Hi all, i have a LG L7 II P714, and my WhatsApp is experiencing a weird problem... when someone sends me a audio note, when i click it to play, the screen goes black (in the chat part, but the green line in upper side stays with less brightness), i first thought it was a problem with my battery, or screen, but i found that other smartphone users are experiencing the same problem, here's a video i found showing the problem:
youtube.com/watch?v=bliQdxj-ezQ
My WhatsApp version is 2.11.152, is there a way i can solve this problem? Thanks for the attention!
I also have this issue. The screen is still barely visible after clicking a voice note when it goes dark. However I can just about make out movement if I scroll up and down the conversation almost like the brightness has been extremely turned down.
If I click back the screen returns to normal. Very strange!
On a Samsung Note 3 running Kitkat 4.4.2 and Whatsapp 2.11.186
eddhick said:
I also have this issue. The screen is still barely visible after clicking a voice note when it goes dark. However I can just about make out movement if I scroll up and down the conversation almost like the brightness has been extremely turned down.
If I click back the screen returns to normal. Very strange!
On a Samsung Note 3 running Kitkat 4.4.2 and Whatsapp 2.11.186
Click to expand...
Click to collapse
I had this issue before until i found out it's not really a problem, it's only one thing i used to do wrong without noticing. When you play audio note on whatsapp don't put your hand or fingers on the sensor next to the front camera, because if you do the sensor will make the screen go off, it's just like when you make a phone call and you put your ears at the speakers the screen goes off by it self and actually the sensor is doing this so you don't press anything with your face while you on the phone. I don't know if this make any sense but i hope it helps lol
Its Because of the proximity sensor it routes the audio to the earpeice instead of the speaker
CLINTZ9 said:
Its Because of the proximity sensor it routes the audio to the earpeice instead of the speaker
Click to expand...
Click to collapse
Thanks for clarifying,
however, I am holding my phone in my hand and, as I click the whatsapp play button, the screen immediatly goes dark.
Is there a way to disable this behaviour for whatsapp?
Thanks
eLBati said:
Thanks for clarifying,
however, I am holding my phone in my hand and, as I click the whatsapp play button, the screen immediatly goes dark.
Is there a way to disable this behaviour for whatsapp?
Thanks
Click to expand...
Click to collapse
The case on the phone may be tricking the sensor, i took my phone out the case and the voice notes started to play out the loudspeaker
vintagewulff said:
The case on the phone may be tricking the sensor, i took my phone out the case and the voice notes started to play out the loudspeaker
Click to expand...
Click to collapse
I have no case in my case :silly:
I have a "naked" galaxy note 2
I also faced this problem on my Samsung Galaxy Core Prime SM g360h. There isn't a problem with your device. It's a whatsapp bug. While listening to an audio note, keep your hand or face or anything else away from your phone's proximity sensor, usually located aside of the front camera. This helps almost all the time... The proximity sensor is used to turn off your device's screen while making a call. Whatsapp believes that you're making a call while you're actually listening to an audio note, thus triggers the sensor to turn off your device's screen... just keep your hand away from the sensor while listening to an audio note.... it'll help
SirajX said:
I also faced this problem on my Samsung Galaxy Core Prime SM g360h. There isn't a problem with your device. It's a whatsapp bug. While listening to an audio note, keep your hand or face or anything else away from your phone's proximity sensor, usually located aside of the front camera. This helps almost all the time... The proximity sensor is used to turn off your device's screen while making a call. Whatsapp believes that you're making a call while you're actually listening to an audio note, thus triggers the sensor to turn off your device's screen... just keep your hand away from the sensor while listening to an audio note.... it'll help
Click to expand...
Click to collapse
Thanks, but it does not help with my Galaxy Note 2
mmmhh i have the same problem. It has nothing to do with holding my hand somewhere. Could this be a bug? I had this problem afther flashing a custom rom. Everything worked fine, accept Whatsapp voice message. And i do use this a lot
Someone with an idea?
I have the same problem, even when my phone as nothing near the sensor, when i play the voice mensage he goes black
there are no xposed modules to this?
using Galaxy s5
I too have the same problem. I am not blocking the proximity sensor. I can't even take back the control of the device till the entire audio file plays completely.
