Well everybody my Mega is there at Samsung in Plano, TX hopefully getting reflashed or repaired or whatever the hell they're gonna do to it. Hopefully it's FUBAR and they can't tell it's been rooted lol.
Sub'd. I need to know how this goes, because I am getting sick of not having my phone work. I don't trust them, but my distrust is being outweighed by my massive lack of patience.
cbass said:
Sub'd. I need to know how this goes, because I am getting sick of not having my phone work. I don't trust them, but my distrust is being outweighed by my massive lack of patience.
Click to expand...
Click to collapse
The lack of patience is why I didn't wait more than a day before sending it lol. I'll keep ya posted for sure. If it works, i'll tell you exactly what I did to mess it up as bad as I did.
I think you'll be fine. Like three years ago when I was a android rookie I had brick my vibrant and couldn't figure out how to fix it. It was rooted and bricked and I couldn't fix it so I said **** it and I sent it to samsung on the hopes they wouldn't discover my unlawfulness. Well two weeks after I got it back fresh in a new box. Perfectly fixed.
Also one time I had an iPhone 3gs that was jailbroken but the screen was broken and wouldn't recognize any touching on it. So I just handed it to the guy and he couldn't slide to unlock it to check it out so they gave me a refurbished one without even checking if I had messed with it. Got lucky on both days I guess haha :good:
Samsung warranty
I sent mine out monday morning,got there today.Its already fixed and being sent out today,should be back by monday.I soft bricked mine trying to achieve root and it wouldn't boot passed the samsung galaxy mega statup.They fixed with just a stock firmware update,which I could of done myself if I had the stock odin firmware tar file,o well at least it ffixed and ill have it back within 7 days,not bad thought it would take at least two weeks
gubbilo144 said:
I sent mine out monday morning,got there today.Its already fixed and being sent out today,should be back by monday.I soft bricked mine trying to achieve root and it wouldn't boot passed the samsung galaxy mega statup.They fixed with just a stock firmware update,which I could of done myself if I had the stock odin firmware tar file,o well at least it ffixed and ill have it back within 7 days,not bad thought it would take at least two weeks
Click to expand...
Click to collapse
Oh nice! How the hell is yours fixed and all the way back to you? I even called to expedite mine lol.
PhilupBlunts said:
I think you'll be fine. Like three years ago when I was a android rookie I had brick my vibrant and couldn't figure out how to fix it. It was rooted and bricked and I couldn't fix it so I said **** it and I sent it to samsung on the hopes they wouldn't discover my unlawfulness. Well two weeks after I got it back fresh in a new box. Perfectly fixed.
Also one time I had an iPhone 3gs that was jailbroken but the screen was broken and wouldn't recognize any touching on it. So I just handed it to the guy and he couldn't slide to unlock it to check it out so they gave me a refurbished one without even checking if I had messed with it. Got lucky on both days I guess haha :good:
Click to expand...
Click to collapse
Yeah but back then I dont think samsung had the counter flash... If you send a phone witch is brick and wont go to download mode is possible they will never find out but it is obvious that if JTAG works it was not a hardware issue
Christogq said:
Oh nice! How the hell is yours fixed and all the way back to you? I even called to expedite mine lol.
Click to expand...
Click to collapse
Any updates? I'm really not stoked on how long this entire process is taking, and I'm not even the guy whose phone they have!
cbass said:
Any updates? I'm really not stoked on how long this entire process is taking, and I'm not even the guy whose phone they have!
Click to expand...
Click to collapse
Maaaaaaan I've been checking on this crap every day lol. On Friday afternoon I got a call saying that my LCD was damaged and had to be replaced. That fee was $200, but I raised hell for like 30 minutes telling them to just use my old LCD because it still worked and I just wanted my phone reflashed. Needless to say, my LCD was replaced free of charge and that I should have my phone back by Friday 11-1-13 or before. This was on Friday and I called yesterday and they couldn't tell me anything because there were no updates in the system. I checked today and still no updates in their system.
Side note: Did you see a message in Kies saying that the firmware was now available for our device? I swear I saw something to that effect the last time I got on my computer. Would that help you out at all?
ODIN flashable firmware is my last hope, i suspect it will work, but only time will tell. I keep searching, checking sammobile, but nothing yet.
I'm to the point where I am holding off on buying car mods to do this winter because I have a sinking feeling I will be buying a new phone in the near future.
cbass said:
ODIN flashable firmware is my last hope, i suspect it will work, but only time will tell. I keep searching, checking sammobile, but nothing yet.
I'm to the point where I am holding off on buying car mods to do this winter because I have a sinking feeling I will be buying a new phone in the near future.
Click to expand...
Click to collapse
Just checked on my phone and it should be shipping back to me today so I hope like hell i'll get it tomorrow. I honestly think you'll be ok. Two of the CSRs mentioned to me that they reflash the devices before they even inspect them.
Christogq said:
Side note: Did you see a message in Kies saying that the firmware was now available for our device? I swear I saw something to that effect the last time I got on my computer. Would that help you out at all?
Click to expand...
Click to collapse
There is a new firmware update, but it's not supported by AT&T due to the locked bootloader.
Send it on!!!!!!
cbass said:
ODIN flashable firmware is my last hope, i suspect it will work, but only time will tell. I keep searching, checking sammobile, but nothing yet.
I'm to the point where I am holding off on buying car mods to do this winter because I have a sinking feeling I will be buying a new phone in the near future.
Click to expand...
Click to collapse
Hey i got my phone back. It took 8 business days, but because i was refuising to pay for the lcd repair. I have my phone back. They reflashed it at no charge and all that. They told me they do that before they inspect anything. I would imagine your would be reflashed and returned fairly quickly.
Christogq said:
Hey i got my phone back. It took 8 business days, but because i was refuising to pay for the lcd repair. I have my phone back. They reflashed it at no charge and all that. They told me they do that before they inspect anything. I would imagine your would be reflashed and returned fairly quickly.
Click to expand...
Click to collapse
Nice to hear and it works likes it should again. :good:
Related
I sent my Galaxy Note into Samsung to get the screen repaired.
When I sent it off, I realized that I forgot to reset the flash counter.
I was scared ****less.
Anyway, they repaired it and it is about to be sent back to me.
I just thought I would let everyone know that there is nothing to worry about.
sealcouch said:
I sent my Galaxy Note into Samsung to get the screen repaired.
When I sent it off, I realized that I forgot to reset the flash counter.
I was scared ****less.
Anyway, they repaired it and it is about to be sent back to me.
I just thought I would let everyone know that there is nothing to worry about.
Click to expand...
Click to collapse
I think you just got lucky bud and I would not encourage anyone else to do the same thing. Just because they agreed to fix your phone doesn't mean that everyone else will be as fortunate. Samsung and your phone carrier clearly stated that if you do flash a non OEM ROM you will be voiding your warranty.
