Nokia care suite not seeing firmware I download - Windows Phone 7

Hi all im trying to downgrade my nokia 620 thats on amber to before as my replacement digitiser screen stopped working. Care suite recognises my phone etc and opens it but doesnt pickup the firmware file from the directorys specified in nokia care suite. Am I correct in thinking I just need 1 firmware file? Im trying to install RM846_1030.5603.1304.0002_RETAIL_eu_netherlands_300_02_139356_prd_signed.ffu ive created new folders and added this file and then added the folder to the Package search paths in NCS but when I update the list nothing shows

Veeborg said:
Hi all im trying to downgrade my nokia 620 thats on amber to before as my replacement digitiser screen stopped working. Care suite recognises my phone etc and opens it but doesnt pickup the firmware file from the directorys specified in nokia care suite. Am I correct in thinking I just need 1 firmware file? Im trying to install RM846_1030.5603.1304.0002_RETAIL_eu_netherlands_300_02_139356_prd_signed.ffu ive created new folders and added this file and then added the folder to the Package search paths in NCS but when I update the list nothing shows
Click to expand...
Click to collapse
See correctly [How To] Download and flash all Nokia Lumia Stock ROM.

Veeborg said:
Hi all im trying to downgrade my nokia 620 thats on amber to before as my replacement digitiser screen stopped working. Care suite recognises my phone etc and opens it but doesnt pickup the firmware file from the directorys specified in nokia care suite. Am I correct in thinking I just need 1 firmware file? Im trying to install RM846_1030.5603.1304.0002_RETAIL_eu_netherlands_300_02_139356_prd_signed.ffu ive created new folders and added this file and then added the folder to the Package search paths in NCS but when I update the list nothing shows
Click to expand...
Click to collapse
Hello!
I'm in the same situation!
did you solve this issue?
Could you download the old version of Lumia Nokia 620 firmware ?
In "Nokia Data Package Manager" only see the latest version... not the complete list.
I'm from Argentina, and i'm using the latest AMBER version RM846_059S2V3_3046.0000.1329.2001_021
Best regards!
Emanuel.

Related

[Q] Product Support Tool For Store 5.0

Sorry I am posting here guys but unable to in proper thread as I am a new user here. Basically just a quick question, I am looking for the best place to download the Product Support Tool For Store 5.0 - need to flash my Lumia 800 so I can force update the FW. Also need to know the best place to get the FW data files. Again, my apologies for posting here guys, hope you'll bear with me.
Thanks
Product Support Tool: http://www.seidea.com
NaviFirm: http://code.google.com/p/navifirmex
Thanks. appreciated
Ok, got all installed on Windows 7, but when it comes to connecting I get a failed to install driver, that is after launching PST - connecting USB - drivers start to install and then get error. Can some one please help me??
Sent from my Lumia 800 using XDA Windows Phone 7 App
you have to install the winusb driver under "C:\Program Files\Nokia\Nokia Care Suite\Drivers"

[Q] Nokia Lumia 920 Bricked, Need up-to-date help!

I have a nokia lumia 920 in black. it is a UK model ( I think originally on EE, but is unlocked. It has no branding on it). I decided to reset my phone to clear off a load of the apps and music that I don't want, but I got stuck at the screen with the 2 gears/cogs turning, and couldn't get any further (it was on this screen for about 6 hours, then the battey died). I have been trying to restore my phone so it works, but so far I haven't had any luck! I seem to come across the same problems:
1. NaviFirm+ 1.7 doesn't connect. I have download some cache files from April, but I don't really know which ROM I should be choosing, and I don't have access to all versions.
2. Nokia care suite says it is online but I cant search or download anything. Running version 2012.51.4.4
3. Nokia package manager doesn't download anything (enter RM-821 in product type. keep getting 'error while retrieving a list of variants')
4. I have tried several key combinations to try to get it to reset, but I either get to a screen with a lightning bolt and a gear, or the 2 gears turning
5. Nokia care suite doesn't seem to detect my phone connection. nothing is listed in the fuse software, but I can see winUSB device I the device manager.
6. My battery is now dead, and when I connect, I see the battery symbol, with a flashing power cord, so I cant do anything more!
Currently I am trying to download an old version of a ROM, and hoping my battery will charge up enough for me to do something with it.
my questions are:
1. what ROM should I be putting on my device for a generic, unlocked, black, UK lumia 920, and where can I get this from. I need to be able to use the 3G and 4G here in the UK
2. How can I get nokia care suite or nokia package manager to connect to the internet to download roms
3. how do I get nokia caresuite to see my phone is connected
4. how can I then flash the rom onto the phone
every post I have looked at makes reference to downloading the roms via navifirm or care suite, but neither of these seem to work now. all I can get is an old rom (which I guess can update OTA) and even if I could get a rom, it seems like care suite detects the connected phone, which mine doesn't! HELP!
Did you see this posting, maybe give you ideas.
http://discussions.nokia.com/t5/Nokia-Lumia/Lumia-920-stuck-on-turning-cog-wheels/td-p/1729414
Sent from my RM-820_nam_att_100 using Board Express