A lot frustrating.
When I press the back button the voice comes back for a second and again nothing.
Please help.
Same problem here, Samsung Note 3, Note 5 and S7 Edge! The screen goes black, but that's not really the bad thing here.
Besides that, the audio usually stops too!
Had the same problem
Something that worked for me ,on my Sony Xperia z3 compact - there is an xposed module called Sensor Disabler. Change the setting of the proximity to remove sensor, reboot and it should work.
The solution for this kind of problem is. Go to 'Setting > Sounds & notification > Interruption' then untick 'events & reminder'. That's it....
Related
I have the VZW gs3, running the stock rom with the motion lift to ear to call enabled. I've noticed that during a call, when you go to input numbers, such as if you are on automated call center, if you try and press the 1 key the screen goes black as soon as your finger gets too close to it. Then comes back when you are a little further away. Not sure about 2 and 3, but the lower keys did not have the same problem.
I thought maybe the phone is attempting to shut the screen off, thinking I'm holding the phone to my face maybe? Either way really annoying problem, has anyone else noticed the same thing? Is there a workaround or fix?
sleepingkraken said:
I have the VZW gs3, running the stock rom with the motion lift to ear to call enabled. I've noticed that during a call, when you go to input numbers, such as if you are on automated call center, if you try and press the 1 key the screen goes black as soon as your finger gets too close to it. Then comes back when you are a little further away. Not sure about 2 and 3, but the lower keys did not have the same problem.
I thought maybe the phone is attempting to shut the screen off, thinking I'm holding the phone to my face maybe? Either way really annoying problem, has anyone else noticed the same thing? Is there a workaround or fix?
Click to expand...
Click to collapse
It's because when you're moving your finger to the 1 your hand gets in front of the proximity sensor, which turns off the screen. Just be aware of where the rest of your hand is and it won't happen anymore.
Yes, it's the proximity sensor so watch your other fingers and you go to press a key. I must say this is one of the most annoying things of the SIII I have found so far.
Alright, thanks, is the proximity sensor the two small dots next to the samsung logo?
One of them, yes.
AvengerBB said:
One of them, yes.
Click to expand...
Click to collapse
Does that mean I can just bring my finger up to the sensor to make a call when texting? so that I don't have to press my face into the phone?
Hi.
Bought a S2 a few days ago and flashed 3 roms. (ressurection remix - pacman - jellybam)
In everyone something happens quite annoying.
When I press DIAL to make a call, the screen goes immediatlly off.
Then I'm forced to press the home button or power button to get the screen on again...but as soon as I try to get into the call screen (to use the dial for example), the screen goes off again! The call is still active and I can speak in normal conditions, but I'm unable to get into the call screen!
What may be causing this problem? Is it possible to be a proximity sensor problem?
It's starting to p*ss me off a lot!!!!
Some of those symptoms are the result of the proximity sensor in the device. Read about it in the manual that came with your phone.
Sent from my digital submersible hovercraft.
I think you missunderstood me... This is not my first S2...or first Android device.
I've had S2, Arc S, S3, etc...
I know how the proximity sensor works...
What is happening is that the sensor turns off the screen regardless of having something near by or not...
Therefore I'm never able to use the dialpad during a call or even see the hang up button...or the duration of each call.
plantunes said:
I think you missunderstood me... This is not my first S2...or first Android device.
I've had S2, Arc S, S3, etc...
I know how the proximity sensor works...
What is happening is that the sensor turns off the screen regardless of having something near by or not...
Therefore I'm never able to use the dialpad during a call or even see the hang up button...or the duration of each call.
Click to expand...
Click to collapse
Strange. Maybe the sensor is faulty or it's a software glitch. Did you try to reinstall kernel/ROM?
Sent from my digital submersible hovercraft.
I would suggest typing *#0*# in the dialer, clicking "sensor" in the menu that comes up and test the proximity sensor. If thats fine, I'd suggest a softeare fault.
Sent from my GT-I9100 using xda app-developers app
Did that... *#0*# onde my dual pad but it didn't happen anything
Proximity sensor is supposed to turn the screen off when held to your face, though I have yet to see it do that. On my phone the proximity sensor turns off the display every time I make a call or play a voice mail. This is really annoying, I almost hold the phone to my face, I have headphones, and sometimes I have to do a battery pull to end a call, and forgot about accessing other information on the phone while on a call.
