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Has anyone experienced this?
Got a new micro sim from my provider (O2) and called them up to activate it.
They told me to turn the phone off, wait half an hour and turn it back on and it would be activated.
Waited an hour then tried to turn it on.....nothing!
I connected it to the charger and nothing again, no lights whatsoever.
I have not rooted the phone it is completely stock.
Any ideas?
They say they will replace the phone but as Christmas is coming up the postal service is overloaded and they state that it could take 5 working days for my prepaid return envelop to arrive; that being the case I can see me being without a phone for a long time as they will not despatch a replacement until they recieve the faulty handset!
They suggested I borrow a replacement phone from a friend!
I am the only person I know who has a handset with a micro sim!!!
Eddy T said:
Has anyone experienced this?
Got a new micro sim from my provider (O2) and called them up to activate it.
They told me to turn the phone off, wait half an hour and turn it back on and it would be activated.
Waited an hour then tried to turn it on.....nothing!
I connected it to the charger and nothing again, no lights whatsoever.
I have not rooted the phone it is completely stock.
Any ideas?
They say they will replace the phone but as Christmas is coming up the postal service is overloaded and they state that it could take 5 working days for my prepaid return envelop to arrive; that being the case I can see me being without a phone for a long time as they will not despatch a replacement until they recieve the faulty handset!
They suggested I borrow a replacement phone from a friend!
I am the only person I know who has a handset with a micro sim!!!
Click to expand...
Click to collapse
Most of the O2 stores have the adapter to change your micro sim back to a full sized one.
Sent from my XT910 using xda premium
Cheers Ian, looks like there's still life in my Hero!
Eddy T said:
Cheers Ian, looks like there's still life in my Hero!
Click to expand...
Click to collapse
No problem, hope you get your replacement before Xmas
Sent from my XT910 using xda premium
Update, plugged it back into the charger and am now getting a white LED.
Still can't turn it on though.
if you will go to o2 store they should swap the phone for you?only what the store need to do is make one phone call to head office to get the swapping reference number.
Sent from my XT910 using xda premium
I got the phone through Dialaphone, O2 just provides the access. Tried to see if Phones4U would swap it but even though they are part of the same group it's a no go.
It's like being back in the 80's without a mobile!
White LED means it's charging. Have you tried vol DOWN + power to reset it while you get the white LED? I've heard that works sometimes.
[TSON] said:
White LED means it's charging. Have you tried vol DOWN + power to reset it while you get the white LED? I've heard that works sometimes.
Click to expand...
Click to collapse
Had a similar experience last night/this morning. Fully charged, unplugged from charger. Set alarm clock, had smart action set to put in airplane mode after midnight. Woke up 2hrs after alarm was set to go off. Phone wouldn't respond to anything, including plugging into charger. I used the pwr/volume dwn for 10 sec. A minute or so later white LED and battery icon showing 60%.
I was rooted with some bloat apps frozen, restored all frozen apps, unrooted. I will try again tonight (with a backup alarm) and see how if maybe it was something I had frozen that caused the lockup.
Raza just died? Viva la Raza!
Just got home to find my return envelope had been delivered. Before I packed it away I thought I would give it another try and suprise suprise it booted!
The battery was flat and I had plugged it into the charger that came with it and got the led back that gave me hope.
I have an idea as to what might have caused this and the only thing I could attribute it to (apart from a fault with the phone) was that I had been using the old charger from my works HTC Sensaton (as it is a lot longer than the one that came with the Razr).
I am sure there are those on here that would know if this could have made any difference, but for me it is the only change I made from a nonj working phone to a working one.
Very happy to have my super smooth Razr back again!
Thanks for all the suggestions.
So I've had Razr Maxx and it's been rooted for like 6 or 8 months. Yesterday received a call and when I hit End to end the call, the phone shut down and would not boot again. Plug in charger, the battery symbol showed ? and that was it.
Verizon sent me a new one today and it's loading just fine but now I have to root and the bad is the tether does not work. So apparently if you get a new phone you don't get free tether any longer.....
I have just experienced a similar problem.
