This is a PSA for anyone who uses their HTC 10 on a car, truck, motorcycle, or any place where there is vibration. Some part of the camera mechanism (the camera, laser sensor, or something else) fails after being used around a lot of vibration. The front camera is fine, and I've removed the gel cover/protector and cleaned all the surfaces. I don't use the camera a lot, so it's not from overuse.
The image shown on the screen is what you would see if you taped it to the shaking machine used at paint stores. There is an audible vibrating sound and feeling from the top of the phone by the camera and not from the bottom where the real vibration unit is.
This is now the second phone that has died like this. I did some research and this has happened to other HTC phones. Such a disappointment that they didn’t test the device thoroughly enough. It's still basically new, so I'm not taking it apart to see what's going on inside. I'll take it back to Verizon and demand a new unit on the spot and not have to wait for another remanufactured POS to be sent.
LOL..umm..yeah.I believe this phone also fails if used under water, near molten lava, and will succumb to repeated hammer abuse.lol
Though I agree with you that if there's a failure while using it on a motorcycle mount it certainly deserves a warranty replacement...I don't think taping it to a mechanical paint can shaker can be used as evidence of a design defect. No normal person uses their phone taped to a paint shaker.
I may be wrong, but I imagine that scenario causing WAY more vibration than using it on a motorcycle phone mount.
This is totally the ois. Optical image stabilization uses very small motor movements of the optical assembly to maintain focus. Understandable it has a limit and can be hosed by excessive vibration. Also very possible that the op had a defective one. Read up on the iPhone 6+ and their ois failures that affected a large number of phones.
Sent from my HTC6545LVW using Tapatalk
I've used 4 phones on a motorcycle mount and the 10 is the only device to fail twice.
The paint shaker was an example of what the screen shows after failing, not as an example of a clearly abusive use case. Sarcasm and no contribution to the dialog really doesn’t help.
The knowledge of cameras and the ois is helpful; thank you for providing a beneficial reference for more reading.
jimbob_sf said:
I've used 4 phones on a motorcycle mount and the 10 is the only device to fail twice.
The paint shaker was an example of what the screen shows after failing, not as an example of a clearly abusive use case. Sarcasm and no contribution to the dialog really doesn’t help.
The knowledge of cameras and the ois is helpful; thank you for providing a beneficial reference for more reading.
Click to expand...
Click to collapse
True...I apologize for the sarcasm...and dottat is on point as always. But your initial post when literally read didn't say your phone camera failed due to your use of it on a motorcycle/truck/car mount...you simply issued a warning for those who might use it in that manner and about using it around a lot of vibration based on your tests of it failing on a paint shaker...lol
From the initial read of your post I took it as you were crying wolf which is even less useful than funny sarcasm in the world.
But I will certainly refrain from using it this way in my car and stick with hot spotting my 10 and let my M8 or ipad mini take the abuse while Wazing etc.
Handshake. I'll own that I was vague on the specific use case because of what my ex-wife would call paranoia that my carrier was watching the posts and deny claims to any moron using a paint mixing machine on his motorcycle
Perhaps some levity... ever wonder what would happen to that mounted phone if the wind force also identified a weak connection between the backplate and top of the mount "pole"? Never happened to me, but do the math on that one.
I solved the camera problem and did the math on the phone flying off the bike at California highway speeds last night in 3 words "there it goes..."
The camera got fixed by a new phone being ordered through Asurion, and the math is $150 (insurance deductible) + $100 for new SanDisk Extreme Plus 128gb SD card + $40 for my third Sunshine mailing + $60 for a new cradle, gummy body shell, and TechGlass Skinomi screen protector. $340 is the answer. Oh, add several hours to figure out how to dampen vibrations.
Until then, it's back to the best phone I've had in years and still like better than the 10, the G3. If LG makes a new version later this year that's close and gets unlocked, the 10 will be gone in minutes. Oh, the camera works fine on the G3 with 10k miles on it.
jimbob_sf said:
I solved the camera problem and did the math on the phone flying off the bike at California highway speeds last night in 3 words "there it goes..."
The camera got fixed by a new phone being ordered through Asurion, and the math is $150 (insurance deductible) + $100 for new SanDisk Extreme Plus 128gb SD card + $40 for my third Sunshine mailing + $60 for a new cradle, gummy body shell, and TechGlass Skinomi screen protector. $340 is the answer. Oh, add several hours to figure out how to dampen vibrations.
Until then, it's back to the best phone I've had in years and still like better than the 10, the G3. If LG makes a new version later this year that's close and gets unlocked, the 10 will be gone in minutes. Oh, the camera works fine on the G3 with 10k miles on it.
Click to expand...
Click to collapse
Sunshine no longer requires mail in. Why not just warranty it through HTC for free? They have an advanced replacement option.
Sent from my HTC6545LVW using Tapatalk
It's a direct from Verizon phone. They were giving $300 in discounts and free anything in the store so I got it from them.
Great to know Sunshine got Verizon versions into the app. That team isn't just guru developers, they are amazingly cool and supportive folks. JCase went well beyond the call to help me.
jimbob_sf said:
It's a direct from Verizon phone. They were giving $300 in discounts and free anything in the store so I got it from them.
Great to know Sunshine got Verizon versions into the app. That team isn't just guru developers, they are amazingly cool and supportive folks. JCase went well beyond the call to help me.
Click to expand...
Click to collapse
OK. You got me confused because it sounded like you paid for a warranty phone through assurion on a phone HTC should have warranted.