[Q] updating problem with Nokia Lumia 920. Error code:80072ee7

Windows 8.0 phone - Good wireless connection; full battery; working Nokia and Microsoft accounts; enough empty space available; hard reset twice or more; correct time and date.
I do not receive any apps updates yet I always get an error message saying "We are currently unable to check for updates."
*first-time user of a windows phone
weird...
which version of software is on device? settings - about (version OS and firmware)
for easy check and flash latest official version of WP software you can use Nokia Software Recovery Tool, Windows 7 or 8.x is needed...
If you want to update to Preview for Developers WP8.1 version check here
dxdy said:
weird...
which version of software is on device? settings - about (version OS and firmware)
for easy check and flash latest official version of WP software you can use Nokia Software Recovery Tool, Windows 7 or 8.x is needed...
If you want to update to Preview for Developers WP8.1 version check here
Click to expand...
Click to collapse
thanks for replying
the version is OS 8.0.10211.204
firmware version 1232.5951.1249.1017
ahmedeissa said:
thanks for replying
the version is OS 8.0.10211.204
firmware version 1232.5951.1249.1017
Click to expand...
Click to collapse
is possible you have too old software and update server not recognize or give update for current phone version. you can use Nokia Software Recovery Tool to update to latest official WP8 version: 3051.40000.1349.0025 (this is latest official version of WP8.0 called "Black")... also dont forget to update Nokia system apps after software upgrade (you can use app SysApp Pusher from Store)
after if you want test version of WP8.1 via Preview for Developers, just use links from my previous post
thanks for replying. before i saw your reply i had already used Nokia Software Updater for Retail and i updated my phone's system
to firmware version: 3051.40000.1349.0002 and not 3051.40000.1349.0025 as you mentioned
and the software version is still OS 8.0 not 8.1 or other versions
when i connect to the software updater it tells me that there are no newer versions. it doesn't show the 8.1 version
8.1 not official released. You must activate Preview for Developers to install 8.1. Read my first post, there is link how to make this
Sent from my Lumia 920 using Tapatalk
dxdy said:
8.1 not official released. You must activate Preview for Developers to install 8.1. Read my first post, there is link how to make this
Sent from my Lumia 920 using Tapatalk
Click to expand...
Click to collapse
thanks for your reply. Is the phone's hardware compatible with android? (jellybean)
also there's freedom.apk for android phones, is there something similar to it that would work with windows phones?
also as you may know there's "black market" for android phones that allows you to download applications for free. is there something like it for windows phones 8.0?
ahmedeissa said:
thanks for your reply. Is the phone's hardware compatible with android? (jellybean)
also there's freedom.apk for android phones, is there something similar to it that would work with windows phones?
also as you may know there's "black market" for android phones that allows you to download applications for free. is there something like it for windows phones 8.0?
Click to expand...
Click to collapse
you cant flash android on WP devices or use apk files... is impossible... and why to go switch from horse to donkey
also no way to use black market or any other market on WP. Why you think WP OS is most secure OS without one malware or virus? because no c*ap and bogus app like on android...
if you want app for free watch for promotional period of apps.. in 3 year i collect pay software worth more than $2000... just be patient and many good apps and games can get free or for cheap price...
just use app as
http://windowsphone.com/s?appId=890485c3-7c32-42e3-b906-61ea62caeaa3
http://windowsphone.com/s?appId=e09858f0-0cf7-4b33-b754-54dd121b3c5d
http://windowsphone.com/s?appId=286ba4a5-33c3-489a-a5a1-8675503aadca
P.S.
all topic about illegal/pirated stuff here on forum is forbidden, but only for info you can use max 10 pirated XAP files on developer unlocked phone (but you must pay $19/year to Microsoft for Developer unlock)...
Similar, but worse problem here.
dxdy said:
is possible you have too old software and update server not recognize or give update for current phone version. you can use Nokia Software Recovery Tool to update to latest official WP8 version: 3051.40000.1349.0025 (this is latest official version of WP8.0 called "Black")... also dont forget to update Nokia system apps after software upgrade (you can use app ... from Store)
after if you want test version of WP8.1 via Preview for Developers, just use links from my previous post
Click to expand...
Click to collapse
