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Hello Experts,
here is my short and sad story:
brand new Atrix will not boot, can't reset, unresponsive. No I didn't brick it, didn't attempt rooting, unlocking, loading custom rom, etc. All I did after recieving the phone and being happy with it for about 36 hours, I plugged it into my laptop for the night for charging, and morning it was toasted.
What happens now is if I try to turn it on, the green status light comes up for about 1-2 seconds, then goes off, and the phone does not boot. If I plug the phone to a USB port of my notebook, the green status light will be on steadily. Any attemp to turn the phone on will result in the above sequence (green indicator for 1-2 seconds, then goes off, and the phone does not boot).
I tried the so-called hard reset, holding the volume-down button while booting, same results, no difference, no responsiveness. Definitely no boot menu where I could choose the recovery option.
Here comes the worst (for me): I bought the phone on ebay, was delivered to me in perfect condition, so I obviously can't blame the seller. I live in Hungary, Europe, where the official Motorola service hasn't even heard about the Atrix. My phone's warranty is limited to USA/Canada. To go with the required Motorola workflow, I'd need to send back the phone to US ($$$), have it delivered it to a US resident, who will send it to the service and send it back afterwards to me (again, $$$).
So here I'm with an unresponsive device, which already cost me around USD800 with all the shipping fees, EU VAT and whatnot.
I WANT MY ATRIX.
I'm offering a bounty of $50 to anyone who can help me to reset/reboot my phone. The bounty will be delivered either by paypal or by wire transfer to any account worldwide. The criterium for awarded bounty is me seing the main menu of my atrix again, and being the first advice that helped me to get there.
I'll watch this thread actively, however you can reach me on skype: szepeshazi or szepeshazi (at) gmail (dot) com, I'm more responsive on those channels.
Any help will be greatly, greatly appreciated.
Andras
Have you tried charging it off the wall yet?
Reason I ask is because you didn't say if you did or not and from my experience, trying to charge from any laptop or desktop, it simply wont charge. It will hold the charge but not charge the phone.
Other than that, maybe somebody else will be able to help you out. Good luck.
Have you tried pulling the battery and putting it back?
Sent from my MB860 using XDA Premium App
"Have you tried charging it off the wall yet? "
No I did not have an adaptor for the differing sockets (US/EU).
However I successfully charged the phone before via USB from 40% to 100%, without any issues (this happened one time).
Thanks for thaking a stab at my problem.
I would still suggest to buy a usb wall charger and see if that works.
Im no expert. Maybe you need this? http://www.amazon.com/Universal-Europe-Wall-Plug-Adapter/dp/B003LYHJ88
coldfusionb said:
Have you tried pulling the battery and putting it back?
Sent from my MB860 using XDA Premium App
Click to expand...
Click to collapse
Two times. Once I left it undisturbed with battery off for 8 hours, second time for about 22 hours. No change.
"I would still suggest to buy a usb wall charger and see if that works."
I'm doing that now. Grean indicator is steady. Will leave it like that for a couple of hours before attempting to turn the phone on.
Well if you have successful charged it via Computer and mow its not working my first guess is the battery. As we all know the phone should come on when plugged in even if the charge was low. Only other suggestion I would have is try a different Computer or charging source, your drivers my be corrupt.
Take it to your local store and plug it in see what happens.
Sent from my HERO200 using XDA App
szepeshazi said:
"I would still suggest to buy a usb wall charger and see if that works."
I'm doing that now. Grean indicator is steady. Will leave it like that for a couple of hours before attempting to turn the phone on.
Click to expand...
Click to collapse
Sounds promising. Not all USB ports on computers can deliver the juice to charge devices. You might have just drained the battery hopefully.
bleuiko said:
Sounds promising. Not all USB ports on computers can deliver the juice to charge devices. You might have just drained the battery hopefully.
Click to expand...
Click to collapse
I have an Alienware Mx17, WTF lol.. I would think this beast to have way more than enough..
To OP, let us know if the wall charger works for you.
Another thought while I'm at it check the condition of your mating surfaces of battery and phone because even if there were no battery installed you'd get the green light I'm sure misrepresenting a full charge
Sent from my HERO200 using XDA App
szepeshazi said:
Hello Experts,
here is my short and sad story:
brand new Atrix will not boot, can't reset, unresponsive. No I didn't brick it, didn't attempt rooting, unlocking, loading custom rom, etc. All I did after recieving the phone and being happy with it for about 36 hours, I plugged it into my laptop for the night for charging, and morning it was toasted.
