Hey guys, Punk9 again.
I live in the UCF area (Orlando FL) and I have LTE signal here. I have around 2-3 bars of service most of the time as well.
Lately I have been getting texts late, and not even receiving phone calls. For example, my gf sent me 6 texts within about an hour, I got all six at once, each with the time stamp of the time she sent them, but I got them all at the same time. She also called twice and nothing rang on my end, but it rang for 30 seconds and went to my voice mail on her end.
Is this a known issue or? I'm running ViperROM for Sprint one max. It was happening when I was stock as well (which is why i didn't post in the ROM thread)
Any ideas?
-Andrew.
yeah, call sprint and tell them about your signal issue..
Did yoi flash with cwm or twrp? I havr heard there are issues with signal when flashing with cwm.
*I have not personally used cwm on this device
wase4711 said:
yeah, call sprint and tell them about your signal issue..
Click to expand...
Click to collapse
I'm running twrp. I'll call Sprint then thanks guys!!
Sent from my HTC0P3P7 using xda app-developers app
they've actually been very good lately, in the Chicago land area, about responding the these kinds of issues..We have the new Spark network here, and its been really good so far, but there are some spots that need to be tweaked. When you call them and report it, they appear to spend time to send a detailed report out to their field network folks, and, so far, the 3 times that I reported areas with dead zones, when i returned, the problem appeared to be fixed.
hope it works that way for you..
I'm at work in Maspeth Queens New York and I have the Spark 4G LTE with 1 Bar most of the time which eats up my battery. Then the rest of the time, My phone has anywhere from 4 to 6 Bars on 3G.
At My House I have No 4G Anything! And sometimes, a Crappy 3G signal. I have a Sprint Airaive because of that. And the Bad thing that SUCKS, is that I'm less than 2.Miles from the Tower with a Clear Line of Sight and I Roam about half of the time if I unplug the Airaive.
Punk9 said:
Hey guys, Punk9 again.
I live in the UCF area (Orlando FL) and I have LTE signal here. I have around 2-3 bars of service most of the time as well.
Lately I have been getting texts late, and not even receiving phone calls. For example, my gf sent me 6 texts within about an hour, I got all six at once, each with the time stamp of the time she sent them, but I got them all at the same time. She also called twice and nothing rang on my end, but it rang for 30 seconds and went to my voice mail on her end.
Is this a known issue or? I'm running ViperROM for Sprint one max. It was happening when I was stock as well (which is why i didn't post in the ROM thread)
Any ideas?
-Andrew.
Click to expand...
Click to collapse
This sounds like a common CSFB issue. All new triband phones, or Spark devices use a new technology called Circuit Switch Fall Back, which allows the phone to use less battery because it has one radio for everything. When the device connects to LTE, it cuts off connection the 3G network, and essentially loses the ability to send/receive texts/calls. CSFB is the answer to this, however, it is not wholly deployed. CSFB tells the phone via LTE to switch back to 3G to receive phone calls and texts, as well as to send them. Since the technology is not as widely deployed as the amount of users of the new devices, theses issues happen.
A common way to fix this is to stay on 3G only mode, which is a burden. Otherwise hope the Sprint tech is smart enough to know its a Spark phone related issue, and knows how to send a tech out to your area to fix it. Last resort is to wait it out.
Calling Sprint may or may not do anything. I have been experiencing these problems since day one in New York City at my home, and every call to Sprint was answered with a saying that it is an issue with your phone.
Related
Okay, here is my problem: Every once in a while I will completely lose all signal on my phone. It wont pick up 2G, 4G, nothing. Wifi and bluetooth both seem to work though just fine. I've searched and haven't found anyone with the same issues so I'm wondering if it's just my phone or if nobody has commented on it. I first noticed this about two weeks ago, when my phone refused to find service. I was stuck with the little X next to the signal meter. I figured I was just in an area with poor service and didn't think much of it. An hour later, still, no service. This time I went outside where I know I have good 4G service and nothing for 5 minutes. I enabled airplane mode and disabled it, still nothing. Turned the phone off and back on as a last resort. Still nothing. I ended up finishing the day with wifi calling as that still worked. Sometime later my phone began receiving service again so I thought it was a fluke issue.
Then, just yesterday the same thing happened. This was when I rebooted my phone (which bypasses the fastboot feature) and service was restored right away. I called T-mobile and they said there weren't any network issues in my area and they had never heard of this issue before on the Amaze.
So, this is where I'm asking if anyone has heard of this before. I'm running a stock ROM and it hasn't been rooted. Thanks for any comments!
This might help just a touch. I do live in an area with decent service but my couch and bedroom are deadzones for some odd reason. I bought these signal boosters for 2 bucks figuring "what the hell, I'll give it a shot". No more dead zones, and data went from E to G. Not a miracle worker but for a couple bucks it keeps a signal at least.
http://www.amazon.com/gp/aw/d/B004KMK018/ref=mp_s_a_1?qid=1328921838&sr=8-1
Sent from my T-Mobile myTouch 3G Slide using Tapatalk
Wireless Coverage
I have 2 brand new Amaze 4G for a few months now and had no problem with the coverage. I know the coverage is good with full signal bars and have not found any issue with coverage.
Sometimes, different phones have different received signal sensitivity. Also depends on user behavior. If you are always using a handsfree device (cable or BT) and your phone is in a bag, then your coverage is reduced by your action. The best coverage you can ever get is when you have line of sight (unobstructed) to the cell towers.
