Related
Im not exactly sure when it started but i just noticed it a few days ago. Im currently on hsdpa and my dl speed is 112kb!! That's BARELY faster than edge im not sure if its my rom but I just reflashed and updated this morning and nothing. It doesn't matter if its edge, 3g or hsdpa, the speeds never increase! The phone runs normal when connected to wifi tho. 7.5mbps ...not sure if it makes a difference but im on simple mobile
Im running axura 2.2.7.1
Baseband is t959uvka6
Kernal version is 2.6.32.9
Any help is greatly appreciated guys!
Some times there are problems with the cell towers that cause your problem.
Fear the beard...
jayprime said:
Some times there are problems with the cell towers that cause your problem.
Fear the beard...
Click to expand...
Click to collapse
Take a drive and see if signal improves. If it does then u know its your area. If not then you may have a bigger issue at hand.
Sent from my SGH-T959 using XDA App
Dude definitely you are in a bad reception area cos I use simple mobile too and get a constant 3.5- 4 mbps..
Just in case make sure you are not data throttled.
Sent from my SGH-T959 using XDA App
Data throttled? I've been in at least 6 or 7 different areas arouns central fl n everywhere I go its the same story. Maybe a hardware issue somehow? Phones never been dropped or anything though.
xxflyingarmbarxx said:
Data throttled? I've been in at least 6 or 7 different areas arouns central fl n everywhere I go its the same story. Maybe a hardware issue somehow? Phones never been dropped or anything though.
Click to expand...
Click to collapse
Data throttled, meaning you have gone over your 5gb cap and tmo throttles your service. I don't think that is the issue though, as throttle speeds are way slower than Edge. I doubt it's a hardware issue too. I would flash a different ROM. Failing that, Odin to stock. If that still doesn't fix you, call tech support and if they can't help you, they'll replace your device for you.
a - data cap reached, call t-mobile and inquire
b - put your phone in flight mode, reboot, turn flight mode off... better?
I can vouch for axura 2.2.7.1 and I had INCREDIBLE d/load speeds with the newer modem.
So all of a sudden my TB's 3G started acting odd. It disappears (the 3G icon disappears) unless I'm checking for updates, in which case it randomly reappears and seems to be doing work. Toggling airplane mode on and off doesn't help nor does turning the phone on and off. I can still get texts and calls but no 3G...
Tried everything (going back to ROMs that were backed up from a few days ago) as well as flashing that full new ROM/radio update. Wasn't doing anything specific before it went out...
Any ideas?
solved!
solution: http://www.androidcentral.com/having-3g-problems-your-thunderbolt-fix-just-few-settings-away
swimminsurfer256 said:
solved!
solution: http://www.androidcentral.com/having-3g-problems-your-thunderbolt-fix-just-few-settings-away
Click to expand...
Click to collapse
I didn't find that this worked at all. Only since the new radio was installed have I found 3g drop because I know I am in a partial 4g area. So for the time being I don't want to turn of the ePHRD. Has anyone else experienced this since upgrading radio and such?
Spencer_Moore said:
I didn't find that this worked at all. Only since the new radio was installed have I found 3g drop because I know I am in a partial 4g area. So for the time being I don't want to turn of the ePHRD. Has anyone else experienced this since upgrading radio and such?
Click to expand...
Click to collapse
Well I did upgrade the radio and this fixed the problems I was having. Getting great speeds now. But I'm far away from any 4G areas :/
I am having all kinds of problems today with the 3g icon going on and off. Sometimes when its on I still do not have data connectivity. Is this a verizon problem or just the new radio?
I think it has to do with LTE being prepped to roll out and more intensive stress-tests that they may be planning.
I've been having similar issues. I did the entire rooting process then flashed BAMF 1.5 and had little radio issues, but once I saw the 3G cut out a couple times yesterday, I flashed the radio that was already on my SD card. Since then it randomly cuts in and out, and sometimes requires a full phone reboot to come back. I don't think it's Verizon at all (at least not in my case), although my area is supposed to get 4G sometime this year.
I'm hoping the official OTA has a "better" radio that can fix these issues...since I sort of had issues like this in Boston when I was stock, but at home out in Central MA, 3G was as solid as ever.