Hello. I have a similar problem, and as you stated I believe the OS version is so old that the server does not recognize it. So I have tried several of Nokia's apps, Software Updater for Retail, Care Suite and they do recognize the phone, the software and it immediately states there is an update ready. However, when it tries to put the phone in Flash Update mode, the phone does not boot and I get an error saying there was a problem. If I disconnect the phone, press volumen-down and on buttons I can reset it and Works fine, but I am unable to do an update.
Here are the details for the phone:
Lumia 920
Country Variant PR
OS Versión 8.0.10211.204
Firmware revisión number 1232.5957.1308.0002
Radio Software version 1.0.202093.3
Firmware Update Notifier 1.1.0.3
Silent Installer 1.5.0.0
Build ID 153556
Extras+Info App Versión 3.8.1.10
I really don't know what to do. My phone hasn't even received GDR2, much less 3 and for sure it probably won't receive 8.1. Any information on how I can manually place the phone in Flash Update mode so maybe the care suite Works??? I was able, through the care suite to put in in test mode, but not in flash update mode.
Thanks in advance. Posting in the Nokia forums was absolutely no help at all. Could it be that I am doing something wrong with the care suite??? I used instructions from several sites to try to use the care suite.
To delete.
anaheiim said:
What is error?
Click to expand...
Click to collapse
Hello Anaheiim.
When the software tries to make the Nokia go into Flash Update mode, the phone stays at the NOKIA logo after rebooting. After about a minute, the application on the PC, say for example the Multisoftware Updater cancels out. In the case of Multisoftware updater, the error says : product in UEFI mode did not appear.
I can reset my phone and I get back the normal operations, but it appeas it never goes into a mode that is needed to download the software, or I don't have a driver or something similar to talk to the phone from my PC when it goes into that mode.
To delete.
anaheiim said:
What is error?
Click to expand...
Click to collapse
Hello Anaheiim.
When the software tries to make the Nokia go into Flash Update mode, the phone stays at the NOKIA logo after rebooting. After about a minute, the application on the PC, say for example the Multisoftware Updater cancels out. In the case of Multisoftware updater, the error says : product in UEFI mode did not appear.
I can reset my phone and I get back the normal operations, but it appeas it never goes into a mode that is needed to download the software, or I don't have a driver or something similar to talk to the phone from my PC when it goes into that mode.
To delete.
anaheiim said:
And following this tutorial? He said what? http://forum.xda-developers.com/showthread.php?t=2515453
The difference here is that you must go into flash mode manually.
Click to expand...
Click to collapse
Thanks Anaheiim. I am downloading the files in the requisities section of that thread and will follow the steps carefully. On your response you state "you must go into flash mode manually". But I don't see that mentioned in the tutorial, am I missing something??? Is there somewhere I can find how to place a Lumia 920 in flash mode manually???
Thanks again, at least I see a possibility of this working now!!!
To delete.
anaheiim said:
In the link that I give you
Part:
Follow the tutorial
Click to expand...
Click to collapse
Will do Anaheiim, thanks!!! Will follow the tutorial exactly and let you know how it goes. Super helpful, thanks. After the install I will leave a donation. Again, thanks a lot I can't tell you how helpful it is to have people like you that have gone through all this!
Hello again Anaheiim, unfortunatelly it has been no luck with the method you posted. I downloaded all the components fine. I downloaded the firmware I needed. I am able to get to the point when I try to recover the phone. I turn it off, plug the USB cord (already connected to the PC) and press the volumen down-power keys at the same time until I get ONE quick vibration. I then click the retry button on the tool on the PC. It starts trying to update, the phone shows the NOKIA logo mid-screen, most of the time it reboots and it shows it again and then goes directly into the Windows Phone logo and then back in to the start menú. Otherwise it just sits at the Nokia Logo. Either way, the PC App after a few minutes tells me it can't recover. Usually no error. Tried several different USB ports. Sometimes on some ports I get this error: DTL Connection: Could not connect to media. DTL Back-End error code = 0x8400A403. DTL Back-End: Driver initialization failed. DCM status code = 0x84004415, Common USB DCM: No device found from the target USB port, last error code = 0x80070003. .
Exception..
But that's it. Doesn't ever go into Flash Update mode.
To delete.
Re Register the softpub.dll
Disable third party firewall if any
Automatically detect settings for a proxy server from your LAN

[Q] Stock ROM for vodafone 888?