There are a few issues with your problem:
1-Poor inbuilding coverage
2-Poor coverage in your area
3-Network optimization issue
4-Hardware issue
If you are going from 1 bar to no bar, then most likely you have coverage issue. You lost signal since the level is already very low.
If you are going from full bar to no bar, you might have hardware or network optimization issue. Try your phone is the city or area with known good coverage first. If the behavior persists, then you have phone problem.
I used to manage wireless network for carriers.
same issue
I've had the exact same thing happen to me. Red x, no signal except wifi, in places where signal is not normally an issue. Battery pull doesn't work, return to signal seems arbitrary. Had the same thing happen with my Desire. I have no answers, but you are not alone.
Yup, it happened with my first Amaze. I got it back in January and started playing with it - rooting, custom ROMs, etc. Then later that day, the signal just died on me. I thought I must've screwed something up, so I flashed back to everything stock. No luck. I waited for half a day, then it randomly started working again at night.
You probably noticed tha tI said that happened with my first amaze. That's because after that signal issue, I discovered that my camera stopped working. I returned it to T-Mobile and they sent me another one. This one is working great though.
Well thank you for all the input so far. Id like to say that this isn't my first cell phone and I'm not new to weak or poor signal areas, especially from T-mobile. I was using my phone at work at the time, which has anywhere from no signal to 3 bars depending on where you are. This wasn't one of the cases that I was standing in a dead zone when I checked my phone. I had no signal for several hours, including over 30 minutes of standing outside trying everything I could think of. I have had excellent signal outside in the past, exactly where I was "Hiding". I got the Amaze because I was tired of playing with my old HD2 and having to work around bugs and possibly not receiving calls. So far, I'm not happy that the radio seems to quit responding all together and leaves me without a phone (minus the wifi calling but I'm not always around a hotspot).
I also experienced a dramatic signal loss at home, going from full signal strength to maybe one bar right around the time that I first had issues. I don't know if this is related or if this is a completely different thing.
I am 99% sure this is an error with the phone - probably software related with the radio driver(s) or radio firmware. I guess I will try taking it back to T-mobile and seeing if they could exchange it for a new one. I was just really wanting to avoid that as I finally got my phone setup how I like it. Again, Thank you for the input and let me know if you are having the same problem or if you know of a solution.
I am on my third Amaze and also tried a Galaxy SII X due to the same problem at my home. Even the Samsung did the same thing. In my house and especially in the driveway, the signal varies wildly between -85dbm to as low as -111dbm. The frustrating thing is once it loses the signal, it doesn't seem to reacquire it without a reboot.
I'm with Telus, and they said they will check on it, but I'm not holding my breath. In my immediate area, outside my house, the signal isn't great, but it will usually hang on. I have been to different cities, and all has been well with it. Coming from a rock steady 2G Touch Pro II, I am disappointed as well..
I am new here to this site, but I am having a similar problem with my Amaze. At work I always have a weak 4G signal, but the last few days it has been gone altogether. I have full phone service (4 bars) but no data. The 4G indicates I have signal, but I can't connect to anything on the web. I called HTC and they had me pull my battery and sim card so they could send a "reset signal" to my phone. After my phone came back up I had faster service than ever, but it only lasted a few minutes and went away again. I am thinking this is a phone issue. Oh, the Amaze is my first Android. My only previous smartphone was my Nokia E71x.
I know if I have WiFi calling selected, an x will show up on my signal if i turn WiFi on. I've personally only had slow data in the area I work. I blame it on the fact that it is a busy corporate park with lots of hotels, cuz my signal is fine elsewhere. Try calling tmobile and seeing if they have known tower issues in your area. I know I had that problem with sprint and they sent me a free airave. Maybe tmobile could do something similar if its.a known problem.
Sent from my HTC_Amaze_4G using XDA App
It's most likely a network issue. I get the same thing, it will timeout/refresh the network where it will not get a signal for about 30 seconds a few times per day. I blame the network, since the same thing happened to me with my mt4g
Sent from my Energized HTC Amaze 4G using xda-premium
Jessfox said:
I know if I have WiFi calling selected, an x will show up on my signal if i turn WiFi on. I've personally only had slow data in the area I work. I blame it on the fact that it is a busy corporate park with lots of hotels, cuz my signal is fine elsewhere. Try calling tmobile and seeing if they have known tower issues in your area. I know I had that problem with sprint and they sent me a free airave. Maybe tmobile could do something similar if its.a known problem.
Sent from my HTC_Amaze_4G using XDA App
Click to expand...
Click to collapse
Thank you! This fixed it for me. It was happening only today while I had WiFi enabled, it would turn the mobile radio off completely and the box would be grayed out so I was unable to turn it back on. I had my sim updated today to enable wifi calling so after I read your post, I turned the wifi calling off and the mobile radio signal came back immediately. Strange bug.
eirb said:
Thank you! This fixed it for me. It was happening only today while I had WiFi enabled, it would turn the mobile radio off completely and the box would be grayed out so I was unable to turn it back on. I had my sim updated today to enable wifi calling so after I read your post, I turned the wifi calling off and the mobile radio signal came back immediately. Strange bug.
Click to expand...
