Related
My rear glass is starting to separate from the frame in the top right corner.
Has anyone even heard of this problem on this phone?
Talked to Xperia Care today and it's covered under warranty but it's going to be a 14 working day turn around!
They are based in Texas, but since my phone originated from Hong Kong then it may take longer if parts differ.
It's not noticeable in the picture too bad but it's definitely coming apart because I feel the edge of the glass on my hand. Also it goes back in if I push it in but comes out eventually in a short amount of time...
ZPaul2Fresh8 said:
My rear glass is starting to separate from the frame in the top right corner.
Has anyone even heard of this problem on this phone?
Talked to Xperia Care today and it's covered under warranty but it's going to be a 14 working day turn around!
They are based in Texas, but since my phone originated from Hong Kong then it may take longer if parts differ.
It's not noticeable in the picture too bad but it's definitely coming apart because I feel the edge of the glass on my hand. Also it goes back in if I push it in but comes out eventually in a short amount of time...
Click to expand...
Click to collapse
its a known issue, its quite common actualy, i think if you look around some threads you will see alot of posts from unique users
edit- this should be covered by warrenty, Sony Customer Service Japan can conferm for this and same goes with Sony C-Service UK and also USA
I actually have the same problem on my Z2 , i previously owned the Xperia Z where i was experiencing same issue, and yes is covered under warranty....glass becomes unglued and separating from frame because NFC pins pushing the glass out, and phone generating heat during usage and this way the adhesive sticker inside becomes melt and glass starts to go out...this is a known issue even Sony knows about. I was able to hold 5 different Z2s and every one had the same issue, same area, different batch numbers.
The fifth one was yesterday in Orange ( operator) i dont know how to cerrectly call this showpiece? I mean the place where you can grap the phone and play with it... I noticed this problem on this phone....
I was analyzing this problem and i found that first area where it starts to come off is where the big flap is, thats the place where NFC pins are, and it continue to ungluing to the corner exactly like it is on your photo....Come on Sony!! Z1 was proof from this becasue of the middle frame and, this way nothing is pushing the glass out and also adhesive sticker is more wider.... I know what i am talking about i am gsm mechanic i was assembling both devices. But i dont know if you guys understand my English
NetSkill said:
I was analyzing this problem and i found that first area where it starts to come off is where the big flap is, thats the place where NFC pins are, and it continue to ungluing to the corner exactly like it is on your photo....Come on Sony!! Z1 was proof from this becasue of the middle frame and, this way nothing is pushing the glass out and also adhesive sticker is more wider.... I know what i am talking about i am gsm mechanic i was assembling both devices. But i dont know if you guys understand my English
Click to expand...
Click to collapse
You are pretty much right about that. My Z2 seems to have this problem in this particular area, I did not return the unit because I assume this eventually happens to all Z2.
Same thing I suffered with my old Z, I still don't understand why Sony does not come up with a better solution than gluing everything together.
I saw xperia z3 leaded pictures and from what seen i can say that z3 got fixed this issue because of different placement of NFC pins they paced them almost in the middle of the motherboard (same as z1) logically its a way better placement in the middle because its more dificult for those pins to lift both sides and top of the glass together at the same time than only right side in z / z2... Btw tomorrow i am going to repair another z2 customer reported this issue...
If you want you can go for warranty repair but if you are heavy gamer like me or doing something that heating up the device expect the same thing to happen in less than month.... The adhesive on the glass is really strong but after you heat up the glass, its not so strong then.... Its better to put locktide power flex(super glue) together with adhesive sticker and glue it this way..yeah then its almost impossible to get the glass off as the locktide is less,almost not sensitive to heat. I repaired mine z2 this way,like i sad i am gamer my phone is hot everyday and everithing is okayy
Edith
NetSkill said:
I saw xperia z3 leaded pictures and from what seen i can say that z3 got fixed this issue because of different placement of NFC pins they paced them almost in the middle of the motherboard (same as z1) logically its a way better placement in the middle because its more dificult for those pins to lift both sides and top of the glass together at the same time than only right side in z / z2... Btw tomorrow i am going to repair another z2 customer reported this issue...
If you want you can go for warranty repair but if you are heavy gamer like me or doing something that heating up the device expect the same thing to happen in less than month.... The adhesive on the glass is really strong but after you heat up the glass, its not so strong then.... Its better to put locktide power flex(super glue) together with adhesive sticker and glue it this way..yeah then its almost impossible to get the glass off as the locktide is less,almost not sensitive to heat. I repaired mine z2 this way,like i sad i am gamer my phone is hot everyday and everithing is okayy
Click to expand...
Click to collapse
Well I run 3 or 4 times per week and I use Nike+ so the phone gets pretty hot, and since I really don't have the skills to open my phone and glued again I will just ignore this issue (Hopefully is a minor issue) and I'm going to hope Sony has all this fixed by the time Z4 is released.