Just an update in case anyone was reading this older thread--I continued to have signal issues for a day or two after rooting but I think I just had bad timing on flashing the new radio. I've spoken to a few Verizon customers (my mom included) and many of them had 3G issues the last couple days. Yesterday it was solid as a rock, signal better than I'm used to. So it probably was just a Verizon outage, testing 4G or whatever it was that they've been doing.
It's Verizon outages right now, lots of testing upgrading going on with VZW right now.
Ever since that data outage from 3 weeks ago, me and my wife's thunderbolts have had issues holding 3g/4g connections. The phones willswitch all the way from 4g to no data connection at all during various points in the day. I've tried the mr1 through mr2.5 radios and the issues haven't gone away. Talked to Verizon tech support multiple times and they said they've opened up a trouble ticket to see if its the network or our phones. We stay around Aurora and naperville which are full 4g areas but have had problems in multiple towns. So just wondering if anyone in the Chicago land area or the country for that matter is experiencing the same thing since that outage from a few weeks back.
For reference, I'm running cm7 with mr2 and mr2.5 on my wife's phone. But like I said I've tried different radios already.
Sent from my ThunderBolt using XDA App
You both are running CM7? Does this happen if you are stock?
Is Aurora / Naperville full 4g? I know going north towards Kenosha I lose 4g around Waukegan
Sent from my ThunderBolt using XDA Premium App
connection perfectly stable in north side of chicago. i would simply return the phone to stock and exchange it. maybe a bad sim card. do you have problems sticking only to 3g? or does that work pefectly?
Its been acting up since before I installed cm on our phones. They haven't been the same since the data outage. We've had cm for about a week or so and before that we were running mr1 and mr2 with basic root.
Sent from my ThunderBolt using XDA App
If the phone is fine no need to exchange it just get a new sim. I got thunderbolts for my gf and her brother yesterday and their 4g seemed perfectly stable as I was rooting them the only thing I noticed was it did take a little for 4g to kick in after toggling via lte onoff
Sent from my ThunderBolt using XDA Premium App
sg1dan said:
connection perfectly stable in north side of chicago. i would simply return the phone to stock and exchange it. maybe a bad sim card. do you have problems sticking only to 3g? or does that work pefectly?
Click to expand...
Click to collapse
3g runs fine. And all of naperville and Aurora are 4g. North Aurora is not as far as I know. And I thought about the sim being bad but I don't think that's very likely for 2 phonesphones
Sent from my ThunderBolt using XDA App
Hey rygel411, does this sound like your situation?
1) Boot phone up fresh full reboot
2) Phone grabs a 3g/4g signal instantly and holds it for several hours fine
3) Randomly when you power on the display, you are missing a 3g/4g icon but have full bars
4) Checking under Wireless Network settings, Mobile Networks is OFF and WON'T turn on
5) Reboot solves the problem or Wait approx 2-4 hours and it solves itself randomly without doing anything
Does this sound like your situation? No 3g/4g icons and no data connection, and unable to turn data back on without a reboot or waiting a long time? Cuz if so this is exactly what happens to me and I live in central NJ. I always get perfect 3G signal on all my phones, even in my house. And my data speeds are generally good; 1500-3000kbps on 3G.
I am running MR2 Das BAMF Gingerstripped with Imoseyon's 3.4.0 GB Kernel. It IS related to Gingerbread, as my girlfriends Thunderbolt running full stock does not see this issue at all.
Similar but not exactly, both phones were acting up before I had gingerbread on them
Sent from my ThunderBolt using XDA App
I am in the western suburbs (Oak Park, River Forest) and I don't have any issues at all along the I-88 corridor out to Route 59. That's about as far into Naperville as I drive. 4G the whole way, no dropped calls.
DaRkL3AD3R said:
Hey rygel411, does this sound like your situation?