What happens now is if I try to turn it on, the green status light comes up for about 1-2 seconds, then goes off, and the phone does not boot. If I plug the phone to a USB port of my notebook, the green status light will be on steadily. Any attemp to turn the phone on will result in the above sequence (green indicator for 1-2 seconds, then goes off, and the phone does not boot).
I tried the so-called hard reset, holding the volume-down button while booting, same results, no difference, no responsiveness. Definitely no boot menu where I could choose the recovery option.
Here comes the worst (for me): I bought the phone on ebay, was delivered to me in perfect condition, so I obviously can't blame the seller. I live in Hungary, Europe, where the official Motorola service hasn't even heard about the Atrix. My phone's warranty is limited to USA/Canada. To go with the required Motorola workflow, I'd need to send back the phone to US ($$$), have it delivered it to a US resident, who will send it to the service and send it back afterwards to me (again, $$$).
So here I'm with an unresponsive device, which already cost me around USD800 with all the shipping fees, EU VAT and whatnot.
I WANT MY ATRIX.
I'm offering a bounty of $50 to anyone who can help me to reset/reboot my phone. The bounty will be delivered either by paypal or by wire transfer to any account worldwide. The criterium for awarded bounty is me seing the main menu of my atrix again, and being the first advice that helped me to get there.
I'll watch this thread actively, however you can reach me on skype: szepeshazi or szepeshazi (at) gmail (dot) com, I'm more responsive on those channels.
Any help will be greatly, greatly appreciated.
Andras
Click to expand...
Click to collapse
There are so many szepeshazi in skype. Tried sending some IMs. Try it out, it will work. I've had the same issue in the past.
Phone still doesn't work
"I would still suggest to buy a usb wall charger and see if that works."
I've left the Atrix on the usb wall charger for the whole night. Unfortunately I got the same results when I tried to turn it on, it's still dead.
Additional info: when the phone got toasted, it was on the USB port of my notebook, charging. I set the "stay awake" option (or whatever it is called) to have the screen continuously on while on the USB. I woke up in the night and checked on the phone, it was alive and kickin' after about 6 hours of charging. 3 hours later when I woke up again in the morning, it was gone.
@ksekhar : "There are so many szepeshazi in skype. Tried sending some IMs. Try it out, it will work. I've had the same issue in the past."
Username is unique in skype and my username is "szepeshazi". So I'm easy to find. Also, szepeshazi _at_ gmail _dot_ com works. Anyway, why don't you post your sugesstion here?
Checked the mating surfaces, they seem ok to me. Also, I plugged the phone to the another noteebook, a macbook, this also did not change a thing. Thanks for your suggestions, though.
szepeshazi said:
"I would still suggest to buy a usb wall charger and see if that works."
I've left the Atrix on the usb wall charger for the whole night. Unfortunately I got the same results when I tried to turn it on, it's still dead.
Additional info: when the phone got toasted, it was on the USB port of my notebook, charging. I set the "stay awake" option (or whatever it is called) to have the screen continuously on while on the USB. I woke up in the night and checked on the phone, it was alive and kickin' after about 6 hours of charging. 3 hours later when I woke up again in the morning, it was gone.
@ksekhar : "There are so many szepeshazi in skype. Tried sending some IMs. Try it out, it will work. I've had the same issue in the past."
Username is unique in skype and my username is "szepeshazi". So I'm easy to find. Also, szepeshazi _at_ gmail _dot_ com works. Anyway, why don't you post your sugesstion here?
Click to expand...
Click to collapse
i've had the same problem and posted problem as well as solutino in the same sub-forum Atrix Q&A. Pls have a look. Good luck.
btw, if your skype name is unique you should have received my msgs and hope you manage to fix your phone.
@ksekhar Ok I found your thread, so basically you're suggesting to charge the phone for a couple of hours, then take the battery off for a minute, then reinsert it and the phone will boot?
I'm pretty sure I tried that already, but doing it again now. Will get back to ya all in a couple of hours.
Yeah, this didn't help either, problem is still the same. I guess there is nothing left to do but send it back to the US of A.
That really, really sucks.