ZPaul2Fresh8 said:
My rear glass is starting to separate from the frame in the top right corner.
Has anyone even heard of this problem on this phone?
Talked to Xperia Care today and it's covered under warranty but it's going to be a 14 working day turn around!
They are based in Texas, but since my phone originated from Hong Kong then it may take longer if parts differ.
It's not noticeable in the picture too bad but it's definitely coming apart because I feel the edge of the glass on my hand. Also it goes back in if I push it in but comes out eventually in a short amount of time...
Click to expand...
Click to collapse
I had my phone mostly in Sony's charge dock for the last couple of months, using it as a wifi hotspot. When I took it out the other day, I thought the back seemed to bulge a bit. I only had it for ~6 months or so, and I remember thinking that the battery couldn't have gone bad already - since its known that bad batteries start to bulge...
Anyway, took it out of the charger again today to leave the house with it and found that the rear "glass" has separated from the frame by a lot and there's a 3mm gap to the frame on one side.
1) the back seems more flexible than glass would normally be? I think its not actually glass... (I know they build different models for different regions - this was purchased in Hong Kong)
2) if I push the edges of the back to the frame and hold a ruler to the back in either direction, there's a clear bulge forcing the back away from the phone.
3) what besides the battery in a phone can expand to the extent that it will push the rear panel off the phone?
The phone has never been dropped, its in absolutely new condition, aside from this annoying failure to stay together...
Thoughts of going back to Samsung with their swappable batteries are hard to suppress...
UK Warranty Refusing Repair
Hey Guys,
I am having the same issue with my Z2, it's about 8 months old. I sent it off last week and this week I was quoted £350 for a BRAND NEW DEVICE!
I phoned them and asked why and they said that they have deemed it to be accidental damage! They are escalating it currently but I fail to see how it COULD be accidental damage?! I have never dropped the phone or anything...
Can someone on here please confirm that their device was repaired under warranty? If so did you get a receipt/ invoice or anything with it? I would very much appreciate any help with getting Sony to fix my damn phone...
Dan
NJ72 said:
I was quoted £350 for a BRAND NEW DEVICE!
Click to expand...
Click to collapse
That's crazy! I paid €299 for mine NEW.
Almost same problem
I just got this Z2 since around 2 months, and just spotted that the rear glass is popping out of the frame. The device international and not under warranty, so will try to get back to Amazon. Any insights?
Pic: facebook.com/photo.php?fbid=10153081797391243&set=gm.898501176853924&type=1&theater
My friend had also such a problem. He decided to open the device by himself and then it cracked so go for warranty.
Sent from Xperia Z2
Luckily not from an iPhone = Yesterdays technology at tomorrows prices
i have an experia z3 and the backglass and te frond glas got loose dindt get it fixed yet, i think its because the phone gets prity damn hot somtimes and becuase of the heat te glue wil meld and your screen and backcover wil come of and sony still needs to fix this problem
The ZU is nearing its 2 year birthday, I've had mine for about 8 months now. So far I have been more than happy with it, although I do have to say I'm quite disappointed with the build quality. To be more specific, the paint job of the aluminium/plastic parts. It literally starts to fall off/rub away, whereas I still baby my ZU. This puzzles me and tells me there is nothing brushed about the 'aluminum (is it plastic?), just an ordinary paint job. Also, I've noticed that the material is rather weak, getting dents easily.
What is your experience concerning the wear & tear of this device?
I must agree that the paint of the aluminium parts is rather weak, my 5 months old ZU already got some of it torn. In addition it gets easily bended, when I put my phone on a table or sth the right bottom corner is like 1mm over the surface. And it scratches a lot, especially the back, seriously I'm only putting it in or from the pocket with no keys or anything and it looks like some really angry cat wanted to play with it. However the front is untouched, despite using pencil a lot to navigate, but the oleophobic coating have gone just after a month and because of it random touches appears. Aparr from these, I have no complaints and sorry for my English, not my native lang
Regards
I bought my second Z Ultra today
The screen on my July 2013 ZU broke with my thighs pressure while I was driving. I thought it was safe but it cracked.
Service centre in India wanted Rs. 10400 to replace screen. Grey market Rs. 8000. And it would lose waterproofing after replacement. New Z Ultra is Rs. 18500. So I bought my second ZU today (Feb 15 make)
Last time a Leather cover was given free but this time its DK30 magnetic dock which is good. I will keep check on price for screen and when it drops I will replace my broken ZUs screen and gift it to my wife who is using my old Note 1
My new ZU is on 4.4.4 so I am thinking if I should upgrade to Lollipop or not. I dont like Lollipop. I used it on Moto E2 and it looks crap.
I have two Ultra and both are in mint condition. No scratches, nothing. Not a single noticeable defect. They move along in cases but still. Have not experienced any denting or anything else that would put them in a worse position so I am perfectly happy with the quality.
