9100-galaxy-s-ii-16gb-209114/
I also got an email from expansys today that said they are shipping out the phones on tuesday (which incidentally is 5 days from now).
It does say 10 days in the order tracking tool for my order though, but that is because it's got the wrong product code in the order tracking (asked them about this in an e-mail a couple of days back).
May 2nd is also a bank holiday in the UK so that's probably why they are sending them out on the 3rd.
This is the e-mail I got:
Edit:
When I look at the wording they might even mean that the first phones will be delievered on tuesday and not sent, guess we'll see by tuesday.
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Yeah i bet they will be deliverd tuesday, mines with Gum Mobile and they sending them 2mrw for delivery tuesday so sounds like its a few companys doing it.
SBS_ said:
It says 5 days here: http://www.expansys.com/samsung-i9100-galaxy-s-ii-16gb-209114/
I also got an email from expansys today that said they are shipping out the phones on tuesday (which incidentally is 5 days from now).
It does say 10 days in the order tracking tool for my order though, but that is because it's got the wrong product code in the order tracking (asked them about this in an e-mail a couple of days back).
May 2nd is also a bank holiday in the UK so that's probably why they are sending them out on the 3rd.
This is the e-mail I got:
Edit:
When I look at the wording they might even mean that the first phones will be delievered on tuesday and not sent, guess we'll see by tuesday.
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I got the same email from Expansys France.
I know they were slammed with the holiday sales, etc but come on... Their estimated delivery for me is mid next week. It still shows as processing card on their site and their customer support is rude. Am I just the lucky one?
Did you order directly from them or from Amazon? I'm sure you will get it although I've read over on slickdeals how some people have gotten their orders cancelled. During the chaos, I ordered a refurbished 160gb ps3 from them and I got it yesterday. I thought it would have gotten cancelled since it was so cheap but it didn't and it came with the box and everything else.
I got it late at night from their site directly. I have called and they have confirmed that I am guaranteed one, but every day this week they have said it will ship out.... Still no tracking number or shipped email.
yea I actually just talked to them on the phone about an hour ago because mine CC charge mysteriously disappeared leading me to believe it had gotten cancelled. The customer service lady I talked to was actually quite pleasant and after I gave her my order number she told me that a tracking number has been issued and I should receive an email from them later on today. I am pretty confident she wasnt lying so now im just waiting on that email
Yeah I have been told that for 3 days now..
r_3 said:
Yeah I have been told that for 3 days now..
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yeah the same thing here , they say everything is ok with your order but still it is not processed. I talked to order department too in Monday he told me he will ship it out but nothing happens so far.
got my tracking number, expected 2nd via fedex.
I ordered mine Wednesday night (11/23) and still don't have a tracking number.
Sigh...well I am glad I am not the only one
Just got my tracking number
Yeah, everyone is freaking out on SD too.
I talked to some guy in the orders department today and he said it will "probably" ship out today.
I have my tracking info, it is due to arrive next week and they got my money via paypal.
got two tracking numbers today. can't wait.
i ordered mine from techforless through amazon and got my flyer 2 days ago... i guess they gave amazon higher priority? weird
I received my HTC Flyer today from TechForLess. I paid for 2 Day shipping but they shipped it a day late so I received it today. I'm actually using it right now to type this post.
I actually received my Flyer yesterday; paid for the expedited shipping! Great value; and my HTC Scribe will be here by Friday. Very pleased with the product !
Sent from my HTC_Flyer_P512_NA using xda premium
Got a flyer for my dad and he loves it. Thanks for letting me know about it. Received it yesterday.
Sent from my PG86100 using Tapatalk
Yea i got my tracking info today also
Sent from my SGH-I897 using xda premium
I ordered one and got a cancellation, then got a mail the following day asking if I would like to pay again, paid yesterday and got the tracking note this am. I was gutted when they cancelled my order, and elated when I got the tracking. paid $45 for next day delivery to europe, and should be here tomorrow
I still haven't gotten a tracking number on my flyer. This is getting ridiculous, it's been almost 10 days.