Sent from my HTC6545LVW using Tapatalk
Sorry for the wording. I'm looking forward to getting the 10 now because it's sound and processing power are great. I do have to say my G3 is still my favorite and I tried Fulmics rom and it's an amazing piece of work. If LeeDroid, Viper, or another builds such an amazing version of the stock rom, the 10 will be unbelievably good. I'll stop now because I'm guilty of taking this way off topic.
jimbob_sf said:
Sorry for the wording. I'm looking forward to getting the 10 now because it's sound and processing power are great. I do have to say my G3 is still my favorite and I tried Fulmics rom and it's an amazing piece of work. If LeeDroid, Viper, or another builds such an amazing version of the stock rom, the 10 will be unbelievably good. I'll stop now because I'm guilty of taking this way off topic.
Click to expand...
Click to collapse
You can get Leedroid over in the regular HTC 10 forum. His rom will flash to Verizon. The last time I flashed it though there was a data roaming bug if your phone was on 3g.
Sent from my HTC6545LVW using Tapatalk
The new 10 is up and running. I am getting a fixed mount that will eliminate the "how about a new phone right NOW" problem. I'm researching a different cradle that has equal holding grip and also some damping capability. The motorcycle forums cover that topic. The hardware version is still 0001 (after 3 of them).
The camera on phone #3 is broken after just 2 days of commuting with it in my jacket which is the equivalent of a what someone who rides a bicycle would do. I don't care what anyone says, this phone has inferior camera sensors. If you have an active lifestyle, stay away. I so want it to work, but after 3 phones, it has proven my original statement.
As soon as an equivalent phone hits the market and is unlocked/rooted, I'm jumping ship.
jimbob_sf said:
The camera on phone #3 is broken after just 2 days of commuting with it in my jacket which is the equivalent of a what someone who rides a bicycle would do. I don't care what anyone says, this phone has inferior camera sensors. If you have an active lifestyle, stay away. I so want it to work, but after 3 phones, it has proven my original statement.
As soon as an equivalent phone hits the market and is unlocked/rooted, I'm jumping ship.
Click to expand...
Click to collapse
Don't get a phone with ois. Something you are doing doesn't agree with it. Hell I fly airplanes and film video while in them with my phone and still am on phone number 1. I run half marathons with the thing in a pouch with sweat all over it and no problems.
Whatever you are doing is pissing off ois something crazy.
Sent from my HTC6545LVW using Tapatalk
No argument, this is is a pocket only device for me. Easy to Hotspot to the 4 bulletproof Flo's I have.
I had a long conversation with my carrier yesterday and I'm being sent a new one as a mfg defect (fact, not opinion). Again, not arguing I need to treat this phone more carefully, but my problem was not the first. Out of respect for the positive discussion here, I'll just say I hope HTC is able to make a firmware or hardware revision to reduce the chances of this particular issue.
I've always liked HTC and there is some of the best and brightest Android minds doing awesome work on this phone and I don't want to discourage anyone from jumping on board.
jimbob_sf said:
No argument, this is is a pocket only device for me. Easy to Hotspot to the 4 bulletproof Flo's I have.
I had a long conversation with my carrier yesterday and I'm being sent a new one as a mfg defect (fact, not opinion). Again, not arguing I need to treat this phone more carefully, but my problem was not the first. Out of respect for the positive discussion here, I'll just say I hope HTC is able to make a firmware or hardware revision to reduce the chances of this particular issue.
I've always liked HTC and there is some of the best and brightest Android minds doing awesome work on this phone and I don't want to discourage anyone from jumping on board.
Click to expand...
Click to collapse
Oh yeah that's very possible you are hitting it just the right way. My only point was it doesn't agree with you at this time. I would be curious if the inbound update works any better.
Sent from my HTC6545LVW using Tapatalk
New phone was a new, in box model, but the build still says 0001, so HTC is still on the first parts build (I'd that field in settings is accurate).
I ordered mounting hardware from Adaptive Technologies because they were the only company who marketed specific vibration reduction design. We'll see.
jimbob_sf said:
New phone was a new, in box model, but the build still says 0001, so HTC is still on the first parts build (I'd that field in settings is accurate).
I ordered mounting hardware from Adaptive Technologies because they were the only company who marketed specific vibration reduction design. We'll see.
Click to expand...
Click to collapse
The funny thing is they don't really increment the hardware version even if they use different displays etc. I wouldn't put much weight in that number at all.
Thanks for this thread. I am a new motorcycle rider and my HTC 10 lasted about 4 months of motorcycle riding. I replaced it because it has a battery issue and a broken vibrate motor. My new 10 lasted about a month of motorcycle use. I thought it was a software or firmware issue.
Here is a video link of what the camera does. After the pics fails.
If anybody knows how to disable ois I would loo very to hear it.
Related
Just wondering something here. How many devices do you think Verizon is having to replace/refund/take back for light leakage, dust under the screen, broken volume rockers, sunk power buttons, etc etc etc? How much money is Verizon losing over replacements getting swapped, possibly running out of stock for new customers, and losing business because people get sick of trying to find one? Will it get to a point where vzw starts taking the issue up with HTC for loss of revenue? Or am I just thinking too much about it? I've personally swapped 2 devices. And do you think HTC will ever clean up their manufacturing so we don't keep having to accept devices with the least fault simply because a replacement might have worse problems?
Sent from my ADR6400L using XDA Premium App
Honestly, this isn't anything new. HTC had this same issue with the EVO. Apple has had it with the iPhone, iPad and iPad2. Those are just the ones I've had personal relations with as I had the EVO, wife had the original iPad, and my niece has the iPad2. My coworkers had some of the issues you listed with their Droids. Nothing has changed and in my opinion, the profits companies make isn't comparable to what you think is a loss. Most consumers don't notice or care about the issue. If they do, their returned device gets sold, or given away, again as a refurbished phone.
Sent from my ADR6400L using XDA App
Yeah. I guess you're right. Its just unfortunate that it has come down to this. Do the evos still have the issues even brand new ones?