I think mine is just over a year old now
Tons of scratches on the back, and some on the front (i don't use a case or screen protector)
I've got it running the latest slimkat and I've got no complaints with regards to this OS
Might be moving onto the Samsung s6
I use a book style cover to protect mine, and it's still in quite good condition. I reckon on having to buy a new cover every 4 months as the plastic frame which holds the ZU cracks or breaks, particularly at the corner where the USB socket is present and there's not enough plastic to be strong.
There's a ding on the corner near the USB connector where I dropped it and the case's missing plastic wasn't able to protect it.
I haven't removed the anti-shatter plastic film on front or back. You can't see the fine pattern of scratches on the front when the phone is turned on. Sometimes I clean the screen with a slightly damp towel, and if I rub hard it polishes out the scratches a bit.
Battery life is still good, I don't think it's diminished too much. Sony have always had good battery technology (apart from when they had exploding laptop batteries!).
Overall then my XZU has been a good phone and I've had good value out of it as I use it all the time - I don't have a tablet, I go straight for a laptop if I need to do proper work.
The XZU is my phone, ebook reader, email reader, news reader, podcast & music player, GPS mapper, instant messaging console (G hangouts), shopping assistant (checking prices in shops with barcode scanner), movie viewer (netflix), chromecast controller (netflix) and occasionally acts as a game console.
My backplate cracked so I used the extended warranty I bought with the phone to fix it.
Sony said they couldn't replace it because its discontinued so they bought out my warranty and phone for the total amount I paid. So I got a free ultra basically.
I fixed the backplate myself. I'd really like to fix the faux aluminum edges. They sell them online but u don't want to go in blind and dissect my phone.
Almost mint here (everything is perfect except that the screen ASF is shinning just a little less than the back one) after eight months. I have two cases, the plastic one I use 95% of the time and the Krusell leather book one that I only use when I think I need an extra protection.
USB protective flap
The Z Ultra has one of the best build qualities IMHO:good: . I do not have a scratch, paint job issue etc. Only problem I had after a year of use was the USB protective flap:crying:. Until it was ok, I used to wash the phone whenever it got dirty. Although the usb protective flap is available on ebay, I'm skeptical about opening, fearing it might lose the original build. If anyone has any ideas - please share.
I put screen protector on my replacement XZU when the one I purchased was replaced under warranty. Only problem is stuff building up in the cracks; dirt, dust, etc. builds up in the cracks of the body, and I HATE that. I also have the ? lens attachment case that I leave on all the time, where the two upper corners have cracked off.
Sent from my C6806 using XDA Free mobile app
gauthamsv said:
The Z Ultra has one of the best build qualities IMHO:good: . I do not have a scratch, paint job issue etc. Only problem I had after a year of use was the USB protective flap:crying:. Until it was ok, I used to wash the phone whenever it got dirty. Although the usb protective flap is available on ebay, I'm skeptical about opening, fearing it might lose the original build. If anyone has any ideas - please share.
Click to expand...
Click to collapse
I don't think you have to dissect your phone for the USB flap only.
Just buy a new one on eBay and replace it by fitting the string attached into its hole. ?
Edit: to stay in topic, my Ultra is a D1 unit, exchanged like one month later for another brand new under warranty, and it's been y daily driver since.
Paint have come off of 3 out of 4 corners, but other than that, the phone is pristine.
You should see my old GS3 (which now has my mother in law): all plastic-aluminum-painted edges are broken in several points, there's no paint on the on/off button anymore, plastic back cracked... ?
Overall, I'm super happy and my phone is still as elegant as was when I first opened the box. ?
My screen got hairline cracks twice. Sony repaired it free under the warranty. I also purchased 3 off ebay with cracked screens for under $100 each. I got them repaired through sony for free. $$$$
Sent from my C6806 using XDA Free mobile app
bigl34461 said:
My screen got hairline cracks twice. Sony repaired it free under the warranty. I also purchased 3 off ebay with cracked screens for under $100 each. I got them repaired through sony for free. $$$$
Sent from my C6806 using XDA Free mobile app
Click to expand...
Click to collapse
Ahahah this is super cool! I wonder how did you manage to have them exchanged without warranty???
fastest83 said:
Ahahah this is super cool! I wonder how did you manage to have them exchanged without warranty???
Click to expand...
Click to collapse
The phones happened to still be under warranty. When Sony asked for the receipt I just showed them the ebay receipt. I didn't think they would repair it, but they did......4 times....?
Sent from my C6806 using XDA Free mobile app
bigl34461 said:
The phones happened to still be under warranty. When Sony asked for the receipt I just showed them the ebay receipt. I didn't think they would repair it, but they did......4 times....?
Sent from my C6806 using XDA Free mobile app
Click to expand...
Click to collapse
That's not only luck, you're the luckiest man alive when it comes to warranties...!