1) Boot phone up fresh full reboot
2) Phone grabs a 3g/4g signal instantly and holds it for several hours fine
3) Randomly when you power on the display, you are missing a 3g/4g icon but have full bars
4) Checking under Wireless Network settings, Mobile Networks is OFF and WON'T turn on
5) Reboot solves the problem or Wait approx 2-4 hours and it solves itself randomly without doing anything
Does this sound like your situation? No 3g/4g icons and no data connection, and unable to turn data back on without a reboot or waiting a long time? Cuz if so this is exactly what happens to me and I live in central NJ. I always get perfect 3G signal on all my phones, even in my house. And my data speeds are generally good; 1500-3000kbps on 3G.
I am running MR2 Das BAMF Gingerstripped with Imoseyon's 3.4.0 GB Kernel. It IS related to Gingerbread, as my girlfriends Thunderbolt running full stock does not see this issue at all.
Click to expand...
Click to collapse
I'm in Chicago and I do have this same problem from time to time. Over the last couple days it has been better but still happens
davidbudd1 said:
I'm in Chicago and I do have this same problem from time to time. Over the last couple days it has been better but still happens
Click to expand...
Click to collapse
Just wondering but are you on MR2? Because if anything its either that or the ROM, and I am more or less thinking its the radio. Could be why we didn't see this radio OTA yet.
DaRkL3AD3R said:
Just wondering but are you on MR2? Because if anything its either that or the ROM, and I am more or less thinking its the radio. Could be why we didn't see this radio OTA yet.
Click to expand...
Click to collapse
I'm on 2.5, not sure of it's radio related or their network because I had Zero problems before with this configuration.
I was on 2.5. Then I downloaded the cm7 update that dropped a couple of hours ago and I was getting horrendous speeds with it, barely 1mbps. So I downgraded to mr2 and now I'm back between 7 and 13. I'm thinking about downgrading to the froyo radio and installing the cm7 compatible version with it.
Sent from my ThunderBolt using XDA App
I was in Chicago this past weekend and noticed that my data was spacing out a lot. My GF on an un-rooted Tbolt was fine the whole weekend as best as I could tell.
I am on Sense 3.0 MR 2.5 Radio.
clintonroche said:
I was in Chicago this past weekend and noticed that my data was spacing out a lot. My GF on an un-rooted Tbolt was fine the whole weekend as best as I could tell.
I am on Sense 3.0 MR 2.5 Radio.
Click to expand...
Click to collapse
This is exactly my finding, just in New Jersey instead of Chicago. I would like to see explicit details on what exactly happens when you folks lose your data connection, and what happens when you try to toggle certain settings (ie - plane mode, mobile network, etc)
Especially one particular detail. When you lose your data connection, is there a 1x icon in the notification bar, or are there NO icons next to your signal. That will determine if we're having a connection problem to Verizon, or if our ROM's/Radio's are the culprit.
DaRkL3AD3R said:
This is exactly my finding, just in New Jersey instead of Chicago. I would like to see explicit details on what exactly happens when you folks lose your data connection, and what happens when you try to toggle certain settings (ie - plane mode, mobile network, etc)
Especially one particular detail. When you lose your data connection, is there a 1x icon in the notification bar, or are there NO icons next to your signal. That will determine if we're having a connection problem to Verizon, or if our ROM's/Radio's are the culprit.
Click to expand...
Click to collapse
I have the same exact problem as the OP. I live in Wheaton, work in Carol Stream and go to Chicago every weekend because my girlfriend lives there. 4G and 3G CONSTANTLY go in and out when trying to use them. The 4G icon diappears and then reappears. It doesn't switch over to 3G or 1X. The icon just disappears, displays full bars for a second in grey, 4G icon comes back in grey with 1-2 bars in grey and then goes green after 10-20 seconds or so. It's so ****ing annoying.
I'm running the latest CM7 build with 0223r radio. I've tried MR2 and MR 2.5 and have no luck. It's driving me nuts. It's not CM7 either. I was running rooted stock and it was doing the same thing.
I was getting symptoms like it was shutting on and off. Mine works fine with no changes in the Tampa area.
