HELP!! GS4 Factory Unlock Problem!!! - Android Q&A, Help & Troubleshooting

So back in febuary I went from ATT to T-Mobile. With a galaxy s4 ATT provided me an unlock pin popped in my tmobile sim and it was unlocked. Later I had to send in my phone because my camera was malfunctioning.. I asked the rep before sending in my device if I will lose my unlock.. They said no. They repaired the phone.. Replaced the camera and PBA (motherboard) because it was also power cycling. So when I got the phone back I popped in my T-Mobile Sim and it was asking me to enter in the unlock pin.. Luckily I had the same unlock pin from febuary I entered that in and nothing happened I tried it again nothing. so I called Samsung and they said I need to call att and request a new unlock.. Called att requested a new unlock and they provided me with the same unlock pin like the first time. and they said only one unlock pin can be assigned to one IMEI number. called Samsung back and said they can't do anything which is B.S... just paid for this phone.. anyways now my phone is acting up again.. Running slow.. Some of the apps show "unavailable" or not responding. I went to the service menu by doing the *#0011# to try doing an unlock another way but it won't work for me.. one thing I caught was the IMEI CERTI: NA.. Idk if tht has something to do with it? any one have any tips? Or that can help?

Is there any way to confirm that the IMEI is the same? It's possible they might have had to swap out the motherboard if it was easier. Check to see if all the #s match between the sticker behind the battery, in the Settings, and when you dial *#06# then see if that's what ATT has on record.

es0tericcha0s said:
Is there any way to confirm that the IMEI is the same? It's possible they might have had to swap out the motherboard if it was easier. Check to see if all the #s match between the sticker behind the battery, in the Settings, and when you dial *#06# then see if that's what ATT has on record.
Click to expand...
Click to collapse
Thanks for your reply... I triple checked the IMEI #'s and they are exactly the same.. behind the battery.. settings and dialing all the same exact IMEI prior to sending in the UNIT for repair.. what strikes me the most is trying to do the unlock by going into the service mode and it says IMEI CERTI: NA

mo_k23 said:
Thanks for your reply... I triple checked the IMEI #'s and they are exactly the same.. behind the battery.. settings and dialing all the same exact IMEI prior to sending in the UNIT for repair.. what strikes me the most is trying to do the unlock by going into the service mode and it says IMEI CERTI: NA
Click to expand...
Click to collapse
Hmm. I wondering if they didn't swap the motherboard and write your IMEI to it, but for some reason it didn't transfer the whole EFS (not just the folder, but the stuff in the modem too) contents which include the IMEI Certificate. If that didn't transfer over or have the right permissions then that could explain it... Haven't had to deal with an issue like that though, so can't really say.
You're probably better served maybe asking some questions @ forum.gsmhosting.com as they deal with issues like this more often than most people on XDA. Either way, you're in for a tough fix if that is what happened because not many people know much about this since it is a fairly rare issue.

es0tericcha0s said:
Hmm. I wondering if they didn't swap the motherboard and write your IMEI to it, but for some reason it didn't transfer the whole EFS (not just the folder, but the stuff in the modem too) contents which include the IMEI Certificate. If that didn't transfer over or have the right permissions then that could explain it... Haven't had to deal with an issue like that though, so can't really say.
You're probably better served maybe asking some questions @ forum.gsmhosting.com as they deal with issues like this more often than most people on XDA. Either way, you're in for a tough fix if that is what happened because not many people know much about this since it is a fairly rare issue.
Click to expand...
Click to collapse
I was wondering that too.. I mean could that be the problem that the IMEI CERTI says : NA? I actually sent my phone back again today.. i wrote a letter along with it explaining my whole situation actually attached a picture of that service mode so they know. I also posted onto gsmhosting.

Related

Possible to change the IMEI number?

