Related
I sent my Galaxy Note into Samsung to get the screen repaired.
When I sent it off, I realized that I forgot to reset the flash counter.
I was scared ****less.
Anyway, they repaired it and it is about to be sent back to me.
I just thought I would let everyone know that there is nothing to worry about.
sealcouch said:
I sent my Galaxy Note into Samsung to get the screen repaired.
When I sent it off, I realized that I forgot to reset the flash counter.
I was scared ****less.
Anyway, they repaired it and it is about to be sent back to me.
I just thought I would let everyone know that there is nothing to worry about.
Click to expand...
Click to collapse
I think you just got lucky bud and I would not encourage anyone else to do the same thing. Just because they agreed to fix your phone doesn't mean that everyone else will be as fortunate. Samsung and your phone carrier clearly stated that if you do flash a non OEM ROM you will be voiding your warranty.
Also, lets wait till you get your phone back before you consider this a success.
deeken said:
I think you just got lucky bud and I would not encourage anyone else to do the same thing. Just because they agreed to fix your phone doesn't mean that everyone else will be as fortunate. Samsung and your phone carrier clearly stated that if you do flash a non OEM ROM you will be voiding your warranty.
Also, lets wait till you get your phone back before you consider this a success.
Click to expand...
Click to collapse
Yeah. I wouldn't recommend it. I feel like if I sent my phone in for some sort of software issue I would be out of luck.
I will update this thread when I actually get the phone back.
it might depend on the repair in question. A screen replacement is just hardware so they may not mind the software being a custom ROM. I sent in a GT 10.1 with AOKP installed to fix a screen issue. I'm sure they noticed the angry rainbow unicorn when they booted it up. They fixed it no problem though annoyingly, they actually WIPED my entire device, sdcard and everything back to stock. On the GT 10.1 boards, no one has had that happen except me.
I have to send my note in for a repair on my SD card slot, which keeps popping out the microsd. My phone has a custom rom and probably 3 on the flash counter. I was hoping they didn't care since it was a hardware issue. On a side note, it sucks that AT&T doesn't give out loaner phones while it's being fixed.
flintdragon said:
it might depend on the repair in question. A screen replacement is just hardware so they may not mind the software being a custom ROM. I sent in a GT 10.1 with AOKP installed to fix a screen issue. I'm sure they noticed the angry rainbow unicorn when they booted it up. They fixed it no problem though annoyingly, they actually WIPED my entire device, sdcard and everything back to stock. On the GT 10.1 boards, no one has had that happen except me.
Click to expand...
Click to collapse
Makes me wonder if they just gave you a different phone? Or you memorized the hardware numbers? I agree with you being a hardware issue, they are probably not going to care about the flash counter. If you sent them a boot looping device that had the flash counter up high, then i would suspect they might say something.
No real worries guys. I had to send my phone in to Sammy for a screen issue a couple days before braway released the counter reset. They repaired it with no issues, wiped the ROM and reset the counter for me lol. This was back in late March.
Edit- in my case, they gave me the same phone because the Bluetooth physical address was the same. They replaced the screen including the front glass, so I didn't get my screen protector back.
Im pretty sure the techs there get paid by the hour and Im also sure that they themselves(techs) flash custom software on their devices. If I worked in that dept, I would spend the extra time resetting your flash counters and reverting you to stock, only to make my day go by quicker... I wouldn't recommend betting the farm on that. IMHO
dcfella said:
I have to send my note in for a repair on my SD card slot, which keeps popping out the microsd. My phone has a custom rom and probably 3 on the flash counter. I was hoping they didn't care since it was a hardware issue. On a side note, it sucks that AT&T doesn't give out loaner phones while it's being fixed.
Click to expand...
Click to collapse
It depends on the store. I threw a fit, called customer service and they have me a credit for ****tiest prepaid phone they have. Least its mine now as a total emergency backup. I was not gonna be out of a phone for days.
Sent from my SAMSUNG-SGH-I717 using XDA
erick161 said:
It depends on the store. I threw a fit, called customer service and they have me a credit for ****tiest prepaid phone they have. Least its mine now as a total emergency backup. I was not gonna be out of a phone for days.
Sent from my SAMSUNG-SGH-I717 using XDA
Click to expand...
Click to collapse
I sent it off Monday and I already have the tracking number for the return shipping. In any case, I am using my old iPhone 3g until I get my phone back. It's always good to have a spare.
So people wouldn't recommend it, but who here has actually been denied service with an upped counter?
Traditionally, going all the way back to my Nexus One, the phone manufacturers don't care about root/s-off/flash counter if it's a clear hardware issue. If your button stops working or your screen doesn't respond anymore or your phone doesn't charge, they generally fix it.
sealcouch said:
I sent it off Monday and I already have the tracking number for the return shipping. In any case, I am using my old iPhone 3g until I get my phone back. It's always good to have a spare.
Click to expand...
Click to collapse
Of course its best to have a backup, but at the time I didn't. I didn't expect a loaner, but when the CSR on the phone said I'd get one...then the store says no...well, we have problems.
