Related
having owned an eris, inc1, inc2, rezound, inc4, and gnex recently.
does anyone also get weired out when u see the lights on the phone, cos when they were off on the inc2, they were off cos they were leds.
I have to say I really like this phone.
It's built exactly like the Rezound - the fact that you don't have to take out the battery to get to the sd card on this phone like u did in the Rezound (sounds like wouldn't be an issue, but when trying to get from bootloader to recovery, this really helps lol)
anyway, the gnex I had for about a month, it was fun, mainly because I only use HTC phone do to my extreme liking of HTC Sense.
it was just too large, when I traded it for the rezound the slimmness of the rezound felt like heaven.
the rezound though is and will forever be plauged with a horrendous community (for whatever reason, idk but to me it was worth going back to my inc2 than to stay in that crap of a community)
sorry for the rant
anyway, I think the build quality is OK on the inc4g/rezound
i think the battery back is not attached as well as it should/could be
if any of you are coming from the inc2 that was very hard to take it off.
don't get me wrong the inc4g is a nice build, but IMO the inc2 was better.
has anyone have the loose battery door like myself? drives me nuts, I had it on the rezound and actualy boght another battery door which did help, i think the more u pull it on and off the looser it gets, so i might cal verizon and ask for a new one sent out.
or maybe some paper under the door on top battery, that worked great on rez until i got a new door lol.
My door is not loose at all... Make sure are the clips are set... If it is than I would suggest going to a Verizon store and getting another unit... Not just another battery cover cuz the problem can be with units clips.. if u don't wanna deal with all that... You can always buy your self a case and call it a day lol
Sent from my ADR6410LVW using Tapatalk 2
My battery cover snaps on fine, but there is just a bit of squeaking and movement right where the NFC contacts are.
Sent from my HTC Incredible 4G
I'm coming from the Inc2 as well, so I know what you men about its rock solid build.
Sent from my HTC Incredible 4G
thanks guys, your input def means a lot.
thought I may have been too OCD haha.
I had this prob. when I had the Rezound (which I hated, was a brick) but this phone is literally built identically to the Rezound but our phone has the SD slot like the inc2, and the rez has is under the battery(which sucked when havig a PG..zip) on ur sd card and trying to get into recovery haha. oh man)
I eventually put paper behind the back door, but decided one day to take them out and it just felt better to me so i kept it.
I also bought a new back door lol.
it actually did help. I think the more you pull it off and on obv. the more it wears on it.
miguel11691 said:
My door is not loose at all... Make sure are the clips are set... If it is than I would suggest going to a Verizon store and getting another unit... Not just another battery cover cuz the problem can be with units clips.. if u don't wanna deal with all that... You can always buy your self a case and call it a day lol
Sent from my ADR6410LVW using Tapatalk 2
Click to expand...
Click to collapse
I wana go to the store but I know they will just say that's how they are.
they may suggest buying a new back door hahha
i tried calling making up some **** trying to get a new one sent and the only way was to charge cc full retail until they got this one back, but wasn't worth all thta hassle for what could just be me being OCD.
but once that 14 days is gone they will send u a refurb before u can say hello.
it's funny to me sometimes how easily it is to get a refurb and the reasons ppl do.
I read once some sent back his inc1 saying the speaker blew (it hadn't), but the screen had a scratch out of no where, so he got a refurb cos the scratch.
I think the refurbs are a 50/50, they can either be a perfect, a phone someone used for a day and traded in, and I've read ppl getting refurbs that still contain custom recoveries.. whether this is true who knows but I have gotten pretty bad refurbs to the point i had to call to send another because the one i got sucked.
inc2 was a great phone but had some weird flaws to me, id get a refurb and one of the soft keys had a virbate u couldnt even feel and the other one was so hard and loud it was to the point they both were so bad i called for another one, which was luckily perfect on the soft keys but the friggin power buttun is pushed in. the one with the really low soft keys had a crap power button pushed in too, and the craqzy vibrate soft key refurb had a perfect power button, it was never ending.
I finally found a good one, gave to my bro, got a rezound, bought an inc2 on CL it was somehow perfect, must have jsut gotten a refurb lol it was so mint, and gave it to me for $100, which i sold yesterday for $120 haha.
sorry for the rant.
the inc4 is an amazing phone.
I'm very happy I chose to get the Galaxy Nexus for month and then sold it for the Rezound which I used for a few months that I then sold for the inc4 on contract.
def worth it.
only other phone id want is one S and thats not coming, so this phone = win.
andybones said:
I wana go to the store but I know they will just say that's how they are.
they may suggest buying a new back door hahha.
Click to expand...
Click to collapse
I'm a freak about my phone being quiet in hand and solid as well. I look at it this way... this phone will be the most handled and used device I own for the next year at the very least, so I want it to be perfect. Any odd squishing or squeaking will eventually drive me insane.
I actually took my Inc4G back to Best Buy to see if I could get a replacement because of the battery door squish/squeak. Rather than go through the whole process of an exchange, the BB chick popped the battery door off of her own Inc4G to see if the fit was different. It was, but not in a good way. Hers was loose near the power button, but solid near the NFC contacts. So I just stayed with my own.
