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Hello all, so I recently consulted your fine website about purchasing the Optimus G to use on T Mobile here in Pittsburgh. It seemed to me that people were able to get HSPA+21 and LTE on the phone in the right circumstances, and that was good enough for me. So I bought the phone, unlocked it through cellunlocker.com and everything seemed to be going smoothly. I punched in the standard fast.tmobile.com APN address and I got 4G HSPA+ right away. I then proceeded to drive into downtown Pittsburgh, which now has T Mobile LTE, to see if it would connect. It didn't connect and stayed on HSPA. At that point I drove out of the city and went back down to EDGE and my phone no longer connected to HSPA anymore, only EDGE, until I went into my Mobile Network settings and selected the carrier directly. So I went into T Mobile to ask why my phone won't automatically connect to the most OPTIMUM speed and he couldn't figure it out. As a last ditch effort, we switched SIM cards and my phone automically jumped to LTE and his was stuck on HSPA. So hey, we figured it must be the SIM card keeping me from LTE. He gave me a new card, and it was on LTE until I left the store's broadcast radius. From then on, same story. The phone seems to pretty frequently get stuck on EDGE speeds and I contantly have to go and manually set the network to get HSPA+. What's more, I can't seem to get LTE under any circumstances. Can somebody out there please tell me what's going on? Do I have a defective phone with confused radios? Is T Mobile having a hard time syncing with my AT and T device? Do I need to do something with my APN or Mobile Network settings? Does this have anything to do with the way I unlocked the phone? Is it because the LGOG shares radios for LTE and HSPA or something that it won't default to LTE when it's around? I love absolutely everything about this phone and would like to keep it, but if it keeps behaving like this and won't even give me LTE or consistent HSPA+ then I might as well just get a crappy LG Optimus L9 that at least was designed for the network. Any insight you guys can offer would be much appreciated. Thanks so much!
Here are my current APN settings in case that has anything to do with it:
APN: fast.t-mobile.com
Proxy: Not Set
Port: Not set
Username: Not Set
PAssword: Not set
MMS Proxy: Not set
MMS Port: Not Set
MCC: 310
MNC: 260
Authntification: Not set
APN Type: Not Set
Network Operator: Automatically select
Try flashing the 33-84 radio: http://www.mediafire.com/download/wec8eeext05x8ge/LTEhybrid33-84.zip
That's what I use to flash my LGOG. That's from the Nexus 4 radio thread, and from T-Mobile N4 devices. I was able to add a different APN for AT&T easily, maybe can do the same for your T-Mobile.
- Combines the latest .84 radio from T-Mobile N4 and .33 LTE support.
- The N4 Radio thread: http://forum.xda-developers.com/showthread.php?t=2087227
I see. Well seeing as I'm kind of a noob at this your post intimidates me a bit. How dangerous is it to put these N4 radios onto an LGOG? Will I risk bricking this thing or losing signal forever if I screw it up? Also, I'm assuming that the device must be rooted to do this? Also, if you think it's safe to try is there a thread or something that you can link detailed instructions for? I've never done anything like this in my life...I felt like a rebel just unlocking my phone! Thanks!
acshaffe said:
I see. Well seeing as I'm kind of a noob at this your post intimidates me a bit. How dangerous is it to put these N4 radios onto an LGOG? Will I risk bricking this thing or losing signal forever if I screw it up? Also, I'm assuming that the device must be rooted to do this? Also, if you think it's safe to try is there a thread or something that you can link detailed instructions for? I've never done anything like this in my life...I felt like a rebel just unlocking my phone! Thanks!
Click to expand...
Click to collapse
Not dangerous if you use TWRP. Just make a backup of your current stuff, and if it doesn't work can just restore. It won't hard brick your phone. And I've had it flash on more than one rom so far.
Root needed?
zymphad said:
Not dangerous if you use TWRP. Just make a backup of your current stuff, and if it doesn't work can just restore. It won't hard brick your phone. And I've had it flash on more than one rom so far.
Click to expand...
Click to collapse
I see. Will the phone need to be rooted for that app to be used for the radio ROM? That's probably a silly question to ask on this website especially...but there it is.
I just got this phone and I'm loving it..came from the gs3. I was looking for a thread like this...hoping for a way to unlock the aws band..will root and flash tarp and try this tonight.
Sent from my LG-E970 using Tapatalk 4
---------- Post added at 10:13 AM ---------- Previous post was at 10:12 AM ----------
Twrp** darn auto correct..lol
Sent from my LG-E970 using Tapatalk 4
I don't get lte at all with the FAST apn, I get very fast h+ with epc.tmobile.com. It all depends on your area though, if your tmo towers are refarmed for the correct band that our att phones support.
Sent from my LG Optimus G using Tapatalk 4
Jakeroxs said:
I don't get lte at all with the FAST apn, I get very fast h+ with epc.tmobile.com. It all depends on your area though, if your tmo towers are refarmed for the correct band that our att phones support.
