[Q] Warranty replacement - Verizon Samsung Galaxy S 4

My screen on my s4 busted. I used my dad's update to get a note 3 cause he wouldn't use his update (likes his flip dumb phone). My question is even though my s4 is not hooked up can I still use my warranty to get it fixed?
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Yeah
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joeyx2 said:
My screen on my s4 busted. I used my dad's update to get a note 3 cause he wouldn't use his update (likes his flip dumb phone). My question is even though my s4 is not hooked up can I still use my warranty to get it fixed?
Sent from my SM-N900V using xda app-developers app
Click to expand...
Click to collapse
Submit either the Asurion Claim or Warranty now.
If you wait too long they will assume that the phone is no longer an active part of the account.
Right now you can claim you are using a loaner until the other is fixed.

Thanks, if I knew someone in my area that likes to root and rom there phone I would get it fixed locally and sell it to them cause is still on mdk but since I don't and don't want to sell it online I'll just warranty it and sell it brand new and get more money for it.
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Also would like to know how to check if I tripped knox or anything like that but when I go into download mode there is nothing there about knox. Is it cause I'm on mdk with everything still unlocked and will show when i odin back to mdk or did knox come after mdk? I guess the worst that could happen is they send my phone back to me but just wanted some more insight on it.
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joeyx2 said:
Also would like to know how to check if I tripped knox or anything like that but when I go into download mode there is nothing there about knox. Is it cause I'm on mdk with everything still unlocked and will show when i odin back to mdk or did knox come after mdk? I guess the worst that could happen is they send my phone back to me but just wanted some more insight on it.
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Click to expand...
Click to collapse
MDK doesn't have the Knox Warranty Void flag.

Wow! You responded quick! Thanks! That's what I figured. I may try to send it back with mdk still on it so maybe a fellow rooter will stumble upon it as a refurbish. LOL!
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Related

What is the deal with the flash counter?

What is the deal with the flash counter? Why would I not want to increase it? Are there any negative effects?
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It shows you have voided your warranty through root or custom software.
Sent from my DROID3 using xda premium
I do not worry about flash counter, i have 2 Samsung phones replaced with 20 or more on each phone. Cell provider did not look at them at all
Sent from my SGH-I717R using xda premium
I have had rooted with custom ROM phones replaced when I bricked them. Do these counters change the game? Has anyone with a note with a non zero counter had theirs replaced via warranty?
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I'm sorry to bump but has anyone else had any experience with this?
I just sent my phone back to have a stuck pixel repaired and I forgot to reset the flash counter. I only flashed it once.
I'm hella-nervous.
You guys need to search more.
[Reset Flash Counter Thread]
I'm not sure who deal with the returns, whether its Samsung directly or just ATT. I would presume its ATT since you can go to once of their warehouses directly to do any warranty exchanges. Prevents you from waiting upwards of a week for an exchange thru mail.
I've swapped out my Atrix 4G twice, both times with root AND bootloader unlocked. Both phones actually displayed the word "unlocked" on the main boot screen and there was no way to rid the text off the screen. Obviously...that voids your warranty. However it never affected any of my swaps.
So in short, I'm not sure if anyone has had their exchanges denied, but I'd like to know. This is my first Samsung device.
Sent from my SAMSUNG-SGH-I717 using XDA
I just sent my phone to Samsung with an upped flash counter. They got it today. I will know by the end of the week if they will repair it.
Fingers crossed.

Hard Brick (I Think)

Ok,
I took my phone back to complete stock last night using odin, this morning I wanted to update the phone so my kiddo could get the new market, after downloading kies and running the update the phone will not turn on at all. it does not show when I connect a charger and I cant get it to go into download mode. Any suggestions or is this phone now done?
http://forum.xda-developers.com/showthread.php?t=848737
I Tried this and it didn't work. I really believe my phone is completely dead!
So there is no sign of life at all? No leds or any backlight behind the screen? If not, then you are hardbricked. Kies is notorious for hardbricking phones.
You can call your carrier or Samsung and tell them your phone was bricked using THEIR software and see where that goes.
Sorry for your loss.
Nothing at all idk what they will say since I've had the phone since brand new
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I'm on the phone with Samsung now let's see what they say
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They are going to fix it for free!
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TJEclipse said:
They are going to fix it for free!
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Click to expand...
Click to collapse
I had the exact problem you did. Tmobile sent me a replacement, and now I have a phone with no scratches or dings! :victory:
Well I've had mine since the day it came out, it it's out of warranty so t-mobile won't cover it, Samsung was not going to cover it at first but after it was said and done they decided to cover it since it was there software that bricked my phone
Sent from my SGH-T999 using xda premium
This happened to me awhile back! I called T-Mobile, but as I was out of warranty, no phone could be sent! Wish I would've seen this thread before I tossed it...