I think it's just something with this model... not a perfectly fitting door, might have something to do with the unconventional shape. Who knows. I might try the paper trick. I'll do anything to avoid putting a case on my phone as I hate the additional bulk. If paper doesn't work, I'll have to see about getting a replacement door. Other than that, this thing has been stellar. Just give me some AOSP/CM10 and I'm in heaven.
Its weird because I pulled several of them out of the box today to check the backs.... They all seemed solid... Maybe a bad batch?
Sent from my ADR6425LVW using xda premium
Woohoo! Just went to a different Best Buy and swapped the battery door... Nice and tight. And quiet. I'm satisfied.
Sent from my HTC Incredible 4G
I am having issues with the back door also, mine is loose and you can see the one door clip is messed up. VZW is shipping me a new back door and I am really hoping it resolves it or else I may look at a different model. :-(
jvward said:
I am having issues with the back door also, mine is loose and you can see the one door clip is messed up. VZW is shipping me a new back door and I am really hoping it resolves it or else I may look at a different model. :-(
Click to expand...
Click to collapse
did u just call and say ur back was messed up and ask for new one?
I went to a store and after talking to the manager who was honestly a condescending ****, he said he would have a new one shipped to me and refused to switch the phone out on the spot which he should have done. Normally my experiences with Verizon are really good I might add.
picked up my phone earlier this afternoon, (preorder 32gb) 1st im told that my wireless hdmi will arrive at a later date, when i open up my box once im home i see that the top speaker grill did not adhere properly. only half of it is sitting right (camera side) but the half with the sensors is floating ever-so slightly. i am in love with the phone but this is really bothering me. i can clearly see the red adhesive and some is even on the side of the phone. after a quick phone call to at&t i was told i can go back to the store i which i pre-ordered and recieve a new phone.
picture with the headphone port shows a normal adhered corner and the other shows the gap on the grill
Has anyone else had a problem like this?
so take it back get it replaced
ofcourseimnaked said:
picked up my phone earlier this afternoon, (preorder 32gb) 1st im told that my wireless hdmi will arrive at a later date, when i open up my box once im home i see that the top speaker grill did not adhere properly. only half of it is sitting right (camera side) but the half with the sensors is floating ever-so slightly. i am in love with the phone but this is really bothering me. i can clearly see the red adhesive and some is even on the side of the phone. after a quick phone call to at&t i was told i can go back to the store i which i pre-ordered and recieve a new phone.
picture with the headphone port shows a normal adhered corner and the other shows the gap on the grill
Has anyone else had a problem like this?
Click to expand...
Click to collapse
Very similar to mine but not quite as bad as what your pic shows. I decided not do anything because it is purely a cosmetic issue and you have to look really hard on mine to see it plus all my parts are aligned spot on so everything is flush with no over hang. If I had yours I would take it back to the store and demand another 32 GB asap. They should have em. 64 GB will take some time to reach stores so I may decide later to exchange.
You have a one year warranty so you could wait too. Remember iPhone 5 had similar quality issues at launch.
Lol, I'm just waiting for mine to come in. I presume I will get one that has a perfect body, but a dead pixel or two, I will then return it for one with a flawless screen, but screwed up body, and then be forced to live with it.
I went to a store to buy mine and made them open the box before I took it
Sent from my M7 using Tapatalk 2
ofcourseimnaked said:
picked up my phone earlier this afternoon, (preorder 32gb) 1st im told that my wireless hdmi will arrive at a later date, when i open up my box once im home i see that the top speaker grill did not adhere properly. only half of it is sitting right (camera side) but the half with the sensors is floating ever-so slightly. i am in love with the phone but this is really bothering me. i can clearly see the red adhesive and some is even on the side of the phone. after a quick phone call to at&t i was told i can go back to the store i which i pre-ordered and recieve a new phone.
picture with the headphone port shows a normal adhered corner and the other shows the gap on the grill
Has anyone else had a problem like this?
Click to expand...
Click to collapse
mine has a very slight gap, similar to yours on the right side, except mine is more uniform. I think it's the fact that it's glued on. personally I'm not worried, but yeah if it bothers you go demand another one. they promised you zero gap construction, if you don't thin theyve met that promise you go back till you get one that does bro.
Guys, anyone has dead pixels on their Ones? Got them on two of mine....any idea how many considered defective by HTCs standards?
Sent from my HTC One X+ using Tapatalk 2
I called AT&T and they told me to go to my nearest store and they would replace it, even if it were a minor cosmetic defect it would still worry me. Even the slightest bit of water could go in through a gap like that and damage anything or even worse activate a water strip forcing you to go through Insurance for such a new phone. They were pleasant and accommodating over the phone, I'm glad it was an easy fix.....
Now I'm just sitting here staring at the phone, it makes no sense to do anything software wise to it because I'm going to return it in the morning..... No fun for me today
Dottcent said:
Guys, anyone has dead pixels on their Ones? Got them on two of mine....any idea how many considered defective by HTCs standards?
Click to expand...
Click to collapse
Not sure about HTC but AT&T will exchange it for you..
Dead pixels is a definite return in my book.