Sent from my LG Optimus G using Tapatalk 4
Click to expand...
Click to collapse
So this modem works on our LG optimus g?
Sent from my LG-E970 using Tapatalk 4
would like to know if there's any update, thank you!
I have almost exact same problem. T-mobile lte not working for me, always getting the hspa+. I went to store and asked for a replacement sim card, then bang, lte shows up with the new sim card. Right after I walked out of the store and left in about 1 minute it's gone, forever. I'm not able to pick up any lte signal anymore. When I put this sim card in my ogp, it fires up lte right away.
I have read in another post people reporting they get lte with unactivated sim card but it went right away when they activated it. Really hope someone to explain for us how this situation is happening.
Thank you for all your great work.
---------- Post added at 02:24 PM ---------- Previous post was at 02:15 PM ----------
I couldn't edit my last post so I'm putting a new reply to add some info.
Both my og and ogp have the same apn settings. I tested them using the same sim card.
I just put another unactivated sim card in the og and surprisingly it picks up lte immediately. I don't want to activate this sim card right now so I can't tell if it would go away if I activate it. I hope this info would help a little bit.
qwertyegg said:
would like to know if there's any update, thank you!
I have almost exact same problem. T-mobile lte not working for me, always getting the hspa+. I went to store and asked for a replacement sim card, then bang, lte shows up with the new sim card. Right after I walked out of the store and left in about 1 minute it's gone, forever. I'm not able to pick up any lte signal anymore. When I put this sim card in my ogp, it fires up lte right away.
I have read in another post people reporting they get lte with unactivated sim card but it went right away when they activated it. Really hope someone to explain for us how this situation is happening.
Thank you for all your great work.
---------- Post added at 02:24 PM ---------- Previous post was at 02:15 PM ----------
I couldn't edit my last post so I'm putting a new reply to add some info.
Both my og and ogp have the same apn settings. I tested them using the same sim card.
I just put another unactivated sim card in the og and surprisingly it picks up lte immediately. I don't want to activate this sim card right now so I can't tell if it would go away if I activate it. I hope this info would help a little bit.
Click to expand...
Click to collapse
Help! I have the exact same problem. I have a brand new att lg optimus g and unlocked it. Popped in the sim and bam LTE! Ran a bunch of speedtests, drove to my friends house and it switched to 4g and hasn't come back. The guy at tmobile wasn't sure. ...any help ? I'm going to root this and try flashing a new rom...maybe radio?
Seems to be an issue with this device, perhaps it's doing something to the SIM cards (who the hell knows) because mine did/does the exact same thing, and here's my particular example:
When I first got this LGOG last Sunday (8 days ago) I put my T-Mobile microSIM in it (one of the TM9190 series SIM cards) and got LTE off the bat without any issues. I kept the stock ROM on here for the first day or so and never had any issues and then I got into doing the typical root/unlock bootloader/install recovery/backup stock ROM/flash custom ROM/etc routine and even after that I was still able to get LTE working almost immediately.
A few days ago I noticed that the LTE wasn't being picked up, and it hasn't since. I've flashed several radios for testing (.33, .48, .33-.84 hybrid, etc) and the ones that are LTE ready still didn't get LTE so I just flashed the whole thing back to complete JB stock (JZO54K, the last available LG build) and even that didn't help - I've yet to see LTE show up in any respect at all with that SIM card.
Now the interesting part:
I have another microSIM that had prepaid service a few months back, bought it at the same time as the one I use for my primary service - they were on sale from T-Mobile online for $.99 each so I got two and kept the other one around just to have it.
In spite of all the flashing I've done in the past few days, with like 5 ROMs tested, a kernel or two, and maybe 7 flashes back to pure stock using LGNPST and the LGE970AT-01-V20j-310-410-MAR-08-2013 ROM (the stock one), after all that flashing torture I put this LGOG through, as soon as I put that other SIM card in it - which is not active at this time - and powered up the phone I got an LTE signal right off the bat without a problem. Had already made the APN changes to fast.t-mobile.com so they just kicked right in and wham, 4G LTE right there on the status bar.
And yes, the SIM cards are the same "series" (?!?!) with TM9190 imprinted on both of them - they also have the same code on the front side (620048) and their serial numbers are just a few digits off in sequence - like I said, I bought both of them with the same order so, it stands to reason they'd be from the same batch.
Loaded a few web pages on the T-Mobile prepaid billing site (it's what comes up when you insert a prepaid already activated but not presently in use SIM, very limited but it does work), checked the system stats, everything showed me I was connected to T-Mobile with their LTE service, this phone, and that other SIM card including the status bar icon being the traditional 4G LTE one (big 4, little G, little LTE under it).
Then I rebooted the phone and that was that, the LTE capability just up and vanished like a fart in the wind, and I've done most everything that I could do - including reading a few hundred posts in two dozen threads - to get it functional again and it just doesn't work anymore.
