[Q] Help: calls not working, (mobile network status: disconnected) - Galaxy S III Q&A, Help & Troubleshooting

Hello,
I am troubled by a problem I am trying to solve for more than a week now. I have searched everywhere for a solution, nothing has worked.
I will try to keep it short.
Samsung Galaxy S3 GT-I9300
Android 4.3 (but this problem occured shortly before the OTA update to 4.3, end of December 2013)
I9300XXUGMK6 (initially unrooted, rooted only because of this problem)
IMEI: ok (3531...)
S/N: ok
The problem:
Incoming or outgoing call
I can't hear anything, the other side can't hear me
Often the call is interrupted after ~20s with the message "no coverage" (roughly translated from the German "ausserhalb des Abdeckungsbereichs")
If that happens, the phone indeed has no network connection for a short while (visible by the (\) symbol)
During that time, in the device state info tab, you can read "Service state Radio off" (translated)
During the call, although it is an active call (the other side rang etc.), the "mobile network state" says "disconnected" (!!)
Same problem with other SIM card that works in a different mobile phone
Data connection is fine, reception is fine, SMS work
One week ago, it worked for a single day, right after I rooted the phone!
I have reflashed 3-part-firmwares with complete wipe, tried this and several other things, nothing worked.
Any ideas? :crying:
Thanks for your time!

Sounds like hardware failure, take it to a repair centre.
Sent from my GT-I9300 using Tapatalk

Related

Occasional No Dial Out/SMS Sending

Hi all,
Looking for a bit of help/advice.
On occasions, probably between 1-3 times a day, when I try to make a call on the Hero, the call appears to look like it is dialing out but it just sits there saying 'dialing' but never connects to the destination which can be any UK number / Orange 150 etc. Either rebooting the phone or leaving it for 10 mins or so fixes the problem, but it does become annoying!
At the same time as this happening, when I try to send an SMS, I get the error 'SMS not able to send' in the notification bar. Again, I have to keep trying and it sorts itself out.
A final problem and I am not sure if it is related or not is I have had numerous people try calling me at various times, my phone doesn't ring or display a missed call, nor do I get a missed call SMS but the person who tried calling me said the line was actually ringing first and then went through to voicemail. I have witnessed this myself by calling my phone, getting a ringing line but the phone doesn't respond?
Any ideas of help would be appreciated. This problem has existed on Modaco Roms 2.2, 2.8 and 3.0 - I'm on Orange UK.
Thanks,
Nick
I have the same problem with the Orange Poland. When I logged on to the 3G sometimes you can not call or send SMS. When I switch to the 2G network problem disappears.
Yeah, it is strange, I have done that too, turn off the 3G to 2G and back to 3G which sometimes cures it, but not all the time.
I've tried various things, made sure the apps aren't closed with Taskkiller or anything like that. There is no specific time or occasion it happens, it just does now and again.
Well I have tried everything. I recieved all the settings from my operator , changed over 10 ROMs and gone back to the original too, i tried what you said to turn 3G off , i reset to factory , i unrooted.....Nothing works for me. I just get "Unable to send". I also tried 4 SIMs from different operators !!!

[Q] Unusual "No Service" message.

I'm using an X10i with Vodafone Ireland and have rooted and updated the firmware from Vodafone's R1FA014 (i.e. they haven't put out an update since launch) to R2BA026.
Anyway, from the get-go I've been getting this "No Service" message on both the lock screen and above the notification window; like so...
Code:
(No service)
VODAFONE IE
The thing is I have service. It's running perfectly. Full 3g, can handle phone calls, data, SMS, MMS and it's even happy talking to GPS satellites. Functionally it's not a problem, it's just irritating to see it there.
Anyone seen this before? Something obvious I'm missing perhaps; or just an error of some kind?
Thanks in advance.