Wow!!I was wondering it's only me or a wide spred issue. Now I know it's not just me. My phone looks perfect at the top but the bottom has imperfections. There is a very slight gap and I can feel the ups and downs when I move my finger around the edges. I think I should go to AT&T sore and see if the replace it.
Dottcent said:
Guys, anyone has dead pixels on their Ones? Got them on two of mine....any idea how many considered defective by HTCs standards?
Sent from my HTC One X+ using Tapatalk 2
Click to expand...
Click to collapse
I had the same issue with mine, and the store manager said he would only exchange it if it had three dead pixals. The phone had about five dead pixals but in two different clusters which made it seem like only two pixals, due to the high dpi. The store manager than called att and asked what he should do because he was only able to see two dead spots/pixals. They probably told him it was up to him and that the defective pixals should be clearly seen with the naked eye. He refused to exchange it because he felt uncomfortable not being able to see more than two dead spots/pixals. I tried a different store with much success. Probably because the store manager was so understanding of the issue.
I went to the store and replaced mine. The first one they showed me has the same issue (uneven flow of construction with the bottom speaker top) and pulled another one which still suffers with similar issue but not that evident. I took the second one and left. It looks like the bottom part of the phone is little complex and very wide spread build issue with these phones.
rajbsn said:
I went to the store and replaced mine. The first one they showed me has the same issue (uneven flow of construction with the bottom speaker top) and pulled another one which still suffers with similar issue but not that evident. I took the second one and left. It looks like the bottom part of the phone is little complex and very wide spread build issue with these phones.
Click to expand...
Click to collapse
I've looked at many phones. I have yet to seen one without the small gap. It seems that only some have smaller gaps than others. But make sure your speaker grills are at least align correctly.
Sent from my HTC One using Tapatalk 2
Dreadsteel said:
I've looked at many phones. I have yet to seen one without the small gap. It seems that only some have smaller gaps than others. But make sure your speaker grills are at least align correctly.
Sent from my HTC One using Tapatalk 2
Click to expand...
Click to collapse
Their Display phone was perfect. It looks like they are displaying Apples and selling Oranges.
hey i was finally able to recieve a new phone, i walked into my local at&t and spoke to a rep. i was reffered to the assitant manager who looked at his own phone and refused me a replacement phone. i pressed him and gave my phone to the store manager who only agreed to give me a new unit once she saw the red adhesive showing on my top speaker grill. i went and looked at every display model they had, bottom grill on the phone shows a miniscule gap towards the center of the device. speaker grill on top also shows a gap that is more prominent towards the ir blaster. Not sure if this is normal but i will try to visit other locations even a sprint or t-mobile store and look at the build quality on their versions and take pictures to compare. im not too sure of why something like this should happen, but my 1st guess would be an unlevel surface underneath most likely from the injected plastic... i really hope it isnt, such a beautiful phone. something like this should not have a rushed manufacturing process.
About the gap, I got 3 Ones from Att and they all got tiny gaps, but seem to be glued tight, but I mostly looked at uneven speaker grills and screen, since all had some!
Ps, Double Dip is lovely case, got one with the purchase
Every single One we have sold at my store has has zero gap. I've made it a point to look at each one.
Sent from my HTC One X using xda premium
CraigP17 said:
Every single One we have sold at my store has has zero gap. I've made it a point to look at each one.
Sent from my HTC One X using xda premium
Click to expand...
Click to collapse
I just got my "baby" yesterday. And with trying to entertain a 1 year old with a slight head cold, plus do all the data transfers from my One X+ to this one, I never thought to actually look the thing over. But I'll be darned, after reading the first few posts just now, I took my case off and yep, there is an ever so slight defect as well. Their not gaps..but a slight "wavelike" unevenness all around. I have very sensitive tactile sensations in my fingers, so i can feel roughness on certain spots. Trying not to let it bother me, but my neuroticism is trying to kick in.
davidper said:
I had the same issue with mine, and the store manager said he would only exchange it if it had three dead pixals. The phone had about five dead pixals but in two different clusters which made it seem like only two pixals, due to the high dpi. The store manager than called att and asked what he should do because he was only able to see two dead spots/pixals. They probably told him it was up to him and that the defective pixals should be clearly seen with the naked eye. He refused to exchange it because he felt uncomfortable not being able to see more than two dead spots/pixals. I tried a different store with much success. Probably because the store manager was so understanding of the issue.
Click to expand...
Click to collapse
Really, they refused you an exchange? When I had my Optimus G, they exchanged it for me because it got too hot. If you get a new device and it has dead pixels, they should not be able to refuse service. Dead Pixels should not be a standard.
rajbsn said:
Wow!!I was wondering it's only me or a wide spred issue. Now I know it's not just me. My phone looks perfect at the top but the bottom has imperfections. There is a very slight gap and I can feel the ups and downs when I move my finger around the edges. I think I should go to AT&T sore and see if the replace it.
Click to expand...
Click to collapse
Mine is fine, I don't think this is WIDESPREAD issue.