I suppose it's not a big deal to me since T-Mobile's HSPA+ is fine with me, I regularly pull in 10-15Mbps on a speed test in various locations (was out earlier today testing stuff in the eastern parts of Vegas), but I am somewhat pissed that I am unable to get that LTE functionality working again.
Tried:
- a complete stock flash, several times, of the AT&T JB ROM, no dice
- all the currently available LTE-capable radios, no dice
- an AT&T SIM but it's not provisioned so it doesn't work at all (T-Mobile doesn't do that, hrmmm... their SIM cards work months later even after the number has been assigned to another customer, go figure)
- all the hidden menu options (3854#*970#, WCDMA automatic, tried forcing LTE only, several other things), no dice
- tried manually setting LTE only with *#*#4636#*#* using custom ROMs, no dice
- adding the LTE enabling lines to build.prop, no dice
Nothing works, so I'm only left to conclude that either a) T-Mobile is doing something funky (highly unlikely), b) something is borked with the phone (potentially true), or maybe c) the phone is doing something to the SIM cards after a reboot or any change in the network mode from LTE to anything else (leaning towards this possibility more).
I can't explain it, I can't figure it out, and I can't get LTE working anymore but as I said, the HSPA+ is enough for me as here at home the LTE signal is somewhat weak (1-2 bars at best whereas HSPA+ pulls in 5 bars and a -61dB signal almost constantly).
I wish I could figure it out because I'd like to do more testing with LTE enabled but apparently once LTE gets disabled for whatever reason after having it actually working, not once but twice now it just dies and never becomes possible again.
Stranger things I suppose...
If anyone does ever figure this fiasco out, post whatever solution you came up with or discovered so the rest of us can give it a shot as well 'cause I'd love to be able to enable LTE if I so chose. This is pretty frustrating in the long run - if it never ever worked at all that would be one thing, but having it work then suddenly just disappear never to work the same again, that's just pooched.
Slightly off-topic, but how's the battery life compared to AT&T? Or, in general, is it okay?
br0adband said:
Seems to be an issue with this device, perhaps it's doing something to the SIM cards (who the hell knows) because mine did/does the exact same thing, and here's my particular example:
When I first got this LGOG last Sunday (8 days ago) I put my T-Mobile microSIM in it (one of the TM9190 series SIM cards) and got LTE off the bat without any issues. I kept the stock ROM on here for the first day or so and never had any issues and then I got into doing the typical root/unlock bootloader/install recovery/backup stock ROM/flash custom ROM/etc routine and even after that I was still able to get LTE working almost immediately.
A few days ago I noticed that the LTE wasn't being picked up, and it hasn't since. I've flashed several radios for testing (.33, .48, .33-.84 hybrid, etc) and the ones that are LTE ready still didn't get LTE so I just flashed the whole thing back to complete JB stock (JZO54K, the last available LG build) and even that didn't help - I've yet to see LTE show up in any respect at all with that SIM card.
Now the interesting part:
I have another microSIM that had prepaid service a few months back, bought it at the same time as the one I use for my primary service - they were on sale from T-Mobile online for $.99 each so I got two and kept the other one around just to have it.
In spite of all the flashing I've done in the past few days, with like 5 ROMs tested, a kernel or two, and maybe 7 flashes back to pure stock using LGNPST and the LGE970AT-01-V20j-310-410-MAR-08-2013 ROM (the stock one), after all that flashing torture I put this LGOG through, as soon as I put that other SIM card in it - which is not active at this time - and powered up the phone I got an LTE signal right off the bat without a problem. Had already made the APN changes to fast.t-mobile.com so they just kicked right in and wham, 4G LTE right there on the status bar.
And yes, the SIM cards are the same "series" (?!?!) with TM9190 imprinted on both of them - they also have the same code on the front side (620048) and their serial numbers are just a few digits off in sequence - like I said, I bought both of them with the same order so, it stands to reason they'd be from the same batch.
Loaded a few web pages on the T-Mobile prepaid billing site (it's what comes up when you insert a prepaid already activated but not presently in use SIM, very limited but it does work), checked the system stats, everything showed me I was connected to T-Mobile with their LTE service, this phone, and that other SIM card including the status bar icon being the traditional 4G LTE one (big 4, little G, little LTE under it).
Then I rebooted the phone and that was that, the LTE capability just up and vanished like a fart in the wind, and I've done most everything that I could do - including reading a few hundred posts in two dozen threads - to get it functional again and it just doesn't work anymore.
I suppose it's not a big deal to me since T-Mobile's HSPA+ is fine with me, I regularly pull in 10-15Mbps on a speed test in various locations (was out earlier today testing stuff in the eastern parts of Vegas), but I am somewhat pissed that I am unable to get that LTE functionality working again.