I'm looking for the stock ROM for the vodafone 888. The phone won't boot because an update went wrong but I still have access to the recovery menu.
The current ROM version reported in the recovery is:
4.4.220.06.T3.140404.DVT49L.VF.GR
Thank you!
silverThe said:
I'm looking for the stock ROM for the vodafone 888. The phone won't boot because an update went wrong but I still have access to the recovery menu.
The current ROM version reported in the recovery is:
4.4.220.06.T3.140404.DVT49L.VF.GR
Thank you!
Click to expand...
Click to collapse
hi.
i am looking for the stock firmware for this device..anyone has it..? or recovery or custom rom..?
have u find a firmware?
my vodafone 888 does not boot any moore
fixed my phone today and all is well. The name of the phone is actually coolpad 7576u and the firmware i downloaded from http://www.yulong.com/product/produ...productBO.product.id=6504&productBO.menuId=30
the frogram to install this firmware is Coolpad Download Assistant Setup V1.86_140626 (google-it)
steps to install are simple.
1 download firmware
2 unzippit to *.CPB
3 start program
4 point program to the unzipped rom
5 connect phone to pc without battery (you remove the battery)
6 wait until is done
7 ENJOY
Did you install some drivers? Mine doesn't seem to work. I load the rom into Coolpad Download Assistant, I hit some button in Chinese, instinctively, then a bar loads to 100% and another one is at 0%. Stays like this forever nothing happens to the phone. It is in fastboot mode, battery off, plugged in with usb cable, adb drivers installed.
Later edit: I finally got it right. Reinstalled the drivers...
i have the same problem.any idea?
---------- Post added at 09:20 AM ---------- Previous post was at 08:55 AM ----------
i am looking for drivers
Install android sdk - now also integrated into Android studio - it should install google adb drivers automatically. Also give the PC and phone a restart after sdk is installed. Then you should have no problem hooking up the phone and yulong download assistant.
freakaleo said:
fixed my phone today and all is well. The name of the phone is actually coolpad 7576u and the firmware i downloaded from http://www.yulong.com/product/produ...productBO.product.id=6504&productBO.menuId=30
the frogram to install this firmware is Coolpad Download Assistant Setup V1.86_140626 (google-it)
steps to install are simple.
1 download firmware
2 unzippit to *.CPB
3 start program
4 point program to the unzipped rom
5 connect phone to pc without battery (you remove the battery)
6 wait until is done
7 ENJOY
Click to expand...
Click to collapse
100% worked for me. Now My Vodafone 888 is fully working.
Download flash Software from here...
Coolpad Download Assistant Setup V1.88
RO.maniac said:
Install android sdk - now also integrated into Android studio - it should install google adb drivers automatically. Also give the PC and phone a restart after sdk is installed. Then you should have no problem hooking up the phone and yulong download assistant.
Click to expand...
Click to collapse
Hey can you help me? I downloaded android SDK and now it recognizes the phone as an ADB Interface. Although on "Coolpad Download Assistant" it goes through the first 10% and then just skips to the end and a weird smile shows up with some chinese stuff.
What am I doing wrong? (I am connecting the phone to the pc withough battery it shows "Fastboot mode TA" on the screen) I'm using my country's rom (4.4.230.33.T3.140715.7576U.vf_pt) Tried with YGDP doesn't work as well...