Hey all,
I'm just posting to see how many people have noticed HTC's poor quality control for the One. I went through 4 of these before finally giving in and just returning. I visited three different best buys in order to try to find a decent One. I love the phone, the way it looks, the way it sounds. My first phone had crackling coming through the speakers and gaps all around the edges, so I returned that. My second had glue coming out around the sides of the phone and a few stuck pixels. I also want to throw in that none of the One's I saw had the top of the display glass level with the phone. It was always sticking up and my finger would run against it when pulling the notification slide down. My third had a bunch of stuck pixels and I noticed that the screen was slightly yellow. I don't know if that comes from HTC using two different suppliers for their phone displays, but I'd imagine that was the case. Final One had one stuck pixel up top in the status bar. I was okay with that stuck pixel though, it wasn't in a very noticeable area so I decided to let it go. This phone still had crackling coming through the speakers but only on youtube with beats audio turned on. I'm guessing that is just a software issue as all my Ones had experienced that. I went to watch YouTube a few days after I got the phone and during the black loading screen before a video I noticed a few more pixels had become stuck.
I downloaded a pixel test and fixer app and tested with the black screen. My One had developed at least 10 stuck pixels all over the display. I consider that a sign of the display failing. Running the stuck pixel fixer did nothing to help. To say I'm disappointed is an understatement. The One is the nicest, most unique idea for a phone I've ever seen. I really want a good one but I haven't been able to find a single one without issues. At bestbuy for the third one, the mobile specialist even opened their entire stock for me looking at each phone and was flabbergasted by all the issues we were finding with the phones.
So has anyone else had as many issues as I have? My builds were all from mid to late April in their build numbers. I'm just so disappointed, I want the One but am not going to pay for something that I feel isn't up the standards that it should be. I may go with the Galaxy but I just know I'll always be disappointed that I didn't get the One. I've tested the Galaxy, the speakers are obviously worse, the headphone sound isn't as crisp and the screen isn't as nice.
TL; DR: I returned four HTC Ones all due to different issues and am wondering if anyone else has had any of the same issues. I'm not trolling, I'm honestly disappointed.
This topic has been discussed countless times. Do we need another thread?
Please enter a valid message
martyagt4 said:
Yes. People should know that HTC can not make high quality phones. Gap riddled "gapless" phones. Capacitive buttons that don't work half the time (like the Nexus One.. they didn't learn? wtf..). Too much glue? Glass that isn't flush??
At best this is a $100 phone. Shame on HTC trying to charge for the junk they produce. Flagship phones should be flawless at this price point. Yes, the oddball phone will sneak through QC, but it's ridiculous already.
That being said, the insides are awesome. I absolutely looooove the battery life I get from this phone. Front facing speakers are a no brainer, and I can't believe no one did it yet.
Click to expand...
Click to collapse
Were you able to find a phone with no blatant flaws? If so I'm extremely jealous...
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keving9012 said:
Were you able to find a phone with no blatant flaws? If so I'm extremely jealous...
Click to expand...
Click to collapse
Mine was flawless first try
Sent from my HTC One using Tapatalk 2
The top of my phone's screen is not flush with the speaker grill. Not a huge issue. I live with it. I can probably sell this phone used for $400 when the nexus 5 comes out and get that.
Sent from my HTC One using xda premium
my only issue is that the top of the phone there is a gap between the aluminum and the plastic, gapless my a$$ still love the phone though, came from iPhone 5, had iPhone since day 1
Yea I bought a black 32gb last week and it's literally flawless. Zero gaps and no dead pixels.
Sent from my HTC One using xda app-developers app
Mine has been flawless
Mines flawless. Instead of hollering about it on a forum I would take it back to att and have a Congo line of new ones and check every one of them till I see one I like
Sent from my HTC One using xda premium
paniro187 said:
Mines flawless. Instead of hollering about it on a forum I would take it back to att and have a Congo line of new ones and check every one of them till I see one I like
Sent from my HTC One using xda premium
Click to expand...
Click to collapse
Mines flawless also.No gaps or dead pixels
Do you guys know the odds of getting 4 bad ones in a row are.
Not,saying it didnt happen, but, the stars wouldve had to align against you , to recieve 4 bad phones in a row,
Mine is excellent except for the left side glass isn't as flush as the right. I only notice it once in a while when dragging from the top so I can live with it.
Im curious,
After the 4 bad Ones, did you end up with a new phone
keving9012 said:
Hey all,
I'm just posting to see how many people have noticed HTC's poor quality control for the One. I went through 4 of these before finally giving in and just returning. I visited three different best buys in order to try to find a decent One. I love the phone, the way it looks, the way it sounds. My first phone had crackling coming through the speakers and gaps all around the edges, so I returned that. My second had glue coming out around the sides of the phone and a few stuck pixels. I also want to throw in that none of the One's I saw had the top of the display glass level with the phone. It was always sticking up and my finger would run against it when pulling the notification slide down. My third had a bunch of stuck pixels and I noticed that the screen was slightly yellow. I don't know if that comes from HTC using two different suppliers for their phone displays, but I'd imagine that was the case. Final One had one stuck pixel up top in the status bar. I was okay with that stuck pixel though, it wasn't in a very noticeable area so I decided to let it go. This phone still had crackling coming through the speakers but only on youtube with beats audio turned on. I'm guessing that is just a software issue as all my Ones had experienced that. I went to watch YouTube a few days after I got the phone and during the black loading screen before a video I noticed a few more pixels had become stuck.