While texting my new number to some contacts on my list, I received a call. I accepted it and when the call was ended, even before I could press anything, the phone just froze dead.
I have tried holding the power button to get it to shut down so I might try rebooting it, but no reaction at all.
Phone was 20 hours old. :crying:
I rooted it yesterday and installed the BootMenuManager from whirleyes, but still had the original ICS the phone was delivered with running.
edit:
Update: Strange: after 4 hours the force turn off (hold menu button + vol up/down) suddenly worked and phone booted up just fine.
Don't know what to make of this but I'm glad.
I wish my luck had gone your way... Phone numbers/address/pics/ and the like aren't a biggie as I had them backed up.... What sucked was the months and months of playing Sentinel 3 and I had every single level beat other than Hard and Insane on the last level....
And having it just the way I wanted as far as looks went without a rom or theme....
Hey guys.
I have a problem with my HTC EVO 3D. I've been using it for a year and everything was fine until yesterday. I was playing Real Racing 3 when my phone suddenly restarted and then turned off before I could enter my PIN code and didn't boot up. I thought that it might have overheated or it was some crash or something, I put the phone to charging and it easily turned on (I must mention, that there were about 70% battery left). I charged my phone and didin't use it whole afternoon. In the evening, I was trying to unlock my phone (with about 70% of battery) when suddenly the same happened again - the phone restarted and before entering PIN code turned off at all. After that I wasn't able to boot my phone.
I tried charging it with original HTC AC charger and also using my laptop and even a car charger, but nothing changes.
When the phone is not plugged in to charging, it doesn't show any signs of being alive. I tried pressing volume down/up/camera buttons + power on button, taking off the battery for about an hour, charging the phone for ~6 hours. Nothing works.
However, I realised that when I connect the phone to my laptop, there is a 'new device is connected' sound, but I am not able to access my memory card or do something else. Also, when the phone is charging, the red charging light is on, which after a few hours turns to green and after some more time disappears at all. When trying to turn on the device while it is charging the red light disappears as soon as the power button is released ant comes back after about 20 seconds.
Sorry for such long story and for my bad English. I am very disappointed. I still have a warranty, but I dont want to take the phone there, because the fixing lasts at least 2-3 weeks and also since I'm unable to boot my phone, there are a lot of my personal information in it, such as passwords,messages, bookmarks and so on, left.
So, is there anything I could do or should I take my phone to service?
P.S. The phone is not rooted and never was. Everything is original and up to date.
shvogrius said:
Hey guys.
I have a problem with my HTC EVO 3D. I've been using it for a year and everything was fine until yesterday. I was playing Real Racing 3 when my phone suddenly restarted and then turned off before I could enter my PIN code and didn't boot up. I thought that it might have overheated or it was some crash or something, I put the phone to charging and it easily turned on (I must mention, that there were about 70% battery left). I charged my phone and didin't use it whole afternoon. In the evening, I was trying to unlock my phone (with about 70% of battery) when suddenly the same happened again - the phone restarted and before entering PIN code turned off at all. After that I wasn't able to boot my phone.
I tried charging it with original HTC AC charger and also using my laptop and even a car charger, but nothing changes.
When the phone is not plugged in to charging, it doesn't show any signs of being alive. I tried pressing volume down/up/camera buttons + power on button, taking off the battery for about an hour, charging the phone for ~6 hours. Nothing works.
However, I realised that when I connect the phone to my laptop, there is a 'new device is connected' sound, but I am not able to access my memory card or do something else. Also, when the phone is charging, the red charging light is on, which after a few hours turns to green and after some more time disappears at all. When trying to turn on the device while it is charging the red light disappears as soon as the power button is released ant comes back after about 20 seconds.
Sorry for such long story and for my bad English. I am very disappointed. I still have a warranty, but I dont want to take the phone there, because the fixing lasts at least 2-3 weeks and also since I'm unable to boot my phone, there are a lot of my personal information in it, such as passwords,messages, bookmarks and so on, left.
So, is there anything I could do or should I take my phone to service?