BAMF THUNDERBOLT
dbisch said:
I have the same exact problem as the OP. I live in Wheaton, work in Carol Stream and go to Chicago every weekend because my girlfriend lives there. 4G and 3G CONSTANTLY go in and out when trying to use them. The 4G icon diappears and then reappears. It doesn't switch over to 3G or 1X. The icon just disappears, displays full bars for a second in grey, 4G icon comes back in grey with 1-2 bars in grey and then goes green after 10-20 seconds or so. It's so ****ing annoying.
I'm running the latest CM7 build with 0223r radio. I've tried MR2 and MR 2.5 and have no luck. It's driving me nuts. It's not CM7 either. I was running rooted stock and it was doing the same thing.
Click to expand...
Click to collapse
i only see this problem while tethering. if i try too many connections (open windows at same time) the 4g disappears for a second or two then it comes back. other than that (chicago north side) my 4g has been flawless. never switched to 3g either.
mobile connection issues on HTC Thunderbolt
Hi,
Did anyone ever figure out connection issues with HTC Thunderbolt? I have the exact issue that DaRkL3AD3R discussed in July.
My Thunderbolt just started doing almost the identical thing as he posted. Can't get on internet unless I wait, boot, whatever - almost identical to what you stated. Connection seems to be connected but it is not. I am new to "messing" around with my phone but this cuased me to root and boot but still on the Gingerbread os. It is driving me batty! It started about Mar 25 or so and I thought booting would help. Do you know if it may be the radio and are there other versions I can try? Someone mentioned new PRI version? Thanks for any pointing in the right direction!
I have noticed a good amount of threads popping up with people talking about signal issues, 3g/4g issues, connection issues or phone issues.
I was wondering if we could find out what the common factor here was and what fixes everyone has been using. I know that some people got new sim cars, problem solved. Some people restored to a full stock image via odin, problem solved. Reflashing the stock radio, problem solved.
So has anyone had any other solutions, issues or any other info regarding signal issues or anything relating to that?
Been through this with the Nexus, S3 and S4
The solution is to buy a Motorola RAZR or iphone.
Things that do not work -
Upgrading to the newest version of Android
Updating the Radio
Changing it to CDMA only
Lifting one leg up, putting one hand on your head and pointing your other hand due north
Attaching a sticker antenna to the back
Using some custom baked firmware
Reading posts from people who claimed they've solved the problem.
Using Bluetooth
Not using Bluetooth
Buying a special case
You can get a femtocell repeater if you are in an office or home where you get little reception but it won't help you on the road or just visiting a friend unless you want to set it up every place you are stationary.
In the end trying to fix the radio design flaw with a firmware update is about as useful as trying to fix a shattered TV screen by adjusting the brightness setting. If you read the radio issues on the Verizon Nexus and the Verizon S3 there are a lot of people claiming they solved it but in the end it still sucks.
I have zero issues with data on my s4 I'm on the east coast running clean rom 1.6.5 solid LTE everywhere..
boe said:
The solution is to buy a Motorola RAZR or iphone.
Things that do not work -
Upgrading to the newest version of Android
Updating the Radio
Changing it to CDMA only
Lifting one leg up, putting one hand on your head and pointing your other hand due north
Attaching a sticker antenna to the back
Using some custom baked firmware
Reading posts from people who claimed they've solved the problem.
Using Bluetooth
Not using Bluetooth
Buying a special case
You can get a femtocell repeater if you are in an office or home where you get little reception but it won't help you on the road or just visiting a friend unless you want to set it up every place you are stationary.
In the end trying to fix the radio design flaw with a firmware update is about as useful as trying to fix a shattered TV screen by adjusting the brightness setting. If you read the radio issues on the Verizon Nexus and the Verizon S3 there are a lot of people claiming they solved it but in the end it still sucks.
Click to expand...
Click to collapse
Unfortunately this is very true, every other VZW Non-Samsung phone I've had hasn't exhibited this issue.
Motorola and Apple have had their share of radio/antenna issues as well.
Sent from my SCH-I545 using Tapatalk 4 Beta
I'm not really talking about comparing the signals to the iPhone or anything. I'm talking about finding a common denominator for the group of people that are suffering from signal, connectivity or phone loss on the s4.
dougmod said:
I'm not really talking about comparing the signals to the iPhone or anything. I'm talking about finding a common denominator for the group of people that are suffering from signal, connectivity or phone loss on the s4.