Click to collapse
I was told It's by design. It saved battery life by not constantly searching for a mobile network it won't use (due to wifi calling). It's not like you can hand off the call to the local network. I do notice that if i start walking outside, once my wifi hits a low signal it logs back on the network.
djdanska said:
I was told It's by design. It saved battery life by not constantly searching for a mobile network it won't use (due to wifi calling). It's not like you can hand off the call to the local network. I do notice that if i start walking outside, once my wifi hits a low signal it logs back on the network.
Click to expand...
Click to collapse
There is actually an option to specify how the WIFI calling works: either all the time or only when cellular signal is gone. Sounds like you have it set to be on all the time. This means that if you have a good WIFI connection, the cellular radio is shut off and all traffic goes through the WIFI calling app. The other option (which I use) only uses wifi calling when there is no cellular signal.
I have lost cellular signal 3 additional times since my last post. Its not just that I'm in a bad spot and I have no signal for 30 seconds. This goes on for 30 minutes or more - up to several hours. I have found that rebooting the phone fixes it as I believe it completely (as much as possible) removes power from the radio and requires it to be completely re-initiated during the reboot. Simply shutting it off doesn't work as the quickboot is enabled and most likely doesn't perform a complete re-initialization of the radio. My only guess at this point is that there is some kind of possible leftover code from development which never was removed from the radio (this happens more times than not). It could be a timeout or simply causing the radio to hang because of 1. excessive heat generation, 2. excessive power drain, 3. buffer overflow, 4. excessive RF transmit power... In any case, one of those issues could trigger an event in the radio to cause it to simply stop responding.
I am in the process of trying to get T-Mobile to get me a new phone as I am outside of the 30-day window. I have also confirmed it with them that this was not a tower issue.
Thanks
htc amaze 4g signal issue
hay dear i've also the same problem .. i've just bought a new htc amaze 4g having full warranty and signals goes zero everytime when i m in my room ... dnt know whats the problem... is this problem also in the brand new sets..???
Salar khan said:
hay dear i've also the same problem .. i've just bought a new htc amaze 4g having full warranty and signals goes zero everytime when i m in my room ... dnt know whats the problem... is this problem also in the brand new sets..???
Click to expand...
Click to collapse
Hmmmm who is dear? Lol.... Ne ways, well first off, I commend you for digging this thread up rather than just starting a new thread without even looking first :thumbup::thumbup::thumbup: I can't say I've ever seen someone who hasn't even been a member for 1 full day do that. Shoot, I see senior members start new threads or pointless threads without searching first, so good job haha.
Ok, back on topic now, if it's only dropping when you go in your room, then I don't think it's anything wrong with the phone. Not sure who your provider is, but u may be able to call them and have them look up your address and tell you what kind of signal u should get outside your house, and what to expect inside your house. I know t-mobile does at least
sent from my
NRGized amaze
powered by Faux
Has anyone found a solid solution for this? I was able to pick up a amaze for 50 bucks off of craigslist. But I can't get it to connect to mobile net work. A T-Mobile employee told me to root it, but I'm trying not to cause it's not for me.
Sent from my HTC Sensation using xda app-developers app
crewdawg said:
Has anyone found a solid solution for this? I was able to pick up a amaze for 50 bucks off of craigslist. But I can't get it to connect to mobile net work. A T-Mobile employee told me to root it, but I'm trying not to cause it's not for me.
Sent from my HTC Sensation using xda app-developers app
Click to expand...
Click to collapse
Well your situation is a little different than other peoples in this thread if u can't connect al all. Ok wait so first off, it won't connect to a network at all? AND you only paid 50 bucks for it...? Sounds a little fishy to me bud, why did he say he was selling it...?
Next thing, I don't know why a t-mo rep would tell you to root the phone, rooting has no effect on your signal strength or your ability to connect to a network.
And lastly, is the phone a T-Mobile branded amaze owhat carrierr...? and will it not connect at all, period, or can u make calls just not data...?
sent from my
NRGized amaze
powered by Faux
It's a known bug in our phone
Just wipe cash & dalvic cash
Even more convenient should be with this:
https://play.google.com/store/apps/details?id=ext.recovery.control
jauhien said:
Just wipe cash & dalvic cash
Even more convenient should be with this:
https://play.google.com/store/apps/details?id=ext.recovery.control
Click to expand...
Click to collapse
And that's supposed to do what for your signal?
sent from my
NRGized amaze
powered by Faux
aj_2423 said:
And that's supposed to do what for your signal?
sent from my
NRGized amaze
powered by Faux
Click to expand...
Click to collapse
The phone simply begins connecting normally.. nothing extraordinary though..
---------- Post added at 01:05 PM ---------- Previous post was at 12:27 PM ----------
If the normal connection won't restore after the wiping cash & dalvik cash, you probably have to consider this awesome app:
Moderator Edit
Link removed because you can't post direct links to paid apps
Thank you.
Here is the link to the free version of what actually needed though:
https://play.google.com/store/apps/details?id=net.igio90.androidtweaker.free
I've made references to this in Q&A, so apologies if you've read this already.
Simply put, my mobile data does not work on this phone. What I'm finding is if I leave a WiFi network or go to/from Sprint to roaming data, the hand-off to cellular data never happens as one of three things invariably occurs:
a) Mobile Data is stuck in 'turning on...' and thus I have no signal at all;
b) I have signal but no throughput (the up/down arrows never light up and I get no data connection);
c) the phone just reboots.