Sent from my SAMSUNG-SGH-I717 using XDA
I won't brick my phone again. It's a SGH-I717R (Rogers). It was loaded back with AT&T 4.0.4 after it was unbricked but I've lost data signal, no internet (WIFI was OK). I've tried to root it again and now, I can only go to the Samsung logo... (Smell of burned fuses) At least, I can boot the download screen. I only see 2 choices. I put it on eBay like that or somebody logs of my laptop with Teamviewer and do it for me. I'll pay 50$, via your Paypal account after a full successful upgrade. So, who's the first one interested to help me to get it back to work with JB? Don't really care about the ROM, the only real options I want is Sphere, fast interface and stability. Thanks.
Peter
PS I want somebody who KNOWS what to do. Means experienced.
L O L
Makin cakin?
Saved and Texan by the Grace of God, Redneck by choice.
babu2001 said:
I won't brick my phone again. It's a SGH-I717R (Rogers). It was loaded back with AT&T 4.0.4 after it was unbricked but I've lost data signal, no internet (WIFI was OK). I've tried to root it again and now, I can only go to the Samsung logo... (Smell of burned fuses) At least, I can boot the download screen. I only see 2 choices. I put it on eBay like that or somebody logs of my laptop with Teamviewer and do it for me. I'll pay 50$, via your Paypal account after a full successful upgrade. So, who's the first one interested to help me to get it back to work with JB? Don't really care about the ROM, the only real options I want is Sphere, fast interface and stability. Thanks.
Peter
PS I want somebody who KNOWS what to do. Means experienced.
Click to expand...
Click to collapse
Start over. Use the "Return to Stock" thread to return the phone to then state is was in when you got it...minus the burnt fuse smell, and any damage to the hardware. Re root it, reinstall CWM, then flash JB.
I don't know what you were doing to the phone, but I believe the Note came out Feb 27 (???) of last year, which could mean your warranty expires in just days, or a couple months from now at the least. If its fried, but doesn't have water or drop damage l, it could be defective...if that's the case, return to stock and send it in to Samsung for a warranty replacement.
If it really does smell burnt, companies have an extreme interest in their own combusting products. Call up Samsung.
Sent from my SAMSUNG-SGH-I717 using XDA Premium HD app
babu2001 said:
I won't brick my phone again. It's a SGH-I717R (Rogers). It was loaded back with AT&T 4.0.4 after it was unbricked but I've lost data signal, no internet (WIFI was OK). I've tried to root it again and now, I can only go to the Samsung logo... (Smell of burned fuses) At least, I can boot the download screen. I only see 2 choices. I put it on eBay like that or somebody logs of my laptop with Teamviewer and do it for me. I'll pay 50$, via your Paypal account after a full successful upgrade. So, who's the first one interested to help me to get it back to work with JB? Don't really care about the ROM, the only real options I want is Sphere, fast interface and stability. Thanks.
Peter
PS I want somebody who KNOWS what to do. Means experienced.
Click to expand...
Click to collapse
if ur online right now ill walk u through the process u will be rooted within ten minutes
What I meant about the smell was the fume getting out of my hears. No physical damage.
Too late...
Too late guys. Jasonstackhouse got the money. Thanks to him. :laugh:
Way to go JStackHouse! Hope you really do get paid. If not, you're a good guy. OP, hope you got all the fume outta your "hears".
fume in yur hears is a bad sign, and should be looked at by a doctor....
But I'm glad the phone is not hurt...LOL
Hey guys/gals,
Just thought I would share this with everyone. Best Buy has a new policy with their warranty for phones (at least the ones by me do).
You no longer have to ship your phone in for service. All you do is go to the store, tell them your problem, they ship a new phone (the last couple I had replaced arrived in less than 36 hours), and you bring your phone in when the new/re-manufactured one arrives.
This is great if you have a problem where your current phone still works. You don't have to dig out an old phone, or rent a POS loaner phone from BBY, but you can still do all of those things if your phone is unusable.
Like I said just though I would share this info. I think BBY keeps making their protection policies better and better.
Hope this has helped someone!
I will put this to the test this weekend!!! Good find!!!
Sent from my EVO using Tapatalk 2
FattySparks said:
Hey guys/gals,
Just thought I would share this with everyone. Best Buy has a new policy with their warranty for phones (at least the ones by me do).
You no longer have to ship your phone in for service. All you do is go to the store, tell them your problem, they ship a new phone (the last couple I had replaced arrived in less than 36 hours), and you bring your phone in when the new/re-manufactured one arrives.
This is great if you have a problem where your current phone still works. You don't have to dig out an old phone, or rent a POS loaner phone from BBY, but you can still do all of those things if your phone is unusable.
Like I said just though I would share this info. I think BBY keeps making their protection policies better and better.
Hope this has helped someone!
Click to expand...
Click to collapse
This is what they did for me when I needed a replacement about six months ago.
They did not offer it to me until I spoke with the manager because i didn't want to be without a phone for a few days or use one of their loaner phones.
Sent from my EVO LTE rocking Sense 5!
about time they changed it, I canx my 3x black ties just because of this
Best buy insurance, ftw. I will never buy another phone anywhere else. Im on my 3rd lte and i got the lte free because they had no more 3d's. They ask basic questions about what happened and then ship it out. I got my last replacement in 2 days. Took it in on a Monday at 7pm and got my replacement on Wednesday at 7pm.