Click to expand...
Click to collapse
Trying to tie it all together with a common denominator is a logical fallacy. It would be akin to trying to find a common denominator for everyone in the world that has a chronic cough. The causal factor varies from case to case.
Sent from my SCH-I545 using Tapatalk 4 Beta
dougmod said:
I'm not really talking about comparing the signals to the iPhone or anything. I'm talking about finding a common denominator for the group of people that are suffering from signal, connectivity or phone loss on the s4.
Click to expand...
Click to collapse
The common denominator is we are on Verizon and have Samsung phones. If you want to go further, you could do a subset intersect and see we have the S4 on Verizon. It's like saying what is a common denominator for those people who have safety issues with the Chevy Corvair. It is a design flaw that only could be fixed by replacing the phone with a different model. Trust me, I went down this path with the Nexus and the S3 - magical firmware updates were dangled by fanboys saying they would come and fix the issue but the firmware updates came but they never fixed the issue.
If you want better signal, you could buy a different phone or get a femtocell repeater. TRUST me, I would love a magic bullet to fix the issue but there isn't one. On the plus side you'll get a ton of helpful posts from people saying they never have issues or you must be doing something wrong.
I dont know what is up with all ur phones, but my signal is much better than my old Galaxy Nexus/RAZR M. I am getting 2-3 more bars of 4G at work. At home it use to be only 3G, but now im getting at least 2 bars of 4G. I don't even turn on my WiFi anymore at home or work.
bars dont really mean much...
i have had some odd issues where i will be in home depot or grocery store trying to look something up and it will fail; market doesnt work, browser doesnt work. phone calls and texts (over gvoice so data) wont work.
the razM i had before this was solid. my GF still has the razrM and we were at grocery store other day and if you went the their app there was a coupon to add and the s4 was refusing all data again.
i had similar issues with an old HTC Dinc2 and it was then i started using an app "restart connections" to get data back but it doesnt fix the issue on the s4 i have. if i reboot the phone data comes back.
i have also twice now went to use gmaps and it it attempts to look up an address for 3-5 min and i finally restart the phone and go back in and find the address ASAP after reboot.
something funky is going on and i havent taken the time to try and look at syslogs yet...
i am running the stock MDK rom (rooted) on VZW
reception is odd
matt1733 said:
I have zero issues with data on my s4 I'm on the east coast running clean rom 1.6.5 solid LTE everywhere..
Click to expand...
Click to collapse
I'm in a difficult reception area in the middle of manhattan. Funny thing is that I almost always have 4G - even in my house. At the same time, I never have more than two bars of signal in my house. I have occasionally had trouble making calls (I think the tower I'm reaching is too busy), but once connected, no one has complained and dropped calls are rare.
I don't understand this and don't know whether to complain or not because although there are almost no bars, there is reception that is pretty good. So I've left well enough alone.
This phone gets decent reception for me. Dropping from 4g to 3g is new for me after coming from an htc rezound though. My rez NEVER dropped 4g in my city anywhere. Guess radios is the one thing htc can do right. My s4 drops to 3g in multiple areas sometimes. Hopefully Samsung keeps getting better with their radios and they'll have me as a customer for more years of they do
Sent from my SCH-I545 using Tapatalk 2
trekuhl said:
bars dont really mean much...
i have had some odd issues where i will be in home depot or grocery store trying to look something up and it will fail; market doesnt work, browser doesnt work. phone calls and texts (over gvoice so data) wont work.
the razM i had before this was solid. my GF still has the razrM and we were at grocery store other day and if you went the their app there was a coupon to add and the s4 was refusing all data again.
i had similar issues with an old HTC Dinc2 and it was then i started using an app "restart connections" to get data back but it doesnt fix the issue on the s4 i have. if i reboot the phone data comes back.
i have also twice now went to use gmaps and it it attempts to look up an address for 3-5 min and i finally restart the phone and go back in and find the address ASAP after reboot.
something funky is going on and i havent taken the time to try and look at syslogs yet...
i am running the stock MDK rom (rooted) on VZW
Click to expand...