[Q] Error 16: Switch 694 after S-Off; Phone dysfunctional

I followed Bentenrai's guide to S-Off, Rooting, and Recovery. Internet (both Wi-Fi and 3G/4G data) works, but I am unable to make/receive phone calls or send/receive text messages.
The phone call error occurs after about 2 rings, which says "Error 16 (then in Spanish) Switch 694".
The sms error is: "sms error radio interface resource shortage" with details "cause code:64, error class: 2".
I tried everything from the "Phone does not work after S-Off" thread and was on the phone with 2 Sprint operators for over an hour. The first operator had me update profile and PRL, then had me turn off/pull battery while she did stuff twice to no avail. The second operator (who was mean and treated me like a moron) had me turn mobile networks off and on again, update profile and PRL, and pull battery (yes, she actually wanted me to pull the battery while the device was on; I powered it off first).
Is anyone else experiencing this or has anyone found a solution?
Thank you very much!
Yup, I found the fix. It's really easy! Tell the person to do a "CHLS Refresh", and then restart your phone.
http://forum.xda-developers.com/showthread.php?t=1194460
Thanks! I also just saw the thread in the General section about all the lucky people who achieved S-Off without the error.
I'll call them back tomorrow and report back.
i had the same error after rooting my phone, just try to call any number, and after listen to the message, it will connect you to a sprint rep. they will confirm some information with you and they will tell you that they will reset from their side and ask to turn off the phone for 30 sec and boom, it's a go.
After some thought, I realized both Sprint reps only had me pull the battery for a few seconds. I decided to leave the battery out for about 5 minutes and when I powered back on, I was able to connect to voicemail. I let it stay connected for a bit and then was able to make phone calls and texts. Suddenly, I began receiving Error 67 messages, so I updated profile and PRL. Since then, (knock on wood) everything has been ok. Phew!
Forgot to mention this tidbit of wisdom from the 2nd Sprint rep: She told me my problems with making calls was because there's an outage in my area. I told her that wasn't likely because I was using another Sprint phone to talk to her. She still persisted in saying it was an outage. Yay!
That's it? no other responses to this. My sons phone is a paper weight at the moment. He can't even dial Sprint and nothing else has worked. Anyone have another idea?

[Q] Can't make calls

I have looked at all of the threads and here goes...
I can't make phone calls. When I do I get a friendly message saying, "connection cannot be made." It seems to me that there is a disconnect with my provider. The provider is Sunrise Switzerland. Thus I am suspecting that I can make a call, but because I am not officially logged into the network for calling it is not letting me make calls. I am making the assumption that if it was a ROM issue I would not get the pre-recorded message from Sunrise.
Here are the details on the phone:
It is a Sony Xperia with the latest update 2.1 baseband .54. It is a "branded" phone from Orange Switzerland, but completely unlocked. I checked on the branded by looking at the services numbers.
I then modded the phone, and the phone call problems began. I did wipe everything as per the regular instructions. I upgraded using xrecovery. The phone can connect to Sunrise, and per the services menu it states connected to Sunrise. I can use the Internet connection, thus surf, get email, etc. What I cannot do is make a phone call.
Model: X10i
Android version: 2.2.1
Kernel Version: 2.6.29
Build Number: FreeX10-beta4_zdzihu
When I originally started the device I was asked for a network code and dismissed that dialog. Anything to do with it? And if so how do I get it back?
I want to stress that I wiped the machine clean with factory reset, etc, etc...
Because I posted in the wrong forum I got one answer, and followed it.
Namely I installed the Wolfbreak's ROM for my baseband. That just made things worse. I could not even get on my network.
Interestingly I decided to fallback to my original ROM, and on that I cannot make phone calls, nor receive (due to not being on the network), or data does not work. If I restore back to the ROM that I used, namely the Free then data still works, but not calls.
Found the answer and it is bizarre...
Essentially what happened is that my installation of Xperia went correctly. The problem is that I have two sims. The way to use one sim or another was to not have the other phone on. Or at least that is how I was using it.
I phone Sunrise and I told them my phone is activated. He said, "no your other phone is on." I pointed out and he then said to activate my phone. I did as per his instructions and all went ok.
The funny thing is that this was a "bug" in their system that they patched. And the patch JUST happened to be the same day as when I upgraded my phone to the new ROM.
The tech support was nice and cracked up laughing...