Also, lets wait till you get your phone back before you consider this a success.
deeken said:
I think you just got lucky bud and I would not encourage anyone else to do the same thing. Just because they agreed to fix your phone doesn't mean that everyone else will be as fortunate. Samsung and your phone carrier clearly stated that if you do flash a non OEM ROM you will be voiding your warranty.
Also, lets wait till you get your phone back before you consider this a success.
Click to expand...
Click to collapse
Yeah. I wouldn't recommend it. I feel like if I sent my phone in for some sort of software issue I would be out of luck.
I will update this thread when I actually get the phone back.
it might depend on the repair in question. A screen replacement is just hardware so they may not mind the software being a custom ROM. I sent in a GT 10.1 with AOKP installed to fix a screen issue. I'm sure they noticed the angry rainbow unicorn when they booted it up. They fixed it no problem though annoyingly, they actually WIPED my entire device, sdcard and everything back to stock. On the GT 10.1 boards, no one has had that happen except me.
I have to send my note in for a repair on my SD card slot, which keeps popping out the microsd. My phone has a custom rom and probably 3 on the flash counter. I was hoping they didn't care since it was a hardware issue. On a side note, it sucks that AT&T doesn't give out loaner phones while it's being fixed.
flintdragon said:
it might depend on the repair in question. A screen replacement is just hardware so they may not mind the software being a custom ROM. I sent in a GT 10.1 with AOKP installed to fix a screen issue. I'm sure they noticed the angry rainbow unicorn when they booted it up. They fixed it no problem though annoyingly, they actually WIPED my entire device, sdcard and everything back to stock. On the GT 10.1 boards, no one has had that happen except me.
Click to expand...
Click to collapse
Makes me wonder if they just gave you a different phone? Or you memorized the hardware numbers? I agree with you being a hardware issue, they are probably not going to care about the flash counter. If you sent them a boot looping device that had the flash counter up high, then i would suspect they might say something.
No real worries guys. I had to send my phone in to Sammy for a screen issue a couple days before braway released the counter reset. They repaired it with no issues, wiped the ROM and reset the counter for me lol. This was back in late March.
Edit- in my case, they gave me the same phone because the Bluetooth physical address was the same. They replaced the screen including the front glass, so I didn't get my screen protector back.
Im pretty sure the techs there get paid by the hour and Im also sure that they themselves(techs) flash custom software on their devices. If I worked in that dept, I would spend the extra time resetting your flash counters and reverting you to stock, only to make my day go by quicker... I wouldn't recommend betting the farm on that. IMHO
dcfella said:
I have to send my note in for a repair on my SD card slot, which keeps popping out the microsd. My phone has a custom rom and probably 3 on the flash counter. I was hoping they didn't care since it was a hardware issue. On a side note, it sucks that AT&T doesn't give out loaner phones while it's being fixed.
Click to expand...
Click to collapse
It depends on the store. I threw a fit, called customer service and they have me a credit for ****tiest prepaid phone they have. Least its mine now as a total emergency backup. I was not gonna be out of a phone for days.
Sent from my SAMSUNG-SGH-I717 using XDA
erick161 said:
It depends on the store. I threw a fit, called customer service and they have me a credit for ****tiest prepaid phone they have. Least its mine now as a total emergency backup. I was not gonna be out of a phone for days.
Sent from my SAMSUNG-SGH-I717 using XDA
Click to expand...
Click to collapse
I sent it off Monday and I already have the tracking number for the return shipping. In any case, I am using my old iPhone 3g until I get my phone back. It's always good to have a spare.
So people wouldn't recommend it, but who here has actually been denied service with an upped counter?
Traditionally, going all the way back to my Nexus One, the phone manufacturers don't care about root/s-off/flash counter if it's a clear hardware issue. If your button stops working or your screen doesn't respond anymore or your phone doesn't charge, they generally fix it.
sealcouch said:
I sent it off Monday and I already have the tracking number for the return shipping. In any case, I am using my old iPhone 3g until I get my phone back. It's always good to have a spare.
Click to expand...
Click to collapse
Of course its best to have a backup, but at the time I didn't. I didn't expect a loaner, but when the CSR on the phone said I'd get one...then the store says no...well, we have problems.
Sent from my SAMSUNG-SGH-I717 using XDA
Hi guys, my phone is flashed so I guess that will make this whole process painful...
But here is the story, I have omega version 12.1 I think (maybe 11 or 13) it has been on my phone for 1 + months now, so I am fairly certain it isn't anything to do with firmware. Phone wont turn on, wont go into download mode or anything. I have tried taking the battery out and leaving it out for 5 minutes, still nothing.
It was working fine before I went to bed, had 10 percent battery and was just on home screen when I put it on charge, not in app or anything. Then seems to be hard bricked after waking up, so happened sometime overnight.
I am not with a carrier, brought it locally outright at my local consumers electronics store (JB-HI-FI)
Since it is hard bricked to the point it wont turn on in download mode does that mean there is no way for them to know it is flashed unless they fix it (in which all is ok)?
Never done a warranty return, do I just take it into store and they send it off? How long will this take?
On top of all this I cut my old sim doown using a cutting template, and it appeared to slide in fine, but after trying to remove it today the push eject isn't working, and tips to get this out, doesn't appear to be enough room to grip it with tweesers.
Thanks.
So as we keep on saying in all posts, the next step u have to make is try with an usb jig.
U know what is that?
xopito_cc said:
So as we keep on saying in all posts, the next step u have to make is try with an usb jig.
U know what is that?
Click to expand...
Click to collapse
No, have never heard of one. Just talked to samsung live chat and they said to have a proper diagnostic to take it down to a service centre, would anyone recommend this, or try this jig thing first?
Nicholas68 said:
No, have never heard of one. Just talked to samsung live chat and they said to have a proper diagnostic to take it down to a service centre, would anyone recommend this, or try this jig thing first?
Click to expand...
Click to collapse
Since it's already harbricked, i'd say just turn it in and let Samsung fix it for you. It is under warranty, and last time i brought in my i9000 that I bricked, they just replaced the phone. the jig is ok only if you already know where to get one or how to make one, but if you have to go out of your way for it, just use the warranty.
Sent from my LG-LU6200 using xda premium
JiroPrinz8 said:
Since it's already harbricked, i'd say just turn it in and let Samsung fix it for you. It is under warranty, and last time i brought in my i9000 that I bricked, they just replaced the phone. the jig is ok only if you already know where to get one or how to make one, but if you have to go out of your way for it, just use the warranty.
Sent from my LG-LU6200 using xda premium
Click to expand...