Sent from my ADR6400L using XDA Premium App
The only issue I've noticed is a sunk power button. Which I don't mind since it makes it tougher to accidentally bump it while in the pocket. Plus my case helps too.
Hopefully it won't sink to the point it stops working.
The same day HTC rails on Verizon for crippling their operating system with bloatware...
Sent from my ADR6400L using Tapatalk
I'm not trying to be a jerk or anything, but most of these "issues" that people have been having are wayyyyy over blown. I mean light leakage? Really? people have nothing better to do than notice a tiny bit of light leakage? Yes, mine has it too, but I would have never noticed it if someone else on here hadn't mentioned it. Coming from a picky person, I don't say this lightly. But most of the things that people are whining about happen to just about every manufacturer of electronic devices.If you want build quality then find someone to build a 2k device. This is merely a situation of you get what you pay for. Personally, I love my phone, and I wouldn't trade it for anything else. I've had moto's, and nokias before. Their build quality is no better than HTC(actually Moto is much worse.). Last, paying attention to build quality issues on a message board is the same as working in a car dealer for brand X and saying that all brand X cars sucks because all you have are problems coming in on those cars. We are a very small subset of phone buyers and we will notice problems that MOST people won't.
1454 said:
I'm not trying to be a jerk or anything, but most of these "issues" that people have been having are wayyyyy over blown. I mean light leakage? Really? people have nothing better to do than notice a tiny bit of light leakage? Yes, mine has it too, but I would have never noticed it if someone else on here hadn't mentioned it. Coming from a picky person, I don't say this lightly. But most of the things that people are whining about happen to just about every manufacturer of electronic devices.If you want build quality then find someone to build a 2k device. This is merely a situation of you get what you pay for. Personally, I love my phone, and I wouldn't trade it for anything else. I've had moto's, and nokias before. Their build quality is no better than HTC(actually Moto is much worse.). Last, paying attention to build quality issues on a message board is the same as working in a car dealer for brand X and saying that all brand X cars sucks because all you have are problems coming in on those cars. We are a very small subset of phone buyers and we will notice problems that MOST people won't.
Click to expand...
Click to collapse
Agreed 100%
Sent from my ADR6400L using XDA Premium App
I have gotten a Thunderbolt with a blown out speaker and crooked kickstand and another with major light leakage. It was so bad it looked like there were 2 leds on the bottom of the soft buttons under the buttons. When trying to use your phone in the dark it is not acceptable and I don't blame people for being upset. If im going to shell out $600 or sign a contract for something it better not be flawed out of the box.
My phone is perfect. I might have a sunk power button but it was like that from the start so its all I knew!
Love this phone.
Not the best, but not bad
I understand that everyone wants their new $200+ phones to have been constructed to a dimension accuracy of a micron, but I guess its inevitable given the mass production process... I personally have really bad light leakage, but it doesn't really affect daily use so why make a big fuss over it? At least verizon is replacing them and not blaming us for "holding it wrong." Cough. Cough.
pegasixi said:
I understand that everyone wants their new $200+ phones to have been constructed to a dimension accuracy of a micron, but I guess its inevitable given the mass production process... I personally have really bad light leakage, but it doesn't really affect daily use so why make a big fuss over it? At least verizon is replacing them and not blaming us for "holding it wrong." Cough. Cough.
Click to expand...
Click to collapse
+1
(10char)
1454 said:
I'm not trying to be a jerk or anything, but most of these "issues" that people have been having are wayyyyy over blown. I mean light leakage? Really? people have nothing better to do than notice a tiny bit of light leakage? Yes, mine has it too, but I would have never noticed it if someone else on here hadn't mentioned it. Coming from a picky person, I don't say this lightly. But most of the things that people are whining about happen to just about every manufacturer of electronic devices.If you want build quality then find someone to build a 2k device. This is merely a situation of you get what you pay for. Personally, I love my phone, and I wouldn't trade it for anything else. I've had moto's, and nokias before. Their build quality is no better than HTC(actually Moto is much worse.). Last, paying attention to build quality issues on a message board is the same as working in a car dealer for brand X and saying that all brand X cars sucks because all you have are problems coming in on those cars. We are a very small subset of phone buyers and we will notice problems that MOST people won't.
Click to expand...
Click to collapse
My first thunderbolt, the light leakage, was so bad you could see a steady line of light pouring out, forming a giant U from the bottom of the left side of the LCD, going all the way around to the bottom of the right side of the LCD, where the glass meets the bezel. I'm sorry, but when I'm paying 250 plus dollars for a flagship device, I expect a little quality control. These aren't things we should just have to expect and live with.
Sent from my ADR6400L using XDA Premium App
pegasixi said:
I understand that everyone wants their new $200+ phones to have been constructed to a dimension accuracy of a micron, but I guess its inevitable given the mass production process... I personally have really bad light leakage, but it doesn't really affect daily use so why make a big fuss over it? At least verizon is replacing them and not blaming us for "holding it wrong." Cough. Cough.
Click to expand...
Click to collapse
Exactly. At least our phones don't suffer from the death grip.
Then return it and get another one. With any electronic device you can expect a 10% or more defective rate. I'm not saying that none of the problems exist, but they exist with all phones, not just yours. You were just one of the "unlucky" 10% or so.
I'd love to get my hands on phone like the one Daniel Ocean's team procured to give to Willy Bank in Ocean's 13! Laser etched solid gold! Except Androidified! 4.3 inch shockproof screen and armed with a magnetron!
I swapped out today. It just seems unfortunate that issues like the light leakage (it may not be a big deal to some, but others it does matter) are something that people have come to expect and seem to have to live with. Especially when it seems like its as simple as the bottom of the screen not getting sealed as well as it should. Maybe I'm just picky, but ill keep taking phones back until I'm a satisfied customer.