So basically if I change my network state, I can't go back until I reboot. Toggling Mobile Data does nothing in any of these instances. Now I expect holes in the software during a device release, but not holes you can drive a truck through. If anyone is experiencing the same issue or has any ideas, I'd love to hear them. If it's not solved by the end of my 14-day rescission period, this thing is done for.
I had this same exact problem. Update your profile and PRL. That fixed it for me but I dunno if that will fix the problem permanently. Might be a hardware defect but I hope it was just a prl/profile issue.
Sent from my EVO using Tapatalk 2
I've tried updating my profile and PRL and unfortunately that did nothing, and moments ago I gave up and called Customer Care to reactivate my OG EVO.
Of course, 30 seconds after that was all done the representative told me there's an EVDO data issue/outage that has been persistent in Philadelphia since the 22nd. You'd think they'd tell their store reps this valuable information, but such is not the case. I'm going to try running some tests on my OG EVO for comparison's sake and see how much truth they're telling me before I put the LTE back in the box and tell Sprint where they can shove it.
I have noticed some quirkyness with the WiFi/3g handoff on the phone on stock and viperROM. I am in the Philly market too, possibly the issue.
Sent from my EVO using Tapatalk 2
It's becoming unbearable. I lose my 3g connection about 3 times a day. But today, it's lost it about 20 times and that's no exaggeration. It's lost mobile data at least 5 times in the last hour. HTC has got to do something about this.
Sent from my EVO using xda premium
So I reactivated my OG EVO and sure enough, 3G data speeds are nothing short of awful in the 19103 area (~6KB/sec on average), compared to the 19106 area a mile or so away -- there's definitely an EVDO issue in the area. However, the OG EVO is not exhibiting the same WiFi/roaming hand-off issues that the EVO LTE is; that has to be a software issue specific to the phone. Seeing as I frequently walk in and out of various WiFi blankets throughout the city several times every day, this bug is a deal-breaker for me.
When I leave a wifi area I've noticed it takes a very long time to pick up 3G. It was nearly instant on my E4GT.
I just had the same issue with my mobile connection. Updating my profile and PRL seemed to do the trick. Changing from wi-fi to mobile also takes over a minute...
change your phone from cdma/lte mode to cdma mode, did the trick for a few friends of mine.
I've also been having the same issues. My phone will just drop 3G and go to roaming or no signal at all constantly. I also live in the Philly area so I'm hoping since we're in the second wave to get LTE that its just Sprint working on the network but I'm starting to suspect that we have a serious problem with our phones. Im on my second phone & a few different ROMS including stock & I've been having the problem since pre relase while my wife's Samsung E4GT has had no issues.
Edit
Well I took the advice from another thread and switched from CDMA/LTE to CDMA only & I haven't had any issues with my 3G dropping or with the WiFi to 3G handoff. Don't know if that fixed the problem or if Sprint just isn't working on the towers today.
Sent from my EVO using Xparent ICS Blue Tapatalk 2
Okay this is starting to piss me off. I loose 3G service anytime I unlock the phone. In my house I can not keep a call connected to save my life, even though I have 4 bars. My 3G just looses signal. Its not when I switch from WiFi. It just does it on its own.
The first thing I tried was to turn the CDMA/LTE to just CDMA, tested this for 2 days nothing. I updated both Profile and PRL.... nothing.
I am really tempted to walk into a Sprint store and through down because this is unacceptable. And this happened to my first EVO LTE, so I returned it within my 14 days, got a second one and its doing the same thing. I thought well maybe its because I am in the Chicago Subbards but I have been in 2 other states and I have the same issue.
Anyone know of a fix or when HTC will actually fix their newest phone? I mean come on really guys, how is this okay?
EDIT:
Also, I tried turning off NFC and that doesn't help either.
And is anyone else's EVO get REALLY hot?
Cherokee4Life said:
Okay this is starting to piss me off. I loose 3G service anytime I unlock the phone. In my house I can not keep a call connected to save my life, even though I have 4 bars. My 3G just looses signal. Its not when I switch from WiFi. It just does it on its own.
The first thing I tried was to turn the CDMA/LTE to just CDMA, tested this for 2 days nothing. I updated both Profile and PRL.... nothing.
I am really tempted to walk into a Sprint store and through down because this is unacceptable. And this happened to my first EVO LTE, so I returned it within my 14 days, got a second one and its doing the same thing. I thought well maybe its because I am in the Chicago Subbards but I have been in 2 other states and I have the same issue.
Anyone know of a fix or when HTC will actually fix their newest phone? I mean come on really guys, how is this okay?
EDIT:
Also, I tried turning off NFC and that doesn't help either.
And is anyone else's EVO get REALLY hot?
Click to expand...
Click to collapse
Have the same issue on 2 diffrent EVO lte's . I heard it could be towers or the software on the phone . I think its the pho e because I've heard the s3 dosnt have these issues .
Sent from my EVO using xda premium
same problem here
started a thread over on the sprint site here
http://community.sprint.com/baw/message/445385#445385
I thought it was the towers as well, but I been in 3 states the exact same issue...
Im in naperville and im waiting for lte to be up and running before I buy the Evo lte...my brother is having the same problems as you...looks like another month before its ready...patiently waiting...hang in there
Sent from my HTC Evo 4G using xda premium
As of today, dead. Voice is ok. 3G is gone. (Philly)
Im in lexington sc and for about a week now my data (which i had inside my house just fine) has been out almost completely and i have called 3 times and got 3 different reasons on why this is. Now last night they tell me that there is NO eta on when it will return????? WTF! This better be a LTE thing. If not this is getting out of control fast... They said id be credited for the outage, well data is 50% of what we pay for. This is unacceptable sprint...