Click to collapse
Ok, Think that is best, can't really go without phone for 2-3 weeks while waiting for a JIG to arrive.
Just a few questions about the service centre, do you think they will ask me if I have flashed the phone? Cause I'm afraid they will think the brick was caused by that (could be) but probably unlikely since it died during the night a month after its latest flash.
If they do get it working will they go in and check the flash counter? Then what happens?
And lastly, if they ask me if I have flashed it should I lie and say no?
Thanks for the help.
I ordered my jig from ebay from overseas but it arrived in a few days.
I am in Melbourne city btw, pm me if you are too. I can lend you mine.
Sent from my GT-I9300 using xda app-developers app
priyana said:
I ordered my jig from ebay from overseas but it arrived in a few days.
I am in Melbourne city btw, pm me if you are too. I can lend you mine.
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
Nope brisbane here, thanks for the offer though. What would the chances be of a JIG fixing it though, cause I have a feeling the mainboard has died. Kinda wish I didn't turn off the red LED charging light, apparently some others who's phones hardbricked the light still turned on showing some sign of life.
Any suggestions on sorting out the micro sim card issue now, assume I have to get it our before taking it to service centre, or just leave it in for them to fix?
priyana said:
I ordered my jig from ebay from overseas but it arrived in a few days.
I am in Melbourne city btw, pm me if you are too. I can lend you mine.
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
Does the jig work on s3? I have an old one from s2 and if I'm not wrong is not working on s3...
Sent from my GT-I9300 using Tapatalk 2
ceo.mtcl said:
Does the jig work on s3? I have an old one from s2 and if I'm not wrong is not working on s3...
Sent from my GT-I9300 using Tapatalk 2
Click to expand...
Click to collapse
-it will force the S3 in download mode
BUT
-it will not reset the flash counter like with S2
Got a little bit of good news, this might help other people out with jammed sim cards, NO damage and worked like a treat.
In the top of the sim card holder down the bottom left there is a little circle around one mill wide, got a sharp thumbtack and pushed it gentelly into the sim card, the just applied a little pressure and the sim card started to slide up, was very easy, had a great grip on the sim cad and no damage done trying to grab it with needle nose pliers like I read elsewhere, now to get the phone replaced or unbricked.
Thinking about it more I think it is a hardware fault, cause I had flashed the correct version of omega for international S3, I havn't had any wrong signs like freezing or crashing, been working flawlessly for over a month, then out of the blue completely dead. So I think I will just go into the service centre and tell them I suspect the motherboard has died, or the charger port (didn't charge over night), dont have a spare battery to test with though).
http://lifehacker.com/5940308/save-a-bricked-phone-using-paper-clips-and-pencil-graphite
Just a post tyat i found today..not sure if it ll work or not.
Sent from my GT-I9300 using xda app-developers app
That video is pretty cool, don't have an old connector to try it, but seeing as my phone didn't hard brick from a flash going wrong while flashing or wrong firmware or anything I have a feeling a JIG or similar wont work. Would try it if I had the connector though.
How often do batterys and charger ports fail, cause that could be another reason I guess.
Nicholas68 said:
Ok, Think that is best, can't really go without phone for 2-3 weeks while waiting for a JIG to arrive.
Just a few questions about the service centre, do you think they will ask me if I have flashed the phone? Cause I'm afraid they will think the brick was caused by that (could be) but probably unlikely since it died during the night a month after its latest flash.
If they do get it working will they go in and check the flash counter? Then what happens?
And lastly, if they ask me if I have flashed it should I lie and say no?
Thanks for the help.
Click to expand...
Click to collapse
Exactly. There were no problems with the flashing part, i think ypu have a hardware issue.
They didn't ask me anything really, just asked what happened prior to the phone dying.
But i was ready to lie my ass off.. lol!
Dont say anything about flashing. They wont even bother trying to flash the phone if they dont get it into download mode.
Sent from my LG-LU6200 using xda premium
JiroPrinz8 said:
Exactly. There were no problems with the flashing part, i think ypu have a hardware issue.
They didn't ask me anything really, just asked what happened prior to the phone dying.
But i was ready to lie my ass off.. lol!
Dont say anything about flashing. They wont even bother trying to flash the phone if they dont get it into download mode.
Sent from my LG-LU6200 using xda premium
Click to expand...
Click to collapse
Ok, thanks for the info, I've tried everything besides a JIG to try get it into a download mode, so I doubt they will get it into download mode, Ive seen a couple of other cases where the S3 has had a mainboard issue, only other thing is in the last week I have been using the wall charger where as I normally use the computer and usb, so not sure if this could link to it though, might have got a power surge, but had no storms in months so unlikely and the fuse box is modern with pretty good protection. Ill just go in and tell them it was working one night, and dead when I woke up the next morning, which is the truth. And if they ask if its flashed, ill miss understand them and say, not the screen wasn't flashing/flickering when it died, I was asleep
Reality is though if they get the phone to a restored point to where they can see the flash counter, then I no longer need their help to fix it.
One more question. At the service centres do they try fix it while I'm there, or do they tell s to come back in a few hours, or do they ring a few days later. And if they can't get it in download mode do they normally give you a replacement there? Or do they ship it off to get parts replaced and then ship it back taking weeks/months?
Thanks
I'd give the jig a chance. Just imho.
Btw it is very likely that the jig would arrive in, like, 24-48 hours if you choose the right seller, while other users already told you it's probably gonna take more then a few days (probably from 2 weeks to a month) for samsung to "close the ticket". In my experience only with apple you'd be up and running in less then a week.
Nicholas68 said:
One more question. At the service centres do they try fix it while I'm there, or do they tell s to come back in a few hours, or do they ring a few days later. And if they can't get it in download mode do they normally give you a replacement there? Or do they ship it off to get parts replaced and then ship it back taking weeks/months?
Thanks
Click to expand...
Click to collapse
I'm sure they will ask you to come back in a few days or even weeks. Don't think they will replace new unit for you. They will just replace the faulty part.
Sent from my GT-I9300 using xda app-developers app
I have the same issue so thought i would post here rather than starting a new thread.
Here's the story for mine. Working fine on current rom for about a month no issues at all. Today battery got to about 9% then switched off and i haven't been able to get it to turn on again, no download mode,no recovery, no charging led nothing at all.
I had to change my screen a couple of days ago, has been working fine with the broken screen for months, have i now voided my warranty?