Sent from my ADR6400L using XDA Premium App
chrisjm00 said:
I swapped out today. It just seems unfortunate that issues like the light leakage (it may not be a big deal to some, but others it does matter) are something that people have come to expect and seem to have to live with. Especially when it seems like its as simple as the bottom of the screen not getting sealed as well as it should. Maybe I'm just picky, but ill keep taking phones back until I'm a satisfied customer.
Sent from my ADR6400L using XDA Premium App
Click to expand...
Click to collapse
And that's fine, the customer should be satisfied. But, there are alternative methods out there to seal the phone from that light leakage. A very small bead of black silicon should do the trick. It just seems like people expect 1000+ dollar build quality from a few hundred dollar device. If you want to take the phone back 50 times, that is your choice. However, being picky is not a build quality issue.
That is fair. But if it comes down to me having to take it upon myself to seal the screen with a small bead of silicon, that, at least in my eyes, is a fix for a build quality issue. And you are right, there is a difference between a 250 dollar device and a 1000 dollar device. However what about the folks that paid full retail for their phone? 599 I think? Are they entitled to expect more from the same device simply cause they paid more? In the end of it all, I don't feel like I should need to add a bead of silicon to seal my screen when it should have been sealed in the first place.
A friend of mine got the TB, and right away noticed multiple specs of dust under his screen. And I'm not talking about 1, maybe 2, he had a dozen or so scattered under his screen. How is that not bad QC? I know we shouldn't expect every device to be flawless and never expect issues, but some stuff just seems like it is easily fixable, stuff that the evo faced a year ago. That the Eris faced 2 years ago. And it keeps recurring in their devices.
Sent from my ADR6400L using XDA Premium App
I paid full retail fwiw.
Sent from my ADR6400L using XDA App
I'm not saying you're wrong at all, but I still feel like some of the things we have to live with, are things that we really shouldn't need to learn to live with. But how small of a bead of silicon were you thinking? I'm not taking this one back, there are only 3 small pinholes of light on the bottom.
Sent from my ADR6400L using XDA Premium App
So first 2-3 days with the device I kept noticing more and more issues since its been out of the box. I'm really particular with anything I own and if I'm paying money for it then I expect nothing but the best, and I'll take care of my belongings the same.
As soon as I unboxed it I noticed that some of the edges of the metal finish were unevenly colored and scratched. The dark plastic fillers on the back had patches in them and were discolored also. I told myself I wouldn't be so nitpick-ey about those. Moving on...
Later once I setup the phone I realized the power button's right side was completely sunk in, while the volume rocker was also uneven, with the Volume up Side sticking out of the device, and the Volume down Side completely flush with the device.
Concerned I took it to the closest AT&T store where I've become quite friendly with some of the sales associates there. Just wanted to get an opinion as to whether I should live with these imperfections (it would have drove me crazy). I showed it to one of them and they urged me to call AT&T support and try to set up a buyers remorse period exchange straight away.
It took two hours to deal with AT&T customer service on the phone, but it was worth it. I'm shipping this one back and they're gonna priority ship out another one soon. The representative told me they've been getting a few calls regarding such hardware issues.
I'm interested to see if any of you have had any issues yet so far. And if this is a isolated situation with a few devices manufactured at different warehouses.
As with any new product launch, there are going to be some bad ones that slip through the cracks in the rush to get the product to consumers as quickly as possible. I'm glad you got your fixed rather easily, though!
Bammeh said:
As with any new product launch, there are going to be some bad ones that slip through the cracks in the rush to get the product to consumers as quickly as possible. I'm glad you got your fixed rather easily, though!
Click to expand...
Click to collapse
Yes of course I completely agree with you. With a few product launches recently and the ones I've bought right when they were released have had issues out of the box or after major updates. The XboxOne, PS4, Retina iPad Mini, 5S etc have given me a little trouble out of the box or after their big updates, but they're still premium devices. Same with the HTC M8 that's why I didn't make too big a deal about it and seek to get my money back. I just asked for an exchange that's all. The rep that helped me, he urged me to ask for a replacement. This device is going to my daily driver for the next year and a half or so. Really happy with it minus the little issues thus far. Best mainstream android device I've ever used.
Sent from my HTC One_M8 using Tapatalk
My M8 was random rebooting every so often. It was enough to notice it as a problem. I did a factory reset, problem still persisted. AT&T gladly exchanged and now I'm good to go ???
Sent from my Nexus 7 using Tapatalk
SO far I have the power button stick on me a few times. Pressing it a few times seems to get it to go back to normal.
Also once while on a call, afterwards the phone would not sleep. Powered the phone off. Ever since phone has been running smooth.
Glad you were able to get it exchanged. I've had mine for a few days and while there are no critical flaws, I do see some scratches that I most definitely did not cause and were there out of the box. I also know what you mean by the uneven banding because I have that too, it's very minor though. There are 2 surface scratches on the back that aren't noticeable unless you have really good eyes (which I do) and a very small chip at the front around the bezel that is impossible to cause naturally. I'm trying to tell myself I shouldn't be so picky because I've already unlocked the bootloader and put a custom rom on it and I assume if I want to exchange it at Best Buy I'll have to put the stock rom back on and lock the bootloader. I'm on the fence. I don't exactly want the Best Buy employee to think I'm crazy if I take it back plus it all takes up my time so I'm trying to tell myself it doesn't matter. If I caused the scratches I'd just live with it but it annoys me that they were there out of the box. Please tell me I'm crazy or I might actually go for an exchange.
Just got mine the other day and found a couple issues with it.