[Q] Data suddenly not working. Please help.

First let me start with the phone:
AT&T Galaxy S II running 4.1.1 SuperNexus Rom Build 4-20121007. Kernel is 3.01.15-CM-g3802d32 faryaa kernel. Baseband 1777UCLE5
Everything was working fine. I've been running SuperNexus for about a month. The only initial problem I had was that the baseband was not working upon startup and I had to put a new baseband in for it to work, got that fixed and been flying smooth for a month with no issues. Today...suddenly it stopped being so smooth.
Let me clarify:
- I can make outbound calls and hear just fine (couldn't do that when baseband was wrong)
- I can recieve and send text messages
- I show a full reception bar up top with 3g, the signal bar is grey. That may mean something or it may just be the color theme for this rom. I didn't really pay attention before the issue.
- Network info: AT&T network, Signal Strength -83 dBm 15asu, Mobile Netowrk type UMTS:3 HPSA+ :15, Service state is 'in service', Mobile Network Status 'connected'
I was literally in the middle of surfing the internet and pulled up a browser for a webpage, suddenly it hung in terms of loading the website. It did nothing for about ten minutes. I then found that all apps that use data do not work. They attempt to load but give errors. I rebooted the phone several times, shut it down fully several times, removed the battery and sim card, replaced and restarted. None of that worked. I made a call out to a friend and he could hear me and I him very clearly, call dialed out and connected without issues. Text messages come and go just fine.
The only thing I can think of is that they turned on the 4g signal in my area, or near it today and maybe there's an issue there.
Please help.
Thanks in advance.
http://forum.xda-developers.com/showthread.php?t=1996409
Sent from my SGH-I777
fifthmanstanding said:
First let me start with the phone:
AT&T Galaxy S II running 4.1.1 SuperNexus Rom Build 4-20121007. Kernel is 3.01.15-CM-g3802d32 faryaa kernel. Baseband 1777UCLE5
Everything was working fine. I've been running SuperNexus for about a month. The only initial problem I had was that the baseband was not working upon startup and I had to put a new baseband in for it to work, got that fixed and been flying smooth for a month with no issues. Today...suddenly it stopped being so smooth.
Let me clarify:
- I can make outbound calls and hear just fine (couldn't do that when baseband was wrong)
- I can recieve and send text messages
- I show a full reception bar up top with 3g, the signal bar is grey. That may mean something or it may just be the color theme for this rom. I didn't really pay attention before the issue.
- Network info: AT&T network, Signal Strength -83 dBm 15asu, Mobile Netowrk type UMTS:3 HPSA+ :15, Service state is 'in service', Mobile Network Status 'connected'
I was literally in the middle of surfing the internet and pulled up a browser for a webpage, suddenly it hung in terms of loading the website. It did nothing for about ten minutes. I then found that all apps that use data do not work. They attempt to load but give errors. I rebooted the phone several times, shut it down fully several times, removed the battery and sim card, replaced and restarted. None of that worked. I made a call out to a friend and he could hear me and I him very clearly, call dialed out and connected without issues. Text messages come and go just fine.
The only thing I can think of is that they turned on the 4g signal in my area, or near it today and maybe there's an issue there.
Please help.
Thanks in advance.
Click to expand...
Click to collapse
My friend was having literally the exact same issue today on his S3 and I was having a little problem on my phone too. At this point I think it's AT&T. My S2 was not go to HSPA+ it would just stay on 3G when I turned data on.
It is AT&T. They are changing the APN they use for data. I posted a fix for this in the other thread relating to this issue.
Sent from my SGH-I777 using xda app-developers app

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