I downloaded a pixel test and fixer app and tested with the black screen. My One had developed at least 10 stuck pixels all over the display. I consider that a sign of the display failing. Running the stuck pixel fixer did nothing to help. To say I'm disappointed is an understatement. The One is the nicest, most unique idea for a phone I've ever seen. I really want a good one but I haven't been able to find a single one without issues. At bestbuy for the third one, the mobile specialist even opened their entire stock for me looking at each phone and was flabbergasted by all the issues we were finding with the phones.
So has anyone else had as many issues as I have? My builds were all from mid to late April in their build numbers. I'm just so disappointed, I want the One but am not going to pay for something that I feel isn't up the standards that it should be. I may go with the Galaxy but I just know I'll always be disappointed that I didn't get the One. I've tested the Galaxy, the speakers are obviously worse, the headphone sound isn't as crisp and the screen isn't as nice.
TL; DR: I returned four HTC Ones all due to different issues and am wondering if anyone else has had any of the same issues. I'm not trolling, I'm honestly disappointed.
Click to expand...
Click to collapse
First one no wc issues
Sent from my HTC One using Tapatalk 2
randalltroy said:
Im curious,
After the 4 bad Ones, did you end up with a new phone
Click to expand...
Click to collapse
I seriously think the stars did align against me with that phone. I just read on the forum that the black version isn't seeing as many defects as the silver? Does anyone know if this is true? I originally purchased the phone from Best Buy and they did bring out every silver One they had and the sales rep and I did find defects with all except one. That one had the stuck pixel that turned into more. So I ended up returning and going to AT&T yesterday. I asked them about the one and said I've been having problems with the quality on my last few. They said unfortunately they would only be able to open one for me and I would only be able to exchange it once if there were problems. That line kind of sounded like BS to me, especially since I saw a woman come in with a smashed iPhone and no insurance she got earlier that day that they were willing to commit insurance fraud for...So I ended up getting the S4 for now. I still think the one is a better phone and I know I'm going to regret not getting it. If the issue is truly more with the silver version I'd gladly pay the restocking fee to exchange for the One.
What really bums me out is that I wasn't even going to upgrade my phone until I saw the One. I had the S3 and was ok with it, other than my battery life being garbage. When I saw the one and started messing around with it I loved it so I got it. Then the issues came and now I have the S4, which is a good phone. Its just not very different from the S3. My girlfriend actually picked up the S3 and handed it to me as we were going to bed last night thinking it was my new phone.
Sounds like OP is trolling.
4 defective phones?
You must be looking for problems. 4 straight screens with dead pixels?
Pics, or it didn't happen.
That is to bad
We have both the HTC one and a galaxy s4 in our household.we just switched to At&t from T-Mobile, she actually started out on s3, which died after 3 days
My wife now has the s4, and I have the One, she wishes she had got one instead.
So I have got to use both pretty extensively, and I greatly prefer the One over the S4.
Sent from my HTC One using XDA Premium HD app
I'm pretty sure you're getting screwed because exchanges are usually refurbs that haven't actually been fixed to eliminate defects
You're just getting other people's defective devices.
So first 2-3 days with the device I kept noticing more and more issues since its been out of the box. I'm really particular with anything I own and if I'm paying money for it then I expect nothing but the best, and I'll take care of my belongings the same.
As soon as I unboxed it I noticed that some of the edges of the metal finish were unevenly colored and scratched. The dark plastic fillers on the back had patches in them and were discolored also. I told myself I wouldn't be so nitpick-ey about those. Moving on...
Later once I setup the phone I realized the power button's right side was completely sunk in, while the volume rocker was also uneven, with the Volume up Side sticking out of the device, and the Volume down Side completely flush with the device.
Concerned I took it to the closest AT&T store where I've become quite friendly with some of the sales associates there. Just wanted to get an opinion as to whether I should live with these imperfections (it would have drove me crazy). I showed it to one of them and they urged me to call AT&T support and try to set up a buyers remorse period exchange straight away.
It took two hours to deal with AT&T customer service on the phone, but it was worth it. I'm shipping this one back and they're gonna priority ship out another one soon. The representative told me they've been getting a few calls regarding such hardware issues.
I'm interested to see if any of you have had any issues yet so far. And if this is a isolated situation with a few devices manufactured at different warehouses.
As with any new product launch, there are going to be some bad ones that slip through the cracks in the rush to get the product to consumers as quickly as possible. I'm glad you got your fixed rather easily, though!
Bammeh said:
As with any new product launch, there are going to be some bad ones that slip through the cracks in the rush to get the product to consumers as quickly as possible. I'm glad you got your fixed rather easily, though!
Click to expand...
Click to collapse
Yes of course I completely agree with you. With a few product launches recently and the ones I've bought right when they were released have had issues out of the box or after major updates. The XboxOne, PS4, Retina iPad Mini, 5S etc have given me a little trouble out of the box or after their big updates, but they're still premium devices. Same with the HTC M8 that's why I didn't make too big a deal about it and seek to get my money back. I just asked for an exchange that's all. The rep that helped me, he urged me to ask for a replacement. This device is going to my daily driver for the next year and a half or so. Really happy with it minus the little issues thus far. Best mainstream android device I've ever used.