The top panel just below the front camera is pushed out a bit so there's sharp edge and stuff is already getting caught under it. You can push it down and make it flush but it pops back up after a while. Also my touchscreen will just randomly stop responding to touch. Going to reset to back to stock and exchange it later this afternoon.
pingy1030 said:
Glad you were able to get it exchanged. I've had mine for a few days and while there are no critical flaws, I do see some scratches that I most definitely did not cause and were there out of the box. I also know what you mean by the uneven banding because I have that too, it's very minor though. There are 2 surface scratches on the back that aren't noticeable unless you have really good eyes (which I do) and a very small chip at the front around the bezel that is impossible to cause naturally. I'm trying to tell myself I shouldn't be so picky because I've already unlocked the bootloader and put a custom rom on it and I assume if I want to exchange it at Best Buy I'll have to put the stock rom back on and lock the bootloader. I'm on the fence. I don't exactly want the Best Buy employee to think I'm crazy if I take it back plus it all takes up my time so I'm trying to tell myself it doesn't matter. If I caused the scratches I'd just live with it but it annoys me that they were there out of the box. Please tell me I'm crazy or I might actually go for an exchange.
Click to expand...
Click to collapse
Honestly you're lucky it's Best Buy. I've done multiple exchanges there before for each: MacBook, Xbox One and iPhones. They did it easy no questions asked. At least in my case. If I were you I'd exchange it. No excuses for the device to be that scratched up and imperfect out of the box. Also remember to check for Dead Pixels, Volume Rocker, and Power Button issues.
Sent from my HTC One_M8 using Tapatalk
rahtrip said:
Honestly you're lucky it's Best Buy. I've done multiple exchanges there before for each: MacBook, Xbox One and iPhones. They did it easy no questions asked. At least in my case. If I were you I'd exchange it. No excuses for the device to be that scratched up and imperfect out of the box. Also remember to check for Dead Pixels, Volume Rocker, and Power Button issues.
Sent from my HTC One_M8 using Tapatalk
Click to expand...
Click to collapse
Thanks for the advice. For a little bit today I was determined to go get an exchange but I kind of buffed out the worst scratch (which was only like 3mm) with a nail buffer so I think I'll just save myself the trouble of putting the phone back to stock, having to take it to best buy, and re-flashing the new phone. Plus I did not take a backup of the stock AT&T rom. I don't know if someone has posted it in the forums, I'm going to look, but it's just such a drag to go through with putting it back to stock then an exchange.
The volume rocker doesn't sit 100% parallel but it's very close, the power button has no issues, and the bezel is pretty well flushed with the speaker grills. I think I'll just keep this one, I am also afraid that the new one might even have worse problems. HTC needs to get their quality control tighter because I have had tons of devices but never a problem out of the box.
Next time I buy a phone I am going to make sure I check the condition thoroughly. Or at least check it before I root and flash a rom. When I got the M8 I just grabbed it and went...
So I said I wasn't going to exchange it but I was still annoyed by the flaws and I was approaching my 14 days.. took it to Best Buy today without putting it back to stock and was able to exchange it. They just switched out the SIM card and gave me a new one, but they did reiterate that they don't normally do it for scratches and they were making an exception. I could totally tell they didn't believe it was the manufacturer's fault, but they didn't give me attitude and were nice. They didn't look at the software or boot screen in the old phone so they didn't even see that it was unlocked and rooted. They mentioned it was getting sent back so HTC is going to have to deal with it, which they should have to because the one I exchanged for is totally perfect. I didn't realize the other one was even more problematic than I thought until I saw how well constructed this one is. The volume rocker doesn't fumble around, the screen is set perfectly leveled with the speaker grills, no scratches on bezel or back. This is how they SHOULD come, every single one of them. In the future when I get HTC phones I am going to examine it right then and there so I don't have to go through the trouble of sounding asinine while trying to explain what the store employees surely think are non-problems.
I don't think I would've made the exchange without this thread though so thanks. I'm now free to enjoy the awesomeness of this phone without being held back by structural annoyances.
The top panel just below the front camera is pushed out a bit so there's sharp edge and stuff is already getting caught under it. You can push it down and make it flush but it pops back up after a while.
Hello all,
I just received my 7.1 and thought I'd just give everyone some quick impressions. The "Blue" color is almost black it's so dark. Not a deal breaker for me but it's darker than I expected.
It feels good. Solid. The screen is pretty good as well and bright enough to be usable in direct sunlight. Not Samsung bright but good.
It seems pretty snappy overall but I'm used to using an S8+ and an Essential PH-1 (the PH-1 has battery issues that Essential won't fix so the 7.1 is it's replacement) which are both very quick phones. It's not slow by any means I'm just used to super fast.
I've spent most of the afternoon getting it setup and installing apps and only used about 40% of the battery but got three hours of SOT so that seems somewhat promising.
Played with the camera just a bit. The pic I posted is straight out of the camera.
It came on the September security patch and no updates are available as of yet.
It's bare bones Android as expected but there are a couple of settings that I can't find one being how to enable the battery percentage in the status bar. I've enabled System UI Tuner and it's not in there or in any of the Battery settings that I can find.
And I can confirm that it is a dual sim device and I can enable WiFi calling but it remains to be seen if it will work because I am on AT&T prepaid and pretty sure I don't have it.
It comes with some earbuds a charger and cable in the box.
I really want to put it in a case. I hope some become available soon.
Anyway if anyone has a question I will answer what I can.
I seen a few camera samples before yours, and the pictures look good until you zoom in a little and see that all the detail is gone. Do you think it’s just Nokia’s camera app? I’d like to see how google camera does on this phone.
I don't know what to say about that except the sample on my pc looks much better than the sample here. I can't explain it, but it's plain to see. I would try a gcam version if I can figure out which one seems the most compatible. I can install ProShot and see if that gets better results.
I haven't spent much time with the camera app but I thought it was fine as far as usability goes but then again I'm not all that demanding. I'm more of a point and shoot user.