P.S. The phone is not rooted and never was. Everything is original and up to date.
Click to expand...
Click to collapse
Perhaps try a new battery or take it in and have them try one. Sounds like a battery issue.
Sent from my SlimRom jb'd EVO 3D.
aqualls said:
Perhaps try a new battery or take it in and have them try one. Sounds like a battery issue.
Sent from my SlimRom jb'd EVO 3D.
Click to expand...
Click to collapse
Thanks. I took it to service. I hope they'll repair it.
I finally got my HTC back a few days ago. They changed the motherboard and I had to buy a new battery since the old one was dead and warranty for it was only a year.
But I've faced several unexpected crashes during these few days. I think 3 or maybe 4 times when I took the phone after not using it for couple of hours and tried to unlock it, the phone didn't unlock and instead turned on. I really don't like this, because if my phone turns off whenever it wants, I may be unreachable
Does anyone knows what that means and what should I do if this keeps happening?
shvogrius said:
I finally got my HTC back a few days ago. They changed the motherboard and I had to buy a new battery since the old one was dead and warranty for it was only a year.
But I've faced several unexpected crashes during these few days. I think 3 or maybe 4 times when I took the phone after not using it for couple of hours and tried to unlock it, the phone didn't unlock and instead turned on. I really don't like this, because if my phone turns off whenever it wants, I may be unreachable
Does anyone knows what that means and what should I do if this keeps happening?
Click to expand...
Click to collapse
This happens on stock rom?
MrJyrks said:
This happens on stock rom?
Click to expand...
Click to collapse
Yes, the soft has always been and is stock.
Then it must be a hardware issue. If your warranty has not expired, take it to the warranty service.
MrJyrks said:
Then it must be a hardware issue. If your warranty has not expired, take it to the warranty service.
Click to expand...
Click to collapse
Well as I said I dont want to take it there because it takes about three weeks or more till I get back my phone.. It would be the third time in two months and it really annoys me.
Couldn't this be software issue? I mean I've been reading some similiar threads and I found out that some app might be killing the phone. So I did hard reset yesterday and after that installed only well known essential apps (Google services and some others) and after that the phone didin't crash for almost two days. Unfortunately, it did turned off a few minutes ago. I've installed only 8 Ball Pool and Smart Keyboard Pro recently, so I will try unninstalling them both and let's hope the phone won't crash again. Is there any ideas what else may I do in case it doesn't work?
shvogrius said:
Well as I said I dont want to take it there because it takes about three weeks or more till I get back my phone.. It would be the third time in two months and it really annoys me.
Couldn't this be software issue? I mean I've been reading some similiar threads and I found out that some app might be killing the phone. So I did hard reset yesterday and after that installed only well known essential apps (Google services and some others) and after that the phone didin't crash for almost two days. Unfortunately, it did turned off a few minutes ago. I've installed only 8 Ball Pool and Smart Keyboard Pro recently, so I will try unninstalling them both and let's hope the phone won't crash again. Is there any ideas what else may I do in case it doesn't work?
Click to expand...
Click to collapse
Id recommend doing a factory reset on the phone and not installing any app for at least a week to confirm its not a hardware issue, but I strongly believe it is. If it fails youll have to take it to a sprint store and hope the clerk is in a good mood and give you a new phone the same day.
try a new battery
The battery is new, I had to buy it only a week ago, because the service stated that the old one was dead.
I am not sure if this is the right place to ask but I have some serious issues with the phone. I bought a Sprint LG G5 for about 290$, quite a bargain I would say. I got the phone, and it seemed to be in working order. Then when I updated the phone, the G5 started to bootloop. After a couple hours the phone seemed to sort itself out. It was okay for a while, so I put in my ATT sim card (so I can use it as my main phone) and the phone did not recognize the sim card, which i realize now because sprint uses CDMA and ATT uses GSM. But after I took out the Sim card the phone started to freak out. It went through a bootloop phase again until it just shut off for a long time. I put it on the charger thinking the battery must be dead and let it sit overnight. The next day it didn't seem to turn on. No response at all, until I took out the battery a couple times and then presto it started to work.
The next day, the phone started acting funny again. It was freezing now and then and restarting. I took out the battery and i put it back in. It seemed to do okay there so I put it back on the charger since it was a bit low and went to go eat. After I came back, I found the phone dead. The phone was quite warm, and was just dead. Nothing turned on, tried the power button for 30 seconds and nothing. I tried hard resetting and nothing worked. I thought it was the battery but there is a charge since I put my tongue on it and i felt it tickle quite a bit. The phone gets warm on its own, which is weird since nothing comes out of the display, not even the LED works.
Anyone know whats wrong?
Sorry for the long post.
send it to repair or refund it. there could be so many things wrong like faulty hardware or software
Hi! So yesterday, I was charging my phone at the office using an AUKEY fast charger. All of a sudden, the screen blacked out. It hasn't turned back on ever since and won't charge anymore. Tried the following troubleshooting steps to no avail:
1. Pressed the power button.
2. Did hard reset (power + volume up).
3. Tried a different charger (original Xperia 1 charger that came with the box and another USB type C charger from my XZ Premium)
4. Tried software repair through Xperia Companion.
At this point, am I SOL? I was hoping to avoid sending this to the Sony Repair Center as I know it would take a long time to get it back.
Any help would be much appreciated.
UPDATE: After more than a week, I tried charging it again using the original charger, and it magically began charging again. At which point I have decided that I can't afford to have this issue again so I returned it back to the seller. I have now moved on from the Xperia brand and have since switched to Oneplus 7 Pro.
Same here. No solution so far. I think I'll have to take it to the Sony Service Center. Fortunately I still have my Xz Premium so I don't have to live without Sony but of course, it's annoying me à bit that I paid xxx euros for a Premium phone and the screen suddenly goes black and goodbye.
Use the official charger it will fix the issue
tonev said:
Use the official charger it will fix the issue
Click to expand...
Click to collapse
What makes you think the original charger will fix the problem
Any solutions for this?
Out of nothing phone is just dead. It is charging etc.
Phone is booting after 1 second lockscreen screen turns black.
couple weeks ago i had a strange observation while the phone was charging.
i'm using a noname normla charger (no fast charge)...after couple minutes the phone just restarted...i don't no why but this never happened befor.
but i'm still on Android Pie
Mine just happened today. Not charging and turning on. Maybe it was the latest software update?
Efe64 said:
Any solutions for this?
Out of nothing phone is just dead. It is charging etc.
Phone is booting after 1 second lockscreen screen turns black.
Click to expand...
Click to collapse
I encountered similar problem today. I was using the phone and then all of a sudden screen turns off and doesn't turn back on.
Naturally I tried to restart the phone, but once the Sony and Android logos disappear and it reaches the pin code screen, the screen shuts off.
It seems the phone it self was working as it still showed up on my Xperia XZP wifi hotspot list prior the first reboot. Also what seemed really odd was that the phone made some really weird noises near the camera area, like a failing HDD would do.
For context I was using the phone in a heavy rain before but I charged it yet.
Update: Phone started up again after leaving it alone for few hours.
Lawliet918 said:
Hi! So yesterday, I was charging my phone at the office using an AUKEY fast charger. All of a sudden, the screen blacked out. It hasn't turned back on ever since and won't charge anymore. Tried the following troubleshooting steps to no avail:
1. Pressed the power button.
2. Did hard reset (power + volume up).
3. Tried a different charger (original Xperia 1 charger that came with the box and another USB type C charger from my XZ Premium)
4. Tried software repair through Xperia Companion.
At this point, am I SOL? I was hoping to avoid sending this to the Sony Repair Center as I know it would take a long time to get it back.
Any help would be much appreciated.
UPDATE: After more than a week, I tried charging it again using the original charger, and it magically began charging again. At which point I have decided that I can't afford to have this issue again so I returned it back to the seller. I have now moved on from the Xperia brand and have since switched to Oneplus 7 Pro.
Click to expand...
Click to collapse
So how's the OP 7 Pro compare to Xperia I? Other than this issue.
-Meddo- said:
Update: Phone started up again after leaving it alone for few hours.
Click to expand...
Click to collapse
Update 2: The phone still gives has the problem. It worked fine most of the day after turning it on, but today morning the screen blacked out again.
I was listening some music while it happened and the music kept playing, meaning the phone itself is totally awake, but the screen cant be turned on.
The phone can be woken up for short burst of time, lasting from 1-3 minutes, or it can also be fine until the problem arises again. I try to copy all my files to PC and remove all of my 2FA stuff from phone and try to repairing the software. If that doesn't help I return the phone to store, bought it last August.
sad to read....so far i did't run into that bug so far :fingers-crossed:
just updated from Pie to Android 10 two days ago (4 updates in a row 0_o)....phone works normal so far
-Meddo- said:
Update 2: The phone still gives has the problem. It worked fine most of the day after turning it on, but today morning the screen blacked out again.
I was listening some music while it happened and the music kept playing, meaning the phone itself is totally awake, but the screen cant be turned on.
The phone can be woken up for short burst of time, lasting from 1-3 minutes, or it can also be fine until the problem arises again. I try to copy all my files to PC and remove all of my 2FA stuff from phone and try to repairing the software. If that doesn't help I return the phone to store, bought it last August.
Click to expand...
Click to collapse
Update 3: So I avoided going through the software repair ritual myself, because even though I am a hard on Sony fan probably til day I die, the damn phone is a disappointment compared to my last XZ Premium. Except the screen and rumble engine, these are better.
But I digress. I just thought that this phone isn't worth my time and just took it straight to shop I bought it from next day. So after two weeks I got my Xperia 1 back, fully working again and with a replaced the motherboard. And all that free of charge. So I advice OP to take that Xperia 1 unit back to Sony if they haven't done it yet.
-Meddo- said:
I encountered similar problem today. I was using the phone and then all of a sudden screen turns off and doesn't turn back on.
Naturally I tried to restart the phone, but once the Sony and Android logos disappear and it reaches the pin code screen, the screen shuts off.
It seems the phone it self was working as it still showed up on my Xperia XZP wifi hotspot list prior the first reboot. Also what seemed really odd was that the phone made some really weird noises near the camera area, like a failing HDD would do.
For context I was using the phone in a heavy rain before but I charged it yet.
Update: Phone started up again after leaving it alone for few hours.
Click to expand...
Click to collapse
Day later it turned on. Maybe a small water damage?
Weird...
Efe64 said:
Day later it turned on. Maybe a small water damage?
Weird...
Click to expand...
Click to collapse
Well it turned on later on the same day I first encountered the issue. Next day I could not get further than pin screen and it shut screen off.
But I wouldn't cross out water damage, it rained hard on that day so I was soaking wet when I got home. But I doubt my phone provider would have handled it so seamlessly if it were a water damage case.
-Meddo- said:
Well it turned on later on the same day I first encountered the issue. Next day I could not get further than pin screen and it shut screen off.
But I wouldn't cross out water damage, it rained hard on that day so I was soaking wet when I got home. But I doubt my phone provider would have handled it so seamlessly if it were a water damage case.
Click to expand...
Click to collapse
It must be. I'm washing my phone sometimes. After the blackdead I checked the simcard holder for dirt and things.
And indeed it was little bit dirty(white things). Cleaned it up and it's ok now.
Another one here with a suddenly dead xperia 1.
Long Sony fan too, but im really disappointed. The only thing i could think is i used to wash my phone with a little soap, but when phone died was hours after i wash it, and i been doing the same for months.
Im starting to think is due to bad quality of the motherboard, and not water damage. I checked sim tray and no sign of water, water indicator sticker is intact (white).
Is suspicious, lately suddenly more people seem to report this sudden death, its a bad software update? Planned obsolescence? Don't know but it's weird.
Im so disappointed with the brand right now, that already ordered a Samsung phone. Maybe in some years, Xperia will be more reliable. Having such an expensive phone dying a couple of months after 1 year of use is unacceptable.