I ordered a Softbank Tytn for my buddy and i noticed the IMEI number on the box and on the device do not match. The seller was the one to unlock the phone, so my guess is once it was unlocked, the unlocker made a copy of an unlocked phone (of the firmware) on to the new softbank.
I've searched the forum only to find SIM Changing tools for other phones but ours. I know the IEMI number can be changed back, but does anyone have leads to how this can be done?
imasri29 said:
I ordered a Softbank Tytn for my buddy and i noticed the IMEI number on the box and on the device do not match. The seller was the one to unlock the phone, so my guess is once it was unlocked, the unlocker made a copy of an unlocked phone (of the firmware) on to the new softbank.
I've searched the forum only to find SIM Changing tools for other phones but ours. I know the IEMI number can be changed back, but does anyone have leads to how this can be done?
Click to expand...
Click to collapse
Changing an IMEI is possible, but illegal in many countries.
I'm trying to understand why you want to change it though. Are you having some kind of trouble with the device and/or service?
Look where your sim goes or the battery on your phone and the IMEI should be there, if it is different than the code actually on the phone or not (press '*#06#' and press go or send)
Worry about the phone not the box.
You need to be careful the IMEI number may be right on the phone and the box wrong. That is if your 'seller' opened 2 boxes and then unlocked them both and put them in the wrong box, the other person may have your box and their own IMEI (as is on your box). Or they just tossed the wrong box.
I have not heard of any unlocking that changes the IMEI only an IMEI hack.
Unless there is something else
imasri29 said:
I ordered a Softbank Tytn for my buddy and i noticed the IMEI number on the box and on the device do not match. The seller was the one to unlock the phone, so my guess is once it was unlocked, the unlocker made a copy of an unlocked phone (of the firmware) on to the new softbank.
I've searched the forum only to find SIM Changing tools for other phones but ours. I know the IMEI number can be changed back, but does anyone have leads to how this can be done?
Click to expand...
Click to collapse
Ibrahim, I sold you this phone and I bought it from CellularArena a few weeks earlier. There is no problem with using that phone with the changed IMEI. It is too bad that CellularArena buys their unlocked X01HT with that method of unlocking but there is no problem to use that phone.
Possible to change the IMEI number? Your Pooched
So if someone with one of these unlocked phones (all with the same IMEI),
has their phone stolen or lost reports the IMEI so it cannot be used too easily. The IMEI get's blacklisted, the users are all pooched.
All of them..
Bummer !
A good lesson to anyone looking to have their IMEI changed.
Be afraid.... very afraid !!
I also heard that many X01HT sold in the grey market don't have matching IMEI.... Don't know why but it's perhaps really due to their method of unlocking.
Just wondering what sort of trouble it will stir up if the same IMEI is being used on the same network.
mrinternet said:
So if someone with one of these unlocked phones (all with the same IMEI),
has their phone stolen or lost reports the IMEI so it cannot be used too easily. The IMEI get's blacklisted, the users are all pooched.
All of them..
Bummer !
A good lesson to anyone looking to have their IMEI changed.
Be afraid.... very afraid !!
Click to expand...
Click to collapse
Yeah.. this is true but in Canada anyways, Rogers and Fido (now Rogers) do not blacklist IMEI. Blacklisting is risky business especially with blacklisting IMEI of devices that were not purchased through official channels. If it was so simple, a person could call in and blacklist random phones (albeit terribly random).
If the HongKong seller of these phones has done this same procedure with every X01HT they sold, there must be hundreds with the same IMEI, but have you seen anyone come here and say my new phone is blacklisted? No.
It's too bad that the unlock was done that way, but I don't think it will have any negative effect for any of these users, unless they go to a country where that IMEI has been blacklisted. It is also possible that the IMEI that *#06# returns is not actually the IMEI that is reported to the network either (as is the case with many sony ericsson phones where the IMEI is stored in 2 places on the device [OTP/GDFS]).
Would this not also impact the owner's ability to use BlackBerry Connect?
As part of the registration it asks for the PIN and IMEI. If someone has used the IMEI then that would preclude the second (or third, or fourth...) from using it with BBC.
Just a thought.
Victor
vabiro said:
Would this not also impact the owner's ability to use BlackBerry Connect?
As part of the registration it asks for the PIN and IMEI. If someone has used the IMEI then that would preclude the second (or third, or fourth...) from using it with BBC.
Just a thought.
Victor
Click to expand...
Click to collapse
But this doesnt happen with blackberries.
I've verified the IMEI off my friend's phone and compared it to the sticker at the back and the numbers do not match. So is there a way to change this number to the one on the box?