I contacted ASUS support about the GPS dongle to see if they'd be able to shed some light on delivery estimates, and this is what I got:
Hi there,
9 days ago, I applied for the "TF201 GPS Extension Kit" for the Asus Eee Pad
Transformer Prime TF201. I have seen reports that some customers have already
received their kits, but my application status has been on 'processing' for quite some
time. Could you let me know if there is some delay or provide me with an estimated
ship date?
I purchased the TF201 in the United States in December but I am now in the UK,
hence the UK shipping address. I hope this will not be a problem.
Many thanks,
Thomas Handley
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Hi Thomas
Thanks for contacting Asus Technical Support.
The estimated delivery for GPS extension kits is 2 weeks from registration.
Kind regards
Kevin
Asus Technical Support
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So, according to their techs, expect your GPS dongle to be on its way from about 2 weeks after you applied for it (unless you've got it already of course).
Anyone else have similar reports/info from ASUS employees?
I got mine yesterday 4/25 and I registered 4/16.
I suspect they're doing this in waves. I presume that they had a limited number of first-batch units which got sent out to a few lucky people like yourself, and I'm guessing the estimate given to me is regarding the bulk of the orders.
I just wrote to them today...How long did they take to reply to your query...
waiting for an answer and most impatiently for my Extension Kit...it seems so cool
My status has said 'shipped' since last Wednesday. Finally, I called FedEx yesterday to inquire about the shipment and they said there is no shipment going to my address period under any of there services. Great! So, I called Asus Customer Service and they tell me the same thing. I then tell them that the status already says shipped and CS says you will have to wait 2 to 3 weeks from your application date and if is still hasn't arrived then they will send me another. I tell CSR that I have talked with FedEx and there is no shipment and CSR says they have to go by what the system says. So, I say....So, what your telling me is I have to wait 2 to 3 weeks to get a GPS Dongle you say you have shipped but the carrier doesn't show it and then I have to call you back again in 2 to 3 weeks and tell you again what we both know right now. This is crap!
Sent from my Transformer Prime TF201 using XDA Premium HD app
I am in UK applied the 16th, got my dongle today via TNT came from Amsterdam
cyiam40 said:
My status has said 'shipped' since last Wednesday. Finally, I called FedEx yesterday to inquire about the shipment and they said there is no shipment going to my address period under any of there services. Great! So, I called Asus Customer Service and they tell me the same thing. I then tell them that the status already says shipped and CS says you will have to wait 2 to 3 weeks from your application date and if is still hasn't arrived then they will send me another. I tell CSR that I have talked with FedEx and there is no shipment and CSR says they have to go by what the system says. So, I say....So, what your telling me is I have to wait 2 to 3 weeks to get a GPS Dongle you say you have shipped but the carrier doesn't show it and then I have to call you back again in 2 to 3 weeks and tell you again what we both know right now. This is crap!
Sent from my Transformer Prime TF201 using XDA Premium HD app
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You are not alone, there are several of us in the same boat. It's too bad that they are so disorganized. Probably not much we can do except wait.
cherian_aiims said:
I just wrote to them today...How long did they take to reply to your query...
waiting for an answer and most impatiently for my Extension Kit...it seems so cool
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It took them less than 24 hours to reply, which is pretty decent. I am slightly concerned though that their answer was very generic and isn't particularly solid.
Its true. Asus Malaysia replied one of the guy who asked,
"The dongle will be delivered within 2 weeks time from the date you have registered through vip.asus.com. If by then you have yet to receive, contact ASUS Hotline at 03-6279 5077. Thank you."
Yeah, that's pretty standard, two weeks or ten business days. That's the deadline I had already placed for myself to inquire about it if it still hasn't changed statuses or arrived.
Anyway, if you all haven't seen it, you can track your dongle by reference number.
TF201DONGLE-"INSERT MY SERIAL NUMBER"-GRAY <--Remove quotations.
http://forum.xda-developers.com/showthread.php?t=1619652
OG credit for discovery goes to mikeypopps
On the phone with them right now, told them I had submitted order on the 17th and was still in the "submitted" phase, the rep asked me what color I had and then said that the Champagne colored dongles ship 3 weeks from order date.
i called them this morning and got the same answer, they said it could take up to 2 weeks from the date registered and at present they have a lot of applications to process so could take 3 weeks. he said i should get mine early next week.
its a waiting game and they its dispatched via DPD.
i registered in the 16 april and for me it still says "processing"..