I mean, like 8 out of 10 have all kinds of problems with warranty, you're the live exception! ?
gauthamsv said:
The Z Ultra has one of the best build qualities IMHO:good: . I do not have a scratch, paint job issue etc. Only problem I had after a year of use was the USB protective flap:crying:. Until it was ok, I used to wash the phone whenever it got dirty. Although the usb protective flap is available on ebay, I'm skeptical about opening, fearing it might lose the original build. If anyone has any ideas - please share.
Click to expand...
Click to collapse
the usb flap is one easy replacemnt. just pull out the existing one neatly just a little pressure, make sure to hold the extension plastic that connects to the flap rather than the flap itself. When you get the replacement just insert the new replacement the same way you pulled out the old one:good:
adilovesrolls said:
the usb flap is one easy replacemnt. just pull out the existing one neatly just a little pressure, make sure to hold the extension plastic that connects to the flap rather than the flap itself. When you get the replacement just insert the new replacement the same way you pulled out the old one:good:
Click to expand...
Click to collapse
I ordered the flap of eBay and replaced it as per your instructions. Jiffy - my ZU is back to being new. Thanks!
Have been using Z Ultra for almost 1.5 years now but this is my 3rd Ultra. First one was silver color and I used it for about a year and since the paint in the side had peeled off, sold it and bought Lumia 1520 but screen was not upto my satisfaction (Size-wise), so again bought Z ultra Black color. Unfortunately, within a week, my kid threw moto360 and it fell on the ZU screen, it cracked and touch is not working (Thank God, nothing happened to Moto360). I Checked with Sony as it was hardly a week old but since it was physical damage, they said it will cost around $200 to replace the screen
Instead of that, I went and bought a new one for around ˜ $250 during Christmas offer. It has slight scratches on the back as I dont like to use back protection while the front is in pristine condition. Eagerly waiting for p8Max/LeTV Max now, provided it is in my budget!
cashif said:
Have been using Z Ultra for almost 1.5 years now but this is my 3rd Ultra. First one was silver color and I used it for about a year and since the paint in the side had peeled off, sold it and bought Lumia 1520 but screen was not upto my satisfaction (Size-wise), so again bought Z ultra Black color. Unfortunately, within a week, my kid threw moto360 and it fell on the ZU screen, it cracked and touch is not working (Thank God, nothing happened to Moto360). I Checked with Sony as it was hardly a week old but since it was physical damage, they said it will cost around $200 to replace the screen
Instead of that, I went and bought a new one for around ˜ $250 during Christmas offer. It has slight scratches on the back as I dont like to use back protection while the front is in pristine condition. Eagerly waiting for p8Max/LeTV Max now, provided it is in my budget!
Click to expand...
Click to collapse
I'm with you there, don't rule out the Mediapad X2 either There is a plastic film on the back, which you can easily peel off. Try it out You can stick on a tempered glass sheet on there easily afterwards.
gideonMorrison said:
I'm wait you there, don't rule out the Mediapad X2 either There is a plastic film on the back, which you can easily peel off. Try it out You can stick on a tempered glass sheet on there easily afterwards.
Click to expand...
Click to collapse
Thanks but wouldnt 'Sony' logo come off as well if I were to remove the plastic film?
My 2 week old s6 edge screen has cracked. It has been in the clear view case the whole time, never dropped and today i saw a crack that runs straight from the left hand edge near the bottom all the way to the top in the middle of the phone.
ShannonA said:
My 2 week old s6 edge screen has cracked. It has been in the clear view case the whole time, never dropped and today i saw a crack that runs straight from the left hand edge near the bottom all the way to the top in the middle of the phone.
Click to expand...
Click to collapse
Sorry for your loss man!
Sent from my SM-G925I using XDA Free mobile app
Pics or it never happened. Maybe you were just unaware when it hit something hard or maybe squished in your pocket.
Im pretty sure i got a dud unit because gorilla glass 4 should be tough as nails.
ShannonA said:
Im pretty sure i got a dud unit because gorilla glass 4 should be tough as nails.
Click to expand...
Click to collapse
I'm sure it's not! my 2 days old s6 edge already got a scratch on the screen! I put it in my pocket all the time with no other stuff. I'm thinking of exchanging it.
The screen scratches very easily.
It scratches easy yes, but it shouldn't really crack easily.
madpete said:
It scratches easy yes, but it shouldn't really crack easily.
Click to expand...