Sent from my HTC One_M8 using Tapatalk
My M8 was random rebooting every so often. It was enough to notice it as a problem. I did a factory reset, problem still persisted. AT&T gladly exchanged and now I'm good to go ???
Sent from my Nexus 7 using Tapatalk
SO far I have the power button stick on me a few times. Pressing it a few times seems to get it to go back to normal.
Also once while on a call, afterwards the phone would not sleep. Powered the phone off. Ever since phone has been running smooth.
Glad you were able to get it exchanged. I've had mine for a few days and while there are no critical flaws, I do see some scratches that I most definitely did not cause and were there out of the box. I also know what you mean by the uneven banding because I have that too, it's very minor though. There are 2 surface scratches on the back that aren't noticeable unless you have really good eyes (which I do) and a very small chip at the front around the bezel that is impossible to cause naturally. I'm trying to tell myself I shouldn't be so picky because I've already unlocked the bootloader and put a custom rom on it and I assume if I want to exchange it at Best Buy I'll have to put the stock rom back on and lock the bootloader. I'm on the fence. I don't exactly want the Best Buy employee to think I'm crazy if I take it back plus it all takes up my time so I'm trying to tell myself it doesn't matter. If I caused the scratches I'd just live with it but it annoys me that they were there out of the box. Please tell me I'm crazy or I might actually go for an exchange.
Just got mine the other day and found a couple issues with it.
The top panel just below the front camera is pushed out a bit so there's sharp edge and stuff is already getting caught under it. You can push it down and make it flush but it pops back up after a while. Also my touchscreen will just randomly stop responding to touch. Going to reset to back to stock and exchange it later this afternoon.
pingy1030 said:
Glad you were able to get it exchanged. I've had mine for a few days and while there are no critical flaws, I do see some scratches that I most definitely did not cause and were there out of the box. I also know what you mean by the uneven banding because I have that too, it's very minor though. There are 2 surface scratches on the back that aren't noticeable unless you have really good eyes (which I do) and a very small chip at the front around the bezel that is impossible to cause naturally. I'm trying to tell myself I shouldn't be so picky because I've already unlocked the bootloader and put a custom rom on it and I assume if I want to exchange it at Best Buy I'll have to put the stock rom back on and lock the bootloader. I'm on the fence. I don't exactly want the Best Buy employee to think I'm crazy if I take it back plus it all takes up my time so I'm trying to tell myself it doesn't matter. If I caused the scratches I'd just live with it but it annoys me that they were there out of the box. Please tell me I'm crazy or I might actually go for an exchange.
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Honestly you're lucky it's Best Buy. I've done multiple exchanges there before for each: MacBook, Xbox One and iPhones. They did it easy no questions asked. At least in my case. If I were you I'd exchange it. No excuses for the device to be that scratched up and imperfect out of the box. Also remember to check for Dead Pixels, Volume Rocker, and Power Button issues.
Sent from my HTC One_M8 using Tapatalk
rahtrip said:
Honestly you're lucky it's Best Buy. I've done multiple exchanges there before for each: MacBook, Xbox One and iPhones. They did it easy no questions asked. At least in my case. If I were you I'd exchange it. No excuses for the device to be that scratched up and imperfect out of the box. Also remember to check for Dead Pixels, Volume Rocker, and Power Button issues.
Sent from my HTC One_M8 using Tapatalk
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Thanks for the advice. For a little bit today I was determined to go get an exchange but I kind of buffed out the worst scratch (which was only like 3mm) with a nail buffer so I think I'll just save myself the trouble of putting the phone back to stock, having to take it to best buy, and re-flashing the new phone. Plus I did not take a backup of the stock AT&T rom. I don't know if someone has posted it in the forums, I'm going to look, but it's just such a drag to go through with putting it back to stock then an exchange.
The volume rocker doesn't sit 100% parallel but it's very close, the power button has no issues, and the bezel is pretty well flushed with the speaker grills. I think I'll just keep this one, I am also afraid that the new one might even have worse problems. HTC needs to get their quality control tighter because I have had tons of devices but never a problem out of the box.
Next time I buy a phone I am going to make sure I check the condition thoroughly. Or at least check it before I root and flash a rom. When I got the M8 I just grabbed it and went...
So I said I wasn't going to exchange it but I was still annoyed by the flaws and I was approaching my 14 days.. took it to Best Buy today without putting it back to stock and was able to exchange it. They just switched out the SIM card and gave me a new one, but they did reiterate that they don't normally do it for scratches and they were making an exception. I could totally tell they didn't believe it was the manufacturer's fault, but they didn't give me attitude and were nice. They didn't look at the software or boot screen in the old phone so they didn't even see that it was unlocked and rooted. They mentioned it was getting sent back so HTC is going to have to deal with it, which they should have to because the one I exchanged for is totally perfect. I didn't realize the other one was even more problematic than I thought until I saw how well constructed this one is. The volume rocker doesn't fumble around, the screen is set perfectly leveled with the speaker grills, no scratches on bezel or back. This is how they SHOULD come, every single one of them. In the future when I get HTC phones I am going to examine it right then and there so I don't have to go through the trouble of sounding asinine while trying to explain what the store employees surely think are non-problems.
