That's over 15 days since I sent the Omate, and no news! After a very promising start communication with Laurent Le Pen and his team, I must say that I'm starting to worry me, no response to my various email! Besides this gem begins to cost me dear (shipping in China ect ...) I hope I do not have to pay taxes on his return! And a gift for my patience!
I can understand there may be a percentage of operating Omate wrong view of the novelty of the product, more for the little time I spent with my Omate I must say that I am still very satisfied!
Sensor69 said:
That's over 15 days since I sent the Omate, and no news! After a very promising start communication with Laurent Le Pen and his team, I must say that I'm starting to worry me, no response to my various email! Besides this gem begins to cost me dear (shipping in China ect ...) I hope I do not have to pay taxes on his return! And a gift for my patience!
I can understand there may be a percentage of operating Omate wrong view of the novelty of the product, more for the little time I spent with my Omate I must say that I am still very satisfied!
Click to expand...
Click to collapse
Hi, may I ask how it turned out? I'm considering sending my TS to the Service Center due to Bluetooth issues, but I somehow don't feel comfortable having seen how Omate handles things. Thanks for your input.
BenjaminM said:
Hi, may I ask how it turned out? I'm considering sending my TS to the Service Center due to Bluetooth issues, but I somehow don't feel comfortable having seen how Omate handles things. Thanks for your input.
Click to expand...
Click to collapse
i was sent a euro unit instead of a US unit, and they did finally send me the correect one, but it took em 5 months.
They didn't ask for the old one back...yet.
Sensor69 said:
That's over 15 days since I sent the Omate, and no news! After a very promising start communication with Laurent Le Pen and his team, I must say that I'm starting to worry me, no response to my various email! Besides this gem begins to cost me dear (shipping in China ect ...) I hope I do not have to pay taxes on his return! And a gift for my patience!
I can understand there may be a percentage of operating Omate wrong view of the novelty of the product, more for the little time I spent with my Omate I must say that I am still very satisfied!
Click to expand...
Click to collapse
Hi sensor69,
I hope you can help. I'am looking for a contact of the repair service of OMATE. The OMATE support from the webside shows no reaction about my requests. You have an idea?
agustaf said:
Hi sensor69,
I hope you can help. I'am looking for a contact of the repair service of OMATE. The OMATE support from the webside shows no reaction about my requests. You have an idea?
Click to expand...
Click to collapse
Omate Service Center:
Hiroshima Limited
Omate Per
16F Kowloon Park Drive 1
TST Kowloon
Hong Kong
+86 755 33633880
I am sending my TS back for RMA replacement, does anyone know what you have to fill out for customs declarations so that it doesn't incur import charges in china?? Also what should the declared value be?
Well guys my warranty claims was almost a year long. I am thinking about publishing all emails and conversation because they sent me new device that is not developer edition.
Costumer support is terrible and I wanted money return but they said that in terms and conditions they don't refund....
Sent from my SM-N910C
Forgot about Omate.
Related
fluffcat1,
I told you I would run into you again...
Anyone looking to buy parts for your phone DONT deal with Richard...
([email protected])
We conducted a paypal transaction on May 2... and after 1.5 months and some nasty emails I am out of 25GBP... and still have NOT received my camera and back case as promised in the transaction....
I submitted a complaint on Paypal... He emailed me saying that he was upset with me and that if I closed the case he would ship the items... so I did and he did NOt ship anything...
Very clever on his part... since now I can not go back to Paypal and open the claim again...
Note to anyone buying using paypal... If you have a complaint open... DO NOT close it until you are completely satisfied... with the outcome...
Once you close a case you can not open it...
Any Way... just wanted to warn everyone... looking to buy parts for their phones... Richard([email protected]) is a CROOK.
Concep86
And dangerous too :?: :twisted: :evil:
I've replied to all your messages so far and the package was sent insured so as per my last email I can send the proof of postage on to you as according to the royalmail it was succesfully handed to USPS. You are the one who takes weeks and in one case over a month to reply to emails....
The only nasty email I received was your filing the paypal complaint within 7 days of payment as I didn't reply to your email within the 2 days you requested. As it put the funds on hold of course I'd want them releasing before postage! And I don't post international items every day, I wait until I have a few to send as it's a special trip to the P.O to send them rather than going in my normal post collection, as well as filling out customs paperwork and insurance.
My ebay feedback of 1700+ should speak for itself. I'm really going to try and rip someone off over £25 with a turnover of £6k p/m.....
http://feedback.ebay.co.uk/ws/eBayISAPI.dll?ViewFeedback&userid=fluffcat1&ssPageName=STRK:ME:UFS
THINGS DO GO MISSING. In the UK I loose approx 3% of items sent but always manage to claim back from the royalmail as they are INSURED like all my items are. Sometimes it takes 3 or 4 weeks, sometimes longer, but the do pay up. Minus postage costs though :-(
I post approx 50 items per week! I loose about 2! That sort of thing happens, and I'm actually better statistically for postage losses than the UK as a whole.
Now, if you want to do this in public, fine, I'll post the ref here and you can contact USPS on your own, or you can apologize and I'll look into claiming from this end and send you another set.
Lots of people here have bought from me and received their goods fine. Be careful how you slander me in a public forum where posting IP addresses are logged for all users...
Richard
ok... then this is a big misunderstanding....
I still have NOT recevied my items... nor an email from you as to what is happening...
I do not know you other than through our correspondence which has been very one sided...
So what am i to think...
history...on emails...
3/24 inquired into camera and back case...
4/28 apologized for not following up on purchase... as I stated I was called away... shortly after the initial inquiry.
4/28 made payment in error... 25 Us vs 25 GBP... waited for initial payment to be credited back to my account... which you denied payment on... thnak you
5/7 made correct payment via paypal... asked for email confirmation of date shipped with payment.
5/13 had not received a response on my email... so I emailed asking for an update.
5/16 received nasty email in ref to me taking weeks to respond... and expecting you to respond immediatley. asking to cancel complaint
5/17 responding to your email... I cancelled the paypal complaint... and asked politely for an update....
5/31 still had not received an update... so I emaile dasking for an update
6/2 still nothing.. so again i asked politellty for an update...
6/15 posted on this forum
I have not received anything.... Please provide me an update... at
concep86 @ yahoo .com
:lol: :lol: :lol: :shock:
Interesting
You forgot the email complaint you made to paypal just 6 days after sending the correct payment, my response via paypal to that offering a refund, and the several emails I subsequently sent that you replied to - I have emailed many times to [email protected] and have the server logs from exchange 2003 to prove it.
From you own logs you have given it just over 3 weeks to arrive to the US. Surface post ain't that quick you know and you were too cheap to pay for a courier service so what do you expect?
Check your spam filter etc.
Edit - you forgot to mention the reason for my 'long response' ( 9 days!) after payment was you had paid to my *old* email address from when you had first contacted me rather than my current address that I was replying from at the time and the one you so kindly plastered all over this group for the spam bots to find. Thanks. 2 can play at that game. Looks like you're gonna be on your own claiming from USPS.
Richard
We could go back and forth... on this...
I did not forget to include the complaint as i was detailing just the emails that went back and forth between us.
I did mention the complaint in the emails...
However, I did apologize to you for submitting a complaint on the 15th and did not reveive a response...
I am the one putting up the cash for my litlle item... and 25GBP although a small amount is still hard earned.
and i have beenn burned on ebay before.... so sorry if i require a little hand holding...
Where do we go from here... sounds like we just had some bad communication issues to resolve.. we are both honest hard working gents...
lets get past this please... I am willing to make a public apology on this forum... once I receive my items...
as i have stated previously in my emails... i am truly sorry for the misunderstanding....
Thanks...
PS removed emails from previous posts...
concep86
concep86 said:
fluffcat1,
I told you I would run into you again...
Anyone looking to buy parts for your phone DONT deal with Richard...
(email removed)
We conducted a paypal transaction on May 2... and after 1.5 months and some nasty emails I am out of 25GBP... and still have NOT received my camera and back case as promised in the transaction....
I submitted a complaint on Paypal... He emailed me saying that he was upset with me and that if I closed the case he would ship the items... so I did and he did NOt ship anything...
Very clever on his part... since now I can not go back to Paypal and open the claim again...
Note to anyone buying using paypal... If you have a complaint open... DO NOT close it until you are completely satisfied... with the outcome...
Once you close a case you can not open it...
Any Way... just wanted to warn everyone... looking to buy parts for their phones... Richard(email removed) is a CROOK.
Concep86
Click to expand...
Click to collapse
I have ordered items from fluffcat1 without problems. He kept in touch with me and gave me pointers on installing a camera on my SX 66.
Would definately buy from again.
I've ordered from Fluffcat as well. Always very good service, fast and extremely helpful. Just look at his EBay feedback! Surely this could have been sorted out in private.
I'll also go with supporting Fluffycat
Fast and good service for a replacement keypad circuit board for my typhoon and even gave me some money back for the damaged part, sent by paypal only days after I sent it back to him
I'll also go with supporting Fluffycat
Fast and good service for a replacement keypad circuit board for my typhoon and even gave me some money back for the damaged part, sent by paypal only days after I sent it back to him
well it definitely appears that this was just a case of bad communication that went the worse possible way...
i simply wanted an update on the product, when it would ship, after 7 emails and more than 30 days, i still did not have an update.
as for settling this in private ...
What do you think the 7 emails were an attempt to do...
concep86
concep86 said:
well it definitely appears that this was just a case of bad communication that went the worse possible way...
i simply wanted an update on the product, when it would ship, after 7 emails and more than 30 days, i still did not have an update.
as for settling this in private ...
What do you think the 7 emails were an attempt to do...
concep86
Click to expand...
Click to collapse
In the future you should refrain from calling someone a crook unless all of your bases are covered. Just some advice.
I have not been proven a liar...
fluffcat1 can say what he likes... but I have not received my items nor have I ever received an email telling me that the item was shipped...
what do you think the 7 emails were an attempt to do... do you think I was simply stalking... **** I just wanted to know if he had shipped the items...
So for the moment, all my bases are covered....
nswafford said:
concep86 said:
well it definitely appears that this was just a case of bad communication that went the worse possible way...
i simply wanted an update on the product, when it would ship, after 7 emails and more than 30 days, i still did not have an update.
as for settling this in private ...
What do you think the 7 emails were an attempt to do...
concep86
Click to expand...
Click to collapse
In the future you should refrain from calling someone a crook unless all of your bases are covered. Just some advice.
Click to expand...
Click to collapse
nswafford said:
concep86 said:
well it definitely appears that this was just a case of bad communication that went the worse possible way...
i simply wanted an update on the product, when it would ship, after 7 emails and more than 30 days, i still did not have an update.
as for settling this in private ...
What do you think the 7 emails were an attempt to do...
concep86
Click to expand...
Click to collapse
In the future you should refrain from calling someone a crook unless all of your bases are covered. Just some advice.
Click to expand...
Click to collapse
I agree.
It may be an idea to edit your first post to have a less litigious subject. Something along the lines of "Delivery from fluffcat delayed, has anyone else had similar problems?".
And why have you put his email back into your posts. That really does seem childish to me.
concep86 said:
I have not been proven a liar...
fluffcat1 can say what he likes... but I have not received my items nor have I ever received an email telling me that the item was shipped...
what do you think the 7 emails were an attempt to do... do you think I was simply stalking... **** I just wanted to know if he had shipped the items...
So for the moment, all my bases are covered....
Click to expand...
Click to collapse
No, they are not. Lets see what you didn't do....
1: You didn't try using an alternative email address to email me incase either you or I was experienceing server issues. The free providors ( esp. yahoo and hotmail) randomly take to blocking domains if they are recently registered and / or not in their latest DNS list. The domain of the email you so kindly re-plastered over this thread was recently registered. This is one of the reasons I have moved away from a 'free' providor.
2: You didn't try contacting me via my previous email address where we were able to communicate albeit with long gaps for your replies.
3: You didn't try pm'ing me via this site.
4: You didn't try re-contacting me via ebay as first contact had been originally made.
Now, I don't know there is an issue unless I get told - I don't sit at a computer typing in tracking numbers all day checking if stuff has been delivered. All items are sent insured as I previously stated.
You don't want this sorting out it seems - you are just out to stir....with a different attitude on your part I would have been glad to handle the claim and send out a replacement camera module ( I have no free rear covers left :-( as I do when domestic items get lost / mislaid as the wait can be annoying for the claim to be processed.
I have not yet had to claim via the international process but domestic claims take upto 4 weeks ( and they pay the claim as stamps :roll: ) - so I think you need to contact USPS and find out their procedure as I am unwilling to help any further after your comments in this thread and petty re-insertion of my email into it for the spammers to harvest. (As I have admin status over my new domain I'll just set up another mailbox if it gets too much - thanks.)
Your ref is RI763769010GB. Good luck!
Richard
p.s thanks everyone else for the cheer squad! It's usually only the bad experiences people shout about. I appreciate it.
both of you are Guilty of the same thing
Cant we all get along ? Both of you made mistakes and have shown in this forum you are less than civized men. You are but children acting as they do. Both of you should forget the past and try to come to a compromise. As humans we all make mistakes and act on emotions and dont realize that airing your dirty laundry in public without looking at the big picture you show a side of yourselves that you should be embarrassed of. Now that you both should feel ashamed of yourselves(if you dont you should), lets come together and fix the problem. Be the men your parents raised you to be!!!
Re: both of you are Guilty of the same thing
kinmont said:
airing your dirty laundry in public without looking at the big picture you show a side of yourselves that you should be embarrassed of. Now that you both should feel ashamed of yourselves(if you dont you should)
Click to expand...
Click to collapse
Well thanks for lumping me in here but I didn't start it posting here in this thread...just defending myself against points incorrectly made that I was a crook which I am not. Someone calls you a crook in a public forum would you turn the other cheek and be the 'bigger man'? I think not. You would defend yourself, as I have done.
Richard
Hi fluffcat1
I am also an eBay seller and read this thread with interest. I can sympathize with your situation especially when getting a Paypal chargeback in such a short time. However, there are some flaws in your argument.
You are a UK registered seller. As such you are responsible for the delivery of the item. It isn't good enough to say "you pissed me off, sort it out yourself" or "it is with USPS, ask them" (not exactly what you said, I know). The purchasers contract with you was for delivery of the item to him, not to USPS. In the UK you would wind up in small claims and rightly so. You are coming across as being quite unprofessional and taking advantage of the fact the purchaser is US based. You also quote some interesting statistics. I do not believe your claim that loosing 2 in 50 is better than the UK national average. The actual statistics are 0.07% - see the following news item http://news.bbc.co.uk/1/hi/uk/3681547.stm for my references.
As I already stated I am an EBay seller too. However, a loss rate of 2 in 50 would be real trouble for us. We ship on average 120 items a day and that would mean we would lose about 5 a day. We don’t lose that many a month!
As for "with a different attitude on your part I would have been glad to handle the claim and send out a replacement camera module", that shouldn't be your choice, and in the UK it wouldn't be. You are responsible for that item and you have a duty to your customer to resolve it satisfactorily.
"Surface post ain't that quick you know and you were too cheap to pay for a courier service", eh, what about Airmail. You quote international signed for on your auctions but you don't mention that only covers surface mail. The difference between the two is small, for example a 1kg Airmail to the US is £10.00 while surface is £8.30. Did you explain it would take up to 6 weeks for delivery?
“I have not yet had to claim via the international process but domestic claims take upto 4 weeks ( and they pay the claim as stamps )”. I must imagine the cheques them send me when I claim for loss! They have never sent me stamps.
I am curious how you know the item is with USPS as tracking number RI763769010GB is giving no details at all. I was under the impression an International Signed for number would give the date it was collected from you and where it is with regard to processing. See these numbers for an example – RI537451069GB and RI537451072GB.
David.
Cause right now i am having brand new 4 of 64 GB Asus transformer prime champage !!! just send me email [email protected] and it's yours tommorrow... no need to wait for amazon !!!
i would not buy from this man, as poor grammar skills are indicative of a bad sale
lol. spidey sense tingling.
what he says 'Cause right now i am having brand new 4 of 64 GB Asus transformer prime champage !!! just send me email [email protected] and it's yours tommorrow... no need to wait for amazon !!'
what we hear ' hi everyone, first time post in the forum but hey, its no problem, you'll all trust me and gladly part with your cash for some very expensive tech which will then probably not appear'
but what do i know. someone may pay up. fools and their money are soon parted.
Right. Go f yourself.
Sent from my SAMSUNG-SGH-I727 using xda premium
Let me help you out new guy. Instead of offering a sale via email which is extremely unsafe why dont you range a pick up purchase at a nearby public location, like at McDonalds or shopping mall.
Holy crap you guys are quick to jump on this man. I'm in no way defending him or even claim to know him, but wow give the man a break!
He specifically stated on the thread itself that "if you live IN WESTMINSTER, CA". That in itself tells you that he's offering to sell this LOCALLY, hence offering his email so that anyone near him that's interested can contact him to meet him.
You are attacking the seller, why? It's true that buyers need to be careful who they buy their products from, but shouldn't a seller like the OP be careful as well? If he offers anything more than his email, wouldn't he be placing himself at risk?
Because of him offering the bare minimum information in order to arrange a meeting (at a public and safe location of course), I think this man is doing the right thing.
BTW, to the guy who responded about illiteracy. Westminster, CA has a HUGE Asian community, with a lot of them being ESL. I hope you're not so ignorant that you still assume everyone who lives in the US speaks English as their first language.
i am offering a contact information through email and we will meet in a public place, just have one left. thks for ur help tairen, you're the man
No problem
Some people here are quick to jump to conclusion, but they are good people. Next time try to give more details as to what you want to do and there won't be any misunderstandings!
Stick with eBay people, at least you can be covered by Paypal!
I got my Prime on January 16th, very happy and proud.
That was the only short period where I have been in that mood.
The more I used the Prime the more I could see that something was not as expected.
1) weak WiFi, compared to any other unit at home, and I have many and from different companies.
2) GPS did not work, (they did not have it removed from specs. yet)
3) Lot of waiting time to get ICS installed (because it was German and needs a specific firmware).
4) and most important thing, WiFi and BT does not work together, which in a tablet is like to say that "a car does not break unless you put your feet on the road to stop."
I have used HOURS on this tablet, troubleshooting, testing, reading, writing, tried 5 different firmwares, 2 different headsets, WiFi Channels, B,G,N. Reboots, resets.
Then 2 days ago, I decided to RMA mine, also after recommendaton by Gary, and ASUS Customer Service. (The latter.. in DK is poor as I never experienced before).
I have been told tuesday that I have to wait up to 48 hours, before getting ans answer, fine!.
Today at 11am the 48 hours were gone. I called and the first thing they asked me was:" what browser do you use"? I said why? I have Tablet's android, IE8 and IE9.. Why? "Ah because sometimes we have issues with RMA made on Explorer browsers."
So are you telling me that you do not receive the RMA, even though the side told me that "all was fine and was sent"?
After 10 minutes, the guy at ASUS CS found out, that nothing has been registered in their system, and he offered me to make a new one, directly.
I am so pissed of at this bunch of amateurs that I will NEVER EVER buy a nail from them.
They could not ask this question or make me aware of that issue, after I spoke to them 3 times the same day about it.
They are making fun of many and they are the less serious company I have ever handled with.
I work as Supporter.. I have some experiences with IT companies and suppliers.
This is the bottom level!
2 times I made the RMA and 2 times "all was fine according the site. I made it 2 times to be sure that I wrote the correct S/N number, as I was in doubt.
Gary if you read this, it's not excuse. Not your fault for sure, but this is out of line and I really believe that ASUS needs a HUGE Team Building, starting from your CEO and ending with you canteen people.
Tomorrow this "innocent" ASUS guy should call me to confirm the RMA is now created correctly. If this is not the case. All media in Denmark and Nothern Europe will read this and more.
Shame on ASUS, idiot me to handle with them!
sorry to hear about it. just keep on their case to make sure they get it done. good luck
If you want to contact Gary Key, PMing him is the method
Asus, And rep generally don't respond to thread on XDA or other forum, unless said topic is made by them.
And if they do respond, they will hardly respond to a thread with threats and insults.
Yelling and screaming at Customer service agent has been outdated 10+ year ago.
I mailed him and the Marketing Manager in Denmark.
Let's see!
bluewr said:
If you want to contact Gary Key, PMing him is the method
Asus, And rep generally don't respond to thread on XDA or other forum, unless said topic is made by them.
And if they do respond, they will hardly respond to a thread with threats and insults.
Yelling and screaming at Customer service agent has been outdated 10+ year ago.
Click to expand...
Click to collapse
PMed him twice...................still waiting !
bluewr said:
If you want to contact Gary Key, PMing him is the method
Asus, And rep generally don't respond to thread on XDA or other forum, unless said topic is made by them.
And if they do respond, they will hardly respond to a thread with threats and insults.
Yelling and screaming at Customer service agent has been outdated 10+ year ago.
Click to expand...
Click to collapse
I've seen Gary post in quite a few threads that weren't his which had particularly nasty attitudes toward ASUS/him. That's really more his job around here than anything IMO
Anyway, yeah, ASUS doesn't seem as organized as they should be. Especially things which are electronically filed, the information should be available to any and all relevant employees immediately upon receipt. As soon as the shipping company updates that the package has been shipped from the user up until the point it's back in my hands, ASUS reps should be able to tell me exactly what's going on and where it is. Naturally they move things in batches, but however they keep up with it is atrociously behind the times or something.
bimbobo said:
Shame on ASUS, idiot me to handle with them!
Click to expand...
Click to collapse
Maybe you'll feel little better knowing that ASUS Technical Support here in Poland is at the same or even worse level. I had no problem in registering my tablet for RMA but please be aware, that if you are going to RMA your Prime due to not working GPS it won't be repaired.
I decided to RMA me Prime at 9th of January and will never see it again because after one month since it has reached the Service Center in Czech Republic, ASUS Poland contacted me to say that GPS won't be fixed. They asked, if I want to start DOA procedure which should take about 3 weeks to get my money back.
We have 1st of March today and I'm still waiting... and what is really annoying, ASUS Poland is now unable to give me the exact date when my money will be returned!!!
My advice for you is to give up the RMA and request DOA, you'll save some time and health.
Gary won't help you here. I read at some thread here, that he has no way to contact with ASUS Europe. He has never replied to my PMs
Regards,
Pletwal
rdalev said:
PMed him twice...................still waiting !
Click to expand...
Click to collapse
Yeah me too. No response and I'm in the USA. Pmd 2 weeks apart. I will enjoy owning my prime but definitely will not buy Asus again. No laptops, monitors, tablets or motherboards ........
Sent from my Transformer Prime TF201 using Tapatalk
Most unfortunate. I don't mean to be rude when I sy this, but if you're an IT guy, why the hell would you be using IE?
That confuses me immensely.
Doktaphex said:
Most unfortunate. I don't mean to be rude when I sy this, but if you're an IT guy, why the hell would you be using IE?
That confuses me immensely.
Click to expand...
Click to collapse
IE 9 is pretty good as long as you dont care about printing I am in the IT field and will use it from time to time but I do think overall Firefox is king
I'm sorry to read that you the "OP" is being ran through the ringer. I hope they get on track with your RMA. I have come to find that Asus outside of Taiwan sucks Donkey D. Asus Taiwan rocks!! They will bend over backwards to take care of their customers. If things don't work out in your favor, shoot a detailed email of your case, a long with a reasonable resoultion to Asus International.
jdbaker82 said:
IE 9 is pretty good as long as you dont care about printing I am in the IT field and will use it from time to time but I do think overall Firefox is king
Click to expand...
Click to collapse
Even IE 8 has this issue with certain printers. I'm actually just running into that issue with a customer, and they can not grasp the fact the IE is not the only portal to the internet...
Firefox is the most stable in my experience. Chrome and Maxthon are fast; Chrome's heavily unreliable and its cache likes to act weird over time, Maxthon I haven't used but for a few seconds so don't know its drawbacks.
Anyway...
Sent from my Transformer Prime TF201 using xda premium via my tethered HTC Vision
..mail with UPS label arrived.
BUT it was WRONG, name and zip code to my house were not correct.
Called UPS, they could not change the info with the correct ones, and could not assure me that all could go well having the wrong address.
They suggested to call ASUS again and ask them for a new. I did it!
So now again new waiting time!
My trust in ASUS is gone, they do not do much to "re-gain it"
The unit will be sent to Chech Rep. for repair, and as I read, they probably do not fix WiFi/BT as "non faulty".
is this post a kind of therapy?
Enviado desde mi GT-I9000 usando Tapatalk
bimbobo said:
..mail with UPS label arrived.
BUT it was WRONG, name and zip code to my house were not correct.
Called UPS, they could not change the info with the correct ones, and could not assure me that all could go well having the wrong address.
They suggested to call ASUS again and ask them for a new. I did it!
So now again new waiting time!
My trust in ASUS is gone, they do not do much to "re-gain it"
The unit will be sent to Chech Rep. for repair, and as I read, they probably do not fix WiFi/BT as "non faulty".
Click to expand...
Click to collapse
Wow, that really is impressively awful on their part. I hope you get all of this resolved in the end.
.. I thought that somebody else could be interested in knowing that ASUS is not trustworthy when things goes bad.
Service is as important as the "fancy" products you sell.
Plus I wanted to share the fact, that if you do not check, push and follow up what they do, you won't get help.
If the mods are not happy with this thread, they are allowed to close or delete it.
There are many Europeans in this forum, who cannot mail or call Gary and his team.
We in Europe are left on our own. All the messages I read from people in Europe here, seems to confirm that.
Anyway, sorry for bothering some of you.
bimbobo said:
.. I thought that somebody else could be interested that ASUS is not trustworthy when things goes bad.
Service is as important as the "fancy" products you sell.
Plus I wann saher the fact, that if you do not check, push and follow up what they do, you won't get help.
If the mods are not happy with this thread, they are allow to close or delete it.
There are many Europeans in this forum, who cannot mail or call Gary and his team.
We in Europe are left on our own. All the messages I read from people in Europe here, seems to confirm that.
Anyway, sorry for bothering some of you.
Click to expand...
Click to collapse
I don't think you need to apologise at all. ASUS on the other hand owe you a rather large apology.
It seems that using the big voice and words helps.
A manager from ASUS in Sweden called me on the phone, apologizing for all the troubles.
The short story is, that they offered to fully refund the product.
Why? Because there is a 10% risk that even sending this at the Repair Center will not sove the issue. He wouldn't and couldn't tell me more, but the story is that, for some "reasons" and even though the WiFi/Bt is now a known problem, they cannot be sure to fix it.
I referred to Gary's mail to me and here in this forum about a possible solution, but yet, he COULD NOT be sure that the replacing parts will do the job. (Metal backplate still jamming everything?? This is MY guess!)
So now ASUS is creating the second RMA label, I will send it to Chech Rep., I will await what happens, and I will contact this manager at ASUS SE when I get it back.
Solved? peace of mind and enjoying finally this device
Not Solved? Refund.