imasri29 said:
I've verified the IMEI off my friend's phone and compared it to the sticker at the back and the numbers do not match. So is there a way to change this number to the one on the box?
Click to expand...
Click to collapse
So does mine!
I just want to make the IEMI numbers same!
Sounds like you had purchased a stolen phone , if the number on the back of the phone doesnt match the number the phones software display's.
cannot see any reason including unlocking that the imei should change?
Karzi said:
cannot see any reason including unlocking that the imei should change?
Click to expand...
Click to collapse
Actually I though they explained it very well. Whom ever unlocked these phones is lazy, they cloned one unlocked phone and then copied it to the rest IEMI and all.
Quick Question: Does the IMEI when you press *#06# match either the box or the sticker inside the battery compartment of the phone?
If *#06# IMEI matches the sticker on the phone then why care about the sticker on the box, they just were stupid putting phones back in the boxes.
On the other hand, if you the *#06# IMEI doesn't match the sticker in the battery compartment then you do have a phone with a changed IMEI. If you live or use the phone in a country where changing the IMEI is illegal (who doesn't anymore) then I'd not want to use it simply because if there ever is an issue you will be held responsible.
imasri29 said:
I ordered a Softbank Tytn for my buddy and i noticed the IMEI number on the box and on the device do not match. The seller was the one to unlock the phone, so my guess is once it was unlocked, the unlocker made a copy of an unlocked phone (of the firmware) on to the new softbank.
Click to expand...
Click to collapse
deathspal said:
Actually I though they explained it very well. Whom ever unlocked these phones is lazy, they cloned one unlocked phone and then copied it to the rest IEMI and all.
Click to expand...
Click to collapse
I wonder how a ROM can be cloned without the IMEI ... ?
The 0182 loader which is now not yet unlockable . A fail safe method is to clone a image from a unlocked DOPOD rom (of course , it still brick your X01HT if you smashed the IC) .
That explains why most of the X01HT sold in HK with a unmatch IMEI . The box and the phone itself has the matched IMEI (I consider it as a new , original one) , however , the *#06# will not show the matched IMEI .
I would like to know it possible to modifiy the IMEI as well , however , I can still accept my phone with a unmatched IMEI .
mkmonkey said:
I wonder how a ROM can be cloned without the IMEI ... ?
The 0182 loader which is now not yet unlockable . A fail safe method is to clone a image from a unlocked DOPOD rom (of course , it still brick your X01HT if you smashed the IC) .
That explains why most of the X01HT sold in HK with a unmatch IMEI . The box and the phone itself has the matched IMEI (I consider it as a new , original one) , however , the *#06# will not show the matched IMEI .
I would like to know it possible to modifiy the IMEI as well , however , I can still accept my phone with a unmatched IMEI .
Click to expand...
Click to collapse
As of now, its not possible to change the IMEI. It's also, in MOST countries of the world, illegal to do so.
The ROM itself is not cloned. It is the Qualcomm baseband chip that is cloned (it contains the IMEI and radio). When it is duplicated the IMEI is also cloned. The phone is now unlocked (in nvm) and is ready to take any rom.
Karzi said:
Sounds like you had purchased a stolen phone , if the number on the back of the phone doesnt match the number the phones software display's.
cannot see any reason including unlocking that the imei should change?
Click to expand...
Click to collapse
The reason is because the phone was not, at the time, unlockable any other way (that they knew of). Imei changes as result of above post.
Kevbodian said:
As of now, its not possible to change the IMEI. It's also, in MOST countries of the world, illegal to do so.
The ROM itself is not cloned. It is the Qualcomm baseband chip that is cloned (it contains the IMEI and radio). When it is duplicated the IMEI is also cloned. The phone is now unlocked (in nvm) and is ready to take any rom.
Click to expand...
Click to collapse
Thanks very much for your update ... So , they are actually taking out the Qualcomm chip out from the PCB ?
If so , isn't that a good chance to reconnect the GPS connection ? (I remember that in the HERMES GPS project it mentioned that the GPS switch is grounded so the GPS is malfunction) Is it possible to connect the pin the enable it ? Or still lack of the related components ?
Thanks very much for your update !
mkmonkey said:
Thanks very much for your update ... So , they are actually taking out the Qualcomm chip out from the PCB ?
If so , isn't that a good chance to reconnect the GPS connection ? (I remember that in the HERMES GPS project it mentioned that the GPS switch is grounded so the GPS is malfunction) Is it possible to connect the pin the enable it ? Or still lack of the related components ?
Thanks very much for your update !
Click to expand...
Click to collapse
I dont know... You should ask them.