I don't think I would've made the exchange without this thread though so thanks. I'm now free to enjoy the awesomeness of this phone without being held back by structural annoyances.
The top panel just below the front camera is pushed out a bit so there's sharp edge and stuff is already getting caught under it. You can push it down and make it flush but it pops back up after a while.
This is a PSA for anyone who uses their HTC 10 on a car, truck, motorcycle, or any place where there is vibration. Some part of the camera mechanism (the camera, laser sensor, or something else) fails after being used around a lot of vibration. The front camera is fine, and I've removed the gel cover/protector and cleaned all the surfaces. I don't use the camera a lot, so it's not from overuse.
The image shown on the screen is what you would see if you taped it to the shaking machine used at paint stores. There is an audible vibrating sound and feeling from the top of the phone by the camera and not from the bottom where the real vibration unit is.
This is now the second phone that has died like this. I did some research and this has happened to other HTC phones. Such a disappointment that they didn’t test the device thoroughly enough. It's still basically new, so I'm not taking it apart to see what's going on inside. I'll take it back to Verizon and demand a new unit on the spot and not have to wait for another remanufactured POS to be sent.
LOL..umm..yeah.I believe this phone also fails if used under water, near molten lava, and will succumb to repeated hammer abuse.lol
Though I agree with you that if there's a failure while using it on a motorcycle mount it certainly deserves a warranty replacement...I don't think taping it to a mechanical paint can shaker can be used as evidence of a design defect. No normal person uses their phone taped to a paint shaker.
I may be wrong, but I imagine that scenario causing WAY more vibration than using it on a motorcycle phone mount.
This is totally the ois. Optical image stabilization uses very small motor movements of the optical assembly to maintain focus. Understandable it has a limit and can be hosed by excessive vibration. Also very possible that the op had a defective one. Read up on the iPhone 6+ and their ois failures that affected a large number of phones.
Sent from my HTC6545LVW using Tapatalk
I've used 4 phones on a motorcycle mount and the 10 is the only device to fail twice.
The paint shaker was an example of what the screen shows after failing, not as an example of a clearly abusive use case. Sarcasm and no contribution to the dialog really doesn’t help.
The knowledge of cameras and the ois is helpful; thank you for providing a beneficial reference for more reading.
jimbob_sf said:
I've used 4 phones on a motorcycle mount and the 10 is the only device to fail twice.
The paint shaker was an example of what the screen shows after failing, not as an example of a clearly abusive use case. Sarcasm and no contribution to the dialog really doesn’t help.
The knowledge of cameras and the ois is helpful; thank you for providing a beneficial reference for more reading.
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True...I apologize for the sarcasm...and dottat is on point as always. But your initial post when literally read didn't say your phone camera failed due to your use of it on a motorcycle/truck/car mount...you simply issued a warning for those who might use it in that manner and about using it around a lot of vibration based on your tests of it failing on a paint shaker...lol
From the initial read of your post I took it as you were crying wolf which is even less useful than funny sarcasm in the world.
But I will certainly refrain from using it this way in my car and stick with hot spotting my 10 and let my M8 or ipad mini take the abuse while Wazing etc.
Handshake. I'll own that I was vague on the specific use case because of what my ex-wife would call paranoia that my carrier was watching the posts and deny claims to any moron using a paint mixing machine on his motorcycle
Perhaps some levity... ever wonder what would happen to that mounted phone if the wind force also identified a weak connection between the backplate and top of the mount "pole"? Never happened to me, but do the math on that one.
I solved the camera problem and did the math on the phone flying off the bike at California highway speeds last night in 3 words "there it goes..."
The camera got fixed by a new phone being ordered through Asurion, and the math is $150 (insurance deductible) + $100 for new SanDisk Extreme Plus 128gb SD card + $40 for my third Sunshine mailing + $60 for a new cradle, gummy body shell, and TechGlass Skinomi screen protector. $340 is the answer. Oh, add several hours to figure out how to dampen vibrations.
Until then, it's back to the best phone I've had in years and still like better than the 10, the G3. If LG makes a new version later this year that's close and gets unlocked, the 10 will be gone in minutes. Oh, the camera works fine on the G3 with 10k miles on it.
jimbob_sf said:
I solved the camera problem and did the math on the phone flying off the bike at California highway speeds last night in 3 words "there it goes..."
The camera got fixed by a new phone being ordered through Asurion, and the math is $150 (insurance deductible) + $100 for new SanDisk Extreme Plus 128gb SD card + $40 for my third Sunshine mailing + $60 for a new cradle, gummy body shell, and TechGlass Skinomi screen protector. $340 is the answer. Oh, add several hours to figure out how to dampen vibrations.
Until then, it's back to the best phone I've had in years and still like better than the 10, the G3. If LG makes a new version later this year that's close and gets unlocked, the 10 will be gone in minutes. Oh, the camera works fine on the G3 with 10k miles on it.
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Sunshine no longer requires mail in. Why not just warranty it through HTC for free? They have an advanced replacement option.
