Only one speaker playing when incoming call!! - Xperia Z2 Q&A, Help & Troubleshooting

Gyus, i`m shocked! When i get incoming call - only one (lower) speaker is playing! Sony mocks ???!!! Device have 2 stereo speakers but they are not playing both with incoming calls! WTF!?
Everyone have this ?
What do you think, is this a firmware problem or what ???
This upset me so much! (((((

Maybe that's why the ringtone volume is so low.. A very common feedback now.

Seems like it`s not a s/w glitch, seems like Sony did that deliberately. What for - is a damm mystery for me! This is so unlogical, so stupid, aahh, can`t select all words how this dissapointed me
The only hope for talented people on XDA to fix that.

Yea... speakerphone for calls is ridiculously low.
Could you please post your findings to the Sony support forums for visibility?
Sent from my D6503 using Tapatalk

Guys, who lives in Taiwan and Singapore, PLEASE, write a messages to a Sony support about this problem, why they did incoming calls with only one speaker ? Would they fix that in future or not ? Wanna hear what Sony official support will write about that!
Thank you.
PS I wrote about this to a Sony Singapore, in English, i hope they will feedback to me.
I think this is unacceptable bug!

Smartwatch 2
I think sony need us to buy the smartwatch 2 or smartband for feel the vibration alert when incoming call rather than to hear the sound.
that why sony said (Details make the different ).
SONY GREAT JOB!!!!!!!!!!!!!!!!:

kkkok8051 said:
I think sony need us to buy the smartwatch 2 or smartband for feel the vibration alert when incoming call rather than to hear the sound.
that why sony said (Details make the different ).
SONY GREAT JOB!!!!!!!!!!!!!!!!:
Click to expand...
Click to collapse
Lol funny guy
Sent from my K00C using Tapatalk

DennisDD78 said:
Guys, who lives in Taiwan and Singapore, PLEASE, write a messages to a Sony support about this problem, why they did incoming calls with only one speaker ? Would they fix that in future or not ? Wanna hear what Sony official support will write about that!
Thank you.
PS I wrote about this to a Sony Singapore, in English, i hope they will feedback to me.
I think this is unacceptable bug!
Click to expand...
Click to collapse
I've added a thread about this in the support forum:
https://talk.sonymobile.com/t5/Xperia-Z2/Speakerphone-in-call-uses-only-1-speaker/m-p/638249#U638249
I also have one more gripe, which I'm needing more people to confirm my finding:
https://talk.sonymobile.com/t5/Xper...o-mono-after-incoming-call/m-p/637511#U637511

Bad news, we won't get 2 speakers working on calls officially, 100%. Sony going to make sound louder, but only on one speaker ****, **** **** ****, Sony, you killed me without a gun
Gonna sell it , i guess. Z2 is not so much better than Z1 with not fully functionally 2 stereo speakers.
Sent from my D6503 using xda app-developers app

DennisDD78 said:
Bad news, we won't get 2 speakers working on calls officially, 100%. Sony going to make sound louder, but only on one speaker ****, **** **** ****, Sony, you killed me without a gun
Gonna sell it , i guess. Z2 is not so much better than Z1 with not fully functionally 2 stereo speakers.
Sent from my D6503 using xda app-developers app
Click to expand...
Click to collapse
Brother, please calm down..
This is something that one of our XDA saviors can fix!

DennisDD78 said:
Bad news, we won't get 2 speakers working on calls officially, 100%. Sony going to make sound louder, but only on one speaker ****, **** **** ****, Sony, you killed me without a gun
Gonna sell it , i guess. Z2 is not so much better than Z1 with not fully functionally 2 stereo speakers.
Sent from my D6503 using xda app-developers app
Click to expand...
Click to collapse
How do you know that Sony is not gonna fix that? Did you get an official reply?

MasK said:
How do you know that Sony is not gonna fix that? Did you get an official reply?
Click to expand...
Click to collapse
Yes, i got some information about that!
And, one man on Russin forum 4pda said that he`s got two speakers plaiyng on call! I asked him to check again with a real phone call, maybe he just checked volume control or something, no reply from him yet..
Is there at least one person on this forum who`s got both speakers working on incoming call, sms, what`s upp message ?