Anyway, folks, thanks for your sincere effort trying to help me out.
szepeshazi said:
Hello Experts,
here is my short and sad story:
brand new Atrix will not boot, can't reset, unresponsive. No I didn't brick it, didn't attempt rooting, unlocking, loading custom rom, etc. All I did after recieving the phone and being happy with it for about 36 hours, I plugged it into my laptop for the night for charging, and morning it was toasted.
What happens now is if I try to turn it on, the green status light comes up for about 1-2 seconds, then goes off, and the phone does not boot. If I plug the phone to a USB port of my notebook, the green status light will be on steadily. Any attemp to turn the phone on will result in the above sequence (green indicator for 1-2 seconds, then goes off, and the phone does not boot).
I tried the so-called hard reset, holding the volume-down button while booting, same results, no difference, no responsiveness. Definitely no boot menu where I could choose the recovery option.
Here comes the worst (for me): I bought the phone on ebay, was delivered to me in perfect condition, so I obviously can't blame the seller. I live in Hungary, Europe, where the official Motorola service hasn't even heard about the Atrix. My phone's warranty is limited to USA/Canada. To go with the required Motorola workflow, I'd need to send back the phone to US ($$$), have it delivered it to a US resident, who will send it to the service and send it back afterwards to me (again, $$$).
So here I'm with an unresponsive device, which already cost me around USD800 with all the shipping fees, EU VAT and whatnot.
I WANT MY ATRIX.
I'm offering a bounty of $50 to anyone who can help me to reset/reboot my phone. The bounty will be delivered either by paypal or by wire transfer to any account worldwide. The criterium for awarded bounty is me seing the main menu of my atrix again, and being the first advice that helped me to get there.
I'll watch this thread actively, however you can reach me on skype: szepeshazi or szepeshazi (at) gmail (dot) com, I'm more responsive on those channels.
Any help will be greatly, greatly appreciated.
Andras
Click to expand...
Click to collapse
if it doesnt hold a charge .. try replacing the battery with a brand new one cause you probly OVERLOAD the battery
Going with the last one.
I had this same exact problem. I thought my Atrix had died or been bricked somehow. I called support, stupidly before googling it, they were closed and I was going to have to wait and send it in to have it replaced since I'm still in the thirty day window. I then searched online and it turns out you need to charge the phone with the wall charger, because most computers USB ports don't send enough power to it, similar to what the iPad had issues with. As soon as I borrowed my cousin's iPhone wall charger and plugged it in, it turned on immediately and was up to 15% in like ten minutes...Good luck!
Hi,
I hope I am on the right thread.
This issue started one week ago. I have a 4.1.83 (no root, no G-blur or any specific customization beside the ) just the stock Atrix phone.
When my phone is turned off, if I try to plug it into the wall with the moto charger the red Motorola logo came on, then disappear then came back on and keep doing that (on and off) - infinite rebooting loop. Before, the battery charge status would come on and the phone would charge fine.
Now it just does this unlimited reboot on the red M logo.
If i turn on the phone without the cable, the phone turns on fine and i can charge it with the wall charger after the phone is booted. But not when the phone is turned off.
Do you have any ideas on what is going on and how to fix it?
Thanks for your help.
Hmm... Is the charger the one specifically designed for your Atrix and you're sure you haven't done any tweaking to the phone?
Absolutely certain. Am using the original Charger and did not try to do anything special with the phone...I did not touch any system file nor tried to tweak anything.
Phone is 'stock' beside few apps I installed several weeks before the problem starts to occur.
darrycowl said:
Absolutely certain. Am using the original Charger and did not try to do anything special with the phone...I did not touch any system file nor tried to tweak anything.
Phone is 'stock' beside few apps I installed several weeks before the problem starts to occur.
Click to expand...
Click to collapse
If you had rooted, etc. I would say flash sbf and start over, but since you are stock, I would return it for a warranty replacement.
Can I do that even if I have owned it for 3 months?
Thanks!
I have the same exact problem but I have my mobile flashed, plus bought mine from eBay. Should it be a software issue?
darrycowl said:
Can I do that even if I have owned it for 3 months?
Thanks!
Click to expand...