If you get a case manager ***** at them till they send you a free accessory I got a free mouse with my full tablet+ dock refund
Mouse should be here Tuesday
Sent from my PG86100 using Tapatalk
Wordlywisewiz said:
If you get a case manager ***** at them till they send you a free accessory I got a free mouse with my full tablet+ dock refund
Mouse should be here Tuesday
Sent from my PG86100 using Tapatalk
Click to expand...
Click to collapse
*****ing is not what I wish, I like information, competence and support.
I have a tablet for 629€, with issues, they know it, and they should fix it.
I am not fishing about other stuff, just a working tablet.
All this caos is due to the fact that several people either know a little, or tell me different things about same question
Anyway. They will have another chance to act correctly, and I am in touch with a person, who can and will try to help.
Let's see how it goes in "Czech Rep. repair centre".
How many people are still waiting? I backed early in the Kick start campaign. Rarely get a response when I email and when I do it sounds so generic.
Thought all the October Dev editions were supposed to ship by April.
corey0928 said:
How many people are still waiting? I backed early in the Kick start campaign. Rarely get a response when I email and when I do it sounds so generic.
Thought all the October Dev editions were supposed to ship by April.
Click to expand...
Click to collapse
Omate finally sent my fuc**ng watch and guess what...
Those odd crew called Omate really don't know what are they doing...
No CE (FCC for EU), no invoice or any document in box of .
Now my watch is sitting in custom office and will be sent back to China...
They (probably) won't accept Amazon payment invoice because that's not enough.
There's only Roki mentioned and amount, no item, description...nothing..
So...I know you want your watch, I want it too but I gave up and really don't care anymore - it's not worth of all that stress...
Belgium users aslo have problems because there's no CE, customs could even destroy devices - that's practice in whole EU - no CE and confirmation of origin - it'll be destroyed...
Really sad and quite annoying...
Sent from my C6903 using Tapatalk
Just a bit of news:
Huawei teams up with Omate over Kids tracker watch
https://www.intomobile.com/2014/05/14/huawei-teams-up-omate-over-kids-tracker-watch/
This is very important news, because means a few things
- Omate isn't dead
- They do want to grow, meaning
- they will probably try to make the TS better to regain customer confidence
Or...
- they're just focussing on chinese market now, where you can (could?) get away with much more in terms of selling crap and not giving support.
I invite everyone to share their opinions on this...
If we now how is Huawei treated in many countries it's obvious that Omate want to stay in China...
If you ask me - I don't need them even near Europe...
Sent from my C6903 using Tapatalk
pizzaman79 said:
]
- they will probably try to make the TS better to regain customer confidence
Click to expand...
Click to collapse
Unfortunately, Omate's only customers, present and future , are US...We are the early adopters.... And we have all been seriously mislead....sold an unsupported, unwarranted, broken, and unfixable (and no promise to fix or allow others attempt a fix) device that leaks like a sieve.
IMHO
My advice to the Omate team... fire up the resumes.... And LLP, close your accounts, color your hair, get plastic surgery, and get a job at Sears selling appliances. Oh, and start wearing a glove on that left hand too....no room for error on this one.
LET'S TAKE A FRIENDLY POLL:
To all Omate backers and owners
If Omate releases a TS2, regardless of claimed specs, promises and functionality....would you give them another chance?
Sent from my Nexus 7 using Tapatalk
I wouldn't unless they make things right with the original TrueSmart first.
Hehe...never.
I simply don't trust them...
If someone offers me money return and opportunity to send my watch back - I would gladly to that.
Sent from my C6903 using Tapatalk
funky0308 said:
Hehe...never.
I simply don't trust them...
If someone offers me money return and opportunity to send my watch back - I would gladly to that.
Sent from my C6903 using Tapatalk
Click to expand...
Click to collapse
Well you could put it on eBay. When I look at the (sparse) communication, it doesn't seem like they gave up. What if they really were just busy with manufacturing and shipping and they'll focus on customer service and software improvement when it's done? I mean, everyone knows LLP right now. If he ever wants any kind of job other than becoming a Chinese rice farmer, he'll have to step up.
Not saying I trust that they will try to make it right, just that I haven't lost all hope.