A lot of faulty s3 i think... My s3 suddenly died last night. Battery is around 90+. Check the phone and it's not responding. Power button doesn't work. Doesn't even go to download mode or recovery mode. I'm running on stock ICS with root only. Sad part is I don't have any access for a jig right now. So can't test it. Bought this phone in SG and I'm in the Philippines right now. Warranty is good for SG only. Dec would be my next trip back to SG. By then no S3 as of now. For a phone I'm getting depressed LOL!
over the air jellybean brick my phone unrooted unflashed phone
BEWARE EVERYONE!! when updating to jellybean some do go very wrong! not all! but some do!! and it will brick your phone!! i updated over the air.. and for a few days. my phone kept on freezing! and locking up! one night i went to bed woke up and the phone was stuck on the boot screen! i thought thats weird took battery out, put back in, as ya do.. nothing took sim out and back in nothing... so only option was to reapair it through kies. put serial in and model number in it found the sortware. i downloaded it. told me to put phone in recovery mode.. so i did,kies said it was gonna install it to my phone.. but everytime it tryed to install it kept on saying it couldnt find my phone.. i tryed this all day long used different usb ports. different computers. to know avail, so my only option was to take it in for repair.. so i took it back to phones 4 u! they sent it away, i waited over 2 weeks! which was undiscrible it was like i lost my right arm with no phone! as you can imagine.. than the repair center turned round and said that the phone has been rooted! which it hadnt!! and they said this in order to brake the terms and conditions of my warentee so phones 4 u can get out of giving me a new handset. so they all save money!! i wouldnt do that to a 500 pound phone!! the phone does everything you could want from a phone! im launching a full investigation into this matter.. and have writen a formall complaint to phones 4 u headoffice, and will be contacting trading standards, ofcom, watchdog, and the ombudsman, and plaster it on all the forums ,social networking sights i can think of, to give them as much bad press as possible!! untill my problem is resolved and i will restore there name and clear it once they have done the right thing by me
I am afraid I can also report a bricked S3 here.
Rooted two weeks ago, but did not yet install a rom. Didn't Triangleaway yet aswell.
Same problem as described, I was browsing the net, and suddenly, screen went black (off). Could not get it powered on anymore. (nor in download/recovery mode)
So i brought it to the local telecom service center of my office, they could tell me the battery was fine and the buttons were working but they never saw one in this state.
So they are sending it to a samsung repair company.
This was two days ago, heard nothing yet, but I am very curious if I will get repaired or if I need to pay because of the rooting.
Will post the result if I know more.
Does anyone know if this problem also happens to people who did not root?
Hi, uh I started another thread on making sure things got backed up. Which I did properly and everything was good. So today I haven't done anythign and was waiting for the new slim rom to make it's debute hopefully this week sometime as that is the one that appeals to me the most. Anyways, today my phone just got super hot, far hotter than before and it decided to die on me...I think. it shut off and I haven't been able to turn it on. Could this be a side effect of installing twrp/unlocking the bootloader/rooting? Or would it be a defective unit? One concern I had was getting a defective unit so i waited out my 30 days before even considering doing all this. So yea my 30 days from att is up. Would there possibly be a way to get a new phone from att or does anyone have any tricks on getting it back online? I personally think it was an overheating issue, but my phone is now cooled down.
So i went to the att store and of course they won't do anything. They told me to call some number they gave me. If I return it will they know it was boot unlocked and rooted? I can't turn it on at all. Using a power source or connecting to my computer nor my car charger...
blamster said:
Hi, uh I started another thread on making sure things got backed up. Which I did properly and everything was good. So today I haven't done anythign and was waiting for the new slim rom to make it's debute hopefully this week sometime as that is the one that appeals to me the most. Anyways, today my phone just got super hot, far hotter than before and it decided to die on me...I think. it shut off and I haven't been able to turn it on. Could this be a side effect of installing twrp/unlocking the bootloader/rooting? Or would it be a defective unit? One concern I had was getting a defective unit so i waited out my 30 days before even considering doing all this. So yea my 30 days from att is up. Would there possibly be a way to get a new phone from att or does anyone have any tricks on getting it back online? I personally think it was an overheating issue, but my phone is now cooled down.
So i went to the att store and of course they won't do anything. They told me to call some number they gave me. If I return it will they know it was boot unlocked and rooted? I can't turn it on at all. Using a power source or connecting to my computer nor my car charger...
Click to expand...
Click to collapse
Ok, so, im not sure if by return you mean, return for an exchange or simply a return as ATT will probably only send you a reman unit for yours and not allow an actual return. If you havent called them yet, i would recommend it. I have dealt with them many times in the past and one thing that has always shocked me is that they never have asked me about, or even commented on, how rooting or unlocking prevents them from exchanging it. Even during the disclaimer, they have never once said that if the device has been modified they wont allow the exchange.
I say all of this because should they not mention anything like that, and you send it back, im fairly sure you can claim you didnt know and werent told, and they will take care of it. Also, i say this because i personally sent back 3 bricked GS2s and an lg nitro as defective and got my reman units and every single one of them were rooted and such. So, i would feel safe. As long as they dont ask, and you dont lie to them, then there shouldnt be an issue. I wouldnt lie to them, i just dont mention it. AGAIN DO NOT lie to them or attempt to decieve them, i would never encourage that, but if its something they dont ask about, then, it, in my opinion, is not something that they are too concerned with.
cloudraker said:
Ok, so, im not sure if by return you mean, return for an exchange or simply a return as ATT will probably only send you a reman unit for yours and not allow an actual return. If you havent called them yet, i would recommend it. I have dealt with them many times in the past and one thing that has always shocked me is that they never have asked me about, or even commented on, how rooting or unlocking prevents them from exchanging it. Even during the disclaimer, they have never once said that if the device has been modified they wont allow the exchange.
I say all of this because should they not mention anything like that, and you send it back, im fairly sure you can claim you didnt know and werent told, and they will take care of it. Also, i say this because i personally sent back 3 bricked GS2s and an lg nitro as defective and got my reman units and every single one of them were rooted and such. So, i would feel safe. As long as they dont ask, and you dont lie to them, then there shouldnt be an issue. I wouldnt lie to them, i just dont mention it. AGAIN DO NOT lie to them or attempt to decieve them, i would never encourage that, but if its something they dont ask about, then, it, in my opinion, is not something that they are too concerned with.
Click to expand...
Click to collapse
Okay, thanks for the response. Sorry I was in a bit of a panic when I wrote that. But I have called ATT and they didn't ask me or mention in any disclaimer that if it's rooted or unlocked it won't qualify. I didn't mention it and so that does make me feel a lot better. Hasn't been physically damaged or come in contact with water so i'm pretty sure I'm safe. Thanks again.
blamster said:
Okay, thanks for the response. Sorry I was in a bit of a panic when I wrote that. But I have called ATT and they didn't ask me or mention in any disclaimer that if it's rooted or unlocked it won't qualify. I didn't mention it and so that does make me feel a lot better. Hasn't been physically damaged or come in contact with water so i'm pretty sure I'm safe. Thanks again.