Click to collapse
Cracks in hard materials tend to start and propagate along weak spots, therefore scratched glass cracks much more easily than smooth glass. The whole trick to Gorilla Glass is to produce as smooth a surface as possible, and to harden the surface to make it more resistant to scratching, thus less prone to cracking. So, if it scratches easily, it probably cracks easily too.
http://www.corninggorillaglass.com/en/technology/technology-overview
CafeKampuchia said:
Cracks in hard materials tend to start and propagate along weak spots, therefore scratched glass cracks much more easily than smooth glass. The whole trick to Gorilla Glass is to produce as smooth a surface as possible, and to harden the surface to make it more resistant to scratching, thus less prone to cracking. So, if it scratches easily, it probably cracks easily too.
http://www.corninggorillaglass.com/en/technology/technology-overview
Click to expand...
Click to collapse
I actually think its the coating on the glass that that scratches rather than the glass itself personally, Corning didn't really make a big deal about scratch proofing with GG4 but more about shatter resistance.
Either way I don't think a light surface scratch (not a deep gouge) should cause a crack, and if it does then I'd expect it to be covered.
madpete said:
I actually think its the coating on the glass that that scratches rather than the glass itself personally, Corning didn't really make a big deal about scratch proofing with GG4 but more about shatter resistance.
Click to expand...
Click to collapse
Per the article I linked above, two important features of Corning's manufacturing process are to prevent surface imperfections in manufacturing and hardening the surface of the glass to prevent scratching (a form of surface imperfection) in use. Those two things are what make Gorilla Glass more shatter resistant then traditional glass.
OUTSTANDING SURFACE QUALITY:
Corning’s proprietary fusion process gives Gorilla Glass the same superior surface as all of our high technology display substrates. This extraordinarily precise, highly automated process produces glass with exceptionally clean, smooth, flat surfaces and outstanding optical clarity.
DAMAGE RESISTANCE:
Gorilla Glass is chemically strengthened through an ion-exchange process that creates a deep compression layer ["hardening" in laymen's terms] on the surface of the glass substrate. This layer acts as “armor” to reduce the introduction of flaws.
Click to expand...
Click to collapse
madpete said:
Either way I don't think a light surface scratch (not a deep gouge) should cause a crack, and if it does then I'd expect it to be covered.
Click to expand...
Click to collapse
Nearly every piece of glass in your life is cut by intentionally scratching it followed by a light application of force. Here's a video of a man cutting 19mm (3/4") thick glass. The depth of the cut is a tiny fraction of the thickness of the material. You might even think of it as a "light surface scratch," as you say above. And he didn't have to drop it from a height of 6' break it.
My suspicion is that Corning has not yet perfected the manufacturing process for complex shapes, given the number of complaints of scratched and broken displays on the S6 Edge.
same here
damn.. the same thing happened to me just about 10 minutes ago. The difference is that it happend when the phone was in my own hands and I was peacefully browsing.. all of a sudden I heard a soft cracking sound. mine is also 2 weeks old, it is always in its case and literally there is not even a tiny scratch on it. Front and rear glass is like brand new. Wtf???
Going to pay a visit to the local Samsung service point..
Any updates...?
Hi there, any updates on this?
I just recognized this phrase in the starting post: "today i saw a crack that runs straight from the left hand edge near the bottom all the way to the top in the middle of the phone."
Almost exactly like mine! Mine is starting approximately from the middle of the left edge, curving up to the top. Could this be a coincidence? Anyway I brought mine to the local
service point on Monday and no questions or interrogation... I was told that it will be ready within a week or two. Something smells a bit fishy, but let's just hope that this will not
happen to more and more people.
Same exact thing happened to my screen.
I have the same exact crack in my screen. This HAS to be a design flaw. Samsung and T-Mobile were no help. They told me to shell out the money to get it fixed. I've only has it for 1 month!!!
SMHannon4343 said:
I have the same exact crack in my screen. This HAS to be a design flaw. Samsung and T-Mobile were no help. They told me to shell out the money to get it fixed. I've only has it for 1 month!!!
Click to expand...
Click to collapse
Hi,
How did it happen? Was it in use, or in a case, pockets or elsewhere at the time it happened?
We should compare our phones' manufacturing place, probably this is no coincidence from now on... I have mine at home, but will check it later today and post it.
Mine is also from T-Mobile... How strange. Can I ask which country are you guys from? I'm from Hungary.
Will get back to this thread when I get back home.
edit: you can use your IMEI number to identify the manufacturing place, there are plenty of places on the web where you can do this.
Just checked mine...
If you cannot find a good analyzer online, just check the imei, remove the first SIX digits, note the next two, and you should have 7 digits remaining.
Mine is ike: xxxxxx-06-xxxxxxx - this means that it was manufactured in Hong Kong, China, or Mexico.
Here are the codes:
01 or 10: Finland
(Mobile manufactures in Finland are of the best quality)
00: Original factory made mobile
(Mobiles manufactures in original factory are of best quality)
02 or 20: Emirates
(Mobiles manufactured in Emirates are of Average to good quality)
30 or 03: Korea
(Mobiles manufactured in Korea are of good quality)
04 or 40: China
(Mobiles manufactured in china are average as well as good quality but not as good as 00, 01 or 10)
05 or 50: Brazil, USA or Finland
(Good quality mobiles)
06 or 60: Hong Kong, China or Mexico
(Average quality mobile phones)
08 or 80: Germany
This indicates that your mobile is manufactured in Germany and is of fair quality.