It's not as good as my S8+ but I really wouldn't expect it to be either for less than half the cost.
If the weather clears up here maybe I'll take the S8 and the 7.1 out and do a comparison.
grumpygoof said:
I don't know what to say about that except the sample on my pc looks much better than the sample here. I can't explain it, but it's plain to see. I would try a gcam version if I can figure out which one seems the most compatible. I can install ProShot and see if that gets better results.
I haven't spent much time with the camera app but I thought it was fine as far as usability goes but then again I'm not all that demanding. I'm more of a point and shoot user.
It's not as good as my S8+ but I really wouldn't expect it to be either for less than half the cost.
If the weather clears up here maybe I'll take the S8 and the 7.1 out and do a comparison.
Click to expand...
Click to collapse
Could you upload the same somewhere else that lets you do it lossless?
I'm returning the phone to Amazon. The case situation is ridiculous. Nokia support referred me to a Nokia case that Amazon says "one to three months" wait. When I asked the support rep why Nokia didn't have anything ready at the launch they just referred me back to the Nokia case. The phone is slippery and I've already almost dropped it more than once. I'm returning it before I damage it.
Edit: Bought a Pixel 2 instead which is what I should have done in the first place.
Mmm was thinking of replacing my PH-1 with this. I don't have battery issues but my touch screen is like super fu**ed with ghost touch, flickering, and bad service in my area (switching to att in few weeks). Amazon is willing to give me a full refund but was not sure if I should take it or RMA with Essential for screen.
You just returning the Nokia cause no case options ? Everything else seems to work straight? Obviously anything camera wise can beat the essential so that's why I was looking into 7.1 lol.
grumpygoof said:
I'm returning the phone to Amazon. The case situation is ridiculous. Nokia support referred me to a Nokia case that Amazon says "one to three months" wait. When I asked the support rep why Nokia didn't have anything ready at the launch they just referred me back to the Nokia case. The phone is slippery and I've already almost dropped it more than once. I'm returning it before I damage it.
Edit: Bought a Pixel 2 instead which is what I should have done in the first place.
Click to expand...
Click to collapse
Sent from my PH-1 using Tapatalk
Brooklyn8807 said:
Mmm was thinking of replacing my PH-1 with this. I don't have battery issues but my touch screen is like super fu**ed with ghost touch, flickering, and bad service in my area (switching to att in few weeks). Amazon is willing to give me a full refund but was not sure if I should take it or RMA with Essential for screen.
You just returning the Nokia cause no case options ? Everything else seems to work straight? Obviously anything camera wise can beat the essential so that's why I was looking into 7.1 lol.
Sent from my PH-1 using Tapatalk
Click to expand...
Click to collapse
Yes I returned it because I'm not comfortable carrying a slippery bar of soap around until someone decides to release a case. The phone itself was fine for what it cost. I almost dropped it a couple of times and if I drop it without a case it's on me. Nokia screwed the pooch here because it's a decent device let down by absolutely no third party support. Nokia can't even deliver their own cases! Those are showing as one to three months to deliver. All the Chinese cases have very vague shipping dates from the middle of November to the Middle of December.
I realize not everyone will feel this way but I decided I would be better off returning it now. I really wanted a Pixel 2 anyway so that's what I did.
The camera was decent and I managed to get a Gcam mod working on it (GCam-5.1.018-Pixel2Mod-Arnova8G2-V8.3b1) but never really got the time to test it out quality-wise.
If you can live with little to no options for a case it's worth the money as far as I'm concerned.
Thanks for the insight man!
I may just order one once I send this PH-1 back then. Ill just get a universal slip in phone case or flipcase from 5below until I'm able to get a case for it then. That or steal otn of my kids Power Ranger socks from the dryer and carry it around like that till end of November.
grumpygoof said:
Yes I returned it because I'm not comfortable carrying a slippery bar of soap around until someone decides to release a case. The phone itself was fine for what it cost. I almost dropped it a couple of times and if I drop it without a case it's on me. Nokia screwed the pooch here because it's a decent device let down by absolutely no third party support. Nokia can't even deliver their own cases! Those are showing as one to three months to deliver. All the Chinese cases have very vague shipping dates from the middle of November to the Middle of December.
I realize not everyone will feel this way but I decided I would be better off returning it now. I really wanted a Pixel 2 anyway so that's what I did.
The camera was decent and I managed to get a Gcam mod working on it (GCam-5.1.018-Pixel2Mod-Arnova8G2-V8.3b1) but never really got the time to test it out quality-wise.
If you can live with little to no options for a case it's worth the money as far as I'm concerned.
Click to expand...
Click to collapse
Sent from my PH-1 using Tapatalk
Not sure if I want this phone anymore.
https://twitter.com/markgurman/status/1118574467255418880
https://twitter.com/backlon/status/1118573836226658304
https://twitter.com/stevekovach/status/1118571414934753280
I was about to post this, i pre order and I'm wondering anyone cancelling there orders
cheapshot789 said:
I was about to post this, i pre order and I'm wondering anyone cancelling there orders
Click to expand...
Click to collapse
I just sold my note so I might go pick up a s10+ until I figure out if these issues are widespread
I have my s10 plus but now I'm debating whether to cancel pre order
Theres a good video from Mark munoz YouTube explaining this right now seems its only 2 devices malfunction others is trying to remove the plastic on top of the screen that's had been labeled not to be removed do i guess good news.
Here’s an important notice for current and future Galaxy Fold owners :angel:
https://www.sammobile.com/2019/04/1...portant-notice/amp/?__twitter_impression=true
SAMSUNG GALAXY FOLD ??????