Click to expand...
Click to collapse
They may or may not check when you return the phone. I returned my S3 a few months ago in exchange for a different phone but I forgot to unroot it and uninstall Superuser. The representative at AT&T didn't even turn the phone on. I didn't have anything to hide though, if they told me I couldn't return it because it was rooted then I would have sold it and purchased something else. I think the manufacturer is the one to worry about with these things. LG would definitely know if it were unlocked and they would be able to determine if rooting and unlocking the phone caused the problems you described.
johnbyebye said:
They may or may not check when you return the phone. I returned my S3 a few months ago in exchange for a different phone but I forgot to unroot it and uninstall Superuser. The representative at AT&T didn't even turn the phone on. I didn't have anything to hide though, if they told me I couldn't return it because it was rooted then I would have sold it and purchased something else. I think the manufacturer is the one to worry about with these things. LG would definitely know if it were unlocked and they would be able to determine if rooting and unlocking the phone caused the problems you described.
Click to expand...
Click to collapse
Well if they can turn it on I will gladly take it back due to them not accepting. I couldn't turn it on by anymeans, even plugging it in there is no lights to signifying it is receiving power. But i heard this phone had overheating issues in the first wave (or two) so it's probably for the best to get a new one. They are currently mailing me a new one and so I should receive it next week sometime hopefully.
blamster said:
Well if they can turn it on I will gladly take it back due to them not accepting. I couldn't turn it on by anymeans, even plugging it in there is no lights to signifying it is receiving power. But i heard this phone had overheating issues in the first wave (or two) so it's probably for the best to get a new one. They are currently mailing me a new one and so I should receive it next week sometime hopefully.
Click to expand...
Click to collapse
Sounds like everything worked out.
im in the same boat as you... completely dead phone. But I did open it to see of the battery pull would work. Do you think that theyll check and refuse my warranty because I opened it? the phone on the outside is NEW. Btw do you have a contract/account with ATT? I bought mine off ebay and used it on tmo...
I have the exact same problem! Totally dead phone that the charging light won't even turn on for. Unfortunately there is a small crack in the bottom left of the phone that was caused months prior so ATT wont give me a new one...
send it for repairs! I had rooted and unlocked mine so ATT didnt cover my warranty, but I only paid 50 bucks for the repairs and now I have my phone back!
Hey guys, so I recently picked up the S4 as I had an upgrade and chose this phone specifically for it's support by developers here on XDA. Strictly due to my own aloofness, and not having checked the forums for a few weeks before walking into the store (fail), I ran the update as it popped up immediately and I figured "why not" (I KNOW, I went full-retard and expected something useful from a Verizon OTA... they screwed me last time with an OTA too ).
Anyway, I still have about ten days before my "Worry-free Guarantee" runs out, and I'm really considering going back and claiming a warranty replacement on my phone in an attempt to receive a non-VRUAME7-equipped phone (as I said, the 16GB versions in stock there didn't have the update initially). If I attempt to claim the phone as defective, do you think I could avoid the $35 restocking fee, considering I'd swap for the exact same model of phone?
I'm not sure what to expect when going back there. Some CSR's seem much more technical than others, so I don't know if I'd be drilled about the issue I'm claiming. Any advice here? Would focusing on a 'bad battery' or 'device overheating' raise any red flags? Should I bring it in drained of battery life? I've kept excellent care of the phone; it's in mint condition without a scratch or blemish, non-rooted, and fully updated.
Even if I have to pay the $35 fee, I would do it for a non-updated phone. I'm just worried that by chance the CSR that gives me my replacement would decide to run the upgrade, as it will pop up immediately. Also, any tips on ensuring I avoid the upgrade until I back up the phone and root it? Just yank out the SIM until it's good to go?
Thanks for any advice you may have. I'm new here so flame me relentlessly for any rules I may have broken . And yes, I know, ultimately I'm complaining about having an S4 (read: kinda being a *****).
I stopped the update by turning off WiFi and data until I had it rooted and ROMed
Sent from my SCH-I545 using xda premium
My understanding of the guarantee is that it can be returned for any reason. I can't tell from a quick Google search, but it sounds like you might have a shot at no restocking fee if you're exchanging for the same model.
Given those tidbits, I'd tell them you want to exchange the phone due to reduced functionality after the update, and leave it at that. If they offer to troubleshoot, you can then say "sure, remove the update", which they can't do. I think this approach will give you the best chance of leaving the store with an un-updated phone and no fee. No CSR is going to take the OTA after having to deal with the guy who really hates the update for nonspecific reasons.
Sent from my SCH-I545 using xda premium
TheJ0hnman said:
My understanding of the guarantee is that it can be returned for any reason. I can't tell from a quick Google search, but it sounds like you might have a shot at no restocking fee if you're exchanging for the same model.
Given those tidbits, I'd tell them you want to exchange the phone due to reduced functionality after the update, and leave it at that. If they offer to troubleshoot, you can then say "sure, remove the update", which they can't do. I think this approach will give you the best chance of leaving the store with an un-updated phone and no fee. No CSR is going to take the OTA after having to deal with the guy who really hates the update for nonspecific reasons.
Sent from my SCH-I545 using xda premium
Click to expand...
Click to collapse
Interesting point, TheJ0hnman. I think turning window animations to something atrocious will help me have something that seems effed upon a cursory check, as well as some other developer options that undoubtedly make you think "wtf" if you don't know better, like flash on update etc. (wish I could then rehide the developer menu). Do you really think blaming the update would work well? I think I'd rather feign ignorance and say that the update "screwed with everything, battery life and runs slow", and act as if I'm unfamiliar with technical operation of android.
I don't think user error is covered under the 14 day WFG .
Why not keep it simple by saying you just want to swap colors. Whichever is less popular (white?) might have a bigger stock backlog & thus be more likely to have MDK firmware. Then either be bold and ask them not to update OTA, or be in a terrific hurry to get somewhere else and tell them you'll activate and set the phone up yourself.
cantare said:
Why not keep it simple by saying you just want to swap colors. Whichever is less popular (white?) might have a bigger stock backlog & thus be more likely to have MDK firmware. Then either be bold and ask them not to update OTA, or be in a terrific hurry to get somewhere else and tell them you'll activate and set the phone up yourself.
Click to expand...
Click to collapse
That makes a lot of sense, cantare. Only thing is I might end up paying the restocking fee. I think I'll try the warranty replacement first. Imagine me going through all this just to get another VRUAME7'd phone!
soad1789 said:
Hey guys, so I recently picked up the S4 as I had an upgrade and chose this phone specifically for it's support by developers here on XDA. Strictly due to my own aloofness, and not having checked the forums for a few weeks before walking into the store (fail), I ran the update as it popped up immediately and I figured "why not" (I KNOW, I went full-retard and expected something useful from a Verizon OTA... they screwed me last time with an OTA too ).