Click to collapse
You have one year warranty through Motorola. See warranty section in the following:
http://www.motorola.com/staticfiles/Support/US-EN/Mobile%20Phones/ATRIX_4G/US-EN/Documents/StaticFiles/ATRIX_LG_68014203002A.pdf
If the phone is defective, you are covered. If it's accidental damage, you would have to use your phone insurance through your carrier.
Can't be accidental...Phone is working perfectly beside the charging issue and so far.
Only issue is it takes 1 full day to charge it from 10% to 100%
Last night I plugged my phone at 9pm (60%). It took 8 hours to have it fully charged...
Thanks for your reply, I guess I 'll check with ATT first :'( and Motorola then....
Did you already try charging with the phone off through USB on your desktop or laptop? Maybe the wall charger is defective.
Do a backup and perform a factory restore to see if it fixes it before shipping it out for warranty.
Goodluck!
darrycowl said:
Can't be accidental...Phone is working perfectly beside the charging issue and so far.
Only issue is it takes 1 full day to charge it from 10% to 100%
Last night I plugged my phone at 9pm (60%). It took 8 hours to have it fully charged...
Thanks for your reply, I guess I 'll check with ATT first :'( and Motorola then....
Click to expand...
Click to collapse
your battery and or phone is straight up defective, or something is wrong, needs to be replaced. no way should it take that long to charge. something go out of wack, and it sounds like faulty battery is failing, hence why it wont charge turned off AND takes forever to charge up when turned on.
So I had bought this phone off ebay and when I got it today I tried to turn it on, but nothing happened.
I then plugged the phone in and tried powering it on and still nothing. I tried charging the battery and left it alone for an hour and afterwards the result is the same. Basically when I plug in the phone to the charger, the phone's screen will flash a battery icon as if its going to charge for a split second and then go blank. And then it will flash the battery icon again and then go blank again and it will go on like this for a couple of minutes until the screen finally stays blank.
So as I said even though I leave the phone to charge for a while, it still won't turn on and the only result seems to be that the phone gets warm near the camera. Also I tried to see if download mode works and pressed both volume buttons and I get a brief flash of some words. After doing it for several times I saw it said 'Low battery, cannot download' all in red.
I searched the forum and tried leaving the battery out for a while and also putting it in the fridge to see if anything would happen but nothing. So can anyone help? Is it just the battery?
Could be the battery - if you are on good terms with a local ATT store, try going there and asking if you can borrow a battery from their demo device to see if yours will power up. That's the best cheap way I can think of to rule that out.
Other possibility is a bad USB port. My first device developed a failure at about 2 months - I'm actually on day 5 with my warranty replacement. There is another member here, Moustro I think, who also may have a bad USB port. He and I were wondering if perhaps there was a bad batch out there. I'm not sure what ATT's warranty policy is for items re-sold on eBay, but might be worth checking out...
yeah that does sound like it could be the battery boot loop, take some photos of the battery to see if it is the oem... if it is the oem try a stand alone chager
dandrumheller said:
Could be the battery - if you are on good terms with a local ATT store, try going there and asking if you can borrow a battery from their demo device to see if yours will power up. That's the best cheap way I can think of to rule that out.
Other possibility is a bad USB port. My first device developed a failure at about 2 months - I'm actually on day 5 with my warranty replacement. There is another member here, Moustro I think, who also may have a bad USB port. He and I were wondering if perhaps there was a bad batch out there. I'm not sure what ATT's warranty policy is for items re-sold on eBay, but might be worth checking out...
Click to expand...
Click to collapse
I live in Canada don't think I'd get much help from AT&T probably.
Also the battery is the original one and not a replacement. I left it unplugged for a few hours and just now plugged it back in and its the same battery icon flashing for a couple of minutes and then blank screen. No charging whatsoever. I tried different outlets and different USB ports on my notebook and its all the same.
I also have an Infuse and charging for that every by every method is just fine so its my SII that's messed up.
If it's any condolence to you, I just bought a brand new GS2 from the ATT store today. The battery was semi-charged when I got it, and when it ran out, I plugged it in and got the same thing you did. Battery is flashing, cannot power it on, even plugged in. I also got the red "Low battery, cannot download".
I spent the better part of 4 hours reloading my apps and email addys, and everything else to get my phone up and running, and now this.
I am going back to the ATT store tomorrow and requesting a different brand new one.
This is my 2nd GS2, because I destroyed my first one in an accident.