SlappyWag said:
I got mine yesterday 4/25 and I registered 4/16.
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Same thing here. As with all things on XDA, a little patience is necessary.
.. you guys are funny. Start ANOTHER GPS dongle thread and how long it takes to arrive.
Sent from my SGH-I777 using Tapatalk 2
Coreym said:
.. you guys are funny. Start ANOTHER GPS dongle thread and how long it takes to arrive.
cool post bro
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ASUS answered to me 2 days ago that it will take 2-3 weeks for Europe, on the contrary than North America..
I applied the 16th, nothing yet (......being processed)
johnnyutah22 said:
Coreym said:
.. you guys are funny. Start ANOTHER GPS dongle thread and how long it takes to arrive.
cool post bro
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about as cool as this thread
sent from my tablet.. rooted and ROM'd
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SlappyWag said:
I got mine yesterday 4/25 and I registered 4/16.
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Ditto here...registered 4/17, arrived 4/25
Coreym said:
.. you guys are funny. Start ANOTHER GPS dongle thread and how long it takes to arrive.
Sent from my SGH-I777 using Tapatalk 2
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You're just jealous
Jokes aside, yes, there are several threads on "Yay I got my dongle and it took X days to arrive" and dedicated threads about application status and the like, however I haven't yet seen any threads regarding actual information given by ASUS about projected shipping times, so I figured it would be a good idea to post some slightly more 'official' information from their own words alongside our own speculation.
gruntguy said:
You're just jealous
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Hey man.. I don't want a flame war so yeah whatever .. I'm super jealous. (Not sure how or what I'd be jealous over, that just doesn't make any sense.) I was just commenting on how many f**** GPS dongle threads there are and I'm not gonna get into it over the differences in the threads..
My bad.. didn't realize you guys were so hard up on waiting for your dongle to arrive.
*edit* didn't see your edit.. I mean hey dude whatever, if Asus says 2 weeks than give them 3 and start asking questions, but that's just me. Maybe I have a little more patience than some
Sent from my SGH-I777 using Tapatalk 2
Guy/Gals,
Just trying to get a sense of how long a typical RMA cycle is. Please post how long in Days/Weeks/Months it took for you to get your Prime back from RMA.
I'm going through the process now and am currently waiting on my return authorization which I started yesterday.
Thanks
Seems different for everyone. Some wait a month, some 2 months, some dont get theirs for over 2 months. When I sent mine to CA for a replacement I had a new prime a week after mailing the old one. My TF101 went in for RMA recently and I didnt get it back for like 4 weeks
One other question - sorry.
Does Asus tell you what they found/fixed? It would be nice to know so we can post it here for others in the future.
It took less than a month for me (around 20 days). I am in Belgium and I had to send it to Czech republic. You will get a paper about what they did and what they changed.
Sent from my Transformer Prime TF201 using XDA Premium HD app
A friend sent his in for the green screen camera issue and it took a month to get back to him.
2 months + 5 days here
chugger93 said:
2 months + 5 days here
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WOW - what problem did you send it in for??
Two different RMAs for me, both for the green camera issue. Including shipping time, the first took four weeks (Feb. 2nd to March 1st), the second took nine weeks (March 17th to May 25th).
theandies said:
WOW - what problem did you send it in for??
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Cracked screen
Had to RMA mine for not being able to charge the tablet. Got the RMA number on the 19th, sent on the 21st received on the 22nd and it only took the one day to fix it. would of gotten it back within a week but Saturday delivery wasn't selected and of course memorial day set it back one more day. Really fast on my side but I'm going to have to send it back because the right side of the screen wasn't set correctly and is bowed out just a bit and I guess when they were opening it up they pried to hard on the tabs, or whatever those things are to the left and right of the USB connector and now there's a pry mark there. not a big issue but the tablet is no longer in 100% mint condition like it was before I sent it.
Forgot to mention the tablet is also rooted on .21 and they didn't say anything about it
I sent it on 2nd april and it returned on 12th april, with easter days in between. It was sent to czech republic, that is not so far from milan. It was also rooted but i didn't have to pay anything.