Anyway, I still have about ten days before my "Worry-free Guarantee" runs out, and I'm really considering going back and claiming a warranty replacement on my phone in an attempt to receive a non-VRUAME7-equipped phone (as I said, the 16GB versions in stock there didn't have the update initially). If I attempt to claim the phone as defective, do you think I could avoid the $35 restocking fee, considering I'd swap for the exact same model of phone?
I'm not sure what to expect when going back there. Some CSR's seem much more technical than others, so I don't know if I'd be drilled about the issue I'm claiming. Any advice here? Would focusing on a 'bad battery' or 'device overheating' raise any red flags? Should I bring it in drained of battery life? I've kept excellent care of the phone; it's in mint condition without a scratch or blemish, non-rooted, and fully updated.
Even if I have to pay the $35 fee, I would do it for a non-updated phone. I'm just worried that by chance the CSR that gives me my replacement would decide to run the upgrade, as it will pop up immediately. Also, any tips on ensuring I avoid the upgrade until I back up the phone and root it? Just yank out the SIM until it's good to go?
Thanks for any advice you may have. I'm new here so flame me relentlessly for any rules I may have broken . And yes, I know, ultimately I'm complaining about having an S4 (read: kinda being a *****).
Click to expand...
Click to collapse
Unfortunately it's yourself that screwed you. Not the OTA.
Root users know NEVER to take an OTA.
Hi Everyone. I just upgraded to the S4 last Sunday and while I was in the store and they were activating the phone, it started the update. I did not realize that this update locked everything down.
So, I decided that I would wait it out and see when the new update would be cracked. That was a couple days ago and I was having flash withdrawals. This morning I figured I would go to the Verizon store near work and just ask straight up ask if I could return my phone because of the new update....and as soon as the words update came out of my mouth, the girl interrupted me and said "Yes, we are having all kinds of issues with the new update and have replaced phones all weekend. We will get you a new phone".
5 mins later, new phone in hand with MDK software. AND the whole store told me not to take the update that another one is in the works. Can't wait to get home and root this thing and get Andy's Bone Stock ROM running.
anyone know the status on refurbs with the update?
i might have to get mine replaced due to brightness problems on my buttons and curious how well people are doing with the refurbs
kaos2569 said:
Hi Everyone. I just upgraded to the S4 last Sunday and while I was in the store and they were activating the phone, it started the update. I did not realize that this update locked everything down.
So, I decided that I would wait it out and see when the new update would be cracked. That was a couple days ago and I was having flash withdrawals. This morning I figured I would go to the Verizon store near work and just ask straight up ask if I could return my phone because of the new update....and as soon as the words update came out of my mouth, the girl interrupted me and said "Yes, we are having all kinds of issues with the new update and have replaced phones all weekend. We will get you a new phone".
5 mins later, new phone in hand with MDK software. AND the whole store told me not to take the update that another one is in the works. Can't wait to get home and root this thing and get Andy's Bone Stock ROM running.
Click to expand...
Click to collapse
Wow. I hope I have a similar experience! kaos2569, you got a black 16gig this morning and it was pre-ME7? This truly gives me hope.
Yes, I went to the store, and it was swapped out no problem. I didn't try to scam, or make up anything up. I just said what I posted and she stopped me mid sentence and knew about the update and how it was messing people's phones up and grabbed a brand new pre-updated one.
I just finished up rooting, installed a recovery, and installed Bone Stock. Everything went flawless.
kaos2569 said:
Yes, I went to the store, and it was swapped out no problem. I didn't try to scam, or make up anything up. I just said what I posted and she stopped me mid sentence and knew about the update and how it was messing people's phones up and grabbed a brand new pre-updated one.
I just finished up rooting, installed a recovery, and installed Bone Stock. Everything went flawless.
Click to expand...
Click to collapse
my phone should be here weds, so ill give this a try this weekend. unless the doodoo brown ones come pre-update.
kaos2569 said:
Yes, I went to the store, and it was swapped out no problem. I didn't try to scam, or make up anything up. I just said what I posted and she stopped me mid sentence and knew about the update and how it was messing people's phones up and grabbed a brand new pre-updated one.
I just finished up rooting, installed a recovery, and installed Bone Stock. Everything went flawless.
Click to expand...
Click to collapse
Wow do I feel sly! My experience was not quite as straightforward as yours, kaos2569, but I pulled it off! I had to convince two CSRs, one who actually also owned an S4 and was clearly no n00b (though he said he had the ME7 update so I guess not an XDA regular). I used one of the update screens in developer options to trick the first lady, who then restarted my phone and had me wait to be seen. While waiting, I went back and turned on developer options again, then turned them off, realizing beforehand that open apps will retain the "screwy" look even with the options off. The guy proceeded to investigate my phone for what must've been 20 minutes. I kept insisting the problem was intermittent and hinting at the possibility that the update played a role in the problem. After some skepticism (he noticed the developer options were off but the menu was available; I played dumb, saying I let a gadget-freak friend look at it for a bit), he finally offered me a free(!) replacement and I took it. I was waiting for a while once he got the new phone out, and was getting nervous that he might've been installing the update. He said "I'm downloading the update now, I'll run through it here to make sure there are no issues" so I immediately told him I had to be somewhere in ten minutes. He handed my phone back to me, I turned it off immediately, pulled the battery, and went home. Pulled the SIM card and booted-- still MDK indeed! Wow. It was a process but it was worth it. Can't wait to get some custom ROMs on this!
I can understand the animosity some people might have over doing something like this, but I was scarred by Verizon for nearly the entirety of the two years I had had my old phone, due to another damn OTA update, which didn't lock me out, but installed Gingerbread and made the phone basically impossible to use (legit, 12 seconds to open the ****** dialer). I just couldn't let Verizon lock me down again without a fight. And I will *SURELY* remember that guy the next time an upgrade comes along.
Thanks again kaos! You gave me the confidence to believe it could be done, and that it wasn't too late!
all i did was take it back within first 14 days... before i did though i went into app settings and disabled all apps including play store so they were not visible in app drawer. i told him it was freezing and soft booting itself after i updated the phone.. then i told him i called in and spoke with a tech n did a factory reset and everything dissappeared including my apps and i cant dl apps since my play store is gone.. he was lookin at it for a bit and was like wow thats weird! i told him the tech said since i was within 14 days he told me to go back to the store and exchange for a new one that wasnt updated.. worked like a charm! i told him not to update it that ill decline it until they come out with a new update n that was it! rooted n installed twrp soon as i got home been flashin every rom on here since! currently on hyperdrive n lovin it!