Just as dandrumheller was saying. I had simimiar issues where the phone battery would blink on and off even if the charger was plugged in or not while the phone was powered off. The only way I could get my phone to boot to prepare it for warranty exchange was to flash a rom through Odin. But if you can't get it into download mode this wouldn't work.
My suggestion would be to use a different battery. That would let you know if its a hardware issue or bad battery.
hmm...
I was able to to get it to power on last night with what little battery was left. I then plugged it into the USB of my Mac, rather than the charging wart. When I awoke this AM, I have a fully charged battery, and a working phone. I will let the battery run out again completely today and see what happens.
That's great news! I hope it continues to work for you
I would not let it completely run out. Our batteries don't like that. Don't go below 25 percent. I'm glad you got it working. I know you're relieved.
Sent from my SAMSUNG-SGH-I777 using XDA App
I'm not sure relieved is the right word.
Apprehensive might be better.
We all know AT&T isn't in the best graces with most.
They must be the ***** of Comcast.
Anybody got anymore suggestions?? Can't get it to work no matter what I try.
Call samsung and see if they will honor the warranty? Don't know their rules, but in another thread someone suggested that sale of the phone does not void the warranty.
Max Sterling said:
Anybody got anymore suggestions?? Can't get it to work no matter what I try.
Click to expand...
Click to collapse
Max,
Were you able to find a fix for your problem? i bought a SGII from ebay and is presenting the same issue
For what its worth I am able to enter download with NO battery. In fact I ONLY do it without a battery. I just hold both volume buttons and plug in the USB to my computer while not pressing anything else. Without battery.
Thought the OP said he couldn't enter download.... so if that doesn't throw it in download it's more than just battery.
Sent from my SGH-I777 running MIUI with Siyah
33t said:
For what its worth I am able to enter download with NO battery. In fact I ONLY do it without a battery. I just hold both volume buttons and plug in the USB to my computer while not pressing anything else. Without battery.
Thought the OP said he couldn't enter download.... so if that doesn't throw it in download it's more than just battery.
Sent from my SGH-I777 running MIUI with Siyah
Click to expand...
Click to collapse
Guys,
I tried this and it worked...
At a last resort, i put the battery on nexus to see if it will charge and DAMN !! it did,, so the battery was not the issue...so i grab a swab with little alcohol then clean the terminals on the battery and the spring connectors on the phone... and voila !!! started charging and keeps working perfectly.
It worked for me, hopefully it will work for you guys.
Glad you were able to isolate the problem.
Sent from my SGH-I777 running MIUI with Siyah
Same problem
Flashing on for a sec then flashing off, buttons flashed too. Phone got hot around the battery. Couldn't have described the problem better
Took some alcohol, cleaned the contacts for the USB connector, cleaned the battery contacts, and booyah, got the charging symbol again! Problem was, I didn't use the phone for a month, it rode around in the front pocket of my laptop bag, and apparently got the contacts dirty. A little toothpick and q-tip fun later, and my phone started charging again. Thanks -
TOA Duck said:
I would not let it completely run out. Our batteries don't like that. Don't go below 25 percent. I'm glad you got it working. I know you're relieved.
Sent from my SAMSUNG-SGH-I777 using XDA App
Click to expand...
Click to collapse
Really? I've had mostly HTC phones and we could run them down pretty low.. I've been running mine down past 10 and it's been fine.. stock battery.
I had the same problem as op. My last resort was to cut the micro usb end of a spare cable and connected it to the (+) and (-) on the phone itself. since the phone booted up, i knew it was the battery. Next, i did the same thing but (+) and (-) on the battery itself while connected to a computer. i held it in place for about 10 seconds. put the battery back in the phone and it started charging again. im sure it wasnt the safeat thing to do, but it worked. Maybe the dead battery needed some kind of jump.
btw. The wires you would be using are the the black and red. and i got this idea from
modmy mobile.com/forums/8-guides-downloads-forum-suggestions/64614-how-flash-phone-battery-low-cannot-program.html
(remove spaces between modmy and mobile)
xamadeix said:
Really? I've had mostly HTC phones and we could run them down pretty low.. I've been running mine down past 10 and it's been fine.. stock battery.
Click to expand...
Click to collapse
I believe these are different types of batteries. Not Lithium, but something else. I bought some spare batteries from eBay and the batteries had the same instructions... That it is not good to let them die completely, and charge then preferably when they still have 1/3 charge left.