Help

Well I have heard two different stories and its time I had the answer to which is real. The main thing I hear is that rooting automatically voids your warranty. The other thing I found out late last night in a chat with a Samsung support rep in the live chat and found out that they will repair the phone if the cause of the problem is not the root. If it is the cause , money will be charged. I really want to root and keep warranty so which one is real?
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bamige1 said:
Well I have heard two different stories and its time I had the answer to which is real. The main thing I hear is that rooting automatically voids your warranty. The other thing I found out late last night in a chat with a Samsung support rep in the live chat and found out that they will repair the phone if the cause of the problem is not the root. If it is the cause , money will be charged. I really want to root and keep warranty so which one is real?
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Click to expand...
Click to collapse
root voids warranty.
Ok. This sucks
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why? just flash back to stock, triangle away, and no one will be the wiser.
a.demarco said:
why? just flash back to stock, triangle away, and no one will be the wiser.
Click to expand...
Click to collapse
This :good:

[Poll] Survey for those who tripped KNOX!

Let's see a poll of people who actually tripped knox and don't give a "insert your favorite word here" about it. :good:
If you been rejected service at Sprint because of knox, please also share your experience here! Will like to consolidate what people thing and the problems they faced.
I tripped Knox and don't give a flying fudge about it.
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swizz-knife77 said:
I tripped Knox and don't give a flying fudge about it.
Sent from my SM-N900P using XDA Premium 4 mobile app
Click to expand...
Click to collapse
Haha, you posted before my poll went up.
Which rom you running?
twe90kid said:
Haha, you posted before my poll went up.
Which rom you running?
Click to expand...
Click to collapse
Right now I'm running jellybomb test ver. 3. Flipping back and forth between that and stock. Patiently waiting for cm or aosp.
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I tripped knox and dont give a flying fart about it.
I tripped it and don't care that I did, but if a way came out to reset it I'd use it just because... If it never does oh well. I'm not going to own a phone I can't use.
I did, don't really care about it, i wish CM11 would hurry and come out. It looks so gorgeous on other phones.
I know it takes time though
Rooted but not tripped. I'm so happy with this phone stock rooted, I don't feel any need to trip it - not that I'm anal about tripping Knox, I just don't feel the need.
swizz-knife77 said:
I tripped Knox and don't give a flying fudge about it.
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Click to expand...
Click to collapse
Word.
MiniN3 is where it's at.
Sent from above.
Tripped, don't care.
Tripped knox went to sprint because my phone is having some button issues the guy asked me if I was rooted I said yes he said okay and said he was also rooted I am now waiting for my replacement phone in the mail
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I just tripped mine yesterday. What ROMs is everyone on? I'm looking for one that can change the battery icon to a percentage and change some other notification icons.
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I'm just rooted stock I honestly am so use to rooting I just did it without a second thought but I do love the free wireless tethering
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xbmoyx said:
I just tripped mine yesterday. What ROMs is everyone on? I'm looking for one that can change the battery icon to a percentage and change some other notification icons.
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Click to expand...
Click to collapse
You can do the battery percentage in the stock TW launcher. It's buried int he settings...
You can also do some neat stuff like that using wanam in the stock rom too. I haven't seen anything worth flashing yet.
ovrrdrive said:
You can do the battery percentage in the stock TW launcher. It's buried int he settings...
You can also do some neat stuff like that using wanam in the stock rom too. I haven't seen anything worth flashing yet.
Click to expand...
Click to collapse
Yeah I've had that since I got the phone I'm looking for a battery icon with the Percentage inside it to cut back on some of the notification bar clutter.
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I tripped Knox on accident and I don't give a farfigneugon about it. I'm running a stock rom and kernel with modified framework to add toggles and free hotspot. .. that's all i need.
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bignibb said:
I tripped Knox on accident and I don't give a farfigneugon about it. I'm running a stock rom and kernel with modified framework to add toggles and free hotspot. .. that's all i need.
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Click to expand...
Click to collapse
It's great to see more and more people chime in to this thread to vote.
mine is tripped
Yeah mine is tripped and don't care. Who uses the manufacture warranty for anything anyways.
I couldn't tell you how many phones I have owned this year. I almost never make it a whole year with a phone. I'm constantly changing.
And 95% of my problems when I have had problems weren't software related they were accidental DROP Problems lol so manafacture warranty wouldn't help me anyways.
I guess some people try and beat the system which i deem pointless. But then every now and again there are legit reasons you may need to use the warranty. I waited exactly 30 days so i was out of store return policy then I rooted it. I buy my phones off contract so I dont have to worry about contractual problems.
---------- Post added at 05:01 PM ---------- Previous post was at 04:55 PM ----------
Yeah mine is tripped and don't care. Who uses the manufacture warranty for anything anyways.
I couldn't tell you how many phones I have owned this year. I almost never make it a whole year with a phone. I'm constantly changing.
And 95% of my problems when I have had problems weren't software related they were accidental DROP Problems lol so manafacture warranty wouldn't help me anyways.
I guess some people try and beat the system which i deem pointless. But then every now and again there are legit reasons you may need to use the warranty. I waited exactly 30 days so i was out of store return policy then I rooted it. I buy my phones off contract so I dont have to worry about contractual problems.
Here's a little something from another thread. Official statement from Samsung regarding KNOX
Ather said:
Bruno asked for the dump, i just found thr lines stating knox and fuse bit
Here are some more links confirming the fuse bit:
https://www.samsungknox.com/en/blog/about-cf-auto-root
https://www.samsungknox.com/en/blog...ox-enabled-devices-and-knox-warranty-void-bit
https://www.samsungknox.com/en/blog/about-root-de-la-vega
Click to expand...
Click to collapse
Tripped the day I bought and dont give a flip flop!
http://i.imgur.com/qrByUGN.jpg