Click to collapse
This is basically the same issue I have. Only a reboot/data toggle won't fix it. I had two bars(not that it means much, I didn't look at the db) and it kept saying it was communicating with the tower via the green/red up/down indicators, but I couldn't access any data services. I moved my car approximately 500 yards to the south and viola, data again. I don't get why I could make a call, but I couldn't access data.
That being said, it's still better than my Gnex for....well...everything. But I would say worse than my Rezound, Bionic.
i ended up flashing the modem with the ME7 version, while keeping the rest of the ROM on the original MDK. that was about amonth ago and i think ive only had to reboot 1-2 times because of data drop.
Hey everyone, my wife and I just got new M9's on sprint last Monday. Thought everything was going fine but then I noticed that whenever I was on LTE a lot bof my apps wouldn't work. I can watch Netflix and use tweetcaster, but a lot of other apps won't work(facebook,Pandora, and google now I can search but if i try voice recognition it says it can't connect to the server). Everything works fine on 3g and Wi-Fi. I have done speed tests of the LTE and they are always at least 7mbps down and 2 up. Have tried clearing data/cache and uninstall/reinstall of apps and still nothing. But it's not just my phone it's my wife this is happening on also. Any help would be appreciated cause I can't figure it out. Thanks everyone!
Try toggling airplane mode or mobile data on/off.
It sounds like the "data drop" issue some of us are having.
I am having the same problem i called sprint and they couldn't help at all i think is a phone defect
adierks3 said:
Hey everyone, my wife and I just got new M9's on sprint last Monday. Thought everything was going fine but then I noticed that whenever I was on LTE a lot bof my apps wouldn't work. I can watch Netflix and use tweetcaster, but a lot of other apps won't work(facebook,Pandora, and google now I can search but if i try voice recognition it says it can't connect to the server). Everything works fine on 3g and Wi-Fi. I have done speed tests of the LTE and they are always at least 7mbps down and 2 up. Have tried clearing data/cache and uninstall/reinstall of apps and still nothing. But it's not just my phone it's my wife this is happening on also. Any help would be appreciated cause I can't figure it out. Thanks everyone!
Click to expand...
Click to collapse
Try updating your profile or PRL , that's helped me in the past with data issues
ccs86 said:
Try toggling airplane mode or mobile data on/off.
It sounds like the "data drop" issue some of us are having.
Click to expand...
Click to collapse
I also have run into this issue, it happened with my evo LTE until I unlocked/rooted my phone and could install custom ROMs and now with my M9 , which is completely stock with just the OTA I only have one single bar and LTE constantly switches to 3G and I run into data transfer issues even when it says its connected.
BUBBA DUB'S said:
Try updating your profile or PRL , that's helped me in the past with data issues
I also have run into this issue, it happened with my evo LTE until I unlocked/rooted my phone and could install custom ROMs and now with my M9 , which is completely stock with just the OTA I only have one single bar and LTE constantly switches to 3G and I run into data transfer issues even when it says its connected.
Click to expand...
Click to collapse
Already tried updating the profile and prl. didnt help. i tried airplane mode and back on and i can now get facebook to load new stuff but no pictures or video will load. still have a better than average connection. im gonna try pandora to see if it works here soon. this is frustrating to have to do this. hopefully a fix can come soon.
BUBBA DUB'S said:
Try updating your profile or PRL , that's helped me in the past with data issues
I also have run into this issue, it happened with my evo LTE until I unlocked/rooted my phone and could install custom ROMs and now with my M9 , which is completely stock with just the OTA I only have one single bar and LTE constantly switches to 3G and I run into data transfer issues even when it says its connected.
Click to expand...
Click to collapse
adierks3 said:
Already tried updating the profile and prl. didnt help. i tried airplane mode and back on and i can now get facebook to load new stuff but no pictures or video will load. still have a better than average connection. im gonna try pandora to see if it works here soon. this is frustrating to have to do this. hopefully a fix can come soon.
Click to expand...