Sent from my SGH-I777 using xda premium
I've never had any problems charging my Razr. Last night I plugged it in my charger and nothing happened. I turned the phone off, turned it back on, plugged in charger and still nothing. I then turned off the phone and plugged in the charger. The phone turned on but didn't charge. It seems the phone recognizes the charger, but won't charge. Maybe defective phone or battery? I would assume Verizon would replace the phone. Don't ya think?
JDunc said:
I've never had any problems charging my Razr. Last night I plugged it in my charger and nothing happened. I turned the phone off, turned it back on, plugged in charger and still nothing. I then turned off the phone and plugged in the charger. The phone turned on but didn't charge. It seems the phone recognizes the charger, but won't charge. Maybe defective phone or battery? I would assume Verizon would replace the phone. Don't ya think?
Click to expand...
Click to collapse
Had u tried car charger? (lighter charger? How do u call it?)
Sent from my XT910 using Tapatalk 2
I've tried 2 motorola chargers, so two different USB cables. Another off brand chargers, and a car charger. All to no avail. Very confusing to me.
JDunc said:
I've tried 2 motorola chargers, so two different USB cables. Another off brand chargers, and a car charger. All to no avail. Very confusing to me.
Click to expand...
Click to collapse
Okay
1. Power off ur phone
2. Power and vol +/- (~10 secs)
3. Navigate to BP Tools (vol down), enter on it (vol up)
This will enable charge module (battery icon with an ?)
4. Plug wall charger and tell me what happens.
Cheers
Sent from my XT910 using Tapatalk 2
By hitting vol up will select BP Tools? If so when I do that the phone starts up and I plugged in wall charger. Still nothing. Thanks for the suggestion though. Hope Verizon will do something to fix it.
JDunc said:
By hitting vol up will select BP Tools? If so when I do that the phone starts up and I plugged in wall charger. Still nothing. Thanks for the suggestion though. Hope Verizon will do something to fix it.
Click to expand...
Click to collapse
You're wellcome
For sure. If defective you'll get a replacement.
Thanks
Sent from my XT910 using Tapatalk 2
Battery is at 30% and I'm getting a replacement overnighted. Would they check to see if I'm rooted and make me pay for the replacement? The phone is in great shape. Anyway I can unroot with battery at 30%?
JDunc said:
Battery is at 30% and I'm getting a replacement overnighted. Would they check to see if I'm rooted and make me pay for the replacement? The phone is in great shape. Anyway I can unroot with battery at 30%?
Click to expand...
Click to collapse
Could be a problem with the USB connection, obviously, but try putting a kettle pressure on the connection, i used to have issues like that with my blackberry back in the day. Maybe you could get it charged enough to Dartmoor back to stock.
Sent from my DROID RAZR using xda premium
Kettle pressure and Dartmoor back to stock sound foreign to me haha
JDunc said:
Kettle pressure and Dartmoor back to stock sound foreign to me haha
Click to expand...
Click to collapse
Yep, you're safe to unroot
Sent from my XT910 using Tapatalk 2
So I received my first warranty phone Friday. It worked for two hours then wouldn't send/receive text or calls. I guess the radio in it wasn't any good. I went into the store again and they waived the overnight fee and I got other warranty phone yesterday. It worked fine and I was glad. I went to charge it last night and it wouldn't charge. My car charger worked fine. It seems to be a USB issue since no USB chargers will make the phone charge. How many times do they have to send me a phone before I can complain that I want a brand new phone?
JDunc said:
So I received my first warranty phone Friday. It worked for two hours then wouldn't send/receive text or calls. I guess the radio in it wasn't any good. I went into the store again and they waived the overnight fee and I got other warranty phone yesterday. It worked fine and I was glad. I went to charge it last night and it wouldn't charge. My car charger worked fine. It seems to be a USB issue since no USB chargers will make the phone charge. How many times do they have to send me a phone before I can complain that I want a brand new phone?
Click to expand...
Click to collapse
are you chewing on the end of your charger or using it as a sexual device?
iolinux333 said:
are you chewing on the end of your charger or using it as a sexual device?
Click to expand...
Click to collapse
What kind of answer is that...?
cedrikfd said:
What kind of answer is that...?
Click to expand...