I have found a patch that works with limited success by use of a startup script which resets the sensor, but it's not reliable. I understand that this is a bug in cm10,and I am running pacman based on cm10.2
Does anyone know of any other solutions? Like can I just turn it off? My old phone had no proximity sensor and accidental button presses were rare.
Kryxan said:
Proximity sensor is supposed to turn the screen off when held to your face, though I have yet to see it do that. On my phone the proximity sensor turns off the display every time I make a call or play a voice mail. This is really annoying, I almost hold the phone to my face, I have headphones, and sometimes I have to do a battery pull to end a call, and forgot about accessing other information on the phone while on a call.
I have found a patch that works with limited success by use of a startup script which resets the sensor, but it's not reliable. I understand that this is a bug in cm10,and I am running pacman based on cm10.2
Does anyone know of any other solutions? Like can I just turn it off? My old phone had no proximity sensor and accidental button presses were rare.
Click to expand...
Click to collapse
https://play.google.com/store/apps/details?id=com.incredicontrol.ProxSensorCalibrator&hl=en
It works. Mine is set to 100 on top and 0 on the bottom. I don't know what both of them do, but those values work for me. Haven't touched the app since first use, it sets on boot automatically.
thank you. i will benefit from this greatly
Hi guys.I have a problem with my LG G2 D802.When I answer a call or make a call,the screen goes blank and the touch doesn't work anymore.I can't do anything else on the phone.The conversation is normal and anything else seems to be ok.Please help! Thank you.
If I answer a call,the screen goes blank,I can speak normally:After the call even the other person finishes the conversation,I still can't do anything on the phone,because the screen stays blank.If I have another call this will awake the screen and it will work normally,I mean,I can take the call,answer and speak on the phone but with the screen blank again. and so on.To have the phone back to normal,I have to reboot it by switching the phone off and on again. Very strange.This happened after I unlocked the phone ,probably because I left the SIM card in ?!!! Any possible advice/solution? I tried soft and hard/factory reset with no results.
help reguading the g2 screen blackout during calls
madafis said:
Hi guys.I have a problem with my LG G2 D802.When I answer a call or make a call,the screen goes blank and the touch doesn't work anymore.I can't do anything else on the phone.The conversation is normal and anything else seems to be ok.Please help! Thank you.
If I answer a call,the screen goes blank,I can speak normally:After the call even the other person finishes the conversation,I still can't do anything on the phone,because the screen stays blank.If I have another call this will awake the screen and it will work normally,I mean,I can take the call,answer and speak on the phone but with the screen blank again. and so on.To have the phone back to normal,I have to reboot it by switching the phone off and on again. Very strange.This happened after I unlocked the phone ,probably because I left the SIM card in ?!!! Any possible advice/solution? I tried soft and hard/factory reset with no results.
Click to expand...
Click to collapse
I actually had this same issue. my g2 is rooted, but running the stock rom. it has a screen protector but nothing else that would impede the sensors.
I found that this issue never took place in well lit areas. but if at night sitting i a poorly lit room I would go to swipe the scree it would unlock for a second or two and then lock back up. in talking with a friend. I found that the g2 has in set so in the proximity of a pocket or something dark the screen dims back so as to not allow you to mistakenly hit ay button ( i.e. butt dial) i figured my proximity sensor near the ear piece was dirty and causing much less light then there actually was. at the time there wast a firmware update ( which I have now gotten) and was desperately seeking help.
I finally got the firmware update VS98012B and it seems to have solved the issue I ( and you) was having. I would see what version you are running now and then update to the aforementioned and see if that solves your problem.
PM me and let me know what road you decide to travel and if for some reason it doesn't help you we shall figure it out.
Blank Screen
I am having sort of the same issue. But mine is wether in a well lit room or dark room it doesn't matter.
I noticed that it usually happens when i receive a call, after the conversation when i hang up it does not go back to the home screen. all i get is a blank screen. the only way i can get it to generate the home screen again is by pulling down the status bar and going into the general settings and clicking home button again.
during this blank screen i can still see the status bar, and when i bring down the status bar i can see the nav buttons but they are unresponsive.
I also noticed this takes place sometimes after closing an app (noticed on netflix)
I am rooted on stock rom and TWRP recovery. Phone Model [LS-980 Sprint]
I immediately rooted so dont know if issue was there before root.
SOMEONE PLEASE HELP.
Bam9 said:
I actually had this same issue. my g2 is rooted, but running the stock rom. it has a screen protector but nothing else that would impede the sensors.
I found that this issue never took place in well lit areas. but if at night sitting i a poorly lit room I would go to swipe the scree it would unlock for a second or two and then lock back up. in talking with a friend. I found that the g2 has in set so in the proximity of a pocket or something dark the screen dims back so as to not allow you to mistakenly hit ay button ( i.e. butt dial) i figured my proximity sensor near the ear piece was dirty and causing much less light then there actually was. at the time there wast a firmware update ( which I have now gotten) and was desperately seeking help.
I finally got the firmware update VS98012B and it seems to have solved the issue I ( and you) was having. I would see what version you are running now and then update to the aforementioned and see if that solves your problem.
PM me and let me know what road you decide to travel and if for some reason it doesn't help you we shall figure it out.
Click to expand...
Click to collapse
I decided to open the phone and check the proximity sensor.I unplugged the proximity sensor ribbon and guess what:IT WORKS.without the functions of the proximity sensor and LED.But at least,I have the keypad and the screen on during a conversation.I have even the knock-knock function.Probably,I will use it like that until a kit-kat update will be available.Thanks for your answer.
VS980 Black Screen
I have a customer phone that I replaced the LCD and Digitizer on. The new screen works fine but...now when a SIM Card is in the phone and I dial out a thin horizontal line appears in the middle of the screen and then the screen goes black.
If I remove the SIM card and place a call, the phone gives me the standard "Emergency Calls Only" and goes back to the dial pad.
The SIM Card is not activated but it is recognized by the phone.
Has anyone else had this issue? I tried a factory restore with no luck.
madafis said:
I decided to open the phone and check the proximity sensor.I unplugged the proximity sensor ribbon and guess what:IT WORKS.without the functions of the proximity sensor and LED.But at least,I have the keypad and the screen on during a conversation.I have even the knock-knock function.Probably,I will use it like that until a kit-kat update will be available.Thanks for your answer.
Click to expand...
Click to collapse
Hi,
I have the same issue , my screen turns black when calling or receiving calls , i m not really good with my hands... so do you know other solutions to disable the proximity sensor ?
thanks
Same issue here - LG G2 screen turn off and goes blank during conversations
I have exactly the same issue - LG G2 D802 screen turn off and goes blank during conversations.
Thanks to @Bam9 and @EtherBoo , who suggested to clear the proximity sensor from the outside and squeeze the top left corner of the phone, I tried to clean it and put some stress on it - and it worked!
Another issue which I also have and is also caused by the proximity sensor is that the screen stays on and the touch buttons in the dialer aren't responsive - which means we can't switch to speaker, add a call, mute, etc... However, the main touch / navigation button (home, back and menu buttons in the bottom of the screen) are responsive, in addition to the status bar.
(This issue was already reported by @athorax here)
In both of these situations the only quick way to end a call is to pull down the status and notifications bar and hang up from there.
I have a glass screen protector (which don't block the proximity sensor), and I am rooted and using CyanogenMod 11 ROM.
I used ioroot to root and AutoRec, which comes with TWRP 2.7.0.0, to install CyanogenMod ROM.
However, going back to stock ROM (in my case, LG G2 D802, it's D80220C) won't help since the issue still exists.
What I'm sure is that it was pretty much okay in the beginning, and the situation became worse and worse - occurring randomly, until it arrived to a situation in which I can't use the phone properly during conversation.
Now that I discovered that I can put some stress on the proximity sensor it seems that I have a hardware rather than a software issue.
Bam9 said:
I actually had this same issue. my g2 is rooted, but running the stock rom. it has a screen protector but nothing else that would impede the sensors.
...
i figured my proximity sensor near the ear piece was dirty and causing much less light then there actually was. at the time there wast a firmware update ( which I have now gotten) and was desperately seeking help.
...
I finally got the firmware update VS98012B and it seems to have solved the issue I ( and you) was having.
Click to expand...
Click to collapse
So for you it was a software issue?
Is your sensor working until today with no issues?
ingoljosh said:
I am having sort of the same issue.
...
I am rooted on stock rom and TWRP recovery. Phone Model [LS-980 Sprint]
I immediately rooted so dont know if issue was there before root.
Click to expand...
Click to collapse
I'm also rooted and with TWRP.
Did it happened before you rooted?
Did you used ioroot to root andAutoRec to have TWRP?
You see, I'm really trying to find the similarities between us all in order to solve this issue...
madafis said:
I decided to open the phone and check the proximity sensor.I unplugged the proximity sensor ribbon and guess what:IT WORKS.without the functions of the proximity sensor and LED.But at least,I have the keypad and the screen on during a conversation.I have even the knock-knock function.Probably,I will use it like that until a kit-kat update will be available.
Click to expand...
Click to collapse
We already have KitKat based firmware update. For me it's D80220C.
For you it might be already D80220D. Use this link to check your version, and replace the IMEI in the end of it with your IMEI.
BobbyLG said:
...now when a SIM Card is in the phone and I dial out a thin horizontal line appears in the middle of the screen and then the screen goes black.
If I remove the SIM card and place a call, the phone gives me the standard "Emergency Calls Only" and goes back to the dial pad.
Has anyone else had this issue? I tried a factory restore with no luck.
Click to expand...
Click to collapse
When you place the call you do hear that the call is made?
If so - then you have exactly the same issue.
What is your model, what ROM are you using, and did you root your phone?
I have LG G2, unable to make call. The signal strength is fine. I have tried reinserting the sim. but i am able to receive calls. when i make a call the dialup screen come up and call ended automatically. Any Help
Hey guys i bought this phone few days ago i am facing proximity sensor issues right now
when i try to call someone it will randomly go to dark screen
proximity sensor in testing apps does not work correctly
i tried removing the screen protecting glass and case it still persist
i thought this issues might have been fixed with the new update it doesn't guys should i return this device and get new one
Mi 11x pro uses a ultrasound chip for the proximity sensor and this works combined with other sensors like the gyro. So when you put the earpiece to your ear it detects an orientation change and switches the display off. I'm currently on indian miui v12.5.2 and don't face the issue you mention. Slow movements are known to confuse the phone. Other than that the screen shouldn't switch off after initiating the call unless you change its orientation. Testing apps work with orientation change.
ncrobin said:
Hey guys i bought this phone few days ago i am facing proximity sensor issues right now
when i try to call someone it will randomly go to dark screen
proximity sensor in testing apps does not work correctly
i tried removing the screen protecting glass and case it still persist
i thought this issues might have been fixed with the new update it doesn't guys should i return this device and get new one
Click to expand...
Click to collapse
Almost all of the sensor apps fail this, but in call I have no problem whatsoever.
Are you having trouble during calls?
pranay60 said:
Mi 11x pro uses a ultrasound chip for the proximity sensor and this works combined with other sensors like the gyro. So when you put the earpiece to your ear it detects an orientation change and switches the display off. I'm currently on indian miui v12.5.2 and don't face the issue you mention. Slow movements are known to confuse the phone. Other than that the screen shouldn't switch off after initiating the call unless you change its orientation. Testing apps work with orientation change.
Click to expand...
Click to collapse
Wow, new info, didn't know that, thanks
I have the same problem on my Mi11i... well... my problem is that the screen wont turn on when I move my phone away from my ear... the screen stays off, i cant get it to turn on even if i press the power button. Annoying as hell... You call someone, he doesent answer, and you cannot cancel the call because the screen is black and no way to turn it on! Or to check a phone number or email.... I will send it back as a warranty isue....
The problem is with MIUI 12.5.4.0, we need to wait for the fix with newer version of MIUI or try to install xiaomi.eu ROM
Hi Guys, i'm using Xiaomi 11x pro version 12.5.2. I'm facing proximity sensor issue also proximity sensor option not available in my phone in incoming call setting. please help on this.