Tried:
- a complete stock flash, several times, of the AT&T JB ROM, no dice
- all the currently available LTE-capable radios, no dice
- an AT&T SIM but it's not provisioned so it doesn't work at all (T-Mobile doesn't do that, hrmmm... their SIM cards work months later even after the number has been assigned to another customer, go figure)
- all the hidden menu options (3854#*970#, WCDMA automatic, tried forcing LTE only, several other things), no dice
- tried manually setting LTE only with *#*#4636#*#* using custom ROMs, no dice
- adding the LTE enabling lines to build.prop, no dice
Nothing works, so I'm only left to conclude that either a) T-Mobile is doing something funky (highly unlikely), b) something is borked with the phone (potentially true), or maybe c) the phone is doing something to the SIM cards after a reboot or any change in the network mode from LTE to anything else (leaning towards this possibility more).
I can't explain it, I can't figure it out, and I can't get LTE working anymore but as I said, the HSPA+ is enough for me as here at home the LTE signal is somewhat weak (1-2 bars at best whereas HSPA+ pulls in 5 bars and a -61dB signal almost constantly).
I wish I could figure it out because I'd like to do more testing with LTE enabled but apparently once LTE gets disabled for whatever reason after having it actually working, not once but twice now it just dies and never becomes possible again.
Stranger things I suppose...
If anyone does ever figure this fiasco out, post whatever solution you came up with or discovered so the rest of us can give it a shot as well 'cause I'd love to be able to enable LTE if I so chose. This is pretty frustrating in the long run - if it never ever worked at all that would be one thing, but having it work then suddenly just disappear never to work the same again, that's just pooched.
Click to expand...
Click to collapse
Thanks for posting your experiences. I've had the exact same problem, though I've never been able to get LTE working at all with my phone. I'm planning on taking a trip to a T-Mobile location within the next few days and see what they can do. Maybe they'll let me try putting my SIM in some of their display phones to see if I can get an LTE connection. Then at least I could probably rule out the SIM as the problem.
643121 said:
Thanks for posting your experiences. I've had the exact same problem, though I've never been able to get LTE working at all with my phone. I'm planning on taking a trip to a T-Mobile location within the next few days and see what they can do. Maybe they'll let me try putting my SIM in some of their display phones to see if I can get an LTE connection. Then at least I could probably rule out the SIM as the problem.
Click to expand...
Click to collapse
Make sure that your phone has the fast.t-mobile.com APN info in place (just create a new APN with that info if needed, maybe call it T-Mobile LTE and see what happens. My guess is if they put a new unused SIM into your phone it'll most likely kick into 4G LTE right from the start (as long as the APN is in place) and then at some point it'll switch to HSPA+ and it'll never go back like it has for those of us that have noticed it.
Who knows... it's probably just one of those things.
br0adband said:
Make sure that your phone has the fast.t-mobile.com APN info in place (just create a new APN with that info if needed, maybe call it T-Mobile LTE and see what happens. My guess is if they put a new unused SIM into your phone it'll most likely kick into 4G LTE right from the start (as long as the APN is in place) and then at some point it'll switch to HSPA+ and it'll never go back like it has for those of us that have noticed it.
Who knows... it's probably just one of those things.
Click to expand...
Click to collapse
Could be...I've always had my settings on T-Mobile LTE, and I even called T-Mobile and confirmed every field in the settings with them. When I explained that I still couldn't get LTE, they had no other solution for me. The lady on the line didn't even know that LTE was faster than HSPA+, so I wasn't exactly expecting any sort of resolution. I think the reps in-store will be more suited to this type of issue.
Had a Rezound from Asurion running 4.03.605 and Hboot 2.27. All was well. Left Los Angeles on 12/21. Arrived the next day in the Bay Area on 12/22. And since then? Not able to make or recive a call. All else works: 4G, internet, texting. Just calls. On the phone with Verizon for 1 hour, resettting all data info to my account and phone, no luck. Two hours in store getting new SIM and resetting system...no luck. Another Asurion replacement sent....new SIM card and THE SAME THING! Issue was escalated to Verizon networking team and I spent two hours on the phone yesterday trying to determine issue. Now if the SIM card and all matching items (IMEI) matched up, it should all work, right? The same SIM card was put into two different rezounds...one rooted, one not (fresh out of box) and neither could make a call. The tech finally stated that the software on the phones was the global leak of 4.03 and not a release authorized by Verizon...my reaction - "What?" The tech went so far as to suggest installing the last global leak - 4.05 and new radios and see what happens. Did just that...AND STILL NOTHING. Phone is perfect. Just no phone. Call goes out, connects, then lost. Same for incoming. No one seems to have a solution except blaming the phone software, tower differences between here and L.A....on and on. I find it all BS....because if the plder 4G SIMS are not compatibile, wouldn't many people across the USA have issues? So I come to ask for some of your thoughts. I am plagued right now. Have lost income due to my lack of access and reachability. And being two months shy of my anniversary for an upgrade, the great Corporation will not budge and get me a new working phone. This is a nightmare. I only imagine that as soon as I get back to Los Angeles, the phone will "miraculously" work again.