Click to collapse
Nevermind still doesn't work after airplane mode toggle I was wrong. Speed tests say I'm getting around 14mbps download speeds. This is super frustrating. I don't understand.works fine on Wi-Fi and pretty sure 3g too. Could it be the apps themselves? Cause it's just some. But they are major apps like Pandora and facebook. Should be ready for this.
adierks3 said:
Nevermind still doesn't work after airplane mode toggle I was wrong. Speed tests say I'm getting around 14mbps download speeds. This is super frustrating. I don't understand.works fine on Wi-Fi and pretty sure 3g too. Could it be the apps themselves? Cause it's just some. But they are major apps like Pandora and facebook. Should be ready for this.
Click to expand...
Click to collapse
I've had the exact same problem since day 1 with my phone two weeks ago. You probably also have the issue where you are typically only at 1 signal bar when on LTE but full bars when on 3g. I've also noticed it hits certain apps but not others. Usually toggling airplane mode and/or mobile data will fix it for me, but sometimes i have to completely reboot. even after the OTA update last week, the problem persisted. i brought my phone into a sprint store on sunday and they replicated the problem but had no idea the cause, so they swapped the phone out. same problem with the replacement, so i'd imagine we're stuck waiting for a software/radio/firmware update before this is resolved
hsmith1514;60132588 said:
I've had the exact same problem since day 1 with my phone two weeks ago. You probably also have the issue where you are typically only at 1 signal bar when on LTE but full bars when on 3g. I've also noticed it hits certain apps but not others. Usually toggling airplane mode and/or mobile data will fix it for me, but sometimes i have to completely reboot. even after the OTA update last week, the problem persisted. i brought my phone into a sprint store on sunday and they replicated the problem but had no idea the cause, so they swapped the phone out. same problem with the replacement, so i'd imagine we're stuck waiting for a software/radio/firmware update before this is resolved
Click to expand...
Click to collapse
Thank you for this. Feels good just to hear someone else describe my problems exactly. Wonder if it s all sprint m9 or just maybe ones people got early cause I got mine the Monday before release. Same on both my wife and my phone. I can't understand why some work and some don't. Now that you say it my LTE does most of the time just say one bar. And 3g is usually full. Hope a fix comes soon. Wish we could get conformation that ots a known issue. Facebook isn't a huge deal ask I can just use the mobile site but Pandora ducks to not have it.
Did yours come with headphones? The sprint site said no when we ordered and I asked customer care on twitter. Both said no headphones but ours both came with them.
adierks3 said:
Nevermind still doesn't work after airplane mode toggle I was wrong. Speed tests say I'm getting around 14mbps download speeds. This is super frustrating. I don't understand.works fine on Wi-Fi and pretty sure 3g too. Could it be the apps themselves? Cause it's just some. But they are major apps like Pandora and facebook. Should be ready for this.
Click to expand...
Click to collapse
I wonder if it's a DNS issue on LTE.
3G, LTE and WIFI are all pretty separate interfaces and have their own "setup".
What you might try doing is see if you can PING the server by NAME and by IP Address on each of those interfaces.
You may have to dig a bit to figure out what servers the various apps are using.
If it pings by IP but not by NAME it's a DNS issue.
Ever since Lollipop there have been some IPV6 issues that cause DNS problems. But those have been usually on WIFI only.
There are some tools in Google Play to disable IPV6 but it only disables it on WIFI interface.
Like on Lollipop M8, MMS would not work on WIFI for some folks and disabling IPV6 would temporarily fix it.
A really nice tool to debug with is called FING that you can get from Google Play. It has built in PING, Trace Route and a bunch of other goodies.
I used it to find a rogue device on my work Network.
If some apps work and others don't it's very likely a DNS issues. Unless Sprint is now blocking some ports on LTE.
You can also test HOST name and PORT for a service, this takes some serious digging to see if the port is blocked.
There is a tool in FING for that too called TCP Connection Tester. I usually have used TELNET on Desktop PC's to do the same.
If you google that service you can often find the host and port it's using.