13: Azerbaijan
Mobiles manufactured in this country are of low to medium quality
source: deohill.com
Anyone else? I'm getting really curious...
Mine cracked too, had mine for 3 days and it cracked from the top right all the way to the bottom left. I have no idea what caused it to happen as it was always handled with care.
cracked in a week
My screen just cracked after one week of purchase. I noticed a bubble on the left side of the screen, I touched it and the screen spilt from left to right. Never dropped, in a heavy duty case, with a screen protector. My imei number is 06 according to the post above.
I spoke to Samsung and they said that this is considered damage to to phone and that it would void my warranty, but seeing how it has only been a week they would see what they could do.
When asked if this is a common problem he responded that this was the first call of this nature.. hmm
I'll let you guys know how it turns out for meeting. As for the rest of you, I suggest calling samsung and referring them to this forum.
3 week crack
I had the same issue, I have checked other forums and have not seen anything in regards to this besides this thread. I had a case on it from the moment I took it out the packaging. The phone was never mishandled or dropped the case is perfect and always stayed in either my pocket with no other items or on a flat surface. Took the phone out of my pocket after not looking at it for a couple of hours and saw the crack on the right side that extends up and down the entire side and through the exact center of the phone.
At first the phone still functioned normally but now the screen does not work at all. Has anyone else experienced this? I called samsung and verizon and went into the local verizon wireless store and they all told me the normal shpeel about how they don't recognize this as a problem and I needed to pay for the repairs.
After 3 weeks of struggling...
Finally. Relief.
I contacted Samsung, after T-Mobile's official service told me that I am the one who caused the screen to crack, despite T-mobile's official resolution that the phone has NO signs of any physical damage.
Samsung requested the original documents I have received after the purchase. I have also sent them the photos I made from several angles showing the crack. After a few days they contacted me,
apologized for the inconvenience and offered to replace the damaged screen.
All in all, this ended well. Hope you guys can achieve this soon, I suggest everyone to inquire at Samsung.
ps.: a friend of mine had the same issue with a regular S6 (not the edge version). Considering this and the above posts, something smells fishy...
Has anyone experienced the digitizer stop working along where the crack is after it happened?
Nooooo!!!!
I have only had my phone for 2 weeks and I was sitting outside of Starbucks with my phone on my lap, and this yellow jacket bee kept flying around me. So I stood up to get away from it, while forgetting my phone was on my lap. CRASH! My V30 without a case falls off my lap about 20 inches down onto the cement.
It caused a small spider web crack in the corner of the back glass. One of then cracks extends to the camera lens area. On thr bright side the screen is fine and the camera lens is fine with no cracks. Plus its only mostly the corner thats cracked on the back. But still, it really really sucks since I just got this phone.
I know some of you are thinking I was stupid for not having a case. Maybe so, but keep in mind I pretty much never had cases on my 6P or my S7 Edge. I only dropped my 6P once real bad on a hard surface (fell out of pants with a smaller pocket while sitting) which only left a scuff on the edge with the display fine, and never once dropped my S7 on a hard surface in over a year with it. So I have always been super careful with my phones. Never dropping my phone in years that was a result of my clumsiness or carless.
I guess its just a matter of time though no matter how careful you are handling your phone. Its bound to fall somehow when its not your fault. Like sliding off a slippery surface, falling out of a small pocket, or similar. Anyways I called a local phone repair shop and the good news is the back glass is only $70-$75.
I don't think I am going to get it done just yet since the display is fine, camera lens is fine, and its only the corner of the back. But I probably will eventually before I resell the phone in 1-2 years. Anyways kind of disappointed a military certified phone cracked for such short fall. This is why I prefer metal backed phones so much more. Anyways hopefully this info of how easy it cracks and the cost to replace the back out there being pretty cheap helps some others out there.
*Puts case back on my V30*
Yeah, I watched a couple of videos on what happens to GG 4 & 5 with drop tests and decided mine would stay in a case. Added bonus of keeping finger prints off of the actual phone back and just on a plastic case.
I have several cases I've bought to put on my LG V30 when I actually buy the phone. You can buy very good cases for even a couple of dollars on ebay. I started the LG V30 cases thread, because most people don't know that.
You can even buy clear cases if you still want to show off the phone.
Cases for LG V30
https://forum.xda-developers.com/lg-v30/accessories/lg-v30-t3667430
Just putting that out there for people who still need a case. At those prices, order 2 or 3!
ChazzMatt said:
You can even buy clear cases if you still want to show off the phone.