And another man on forum said that on Tablet Z2 both speakers are working on call
Do we have defect on our handsets ?

Bad news, we won't get 2 speakers working on calls officially, 100%. Sony going to make sound louder, but only on one speaker ****, **** **** ****, Sony, you killed me without a gun
Gonna sell it , i guess. Z2 is not so much better than Z1 with not fully functionally 2 stereo speakers.
Sent from my D6503 using xda app-developers app
Click to expand...
Click to collapse
You're seriously going to sell the phone because of that??? How alarmist can a person possibly get
Sent from my C6603 using xda app-developers app

DennisDD78 said:
And another man on forum said that on Tablet Z2 both speakers are working on call
Do we have defect on our handsets ?
Click to expand...
Click to collapse
Surely if he's making a call on tabz2 it's probably using Skype or something through a WiFi connection? Not through normal mobile phone systems?
Sent from my GT-I9300 using XDA Premium 4 mobile app

We're in xda and in future we won't have this problem anymore[emoji6]
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WTF you guys mean only one speaker? You cant hold both to your ear... :laugh:
Or you mean when taking calls on the loudspeaker?

Difference between one and two speakers feels very much!
Try to listen one song on both and then on one. If you don`t listen the difference, you are lucky man!

SkyS1gn said:
WTF you guys mean only one speaker? You cant hold both to your ear... :laugh:
Or you mean when taking calls on the loudspeaker?
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Click to collapse
You listen to music on both speakers but ringtone for incoming calls are only on one speaker. That's the reason that ringtone is less loud then music.
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KevinB88 said:
You listen to music on both speakers but ringtone for incoming calls are only on one speaker. That's the reason that ringtone is less loud then music.
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Click to collapse
LOL, thats dumb!

Related

2.1 and sound

Can anyone with 2.1 check for me to see if the sound on the xperia is louder now please. I know Sony said they're knew about the problem and were going to make it better, I just want to know if they did.
It is louder IMO after 2.1 update.
ive yet to test the sound will update as soon as i test it
mark28 said:
Can anyone with 2.1 check for me to see if the sound on the xperia is louder now please. I know Sony said they're knew about the problem and were going to make it better, I just want to know if they did.
Click to expand...
Click to collapse
if you mean in call volume i can only speak for myself and say its no better than 1.6 for me, not usable outside a very quiet room
elsler said:
if you mean in call volume i can only speak for myself and say its no better than 1.6 for me, not usable outside a very quiet room
Click to expand...
Click to collapse
Mine is slightly better
Sent from my X10i using XDA App
Yes, much better. However, I've noticed that there is some noise for the person on the other side of the call
Sent from my X10i using XDA App
I seriously think the volume issue is hardware related, I have never had a problem with mine on 1.6, but the 2.1 update cranked it up, I keep my volume at 50% as full volume would make me go deaf. I was talking on my phone under the L tracks with a train going by in Chicago today, no place is louder, I heard the person fine.
How do u guys hold your phones to your ears?
Sent from my X10i using XDA App
Umm.. Its not any louder for me, but that annoying static is gone.
I rang my mum who has a really ****ty phone line and for once the call was crystal clear.
Sent from my X10i using Tapatalk
I find it a little bit louder,not much...Works fine for me
There is no noticeable difference since the update it is still one of the worst phones to make and receive calls on I have ever owned, I also own a galaxy s which is way better to use to make calls on ie crystal clear and very loud.
Sent from my GT-I9000 using XDA App

Better call quality

Hi guys,
I've been having some issues with audio, people could not hear me. So I stared looking for a solution.
This is what I did:
Phone, menu, call settings, un tick noise reduction, in call-sound EQ set to clear sound.
Let me know if this worked for you guise, definitely worked for me
Sent from my GT-I9300 using Tapatalk 2
Since I got my SGS3 everyone I speak to over the phone tell me that the microphone quality is so good that it sounds like I'm right next to them speaking directly into their ear. It sounds the same for me too.
Sent from my Samsung Galaxy S3 using XDA Premium
CuBz90 said:
Since I got my SGS3 everyone I speak to over the phone tell me that the microphone quality is so good that it sounds like I'm right next to them speaking directly into their ear. It sounds the same for me too.
Sent from my Samsung Galaxy S3 using XDA Premium
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Click to collapse
It's not that they can't hear me completely, but sometimes they hear a metallic voice, it happened also when I spoke to my girlfriend i could hear a mettalic voice. Since I changed these settings everything is perfect
Sent from my GT-I9300 using Tapatalk 2
In-call sound EQ not available on Galaxy mini 2 so how to adjust the call sound?
I have same problem.....lets see your solution help me or not?
Sent from my GT-I9300 using Tapatalk 2
Thanks, worked for me

Calls Volume is so low!!