Sent from my SCH-I545 using xda app-developers app
soad1789 said:
Wow do I feel sly! My experience was not quite as straightforward as yours, kaos2569, but I pulled it off! I had to convince two CSRs, one who actually also owned an S4 and was clearly no n00b (though he said he had the ME7 update so I guess not an XDA regular). I used one of the update screens in developer options to trick the first lady, who then restarted my phone and had me wait to be seen. While waiting, I went back and turned on developer options again, then turned them off, realizing beforehand that open apps will retain the "screwy" look even with the options off. The guy proceeded to investigate my phone for what must've been 20 minutes. I kept insisting the problem was intermittent and hinting at the possibility that the update played a role in the problem. After some skepticism (he noticed the developer options were off but the menu was available; I played dumb, saying I let a gadget-freak friend look at it for a bit), he finally offered me a free(!) replacement and I took it. I was waiting for a while once he got the new phone out, and was getting nervous that he might've been installing the update. He said "I'm downloading the update now, I'll run through it here to make sure there are no issues" so I immediately told him I had to be somewhere in ten minutes. He handed my phone back to me, I turned it off immediately, pulled the battery, and went home. Pulled the SIM card and booted-- still MDK indeed! Wow. It was a process but it was worth it. Can't wait to get some custom ROMs on this!
I can understand the animosity some people might have over doing something like this, but I was scarred by Verizon for nearly the entirety of the two years I had had my old phone, due to another damn OTA update, which didn't lock me out, but installed Gingerbread and made the phone basically impossible to use (legit, 12 seconds to open the ****** dialer). I just couldn't let Verizon lock me down again without a fight. And I will *SURELY* remember that guy the next time an upgrade comes along.
Thanks again kaos! You gave me the confidence to believe it could be done, and that it wasn't too late!
Click to expand...
Click to collapse
And you are proud of this? It's because of people like you returning non defective products that the rest of the consumers have to suffer. tl;dr guess you have a total lack of integrity and morals to just accept your screw up. You sir are a douche bag.
Reading to learn about your device. Crazy, Who would of known.
Sent from my SCH-I545 using Tapatalk 2
zetsumeikuro said:
And you are proud of this? It's because of people like you returning non defective products that the rest of the consumers have to suffer. tl;dr guess you have a total lack of integrity and morals to just accept your screw up. You sir are a douche bag.
Click to expand...
Click to collapse
hexitnow said:
Reading to learn about your device. Crazy, Who would of known.
Sent from my SCH-I545 using Tapatalk 2
Click to expand...
Click to collapse
You guys are certainly entitled to your opinions, and I really don't disagree. I have egg on my face from the whole event. After all, it was my fumbling that screwed me over in the first place. However, I'm curious as to your feelings about Big Red itself. Like I said, this phone enticed me exactly for it's support by this community, and Verizon obviously realized that if they in turn locked the phone down with an update. What of that?
zetsumeikuro; this device will quickly be determined a Certified Like-New Replacement. I took pristine care of the phone, didn't screw around with the internals at all, and even kept the touchscreen under the manufacturer-issued screen protector the entire time I had the phone. If someone (due to their own bumbling) drops their phone in water, loses it, etc. They will end up with that phone and be very happy with it, unless they expected to luck out on a replacement and receive a pre-ME7 phone as well. I'm sorry, I can't say I see the harm in that, or how any other consumer suffers outright. I could've gotten a replacement within my 14 days for almost any reason. Yes-- I got out of a restocking fee and got a pre-update phone; what if I just paid $35 and got a Droid instead?
hexitnow, absolutely. I goofed up, that's for sure. I could attempt to excuse that by saying how I've been working 65-hour weeks and attempting to orchestrate a move into a new apartment lately, but I'm sure nobody really cares about that. Yes, I was negligent, having read up on the phone in early June thinking our upgrade was sooner than it actually was (and being treated oh-so-rudely by a CSR when we thought our upgrades were available back then), but ultimately it was me being stupid. I believe I learned a lesson here, and you rightly may resent me and people like me for our stupidity, but people make mistakes. This isn't my first or last one, either. Ultimately, it's just a phone update, I screwed nobody in doing what I did except arguably Verizon, who I managed to avoid paying yet another $35 to. I... I just don't feel that bad. I've felt wronged by them at every turn, and honestly I feel worse sticking with them as my carrier then I do taking advantage of my "Worry-free Guarantee" (assuming you don't worry about $35 fees).
Note that I am known to be a "whimsical douchebag", however.
soad1789 said:
You guys are certainly entitled to your opinions, and I really don't disagree. I have egg on my face from the whole event. After all, it was my fumbling that screwed me over in the first place. However, I'm curious as to your feelings about Big Red itself. Like I said, this phone enticed me exactly for it's support by this community, and Verizon obviously realized that if they in turn locked the phone down with an update. What of that?
zetsumeikuro; this device will quickly be determined a Certified Like-New Replacement. I took pristine care of the phone, didn't screw around with the internals at all, and even kept the touchscreen under the manufacturer-issued screen protector the entire time I had the phone. If someone (due to their own bumbling) drops their phone in water, loses it, etc. They will end up with that phone and be very happy with it, unless they expected to luck out on a replacement and receive a pre-ME7 phone as well. I'm sorry, I can't say I see the harm in that, or how any other consumer suffers outright. I could've gotten a replacement within my 14 days for almost any reason. Yes-- I got out of a restocking fee and got a pre-update phone; what if I just paid $35 and got a Droid instead?
hexitnow, absolutely. I goofed up, that's for sure. I could attempt to excuse that by saying how I've been working 65-hour weeks and attempting to orchestrate a move into a new apartment lately, but I'm sure nobody really cares about that. Yes, I was negligent, having read up on the phone in early June thinking our upgrade was sooner than it actually was (and being treated oh-so-rudely by a CSR when we thought our upgrades were available back then), but ultimately it was me being stupid. I believe I learned a lesson here, and you rightly may resent me and people like me for our stupidity, but people make mistakes. This isn't my first or last one, either. Ultimately, it's just a phone update, I screwed nobody in doing what I did except arguably Verizon, who I managed to avoid paying yet another $35 to. I... I just don't feel that bad. I've felt wronged by them at every turn, and honestly I feel worse sticking with them as my carrier then I do taking advantage of my "Worry-free Guarantee" (assuming you don't worry about $35 fees).
Note that I am known to be a "whimsical douchebag", however.
Click to expand...