Edit I'm using windows 8.1 tried on Windows 7 and it goes all the way up to 55%
firmware file needed
I have been searching around sites but unlucky, i cannot find firmware file for vodafone 888 smart 4 / coolpad 7576u firmware file. original site redirects to main page only by the above links. Please help me.
HI where is firmwere¿¿??
xbekoolx said:
I have been searching around sites but unlucky, i cannot find firmware file for vodafone 888 smart 4 / coolpad 7576u firmware file. original site redirects to main page only by the above links. Please help me.
Click to expand...
Click to collapse
gold_mobile said:
HI where is firmwere¿¿??
Click to expand...
Click to collapse
Here you have a .zip file containing the RO version of the stock 4.4.2 ROM for Vodafone 888. You can change the language afterwards, it's just a matter of bloatware apps for each country.
drive: https://goo.gl/o79jHC
vodafone 888
RO.maniac said:
Here you have a .zip file containing the RO version of the stock 4.4.2 ROM for Vodafone 888. You can change the language afterwards, it's just a matter of the bloatware apps that comes with in each country.
https://www.dropbox.com/s/ajp6sbie8eeqn8a/4.4.230.33.T3.140715.7576U.vf_ro.CPB.zip?dl=0
Click to expand...
Click to collapse
Thank you work perfect ! I flash phone with Coolpad Download Assistant
http://forum.xda-developers.com/android/help/stock-rom-vodafone-888-t3002958:)
Vodafone 888
Since I am a new member I can't post links so if anyone wants the greek rom just message me
Not really sure what the error is, but i guess it`s something wrong with the drivers.
After 3% i get the following (see the attached pic)
I used Android_adb-USB_UnifL_Driver_v1.17
from here: http://leshcatlabs.net/downloads_usb_unifl/
tintome said:
Not really sure what the error is, but i guess it`s something wrong with the drivers.
After 3% i get the following (see the attached pic)
I used Android_adb-USB_UnifL_Driver_v1.17
from here: http://leshcatlabs.net/downloads_usb_unifl/
Click to expand...
Click to collapse
I had this problem but at some higher percentage. I just kept retrying and it finally worked. I don't remember if I messed with the drivers anymore once it started. You should uninstall every android/google driver you have, reboot, install again.
Device manager looks fine tough, bootloader interface.
///jos Gâdea & Co///
RO.maniac said:
Did you install some drivers? Mine doesn't seem to work. I load the rom into Coolpad Download Assistant, I hit some button in Chinese, instinctively, then a bar loads to 100% and another one is at 0%. Stays like this forever nothing happens to the phone. It is in fastboot mode, battery off, plugged in with usb cable, adb drivers installed.
Later edit: I finally got it right. Reinstalled the drivers...
Click to expand...
Click to collapse
can u provide a link with the drivers for Vodafone 888? multumesc
Custom rom vodafone 888 ?
domino_xxi said:
can u provide a link with the drivers for Vodafone 888? multumesc
Click to expand...
Click to collapse
uninstall every google/android driver you have, then install android studio, it bundles the drivers, easy. or you can search for some fastboot/adb drivers little package.
I no longer have this phone. sorry for being late
Lefter1s said:
Since I am a new member I can't post links so if anyone wants the greek rom just message me
Click to expand...
Click to collapse
hi can you send me the greek rom please?