Sent from my Optimus 2X using XDA
Very happy, just got word they sent it out today. I will get it on Thursday. I think I sent it out on the 21st. +they received it on the 25th. So It's looking like 8 days not counting first and last shipping day.
I sat on my rma number for just under the 30 day limit. It was hard to let go. Lol
Sent from my EVO using Tapatalk 2
Axe-08 said:
Very happy, just got word they sent it out today. I will get it on Thursday. I think I sent it out on the 21st. +they received it on the 25th. So It's looking like 8 days not counting first and last shipping day.
I sat on my rma number for just under the 30 day limit. It was hard to let go. Lol
Sent from my EVO using Tapatalk 2
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Did you call them to setup the RMA or use the on-line form? I actually e-mailed them and they responded to do either. I used the on-line form but have not received an answer yet. I might have to call but I hate talking to people that just use a flow chart to do anything. Very annoying.
I had to email them twice before getting a rma number/ response.
Sent from my EVO using Tapatalk 2
Mine was at the service center here in Bangkok for two weeks for GPS & WiFi/BT problems (first batch.) I believe most of the delay was just waiting for the GPS dongle to arrive - when I went to pick it up with my pad, I asked if they'd fixed the WiFi/BT issue as well, which they hadn't, so they took it back and had it out to me, completely fixed, 30 minutes later.
That said, I wouldn't have known it was ready to be picked up if I hadn't called them every few days to check the status.
Never recieved anything about my on-line RMA request so I called them this morning. The customer service rep was good but you can tell she was just using a flow chart.
Shipped out my Prime today. I was suprised to get an e-mail with the postage paid by Asus via FedEx. I still had to pay for extra packing but that's OK. I hope this is a quick turn around. Wish me luck.
Sent my rma to dingotech the 9th of may, courier delivered it on the 10th,
rung them about the 18th, they said it would be finished and returned within 5 working days.
didn't hear anything about it for a week, repair agent is uncontactable by phone, and asus say that their behind by up to 3 weeks!
asus says dingotech only received it on the 28th of may, and could be up to another 3 weeks to see the end of it!!
current status according to my serial number is Repairing.
has said that since the 28th.
dingotech say they have escalated my repair as of the 1st (today) to same day diagnosis, maybe up to 3 working days if parts are required. do you think i can believe them?
the only reason i sent it in was because of the unknown serial number issue, causing OTA updates not to show up. its only 2 weeks old, before i sent it.
if only i was happy with just manual updates..... asus did ask why dont you just download them from the site.
Well it's the 6th. Asus received my Prime on Monday morning but ASUS RMA tracking shows that it has not been received. I'm calling them tomorrow but you would think their receiving software would be linked to their RMA status software somehow and update the RMA tracking database. My bet is if we could track our devices throughout the RMA process and not see major delays with no explanation the calls to Asus customer reps would be less. Asus_usa are you listening?
About 25 days
For me it only took about 2 weeks and I got it back in perfect working order. My guess is that it varies depending on what the issue is.
Are they still in business? I ordered a skin for this device three weeks ago and they never shipped it. I emailed them twice, PM'd the guy who posts here sometimes, and left multiple messages on their BS answering machine. No response at all.
I think they're about to shut down or something, I wouldn't order from them or they might steal your money too.
Me : I have placed my order on 10/09/2016 and i have not recived any update on that till then . I pre-ordered my google pixel after ordering the pixel skins .Atleast let me know if there is any update on my order, the order status can't be in processing for more than two weeks.
Barry Allen (Slick Wraps):
Hello,
Sorry for the delay. We are working on getting this out to you as soon as possible. Due to the high volume of orders in our facility specifically for the Pixel/Pixel XL and this being a new device processing time is slightly delayed. You will get an email once that goes out. It will need 24 hours to update. Sorry again for the delay. we hope to fill these orders by the end of the week.
With Love,
Barry Allen AKA Flash
Slickwraps Happiness Team
That was the conversation between us though email..
I've called and called, and e-mailed, with no response. I hate them now.