Awesome. I love black tie (bb). I had to replace due to malfunctions and no questions or hassles in fact the reason I signed up for black tie was the guy indicated I would never have to send anything in and that I would get a new replacement directly from the store which they did. I even had the guy write and confirm that on my sales receipt because I didn't believe him.
Sent from my EVO using xda app-developers app
Thank you all for the info. I won't be going to Sprint stores anymore. BB sounds like the way to go now. Back when I worked there it definitely wasn't but a lot has changed since then. Good to know.
My EVO has developed a problem where I'm getting all sorts of crazy noise on the screen. Definitely a hardware problem as it even has problems with the HTC logo on boot. I'm currently S-OFF with the latest CM release installed. Do I need to unroot and restore back to Sense before I take the phone into Best Buy, or do they not care?
Thanks for the help and all the useful info!!
pdlboy said:
My EVO has developed a problem where I'm getting all sorts of crazy noise on the screen. Definitely a hardware problem as it even has problems with the HTC logo on boot. I'm currently S-OFF with the latest CM release installed. Do I need to unroot and restore back to Sense before I take the phone into Best Buy, or do they not care?
Thanks for the help and all the useful info!!
Click to expand...
Click to collapse
I would at least flash a stock rom and splash screen before taking it in. Other than that, my local store doesn't care about root.
FattySparks said:
I would at least flash a stock rom and splash screen before taking it in. Other than that, my local store doesn't care about root.
Click to expand...
Click to collapse
When i took my last one in i had viper on it but i was taking it in because the screen was crushed. It was still usable thougg and he was sittin there going through the different venom options just amazed. Then i told him i just wanted to erase the data and internal storage and he was amazed by twrp too lmao. He didn't give half a sht.
youdug said:
When i took my last one in i had viper on it but i was taking it in because the screen was crushed. It was still usable thougg and he was sittin there going through the different venom options just amazed. Then i told him i just wanted to erase the data and internal storage and he was amazed by twrp too lmao. He didn't give half a sht.
Click to expand...
Click to collapse
Yeah, my store is the same way, but I doubt every store is the same. To be safe I would backup, flash a stock rom, bring it in and show them the problem, then recover until your "new" phone gets in and the re-flash a stock rom when you bring it back.
I doubt they'd care, but this should cover your a$$ either way.
FattySparks said:
Yeah, my store is the same way, but I doubt every store is the same. To be safe I would backup, flash a stock rom, bring it in and show them the problem, then recover until your "new" phone gets in and the re-flash a stock rom when you bring it back.
I doubt they'd care, but this should cover your a$$ either way.
Click to expand...
Click to collapse
Best buy covers software though right? So why would it matter? There's nothing saying they don't cover rooted devices. I even asked the manager when i got my 3d and he said if i bricked it I'm covered. So why flash back to stock? Unless youre having issues that could be rom/kernel related of course.. then youll obviously want to flash to something else to make sure its not the rom and then go back to stock to show them its happeneing on there also.
youdug said:
Best buy covers software though right? So why would it matter? There's nothing saying they don't cover rooted devices. I even asked the manager when i got my 3d and he said if i bricked it I'm covered. So why flash back to stock? Unless youre having issues that could be rom/kernel related of course.. then youll obviously want to flash to something else to make sure its not the rom and then go back to stock to show them its happeneing on there also.
Click to expand...
Click to collapse
Because it is better to be safe than sorry. If you read the terms and conditions, they don't list software as covered. They could deny coverage if they wanted to. Every store is not the same, but if you hand them a phone that is obviously not stock, there is more of a chance of them questioning it. I don't think they would, but it takes me 2 minutes to flash back to stock, so I'd rather avoid a potential headache. I'm getting a "new" phone anyway, so what do I care if I leave cm10 on my old one. Plus, it's a good way to wipe your phone.
Personally, if I were a store employee and someone brought me a "bricked" phone that I could prove was rooted, I wouldn't cover them. If you bricked your phone, that's your fault. Best Buy or any other business shouldn't subsidize your hobby, because you didn't know what you were doing. That makes the development community look bad. Now if it were a problem that was obviously not caused by root, I would look the other way.
I'm currently in this situation where my screen is cracked. I too was wondering if I needed to unroot before I had them ship the phone out for repair. What stock ROM does everyone suggest?
Sent from my EVO using Tapatalk 2
I'm using Sharkie's right now as my daily. It flashes with the new TWRP. One of the other ones that I tried wouldn't flash.
Sent from my EVO using xda premium
FattySparks said:
Because it is better to be safe than sorry. If you read the terms and conditions, they don't list software as covered. They could deny coverage if they wanted to. Every store is not the same, but if you hand them a phone that is obviously not stock, there is more of a chance of them questioning it. I don't think they would, but it takes me 2 minutes to flash back to stock, so I'd rather avoid a potential headache. I'm getting a "new" phone anyway, so what do I care if I leave cm10 on my old one. Plus, it's a good way to wipe your phone.
Personally, if I were a store employee and someone brought me a "bricked" phone that I could prove was rooted, I wouldn't cover them. If you bricked your phone, that's your fault. Best Buy or any other business shouldn't subsidize your hobby, because you didn't know what you were doing. That makes the development community look bad. Now if it were a problem that was obviously not caused by root, I would look the other way.
Click to expand...