Since I bought the xperia s 2 weeks ago I have problem with hearing someone is calling me or calling him
I Turned all the volumes to max even if xLoud is on!!
so is it me having this problem or all Sony Xperia S !?
SPIDERna said:
Since I bought the xperia s 2 weeks ago I have problem with hearing someone is calling me or calling him
I Turned all the volumes to max even if xLoud is on!!
so is it me having this problem or all Sony Xperia S !?
Click to expand...
Click to collapse
It is not a problem.
Update the firmware.
Sent from my LT26i using Tapatalk 2
gm007 said:
Update the firmware.
Sent from my LT26i using Tapatalk 2
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It's updated to 4.0.4 and the same
SPIDERna said:
It's updated.
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Click to collapse
Invest in a hearing aid?
But what exactly did you update to? If ICS did you do a wipe?
Sent from my LT26i
shmoejoe said:
Invest in a hearing aid?
But what exactly did you update to? If ICS did you do a wipe?
Sent from my LT26i
Click to expand...
Click to collapse
Yes, I wiped 'em all.
I agree, call volume is very low. Sometime, when the other caller is with a fix line it is allright, thought i would like to be able to keep one "up" volume in case of; but most of the time, the volume is really just enough to understand.
At the contrary, playing music over the headphone is quiet good, sometimes (most) too loud! Why on earth is the volume of the sound different when listening to music against a voice call???????????? There are horses demanding to be free....
Soft updated 3 week ago: ICS 4.0.4, 6.1.A.0.452
SPIDERna said:
It's updated to 4.0.4 and the same
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Click to collapse
Try another firmwares from another region.
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gm007 said:
Try another firmwares from another region.
Sent from my LT26i using Tapatalk 2
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I Will
There was a genuine issue with call speaker volume in the 2.3.7GB firmware, that was fixed with ICS.
Call volume it's now loud from my SXS.
Keep in mind some telephony devices that ppl use will be low and poor quality by default. The only way to fix that is to ask them to use a dif device.
-smc
My earpiece is loud enough to hear it on a noisy boulevard - the only thing quiet on the Xperia S is the speakerphone - it doesn't use xLoud and sound volume is a bit low during call... .453 firmware.
Agree. People hear me loud and clear and via the earphones it's good, but I have to press the phone to my ear so hard sometimes that it leaves a stripe...
Sent from my Xperia S using xda app-developers app
elvirag said:
Agree. People hear me loud and clear and via the earphones it's good, but I have to press the phone to my ear so hard sometimes that it leaves a stripe...
Sent from my Xperia S using xda app-developers app
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Click to collapse
Not to sound like Steve, but you're holding it wrong. Try calling a free number and move the phone around your ear a bit. I've noticed I had to hold the phone a bit lower then I usually do to hear the caller loud (plenty loud) and clear.
Mine is generally ok, it seems to be quieter with certain people so I'm a bit confused lol
I would agree that speakerphone is too low, seriously weak.
Sent from my XperiaS via transwarp conduit.
cyleo said:
Not to sound like Steve, but you're holding it wrong. Try calling a free number and move the phone around your ear a bit. I've noticed I had to hold the phone a bit lower then I usually do to hear the caller loud (plenty loud) and clear.
Click to expand...
Click to collapse
The position i have to hold it in doesn't quite feel natural, but if I look in the mirror it looks normal so I'd assume it is a small adjustment
Sent from my XperiaS via transwarp conduit.
is there a solution regarding this on SX Sola?
Lord Takyon said:
The position i have to hold it in doesn't quite feel natural, but if I look in the mirror it looks normal so I'd assume it is a small adjustment
Sent from my XperiaS via transwarp conduit.
Click to expand...
Click to collapse
I think It's a problem on some Xperia S devices and I Heard that Sony Working on it by a new firmware
speaker volume low
somemadcaaant said:
There was a genuine issue with call speaker volume in the 2.3.7GB firmware, that was fixed with ICS.
Call volume it's now loud from my SXS.
Keep in mind some telephony devices that ppl use will be low and poor quality by default. The only way to fix that is to ask them to use a dif device.
-smc
Click to expand...
Click to collapse
I did the update to ICS and the problem continues, what else I can do
I am having the same issue & i am on GB .73. I can not update to ICS seeing as Rogers wireless has not released the update yet here .
I wish the call volume was a bit louder. I downloaded the Volume+ app but it keeps forclosing so i am a bit upset about this. Hope with the ICS update they give us a louder call volume