Company that will take your note 2 back to stock.

I was reading in the forum about a company out of Texas that can take your phone back to stock with unlocked bootloader. I even emailed them for answers to a couple of questions that I had and they answered me back with what I needed. I am now ready to send my phone out to be fixed. Now I lost the email and for the life of me can not find that post again. If anybody knows where this imformation is, please post it here for me or give me the link.
Thank you.
Sent from my GT-N5110 using XDA Premium HD app
http://mobiletechvideos.mybigcommerce.com/samsung-galaxy-note-2-bootloader-sboot-downgrade-service/
Thank you very much. I'm going to send it out on Monday. I Can't wait to get my old phone back.
Sent from my GT-N5110 using XDA Premium HD app
I sent my phone in today for the downgrade service. I will either post here or start a new thread when I get my phone back and let you all know how it turned out.
Sent from my GT-I9300 using XDA Premium HD app
Been wanting to do this, but might just wait till its time to upgrade and move away from Samsung... Looking forward to seeing how it turns out for you.
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Any results yet?
Why would you pay to go back to stock if you rooted it, why not just reload the stock ROM?
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morbeious said:
Why would you pay to go back to stock if you rooted it, why not just reload the stock ROM?
Sent from my Nexus 5 using XDA Premium HD app
Click to expand...
Click to collapse
Because they will go back to 4.1.1 which is an unlocked bootloader...THEN you can install ANY compatible rom without using safestrap
Seems kinda lazy to me.. Why even been in this type of forum if you aren't up to doing it yourself. Might as well get that other phone which we won't utter its name lol
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morbeious said:
Seems kinda lazy to me.. Why even been in this type of forum if you aren't up to doing it yourself. Might as well get that other phone which we won't utter its name lol
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Click to expand...
Click to collapse
Because if you took the 4.3 or higher Ota or have a phone pre-installed with it, then you can't revert back to an older version of Android where the bootloader can be unlocked. This service is supposed to be able to do that with the hardware they have.
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morbeious said:
Seems kinda lazy to me.. Why even been in this type of forum if you aren't up to doing it yourself. Might as well get that other phone which we won't utter its name lol
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Click to expand...
Click to collapse
Seems kind of crazy that if you ARE on a forum like this AND own this phone you don't know this...it is ALL over the forum about Knox & 4.3. I heard the "other" phone is on sale if you decide to get one!
Well I have my phone back and as advertised, they took my phone back to 4.1.2 with the VRAMC3 bootloader which is as we all know, unlocked. I'll tell you that it was worth every penny. And it wasn't the "lazy way out". It was the only way out. There is no way to unlock the updated bootloader, which you would know by reading the threads for this phone. And by the way, here, or XDA forums, is where I found the information to even do this. I have my unlocked phone back and am happily flashing again.
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glockman4519 said:
Well I have my phone back and as advertised, they took my phone back to 4.1.2 with the VRAMC3 bootloader which is as we all know, unlocked. I'll tell you that it was worth every penny. And it wasn't the "lazy way out". It was the only way out. There is no way to unlock the updated bootloader, which you would know by reading the threads for this phone. And by the way, here, or XDA forums, is where I found the information to even do this. I have my unlocked phone back and am happily flashing again.
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Click to expand...
Click to collapse
Senate Committee Approves Bill To Make Cellphone Unlocking Legal Again
http://consumerist.com/2014/07/10/s...bill-to-make-cellphone-unlocking-legal-again/
glockman4519 said:
Well I have my phone back and as advertised, they took my phone back to 4.1.2 with the VRAMC3 bootloader which is as we all know, unlocked. I'll tell you that it was worth every penny. And it wasn't the "lazy way out". It was the only way out. There is no way to unlock the updated bootloader, which you would know by reading the threads for this phone. And by the way, here, or XDA forums, is where I found the information to even do this. I have my unlocked phone back and am happily flashing again.
Sent from my SCH-I605 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
NICE!
Might have to send mine off...I might be getting the Verizon LG G3 soon though...
I am very pleased with the way my phone turned out. I am now running Alliance build 26 for the first time without safestrap. Hell, I even had Carbon room on it for a bit the first day I got it back. It is awesome to have my unlocked bootloader back again. I highly recommend their services.
Sent from my GT-N5110 using XDA Premium HD app
Pleased that YOU had a good experience!
I'm surprised to see that someone else had a good experience with this company. So far dealing with this company has been a huge disappointment; not the impression I was under, considering all of the good reviews. I guess "service" just like products are like everything else...sometimes you get a lemon. I'm about to dispute the charge based on suspected fraud.
xFLiP227x said:
I'm surprised to see that someone else had a good experience with this company. So far dealing with this company has been a huge disappointment; not the impression I was under, considering all of the good reviews. I guess "service" just like products are like everything else...sometimes you get a lemon. I'm about to dispute the charge based on suspected fraud.
Click to expand...
Click to collapse
What happened?
WhiteEVO said:
What happened?
Click to expand...
Click to collapse
Ditto.
How long did it take and do you have a contact # sent a note 2 out a few weeks back still no update.
xFLiP227x said:
I'm surprised to see that someone else had a good experience with this company. So far dealing with this company has been a huge disappointment; not the impression I was under, considering all of the good reviews. I guess "service" just like products are like everything else...sometimes you get a lemon. I'm about to dispute the charge based on suspected fraud.
Click to expand...
Click to collapse
nja4k said:
How long did it take and do you have a contact # sent a note 2 out a few weeks back still no update.
Click to expand...
Click to collapse
I can vouch for Josh. He does get busy. Just think about all the phone he gets sent. I will tell you that he is good for his work, will be fair, and if you have an issue, he will work something out with you (this is from my personal experience) He had my phone for over a month. But apologized for it and did not charge me the fee. (not saying he will do this for you) But I know it's hard but be patient and he will get back to you.

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