Click to collapse
I think I'm losing my mind waiting for official ICS
JDunc said:
So I received my first warranty phone Friday. It worked for two hours then wouldn't send/receive text or calls. I guess the radio in it wasn't any good. I went into the store again and they waived the overnight fee and I got other warranty phone yesterday. It worked fine and I was glad. I went to charge it last night and it wouldn't charge. My car charger worked fine. It seems to be a USB issue since no USB chargers will make the phone charge. How many times do they have to send me a phone before I can complain that I want a brand new phone?
Click to expand...
Click to collapse
Typically, Verizon has had a 3 strike rule. You'll have to go through phone support, since this almost never occurs at the store level. When there's been 3 complaints over the same problem, and you're vocal...insistent but not rude... you can get a new phone. If you're not getting results, ask to speak to the customer retention department.
My wife razr maxx wwont charge or turn on,there sending her a replacement phone over night,is it going to be a refurbished phone?
Sent from my DROID RAZR using xda premium
Yes. I asked the guy if these a refurbished phones and he said, "They are certified like new phones." So essentially refurb. This is my 4th Razr, 3rd refurb, and it seems to be in working order. Maybe I won't have to ask for a new phone after all.
My wife razr maxx crap out two days ago and now my razr maxx completely died today and won't charge or turn on,now there's a white led light on right side of phone,does anybody have a fix?I don't want to send it in and get a refurbish phone,please help.
Sent from my Galaxy Nexus using xda premium
I have the exact same problem !! Any ideas how to fix this problem that the phone is not charging only White LED lights? Doesnt recognises any USB connection
Hey all I was wondering if anyone could help me with my HTC Amaze. It stopped turning on maybe a month ago. I was sleeping and forgot to charge the phone so I woke up in the morning and put it on the charger and went back to sleep. When I woke up again there wasn't an LED light or anything. Eventually after messing around with it for a while the orange light would turn on for maybe 10 seconds then it would turn off and the phone would vibrate for a while and turn off too. I went on eBay and bought a new battery that came with an outlet charger. Waited a while then it finally came I charged the original battery as well as the new one. The phone still won't turn on, but now the orange LED light will stay on and after a while the green light will come on. I'm not tech savvy so I never rooted or unlocked my phone or whatnot I've just been using it normally since I've gotten it. I tried to make a claim from Asurion but they won't cover it without the deductible so I thought I'd try here before I just gave up and got a new one. If anyone can help please me please help. =)
There have been some posts of battery issues. Have you tried a different battery?
yep . i tried to charge the battery on the adapter and use the origional/new battery with no luck. :crying:
If it goes green, the battery says full charged, you're not telling us something.
Dark Nightmare said:
If it goes green, the battery says full charged, you're not telling us something.
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Before when it first wouldn't turn on, when i tried to charge it, the orange light would come on for 10 seconds before turning off and vibrating periodically. Now the phone will act like it's charging (staying orange for a long time then turning green). But when I wait until it's green and try and turn it on no avail.
gooseprince7 said:
Before when it first wouldn't turn on, when i tried to charge it, the orange light would come on for 10 seconds before turning off and vibrating periodically. Now the phone will act like it's charging (staying orange for a long time then turning green). But when I wait until it's green and try and turn it on no avail.
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Did it fall down by chance?
Dark Nightmare said:
Did it fall down by chance?
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yea once but that was like 2 weeks ago before this started to happen. do u think it would be the digitizer or a part inside the phone ?
gooseprince7 said:
yea once but that was like 2 weeks ago before this started to happen. do u think it would be the digitizer or a part inside the phone ?
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Something could've gotten loose and normal shaking in the weeks to follow probably finished the job getting it undone. Did you call your carrier or HTC about it?
Just tell them it randomly shut down after the ICS update and then eventually it stopped coming on or something, yes I know that's lying, but I don't think hardware is usually covered under warranty, unless it was faulty from the get go.
try removing the back cover and pressing the power button. the button on my back cover doesn't work as well as it used to, it'll power the screen on when it feels like it....must've come loose.
Check out this thread: http://forum.xda-developers.com/showthread.php?t=1759925
-Also, did you buy the phone new? And you said you didn't root/unlock? If you bought it used the person before you may have installed a custom recovery.
very weird i agree just call htc and say you phone got messed up doe to the ics ota update im sure they will replace it :laugh: