So first 2-3 days with the device I kept noticing more and more issues since its been out of the box. I'm really particular with anything I own and if I'm paying money for it then I expect nothing but the best, and I'll take care of my belongings the same.
As soon as I unboxed it I noticed that some of the edges of the metal finish were unevenly colored and scratched. The dark plastic fillers on the back had patches in them and were discolored also. I told myself I wouldn't be so nitpick-ey about those. Moving on...
Later once I setup the phone I realized the power button's right side was completely sunk in, while the volume rocker was also uneven, with the Volume up Side sticking out of the device, and the Volume down Side completely flush with the device.
Concerned I took it to the closest AT&T store where I've become quite friendly with some of the sales associates there. Just wanted to get an opinion as to whether I should live with these imperfections (it would have drove me crazy). I showed it to one of them and they urged me to call AT&T support and try to set up a buyers remorse period exchange straight away.
It took two hours to deal with AT&T customer service on the phone, but it was worth it. I'm shipping this one back and they're gonna priority ship out another one soon. The representative told me they've been getting a few calls regarding such hardware issues.
I'm interested to see if any of you have had any issues yet so far. And if this is a isolated situation with a few devices manufactured at different warehouses.
As with any new product launch, there are going to be some bad ones that slip through the cracks in the rush to get the product to consumers as quickly as possible. I'm glad you got your fixed rather easily, though!
Bammeh said:
As with any new product launch, there are going to be some bad ones that slip through the cracks in the rush to get the product to consumers as quickly as possible. I'm glad you got your fixed rather easily, though!
Click to expand...
Click to collapse
Yes of course I completely agree with you. With a few product launches recently and the ones I've bought right when they were released have had issues out of the box or after major updates. The XboxOne, PS4, Retina iPad Mini, 5S etc have given me a little trouble out of the box or after their big updates, but they're still premium devices. Same with the HTC M8 that's why I didn't make too big a deal about it and seek to get my money back. I just asked for an exchange that's all. The rep that helped me, he urged me to ask for a replacement. This device is going to my daily driver for the next year and a half or so. Really happy with it minus the little issues thus far. Best mainstream android device I've ever used.
Sent from my HTC One_M8 using Tapatalk
My M8 was random rebooting every so often. It was enough to notice it as a problem. I did a factory reset, problem still persisted. AT&T gladly exchanged and now I'm good to go ???
Sent from my Nexus 7 using Tapatalk
SO far I have the power button stick on me a few times. Pressing it a few times seems to get it to go back to normal.
Also once while on a call, afterwards the phone would not sleep. Powered the phone off. Ever since phone has been running smooth.
Glad you were able to get it exchanged. I've had mine for a few days and while there are no critical flaws, I do see some scratches that I most definitely did not cause and were there out of the box. I also know what you mean by the uneven banding because I have that too, it's very minor though. There are 2 surface scratches on the back that aren't noticeable unless you have really good eyes (which I do) and a very small chip at the front around the bezel that is impossible to cause naturally. I'm trying to tell myself I shouldn't be so picky because I've already unlocked the bootloader and put a custom rom on it and I assume if I want to exchange it at Best Buy I'll have to put the stock rom back on and lock the bootloader. I'm on the fence. I don't exactly want the Best Buy employee to think I'm crazy if I take it back plus it all takes up my time so I'm trying to tell myself it doesn't matter. If I caused the scratches I'd just live with it but it annoys me that they were there out of the box. Please tell me I'm crazy or I might actually go for an exchange.
Just got mine the other day and found a couple issues with it.
The top panel just below the front camera is pushed out a bit so there's sharp edge and stuff is already getting caught under it. You can push it down and make it flush but it pops back up after a while. Also my touchscreen will just randomly stop responding to touch. Going to reset to back to stock and exchange it later this afternoon.
pingy1030 said:
Glad you were able to get it exchanged. I've had mine for a few days and while there are no critical flaws, I do see some scratches that I most definitely did not cause and were there out of the box. I also know what you mean by the uneven banding because I have that too, it's very minor though. There are 2 surface scratches on the back that aren't noticeable unless you have really good eyes (which I do) and a very small chip at the front around the bezel that is impossible to cause naturally. I'm trying to tell myself I shouldn't be so picky because I've already unlocked the bootloader and put a custom rom on it and I assume if I want to exchange it at Best Buy I'll have to put the stock rom back on and lock the bootloader. I'm on the fence. I don't exactly want the Best Buy employee to think I'm crazy if I take it back plus it all takes up my time so I'm trying to tell myself it doesn't matter. If I caused the scratches I'd just live with it but it annoys me that they were there out of the box. Please tell me I'm crazy or I might actually go for an exchange.
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Click to collapse
Honestly you're lucky it's Best Buy. I've done multiple exchanges there before for each: MacBook, Xbox One and iPhones. They did it easy no questions asked. At least in my case. If I were you I'd exchange it. No excuses for the device to be that scratched up and imperfect out of the box. Also remember to check for Dead Pixels, Volume Rocker, and Power Button issues.
Sent from my HTC One_M8 using Tapatalk
rahtrip said:
Honestly you're lucky it's Best Buy. I've done multiple exchanges there before for each: MacBook, Xbox One and iPhones. They did it easy no questions asked. At least in my case. If I were you I'd exchange it. No excuses for the device to be that scratched up and imperfect out of the box. Also remember to check for Dead Pixels, Volume Rocker, and Power Button issues.
Sent from my HTC One_M8 using Tapatalk
Click to expand...
Click to collapse
Thanks for the advice. For a little bit today I was determined to go get an exchange but I kind of buffed out the worst scratch (which was only like 3mm) with a nail buffer so I think I'll just save myself the trouble of putting the phone back to stock, having to take it to best buy, and re-flashing the new phone. Plus I did not take a backup of the stock AT&T rom. I don't know if someone has posted it in the forums, I'm going to look, but it's just such a drag to go through with putting it back to stock then an exchange.
The volume rocker doesn't sit 100% parallel but it's very close, the power button has no issues, and the bezel is pretty well flushed with the speaker grills. I think I'll just keep this one, I am also afraid that the new one might even have worse problems. HTC needs to get their quality control tighter because I have had tons of devices but never a problem out of the box.
Next time I buy a phone I am going to make sure I check the condition thoroughly. Or at least check it before I root and flash a rom. When I got the M8 I just grabbed it and went...
So I said I wasn't going to exchange it but I was still annoyed by the flaws and I was approaching my 14 days.. took it to Best Buy today without putting it back to stock and was able to exchange it. They just switched out the SIM card and gave me a new one, but they did reiterate that they don't normally do it for scratches and they were making an exception. I could totally tell they didn't believe it was the manufacturer's fault, but they didn't give me attitude and were nice. They didn't look at the software or boot screen in the old phone so they didn't even see that it was unlocked and rooted. They mentioned it was getting sent back so HTC is going to have to deal with it, which they should have to because the one I exchanged for is totally perfect. I didn't realize the other one was even more problematic than I thought until I saw how well constructed this one is. The volume rocker doesn't fumble around, the screen is set perfectly leveled with the speaker grills, no scratches on bezel or back. This is how they SHOULD come, every single one of them. In the future when I get HTC phones I am going to examine it right then and there so I don't have to go through the trouble of sounding asinine while trying to explain what the store employees surely think are non-problems.
I don't think I would've made the exchange without this thread though so thanks. I'm now free to enjoy the awesomeness of this phone without being held back by structural annoyances.
The top panel just below the front camera is pushed out a bit so there's sharp edge and stuff is already getting caught under it. You can push it down and make it flush but it pops back up after a while.
Related
Hi guys,
New thing, i notice this on both i9100 phones (the one i sended back and the new one from today). There are like to almost same dimension parallel stains/distortions(?) on the bottom half of the screen and you can notice them only if is dark/semi-dark in the room and your phone is in front of a monitor/hdtv with a withe screen, in other conditions they can't be notice and from what i can tell they don't alter the image in any way. I will post a image from the first phone (the second one is almost the same) if you guys notice them or not, or you have a theory, please post.
Thanks.
Looks to me like a small manufacturing mark or defect in the polarising filter on the screen. I wouldn't be concerned with this, i doubt you'll ever get an LCD that doesn't have something like this.
the reason it is only showing up in front of a TV or screen is because the light coming off it is polarised. normally this shouldn't be visible, so the manufacturers aren't concerned
Somebody please correct me if i am wrong
No, i'm not concerned. I think is probably from the machine that holds the glass during production or assembly (because there are two i9100 with the same shape of the stains). I just wandered if other owners of i9100 notice the same thing with their phones, but from what i see nobody bothers...oh well, thanks anyway.
Well my phone doesn't have that. And phones I've had before haven't had that. If it doesn't bother you then that's fine...personally I'd be and would get a replacement.
These phones should be *perfect*
666fff said:
Well my phone doesn't have that. And phones I've had before haven't had that. If it doesn't bother you then that's fine...personally I'd be and would get a replacement.
These phones should be *perfect*
Click to expand...
Click to collapse
Ok sir, i will play this game, lets talk facts:
- This is my second phone after returning the first phone with the same problem and some package issue.
- The two phones come from the same online retailer but diffident distributors, this means is bigger than a batch problem.
- The problem is almost identical (two stains same shape), but visible only in one condition (mentioned above) and only from a very wide angle (btw if you tilt the phone in that light and angle the stains change color from darker to lighter).
- It doesn't affect in any way, shape or form the generated image, it can only be seen with the lcd off and in a fluorescent light.
- If you return for the second time the device, you have to wait for betwin 2-10 days (again) for the service department to come with a resolve and you risk to get a money back resolve, witch mean from 4-14 days to transfer your money in your bank account and after you start from the beginning with another retailer (all retailers have the same distributors).
With all above taken into account, honestly, what would you do?
*Hellover, let's play a game*
:0
I think you're very unlucky to get a replacement with the same problem. Like I said, mine has an absolutely perfect screen, and given the fact this is an expensive flagship handset, everybody should have a perfect screen. Even on cheap phones I've never seen the poor screen QC that I've seen on the GS2, it's a shame. But NEVER accept anything less than flawless. Imagine the blob gets bigger and distorts the image somehow? You will be angry!
Personally, it would be hassle waiting for a replacement or a refund etc, but I'd much rather have my money back or a flawless phone, than hold on to a clearly flawed one. It's bothered you enough to post up on XDA about it. Seriously man, just return it. Maybe get a cheap phone and wait til the Nexus Prime comes out...
666fff said:
*Hellover, let's play a game*
:0
I think you're very unlucky to get a replacement with the same problem. Like I said, mine has an absolutely perfect screen, and given the fact this is an expensive flagship handset, everybody should have a perfect screen. Even on cheap phones I've never seen the poor screen QC that I've seen on the GS2, it's a shame. But NEVER accept anything less than flawless. Imagine the blob gets bigger and distorts the image somehow? You will be angry!
Personally, it would be hassle waiting for a replacement or a refund etc, but I'd much rather have my money back or a flawless phone, than hold on to a clearly flawed one. It's bothered you enough to post up on XDA about it. Seriously man, just return it. Maybe get a cheap phone and wait til the Nexus Prime comes out...
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Click to collapse
GOD Damm it...man! Now i have to w8 for the "money back guarantee!!!"... i send it back because of YOU!....no man, thanks, you are right, i will settle for one with flawless everything. I attached a picture with the old one and the ex new one side by side.
I will change the retailer. lets hope third is a charm...
Later.
Well, third device, second retailer, same defect. I'm done, i didn't try the withe version but then again i don't like withe, so i will keep this one.
That sucks man. You could upgrade to galaxy nexus soon though!
I didn't even know it existed until I was messing around with my camera in the dark last night and could see it in the picture. Since then I have come across topics talking about the problem, and I almost feel like more phones have it than don't have it. I am getting tired of exchanging these phones. I started with a skyrocket then exchanged it for another skyrocket after the screen got really scratched up after about 10 hours of owning it and barely even touching it. I then exchanged the second skyrocket for the sg2 because it was $100 cheaper and I read that the sg2 is actually a more powerful phone. I was extremely happy with my choice until I noticed the the screen on my phone appeared to not be set properly. The bottom portion of the screen was about flush with the bezel while the top was recessed into the bezel. This phone was perfect until I came across the spotting issue. This is honestly something I could live with since I will rarely be in a situation where I will see it, but it is annoying that samsung can't get their QC straight. The thought crossed my mind to just get my money back and hope that the nexus comes out.
JaRay said:
I didn't even know it existed until I was messing around with my camera in the dark last night and could see it in the picture. Since then I have come across topics talking about the problem, and I almost feel like more phones have it than don't have it. I am getting tired of exchanging these phones. I started with a skyrocket then exchanged it for another skyrocket after the screen got really scratched up after about 10 hours of owning it and barely even touching it. I then exchanged the second skyrocket for the sg2 because it was $100 cheaper and I read that the sg2 is actually a more powerful phone. I was extremely happy with my choice until I noticed the the screen on my phone appeared to not be set properly. The bottom portion of the screen was about flush with the bezel while the top was recessed into the bezel. This phone was perfect until I came across the spotting issue. This is honestly something I could live with since I will rarely be in a situation where I will see it, but it is annoying that samsung can't get their QC straight. The thought crossed my mind to just get my money back and hope that the nexus comes out.
Click to expand...
Click to collapse
Return it directly to Samsung if you are having that much of a problem, I have never encountered anyone directly who has had the same problem but you do have some recourse to c.y.a.
I'd take it back to the store you got it at, and if they aren't willing to do something you should be able to send it to Samsung to get it repaired/replaced.
Good luck!
JaRay said:
I didn't even know it existed until I was messing around with my camera in the dark last night and could see it in the picture. Since then I have come across topics talking about the problem, and I almost feel like more phones have it than don't have it. I am getting tired of exchanging these phones. I started with a skyrocket then exchanged it for another skyrocket after the screen got really scratched up after about 10 hours of owning it and barely even touching it. I then exchanged the second skyrocket for the sg2 because it was $100 cheaper and I read that the sg2 is actually a more powerful phone. I was extremely happy with my choice until I noticed the the screen on my phone appeared to not be set properly. The bottom portion of the screen was about flush with the bezel while the top was recessed into the bezel. This phone was perfect until I came across the spotting issue. This is honestly something I could live with since I will rarely be in a situation where I will see it, but it is annoying that samsung can't get their QC straight. The thought crossed my mind to just get my money back and hope that the nexus comes out.
Click to expand...
Click to collapse
Never seen any of the issue you speak of, and sold tons of these phones. Have one myself, and again, never seen these issues. No offence, but sounds like your either extremely OCD, or lying to make Samsung look bad.
I had that issue on both phone the second was even worse a thick transparent black line was accros and down the screen. It was worse when I watch Netflix or movies at night. I ended going to Device support center and they order me a new one. This current one has a small blob on the top left but is minimal
So I just leave it.
Sent from my SAMSUNG-SGH-I777 using xda premium
So, I received my HTC One M9 and activated it April 1st. There seemed to be nothing out of the ordinary. However, I just noticed that there seems to be a small crack under the screen. This is a crack that is not on top of the screen but underneath the main screen. You only see it when the phone has a dark screen and when the right angle of light hits it.
Now, I haven't dropped, banged, stomped, hit, bumped, squeezed, etc. my phone. I have used it just the exact same as I used any other HTC phone I have had (EVO 3D, EVO, EVO LTE, and M7). None of them have had this issue. I was reading some other forums and they think it could have something to do with overheating of the phone causing the internals to flex and crack the digital display or they thought it could be from pressure.
My questions are these. First, does anyone else have this problem? The crack is almost not noticeable unless under the certain light conditions. That is why I think it might have been there the whole time and I just didn't notice it. Second, do you think that is why HTC came out with the Uh-Oh program? They realized that there was some issue where the phones could crack internally from normal use and didn't know how to fix it? So, in a brilliant marketing/damage control, they unveiled the Uh-Oh program in an attempt to right what they found to be wrong?
Also, the two other forums which seem to apply are the following. The first is the one with the S4 users who noticed a crack under the screen. The second is the more interesting one and as I type this I think this is what happened to my phone. I noticed an oily substance that was in the middle of my clear case. I thought I spilled something on it and just didn't notice to clean it up. Now I realize that probably came from inside the phone. I have no idea what happened but I know it was from nothing I did. Just curious if anyone else experienced this. I'll submit photos once I can take a picture at a good angle.
http://forum.xda-developers.com/showthread.php?t=2454092
http://forum.xda-developers.com/showthread.php?t=439410
bpdamas said:
So, I received my HTC One M9 and activated it April 1st. There seemed to be nothing out of the ordinary. However, I just noticed that there seems to be a small crack under the screen. This is a crack that is not on top of the screen but underneath the main screen. You only see it when the phone has a dark screen and when the right angle of light hits it.
Now, I haven't dropped, banged, stomped, hit, bumped, squeezed, etc. my phone. I have used it just the exact same as I used any other HTC phone I have had (EVO 3D, EVO, EVO LTE, and M7). None of them have had this issue. I was reading some other forums and they think it could have something to do with overheating of the phone causing the internals to flex and crack the digital display or they thought it could be from pressure.
My questions are these. First, does anyone else have this problem? The crack is almost not noticeable unless under the certain light conditions. That is why I think it might have been there the whole time and I just didn't notice it. Second, do you think that is why HTC came out with the Uh-Oh program? They realized that there was some issue where the phones could crack internally from normal use and didn't know how to fix it? So, in a brilliant marketing/damage control, they unveiled the Uh-Oh program in an attempt to right what they found to be wrong?
Also, the two other forums which seem to apply are the following. The first is the one with the S4 users who noticed a crack under the screen. The second is the more interesting one and as I type this I think this is what happened to my phone. I noticed an oily substance that was in the middle of my clear case. I thought I spilled something on it and just didn't notice to clean it up. Now I realize that probably came from inside the phone. I have no idea what happened but I know it was from nothing I did. Just curious if anyone else experienced this. I'll submit photos once I can take a picture at a good angle.
http://forum.xda-developers.com/showthread.php?t=2454092
http://forum.xda-developers.com/showthread.php?t=439410
Click to expand...
Click to collapse
Here are some photos of the crack. Again, this is under the screen. The third image is a copy of the second but with the crack outlined since it is hard to see. Does anyone else have this?
I doubt they created the replacement program for this. I doubt heat would make a crack like that (not on the edge).
It may be just a scratch or contamination underneath and not a crack.
I'd be curious what it looks like with a screen protector on it (glass or plastic).
If the phone is working good, and it's not a "growing crack", and you can only see it when off, I'd tend to leave it and save your replacement claim for a more serious injury.
I don't see anything like that on mine.
mswlogo said:
I doubt they created the replacement program for this. I doubt heat would make a crack like that (not on the edge).
It may be just a scratch or contamination underneath and not a crack.
I'd be curious what it looks like with a screen protector on it (glass or plastic).
If the phone is working good, and it's not a "growing crack", and you can only see it when off, I'd tend to leave it and save your replacement claim for a more serious injury.
I don't see anything like that on mine.
Click to expand...
Click to collapse
I agree i doubt ut oh was created for this reason. They had a very similar program with the m8 that was for 6 months im sure they just made the program even better to try to compete since phones are just starting to plateau.
mswlogo said:
I doubt they created the replacement program for this. I doubt heat would make a crack like that (not on the edge).
It may be just a scratch or contamination underneath and not a crack.
I'd be curious what it looks like with a screen protector on it (glass or plastic).
If the phone is working good, and it's not a "growing crack", and you can only see it when off, I'd tend to leave it and save your replacement claim for a more serious injury.
I don't see anything like that on mine.
Click to expand...
Click to collapse
Just curious, what would seeing it with a screen protector do? I am going to probably wait to send it in but either way, I don't think it is my fault. It's great they will replace it under their Uh-Oh program but it makes me feel like I am paying $100 for their mistake. If this wasn't there, I could get $100 toward my next phone.
bpdamas said:
Just curious, what would seeing it with a screen protector do? I am going to probably wait to send it in but either way, I don't think it is my fault. It's great they will replace it under their Uh-Oh program but it makes me feel like I am paying $100 for their mistake. If this wasn't there, I could get $100 toward my next phone.
Click to expand...
Click to collapse
You're talking about the $100 that wasn't there to begin with? I don't remember HTC giving me a $100 check when I bought the phone. You're not paying for anything because nothing is coming out of your own pocket. At least they give you a replacement without having to sign up for some TEP or whatever Sprint offers these days.
dafluke24 said:
You're talking about the $100 that wasn't there to begin with? I don't remember HTC giving me a $100 check when I bought the phone. You're not paying for anything because nothing is coming out of your own pocket. At least they give you a replacement without having to sign up for some TEP or whatever Sprint offers these days.
Click to expand...
Click to collapse
That is the $100 I am talking about. I guess I am worrying about the future. I will be out $100 if I buy another HTC phone. Since it doesn't seem like that big of a deal to you, I will gladly accept $100 from you if I buy another HTC phone and need to send this one in under the Uh-Oh program. If I can't count on your donation, I will be out the $100 in the future due to an issue that is not my fault. That is simply my point.
bpdamas said:
That is the $100 I am talking about. I guess I am worrying about the future. I will be out $100 if I buy another HTC phone. Since it doesn't seem like that big of a deal to you, I will gladly accept $100 from you if I buy another HTC phone and need to send this one in under the Uh-Oh program. If I can't count on your donation, I will be out the $100 in the future due to an issue that is not my fault. That is simply my point.
Click to expand...
Click to collapse
Again, it's $100 that neither of us actually have from HTC. My point was that even if you didn't claim it under the uh oh program, there's no guarantee you won't need to use it the entire year. Anything can happen. Why worry about the future now?
Have you tried contacting HTC to see if it's a manufacturer's defect? I'm fairly certain defects would be covered under their warranty and you won't have to claim it under the uh oh program.
dafluke24 said:
Again, it's $100 that neither of us actually have from HTC. My point was that even if you didn't claim it under the uh oh program, there's no guarantee you won't need to use it the entire year. Anything can happen. Why worry about the future now?
Have you tried contacting HTC to see if it's a manufacturer's defect? I'm fairly certain defects would be covered under their warranty and you won't have to claim it under the uh oh program.
Click to expand...
Click to collapse
If things happening now affect my future, then I worry about it and figure out what to do.
I actually did contact HTC and they are willing to take it back to verify if it was a manufacturer defect or not. They have a program where they ship you a replacement phone and then you ship them back your broken phone with a prepaid label. However, under that program you are automatically required to file it under the Uh-Oh program and there is no going back. They gave me the option just to send it to them and a level 2 tech was going to track it and give me the option to get the phone back if it was going to be an Uh-Oh claim. I was told they would send a shipping label but haven't received an email back with the label. I plan to call them again to confirm I will get a shipping label but haven't had the time yet.
Thanks for your thoughts. Not sure how this will play out but I will be reaching out to you if I buy a new HTC phone when it comes out. :laugh: (Hopefully my sarcasm comes out in my posts).
bpdamas said:
If things happening now affect my future, then I worry about it and figure out what to do.
I actually did contact HTC and they are willing to take it back to verify if it was a manufacturer defect or not. They have a program where they ship you a replacement phone and then you ship them back your broken phone with a prepaid label. However, under that program you are automatically required to file it under the Uh-Oh program and there is no going back. They gave me the option just to send it to them and a level 2 tech was going to track it and give me the option to get the phone back if it was going to be an Uh-Oh claim. I was told they would send a shipping label but haven't received an email back with the label. I plan to call them again to confirm I will get a shipping label but haven't had the time yet.
Thanks for your thoughts. Not sure how this will play out but I will be reaching out to you if I buy a new HTC phone when it comes out. [emoji23] (Hopefully my sarcasm comes out in my posts).
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Click to collapse
No worries. I'll start a gofundme account in your honor lol
Keep us posted on what happens. I don't see how this would be an Uh oh claim if you didn't do the Uh oh. Guess I better go read the fine print again.
dafluke24 said:
No worries. I'll start a gofundme account in your honor lol
....
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Click to collapse
Cha-Ching!!!!!
I think the Uh-Oh Protection is very clever. Let's say, in a year, you've never had an issue that the heavy duty aluminum and thick glass can't handle. Now the HTC One M10, (or MX, as I think it's going to be called because of marketing) just hit the market at the same time as the Galaxy S7, the LG G5, and the Xperia Z-WhoGivesADamn and you're trying to decide which you want.
But wait! $100 off? Well gee. That's hard to pass up!
Alternately, fine print time...
HTC drops the "One" line. You go to a store to use your $100.... And they point out that the exact text is "If you don't need a replacement, we'll give you $100 toward the purchase of your next HTC ONE" .... But there is no more HTC One. Unless you want another m9.
Anyone seen these available anywhere? My Nexus is 21 days old and the speaker grill fell off somewhere, searched and searched and can't find it. I purchased directly from T-Mobile and they said nothing they can do as I am outside the buyers remorse period and suggested calling Motorola, which I did, they will exchange the phone but I have to send mine in, wait for it to be inspected then they will send a replacement. Seems like a lot for what must be a couple dollar part.
I did find one for the moto x, $5 and $20 shipping from etradesupply but doesn't look the same and that's a hefty shipping for a $5 part.
I'm in the same boat. Hoping a way to buy that part shows up.
Just noticed mine is coming loose too...only a matter of time I guess..got insurance thru tmo tho but still..kinda ****ty
Still no luck, guessing not much we can do about it. If you guys come across them please post back. Makes the phone ugly with it missing and I work in construction, somehow I think it will allow more dust and debris into the phone.
http://forum.xda-developers.com/moto-x-2014/accessories/replacement-speaker-covers-t3004674
Just an update,. Motorola sent me a replacement phone because of the speaker grill, even allowed me to change to the cloud white one. New one however has it's own set of issues such as qi charging doesn't work, people complained I sounded like I was under water and lastly, the vibration from touching the screen would make a loud rattling noise... it's on it's way back to Motorola. Hoping the next one works correctly.
Ducter said:
Just an update,. Motorola sent me a replacement phone because of the speaker grill, even allowed me to change to the cloud white one. New one however has it's own set of issues such as qi charging doesn't work, people complained I sounded like I was under water and lastly, the vibration from touching the screen would make a loud rattling noise... it's on it's way back to Motorola. Hoping the next one works correctly.
Click to expand...
Click to collapse
Talk about bad luck.
wolfen69 said:
Talk about bad luck.
Click to expand...
Click to collapse
Nah, not really.... Just normal luck for me when dealing with stuff like this lol.
Another update, while it's been time consuming, Motorola finally sent me a fully functioning phone. Speaker covers are both firmly attached and qi charging works, no odd noises with vibrating or anything. Loaded up the same ROM on both phones and the new one reboots, completely loads everything up a good 5 seconds faster than the old one. I even held them both in my hands and simultaneously rebooted them because just in general use the new one was noticeably quicker.
Motorola did accidentally charge my card tho, they were supposed to just put a hold on it while they waited for me to ship the original back so they offered me a free set of the new moto surround BT headsets as compensation for my troubles, without me asking for a thing, pretty good customer service IMO.
Anyways, all said and done I am happy with how they handled it and have no issues recommending Motorola products to anyone considering them, with the new moto x pure coming out, I'll probably pick one up now over the oneplus 2 for the simple reason of having faith in the customer service they offer.
On my Verizon V10 the power button/fingerprint scanner seems pretty loose. There's a lot of play up and down, kind of like this video. Is this common? Is this a defect? Should I swap it out while I'm in my 14 days?
Mine is like this also probably so it allows for the finger to conform
Sent from my LG-H901 using Tapatalk
Also feels loose on mine, but not too bad. Maybe intended as mentioned above.
Mine is not that loose. It has a little bit of play but I don't hink it's as much as what your video shows.
I have the black T-Mobile version.
Sent from my LG-H901 using Tapatalk
Rolling the T-Mobile version here as well. Mine isn't as loose as it looks like yours is.
I'd go and get a replacement if you think it'll cause problems in the future.
F600S here... I would say loose, but the video is like twice mine.
Mine started out being a little wobbly but has gotten progressively worse over the last 2 days. I'd say now it's as wobbly and creaky as in the video. Gonna head to the Verizon store to check out the floor display and possibly swap it out.
odesskiy said:
Mine started out being a little wobbly but has gotten progressively worse over the last 2 days. I'd say now it's as wobbly and creaky as in the video. Gonna head to the Verizon store to check out the floor display and possibly swap it out.
Click to expand...
Click to collapse
Good idea. Better to go work it out now instead of letting it fester inside you.
My fingerprint reader wasn't working well at all, took 20 minutes to register fingerprint and unlocking was hit and miss. Took it back to store and tried the demo. The demo was perfect. They gave me a new phone and reader didn't work. (the sales guy couldn't get it to work either)
Then I realized the only thing different was the cheap Verizon case.
With the case off, and touching the metal edges while using fingerprint reader it unlocked 100 percent all the time.
If you have issues try without case. Must have something to do with conductivity. Happy camper now.
Mine has a little play in it as well. I wonder if it was the result of the jagoff TMO employee straining to turn the thing on with brute force before I asked him to stop then hand it to me. Oh boy, this feel lighter than my G3, you sure the battery is in it?
I'll forever blame that person now.
I swapped mine out, now a week later the button on the new unit is pretty wobbly too. I don't know how well LG designed/tested this thing and what kind of long-term durability we should expect out of it. I love the phone, so I'm not going to return it. Let's see if any wide-spread issues creep up.
same Problem
I have the same problem but its not that bad, it does not stay stuck onto one side but i did notice that it was very creaky and sounded like springy