Sent from my Pixel using XDA Labs
Same here. I called, e-mailed, XDA messaged, everything for almost two weeks. FINALLY got a response a couple days ago that said they were behind on the Pixel orders and promised it would ship this week but didn't indicate anything more precise or about expediting. Unfortunately, just means another week without protection on the device and I went and bought a Skinomi because theirs never showed up when my Pixel did. Frustrating as had I known it would be delayed, I would have purchased something else. I was going to file a chargeback if I didn't hear something when I did.
Saikrishnakatakam said:
Me : I have placed my order on 10/09/2016 and i have not recived any update on that till then . I pre-ordered my google pixel after ordering the pixel skins .Atleast let me know if there is any update on my order, the order status can't be in processing for more than two weeks.
Barry Allen (Slick Wraps):
Hello,
Sorry for the delay. We are working on getting this out to you as soon as possible. Due to the high volume of orders in our facility specifically for the Pixel/Pixel XL and this being a new device processing time is slightly delayed. You will get an email once that goes out. It will need 24 hours to update. Sorry again for the delay. we hope to fill these orders by the end of the week.
With Love,
Barry Allen AKA Flash
Slickwraps Happiness Team
That was the conversation between us though email..
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No that's not me. You never responded to my emails.
I attached screenshots of my actual emails. Don't try to lie to people Slickwraps. Your customer service is total crap, end of story.
People shouldn't have to email you if you have shipment delays, the opposite should happen. This is very basic stuff. I know you didn't delay on taking my money.
joshm.1219 said:
No that's not me. You never responded to my emails.
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That conversation was between me and a slickwraps rep
Saikrishnakatakam said:
That conversation was between me and a slickwraps rep
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Oh I'm sorry the way I read your sentence "that was our conversation through email" seemed like you were talking about me, and you were Barry Allen from Slickwraps trying to prove that Slickwraps did respond to my email. My fault man.
So, have you guys done a PayPal claim yet? I requested a refund through email several times, but haven't heard anything back, so I'm thinking about going through paypal...
charklos said:
So, have you guys done a PayPal claim yet? I requested a refund through email several times, but haven't heard anything back, so I'm thinking about going through paypal...
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If I don't have a ship notice by tomorrow, I'll just go the credit card route.
I ordered a skin on 10/12 and today they sent me an email saying they've shipped my skin and supplied a tracking number.
WhiteBoy997 said:
I ordered a skin on 10/12 and today they sent me an email saying they've shipped my skin and supplied a tracking number.
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I just got the same thing, but I've contacted them idk how many times to cancel that order, so them shipping it anyways pisses me off.
Sent from my Pixel using XDA Labs
charklos said:
I just got the same thing, but I've contacted them idk how many times to cancel that order, so them shipping it anyways pisses me off.
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Not surprisingly, they shipped my skin after I gave them crap on social media. Wish they could just communicate with their customers.
I did the same thing on twitter
Sent from my Pixel using XDA Labs
Ordered a black leather skin from them on Wednesday evening, got my tracking number yesterday. USPS tracking site sez it'll be here Monday.
Update: the skin arrived Saturday. Ordered 10/26, received 10/29. No complaints from me.
I've already applied it. It's very fiddly to put on (one piece covers sides and back), but I really like the fit. The sides wrap around and come right to the edge of the front glass.
Same thing happened to me. Ordered a Pixel skin on Oct 8th, didn't hear a thing. Called on 23rd and was told it would ship "within two weeks" I immediately requested they cancel my order and issue a refund and at first they said they couldn't. I said I would be happy to file a dispute with paypal, and they immediately issued a refund.
I had a similar experience with slickwraps a couple of years ago, and gave them another shot for the pixel. Not again. Plenty of wrap vendors out there these days,
I just received my colored Google logo in the mail. My shipping status says it'll arrive tomorrow but it came today lol.
Did anyone's naked wrap get shipped yet? Mine is still stuck on processing...
I ordered naked-matte. I emailed them earlier last week and they said they'd be shipping by early this week. *crosses fingers*
Sent from my Pixel using Tapatalk
I ordered my naked matte wrap and after about a week it shipped. In the meantime I had contacted customer service and they replied very quickly saying they were backed up due to high demand.