Say if it is a software issue shouldn't most people have this issue ?
Sent from my EVO using xda premium
probably, depending on which software/firmware version you're running. I think it's more specifically related to the radio version/fw vs the towers causing it. it seems more and more like i get varied results depending on where i'm at. always the same end result, just the behavior in how long 3g stays connected varies.
I have been dealling with the same issues. I was driving and my data went out. Can't get data only if I connect to a WiFi, I tried everything. I am on the latest firmware, prl, ect. I got it back yesterday about 5 hours later but as soon as I go to an area with no service it will not come back. (Voice and text work fine) I am still without data since Noon today. I know I have 3G because my old Epic 4G is working fine. I even flashed the radio again and flashed the whole firmware again. Still doesn't work. I am about to take it back and get the Samsung....
I just got my phone yesterday and noticed it today at work. With my og EVO I would consistantly get 3 bars at work and with the EVO 4g LTE I am getting 0-1 bar and roaming a lot which is killing my battery as well. Is the antenna is this EVO not as strong as the og EVO? This is a pretty big problem because I use my phone all the time at work. Iv tried updating my profile and prl and have done a couple resets. I don't want to return this phone but I may have to
massiveian said:
I just got my phone yesterday and noticed it today at work. With my og EVO I would consistantly get 3 bars at work and with the EVO 4g LTE I am getting 0-1 bar and roaming a lot which is killing my battery as well. Is the antenna is this EVO not as strong as the og EVO? This is a pretty big problem because I use my phone all the time at work. Iv tried updating my profile and prl and have done a couple resets. I don't want to return this phone but I may have to
Click to expand...
Click to collapse
No idea how it compares to og Evo, I have since had 2 other phones plus this one.
But I wouldn't call the reception weak.
You can try and do what I do - force roaming with an app like Roam Control. This way you may have a better signal and good battery life.
For me, the signal strength is pretty much exactly like my Original Evo. The wireless actually working on the other hand is not.
My signal is aweful compared to my og EVO. Right now my signal is -105dbm
Strange. My signal is 2-3 bars better than my OG...
I'm having issues with 3g staying connected. I'll lose it turn the radios off and turn back on. It days connecting that's it. I have to reboot to get data working. Updated profile and prl but wats odd is that it always updates and never tells me that I have the recent prl. Any ideas? It's really pissing me off!
I thought it was the weather but yea. My og seems to pick up signal in remote places better.
Sent from my EVO using xda premium
Yes it is a known fact that the antennas in the new EVO are less efficient than the original EVO. Someone compared the FCC docs but I don't remember the difference. I think it was 2db difference.
Sent from my C64 w/Epyx FastLoad cartridge
digiblur said:
Yes it is a known fact that the antennas in the new EVO are less efficient than the original EVO. Someone compared the FCC docs but I don't remember the difference. I think it was 2db difference.
Sent from my C64 w/Epyx FastLoad cartridge
Click to expand...
Click to collapse
Thanks for the info. Looks like ill be returning my EVO today sprints coverage where I work isnt the greatest to begin with and with a weaker antenna makes the phone almost unusable. Come on HTC and sprint, if your going to charge 200 for this phone at least put a decent antenna in it so I can do the basics like calling and emails.
I'll be sitting in one spot and my 3g will drop and the. Come back . It's kind of annoying
Mine was having problems roaming to other towers as well but I went in and changed the preferred network mode from LTE/CDMA to CDMA only and it's much better.
Took me forever to find where it was located: Settings -> Mobile network -> Network mode
Thought that hitting mobile network would just toggle it on/off but if you don't hit the on/off button it puts you into a submenu with more options.
The Wifi antenna seems much better but the mobile antenna seems not quite as good to me. Once I changed it CDMA only it's comparable to my OG Evo.
i'm having the same issues, I loose 3G connections, I have very low signal strength and it is killing my battery..
Ya ive seen a few people with this same issue. it seems like its only in places where i have a weak sprint signal is when the Evo 4g is worse than the OG.
Right now I am sitting at home and the OG evo is -84 dBm and the Evo 4g LTE is -79 dBm so the 4g LTE is actually getting a better signal than the OG.
Im going back to work later and im going to see what the numbers look like there. But on the 4g LTE i was barely able to get a 3g signal at work but the OG evo always had one.
internet/phone sig are different; color of switch
I wonder where you are located OP. We called Sprint and they keep telling us that they are "repairing a tower" near us in Mass.
Two additional notes. First, our internet/3G seems to be much faster since the upgrade from OG to this device. Ookla confirmed this too, about 3-4x faster download speed, 2x faster upload (about 800+ each). However, we have two devices and neither of them can phone anymore! Sprint even drops our text sms sometimes. We are thinking of returning the devices since Sprint has told us three times (one week ago, 3 days ago, and today) that they are "repairing a tower" and always changing the date (now to June 8).
The other thing is that one of the devices, in settings> shows whatever wireless/network is toggled on with red switch, and the other device shows the toggled on with green switch.
Does anyone else have better internet and no phone?
Does anyone else have red switch? It seems logical the "on" switch should be green.
Note: It doesn't make sense to me that I still get 3-4 bars on my old Evo (which was obviously deactivated) and it calls out to a "sorry no service" message loud and clear, but my new Evo can't even reliably send a text much less make a phone call.
Same problem here but mine is weird. I will have full bars and out of nowhere, I drop to 1-2 and it goes into roaming, except even though it's "roaming" I have no data or voice (yes I enabled roaming voice and data). It will stay like that from 1-8 seconds and then go back to Sprint's service. Also, if I tried to send a text during that time, it will fail and if I was getting a call it wouldn't show for 30 to an hour later.
What's weird is that my girlfriends Evo LTE was sitting right next to mine and had full bars all the time with no problem. I am thinking at least mine is a hardware problem. I'll monitor mine for another day and then take it in if the problem stays.
Mine helped switching to cdma only.
Sent from my EVO using XDA
ptrd said:
Mine helped switching to cdma only.
Sent from my EVO using XDA
Click to expand...
Click to collapse
I've been doing that for a couple days and just yesterday it started dropping 3g for no reason again... Cell is just fine everywhere, but i called sprint and they said that there were tower outages until June1st. I'm sorry but i could've sworn today is the 4th? And i guess there is no more tech support department? Because I've called twice and they won't transfer me. Grrr
Sent from my Viper tuned ltEVO
So i was able to do some testing and found the Evo 4g LTE to be about 10 dBm less than the OG Evo in almost every place i tested them. Also sitting in my house about a quarter mile from a tower my 3g speed on speedtest.net was 97kbps down and 51kbps up with a 255 ping!!!!!
These speeds are not acceptable even in 1x let alone 3g.
I am trying everything not to return this phone but these kind of issues are so disappointing. I never had issues like this with my evo when it first came out :/
How I got my signal fixed
Racer Of All said:
Same problem here but mine is weird. I will have full bars and out of nowhere, I drop to 1-2 and it goes into roaming, except even though it's "roaming" I have no data or voice (yes I enabled roaming voice and data). It will stay like that from 1-8 seconds and then go back to Sprint's service. Also, if I tried to send a text during that time, it will fail and if I was getting a call it wouldn't show for 30 to an hour later.
What's weird is that my girlfriends Evo LTE was sitting right next to mine and had full bars all the time with no problem. I am thinking at least mine is a hardware problem. I'll monitor mine for another day and then take it in if the problem stays.
Click to expand...
Click to collapse
My problem was so bad - I was missing almost every incoming call, but instantly get a voicemail notification. Texts would come in once or twice a day - in large groups. After my phone working fine for 4-5 days I thought for sure, hardware problem. I hadnt rooted, reset to factory, update prl/profile (Through update and *2) etc etc .... no luck
Call and talked with CSR and techs etc for 3 days or so, with no luck. So I take it into my local repair shop - the lady took maybe 15 minutes with my phone, and told me something got hung up initially with the provisions. (Even though it worked fine for days)
So she reflashed software/reprovisioned my phone and its been golden since. Seems that "reactivating" the phone did the trick!
Traceamount said:
My problem was so bad - I was missing almost every incoming call, but instantly get a voicemail notification. Texts would come in once or twice a day - in large groups. After my phone working fine for 4-5 days I thought for sure, hardware problem. I hadnt rooted, reset to factory, update prl/profile (Through update and *2) etc etc .... no luck
Call and talked with CSR and techs etc for 3 days or so, with no luck. So I take it into my local repair shop - the lady took maybe 15 minutes with my phone, and told me something got hung up initially with the provisions. (Even though it worked fine for days)
So she reflashed/reprovisioned my phone and its been golden since. Seems that "reactivating" the phone did the trick!
Click to expand...
Click to collapse
Any idea if this can be done without going to a tech shop? I am often getting voicemails with no call. I have an Airave on the way because of this issue, but I'm not 100% sure that's the problem.
Over the past 3 days I haven't been able to make/receive phone calls/texts while I'm in my neighborhood (which normally I get great service on 3g/4g). Literally everywhere else my phone works perfectly. I called sprint and they said to take the phone to a store, which I did, and the store replaced it. After work when on my way home I made call just to test if that fixed the issue and it didn't, still not able to make phone calls/text messages in my neighborhood but data still works. Also we have 4 other phones on sprint none of which are lte devices and all are working perfectly which makes me think something in the tower is messed up or they're upgrading something but if I'm not mistaken sprint's voice/texts go through their 1x network. I'm confused, called sprint again and they're sending me that airwave(I don't know if that's what its called) for free. I hope this will fix it but does anybody know what it could be/if anyone else has experienced this? Maybe someone from sprint who's on here could enlighten me as to what's going on?
Thanks,
-S
When you say great 3g/4g, you mean wimax? No lte out. I get bad reception in my house and a few other areas, but so do all sprint phones. Weird that it's just affecting you.
Also, I've heard many people say sprint is giving them a free airrave, but then still get a monthly charge for that. Maybe it's changed but double check that.
Sent from my LTEvo
Yea I meant wimax when I had the galaxy s2...and yea I'll definitely keep an eye out for that...I asked the person on the phone 3 different times if there would be anything added to my monthly bill or a one time fee and she said no b/c I didn't even request for one, I was simply just trying to find out if something was going on with the tower since we narrowed it down to the 1x network which wasn't working on my phone at the tower I was connected to...and randomly I get transferred and she says we will be sending you one...so I definitely didn't say no
painkillaz said:
Over the past 3 days I haven't been able to make/receive phone calls/texts while I'm in my neighborhood (which normally I get great service on 3g/4g). Literally everywhere else my phone works perfectly. I called sprint and they said to take the phone to a store, which I did, and the store replaced it. After work when on my way home I made call just to test if that fixed the issue and it didn't, still not able to make phone calls/text messages in my neighborhood but data still works. Also we have 4 other phones on sprint none of which are lte devices and all are working perfectly which makes me think something in the tower is messed up or they're upgrading something but if I'm not mistaken sprint's voice/texts go through their 1x network. I'm confused, called sprint again and they're sending me that airwave(I don't know if that's what its called) for free. I hope this will fix it but does anybody know what it could be/if anyone else has experienced this? Maybe someone from sprint who's on here could enlighten me as to what's going on?
Thanks,
-S
Click to expand...
Click to collapse
Did you recently use the google voice integration? I did early on when they offered it and it borked my calling and texts but not data. It carried over from phone to phone, blackberry and two different android phones, as it is an issue with the line. If so disable the gv intergration and call Customer service until you get a tech that understands that gv may have borked it and resets the line with the network. It took me nearly a month to get mine fixed (in store, online,and by phone repeatedly) and when I finally got a hold of someone who understood my problem it was fixed in 10 minutes.
Crowordove said:
Did you recently use the google voice integration? I did early on when they offered it and it borked my calling and texts but not data. It carried over from phone to phone, blackberry and two different android phones, as it is an issue with the line. If so disable the gv intergration and call Customer service until you get a tech that understands that gv may have borked it and resets the line with the network
Click to expand...
Click to collapse
Were you not able to call at all anywhere? Because the Only time this happens for me is when I'm in my neighborhood/house Even though I still have the 3g symbol up and 4 out of 5 bars. And this started 3 days ago now, and I have had google voice integrated since before I had the evo 4g lte.
painkillaz said:
Were you not able to call at all anywhere? Because the Only time this happens for me is when I'm in my neighborhood/house Even though I still have the 3g symbol up and 4 out of 5 bars. And this started 3 days ago now, and I have had google voice integrated since before I had the evo 4g lte.
Click to expand...
Click to collapse
Well it's an odd issue but mine was a progressive failure. Initially I lost receiving texts, then a few days later receiving calls, days later sending texts and shortly thereafter calling out. I never lost data and always had signal when I was trying to use it and I initially thought it was the tower I was near. I came home that summer from school (~150mi away) and instantly knew it wasn't the tower. So if it is the GV thing it may get worse for you.
I'm the only person who seems to have had this particular problem before that I'm aware of and at the time no one could tell me what was going on. So if anything this may be a "check it off the list" just to make sure it isn't your problem as well.
---------- Post added at 12:18 AM ---------- Previous post was at 12:05 AM ----------
painkillaz said:
Were you not able to call at all anywhere? Because the Only time this happens for me is when I'm in my neighborhood/house Even though I still have the 3g symbol up and 4 out of 5 bars. And this started 3 days ago now, and I have had google voice integrated since before I had the evo 4g lte.
Click to expand...
Click to collapse
How long have you had the GV integration? My particular issue wasn't immediately after the attempt but ~3-5 days after it. It may be worth a shot though to see if it solves it.
Crowordove said:
Well it's an odd issue but mine was a progressive failure. Initially I lost receiving texts, then a few days later receiving calls, days later sending texts and shortly thereafter calling out. I never lost data and always had signal when I was trying to use it and I initially thought it was the tower I was near. I came home that summer from school (~150mi away) and instantly knew it wasn't the tower. So if it is the GV thing it may get worse for you.
I'm the only person who seems to have had this particular problem before that I'm aware of and at the time no one could tell me what was going on. So if anything this may be a "check it off the list" just to make sure it isn't your problem as well.
---------- Post added at 12:18 AM ---------- Previous post was at 12:05 AM ----------
How long have you had the GV integration? My particular issue wasn't immediately after the attempt but ~3-5 days after it. It may be worth a shot though to see if it solves it.
Click to expand...
Click to collapse
Thanks, yea I'll give it a try...and I've had it probably for at least a year...I'm not a 100% sure but I feel as if I activated it for the first time when I had my Evo 4g.
I have a sprint HTC - One Max with current OTA - rooted of course - Kit Kat.
When I'm on calls it does not allow me to use my data on my wifi at all. I have always been able to
on my Galaxy 2 phone but not with this new HTC One Max.
I've tried using it with the mobile data turned off or on in settings.
Even though it shows wifi connectivity on status bar it still doesn't allow
for a page to load, speedtest to be done, zello to stay logged in, etc.
no one experiencing my duplex wifi while in call not working issue?
Is no one else having this problem ? I'm about to do a flash back to the stock ROM to see if wifi works simultaneously while in a call but if it's a fault in the programming / chipset then there's no point in me trying. Someone please reply so I don't waste my time doing something that someone else has tried.
Well I am on Verizon but sometimes my data works and sometimes it doesn't during a call. WiFi will stay connected and work fine.
Flyhalf205 said:
Well I am on Verizon but sometimes my data works and sometimes it doesn't during a call. WiFi will stay connected and work fine.
Click to expand...