[ROM] Windows 10 10.0.10586.36

Hello here i post you Lumia 920 win10 10.0.10586.36 build, for flashing with WPInternals, you need lastes win8.1 and unlocked bootloader.
Extract the RAR and flash separate partitions . ROM is Root Acces enabled..
Is windows mobile
Download link: https://mega.nz/#!IsAFkIRa!BL0KOPfFAXSrUGtwf4dgCgh4jogmCvXz7RRchGBaT_E
Any ROM like this for Lumia 625 RM-941?
Rivo17 said:
Any ROM like this for Lumia 625 RM-941?
Click to expand...
Click to collapse
Follow this and created it :
http://forum.xda-developers.com/windows-phone-8/development/windows-phone-internals-unlock-t3257483
question
Does this build have project astoria in it ?
Didn't work for me, all went through but the phone got stuck in the Nokia Logo, I had to do emergency recovery and flash stock rom again. Do you still have the 10.0.10586.36 ffu?
Why do we need this? Is it not just possible to follow the instructions on WPinternals?
flash 8.1 FFU
run windows update to latest version 8.10.14219.341
unlock bootloader with engineering SBL3
run windows insider, update to win10
enable root
Click to expand...
Click to collapse
Now that Microsoft does not update +- 35% of their phones to windows 10
twitter.com/windowsinsider/status/710549849406513152
Is there a way that we can port android or any other os on it to protest?
tiwtik said:
Now that Microsoft does not update +- 35% of their phones to windows 10
twitter.com/windowsinsider/status/710549849406513152
Is there a way that we can port android or any other os on it to protest?
Click to expand...
Click to collapse
But doesn't 920 have 1 Gig of RAM? So it should get the upgrade, maybe later on, like these germans say: http://www.computerbild.de/artikel/cb-Tipps-Handy-Windows-10-mobile-Lumias-Update-14148579.html
sicko78 said:
But doesn't 920 have 1 Gig of RAM? So it should get the upgrade, maybe later on, like these germans say:
Click to expand...
Click to collapse
I really hope that the 1GB phones will get WM 10, it is running fine on my 920. But I would like to make a statement to Microsoft, they promised WM10 and now...
When I look at the official website, (microsoft.com/nl-nl/windows/windows-10-specifications) (Select the mobile tab)
This is being told:
Phones and devices compatible for WM10:
Lumia 1520, 930, 640, 640XL, 730, 735, 830, 532, 535, 540, 635 1GB, 636 1GB, 638 1GB, 430, 435, BLU Win HD w510u, BLU Win HD LTE x150q, MCJ Madosma Q501
So if it is true, can we port any other up-to date OS to the not supported phones? Sailfish would be the ultimate payback.
I can't seem to download the file, it just jams. I can download any other file from Mega but not this one. Do you possibly have another file, maybe the 1 you posted is corrupt.
Thanks
I know w10m is the latest and all the goodies it has, but on my 920 and in my father's 820 doesn't work too good. I'm thinking we could get the wp8.1 update 2 to get the keyboard support, but I can't get it through the insider program. Could we get it from a phone that has is and create a rom for our phone?
skyleth said:
I know w10m is the latest and all the goodies it has, but on my 920 and in my father's 820 doesn't work too good. I'm thinking we could get the wp8.1 update 2 to get the keyboard support, but I can't get it through the insider program. Could we get it from a phone that has is and create a rom for our phone?
Click to expand...
Click to collapse
Win10 works very well on lumia 920 i have the stable version 10586.164 official installed and works well this build is very old lastest build is dredstone one and work very good, or just 164 official one
werty100 said:
Win10 works very well on lumia 920 i have the stable version 10586.164 official installed and works well this build is very old lastest build is dredstone one and work very good, or just 164 official one
Click to expand...
Click to collapse
I have that one installed in my 920 and in my father's 820. Battery life sucks and sometimes you have to reset the phone by pressing power + vol-, and calendar doesn't allow you to see more than one month at the same time. I don't see any advantage in w10m to make me move from wp8.1 other than the bluetooth keyboard (and selfiestick) support. That's why I was asking for the wp8.1 u2 since that one introduced the bt kb support. I've seen your post at htcmania, I might try your rom, wiping everything and doing a clean install, but from what I heard, battery life would be worse than wp8.1
Sadly bootloop no way to get this installed! :/ tried both roms! SUCKS all that time I spend extracting those files....
bootloop...
and what's interesting flashing didn't even replace a provider logo — any ideas why?
Nailyouh said:
Sadly bootloop no way to get this installed! :/ tried both roms! SUCKS all that time I spend extracting those files....
Click to expand...
Click to collapse
hstn said:
bootloop...
and what's interesting flashing didn't even replace a provider logo — any ideas why?
Click to expand...
Click to collapse
They blocked this method sorry maybe when a new update of the tool we used for unlooking we can use the roms
boot loop, here too.
I am flasing older software
what do you mean by they blocked this method.
thanks
mmmalas said:
boot loop, here too.
I am flasing older software
what do you mean by they blocked this method.
thanks
Click to expand...
Click to collapse
This method was working well but microsoft block it i think because for my works before and now no
Can someone upload a W10 ROM for the Lumia 920, with unlocked loader and root access. The one on this thread flashes on the phone without any errors using windows phone internals, but goes into a boot loop with the Nokia logo..
I retried the flash and did a hard reset using the details below, after it went into the Nokia Boot loop. The phone reset in about 10-15 minutes with TWO reloads and started working with Windows 10 Great. Updates downloading.....
Factory reset
With the phone turned off press and hold the Volume DOWN key and then connect the charger.
An exclamation mark should now appear.
Now press the following buttons in the exact order: Volume UP, Volume DOWN, POWER then Volume DOWN
This will now fully reset the device and restore it to factory defaults........

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