FYI: I had my original Rezound running 4.05 and Hboot 2.28 back in July 2013...came to the same trip LA->Bay Area. Never had a problem.
Thanks for your time all!
New Sim and different phone with same issues really points to the issue being with the carrier... Not much you can do unfortunately.
Sent from my Nexus 4 using Tapatalk
acejavelin said:
New Sim and different phone with same issues really points to the issue being with the carrier... Not much you can do unfortunately.
Sent from my Nexus 4 using Tapatalk
Click to expand...
Click to collapse
Thanks, ace. Try geting Verizon to understand that...now that's the a whole other issue. Wish me luck!
gjrscribe said:
Thanks, ace. Try geting Verizon to understand that...now that's the a whole other issue. Wish me luck!
Click to expand...
Click to collapse
ust outta curiosity...do you have data roaming and everything enabled under mobile network settings...that would be my only guess....if not then yes it is verizon...the fact that on 2 seperate phones there is an issue is what gives it away...there is a leaked hboot and radios of hboot 2.28 and the 2.23 radios but idk if this will help your issue
REV3NT3CH said:
ust outta curiosity...do you have data roaming and everything enabled under mobile network settings...that would be my only guess....if not then yes it is verizon...the fact that on 2 seperate phones there is an issue is what gives it away...there is a leaked hboot and radios of hboot 2.28 and the 2.23 radios but idk if this will help your issue
Click to expand...
Click to collapse
Of the two phones I have in my possesion, one is total stock 4.03.605.....wiped it clean. No calls. The other phone I hacked with Hboot 2.28 and the current radios + 4.05 software....still nothing. A lot of what the senior tech told me is that no phones use those big old SIM cards anymore. Heck, he couldn't even find ONE store that a similar phone I could swap my SIM into in order to see if a call could be made. 1 week now with no phone and no restitution from Verizon. All they want to do is seed me to the Edge program. No dice. I'm fighting this to the end It's clear as day this problem is WAY beyond my control or the phones....all on VZW.
gjrscribe said:
Of the two phones I have in my possesion, one is total stock 4.03.605.....wiped it clean. No calls. The other phone I hacked with Hboot 2.28 and the current radios + 4.05 software....still nothing. A lot of what the senior tech told me is that no phones use those big old SIM cards anymore. Heck, he couldn't even find ONE store that a similar phone I could swap my SIM into in order to see if a call could be made. 1 week now with no phone and no restitution from Verizon. All they want to do is seed me to the Edge program. No dice. I'm fighting this to the end It's clear as day this problem is WAY beyond my control or the phones....all on VZW.
Click to expand...
Click to collapse
OR....you can get a micro sim from them and buy a microsim to normal sim adaptor like this one http://www.walmart.com/ip/Small-Min...-Adapter-For-iPhone-4-4S-4GS-4th-Gen/28911641 ....im actually doing this currently with a straight talk microsim in the rezound....but again did you ensure all roaming settings are enabled under settings>mobile networks
REV3NT3CH said:
OR....you can get a micro sim from them and buy a microsim to normal sim adaptor like this one http://www.walmart.com/ip/Small-Min...-Adapter-For-iPhone-4-4S-4GS-4th-Gen/28911641 ....im actually doing this currently with a straight talk microsim in the rezound....but again did you ensure all roaming settings are enabled under settings>mobile networks
Click to expand...
Click to collapse
Done it all with the roaming settings, thanks. But as we all surmise, it's Verizon's problem...old phone can't connect with current networks. They need to admit this and get me a new phone.
8 days with no phone capability and counting.
Just tell then it's your work phone, and that you need it for your job or else. Even most prepaid companies like SraightTalk would replace it of it was your work phone. ST even upgrades you, because it is their fault and not yours.
Sent from my Rezound using Tapatalk
if u use another sim its not working ?
its sounds like hw problem
Proz00 said:
if u use another sim its not working ?
its sounds like hw problem
Click to expand...
Click to collapse
Two phones and two different SIMs... Very unlikely to have identical hardware issues in two different refurbished phones that is region specific.
Sent from my Nexus 4 using Tapatalk
Hi folks,
I've got an unlocked HTC One Max which I bought SIM free from Amazon UK. I'm using Three as my network provider in the UK and they've begun rolling out 4G to Glasgow where I live. One of my colleagues is also on Three with a Samsung Galaxy S4 and he started picking up a 4G signal this morning in the office whereas I'm still only seeing 3G. We had a poke around on our respective phones and in the Mobile Network Settings under Network Mode he's got more options than I do, including one for LTE. I've only got two options: WCDMA only and GSM/WCDMA auto. Without being able to select an LTE option in here I don't see how I'm ever going to pick up a 4G signal. Does anyone know why I'm seeing no LTE option in here and how I go about sorting that?