Cases for LG V30
https://forum.xda-developers.com/lg-v30/accessories/lg-v30-t3667430
Just putting that out there for people who still need a case. At those prices, order 2 or 3!
Click to expand...
Click to collapse
Yeah I already have a case, I just didn't have it on because I don't really like having one. I got it on now though. Ita a slim fitting case by Lumion. I never heard of this case company before but I really like it. I'm probably going to give the Spigen Crystal case a try too.
AndroidPurity said:
Yeah I already have a case, I just didn't have it on because I don't really like having one. I got it on now though. Ita a slim fitting case by Lumion. I never heard of this case company before but I really like it. I'm probably going to give the Spigen Crystal case a try too.
Click to expand...
Click to collapse
I'm very sorry for your accident. Ugh.
At least you know it can be repaired easily.
If the glass is still smooth, you can always put a skin over it.
This is one concern causing me pause in my purchase. Why there can't be a nice carbon fiber replacement back for this phone, I don't know. Motorola had a good idea going with the "design your own phone" during the Droid Turbo / Turbo 2 days, they just gave up on it too early.
Nay Tyzon said:
This is one concern causing me pause in my purchase. Why there can't be a nice carbon fiber replacement back for this phone, I don't know
Click to expand...
Click to collapse
b'cause it's not waterproof, or your can't glue it like glass
Billy Madison said:
b'cause it's not waterproof, or your can't glue it like glass
Click to expand...
Click to collapse
That's the beauty of carbon fiber composites. The resin it's molded in is waterproof, gluing is about the only way to attach it to anything, it can be built up as thick as needed to create a reliable sealing edge or stiffness to the back. And it's radio transparent, so no issue with wireless charging. It can be textured, to make it more grippy.
The ccf aesthetic isn't for everyone, I get that, but it would be great as an option, and would be completely workable.
That is a bummer that it cracked. I am super impressed by the strength of this device though, my embarrassing story about it. Bought a new TV for my living room, decided I needed to take my old TV down to the basement and thought I could wrangle the 60" TV by myself, took two steps down and slipped, fell super hard all the way down the stairs with my phone in my back pocket. Huge bruises on my back, butt, arm and legs, the phone I was positive was a goner. Took it out of the case and to my amazement not a scratch and the glass looks perfect, however there is a size-able dent on one side of the phone and it is pushing the screen out. Everything works perfect and like I said, it did not crack at all, I am not a small guy, between me and the TV it took a 300 lb hit on the edge of a step and then several more hits down the stairs.
Of course I went to T-Mobile and they laughed and said "We can't take a bent phone back" luckily I am still in the 14 days grace period and will be adding insurance so I can get a replacement. It works, but is a little annoying to use this way. And to end the story on a high note, I did save the TV, did not let go of it!
Circledog said:
That is a bummer that it cracked. I am super impressed by the strength of this device though, my embarrassing story about it. Bought a new TV for my living room, decided I needed to take my old TV down to the basement and thought I could wrangle the 60" TV by myself, took two steps down and slipped, fell super hard all the way down the stairs with my phone in my back pocket. Huge bruises on my back, butt, arm and legs, the phone I was positive was a goner. Took it out of the case and to my amazement not a scratch and the glass looks perfect, however there is a size-able dent on one side of the phone and it is pushing the screen out. Everything works perfect and like I said, it did not crack at all, I am not a small guy, between me and the TV it took a 300 lb hit on the edge of a step and then several more hits down the stairs.
Of course I went to T-Mobile and they laughed and said "We can't take a bent phone back" luckily I am still in the 14 days grace period and will be adding insurance so I can get a replacement. It works, but is a little annoying to use this way. And to end the story on a high note, I did save the TV, did not let go of it!
Click to expand...
Click to collapse
A quick and healthy recovery!
My wife had dropped her v30 TWICE already in a week... Both times it luckily hit a corner and no glass cracked or scratched. Just a scuff on the metal of each bottom corner. So damn lucky with that so far... her case finally showed up the day after the second drop.
AndroidPurity said:
Nooooo!!!!
I have only had my phone for 2 weeks and I was sitting outside of Starbucks with my phone on my lap, and this yellow jacket bee kept flying around me. So I stood up to get away from it, while forgetting my phone was on my lap. CRASH! My V30 without a case falls off my lap about 20 inches down onto the cement.
It caused a small spider web crack in the corner of the back glass. One of then cracks extends to the camera lens area. On thr bright side the screen is fine and the camera lens is fine with no cracks. Plus its only mostly the corner thats cracked on the back. But still, it really really sucks since I just got this phone.
I know some of you are thinking I was stupid for not having a case. Maybe so, but keep in mind I pretty much never had cases on my 6P or my S7 Edge. I only dropped my 6P once real bad on a hard surface (fell out of pants with a smaller pocket while sitting) which only left a scuff on the edge with the display fine, and never once dropped my S7 on a hard surface in over a year with it. So I have always been super careful with my phones. Never dropping my phone in years that was a result of my clumsiness or carless.