Having watched an unhealthy amount of review videos, quite a few are mistreating them in my opinion. Slamming it shut really hard, tossing it down on to the desk, holding one side and trying to flip it open or closed. Not how you'd actually treat a device youd spent almost 2 grand of your own money on. And the one with the screen bulge that broke, they admitted to having used clay to hold it up for a photo shoot and that some could have got inside the hinge and caused the damage.
I'm not sure there's actually an issue here for anyone who looks after their devices. And if it turns out that the devices can't cope with real life, then get a refund. You either end up with a fantastic device that you really wanted, or you've gotten to play with one until it breaks and you get your money back. There's not really any downside apart from hassle of setting up a new phone again.
I literally watched a reviewer on YouTube put a pizza and hotdog in the Fold and pretended to eat the food from the device *smh
sharingan5791 said:
I literally watched a reviewer on YouTube put a pizza and hotdog in the Fold and pretended to eat the food from the device *smh
Click to expand...
Click to collapse
Yeah that really pissed me off ? for some reason. It's like they're showing off. It's not their money though.
¯\_(ツ)_/¯
Yeah there attack articles are really unair whey all say in title galaxy folds are breaking No.... reviewers are breaking the devices a few idiots removed a very hard to remove screen protector that didn't come off easy at all one person got clay in the hinge another device looks like it was sat on and a display cable was likely broken
then at the very bottom, they actually say what happened there click bait caused Samsung Stock to drop sharply losing millions in value i would never send them another unit but im petty
https://mspoweruser.com/new-evidence-of-samsung-galaxy-fold-design-flaw-emerges/
Just like the Verge but without the failure. I don't think its build quality but rather it just happens in the real world.
Breaking: Samsung Galaxy S23 Ultra UK units have screen defects, Samsung replied - SamNews 24
Samsung has recently launched the Galaxy S23 Series and some users started reporting that the screen of the ... Read more
www.samnews24.com
https://twitter.com/i/web/status/1625432044581822464
Mine unit from Poland also have this... More over i found one redditor that have bended unit.. I put mine on leveled (screen side) surface and also is bended... So meny $ a issues...
Check yours...
I am not going to defend Samsung etc, however if your unit is broken, got defects, or you are not happy with something - just send it back, ask for replacement or just return it then buy new one.
It's not just his... looks like a lamination issue.
Not something you should see on a flagship display.
Rather than owe up to it Samsung is making excuses saying it's normal. Translation: there must be a lot of them with this defect...
Joloxx9 said:
I am not going to defend Samsung etc, however if your unit is broken, got defects, or you are not happy with something - just send it back, ask for replacement or just return it then buy new one.
Click to expand...
Click to collapse
First: If you were read article you will knew that Samsung said it is manufacturing side effect so maybe it is not so obvious to return the unit. The defect is in the same place on all reported phones... Could be hard to get one without it as guy in twitter try 2 times and both have the same issue.
Second: If you were look inside the twitter comments you will see that it is not only uk but also in usa and other regions that are affected.
Third: 23u is my primary phone, so not so easy to just return it and stay without the phone as i also use esim. And more over i can get another unit with the same defect or even they will not accept it as they mention as it is side effect of manufacturing.
Right now it is not disturbing the use of the phone, but as i know it is there it is quite not comfy...
It's really irritating that people look for this nonsense that doesn't affect the functioning of the phone one iota and then share it around and ruin everyone else's enjoyment of their devices.
I can confirm that my US Ultra has this. Never would have seen it if it wasn't pointed out.
aureum said:
First: If you were read article you will knew that Samsung said it is manufacturing side effect so maybe it is not so obvious to return the unit. The defect is in the same place on all reported phones... Could be hard to get one without it as guy in twitter try 2 times and both have the same issue.
Second: If you were look inside the twitter comments you will see that it is not only uk but also in usa and other regions that are affected.
Third: 23u is my primary phone, so not so easy to just return it and stay without the phone as i also use esim. And more over i can get another unit with the same defect or even they will not accept it as they mention as it is side effect of manufacturing.
Right now it is not disturbing the use of the phone, but as i know it is there it is quite not comfy...
Click to expand...
Click to collapse
First - I read it, if you are not happy with the product, don't use it, simple. You still have 14 days to send it back if you are not happy, vote with your wallet.
Second - And? Not sure how big % of phones got that issue, but same as above applies, if people are not happy they should send units back. Maybe then samsung would acknowledge issue.
Third - No one force you to stay without phone, if you sold etc. your previous one or sent it back for trade in, then make a complain to Samsung.
And fourth, if you read my post with understanding you would get that I do not defend them. Sending back bad/wrong/broken etc product is our right, Samsung and S23 is not the only phone on the market, if you have issues with them, than feel free to buy something else.
I was angry with oneplus few years ago and guess what, I am on samsung now.
EtherealRemnant said:
It's really irritating that people look for this nonsense that doesn't affect the functioning of the phone one iota and then share it around and ruin everyone else's enjoyment of their devices.
I can confirm that my US Ultra has this. Never would have seen it if it wasn't pointed out.
Click to expand...
Click to collapse
We should not talk about any issues regarding quality of expensive phone to not irritating ppl? Hmm m ok.
blackhawk said:
It's not just his... looks like a lamination issue.
Not something you should see on a flagship display.
Rather than owe up to it Samsung is making excuses saying it's normal. Translation: there must be a $hit load of them with this defect...
Click to expand...
Click to collapse
If that's what they say and your unit have it, vote with you wallet and send it back, there will be no change when people moan on this forum and Samsung keep their sales.
aureum said:
We should not talk about any issues regarding quality of expensive phone to not irritating ppl? Hmm m ok.
Click to expand...