Okay, so I did a live chat with an HTC rep who confirmed that if there's not LTE option available in the settings then I've got the 3G only variant of the handset. I've no idea why HTC would even sell a 3G variant in the UK as it makes no sense at all, but I looked on Amazon and they only sell a single variant of the phone (which is definitely the one I bought) and curiously the listing for it doesn't clarify either way which network protocols it supports. I even tried Googling the product number (99HWN005-00) but I can't find any solid information about which version of the phone that represents. I'm hoping here that it's just a mistake and I should've been sent the proper 4G variant but it's impossible to say for sure when the Amazon listing gives no info at all about what they think they're actually selling. Either way I'll still be trying to get Amazon to take some amount of responsibility here because I think I made a fair assumption that I'd be buying the 'proper' version of the phone from them; especially as there's nothing on their site to tell me otherwise. I suppose it'll be down to how seriously Amazon take customer service as to how far I get with them. God damn it!
Grrrr. So I did another live chat with HTC to try and find out more about which models they sell in the UK. The Amazon listing has a model number and I was hoping HTC would tell me that's the model number for the LTE variant so I could go back to Amazon to say they'd mis-sold me the wrong version. This time though I got a different story; the HTC rep told me my handset is definitely LTE capable and what options you see for networking are tied to what the SIM card is capable of. His assertion was that Three had given me a 3G only SIM card and getting that sorted would fix it.
However, I swapped SIM card with my colleague who's getting a 4G signal from Three and it made no difference on my handset; I still only got the same 3G network options and, of course, only got a 3G signal. It also occurs to me that I checked with another colleague this morning who's got an HTC One but only on a 3G contract with O2 and he's already got the LTE network options (although he only ever gets a 3G signal of course).
So, yeah, this second call to HTC was a load of nonsense. Excellent. Back for a third time I go...
Medulla said:
Grrrr. So I did another live chat with HTC to try and find out more about which models they sell in the UK. The Amazon listing has a model number and I was hoping HTC would tell me that's the model number for the LTE variant so I could go back to Amazon to say they'd mis-sold me the wrong version. This time though I got a different story; the HTC rep told me my handset is definitely LTE capable and what options you see for networking are tied to what the SIM card is capable of. His assertion was that Three had given me a 3G only SIM card and getting that sorted would fix it.
However, I swapped SIM card with my colleague who's getting a 4G signal from Three and it made no difference on my handset; I still only got the same 3G network options and, of course, only got a 3G signal. It also occurs to me that I checked with another colleague this morning who's got an HTC One but only on a 3G contract with O2 and he's already got the LTE network options (although he only ever gets a 3G signal of course).
So, yeah, this second call to HTC was a load of nonsense. Excellent. Back for a third time I go...
Click to expand...
Click to collapse
Perhaps the variant you purchased does not support the lte bands that your carrier is using. That's usually the difference between the variants....radio support.
Sent from my HTC6600LVW using Tapatalk
dottat said:
Perhaps the variant you purchased does not support the lte bands that your carrier is using. That's usually the difference between the variants....radio support.
Sent from my HTC6600LVW using Tapatalk
Click to expand...
Click to collapse
Even if that was the case I would still need to see the option in the settings to turn on LTE; I don't even have that option so regardless what bands my carrier is using my phone wouldn't pick up a 4G signal of any kind.
I've basically somehow ended up with a 3G only variant of the phone which frankly they shouldn't even be selling because there's no point. I might ping HTC again with a more direct question but they don't seem to be able to tell me what I've got so it's more likely I'll just go back to Amazon and see what they have to say about it.
Also I did a quick check and Three are using the 800 MHz band which the 4G version of the HTC One definitely supports.
Okay, so, I sort of got it fixed but it's a really stupid situation. There's a key code to get into a hidden setting menu on Android (*#*#4636#*#*) which bypasses the normal options and allows you to force the network mode to any of the ones Android itself supports; so it's got all sorts of weird **** like EVDO and whatever in there. I went in there and forced on 'LTE only' mode and now I can pick up 4G if I stand in certain parts of the office. I've put it to 'GSM/WCDMA/LTE auto' and it should now go up to 4G whenever it gets a strong enough signal and work as it should. Why I've had to do that hack to get it working, and why the normal user level UI doesn't expose the LTE related options, is a ****ing mystery though. With KitKat rolling out that might might sort it but I shouldn't need an OS update to expose functionality the hardware's already capable of. It's really ****ing stupid all in and not doing HTC's rep any favours with me as I'll probably have to repeat the same stupid hack every time I reboot the phone.
Looked into Sprints Community Forum to see if they will support this device and it looks like they will not. I am getting this phone and it looks like I'll be leaving Spint.
Here is the thread to the forum. https://community.sprint.com/baw/message/1052157#1052157 Wanted to share in case anyone else is getting it in hopes that Sprint would support it.
Sprint generally tries to avoid factory unlocked phones so their bloatware stays in place.
Yep, Sprint has strict control over what is allowed access to their network. While the A7 has all the bands for Sprint usage, ZTE has said that they're working with Sprint (and Verizon) to get it approved for their networks.