Click to collapse
I see where you are coming from but A. You wouldn't have the power to set a company wide policy B. You would have to account for all the phones sold with the protection plan being quoted "for any reason at all" C. As low hourly wage employee you wouldn't care
Nice to know :thumbup:
Sent from my EVO using xda premium
RulingCzar said:
I see where you are coming from but A. You wouldn't have the power to set a company wide policy B. You would have to account for all the phones sold with the protection plan being quoted "for any reason at all" C. As low hourly wage employee you wouldn't care
Click to expand...
Click to collapse
Pretty sure he was posting from the perspective of someone who *could* set company wide policy FWIW.
Sent from my EVO using xda premium
Hey guys, so I recently picked up the S4 as I had an upgrade and chose this phone specifically for it's support by developers here on XDA. Strictly due to my own aloofness, and not having checked the forums for a few weeks before walking into the store (fail), I ran the update as it popped up immediately and I figured "why not" (I KNOW, I went full-retard and expected something useful from a Verizon OTA... they screwed me last time with an OTA too ).
Anyway, I still have about ten days before my "Worry-free Guarantee" runs out, and I'm really considering going back and claiming a warranty replacement on my phone in an attempt to receive a non-VRUAME7-equipped phone (as I said, the 16GB versions in stock there didn't have the update initially). If I attempt to claim the phone as defective, do you think I could avoid the $35 restocking fee, considering I'd swap for the exact same model of phone?
I'm not sure what to expect when going back there. Some CSR's seem much more technical than others, so I don't know if I'd be drilled about the issue I'm claiming. Any advice here? Would focusing on a 'bad battery' or 'device overheating' raise any red flags? Should I bring it in drained of battery life? I've kept excellent care of the phone; it's in mint condition without a scratch or blemish, non-rooted, and fully updated.
Even if I have to pay the $35 fee, I would do it for a non-updated phone. I'm just worried that by chance the CSR that gives me my replacement would decide to run the upgrade, as it will pop up immediately. Also, any tips on ensuring I avoid the upgrade until I back up the phone and root it? Just yank out the SIM until it's good to go?
Thanks for any advice you may have. I'm new here so flame me relentlessly for any rules I may have broken . And yes, I know, ultimately I'm complaining about having an S4 (read: kinda being a *****).
I stopped the update by turning off WiFi and data until I had it rooted and ROMed
Sent from my SCH-I545 using xda premium
My understanding of the guarantee is that it can be returned for any reason. I can't tell from a quick Google search, but it sounds like you might have a shot at no restocking fee if you're exchanging for the same model.
Given those tidbits, I'd tell them you want to exchange the phone due to reduced functionality after the update, and leave it at that. If they offer to troubleshoot, you can then say "sure, remove the update", which they can't do. I think this approach will give you the best chance of leaving the store with an un-updated phone and no fee. No CSR is going to take the OTA after having to deal with the guy who really hates the update for nonspecific reasons.
Sent from my SCH-I545 using xda premium
TheJ0hnman said:
My understanding of the guarantee is that it can be returned for any reason. I can't tell from a quick Google search, but it sounds like you might have a shot at no restocking fee if you're exchanging for the same model.
Given those tidbits, I'd tell them you want to exchange the phone due to reduced functionality after the update, and leave it at that. If they offer to troubleshoot, you can then say "sure, remove the update", which they can't do. I think this approach will give you the best chance of leaving the store with an un-updated phone and no fee. No CSR is going to take the OTA after having to deal with the guy who really hates the update for nonspecific reasons.
Sent from my SCH-I545 using xda premium
Click to expand...
Click to collapse
Interesting point, TheJ0hnman. I think turning window animations to something atrocious will help me have something that seems effed upon a cursory check, as well as some other developer options that undoubtedly make you think "wtf" if you don't know better, like flash on update etc. (wish I could then rehide the developer menu). Do you really think blaming the update would work well? I think I'd rather feign ignorance and say that the update "screwed with everything, battery life and runs slow", and act as if I'm unfamiliar with technical operation of android.
I don't think user error is covered under the 14 day WFG .
Why not keep it simple by saying you just want to swap colors. Whichever is less popular (white?) might have a bigger stock backlog & thus be more likely to have MDK firmware. Then either be bold and ask them not to update OTA, or be in a terrific hurry to get somewhere else and tell them you'll activate and set the phone up yourself.
cantare said:
Why not keep it simple by saying you just want to swap colors. Whichever is less popular (white?) might have a bigger stock backlog & thus be more likely to have MDK firmware. Then either be bold and ask them not to update OTA, or be in a terrific hurry to get somewhere else and tell them you'll activate and set the phone up yourself.
Click to expand...
Click to collapse
That makes a lot of sense, cantare. Only thing is I might end up paying the restocking fee. I think I'll try the warranty replacement first. Imagine me going through all this just to get another VRUAME7'd phone!
soad1789 said:
Hey guys, so I recently picked up the S4 as I had an upgrade and chose this phone specifically for it's support by developers here on XDA. Strictly due to my own aloofness, and not having checked the forums for a few weeks before walking into the store (fail), I ran the update as it popped up immediately and I figured "why not" (I KNOW, I went full-retard and expected something useful from a Verizon OTA... they screwed me last time with an OTA too ).