[Q] trying to unlock

i'm not asking for unlock codes!!
my local cell phone repair shop screwed me over, i bought this atrix off ebay for $100 because it had a broken digitizer. i replaced the digitizer hoping the lcd is still good. no go. so instead of buying the cheapest lcd and waiting a few weeks to use the phone, i brought it to the repair shop.
the phone was off ebay and broken so it had knicks, scuffs, and a few missing fillers internally and screws. the phone i got back when they were done with it was completely new. no knicks, no scuffs, screws were all there and not worn down at all, etc.
i inserted my at&t sim card and it asks me for the unlock network pin. wtf? i dont want to go back to them because hey, they gave me a brand new phone and even if they dont remember me or the phone, they charge $50 for unlocking. if it was $10 alright i'll do it. $25 is really pushing it. but, $50 is ridiculous.
is there any way to figure out which network it is locked on to? i did check out the apn list to find out what the network settings currently is and it was completely blank.
i really do appreciate any help. i've already tried 2 online unlocking services (1st from ebay and 2nd from an online service site). the 1st one couldn't find any codes for my IMEI on at&t/cingular and the 2nd one i think was a factory unlock and they gave me a code by the phone did not accept it.
The Atrix should have the full APN list. You will just need to sim-unlock it.
Can you get into the "About phone" in the settings and see what build number it is?
marine417 said:
i'm not asking for unlock codes!!
my local cell phone repair shop screwed me over, i bought this atrix off ebay for $100 because it had a broken digitizer. i replaced the digitizer hoping the lcd is still good. no go. so instead of buying the cheapest lcd and waiting a few weeks to use the phone, i brought it to the repair shop.
the phone was off ebay and broken so it had knicks, scuffs, and a few missing fillers internally and screws. the phone i got back when they were done with it was completely new. no knicks, no scuffs, screws were all there and not worn down at all, etc.
i inserted my at&t sim card and it asks me for the unlock network pin. wtf? i dont want to go back to them because hey, they gave me a brand new phone and even if they dont remember me or the phone, they charge $50 for unlocking. if it was $10 alright i'll do it. $25 is really pushing it. but, $50 is ridiculous.
is there any way to figure out which network it is locked on to? i did check out the apn list to find out what the network settings currently is and it was completely blank.
i really do appreciate any help. i've already tried 2 online unlocking services (1st from ebay and 2nd from an online service site). the 1st one couldn't find any codes for my IMEI on at&t/cingular and the 2nd one i think was a factory unlock and they gave me a code by the phone did not accept it.
Click to expand...
Click to collapse
live4nyy said:
The Atrix should have the full APN list. You will just need to sim-unlock it.
Can you get into the "About phone" in the settings and see what build number it is?
Click to expand...
Click to collapse
i was thinking the exact same thing but there was nothing in the apn list like literally nothing. not even those protected carrier apns.
this is all the information in the about phone page.
system version
4.5.91.MB860.ATT.en.US
model number
MB860
android version
2.3.4
baseband version
N_01.77.30P
webtop version
WT-1.2.0-110
kernel version
[email protected] #2
build number
4.5.91
it doesn't make sense huh? everything listed, other than the missing apns, states that this phone should work with my att sim card but it does not. i did search the web and found the original att apns for the atrix and added all 4 of them and still asks me to enter the sim network unlock pin.
i know i most likely need to sim unlock but i dont know what carrier it was before. i already tried 2 unlock services online and both didn't work. if i could find out what carrier it was before, i would have much better progress.
Can you get into the Android Market on wifi? There is an app called APN Manager you can try to see the entire APN list.
https://market.android.com/details?...GwsMSwxLDEsImFsZS5hbmRyb2lkLmFwbm1hbmFnZXIiXQ..
Then you can go here to get an APN list (it will be the xml file within the zip):
http://forum.xda-developers.com/showthread.php?t=1149523
Then you can do this:
1. Go into APN Manager, go to "Backup & restore" and select "Backup"
2. Then, if you have a file manager, you can into your internal storage to the APN Manager folder and you will see an xml file. Just delete it and replace it with the xml file from the zip (and make sure to rename it the same as the original one)
3. GO back to APN Manager and just do a restore this time
marine417 said:
i was thinking the exact same thing but there was nothing in the apn list like literally nothing. not even those protected carrier apns.
it doesn't make sense huh?
Click to expand...
Click to collapse
Its an AT&T branded device - just call AT&T and ask them nicely for the unlock code - tell them you're planning a trip over-seas and need it unlocked. As long as your account is in good standing, they'll give you the code free. I say its AT&T because of the info you posted, says AT&T in the info there - although someone may have flashed that over a Bell device or something like that (not sure if its possible to do that) But its worth a shot to call them.
live4nyy said:
Can you get into the Android Market on wifi? There is an app called APN Manager you can try to see the entire APN list.
https://market.android.com/details?...GwsMSwxLDEsImFsZS5hbmRyb2lkLmFwbm1hbmFnZXIiXQ..
Then you can go here to get an APN list (it will be the xml file within the zip):
http://forum.xda-developers.com/showthread.php?t=1149523
Then you can do this:
1. Go into APN Manager, go to "Backup & restore" and select "Backup"
2. Then, if you have a file manager, you can into your internal storage to the APN Manager folder and you will see an xml file. Just delete it and replace it with the xml file from the zip (and make sure to rename it the same as the original one)
3. GO back to APN Manager and just do a restore this time
Click to expand...
Click to collapse
i already entered those apns manually, do i still need to download apn manager? also, the apns wont matter if i cant unlock first.
jgc121 said:
Its an AT&T branded device - just call AT&T and ask them nicely for the unlock code - tell them you're planning a trip over-seas and need it unlocked. As long as your account is in good standing, they'll give you the code free. I say its AT&T because of the info you posted, says AT&T in the info there - although someone may have flashed that over a Bell device or something like that (not sure if its possible to do that) But its worth a shot to call them.
Click to expand...
Click to collapse
yea, i was thinking it could of been a bell atrix but atleast the apn for bell would of been there right? the first unlock service i've tried said they searched both databases for cingular and at&t and they couldn't find a code for the unlock. the second unlock service was supposedly for the factory unlock which did generate a code but it didn't work.
i didn't want to go to at&t to waste a trip but i don't think i have a choice. my fear is that they wont have a code for it like the first unlock service i tried.
Have you tried to see if a different AT&T sim would work?
marine417 said:
i already entered those apns manually, do i still need to download apn manager? also, the apns wont matter if i cant unlock first.
yea, i was thinking it could of been a bell atrix but atleast the apn for bell would of been there right? the first unlock service i've tried said they searched both databases for cingular and at&t and they couldn't find a code for the unlock. the second unlock service was supposedly for the factory unlock which did generate a code but it didn't work.
i didn't want to go to at&t to waste a trip but i don't think i have a choice. my fear is that they wont have a code for it like the first unlock service i tried.
Click to expand...
Click to collapse
live4nyy said:
Have you tried to see if a different AT&T sim would work?
Click to expand...
Click to collapse
nope, dont have another att sim card, my wife has the iphone 4 which uses the micro sim which i dont have an adapter for. actually, my wife also has a second line with at&t for work, but that doesn't have the smartphone plan... the last time we put that sim to a smartphone, even for just a day, the next bill we got was $40 more than wat we usually pay and was hell trying to resolve that mess.
so im guessing i should just bring it to at&t?
omg... i just went to the at&t store... my god... i hate going into an electronics store and knowing more than all the people working in there combined...
i told them my problem and all they could say was, "i'm sorry. i can't help you while the phone is still carrier locked. you have to contact the original carrier to get the unlock code."
what the hell do i do now? that is my problem! i have no clue what the original carrier is because the stupid local cell phone repair shop just gave me this headache of a phone instead of repairing my original phone! man, but my original phone was really messed up. this one is like brand spanking new, but jesus i cant get it to work with at&t!
i've checked with bell and the imei doesn't match any unlock code they have. at&t/cingular is also the same. i'm out of options.
any ideas? is there a way to track the imei to the carrier? or some code like *#06# for the imei but for the carrier lock info?
Is the phone not carrier branded in any way? That's weird. I'm not sure why it has an AT&T build(4.5.91) on it and it not be an AT&T phone...
marine417 said:
omg... i just went to the at&t store... my god... i hate going into an electronics store and knowing more than all the people working in there combined...
i told them my problem and all they could say was, "i'm sorry. i can't help you while the phone is still carrier locked. you have to contact the original carrier to get the unlock code."
what the hell do i do now? that is my problem! i have no clue what the original carrier is because the stupid local cell phone repair shop just gave me this headache of a phone instead of repairing my original phone! man, but my original phone was really messed up. this one is like brand spanking new, but jesus i cant get it to work with at&t!
i've checked with bell and the imei doesn't match any unlock code they have. at&t/cingular is also the same. i'm out of options.
any ideas? is there a way to track the imei to the carrier? or some code like *#06# for the imei but for the carrier lock info?
Click to expand...
Click to collapse
live4nyy said:
Is the phone not carrier branded in any way? That's weird. I'm not sure why it has an AT&T build(4.5.91) on it and it not be an AT&T phone...
Click to expand...
Click to collapse
oh trust me. i am the most confused person about this phone.
it has the at&t start up splash as well as the bloatware so yes it is an at&t phone... just the it has no at&t apns or any apns at all and my at&t sim card triggers that "sim network unlock pin" screen on start up.
this phone is seriously giving me the biggest migraine i ever had from a working phone.
Have you tried booting into recovery to see if it has a custom recovery on it or the stock recovery? Either way, maybe try that and using the "Factory reset" option from within recovery to see if that helps?
marine417 said:
oh trust me. i am the most confused person about this phone.
it has the at&t start up splash as well as the bloatware so yes it is an at&t phone... just the it has no at&t apns or any apns at all and my at&t sim card triggers that "sim network unlock pin" screen on start up.
this phone is seriously giving me the biggest migraine i ever had from a working phone.
Click to expand...
Click to collapse
live4nyy said:
Have you tried booting into recovery to see if it has a custom recovery on it or the stock recovery? Either way, maybe try that and using the "Factory reset" option from within recovery to see if that helps?
Click to expand...
Click to collapse
whoa... something was there... from the android system recovery>apply update from sdcard
blur_version.4.1.57.mb860.att.en.us.zip
greyblur-2-1.zip
.spotlight-v100/
.trashes/
lost.dir/
dcim/
what the hell is that?
i already did the motorola software update to 2.3.4 and i know when i first started up the phone it was on 2.2.2
if i flash that first one, do you think it'll fix anything?
I'd leave it alone since it's a Froyo build. I would just try to do a factory reset if possible. If that doesn't work then I don't know. I would suggest flashing an sbf but I have no idea what version phone you are using so that might be too risky.
marine417 said:
whoa... something was there... from the android system recovery>apply update from sdcard
blur_version.4.1.57.mb860.att.en.us.zip
greyblur-2-1.zip
.spotlight-v100/
.trashes/
lost.dir/
dcim/
what the hell is that?
i already did the motorola software update to 2.3.4 and i know when i first started up the phone it was on 2.2.2
if i flash that first one, do you think it'll fix anything?
Click to expand...
Click to collapse
live4nyy said:
I'd leave it alone since it's a Froyo build. I would just try to do a factory reset if possible. If that doesn't work then I don't know. I would suggest flashing an sbf but I have no idea what version phone you are using so that might be too risky.
Click to expand...
Click to collapse
i thought so. yeah, i was thinking of flashing an sbf or using rds but i have no clue what my phone is. it acts like at&t but doesn't accept my at&t sim card. also, the imei doesn't match either at&t/cingular and bell. so, what version is it? i have no freaking idea.
so im basically screwed aren't i?
I'm curious, you said the phone was 2.2.2 when you first started it up but now it's 2.3.4? How did that happen? Did you update Over-the-Air or manually?
marine417 said:
i thought so. yeah, i was thinking of flashing an sbf or using rds but i have no clue what my phone is. it acts like at&t but doesn't accept my at&t sim card. also, the imei doesn't match either at&t/cingular and bell. so, what version is it? i have no freaking idea.
so im basically screwed aren't i?
Click to expand...
Click to collapse
live4nyy said:
I'm curious, you said the phone was 2.2.2 when you first started it up but now it's 2.3.4? How did that happen? Did you update Over-the-Air or manually?
Click to expand...
Click to collapse
yea, my first start up since the repair i checked the status and it was on 2.2.2 (sim card was not inserted yet). i went home and put the simcard in and it did ask for the pin so i thought if i downloaded the motorola update software on the computer and update my phone to the lastest at&t update it would fix it. apparently not.
I'm stumped, where is the CSI team when you need them??
http://www.youtube.com/watch?v=7WseRJMQf1U
marine417 said:
yea, my first start up since the repair i checked the status and it was on 2.2.2 (sim card was not inserted yet). i went home and put the simcard in and it did ask for the pin so i thought if i downloaded the motorola update software on the computer and update my phone to the lastest at&t update it would fix it. apparently not.
Click to expand...
Click to collapse
live4nyy said:
I'm stumped, where is the CSI team when you need them??
http://www.youtube.com/watch?v=7WseRJMQf1U
Click to expand...
Click to collapse
lmao, i agree. never thought a phone would ever be this complicated. i took the phone to a retail unlocking service store, but they were really stumped when they were evaluating my phone. $50 with $10 deposit for them to clean up this mess. i was hoping i would find a solution before they would call me back (they said give them 2 to 3 days to figure out something) so i wouldn't have to add more money into this "thing".
Is it requesting a 4 pin number?
EDIT: I just had a thought. I remember I had used a SIM Pin on a phone in the past and usually the "default" pin for AT&T is something like "1111" or "1234" or maybe even "0000". Something along those lines. I've even heard that the last four digits of your phone number might be it. Of course, this is contingent on the premise that it is requesting a 4-digit pin, but might be worth a try (you get like 10 tries with the method I'm thinking about).
marine417 said:
lmao, i agree. never thought a phone would ever be this complicated. i took the phone to a retail unlocking service store, but they were really stumped when they were evaluating my phone. $50 with $10 deposit for them to clean up this mess. i was hoping i would find a solution before they would call me back (they said give them 2 to 3 days to figure out something) so i wouldn't have to add more money into this "thing".
Click to expand...
Click to collapse