Low ringing sound

Is anyone feeling that the ringing sound is very low compared to the music played through the speakers?
Sent from my D6503 using Tapatalk
LiveSquare said:
Is anyone feeling that the ringing sound is very low compared to the music played through the speakers?
Sent from my D6503 using Tapatalk
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+1
23456836325
same feeling here.
This......not so good!! Had a few phones with low ringtones, very annoying. Was hoping the Z2 to be on par with the G2 as I found that ringtone volume excellent!
Sent from my LG-D802 using xda app-developers app
LiveSquare said:
Is anyone feeling that the ringing sound is very low compared to the music played through the speakers?
Sent from my D6503 using Tapatalk
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How is the overall call volume? Is it loud enough?
Why do manufacturers do these dumb things?
I wanted the loud speakers mainly for the loud ringing advantage, as I set my phone down in one corner of the house and often miss calls as I can't hear it from the other rooms.
Hopefully there's a fix.
g4rvd4 said:
Why do manufacturers do these dumb things?
I wanted the loud speakers mainly for the loud ringing advantage, as I set my phone down in one corner of the house and often miss calls as I can't hear it from the other rooms.
Hopefully there's a fix.
Click to expand...
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Apparently call volume is low too...
Everything was looking so promising for the Z2...[emoji22]
Can't be doing with a phone with low ring/notification sound...remember on the Sony Ericsson X1 the amount of calls and SMS I missed due to low (and poor quality sound).
Sent from my GT-N7100 using Tapatalk
This is xda and here many talented guys can handle this[emoji6]
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Looks like Josh from Android Authority wasn't talking rubbish about speakers sound being low..
https://www.youtube.com/watch?v=20sczbwIKQk (4:35)
Seriously, I don't know why every review I've read so far talks about the power front facing stereo speakers when the volume is really so poor. What's the use?
Looks more like a software glitch to me.
One more bug I find was the volume indicator which appears when you press the volume rocker doesn't seems to be moving continously the correct volume levels. Again, not sure whether it's just me alone with this bug.
Sent from my D6503 using Tapatalk
Well it's a complete deal breaker for me. Seriously thinking of cancelling my pre-order
My opinion. Both call and ringer volume are more than sufficient.
Sent from my D6503 using XDA Premium 4 mobile app
augie7107 said:
My opinion. Both call and ringer volume are more than sufficient.
Sent from my D6503 using XDA Premium 4 mobile app
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What about speakerphone and music?
Not The Flong said:
Well it's a complete deal breaker for me. Seriously thinking of cancelling my pre-order
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Well, it depends on you, but I feel it's a software issue as I could hear loudly when I play music. So it can't be a hardware issue. It could be a matter of bug fix update from Sony to fix it.
Sent from my SM-N9005 using Tapatalk
debrandman said:
Looks like Josh from Android Authority wasn't talking rubbish about speakers sound being low..
https://www.youtube.com/watch?v=20sczbwIKQk (4:35)
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Very disappointing to hear! I really wanted this phone but ahh man this is a letdown!
remyb25 said:
Very disappointing to hear! I really wanted this phone but ahh man this is a letdown!
Click to expand...
Click to collapse
Don't be disappointed just yet, wait unstead for more Z2 reviews!
debrandman said:
Don't be disappointed just yet, wait unstead for more Z2 reviews!
Click to expand...
Click to collapse
I will take your word for it my friend:highfive:
Raggi01 said:
What about speakerphone and music?
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Click to collapse
Again, it's sufficient.
Web tests put the M8 at 85db and the Z2 at 82db.
I don't use my phone to blare music at high volume levels.