Anyway, I still have about ten days before my "Worry-free Guarantee" runs out, and I'm really considering going back and claiming a warranty replacement on my phone in an attempt to receive a non-VRUAME7-equipped phone (as I said, the 16GB versions in stock there didn't have the update initially). If I attempt to claim the phone as defective, do you think I could avoid the $35 restocking fee, considering I'd swap for the exact same model of phone?
I'm not sure what to expect when going back there. Some CSR's seem much more technical than others, so I don't know if I'd be drilled about the issue I'm claiming. Any advice here? Would focusing on a 'bad battery' or 'device overheating' raise any red flags? Should I bring it in drained of battery life? I've kept excellent care of the phone; it's in mint condition without a scratch or blemish, non-rooted, and fully updated.
Even if I have to pay the $35 fee, I would do it for a non-updated phone. I'm just worried that by chance the CSR that gives me my replacement would decide to run the upgrade, as it will pop up immediately. Also, any tips on ensuring I avoid the upgrade until I back up the phone and root it? Just yank out the SIM until it's good to go?
Thanks for any advice you may have. I'm new here so flame me relentlessly for any rules I may have broken . And yes, I know, ultimately I'm complaining about having an S4 (read: kinda being a *****).
Click to expand...
Click to collapse
Unfortunately it's yourself that screwed you. Not the OTA.
Root users know NEVER to take an OTA.
Hi Everyone. I just upgraded to the S4 last Sunday and while I was in the store and they were activating the phone, it started the update. I did not realize that this update locked everything down.
So, I decided that I would wait it out and see when the new update would be cracked. That was a couple days ago and I was having flash withdrawals. This morning I figured I would go to the Verizon store near work and just ask straight up ask if I could return my phone because of the new update....and as soon as the words update came out of my mouth, the girl interrupted me and said "Yes, we are having all kinds of issues with the new update and have replaced phones all weekend. We will get you a new phone".
5 mins later, new phone in hand with MDK software. AND the whole store told me not to take the update that another one is in the works. Can't wait to get home and root this thing and get Andy's Bone Stock ROM running.
anyone know the status on refurbs with the update?
i might have to get mine replaced due to brightness problems on my buttons and curious how well people are doing with the refurbs
kaos2569 said:
Hi Everyone. I just upgraded to the S4 last Sunday and while I was in the store and they were activating the phone, it started the update. I did not realize that this update locked everything down.
So, I decided that I would wait it out and see when the new update would be cracked. That was a couple days ago and I was having flash withdrawals. This morning I figured I would go to the Verizon store near work and just ask straight up ask if I could return my phone because of the new update....and as soon as the words update came out of my mouth, the girl interrupted me and said "Yes, we are having all kinds of issues with the new update and have replaced phones all weekend. We will get you a new phone".
5 mins later, new phone in hand with MDK software. AND the whole store told me not to take the update that another one is in the works. Can't wait to get home and root this thing and get Andy's Bone Stock ROM running.
Click to expand...
Click to collapse
Wow. I hope I have a similar experience! kaos2569, you got a black 16gig this morning and it was pre-ME7? This truly gives me hope.
Yes, I went to the store, and it was swapped out no problem. I didn't try to scam, or make up anything up. I just said what I posted and she stopped me mid sentence and knew about the update and how it was messing people's phones up and grabbed a brand new pre-updated one.
I just finished up rooting, installed a recovery, and installed Bone Stock. Everything went flawless.
kaos2569 said:
Yes, I went to the store, and it was swapped out no problem. I didn't try to scam, or make up anything up. I just said what I posted and she stopped me mid sentence and knew about the update and how it was messing people's phones up and grabbed a brand new pre-updated one.
I just finished up rooting, installed a recovery, and installed Bone Stock. Everything went flawless.
Click to expand...
Click to collapse
my phone should be here weds, so ill give this a try this weekend. unless the doodoo brown ones come pre-update.
kaos2569 said:
Yes, I went to the store, and it was swapped out no problem. I didn't try to scam, or make up anything up. I just said what I posted and she stopped me mid sentence and knew about the update and how it was messing people's phones up and grabbed a brand new pre-updated one.
I just finished up rooting, installed a recovery, and installed Bone Stock. Everything went flawless.
Click to expand...
Click to collapse
Wow do I feel sly! My experience was not quite as straightforward as yours, kaos2569, but I pulled it off! I had to convince two CSRs, one who actually also owned an S4 and was clearly no n00b (though he said he had the ME7 update so I guess not an XDA regular). I used one of the update screens in developer options to trick the first lady, who then restarted my phone and had me wait to be seen. While waiting, I went back and turned on developer options again, then turned them off, realizing beforehand that open apps will retain the "screwy" look even with the options off. The guy proceeded to investigate my phone for what must've been 20 minutes. I kept insisting the problem was intermittent and hinting at the possibility that the update played a role in the problem. After some skepticism (he noticed the developer options were off but the menu was available; I played dumb, saying I let a gadget-freak friend look at it for a bit), he finally offered me a free(!) replacement and I took it. I was waiting for a while once he got the new phone out, and was getting nervous that he might've been installing the update. He said "I'm downloading the update now, I'll run through it here to make sure there are no issues" so I immediately told him I had to be somewhere in ten minutes. He handed my phone back to me, I turned it off immediately, pulled the battery, and went home. Pulled the SIM card and booted-- still MDK indeed! Wow. It was a process but it was worth it. Can't wait to get some custom ROMs on this!
I can understand the animosity some people might have over doing something like this, but I was scarred by Verizon for nearly the entirety of the two years I had had my old phone, due to another damn OTA update, which didn't lock me out, but installed Gingerbread and made the phone basically impossible to use (legit, 12 seconds to open the ****** dialer). I just couldn't let Verizon lock me down again without a fight. And I will *SURELY* remember that guy the next time an upgrade comes along.
Thanks again kaos! You gave me the confidence to believe it could be done, and that it wasn't too late!
all i did was take it back within first 14 days... before i did though i went into app settings and disabled all apps including play store so they were not visible in app drawer. i told him it was freezing and soft booting itself after i updated the phone.. then i told him i called in and spoke with a tech n did a factory reset and everything dissappeared including my apps and i cant dl apps since my play store is gone.. he was lookin at it for a bit and was like wow thats weird! i told him the tech said since i was within 14 days he told me to go back to the store and exchange for a new one that wasnt updated.. worked like a charm! i told him not to update it that ill decline it until they come out with a new update n that was it! rooted n installed twrp soon as i got home been flashin every rom on here since! currently on hyperdrive n lovin it!
Sent from my SCH-I545 using xda app-developers app
soad1789 said:
Wow do I feel sly! My experience was not quite as straightforward as yours, kaos2569, but I pulled it off! I had to convince two CSRs, one who actually also owned an S4 and was clearly no n00b (though he said he had the ME7 update so I guess not an XDA regular). I used one of the update screens in developer options to trick the first lady, who then restarted my phone and had me wait to be seen. While waiting, I went back and turned on developer options again, then turned them off, realizing beforehand that open apps will retain the "screwy" look even with the options off. The guy proceeded to investigate my phone for what must've been 20 minutes. I kept insisting the problem was intermittent and hinting at the possibility that the update played a role in the problem. After some skepticism (he noticed the developer options were off but the menu was available; I played dumb, saying I let a gadget-freak friend look at it for a bit), he finally offered me a free(!) replacement and I took it. I was waiting for a while once he got the new phone out, and was getting nervous that he might've been installing the update. He said "I'm downloading the update now, I'll run through it here to make sure there are no issues" so I immediately told him I had to be somewhere in ten minutes. He handed my phone back to me, I turned it off immediately, pulled the battery, and went home. Pulled the SIM card and booted-- still MDK indeed! Wow. It was a process but it was worth it. Can't wait to get some custom ROMs on this!
I can understand the animosity some people might have over doing something like this, but I was scarred by Verizon for nearly the entirety of the two years I had had my old phone, due to another damn OTA update, which didn't lock me out, but installed Gingerbread and made the phone basically impossible to use (legit, 12 seconds to open the ****** dialer). I just couldn't let Verizon lock me down again without a fight. And I will *SURELY* remember that guy the next time an upgrade comes along.
Thanks again kaos! You gave me the confidence to believe it could be done, and that it wasn't too late!
Click to expand...
Click to collapse
And you are proud of this? It's because of people like you returning non defective products that the rest of the consumers have to suffer. tl;dr guess you have a total lack of integrity and morals to just accept your screw up. You sir are a douche bag.
Reading to learn about your device. Crazy, Who would of known.
Sent from my SCH-I545 using Tapatalk 2
zetsumeikuro said:
And you are proud of this? It's because of people like you returning non defective products that the rest of the consumers have to suffer. tl;dr guess you have a total lack of integrity and morals to just accept your screw up. You sir are a douche bag.
Click to expand...
Click to collapse
hexitnow said:
Reading to learn about your device. Crazy, Who would of known.
Sent from my SCH-I545 using Tapatalk 2
Click to expand...
Click to collapse
You guys are certainly entitled to your opinions, and I really don't disagree. I have egg on my face from the whole event. After all, it was my fumbling that screwed me over in the first place. However, I'm curious as to your feelings about Big Red itself. Like I said, this phone enticed me exactly for it's support by this community, and Verizon obviously realized that if they in turn locked the phone down with an update. What of that?
zetsumeikuro; this device will quickly be determined a Certified Like-New Replacement. I took pristine care of the phone, didn't screw around with the internals at all, and even kept the touchscreen under the manufacturer-issued screen protector the entire time I had the phone. If someone (due to their own bumbling) drops their phone in water, loses it, etc. They will end up with that phone and be very happy with it, unless they expected to luck out on a replacement and receive a pre-ME7 phone as well. I'm sorry, I can't say I see the harm in that, or how any other consumer suffers outright. I could've gotten a replacement within my 14 days for almost any reason. Yes-- I got out of a restocking fee and got a pre-update phone; what if I just paid $35 and got a Droid instead?
hexitnow, absolutely. I goofed up, that's for sure. I could attempt to excuse that by saying how I've been working 65-hour weeks and attempting to orchestrate a move into a new apartment lately, but I'm sure nobody really cares about that. Yes, I was negligent, having read up on the phone in early June thinking our upgrade was sooner than it actually was (and being treated oh-so-rudely by a CSR when we thought our upgrades were available back then), but ultimately it was me being stupid. I believe I learned a lesson here, and you rightly may resent me and people like me for our stupidity, but people make mistakes. This isn't my first or last one, either. Ultimately, it's just a phone update, I screwed nobody in doing what I did except arguably Verizon, who I managed to avoid paying yet another $35 to. I... I just don't feel that bad. I've felt wronged by them at every turn, and honestly I feel worse sticking with them as my carrier then I do taking advantage of my "Worry-free Guarantee" (assuming you don't worry about $35 fees).
Note that I am known to be a "whimsical douchebag", however.
soad1789 said:
You guys are certainly entitled to your opinions, and I really don't disagree. I have egg on my face from the whole event. After all, it was my fumbling that screwed me over in the first place. However, I'm curious as to your feelings about Big Red itself. Like I said, this phone enticed me exactly for it's support by this community, and Verizon obviously realized that if they in turn locked the phone down with an update. What of that?
zetsumeikuro; this device will quickly be determined a Certified Like-New Replacement. I took pristine care of the phone, didn't screw around with the internals at all, and even kept the touchscreen under the manufacturer-issued screen protector the entire time I had the phone. If someone (due to their own bumbling) drops their phone in water, loses it, etc. They will end up with that phone and be very happy with it, unless they expected to luck out on a replacement and receive a pre-ME7 phone as well. I'm sorry, I can't say I see the harm in that, or how any other consumer suffers outright. I could've gotten a replacement within my 14 days for almost any reason. Yes-- I got out of a restocking fee and got a pre-update phone; what if I just paid $35 and got a Droid instead?
hexitnow, absolutely. I goofed up, that's for sure. I could attempt to excuse that by saying how I've been working 65-hour weeks and attempting to orchestrate a move into a new apartment lately, but I'm sure nobody really cares about that. Yes, I was negligent, having read up on the phone in early June thinking our upgrade was sooner than it actually was (and being treated oh-so-rudely by a CSR when we thought our upgrades were available back then), but ultimately it was me being stupid. I believe I learned a lesson here, and you rightly may resent me and people like me for our stupidity, but people make mistakes. This isn't my first or last one, either. Ultimately, it's just a phone update, I screwed nobody in doing what I did except arguably Verizon, who I managed to avoid paying yet another $35 to. I... I just don't feel that bad. I've felt wronged by them at every turn, and honestly I feel worse sticking with them as my carrier then I do taking advantage of my "Worry-free Guarantee" (assuming you don't worry about $35 fees).
Note that I am known to be a "whimsical douchebag", however.
Click to expand...
Click to collapse
Don't see the harm in falsifying issues with a non defective device? I'm sure Samsung and Verizon will beg to differ. Yeah your device will probably get turned into a CLNR but clearly someone will be taking a hit for the brand new device you got. I mean the whole issue here that you seem to not see is the utter lack of integrity/honesty on your part. You screwing with developer options to make it look like the phone is having intermittent software issues to some untrained CSR. What you did there just reeks of desperation of you not willing to accept a mistake you made. I'm not going to go into the whole Verizon/Sammy locking down the device debacle, as there is the developer edition of the device. I'm not trying to defend Verizon and their ways.. Simply put it I'm disgusted with the lengths/measure you took to get a replacement device.
zetsumeikuro said:
Don't see the harm in falsifying issues with a non defective device? I'm sure Samsung and Verizon will beg to differ. Yeah your device will probably get turned into a CLNR but clearly someone will be taking a hit for the brand new device you got. I mean the whole issue here that you seem to not see is the utter lack of integrity/honesty on your part. You screwing with developer options to make it look like the phone is having intermittent software issues to some untrained CSR. What you did there just reeks of desperation of you not willing to accept a mistake you made. I'm not going to go into the whole Verizon/Sammy locking down the device debacle, as there is the developer edition of the device. I'm not trying to defend Verizon and their ways.. Simply put it I'm disgusted with the lengths/measure you took to get a replacement device.
Click to expand...
Click to collapse
As I said, you're entitled to your opinions. I could've swapped the phone for any reason, even if I just "didn't like it", as per Verizon's policy. Even if I paid$35 and swapped for an iPhone both Verizon and Samsung would've taken the same "hit". I just managed to avoid the restocking fee. But as you imply, I'm sure Verizon and Samsung will gather in a circle and weep.
They can take that $35 from the device upgrade fees they failed to mention in store. But I'm expected to maintain my full integrity.gotcha.
You sound like my father :laugh:
Well everybody my Mega is there at Samsung in Plano, TX hopefully getting reflashed or repaired or whatever the hell they're gonna do to it. Hopefully it's FUBAR and they can't tell it's been rooted lol.
Sub'd. I need to know how this goes, because I am getting sick of not having my phone work. I don't trust them, but my distrust is being outweighed by my massive lack of patience.
cbass said:
Sub'd. I need to know how this goes, because I am getting sick of not having my phone work. I don't trust them, but my distrust is being outweighed by my massive lack of patience.
Click to expand...
Click to collapse
The lack of patience is why I didn't wait more than a day before sending it lol. I'll keep ya posted for sure. If it works, i'll tell you exactly what I did to mess it up as bad as I did.
I think you'll be fine. Like three years ago when I was a android rookie I had brick my vibrant and couldn't figure out how to fix it. It was rooted and bricked and I couldn't fix it so I said **** it and I sent it to samsung on the hopes they wouldn't discover my unlawfulness. Well two weeks after I got it back fresh in a new box. Perfectly fixed.
Also one time I had an iPhone 3gs that was jailbroken but the screen was broken and wouldn't recognize any touching on it. So I just handed it to the guy and he couldn't slide to unlock it to check it out so they gave me a refurbished one without even checking if I had messed with it. Got lucky on both days I guess haha :good:
Samsung warranty
I sent mine out monday morning,got there today.Its already fixed and being sent out today,should be back by monday.I soft bricked mine trying to achieve root and it wouldn't boot passed the samsung galaxy mega statup.They fixed with just a stock firmware update,which I could of done myself if I had the stock odin firmware tar file,o well at least it ffixed and ill have it back within 7 days,not bad thought it would take at least two weeks
gubbilo144 said:
I sent mine out monday morning,got there today.Its already fixed and being sent out today,should be back by monday.I soft bricked mine trying to achieve root and it wouldn't boot passed the samsung galaxy mega statup.They fixed with just a stock firmware update,which I could of done myself if I had the stock odin firmware tar file,o well at least it ffixed and ill have it back within 7 days,not bad thought it would take at least two weeks
Click to expand...
Click to collapse
Oh nice! How the hell is yours fixed and all the way back to you? I even called to expedite mine lol.
PhilupBlunts said:
I think you'll be fine. Like three years ago when I was a android rookie I had brick my vibrant and couldn't figure out how to fix it. It was rooted and bricked and I couldn't fix it so I said **** it and I sent it to samsung on the hopes they wouldn't discover my unlawfulness. Well two weeks after I got it back fresh in a new box. Perfectly fixed.
Also one time I had an iPhone 3gs that was jailbroken but the screen was broken and wouldn't recognize any touching on it. So I just handed it to the guy and he couldn't slide to unlock it to check it out so they gave me a refurbished one without even checking if I had messed with it. Got lucky on both days I guess haha :good:
Click to expand...
Click to collapse
Yeah but back then I dont think samsung had the counter flash... If you send a phone witch is brick and wont go to download mode is possible they will never find out but it is obvious that if JTAG works it was not a hardware issue
Christogq said:
Oh nice! How the hell is yours fixed and all the way back to you? I even called to expedite mine lol.
Click to expand...
Click to collapse
Any updates? I'm really not stoked on how long this entire process is taking, and I'm not even the guy whose phone they have!
cbass said:
Any updates? I'm really not stoked on how long this entire process is taking, and I'm not even the guy whose phone they have!
Click to expand...
Click to collapse
Maaaaaaan I've been checking on this crap every day lol. On Friday afternoon I got a call saying that my LCD was damaged and had to be replaced. That fee was $200, but I raised hell for like 30 minutes telling them to just use my old LCD because it still worked and I just wanted my phone reflashed. Needless to say, my LCD was replaced free of charge and that I should have my phone back by Friday 11-1-13 or before. This was on Friday and I called yesterday and they couldn't tell me anything because there were no updates in the system. I checked today and still no updates in their system.
Side note: Did you see a message in Kies saying that the firmware was now available for our device? I swear I saw something to that effect the last time I got on my computer. Would that help you out at all?
ODIN flashable firmware is my last hope, i suspect it will work, but only time will tell. I keep searching, checking sammobile, but nothing yet.
I'm to the point where I am holding off on buying car mods to do this winter because I have a sinking feeling I will be buying a new phone in the near future.
cbass said:
ODIN flashable firmware is my last hope, i suspect it will work, but only time will tell. I keep searching, checking sammobile, but nothing yet.
I'm to the point where I am holding off on buying car mods to do this winter because I have a sinking feeling I will be buying a new phone in the near future.
Click to expand...
Click to collapse
Just checked on my phone and it should be shipping back to me today so I hope like hell i'll get it tomorrow. I honestly think you'll be ok. Two of the CSRs mentioned to me that they reflash the devices before they even inspect them.
Christogq said:
Side note: Did you see a message in Kies saying that the firmware was now available for our device? I swear I saw something to that effect the last time I got on my computer. Would that help you out at all?
Click to expand...
Click to collapse
There is a new firmware update, but it's not supported by AT&T due to the locked bootloader.
Send it on!!!!!!
cbass said:
ODIN flashable firmware is my last hope, i suspect it will work, but only time will tell. I keep searching, checking sammobile, but nothing yet.
I'm to the point where I am holding off on buying car mods to do this winter because I have a sinking feeling I will be buying a new phone in the near future.
Click to expand...
Click to collapse
Hey i got my phone back. It took 8 business days, but because i was refuising to pay for the lcd repair. I have my phone back. They reflashed it at no charge and all that. They told me they do that before they inspect anything. I would imagine your would be reflashed and returned fairly quickly.
Christogq said:
Hey i got my phone back. It took 8 business days, but because i was refuising to pay for the lcd repair. I have my phone back. They reflashed it at no charge and all that. They told me they do that before they inspect anything. I would imagine your would be reflashed and returned fairly quickly.
Click to expand...
Click to collapse
Nice to hear and it works likes it should again. :good: