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Hey guys,
I've received a Lumia 800 a few days ago and noticed something odd about the display. Sometimes the whole content of the display is moved to the left, and the part that is now out of view is then located on the right side of the screen. I could not reproduce this problem. Since the phone is working perfectly great I don't really want to send it in for a problem that might be caused by software issues... Should I be worried about this problem?
To make it more clear, here is a quick mockup of this error:
Regards Chris
I've noticed this twice so far, it happens as fast as a blink, when the whole interface shifts then moves back to normal almost instantly. I'd expect it to be fixed in a software update.
Thanks for your answer. I was really surprised when this first happened. But since I'm not the only one with this problem I'll wait for an software update.
Have seen that too. I think this can be fixed with a FW update. How can we report that problem to Nokia?
Sent from my Lumia 800 using XDA Windows Phone 7 App
I just cchecked with them at twitter and they answered:
@NokiaHelps said:
@ChrisK91 Hi, if restoring factory settings doesn't help, you can take the phone to local Nokia Care point or see if Sw update fixes it. ^JA
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I have also noticed the same thing, although it stays like that for less than a second. Hopefully a software update will fix it.
I won't take my phone to a service point anytime soon, since this is a very rare occuring problem. But I think I'm on the newest firmare/software:
OS-Version: 7.10.7740.16
Firmware-Rev.: 1600.2479.7740.11451
Hardware-Rev.: 112.1402.2.3
Bootloader: 7.35.0.0
Chip-SOC-Version: 0.74.2.1
Same problem here, event on the start logo NOKIA.
I'm experiencing the same problem.
Most viewable in the start nokia splash screen.
I dunno if I'm on the last firmware, but I'm branded Vodafone.
I'm having exactly the same thing... it's almost like gpu driver isn't aligning correct or something like that...
I've noticed this as well. I'm on the latest FW update (11451). As you other guys have said it's not that annoying and it goes away in less than a second so I will not take care of the problem unless it's solved with a future FW update.
ok, I have now noticed that this seems to become worse... Sometimes my display stays this way for several seconds... I just contacted the Nokia support team to check if I can get my device replaced, just to be safe...
And what did they say ?
Nothing yet. That's because today is an official holiday here in germany, and i doubt that the support team will work on weekends. So I think we'll have to wait untill monday for an answer...
I have the same problem with my unbranded lumia 800, any solution?!
Nokia is pushing the newest update out to Lumia's now, available through Zune update. Firmware version: 1600.2483.8106.11500
This is meant to be the battery fix. Read more here.
Happy updating
tjramage said:
Nokia is pushing the newest update out to Lumia's now, available through Zune update. Firmware version: 1600.2483.8106.11500
This is meant to be the battery fix. Read more here.
Happy updating
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I got an update from Zune, but it was OS update only. There was no firmware. Should I restore and try it again?
It'll come later, some have got the firmware and not the OS.
Thanks for letting me know.
I just got a similar reply on Nokia Support. They're being pushed seperately. The user I replied to had received the firmware, but not the OS update yet.
I'll try to be more patient.
I just did the disconnect trick, and it's downloading 8107, will report what firmware I have when it's done
---------- Post added at 09:42 PM ---------- Previous post was at 09:18 PM ----------
Got 8107 + new firmware in one go
Tried the disconnect trick when the last update was being rolled out but wasn't working. :S I thought they fixed it?
Clearly not
Also, MVNO's are better supported now, my phone shows Giffgaff instead of O2-UK, not seen that in a while!
I'll give it a go.. Hopefully it works this time around.. Any tips?
Took me about 5 goes to time it right. Best tip is preserver I guess. I also turned flight mode on as I read that helps.
Rusty! said:
Took me about 5 goes to time it right. Best tip is preserver I guess. I also turned flight mode on as I read that helps.
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+1 to this. took a few attempts, worked in the end
Just managed to get it updating. It's getting new Windows verison, not sure about FW tho, will have to wait for it to finish and check.
Any noticable improvements yet? I know it's too early though
Mine only said Windows version, but firmware was included too. Auto-brightness seems better, diagnostic app contains more stuff. Charging now to see new capacity.
I just flashed back to 11451 via NCS, then forced the update through Zune.
I got both the OS update and firmware (8106.11500). I'm hoping this firmware is the answer to all our battery problems. Full charge capacity is sitting at 1483mAh. Will post back if it starts to drop (like on all the other firmwares)...
T-Mobile USA Zune Force Update Worked..
Flashed and have joy now..
Like others mentioned above, battery capacity reads 1481 rather than 1517; so was this the correction I wonder?
Will have to see how it performs over the coming days.
Autobrightness seems to work MUCH better; that alone will conserve some power.
Going to close down my system and go home now; I am curious if Bluetooth will be any better. I have a Nokia J - works better than non-Nokia, but have had to re-pair it a few times due to repeated connection dropoffs. Want to see if A2DP will work now. And of course, will try the camera to see if there is anything else good there (in spite of prior reports..)
Cheers
[1st Edit]
Ok, so far BT is holding together but we'll see.. I'll have to see if the belt holster throws it off. Still no A2DP though.. Podcasts, music, and Nokia Drive voices still play through speaker and won't route through headset.
[Edit 2]
Camera.. Nuts.. Spoke too soon. At work under fluorescents.. No pink spot. Came home .. Under halogen, spot is still there unless I use flash. So looks like nothing changed after all except the focus default setting (whoop dee dee... )
[Edit 3] Bluetooth seems very stable.. Going to try now with a non-Nokia earpiece..
apollo15rover said:
Flashed and have joy now..
Like others mentioned above, battery capacity reads 1481 rather than 1517; so was this the correction I wonder?
Will have to see how it performs over the coming days.
Autobrightness seems to work MUCH better; that alone will conserve some power.
Going to close down my system and go home now; I am curious if Bluetooth will be any bettery. I have a Nokia J - works better than non-Nokia, but have had to re-pair it a few times due to repeated connection dropoffs. Want to see if A2DP will work now. And of course, will try the camera to see if there is anything else good there (in spite of prior reports..)
Cheers
[1st Edit]
Ok, so far BT is holding together but we'll see.. I'll have to see if the belt holster throws it off. Still no A2DP though.. Podcasts, music, and Nokia Drive voices still play through speaker and won't route through headset.
Camera.. Hey whaddaya know? The horrid pink spot on non-flash indoors is GONE!!! Hoorah
Now I gotta see if the camera still paints outdoor night shots in the ghastly green as before..
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Wait... did you flash or update via Zune?
anseio said:
Wait... did you flash or update via Zune?
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Zune. Didn't appear at first so did a force update..same as how I got Mango before..
apollo15rover said:
Zune. Didn't appear at first so did a force update..same as how I got Mango before..
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And you got the firmware update, as well as the OS update? No fair! I only get the OS update. I hate being patient.
anseio said:
And you got the firmware update, as well as the OS update? No fair! I only get the OS update. I hate being patient.
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Nah. Just the f/w.. Got the OS via cab sender 2-3 wks ago. Took the risk because the disappearing keyboard was driving me crazy.
apollo15rover said:
Nah. Just the f/w.. Got the OS via cab sender 2-3 wks ago. Took the risk because the disappearing keyboard was driving me crazy.
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I'll keep trying. It'll come up one of these days.
I didn't notice the keyboard issue until it was pointed out.
Not getting any updates at all?
Im using the mac os x windows phone connector not sure if thats the problem...
Regions are UK
Well I've had my Lumia for 3 days now. First 2 days were fine then today seems to have brought to light a load of bugs. It arrived pre-loaded with 12070 rev software and plugging into zune says im currently up to date.
1) When listening to music over headphones and I receive a text, the music volume seems to increase a notch or two. Not a lot just a little.
2) I've got the volume bug. First couple of rings are really loud then it goes quiet. If I plug my phone into charger that blares out at full volume as does the criticaly low battery noise. Interestingly if I set my volume to 8 or above it doesn't happen.
3) I couldn't end a call today. Just hung on "Ending call" until I switched the phone off.
Which leads me to 4....
4) When i turned the phone back on it said battery critically low. Before i turned it off I had some juice left.. maybe 15-20%. I went to battery saver and it was showing 10%. It then turned itself off with the "goodbye" message and was flat. I've got it on charge now and it's on and working.
Now from searching I see that the volume bug is supposedly fixed in 12072. But I was under the impression that things like the call ending bug were fixed ages ago? Has anyone on Orange UK received the 12072 update?
Does this sound "normal" or have I been sent a duff device do you think?
Cheers.
I sometimes experience the volume bug still with FW 12072 too... Your 4th point isn't a bug I'd think. Your battery was low (15-20%) and you have rebooted the phone. Rebooting costs quite some juice, so it's possible it went all the way down to 10%. Then it turned itself off, because the battery was empty, though it still showed 10%. That's possible, because it's a new device, your battery still needs to calibrate for more accurate numbers.
Thanks for the info. I guessed the battery might be something to do with that. The one I'm most worried by is the call not ending as that was supposed to have been fixed some time ago.
Is 12072FW meant to be out to everyone? Or is it just Orange UK being really slow with the updates again? (My Omnia 7 is still on OS vers 7740!)
Freypal said:
Thanks for the info. I guessed the battery might be something to do with that. The one I'm most worried by is the call not ending as that was supposed to have been fixed some time ago.
Is 12072FW meant to be out to everyone? Or is it just Orange UK being really slow with the updates again? (My Omnia 7 is still on OS vers 7740!)
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Indeed, the end-call bug should have been fixed already. I don't make a lot of calls, so haven't tested it yet.
The 12072 FW was a fix for Vodafone because they refused to roll out the 12070 variant. I don't know if it has been released to other Lumia 800's and honestly I don't really care Because I don't have Vodafone as well, you can just install the update with the CAB sender method
_Madmatt said:
Indeed, the end-call bug should have been fixed already. I don't make a lot of calls, so haven't tested it yet.
The 12072 FW was a fix for Vodafone because they refused to roll out the 12070 variant. I don't know if it has been released to other Lumia 800's and honestly I don't really care Because I don't have Vodafone as well, you can just install the update with the CAB sender method
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Ah right, interesting. To be honest the volume bug I can live with for now. My phone stays on silent at work anyway. It's just the call end one... I'll see how it goes and if it persists I'll get it changed.
Freypal said:
Ah right, interesting. To be honest the volume bug I can live with for now. My phone stays on silent at work anyway. It's just the call end one... I'll see how it goes and if it persists I'll get it changed.
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There's a chance they fixed it when Windows Phone Tango / Mango Refresh will be released. This is planned in the first half of June.
_Madmatt said:
There's a chance they fixed it when Windows Phone Tango / Mango Refresh will be released. This is planned in the first half of June.
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Yup, I guessed Tango would be here soon. Hoping all the bugs will be ironed out in that. In fairness the battery life is better than my Omnia 7 and the camera also seems better so at least those two initial bugs don't seem to affect me.
Otherwise it's a stunning device. It's so much nicer to use than my Omnia 7.
Freypal said:
Yup, I guessed Tango would be here soon. Hoping all the bugs will be ironed out in that. In fairness the battery life is better than my Omnia 7 and the camera also seems better so at least those two initial bugs don't seem to affect me.
Otherwise it's a stunning device. It's so much nicer to use than my Omnia 7.
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We'll see what Tango will bring us And to be honest, I have a Omnia 7 around somewhere here as well, and I like it too. I like it's screen size, but it can't beat the delicious design of the Lumia 800 which is my primary device
_Madmatt said:
We'll see what Tango will bring us And to be honest, I have a Omnia 7 around somewhere here as well, and I like it too. I like it's screen size, but it can't beat the delicious design of the Lumia 800 which is my primary device
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Yeh the Omnia 7 was nice (even though mine had a really crippling data problem). I thought I would miss the larger screen but I really haven't noticed it. I have pretty small hands too so this has been really nice to use! The 900 was just too big for my tastes.
Hi guys,
hope you'll be able to help me out with this. Under Diagnostics-->Orientation--> Accelerometer, my brand new Xperia Z4 fails the test since it won't vibrate while shaking the device! Now, vibration itself works fine it's just won't do it in that particular test. Does it mean I've got a faulty device? Can you kindly check if the same problem exists in your devices.
Also, when I've got my music/youtube on and changing orientation, audio seems to cut off for a split second during the transistion. Is it releated you think?
Thanks so much for your help in advance!
And 1st i thought mine was too.. Try shakin itnevery way possbile.. Got mine to vibrate
bosou said:
And 1st i thought mine was too.. Try shakin itnevery way possbile.. Got mine to vibrate
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I've tried that with no luck unfortunately. What about this other "audio-orientation" issue I've got? This is my first Sony device so I don't know whether that's something normal or not?
Ketman78 said:
I've tried that with no luck unfortunately. What about this other "audio-orientation" issue I've got? This is my first Sony device so I don't know whether that's something normal or not?
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This audio issue is software bug, i have it too. And for accelerometer i got failed couple of times, but it's working. If it doesn't work you would not be able to rotate screen orientation.
HooLIMAN87 said:
This audio issue is software bug, i have it too. And for accelerometer i got failed couple of times, but it's working. If it doesn't work you would not be able to rotate screen orientation.
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I'm glad the audio issue is a software bug. It's a bit annoying but hopefully it'll be addressed in the future updates. I can live with that...for now As for the failed test, you think it's really nothing to worry about? The auto-rotation works just fine but why it won't vibrate during the test? You reckon that's the diagnostics issue, another bug perhaps? I just wonder if that's a common issue, that's all?I hope you guys will let me know
Ketman78 said:
I'm glad the audio issue is a software bug. It's a bit annoying but hopefully it'll be addressed in the future updates. I can live with that...for now As for the failed test, you think it's really nothing to worry about? The auto-rotation works just fine but why it won't vibrate during the test? You reckon that's the diagnostics issue, another bug perhaps? I just wonder if that's a common issue, that's all?I hope you guys will let me know
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Yeah, tried same app on my phone failed couple of times and suceeded finally. Nothing to worry at all, probably one more bug.
HooLIMAN87 said:
Yeah, tried same app on my phone failed couple of times and suceeded finally. Nothing to worry at all, probably one more bug.
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I've tried for the millionth time and it finally vibrated then it wouldn't again! Well, I'm telling you it was far from shaking it gently . Like you said, it must be another bug!Thanks for your help mate. Much appreciated!
If you still have got any other thoughts drop a line
Hello everyone, I just got this tablet today and I'm having an issue with it. I was trying to play a music game and I noticed that when I touched both extremes of the screen the multitouch would release my fingers for some reason. I've recorded a video of it using a multitouch application just to make sure I wasn't going crazy, here it is:
Link to the Youtube video
Do you think it's defective? If anyone has this M5 10 tablet could you test it for me and see if you also have the same multitouch issue? Since I just got it today, should I return it? Or is it something that can be fixed?
Thank you.
Received mine today from Boulanger in France, i used the same software as you to test it. Everything is working fine, even with 3 or 4 fingers, using the same kind of routine you used. So i suppose that your tablet is faulty. Sorry mate.
RubyRP62 said:
Received mine today from Boulanger in France, i used the same software as you to test it. Everything is working fine, even with 3 or 4 fingers, using the same kind of routine you used. So i suppose that your tablet is faulty. Sorry mate.
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This stuff happens Thanks for testing it out! This one is going back
I have the same problem bro! You can find my post here: https://forum.xda-developers.com/showthread.php?t=3777471
I have already open a ticket on the support
Sent from my [device_name] using XDA-Developers Legacy app
I have the same issues als well. You can see it very well with the App "Multi touch test" from Spencer Studios.
Has someone more info on this issue as the tablet is useless for me with those touch problems and I will send it back if there is no fix available in the near future.
andrgin said:
I have the same issues als well. You can see it very well with the App "Multi touch test" from Spencer Studios.
Has someone more info on this issue as the tablet is useless for me with those touch problems and I will send it back if there is no fix available in the near future.
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Hi Andrgin, which is your problem? In my case I have the problem only if I touch the screen with two fingers. In this case seems that the tablet, after 2 sec, can't recognize anymore the touch. I'm waiting the response of the support for the ticket that I opened, hopping that they can tell me that is only a software problem and not an hardware issue, let's see...Anyway I have your idea too, I bought this tablet to play music game and is really useless with this problem.
When I touch the screen with 2 fingers at the same time and do not move them for about 1 second the tablets looses the touch of both fingers. It does not happen if I dont put both fingers down at the same time (more than about 500ms), move the fingers around while they touch the screen. Also it does not happen with 3 or more fingers.
To me it seems like the system treats the as a gesture.
I made a video about it:
youtu.be/PXXakOw_1Hk
I also thinks that the system treats this as some kind of a weird gesture. I don't think it is related to the hardware. I'll ask the Huawei support soonish because it really is annoying with cytus 2 for example or even pdfs when you want to pan soon and have 2 fingers on it and then your touch input gets removed.
This is with the 10 pro
Could it be, I hope that you are right but is really strange that only some devices have this problem, if it is a software problem, all the devices with this software need to have the issue.
I think all have this problem. So far everybody that said he does not have this bug had tested it the wrong way. You have to place both fingers at the same time and do not move them. If you move them while touching the screen it still works.
And no I dont think it is hardware related.
I also experienced this (talked about it in another thread), but it must be more complicated than that.
It's not something that systematically happens whenever i put two fingers down a the same time. It works just fine most of the time, but occasionally notes will drop, always in the same spots, in the same songs. "Pointer location" shows the touch is still being registered, if that's anything to be trusted.
I'll take the occasion to ask again since there seem to be other people who play music games in this thread: beside the touchscreen issues, has anyone noticed a slight delay on the audio feedback? I'm talking about a 100-150 ms delay from the moment i touch the screen to the moment the corresponding sound effect plays. The touch itself is registered correctly, but the audio lags behind for some reason.
Either way, i sent back the 10.8", gonna have the 8.4" here by tomorrow i hope, will update on how this one behaves.
It does not matter where you place your fingers only that it happens at the same time (less than about 500ms) and you dont move them for about 1 second.
About audio I dont know. Most time I had sound off.
It may be a general Android Oreo bug, although the article speaks about Android 8.1, not 8.0:
https://www.xda-developers.com/android-8-1-oreo-multi-touch-bug-fixed-june-update/
Maybe Huawei used parts of Android 8.1 for the M5.
A fix from Google is planned for the June security update.
Just tested the 8.4", after installing the new update. Interestingly enough, it didn't seem to drop any inputs.
The sound delay, however, is exactly the same, and it baffles me no one else seems to notice it.
On top of that, i think i got a defective unit, as the charging speed starts off at 3300-3400 mAh, then drops to 500-600, never to rise again. So much for quickcharge.
Battery also seems to run considerably hotter for no apparent reason: 37 degrees Celsius while charging at that pitiful speed, no other apps running.
For reference, the 10.8" never exceeded 32 degrees, and that's while charging at max speed, with apps running at the same time.
Overall, this tablet has been nothing but a huge disappointment, i'll just refund it and wait for something else to come out at this point.
Edit: it charges normally when the screen is turned off. When the screen is on, the charger seems to provide enough current to offset whatever i'm consuming, plus those 500-600 extra mAh, so no matter what i'm doing that speed doesn't change. The 10.8" was charging normally, full speed minus whatever power i was drawing, so i'm still pretty sure something's not right.
@chris_g I really hope it could be the problem but wait two more months it's really frustrating! For now I haven't received yet one answer from the support...
Not really good news from Italian support, them tell me that no reports was received about our problem, so them suggested me to try to reset the device to the default to see if is a software problem. Did you guys found something else? I'm really thinking to request the replace of the device.
Just to be sure, could someone give me the mail of the international/English support? I want to try to write a mail also to them.
Cheers
I got the M5 Pro from amazon.it and the warranty check showed that I get warranty in most European countries. I opened a ticked with the Austrian support providing all the info they needed. They said they dont know of the problem so far and will forward it. This was over 1 week ago and I did not receive any response yet.
Replacing the tablet will not solve anything because every M5 (at least the 10" versions) have this bug.
And no it is not an Oreo bug because my Mate 10 (also EMUI 8.0) works fine. I guess it is some code Huawei added to support the pen.
Firmware Finder already shows a EMUI 8.1, but it is not approved for installation yet. I guess we will get Oreo 8.1 in a few weeks/months and this bug will hopefully be fixed in the new version.
andrgin said:
Firmware Finder already shows a EMUI 8.1, but it is not approved for installation yet. I guess we will get Oreo 8.1 in a few weeks/months and this bug will hopefully be fixed in the new version.
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Don't be so optimistic on that one, as Google themselves introduced an all new multi-touch bug in the 8.1 base. Thus one bug will maybe just be replaced by another one, as Google already stated that they'll have the bug fixed in the June update soonest. Let's hope Huawei uses the patched June base to upgrade our tablet to 8.1.
Sent from my HTC U11 using XDA Labs
Huawei already ships Android 8.1 with the P20 so I guess we are getting the same code. I never heard about multi touch problems there so I guess Huawei has already replaced that faulty Google code. With all the people complaining about late Android updates for existing devices, but there is a reason most vendors wait until they release a new Android version for the masses. Google phones are simply beta test devices.
I have the 8.4" wifi model. It suffers the multi-touch problem but not the sound delay problem. I tried the drum pad app, sounds play instantly as soon as I touch them.