So,
I have a Galaxy S2 with Android 4.1.2...
In order to read the corporate email on my phone I had to install airwatch..
When installing that, it requests me to encrypt my phone... it failed every time, so I decided to reset my phone and have a fresh version of my software. ..
After the reset, the first app I installed was airwatch and guess what? It failed again....
I was very disappointed and I installed the rest of my apps (phone is now rooted as well).
Is there any way I can "fool" this app to think the phone is encrypted? Or how can I encrypt my phone to "make airwatch happy"?
Thanks in advance for your help!!
Related
Hi,
I have a Galaxy S3 (I9300), and recently encrypted the device to enable to me to use my employer's exchange email service (NHS.net). The encryption process went without issue and my phone has been working normally since (about 2 weeks). However I have now received a message for a 170Kb OTA firmware update for the phone. When I click "Update now" is says the following:
Unable to update new software. Device is encrypted. Decrypt?
Click to expand...
Click to collapse
If I click OK it takes me to the "Security and lock screen" sub-menu in settings. In here the "Encrypt device" button is greyed out (as expected) and there seems to be nothing more to do. The update does not proceed. If I click cancel the device re-prompts me later anyway.
The problem is that my device keeps on prompting me to update with my only two options either to proceed as above (and get nowhere) OR postpone the update for up to 3 hours and get prompted again.
So now I am trapped in a situation where my device is nagging me to update but gives me no way to do so. As far as I am aware, encryption of an android device is irreversible without a factory reset so I am confused as to why the firmware update even asks for it?
Am I missing something here or is this a crappily designed security update from Samsung? I really don't want to have to factory reset my device then re-download all my software AND re-encrypt my device to use my email for a 170kb update; especially if this will happen again!
Any advice would be much appreciated,
Thanks
MalcontentUK said:
Hi,
I have a Galaxy S3 (I9300), and recently encrypted the device to enable to me to use my employer's exchange email service (NHS.net). The encryption process went without issue and my phone has been working normally since (about 2 weeks). However I have now received a message for a 170Kb OTA firmware update for the phone. When I click "Update now" is says the following:
If I click OK it takes me to the "Security and lock screen" sub-menu in settings. In here the "Encrypt device" button is greyed out (as expected) and there seems to be nothing more to do. The update does not proceed. If I click cancel the device re-prompts me later anyway.
The problem is that my device keeps on prompting me to update with my only two options either to proceed as above (and get nowhere) OR postpone the update for up to 3 hours and get prompted again.
So now I am trapped in a situation where my device is nagging me to update but gives me no way to do so. As far as I am aware, encryption of an android device is irreversible without a factory reset so I am confused as to why the firmware update even asks for it?
Am I missing something here or is this a crappily designed security update from Samsung? I really don't want to have to factory reset my device then re-download all my software AND re-encrypt my device to use my email for a 170kb update; especially if this will happen again!
Any advice would be much appreciated,
Thanks
Click to expand...
Click to collapse
why dont you use kies? maybe that will fix the problem
John Death said:
why dont you use kies? maybe that will fix the problem
Click to expand...
Click to collapse
Hi,
Tried Samsung Kies repeatedly; it downloads the update and then during the "Firmware upgrade in progress" times out after an hour.
Looks like I am the only person experiencing this problem; may have to factory reset the device after all.
MalcontentUK said:
Hi,
Tried Samsung Kies repeatedly; it downloads the update and then during the "Firmware upgrade in progress" times out after an hour.
Looks like I am the only person experiencing this problem; may have to factory reset the device after all.
Click to expand...
Click to collapse
You are not the only one, I am experiencing the exact same problem with encrypted device and not being able to install updates.
So far I have not been able to find a solution.
Manually apply OTA updates is in testing and a few have got it to work: I cant post a link but I did a search on these forums and found a tread about it.
Hope we can find the answer
Encrypted GALAXY S3 update
I am experiencing the exact same problem with encrypted device and not being able to install updates as my device is encrypted due to the Exchange! Hope someone already solved this issue? TIA
FYI
---------------------------------
Update From
IMM76D.I9300BUALE6
to
IMM76D.I9300BUBLG3
Same problem here. I would appreciate any idea. OTA updates usually work fine with my Asus Transformer, so this should be a Samsung related problem.
steinmarder said:
Same problem here. I would appreciate any idea. OTA updates usually work fine with my Asus Transformer, so this should be a Samsung related problem.
Click to expand...
Click to collapse
Update: For my phone, it actually seems possible to decrypt the device via the Security Menu. Samsungs support told me that this has to be done before the update can be installed....
I was also getting this a few weeks ago but when I connected to my pc and ran the update through Kies it updated without having to decrypt first
I've now removed my exchange connection to nhs.net and decrypted so unable to test
Sent from my GT-I9300 using xda app-developers app
neilybealy said:
I was also getting this a few weeks ago but when I connected to my pc and ran the update through Kies it updated without having to decrypt first
Sent from my GT-I9300 using xda app-developers app
Click to expand...
Click to collapse
We too are experiencing this problem despite Samsungs "SAFE" (Samsung Approved For Enterprise) designation on the S III.
What version of KIES did you use? I've tried v2.2 and v2.3
Remove Exchange Email First
Vicntc said:
We too are experiencing this problem despite Samsungs "SAFE" (Samsung Approved For Enterprise) designation on the S III.
What version of KIES did you use? I've tried v2.2 and v2.3
Click to expand...
Click to collapse
I realize this thread is a little old but i'll reply anyway. I've seen on other forums that your enterprise email is causing the issue. You have to remove your enterprise email/exchange acct in order to decrypt the device. Once removed, the option to decrypt should be available. You may then accept the OTA. Your phone is only doing what it's told to do by the exchange server. It might be a ***** to remove the account but i think it would still be easier than a factory reset.
haddy17 said:
I realize this thread is a little old but i'll reply anyway. I've seen on other forums that your enterprise email is causing the issue. You have to remove your enterprise email/exchange acct in order to decrypt the device. Once removed, the option to decrypt should be available. You may then accept the OTA. Your phone is only doing what it's told to do by the exchange server. It might be a ***** to remove the account but i think it would still be easier than a factory reset.
Click to expand...
Click to collapse
Thanks for the post haddy17. We have investigated that option but when you're working with potentially thousands of staff/employees, it's a tad cumbersome to have them remove, upgrade, reconfigure. If it were just me, it would be fine. We're currently trying to get a response from Samsung and while we have made some progress, it's not clear where the end may be...
You are probably using Exchange servers? One way could be to change ActiveSync policy to not require encryption on device. This is selectable feature. Or maybe create two policies and move clients between them from request of user.
There are still shortcomings what comes to corporate security and Android mobiles (well there are issues on other platforms too)
Running rooted slimkat 4.4.2, encrypted my phone (as per my company standards, to be able to configure business email), everything was working fine.2 accounts, personal and business, both setup good.
I downloaded 4.4.4 OS zip file, and flashed it after factory reset, alongwith 4.4.4 gapps.
after booting back on, kept getting errors, Youtube stopped, calendar stopped etc.
realized phone is still encrypted
removed my official account and kept only my personal gmail on the device.
still stays encrypted
contacted Admin, had him factory reset.
now boots fine, without encryption
setup my personal gmail
tried encrypting my phone, dsnt happen.
shows the green android logo without any progress bar.
Kindly help me encrypt this device so i can setup my office mail.
arnabasu said:
Running rooted slimkat 4.4.2, encrypted my phone (as per my company standards, to be able to configure business email), everything was working fine.2 accounts, personal and business, both setup good.
I downloaded 4.4.4 OS zip file, and flashed it after factory reset, alongwith 4.4.4 gapps.
after booting back on, kept getting errors, Youtube stopped, calendar stopped etc.
realized phone is still encrypted
removed my official account and kept only my personal gmail on the device.
still stays encrypted
contacted Admin, had him factory reset.
now boots fine, without encryption
setup my personal gmail
tried encrypting my phone, dsnt happen.
shows the green android logo without any progress bar.
Kindly help me encrypt this device so i can setup my office mail.
Click to expand...
Click to collapse
Did you ever get a solution to this issue?
[email protected] said:
Did you ever get a solution to this issue?
Click to expand...
Click to collapse
Yes I did,with trial and error I figured out that once a phone is encrypted, and after that factory resetted, the only way to re-encrypt it is to flash a stock image(via odin) once. And then put any custom rom and re encrypt.
Hi there, guys! Yesterday I upgraded the rom on my Galaxy I9305 FROM 4.3 to 4.4.4 KitKat with Odin on my laptop, after that I rooted it also with Odin. The 4.3 was release for Orange operator and now it is German 4.4.4 if it matters. So after the root and starting the phone a message appeared supersu cannot start or so, which is normal, so I've entered in Google play and tried to update supersu', but it only give me an option to open it, but when I do it crashes with the same message. Tried to install it manually from the phone memory, but without success, it tries to instal, but then it shows that the app is not installed. The app supersu is in the device/system folder anyway and cannot be deleted ( I tried with hard reset). So I've tried to reroot the phone with odin, but none of my laptops recognizes the phone anymore, it charges, but that's all a message that the hardware cannot be regnized appears. I have another Galaxy S3, that connects easly with all my laptops so I'm guessing that the supersu app is involved. And YES I tried to reinstal the drivers and Samsung kies. I've rooted LG, Sony and my other Glaxy s3 which is i9300 enough times to know how to doit again, but never had that kind of a problem. I hope that someone here can help me. Thank you!
There was that one thing that I didn't try, that did the job finally: I Installed the supersu app but this time from the system/app folder, after that it tried to disable knox but without success, so I have rebooted the phone, but then supersu app was unable to start again, so I installed it one more time ( it works only if I install it from system/app folder) and this time disabled knox successfully.After that the connection with my laptop was piece of cake. That's all, this thread can be locked!
Hello,
I got this Cricket phone, and mostly successfully had it switched over to be an AT&T phone. It was working well for awhile, then started freezing up from time to time, and I had to take the battery out to get a reboot. I did a factory reset, thought I had it fixed, then did a Kingroot. It was working well, again, for a little while, then started up again with freezing up, but now it was also sometimes not using data, or it said my data was not available. My husband's was fine, so I knew my account with AT&T was fine.
My intention was to uninstall the kingroot, then restore to factory, but after the uninstall of kingroot, it got stuck in Authentication Failed Error #9.
I have successfully installed drivers on my computer, and I am able to get it into Firmware update status, but my question is, I'm not sure what I should flash to the phone to have it work best with my AT&T service. Should I start back at the Cricket initial instal, or can I skip all that and go to a nice rooted ROM?
Thanks for your help!
Cynthia
[email protected] said:
Hello,
I got this Cricket phone, and mostly successfully had it switched over to be an AT&T phone. It was working well for awhile, then started freezing up from time to time, and I had to take the battery out to get a reboot. I did a factory reset, thought I had it fixed, then did a Kingroot. It was working well, again, for a little while, then started up again with freezing up, but now it was also sometimes not using data, or it said my data was not available. My husband's was fine, so I knew my account with AT&T was fine.
My intention was to uninstall the kingroot, then restore to factory, but after the uninstall of kingroot, it got stuck in Authentication Failed Error #9.
I have successfully installed drivers on my computer, and I am able to get it into Firmware update status, but my question is, I'm not sure what I should flash to the phone to have it work best with my AT&T service. Should I start back at the Cricket initial instal, or can I skip all that and go to a nice rooted ROM?
Thanks for your help!
Cynthia
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Click to collapse
What say you?
Basically I think Snapchat detected im rooted or that I use vpn orsomething and they deleted my account + device banned me I make new account it work on other devices but can't access any accounts using my device , the issue is usually fixed if i factory reset my phone .... I'm not sure if it's IMEI ban because I doubt factory reset change the IMEI so its something with the data on my phone , so is there any way to bypass that device ban without having to factory reset ? I got XPrivecyLuna on Lsposed but I can't get it to work any idea how to reset my phone data or get past that ? Note that I'm using the original MIUI Rom from xaomi website and I tried sign off all my Google accounts and I'm not sign into any MI accounts yet I also tried on different network so its not IP ban I still can't access Snapchat I can make new account and use it normally but if I sign off then try to sign back in it won't let me it gives me error on sign in : Due to repeated failed attempts or other unusual activity . Your access to Snapchat is temporary disabled .
Tried to install it and reinstall still doesn't work do I actually have to factory reset and will that remove root and make me install Magisk allover again
Anyone figured out ?
Have you figured it out? I'm trying to work out the same issue.
Did you finally get to fix that?
I have the same, added to many. They have spam protection to. 6 months can it last, Silly
Sorry to say it but the people on this forum aren’t able du fix this