Sent from my HTC6545LVW using Tapatalk
It's a direct from Verizon phone. They were giving $300 in discounts and free anything in the store so I got it from them.
Great to know Sunshine got Verizon versions into the app. That team isn't just guru developers, they are amazingly cool and supportive folks. JCase went well beyond the call to help me.
jimbob_sf said:
It's a direct from Verizon phone. They were giving $300 in discounts and free anything in the store so I got it from them.
Great to know Sunshine got Verizon versions into the app. That team isn't just guru developers, they are amazingly cool and supportive folks. JCase went well beyond the call to help me.
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OK. You got me confused because it sounded like you paid for a warranty phone through assurion on a phone HTC should have warranted.
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Sorry for the wording. I'm looking forward to getting the 10 now because it's sound and processing power are great. I do have to say my G3 is still my favorite and I tried Fulmics rom and it's an amazing piece of work. If LeeDroid, Viper, or another builds such an amazing version of the stock rom, the 10 will be unbelievably good. I'll stop now because I'm guilty of taking this way off topic.
jimbob_sf said:
Sorry for the wording. I'm looking forward to getting the 10 now because it's sound and processing power are great. I do have to say my G3 is still my favorite and I tried Fulmics rom and it's an amazing piece of work. If LeeDroid, Viper, or another builds such an amazing version of the stock rom, the 10 will be unbelievably good. I'll stop now because I'm guilty of taking this way off topic.
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You can get Leedroid over in the regular HTC 10 forum. His rom will flash to Verizon. The last time I flashed it though there was a data roaming bug if your phone was on 3g.
Sent from my HTC6545LVW using Tapatalk
The new 10 is up and running. I am getting a fixed mount that will eliminate the "how about a new phone right NOW" problem. I'm researching a different cradle that has equal holding grip and also some damping capability. The motorcycle forums cover that topic. The hardware version is still 0001 (after 3 of them).
The camera on phone #3 is broken after just 2 days of commuting with it in my jacket which is the equivalent of a what someone who rides a bicycle would do. I don't care what anyone says, this phone has inferior camera sensors. If you have an active lifestyle, stay away. I so want it to work, but after 3 phones, it has proven my original statement.
As soon as an equivalent phone hits the market and is unlocked/rooted, I'm jumping ship.
jimbob_sf said:
The camera on phone #3 is broken after just 2 days of commuting with it in my jacket which is the equivalent of a what someone who rides a bicycle would do. I don't care what anyone says, this phone has inferior camera sensors. If you have an active lifestyle, stay away. I so want it to work, but after 3 phones, it has proven my original statement.
As soon as an equivalent phone hits the market and is unlocked/rooted, I'm jumping ship.
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Don't get a phone with ois. Something you are doing doesn't agree with it. Hell I fly airplanes and film video while in them with my phone and still am on phone number 1. I run half marathons with the thing in a pouch with sweat all over it and no problems.
Whatever you are doing is pissing off ois something crazy.
Sent from my HTC6545LVW using Tapatalk
No argument, this is is a pocket only device for me. Easy to Hotspot to the 4 bulletproof Flo's I have.
I had a long conversation with my carrier yesterday and I'm being sent a new one as a mfg defect (fact, not opinion). Again, not arguing I need to treat this phone more carefully, but my problem was not the first. Out of respect for the positive discussion here, I'll just say I hope HTC is able to make a firmware or hardware revision to reduce the chances of this particular issue.
I've always liked HTC and there is some of the best and brightest Android minds doing awesome work on this phone and I don't want to discourage anyone from jumping on board.
jimbob_sf said:
No argument, this is is a pocket only device for me. Easy to Hotspot to the 4 bulletproof Flo's I have.
I had a long conversation with my carrier yesterday and I'm being sent a new one as a mfg defect (fact, not opinion). Again, not arguing I need to treat this phone more carefully, but my problem was not the first. Out of respect for the positive discussion here, I'll just say I hope HTC is able to make a firmware or hardware revision to reduce the chances of this particular issue.
I've always liked HTC and there is some of the best and brightest Android minds doing awesome work on this phone and I don't want to discourage anyone from jumping on board.
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Oh yeah that's very possible you are hitting it just the right way. My only point was it doesn't agree with you at this time. I would be curious if the inbound update works any better.
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New phone was a new, in box model, but the build still says 0001, so HTC is still on the first parts build (I'd that field in settings is accurate).
I ordered mounting hardware from Adaptive Technologies because they were the only company who marketed specific vibration reduction design. We'll see.
jimbob_sf said:
New phone was a new, in box model, but the build still says 0001, so HTC is still on the first parts build (I'd that field in settings is accurate).
I ordered mounting hardware from Adaptive Technologies because they were the only company who marketed specific vibration reduction design. We'll see.
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The funny thing is they don't really increment the hardware version even if they use different displays etc. I wouldn't put much weight in that number at all.
Thanks for this thread. I am a new motorcycle rider and my HTC 10 lasted about 4 months of motorcycle riding. I replaced it because it has a battery issue and a broken vibrate motor. My new 10 lasted about a month of motorcycle use. I thought it was a software or firmware issue.
Here is a video link of what the camera does. After the pics fails.
If anybody knows how to disable ois I would loo very to hear it.