[Q] Call Quality - Other End

Hi all,
I just got the Z2 for my fiancé as she wanted the best camera in a phone. All is going well except for call quality.
She hears everybody just fine but people complain that they can't hear her well. I've been reading online and some people are having the same issue even after replacing the phone.
Is it something to do with positioning the mic or could be a faulty hardware? She has an average (small) female face/head size. Could it be because the mic is just too far away from the mouth? Or something to do with noise-canceling mic?
EDIT: updated the phone to 402 and still she still has the same issue
I have the same issue, have to raise my voice slightly for people to be able to hear me properly
Sent from my D6503 using Tapatalk
Mr.R™ said:
I have the same issue, have to raise my voice slightly for people to be able to hear me properly
Sent from my D6503 using Tapatalk
Click to expand...
Click to collapse
It could be caused by faulty SIM card
I one had this issue with another device and I was using a normal sized SIM cut to fit micro sim slot, one I got it replaced at my operator then all went marvelous
It's a proper so card so not sure it's that but I will test another just in case
Sent from my D6503 using Tapatalk
Mr.R™ said:
I have the same issue, have to raise my voice slightly for people to be able to hear me properly
Sent from my D6503 using Tapatalk
Click to expand...
Click to collapse
And how do you live with that?
Anybody else with similar issue?
I'm not a fan of talking on the phone I text mostly so it's not too bad lol
Sent from my D6503 using Tapatalk
Same issue here with call quality...
Sent from my D6503 using XDA Free mobile app
Same here , people dont hear me well , installed voice recorder and tested my voice seems fine the rec volume is fine , but in call the other party dont hearing me good i need to speak loud
Sent from my D6503 using XDA Free mobile app
Same issue for me too. Thought it might have been my case. Both happy and sad it's not. Shame it's not fixed in the latest firmware. Hopefully a future one can fix it.
Same here
But it do happen for most calls
Sent from my D6503 using XDA Free mobile app
Same here. Had to buy a handsfree, because i can't use the speakers when at work. NON disclosure stuff. I'm a bit disappointed at Sony actually. But with the handsfree everything is great.
My friends Z2 doesn't have these issues though, latest firmware.
Sent from my D6503 using XDA Premium 4 mobile app
Here too... Call quality on other end is not good enough till u speak.
Have had complaints about my voice quality being poor as well...
Is this an isolated case? So far I haven't heard anyone complaining about my voice. What does the voice sounds like on the other end? Choppy, muffled, too soft?
goodpenguin said:
Is this an isolated case? So far I haven't heard anyone complaining about my voice. What does the voice sounds like on the other end? Choppy, muffled, too soft?
Click to expand...
Click to collapse
Sound like Morgan Freeman from the wormholl , very ****y and on seconds,other party is loosing your whole words , i also discovered it isnt on each call , and will try to low or high the in call volume to see if it effects somehow to this bug/fault but obviously its not a single problem
Sent from my D6503 using XDA Free mobile app
Same problem
I have complaints with almost every phone call about my sound quality. Have to speak louder or take phone off my ear and put microphone closer to my mouth.
Got this problem as well. Thought my was an isolate case but seemly it isn't so. Hope Sony do something abt it in the next firmware update
Sent from my D6503 using XDA Free mobile app
Wow, seems that everybody is having the same issue! How do you guys manage to live with it? I'd go nuts.
Anybody NOT facing the same bad quality issue? I got the phone replaced, let's what what my fiancé thinks about it.
I am waiting for replacement at Monday , arriving a new bach , will report after it , but mine alwso has gaps and uncentered camera , i cant believe sony make so much deffekt devices and thats the flagship for 2014 ..imagine in 2015 sony will sell a phones that ruin themselfs in your hand
Sent from my D6503 using XDA Free mobile app
same here too !!!
if you let the mouth piece drift even slightly away from your mouth , people say your breaking up or they cant hear you ! seems that Sony have a crap microphone built in the phone . and what good is a phone when people struggle to hear you ????

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