Click to collapse
Mine isn't working at all when I'm on the call, even when the wifi connectivity is on the status bar.. as soon as I disconnect calls my push to talk app/browser/etc start back working... Sometimes the wifi doesn't work at all on the phone even if I'm not on a call, but the S2 I have works like a charm with the same cradle point mbr1200/verizon data card that I've had for years. within 5 feet from the router too...
stock. non rooted, on sprint.
i was on the phone with my mom on moms day and was on wifi here at the house.
i was successfully able to use google voice to send and receive texts and also was surfing the web for a phone for my mom, so i have had good results with wifi calling.
enettrek said:
I have a sprint HTC - One Max with current OTA - rooted of course - Kit Kat.
When I'm on calls it does not allow me to use my data on my wifi at all. I have always been able to
on my Galaxy 2 phone but not with this new HTC One Max.
I've tried using it with the mobile data turned off or on in settings.
Even though it shows wifi connectivity on status bar it still doesn't allow
for a page to load, speedtest to be done, zello to stay logged in, etc.
Click to expand...
Click to collapse
I'm having issues with data also. I have the Verizon onemax. I started having this problem about 3 days ago. I have issues staying connected to 4g never used to have this problem. I live in a 4g area, when I turn off my device and wait about 10 secs then turn it back on then I get 4g for a brief period then it goes right back to 3g. Also I can't get any data when I make a phone call, that never ever happened before, I don't know why this is happining. I called Verizon and the rep told me to turn off my device then turn it back on the rep said that resets the "PRL" I TRIED THAT like I said awhile ago it worked....but only for a brief period. The Verizon rep "tech support" told me if that diddnt work that I may need to get a new SIM "which is on the way". This problem has happened on NuSense and on ViperRom, I wiped cach/dalvik/data&system and I'm still having this issue, I'm hopping the new SIM will fix this issue. Maybe we can get some help. I'm hopping because this is very annoying!
Sent from my HTC6525LVW using XDA Premium 4 mobile app
Problem diagnosed but not fixed
I have diagnosed my problem on simultaneous calling with data connection non existence even with wifi symbol on status bar...
The data on wifi works on calls if I'm not using a bluetooth device, meaning if I'm using the handset or the speaker phone it works fine, even if the headset stays connected to the phone, wifi still works as long as I'm not using the bluetooth for my call... kinda defeats purpose of having a smartphone if you can't use all features... backward thinking htc.
mwebb34 said:
I'm having issues with data also. I have the Verizon onemax. I started having this problem about 3 days ago. I have issues staying connected to 4g never used to have this problem. I live in a 4g area, when I turn off my device and wait about 10 secs then turn it back on then I get 4g for a brief period then it goes right back to 3g. Also I can't get any data when I make a phone call, that never ever happened before, I don't know why this is happining. I called Verizon and the rep told me to turn off my device then turn it back on the rep said that resets the "PRL" I TRIED THAT like I said awhile ago it worked....but only for a brief period. The Verizon rep "tech support" told me if that diddnt work that I may need to get a new SIM "which is on the way". This problem has happened on NuSense and on ViperRom, I wiped cach/dalvik/data&system and I'm still having this issue, I'm hopping the new SIM will fix this issue. Maybe we can get some help. I'm hopping because this is very annoying!
Sent from my HTC6525LVW using XDA Premium 4 mobile app
Click to expand...
Click to collapse
That sounds like a load of crap on the PRL note, which stands for preferred roaming list, aka while off verizon towers... network / data provisioning should fix the problem... which on sprint's is a quick ##72786# to get network provisioning to reset itself... Been doing that alot lately with the towers here getting the upgrade bugs. Had a nexus 5 phone in a power cycle loop when LTE was turned on in specific areas, had to put it in airplane mode quickly before it powered down, change settings to cdma, leaving it like that til the area was fixed. Only phone that had that problem that I know of. My HTC One Max kept losing tower connection randomly and I still have issues where certain towers won't put the call through to my phone. Which I've heard is an "on going" issue from sprint in certain "markets" LoL... (My guess is any of the newly upgraded towers with spark)
enettrek said:
That sounds like a load of crap on the PRL note, which stands for preferred roaming list, aka while off verizon towers... network / data provisioning should fix the problem... which on sprint's is a quick ##72786# to get network provisioning to reset itself... Been doing that alot lately with the towers here getting the upgrade bugs. Had a nexus 5 phone in a power cycle loop when LTE was turned on in specific areas, had to put it in airplane mode quickly before it powered down, change settings to cdma, leaving it like that til the area was fixed. Only phone that had that problem that I know of. My HTC One Max kept losing tower connection randomly and I still have issues where certain towers won't put the call through to my phone. Which I've heard is an "on going" issue from sprint in certain "markets" LoL... (My guess is any of the newly upgraded towers with spark)
Click to expand...
Click to collapse
All I know is that when I put in my new SIM it seemed to fix my issue iv not had any problems staying connected to 4g. I figured the Verizon REP was full of B.S.
Sent from my HTC6600LVW using XDA Premium 4 mobile app
I created a new thread for this issue with a poll to help htc see if it's a wide spread issue. Will let them know the link tomorrow when I talk to their higher tier techs.
http://forum.xda-developers.com/showthread.php?t=2753130
Edit
I fixxed the issue. I cleared data In app mgr.
Sorry if I posted this in the wrong place. I can't seem to get the voicemail notification icon to go away, I checked my voicemail and I don't have any new messages. On viper Rom
Sent from my HTC6600LVW using XDA Premium 4 mobile app