I wouldn't bother too much with what Sprint_Jeffrey & co. said, they are probably in a similar position to the people within ZTE who claimed just days before the boot-loader unlock announcement that they would not be allowing unlocking of the boot-loader. Until an announcement is made by the Sprint people responsible for such things reps like Sprint_Jeffrey & co. are as much in the dark as the rest of us.
What I've heard about this phone and other unlocked phones with Verizon and Sprint support built into the hardware is.
From official channels you will get no support for the device and you can't go to the store and activate the phone.
But most of the time if you take an existing sim from your current phone and pop it in the new unlocked phone it will work just fine. It's worth a shot before leaving sprint if you like the existing service you have.
Unless you were already planning to leave for the greener pasture of GSM service, so many more device options available which is why i only consider GSM carriers myself.
Don' t know about Sprint but swapping in an active SIM from Verizon does NOT work. Been trying for three weeks. I am going to AT&T.
jaseman said:
Don' t know about Sprint but swapping in an active SIM from Verizon does NOT work. Been trying for three weeks. I am going to AT&T.
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Click to collapse
So you are disagreeing with the, probably, 50 posts I've seen with Verizon working on the Axon 7? I'm getting mine delivered today and will be trying it out tonight. I'm expecting it to work.
Eh, you won't miss Sprint. You could probably go with a cheaper service like Cricket and have better coverage, anyway. Verizon is the only CDMA carrier worth using, but you pay out the bum for the pleasure.
jaseman said:
Don' t know about Sprint but swapping in an active SIM from Verizon does NOT work. Been trying for three weeks. I am going to AT&T.
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Works with my active Verizon SIM fine. Full bars Band 4 LTE, full bars CDMA, no roaming indicator (yet).
xtermmin said:
Works with my active Verizon SIM fine. Full bars Band 4 LTE, full bars CDMA, no roaming indicator (yet).
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Click to collapse
I tried again with Verizon and it is a no go. I hope those of you who are stuck with Verizon can get things worked out. I suppose Verizon will start to play nice in due time. I, however, have moved on to AT&T pre-paid. Took about 10 minutes for them to get my Axon 7 working properly. There were other ZTE devices in the store also. At least one other cell phone and a couple of other items. So they are already familiar with ZTE and had no trouble getting things setup correctly. Bye-Bye Verizon!
jaseman said:
I tried again with Verizon and it is a no go. I hope those of you who are stuck with Verizon can get things worked out. I suppose Verizon will start to play nice in due time. I, however, have moved on to AT&T pre-paid. Took about 10 minutes for them to get my Axon 7 working properly. There were other ZTE devices in the store also. At least one other cell phone and a couple of other items. So they are already familiar with ZTE and had no trouble getting things setup correctly. Bye-Bye Verizon!
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Did you make sure to use the SIM1 slot instead of the SIM2/microSD slot? Only SIM1 is CDMA enabled.
I don't know why Sprint and Verizon are dicking around. Moto G4 and Google Nexus phones can run on their networks why not ZTE Avon?
rczrider said:
Eh, you won't miss Sprint. You could probably go with a cheaper service like Cricket and have better coverage, anyway. Verizon is the only CDMA carrier worth using, but you pay out the bum for the pleasure.
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Not if you have RingPlus. I have 5 RingPlus free monthly lines each having 6000 mins/ text/ MB waiting to be ESN swapped out to better equipments
ultrasoul said:
Not if you have RingPlus. I have 5 RingPlus free monthly lines each having 6000 mins/ text/ MB waiting to be ESN swapped out to better equipments
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I have RingPlus with a "free" ($15 initial top-up) 1400 plan. And it's great that you have 5 nice plans, but let's be honest, R+ isn't the same as it was last year. Plans like that don't come up much (if ever) anymore and when they do, the hoops make it a real PITA. I'll be surprised if R+ is even around in another year.
And in any case, it's still Sprint and Sprint's network is literally the worst you can use. It's great if you never travel and don't need service outside of cities, but "free" is the only case in which I would use their network. I use R+ with my Moto E as a streaming music player when I'm on the beach or out mowing or doing something else where the phone might get trashed.
xtermmin said:
Did you make sure to use the SIM1 slot instead of the SIM2/microSD slot? Only SIM1 is CDMA enabled.
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Yes, all attempts were in SIM slot number 1 only. Constant roaming. On AT&T now and all is working great for less money. No brainer if you can do it.
jaseman said:
Yes, all attempts were in SIM slot number 1 only. Constant roaming. On AT&T now and all is working great for less money. No brainer if you can do it.
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Click to collapse
Er, constant roaming is normal... it's one of the many bugs that the A7 has on Verizon right now. Just had to check "data when roaming" and you would have been good to go.
xtermmin said:
Yep, Sprint has strict control over what is allowed access to their network. While the A7 has all the bands for Sprint usage, ZTE has said that they're working with Sprint (and Verizon) to get it approved for their networks.