Click to collapse
Don't see the harm in falsifying issues with a non defective device? I'm sure Samsung and Verizon will beg to differ. Yeah your device will probably get turned into a CLNR but clearly someone will be taking a hit for the brand new device you got. I mean the whole issue here that you seem to not see is the utter lack of integrity/honesty on your part. You screwing with developer options to make it look like the phone is having intermittent software issues to some untrained CSR. What you did there just reeks of desperation of you not willing to accept a mistake you made. I'm not going to go into the whole Verizon/Sammy locking down the device debacle, as there is the developer edition of the device. I'm not trying to defend Verizon and their ways.. Simply put it I'm disgusted with the lengths/measure you took to get a replacement device.
zetsumeikuro said:
Don't see the harm in falsifying issues with a non defective device? I'm sure Samsung and Verizon will beg to differ. Yeah your device will probably get turned into a CLNR but clearly someone will be taking a hit for the brand new device you got. I mean the whole issue here that you seem to not see is the utter lack of integrity/honesty on your part. You screwing with developer options to make it look like the phone is having intermittent software issues to some untrained CSR. What you did there just reeks of desperation of you not willing to accept a mistake you made. I'm not going to go into the whole Verizon/Sammy locking down the device debacle, as there is the developer edition of the device. I'm not trying to defend Verizon and their ways.. Simply put it I'm disgusted with the lengths/measure you took to get a replacement device.
Click to expand...
Click to collapse
As I said, you're entitled to your opinions. I could've swapped the phone for any reason, even if I just "didn't like it", as per Verizon's policy. Even if I paid$35 and swapped for an iPhone both Verizon and Samsung would've taken the same "hit". I just managed to avoid the restocking fee. But as you imply, I'm sure Verizon and Samsung will gather in a circle and weep.
They can take that $35 from the device upgrade fees they failed to mention in store. But I'm expected to maintain my full integrity.gotcha.
You sound like my father :laugh:
Very sad my launch day s4 with custom firmware has taken a crap on me. The handset speaker has crapped out and no sound is coming out at all. I didnt drop it or get it wet it just went out and I believe it's still under manufacturer warranty. Will I have to send it to Samsung or can I take it directly to Verizon? If I have to send it to Samsung I would almost rather file an insurance claim so I wasn't out my phone for 3 or 4 days. Thanks guys.
Hit thanks if I helped you out. Doing a little bit of reading goes a long way. Sent via tapatalk.
hexitnow said:
Very sad my launch day s4 with custom firmware has taken a crap on me. The handset speaker has crapped out and no sound is coming out at all. I didnt drop it or get it wet it just went out and I believe it's still under manufacturer warranty. Will I have to send it to Samsung or can I take it directly to Verizon? If I have to send it to Samsung I would almost rather file an insurance claim so I wasn't out my phone for 3 or 4 days. Thanks guys.
Hit thanks if I helped you out. Doing a little bit of reading goes a long way. Sent via tapatalk.
Click to expand...
Click to collapse
Not completely understanding your post. Are you saying you have loaded a custom ROM? If you did any customization to the phone, it does technically violate the warranty and VErizon doesn't have to honor it if they see it. Why people try to return the phone to original state of no rooting, no custom recovery and stock base.
decaturbob said:
Not completely understanding your post. Are you saying you have loaded a custom ROM? If you did any customization to the phone, it does technically violate the warranty and VErizon doesn't have to honor it if they see it. Why people try to return the phone to original state of no rooting, no custom recovery and stock base.
Click to expand...
Click to collapse
I didnt ask how to return it to stock. I could understand your frustration if I had bricked it and am trying to remove root so they'd take it back, but that's not the case. My speaker failed and it was not caused by the rom. For the rest of this thread let's pretend my phone is completely stock. All I was asking if Verizon will swap it out or if I have to send it back to Samsung for warranty purposes.
Hit thanks if I helped you out. Doing a little bit of reading goes a long way. Sent via tapatalk.
hexitnow said:
I didnt ask how to return it to stock. I could understand your frustration if I had bricked it and am trying to remove root so they'd take it back, but that's not the case. My speaker failed and it was not caused by the rom. For the rest of this thread let's pretend my phone is completely stock. All I was asking if Verizon will swap it out or if I have to send it back to Samsung for warranty purposes.
Hit thanks if I helped you out. Doing a little bit of reading goes a long way. Sent via tapatalk.
Click to expand...
Click to collapse
verizon website has real time chat, I suspect you could call your nearest verizon store or go online to ask pretty easy
decaturbob said:
verizon website has real time chat, I suspect you could call your nearest verizon store or go online to ask pretty easy
Click to expand...
Click to collapse
That was my next option after seeing if I could reach someone that had warrantied their handset. Thanks.
Hit thanks if I helped you out. Doing a little bit of reading goes a long way. Sent via tapatalk.
when ME7 was first sent OTA I let it update not realizing what was going to happen. I immediately called VZW and said my battery was getting really hot when I was charging the phone, they overnighted me a refurb (with MDK). I think if it's within a year you can go into the store (or by phone) and they should change it out for you with a refurb. Do you pay for the monthly extended warranty service?
markanthonyjohn said:
when ME7 was first sent OTA I let it update not realizing what was going to happen. I immediately called VZW and said my battery was getting really hot when I was charging the phone, they overnighted me a refurb (with MDK). I think if it's within a year you can go into the store (or by phone) and they should change it out for you with a refurb. Do you pay for the monthly extended warranty service?
Click to expand...
Click to collapse
I don't pay them but I do have asurions insurance.
Hit thanks if I helped you out. Doing a little bit of reading goes a long way. Sent via tapatalk.
I just had to return my S4 to Samsung for a defective proximity sensor. I set it all up through the online chat on Samsung's website. After verifying my phone was still under warranty, they emailed me a shipping label and everything at no cost to me. So if Verizon won't hook you up at least Samsung will. Good luck with your return, just really sucks that now you will lose that sweet unlocked bootloader for no fault of yours.
GoBears said:
I just had to return my S4 to Samsung for a defective proximity sensor. I set it all up through the online chat on Samsung's website. After verifying my phone was still under warranty, they emailed me a shipping label and everything at no cost to me. So if Verizon won't hook you up at least Samsung will. Good luck with your return, just really sucks that now you will lose that sweet unlocked bootloader for no fault of yours.
Click to expand...
Click to collapse
I've never had any problems with Samsung phones and I've owned a few of their smartphones, a couple dumbphones, and I bought my wife the galaxy tab 3 for christmas. I'm a little upset about losing the ability to have custom roms ... oh well It could be worse I suppose. Thanks for the post advice as well I appreciate it, that goes for everyone else as well.
Hit thanks if I helped you out. Doing a little bit of reading goes a long way. Sent via tapatalk.
Sad day my replacement s4 just arrived and as I suspected it was running the newest firmware. Even sadder now I get to flash a stock factory image over mdk and say good bye to loki. It was fun while it lasted.
Hit thanks if I helped you out. Doing a little bit of reading goes a long way. Sent via tapatalk.