[Q] SGS3 Simlock Problem

Hello guys,
new to this forum and feel awkward asking for help straightaway. Recently my friend bought a SGS3 from someone, the phone was security locked (using pin security) so searched the net and found that hard resetting the phone would do the job and unlock the phone. Now the problem comes with simlock but i cant figure out how to disable it, its not like i didn't try but this problem is unusual.
I read the guides on this forum for removing simlocks and tried the *#7465625# which returns with "Not registered on network" i tried insertig a sim and it wouldn't accept the sim but it wouldn't ask for any sim code either. I found this thread http://forum.xda-developers.com/showthread.php?t=2023709 and after i reach the [6] Network Lock option it says menu doesnt exist. Also read this thread http://forum.xda-developers.com/showthread.php?t=1683348 but to no avail. I used esexplorer the first time to go through the files after rooting and dont know if it wasnt rooted correctly or what but it showed efs folder empty. So i reset the phone again and this time used another app and now i can see the files in efs folder.
model: gt-i9300
android version: 4.1.2
baseband: I9300XXELLA
kernel version:3.0.31-742798, [email protected] #1, SMP PREEMPT Sat Dec 22 17:04:04 KST 2012
Build number: JZO54K
please help me.
Was the phone bought subsidized by a carrier? If so, they would need to release it, or unlock it.
ecbnks guard
bodh said:
Was the phone bought subsidized by a carrier? If so, they would need to release it, or unlock it.
Click to expand...
Click to collapse
The phone was bought used. I am not sure if it was subsidized or not as i cannot see any marking on the body of the phone nor their is any operator logo at the startup but i think that would be because i performed the hard reset.
Im not that familiar with simlocks, but perhaps a bump would help to find others that might be. I would think that it would have some kind of carrier info at boot, but then again i guess im only used to US devices... In about phone, the imei is listed, which matches the sticker inside the battery cover? And it is not a generic imei?
bodh said:
Im not that familiar with simlocks, but perhaps a bump would help to find others that might be. I would think that it would have some kind of carrier info at boot, but then again i guess im only used to US devices... In about phone, the imei is listed, which matches the sticker inside the battery cover? And it is not a generic imei?
Click to expand...
Click to collapse
the IMEi obtained from *#06# is same as the sticker behind the battery apart from one last (or two) digits which i think are the IMEI SV. I am assuming its not a generic IMEI. Also the sticker is unbranded, i dont know if service provider mark the stickers or not.
Stepping back and looking at the first couple posts of each thread, as well as yours, "tried the *#7465625# which returns with 'Not registered on network'" looks like the phone is NOT simlocked... What do you mean by "the phone wouldn't accept a sim"? It would not read it? Have you tried to send sms or a call? Or is it just data that does not work?
Hi dude I had the same problem and I downloaded the play store app Galaxysim unlock. It's from chain fire I think, and it's free. But in order to unlock all the features and what not, then one has to pay. Hope this helps.
Sent from my GT-I9300 using xda app-developers app
bodh said:
Stepping back and looking at the first couple posts of each thread, as well as yours, "tried the *#7465625# which returns with 'Not registered on network'" looks like the phone is NOT simlocked... What do you mean by "the phone wouldn't accept a sim"? It would not read it? Have you tried to send sms or a call? Or is it just data that does not work?
Click to expand...
Click to collapse
The "phone not registered on network" also gave me the impression that it was not simlocked nor does it have any operator branding. But when i inserted the sim it would not connect to the operator and dialing *#7465625# would return the same message, i have tried both 3 and orange sims. This is what is confusing me. I also saw a thread on XDA checking your phones IMEI against blocked or stolen IMEIs and no red flags their either so i am assuming its not stolen phone which my friend bought.
If not simlock what could it be.
Have you checked apn settings, to see if they show up when you insert the sim? Honestly, I dont know how much help I could really offer, since this is uncharted territory for me, but again, maybe a bump and somebody will see this.. Have you tried to PM Odia? He was in the first thread you linked, offering help for people with sim lock problems, even though this doesn't seem to be that. He seems to know alot more than me, that's for sure!
Bought phone that was pin locked .
Surely the seller would have the Pin or unlock it before sale .
Sim / network locked problems .
This has all the appearance of a stolen phone ..
Hard reset will not remove operator logo it is more like the a previous user has flashed a stock rom on it .
jje
So you bought a phone used that had a passcode protecting it that you removed by wiping the phone and can't get it to register on the network. Why would anyone buy a phone that is pass code protected and the seller didn't know the pass code? It would seem you have a stolen or lost phone that has been imei barred by the networks to prevent criminals profiting on crime. Take it to your local police station, they can tell you if it is stolen property
Sent from my ARHD S3
Guess i was overlooking the main evidence: buying a phone that is still code locked. But it brings up another point: Can a phone actually be 'turned off' or barred from the networks?
bodh said:
Guess i was overlooking the main evidence: buying a phone that is still code locked. But it brings up another point: Can a phone actually be 'turned off' or barred from the networks?
Click to expand...
Click to collapse
In the UK it can yes, once the imei is blacklisted it can never connect to any UK network. Unfortunately though it can still be used outside the UK but I think there is some progress being made on countries sharing blacklist databases
Sent from my ARHD S3
I started to look this up for US circumstances. It seems that our carriers cannot lock it down, nor can they track it. I actually read that they expect the consumer to be in charge of evidence gathering, such as setting up a tracking app, acquiring carrier records for usage after the device is missing, and taking this info to your local police, who probably know much less and can do much less. Guess they figure its finders keepers, idk.
bodh said:
Guess they figure its finders keepers, idk.
Click to expand...
Click to collapse
http://en.m.wikipedia.org/wiki/Theft_by_finding
I don't think so
Mods, I think it may be prudent to close this thread
Sent from my ARHD S3
JJEgan said:
Bought phone that was pin locked .
Surely the seller would have the Pin or unlock it before sale .
Sim / network locked problems .
This has all the appearance of a stolen phone ..
Hard reset will not remove operator logo it is more like the a previous user has flashed a stock rom on it .
jje
Click to expand...
Click to collapse
jmpmjmpm said:
So you bought a phone used that had a passcode protecting it that you removed by wiping the phone and can't get it to register on the network. Why would anyone buy a phone that is pass code protected and the seller didn't know the pass code? It would seem you have a stolen or lost phone that has been imei barred by the networks to prevent criminals profiting on crime. Take it to your local police station, they can tell you if it is stolen property
Sent from my ARHD S3
Click to expand...
Click to collapse
Like i mentioned in my first post, its not my phone, though i am not expert in android but this doesnt mean i would be stupid enough to buy a phone that is locked and shows signs of a stolen phone.
Secondly, i had the same suspicion that this phone was either lost or stolen, the guy who bought it told me that the seller told him this phone was a taken from original owner instead of money owed so the original owner must have got this one blocked.
I checked on multiple websites and none of them flagged the IMEI as reported stolen or blocked. Are these websites unreliable or update after a long time.
Due to the new revelations of how this phone was acquired, i will no longer offer any assistance. In my mind, this phone qualifies as stolen.
bodh said:
Due to the new revelations of "how this phone was acquired", i will no longer offer any assistance. In my mind, this phone qualifies as stolen.
Click to expand...
Click to collapse
To me it seems like you are implying that i was the one who stole it. Read my previous post and if you can answer that question i would appreciate that. Thanks.
AbdulW87 said:
Secondly, i had the same suspicion that this phone was either lost or stolen, the guy who bought it told me that the seller told him this phone was a taken from original owner instead of money owed so the original owner must have got this one blocked.
I checked on multiple websites and none of them flagged the IMEI as reported stolen or blocked. Are these websites unreliable or update after a long time.
The only sure way is to contact the network that blocked the phone .
Simlocked the network that the phone is locked to will unlock .Test is by putting the original network sim in the phone .
I would pass this information on to the owner and then stay clear of this phone .
jje
jje
Click to expand...
Click to collapse

[Q] Samsung S3 mini cannot read simcard after suspected virus download

Hi guys
Hope someone can help! After ignoring advice from the Antivirus I picked up it appears a virus, my Samsung S3 mini does not read simcards anymore. The Antivirus told me my IMSI number has been changed, giving me the new and old ones. A motherboard replacement and a firmware upgrade did not solve the problem. I hope my phone is still fixable! Thanking you in advance for your help....
Certainly did not get a virus. Especially one that would persist across a motherboard swap. Which, I am a bit confused on... So you did a motherboard swap and have the same exact issue? That could only happen if they swapped the SIM card reader from the old board to the new and that is the faulty part. Other than that, check to see if your IMEI is correct or still there. If the EFS partition gets messed up, it can cause issues like this...but not across motherboard swaps either.
So either someone told you they swapped motherboards and lied to you, or they swapped a bad part over along with it.
thank you
es0tericcha0s said:
Certainly did not get a virus. Especially one that would persist across a motherboard swap. Which, I am a bit confused on... So you did a motherboard swap and have the same exact issue? That could only happen if they swapped the SIM card reader from the old board to the new and that is the faulty part. Other than that, check to see if your IMEI is correct or still there. If the EFS partition gets messed up, it can cause issues like this...but not across motherboard swaps either.
So either someone told you they swapped motherboards and lied to you, or they swapped a bad part over along with it.
Click to expand...
Click to collapse
The repairshop said they changed the motherboard, so i don't suspect them of lying....and i did the firmware upgrade....
charles101 said:
The repairshop said they changed the motherboard, so i don't suspect them of lying....and i did the firmware upgrade....
Click to expand...
Click to collapse
Well check the IMEI from behind the battery and in the phone, see if they match. You didn't answer whether or not the IMEI was still there either. And if they actually did change the motherboard, that would be why you would have gotten the message the 2nd time around, if the app had saved your info from before and you restored it. Why are we trusting this anti-virus app anyway? They are known to point out stuff that isn't there or relevant. If they don't report anything, people think there's no reason to install them...
Also, did the repair shop charge you for the motherboard swap and gave you back the phone not working still with the same issue? Something just seems really off about this. I do repairs for a living and couldn't imagine that going down in that manner at my shop.
hi
es0tericcha0s said:
Well check the IMEI from behind the battery and in the phone, see if they match. You didn't answer whether or not the IMEI was still there either. And if they actually did change the motherboard, that would be why you would have gotten the message the 2nd time around, if the app had saved your info from before and you restored it. Why are we trusting this anti-virus app anyway? They are known to point out stuff that isn't there or relevant. If they don't report anything, people think there's no reason to install them...
Also, did the repair shop charge you for the motherboard swap and gave you back the phone not working still with the same issue? Something just seems really off about this. I do repairs for a living and couldn't imagine that going down in that manner at my shop.
Click to expand...
Click to collapse
Hi Es0
I did not enquire too much at the repair shop, they just told me that a motherboard swop did not fix the fault and i accepted it at the time. The IMEI number matches except the slashes in the number at the back of the battery don't appear in the IMEI number displayed on the screen. The repairshop charged me not a cent and the phone came back same as i took it in...
charles101 said:
Hi Es0
I did not enquire too much at the repair shop, they just told me that a motherboard swop did not fix the fault and i accepted it at the time. The IMEI number matches except the slashes in the number at the back of the battery don't appear in the IMEI number displayed on the screen. The repairshop charged me not a cent and the phone came back same as i took it in...
Click to expand...
Click to collapse
Ah ok. They just swapped yours back in afterwards it would seems. But there's no way that the other motherboard would do the same thing unless it was broken in the same way and/or they were using the same SIM card reader, which of course, wouldn't make any sense and would defeat half the purpose of swapping it in the first place. I think you need a second opinion from another shop.
You've tested it with other cards as well?
Put your card in another phone to make sure that is still functioning properly?
When you look in the Settings / About Phone / Status - Does it show the phone # and ICCID #?
Do you get a 0 with a / through it at the top for the signal?
Hi Es0
es0tericcha0s said:
Ah ok. They just swapped yours back in afterwards it would seems. But there's no way that the other motherboard would do the same thing unless it was broken in the same way and/or they were using the same SIM card reader, which of course, wouldn't make any sense and would defeat half the purpose of swapping it in the first place. I think you need a second opinion from another shop.
You've tested it with other cards as well?
Put your card in another phone to make sure that is still functioning properly?
When you look in the Settings / About Phone / Status - Does it show the phone # and ICCID #?
Do you get a 0 with a / through it at the top for the signal?
Click to expand...
Click to collapse
The card works fine in a Samsung Pocket at the moment. By # do you mean number ( sorry i am not up with the jargon...) ? Card in the Pocket now and by "my phone number" says "unknown". I don't see any reference to ICCID on either phone! And am not sure where to look for the 0 with a / through it !! Sorry if i am trying your patience here....
charles101 said:
The card works fine in a Samsung Pocket at the moment. By # do you mean number ( sorry i am not up with the jargon...) ? Card in the Pocket now and by "my phone number" says "unknown". I don't see any reference to ICCID on either phone! And am not sure where to look for the 0 with a / through it !! Sorry if i am trying your patience here....
Click to expand...
Click to collapse
I mean your telephone number. If the card reader was not working at all, it would not be able to pick up your # off the card to display in the Settings / About Phone / Status part. But it is weird that the card in your other phone reads unknown. Have you tried another SIM in the phone in question? It could just be that the SIM card is being weird. I've seen them work on some phones and not others. The 0 with / would be in the Status Bar for the signal bars - next to the battery icon, etc.
Have you modded the phone at all?
Hi Es0
es0tericcha0s said:
I mean your telephone number. If the card reader was not working at all, it would not be able to pick up your # off the card to display in the Settings / About Phone / Status part. But it is weird that the card in your other phone reads unknown. Have you tried another SIM in the phone in question? It could just be that the SIM card is being weird. I've seen them work on some phones and not others. The 0 with / would be in the Status Bar for the signal bars - next to the battery icon, etc.
Have you modded the phone at all?
Click to expand...
Click to collapse
Ok here goes....at first i tried different simcards with the same network operator with no success, this morning (South Africa time) I rethought your advice about trying other simcards, this time from other network operators....VOILA!! All it was is that the phone got locked to the other network again!! Probably by the Anti-virus app.... well i never!!!! So there you have it ...!!
If you can advise me about unlocking my Samsung S3 mini (on Cell C in South Africa) I would be very grateful!
Thank you again for your excellent advice...! Very much appreciated
Regards
Charles
Glad you're on the right track. As far as unlocking, you can try the instructions here:
http://forum.xda-developers.com/showthread.php?t=2082626
Seems like with most Samsung unlocks like these, it is very dependent on the build version of the software and the cellular company. If you are on 4.1.2, and it is not working, see if you can find a 4.1.1 modem and try again. That works in many of the phones I have unlocked with this kind of method. If that doesn't work, you're going to need an unlock code. If you aren't sure where to get that, check out my site and send me a message.
hello again Es0
es0tericcha0s said:
Glad you're on the right track. As far as unlocking, you can try the instructions here:
http://forum.xda-developers.com/showthread.php?t=2082626
Seems like with most Samsung unlocks like these, it is very dependent on the build version of the software and the cellular company. If you are on 4.1.2, and it is not working, see if you can find a 4.1.1 modem and try again. That works in many of the phones I have unlocked with this kind of method. If that doesn't work, you're going to need an unlock code. If you aren't sure where to get that, check out my site and send me a message.
Click to expand...
Click to collapse
hmmmm I put the other network simcard in, made a test phone call... worked fine! so I thought its sorted now...now the fault is sort of on again. At ABOUT DEVICE and STATUS it shows the right network, but in the dropdown menu it says selected network unavailable.... can't make phonecalls but have access to internet via 3G...!! Can you still give me an opinion?
Charles

[Q] SGH-I527 no calls in or out but

What's up fellers! Been gone a long time and know I am back. I got a deal on a I527 and found out the guy used a Metro-PCS sim. I didn't realize this until after I put my SIM in and saw ATT. I didn't see that when he had his SIM in there.
I read the 5 or 6 posts on not being able to make or take a call from a TMOBILE setup but since this may be a little different I thought I would post and give it a shot.
My symptoms are no calls (does nothing then emits a single beep then hangs up). Does the same when dialing out. 4G and everything else works 100% Phone is fast boots quick charges fast no complaints anywhere except the stinking call issue.
I used KIES to reload the stock ROM. Took about 20 minutes and completed. Still no calls. Here are the details
Phone has the ATT logo on back, says SGH-i527, has I527UCUAMK2 all 3 places. I talked to ATT customer service and they said the IMEI points to a SGHNM819N. But nothing on the phone indicate metro PCS.
I use to hack back in the ATT Tilt days. Not anymore. I had a small stroke and can't do all this complex stuff anymore. If someone points me in the right direction I can follow instructions but it seems to have gotten a lot more cumbersome to do these days.
All I am looking for is bone stock reset where everything works. I can wait for KitKat to come out so I would like a clean fix.
My sim is a ATT. The service agent online assured me the SIM was fine. My old phone was a Skyrocket that got wet. So the MEGA needed a smaller SIM. I picked it up today and swapped phones.
Thanks for any help and I am willing to pay for someone's quick help. I use the phone for work and right now I am pinched.
SD
I had a similar experience when I bought a used mega, picked up full signal, eveything worked except that I couldn't make or receive calls, I just got a single beep. I even went to an at&t store and got a new sim card, still didn't work.
The guy who helped me at the store said the sim tray was bad, made it sound like it was a common. Issue. gave me the number to the warranty dept, said they might cover it. I called them told them what happened and what the rep told me at the store.
They sent me a replacement at no charge.
my phone done that when my imei was replaced with a galaxy s4's imei. I finially found a guy that put the imei from another i527 into my phone, he also replaced that sticker behind the battery from the mega he used to fix mine so everything matches
banks2878 said:
my phone done that when my imei was replaced with a galaxy s4's imei. I finially found a guy that put the imei from another i527 into my phone, he also replaced that sticker behind the battery from the mega he used to fix mine so everything matches
Click to expand...
Click to collapse
I took a look and sure enough the IMEI on the phone is different than the sticker in the back. I googled about 6 different IMEI sites US and EU based and checked out both numbers. Every single site says both comeback good. Nothing stolen or odd. A couple of site said not locked. I would like to have matching IMEI numbers. I would like the one used on the label. How hard is it to get rid of the one on the phone and make it match the label.
I don't think ATT will let me swap this out for a new one. I am not the original owner and there is no insurance on it.
Thanks
SD
I sent you a private message so you can have it taken care of the right way and don't get messed around like I did my first time around
SMACk-DAB said:
I took a look and sure enough the IMEI on the phone is different than the sticker in the back. I googled about 6 different IMEI sites US and EU based and checked out both numbers. Every single site says both comeback good. Nothing stolen or odd. A couple of site said not locked. I would like to have matching IMEI numbers. I would like the one used on the label. How hard is it to get rid of the one on the phone and make it match the label.
I don't think ATT will let me swap this out for a new one. I am not the original owner and there is no insurance on it.
Thanks
SD
Click to expand...
Click to collapse
I wasn't the original owner and didn't have insurance, just had service with at&t. The phone hasn't been out for a year, so it's under warranty unless something shady was done to it. In my case the numbers all matched.
banks2878 said:
I sent you a private message so you can have it taken care of the right way and don't get messed around like I did my first time around
Click to expand...
Click to collapse
Thanks. I don't see the PM yet. Let me know what I need to do.
Thank you,
John

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