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Sprint locks their RUIM/SIM cards to the MEID of the device. Verizon does not engage in this 'anti-consumer' practice.
So can I just put a Sprint Note 4 sim in the Axon 7 and it will work?
I switched from sprint to cricket when I bought the axon 7. Got a good deal for signing up for auto pay and the signal has been wayyy better (in Pittsburgh). I drive all around town for work and only ran into one (almost) dead spot.
Active iPhone Sprint SIM doesn't work in Axon 7
sounreal said:
So can I just put a Sprint Note 4 sim in the Axon 7 and it will work?
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No this almost surely won't work. Though it's hard to be 100% sure as Sprint is so finicky with their different SIM card types...my Sprint phone is an iPhone 6S so perhaps the SIM isn't as friendly to Android phones (which is ridiculous but Sprint really does differentiate Android vs. iOS SIMs, which I found out the hard way)...
But I tried anyway with my FreedomPop Sprint SIM...below are some pictures of what happened. The Axon 7 showed a signal and a 4G/LTE icon, but the internet connection didn't work (it just shows a constant upload indication) and there was no 1X signal either when I checked LTE Discovery. So it seems that Sprint is effectively blocking the Axon 7 (as it would any non-Sprint MEID'd phone I believe) from making a data connection or making calls/texts.
It's a shame...Verizon doesn't do this...my Verizon SIM works great in the Axon 7...this is purely a Sprint limitation it seems, which is funny as they're the most desperate of the four major carriers and yet make it nearly impossible to do business with them even though we have a perfectly viable Sprint phone in the Axon 7.
Sprint binds the imei, icc id and phone number to the account. Everything has to match or you get no service.
Sprint is dead, move to a different carrier.
got the phone yesterday. I really like it. I know it has support for ATT 5G based on some information online (1 out of three bands).
I have tried all the tricks in the book, changed the APN every which way and then contacted ATT to get 5G. They have tried all kinds of things but apparently it's not working.
Anybody else here from the US with 5G success? Curious to hear your story, better even if it's on ATT.
cheers
derausgewanderte said:
got the phone yesterday. I really like it. I know it has support for ATT 5G based on some information online (1 out of three bands).
I have tried all the tricks in the book, changed the APN every which way and then contacted ATT to get 5G. They have tried all kinds of things but apparently it's not working.
Anybody else here from the US with 5G success? Curious to hear your story, better even if it's on ATT.
cheers
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Click to collapse
the answer is no. Maybe there are areas for which this phone might work, definitely not here. ATT support tried all their tricks with the IMEI but they couldn't get past their stupid regulated 5G certification I assume. I am switching - Any suggestions? I know that OnePlus Pro works on T Mobile.
cheers
I had similar problem. I htink that AT&T has done a huge bait and switch, and taken any phones not sold by them, and classified them as 3g phones.
My redmi note prog (1.5 yrs old) just went into this 3g mode, and AT&T support claims they cant do anything for this...
very frustrating.
any lawyers around for a class action suit!??????
I couldnt even get my problem escalated... they said forget about
markbnj said:
I had similar problem. I htink that AT&T has done a huge bait and switch, and taken any phones not sold by them, and classified them as 3g phones.
My redmi note prog (1.5 yrs old) just went into this 3g mode, and AT&T support claims they cant do anything for this...
very frustrating.
any lawyers around for a class action suit!??????
I couldnt even get my problem escalated... they said forget about
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Click to collapse
Wow, I'd definitely report this to the Consumer Court. I just went through an ordeal with Samsung and they were responsive. It's a decent amount of work to go through this. If they truly move these phones to 3G that's a big foul. I would definitely switch. I returned my Xiaomi and switched to a Pixel 5a which works under ATT.
good luck
here is the link
Complaints about consumer products and services | USAGov
Learn how to file a complaint about products or services including phone and cable, your car, and online purchases. Complain about phone and text scams.
www.usa.gov
it will likely go through your local state office as it did with my complaint. They took the information I provided and established a resolution.
derausgewanderte said:
the answer is no. Maybe there are areas for which this phone might work, definitely not here. ATT support tried all their tricks with the IMEI but they couldn't get past their stupid regulated 5G certification I assume. I am switching - Any suggestions? I know that OnePlus Pro works on T Mobile.
cheers
Click to expand...
Click to collapse
Setting aside for the moment the ATT tricks (left them in Feb 2020 glad I did)....it depends on what bands are actually being broadcast by the carrier in your area. LTE-wise I remember ATT in my area would only broadcast on bands 2 and 17. 5 was almost non-existent...4 was not at all available. Tmobile on the other hand is big on band 4 in my area, 66 and 41 (due to Sprint) and also on 2. I had a mi max 3 some time back and since it has 4 but no 2 and 17 it did not get LTE on ATT but would have worked fairly well w T-mobile in my area (then I was with ATT)
check
Cellular Tower and Signal Map
CellMapper is a crowd-sourced cellular tower and coverage mapping service.
www.cellmapper.net