Click to collapse
This is nothing but people hunting for reasons to dislike the phone. It has zero effect on functionality and you have to really be looking to even see it. It's a nothingburger discovery some iPhone fanboy found and put on Twitter to cause drama.
aureum said:
We should not talk about any issues regarding quality of expensive phone to not irritating ppl? Hmm m ok.
Click to expand...
Click to collapse
The problem is it's not supposed to be there at all. Not on my N10+'s. On a display that's not acceptable. It's a manufacturing defect and right where it's always in your face.
Worse, pretty sure Samsung was aware of this defect but they shipped them anyway. Like a brat they do what they want then make lame bs excuses for their actions. This isn't a injection molding tab Sammy, it's a screw up.
At this point there's no telling if over time it will get worse and/or spread. I'd return it for a cash refund especially at this price point, where the defect is and Samsung's condescending attitude.
but this is only visible with a strong light source, with certain angle of light with screen off. it has no impact on usability. i have seen it in the past on other curved displays
Edited by moderator to correct formatting
I upgraded to s23u with EE and i got it on 13th , 512gb ,green. Everything fine,until 3 days later when i installed a Samsung screen protector on,using a flashlight i was eyeballing for dust particles using a sticker. Right bottom corner i noticed a smudge, wiped off,still there, anyway upon close look ,in certain angle using the flashlight, i noticed this crease/bubble/dent around 4mm in width and 2mm height . To me it looks like a dent inwards rather than a bubble. Checked my pixel 7pro,nothing, checked my missus s21plus(flat screen),nothing, then i remembered i have stashed a galaxy s8(still works a take faster photos than s23u though) anything like this,screen was perfect.
Don't get me wrong, only in bright light ,shining directly on the screen you can see it. The touch screen works perfectly.
I contacted EE, the tech support said it looks like delamination or sort and could spread in time, right ,i said i do like the phone and i would like an exchange. EE delivered next day the replacement, as you guessed, same issue, this time half in size,almost not visible, but because i knew where and how to look ,i spotted it right away. Also very fine crease on the right,but almost not visible(unless you know what to look for).
Can i live with this ,yes i can,do i want to take a risk,thinking that potentially, ot could spread over thetime,hmm ,i don't. Opened a second return.
For ppl who said that this is not a big deal,remember, th ise damn phone is expensive and it should be perfect,like my previous s22ultra amd my 5 years old S8
I attached some photos 1,the first phone and 2
glad i am not that inquisitive otherwise i would still use nokia 3110
My S23 Ultra has it. Then I just realized after a year of using my S22 Ultra that this is the case as well... Guess it doesn't really matter.
nawat said:
My S23 Ultra has it. Then I just realized after a year of using my S22 Ultra that this is the case as well... Guess it doesn't really matter.
Click to expand...
Click to collapse
even my old S8 has it
EtherealRemnant said:
It's really irritating that people look for this nonsense that doesn't affect the functioning of the phone one iota and then share it around and ruin everyone else's enjoyment of their devices.
I can confirm that my US Ultra has this. Never would have seen it if it wasn't pointed out.
Click to expand...
Click to collapse
I'm still having trouble seeing it in these pictures, even when it's directly pointed out, lol. I'm not gonna examine my phone. It looks generally fine and I'm gonna stick with it.
aureum said:
We should not talk about any issues regarding quality of expensive phone to not irritating ppl? Hmm m ok.
Click to expand...
Click to collapse
I think the issue is that most people wouldn't even notice if someone didn't point it out to them in special lighting. I think you should be able to discuss and point out anything you deem flawed. But on the other end you should also expect pushback from people who think you are just being spoiled when you have the option to return it. I have noticed it on my Galaxy S23 Ultra US version but only by looking at it in lighting. I think the device is fantastic and even with that little flaw I will keep my device since I can't really notice it since I have a case on it.
catalin78 said:
I upgraded to s23u with EE and i got it on 13th , 512gb ,green. Everything fine,until 3 days later when i installed a Samsung screen protector on,using a flashlight i was eyeballing for dust particles using a sticker. Right bottom corner i noticed a smudge, wiped off,still there, anyway upon close look ,in certain angle using the flashlight, i noticed this crease/bubble/dent around 4mm in width and 2mm height . To me it looks like a dent inwards rather than a bubble. Checked my pixel 7pro,nothing, checked my missus s21plus(flat screen),nothing, then i remembered i have stashed a galaxy s8(still works a take faster photos than s23u though) anything like this,screen was perfect.
Don't get me wrong, only in bright light ,shining directly on the screen you can see it. The touch screen works perfectly.
I contacted EE, the tech support said it looks like delamination or sort and could spread in time, right ,i said i do like the phone and i would like an exchange. EE delivered next day the replacement, as you guessed, same issue, this time half in size,almost not visible, but because i knew where and how to look ,i spotted it right away. Also very fine crease on the right,but almost not visible(unless you know what to look for).
Can i live with this ,yes i can,do i want to take a risk,thinking that potentially, ot could spread over thetime,hmm ,i don't. Opened a second return.
For ppl who said that this is not a big deal,remember, th ise damn phone is expensive and it should be perfect,like my previous s22ultra amd my 5 years old S8
I attached some photos 1,the first phone and 2
Click to expand...
Click to collapse
return it and get your previous S22 Ultra.
I am not seeing it on mine but I could be blind
duckfart said:
I am not seeing it on mine but I could be blind
Click to expand...
Click to collapse
It's probably present on certain batches; some will have it, others not. A major QC screw up. If the defect was minor you wouldn't be able to see it at all.
This is a defect that could effect the survivability of the glass. Glass is subject to some of the laws of hydrodynamics. This deformity causes new stress points. It may not crack there but in another area of the display, hydrodynamics. Glass is a peculiar substance with bizarre properties. Of course if it breaks Samsung will say it's your fault for dropping it.
DON'T SAY YOU WEREN'T WARNED