I guess its just a matter of time though no matter how careful you are handling your phone. Its bound to fall somehow when its not your fault. Like sliding off a slippery surface, falling out of a small pocket, or similar. Anyways I called a local phone repair shop and the good news is the back glass is only $70-$75.
I don't think I am going to get it done just yet since the display is fine, camera lens is fine, and its only the corner of the back. But I probably will eventually before I resell the phone in 1-2 years. Anyways kind of disappointed a military certified phone cracked for such short fall. This is why I prefer metal backed phones so much more. Anyways hopefully this info of how easy it cracks and the cost to replace the back out there being pretty cheap helps some others out there.
*Puts case back on my V30*
Click to expand...
Click to collapse
Sorry to hear that. I couldn't stand using a cracked phone so I really feel ya.
Good luck with the repairs!
Sent from my LG-H932 using Tapatalk
NeutronBomb said:
My wife had dropped her v30 TWICE already in a week... Both times it luckily hit a corner and no glass cracked or scratched. Just a scuff on the metal of each bottom corner. So damn lucky with that so far... her case finally showed up the day after the second drop.
Click to expand...
Click to collapse
Whyyyy couldn't have mine done that?!
Actually I think the sides of this phone are super reinforced. Way more than more glass phones. I think mine just fell at the absolute worst angle that hit it just right. Just thankfully it was not the display!
psawjack said:
Sorry to hear that. I couldn't stand using a cracked phone so I really feel ya.
Good luck with the repairs!
Click to expand...
Click to collapse
Thanks! I also found the glass back is on Ebay for only about $18 and comes with the little tool to replace it. So I might just do that myself. I watched a video of how to take the back off.
I only have 2 worries if I do it myself.
1.) Making sure the new glass back seals on tight enough still be at least mostly water proof and
2.) Removing the finger print sensor from the old back to the new back. The video I watched doesnt show how to remove the finger print sensor. But once I find a video on someone removing and reattaching the finger print sensor, then I will pull the trigger for the $18 glass back.
So much for military certified durability :laugh: :crying:
Also you'll lose the ip68 rating by replacing that yourself most lowly just a heads up. Watch the video of Jerry rig everything. When he made a clear v30. Really good on how to open phone
Happened to one of the phones on my account. Fell about 3 feet on a wood floor and the back has a hairline crack. I'll skin it, put it in a case and be done with it.
Circledog said:
.......Of course I went to T-Mobile and they laughed and said "We can't take a bent phone back" luckily I am still in the 14 days grace period and will be adding insurance so I can get a replacement. It works, but is a little annoying to use this way. And to end the story on a high note, I did save the TV, did not let go of it!
Click to expand...
Click to collapse
That's quite a story! That should be in a V30 durability ad. Opening shot of the big dent and bulged screen with the phone speaking in "android voice" saying, "yeah, I took quite a beating, but you should see the other guy!" Then a fade in shot of you looking all sheepish and bruised from head to toe with a final fade out slow-mo reenactment of the fateful tussle.
stuartmc said:
That's quite a story! That should be in a V30 durability ad. Opening shot of the big dent and bulged screen with the phone speaking in "android voice" saying, "yeah, I took quite a beating, but you should see the other guy!" Then a fade in shot of you looking all sheepish and bruised from head to toe with a final fade out slow-mo reenactment of the fateful tussle.
Click to expand...
Click to collapse
Lol, love it, I will have to email LG!
Circledog said:
Lol, love it, I will have to email LG!
Click to expand...
Click to collapse
Do it! This is too good to pass over.
Fell off night stand 2 1/2 feet onto tile face down! Never had this issue before (Diztronic thin case) but it must have hit perfect to break the glass and it's got a nice spiderweb on the lower right hand corner!!!
To make matters worse it appears it has to be replaced with the display so $229 seems to be the going rate.
Before I get it fixed, my question is does anyone have recommendations, i.e. Samsung depot, ubreakifix, et al?
My phone was PERFECT, flawless and now I fear that it will come back looking less than 100%. My display is perfectly uniform and has no pink, etc. I just got a Note 9 and both displays look nearly identical.
What about water resistance? I don't normally dunk my phones but I'm concerned if/when I sell it.
I never use case's like this . Always buying 360 protection like Supcase ( In my s9+ SUPCASE ARES) with front layer of protection . I was using s7 with one of supcase's (Supcase Water Resistant) case it was inpristine condition. without any scratch or anything like it. Water resistans is always less if u do repair in services . They need to brake factory seal wich is IP68. Maybe ask i those who will repair your phone that seal will be water resistant. Wish you luck
My S9+ dropped a couple days ago when I was transferring out of the wheelchair. It hit a metal point on the edge which the plate glass saver did not save ? I was researching for a better case. Thank you ?