Here is an example: Let's say SPOTIFY won't work on LTE
Get the Port and HOST from a search I did that showed this. I searched for SPOTIFY HOST PORT
https://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/What-firewall-ports-to-open/td-p/194752
adierks3 said:
Thank you for this. Feels good just to hear someone else describe my problems exactly. Wonder if it s all sprint m9 or just maybe ones people got early cause I got mine the Monday before release. Same on both my wife and my phone. I can't understand why some work and some don't. Now that you say it my LTE does most of the time just say one bar. And 3g is usually full. Hope a fix comes soon. Wish we could get conformation that ots a known issue. Facebook isn't a huge deal ask I can just use the mobile site but Pandora ducks to not have it.
Did yours come with headphones? The sprint site said no when we ordered and I asked customer care on twitter. Both said no headphones but ours both came with them.
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Yeah mine came with headphones, I'd imagine all the M9s come with them
I'm so happy this is happening to other people as well and not just me, was going crazy trying to figure what the hell was going on with my phone. Hopefully some update will fix this soon as it's very frustrating when I text everyone with Google voice through hangouts and my app doesn't pull in the messages
LymeWire said:
I'm so happy this is happening to other people as well and not just me, was going crazy trying to figure what the hell was going on with my phone. Hopefully some update will fix this soon as it's very frustrating when I text everyone with Google voice through hangouts and my app doesn't pull in the messages
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I'm happy it's not just mine either I mean it sucks but last thing I wanted was a bad radio.
Same issue here, when on LTE can't send snaps (just an example) also push notifications don't seem to come through. Though it might have been due to the rom I was using but doesn't seem to be the case. Even RUU'd it and it didn't help same exact issue. 3G just fine, wi-fi just fine. This is driving me nuts. I guess it sounds like it's a Sprint issue and not hardware which is good but calling Sprint Tech support is usually usless unless you get to the higher ups.
My friend has a pure stock locked non-rooted s-on phone he says he has been having issues as well.
We might wanna get something like this going over at Sprint Community hopefully try and get the issue moved up. I was thinking it might be a DNS issue as well.
Has anyone found a solution?
I have yet to find or see a solution. Sprint or HTC hasn't said anything about it officially. Really sucks cause a bunch of my stuff just doesn't work right over LTE including push notifications won't come through. I have not enjoyed this phone thus far.
I'd advise you all to return your phone that's what I did with mine
Sent from my HTCONE using XDA Free mobile app
I've swapped for another M9, doing the same thing. I'm on the phone with Sprint now, they have escalated to a second tech. That tech claims they are not aware of any issues on the M9, but did say they heard of one S6 having such issues. The tech advised to swap it yet again.
If enough people return them they might actually look at the problem. I remember when the evo4G had an issue similar to this, you couldn't stream music Sprint's proxy would mess it up. Took them a while to release a fix. Really this isn't an acceptable problem, I'm mean half the apps are worthless cause they won't work over LTE. I'm past my return period and I'm unlocked and this appears not to be a hardware problem. I just wish they would confirm something that they are looking into it. I hate calling Sprint for tech support, it will be the usual non-sense of resetting the phone and doing data profile updates. Then they bump it up and tell you they will call you back when half the time they never do anyway and even if they do it's usually not with a fix. I remember I had a problem getting Direct Connect provisioned on the M8 when it came out. Regular CSR couldn't add the code correctly, they did end up fixing it eventually but no thanks to the techs I worked with nor did they really follow with me more than once. An issue like this needs to make it to the correct people which appears that has not happened yet.
I agree. I am chatting with HTC Support now.
ReproOne said:
I agree. I am chatting with HTC Support now.
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Let me know what they say, I know Sprint has yet to acknowledge the issue. All this phone swapping business for probably no reason is gonna cost them a lot. I guess it builds a nice refurb stash.
Sim-X said:
Let me know what they say, I know Sprint has yet to acknowledge the issue. All this phone swapping business for probably no reason is gonna cost them a lot. I guess it builds a nice refurb stash.
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HTC Chat is getting me no where. I even sent them these links:
https://community.sprint.com/baw/thread/204027
http://forum.xda-developers.com/sprint-one-m9/help/lte-signal-apps-wont-utilize-ideas-t3080920
I called, they supposedly create da ticket under my account to escalate. I'll have to see what happens with that.