Hi guys
Hope someone can help! After ignoring advice from the Antivirus I picked up it appears a virus, my Samsung S3 mini does not read simcards anymore. The Antivirus told me my IMSI number has been changed, giving me the new and old ones. A motherboard replacement and a firmware upgrade did not solve the problem. I hope my phone is still fixable! Thanking you in advance for your help....
Certainly did not get a virus. Especially one that would persist across a motherboard swap. Which, I am a bit confused on... So you did a motherboard swap and have the same exact issue? That could only happen if they swapped the SIM card reader from the old board to the new and that is the faulty part. Other than that, check to see if your IMEI is correct or still there. If the EFS partition gets messed up, it can cause issues like this...but not across motherboard swaps either.
So either someone told you they swapped motherboards and lied to you, or they swapped a bad part over along with it.
thank you
es0tericcha0s said:
Certainly did not get a virus. Especially one that would persist across a motherboard swap. Which, I am a bit confused on... So you did a motherboard swap and have the same exact issue? That could only happen if they swapped the SIM card reader from the old board to the new and that is the faulty part. Other than that, check to see if your IMEI is correct or still there. If the EFS partition gets messed up, it can cause issues like this...but not across motherboard swaps either.
So either someone told you they swapped motherboards and lied to you, or they swapped a bad part over along with it.
Click to expand...
Click to collapse
The repairshop said they changed the motherboard, so i don't suspect them of lying....and i did the firmware upgrade....
charles101 said:
The repairshop said they changed the motherboard, so i don't suspect them of lying....and i did the firmware upgrade....
Click to expand...
Click to collapse
Well check the IMEI from behind the battery and in the phone, see if they match. You didn't answer whether or not the IMEI was still there either. And if they actually did change the motherboard, that would be why you would have gotten the message the 2nd time around, if the app had saved your info from before and you restored it. Why are we trusting this anti-virus app anyway? They are known to point out stuff that isn't there or relevant. If they don't report anything, people think there's no reason to install them...
Also, did the repair shop charge you for the motherboard swap and gave you back the phone not working still with the same issue? Something just seems really off about this. I do repairs for a living and couldn't imagine that going down in that manner at my shop.
hi
es0tericcha0s said:
Well check the IMEI from behind the battery and in the phone, see if they match. You didn't answer whether or not the IMEI was still there either. And if they actually did change the motherboard, that would be why you would have gotten the message the 2nd time around, if the app had saved your info from before and you restored it. Why are we trusting this anti-virus app anyway? They are known to point out stuff that isn't there or relevant. If they don't report anything, people think there's no reason to install them...
Also, did the repair shop charge you for the motherboard swap and gave you back the phone not working still with the same issue? Something just seems really off about this. I do repairs for a living and couldn't imagine that going down in that manner at my shop.
Click to expand...
Click to collapse
Hi Es0
I did not enquire too much at the repair shop, they just told me that a motherboard swop did not fix the fault and i accepted it at the time. The IMEI number matches except the slashes in the number at the back of the battery don't appear in the IMEI number displayed on the screen. The repairshop charged me not a cent and the phone came back same as i took it in...
charles101 said:
Hi Es0
I did not enquire too much at the repair shop, they just told me that a motherboard swop did not fix the fault and i accepted it at the time. The IMEI number matches except the slashes in the number at the back of the battery don't appear in the IMEI number displayed on the screen. The repairshop charged me not a cent and the phone came back same as i took it in...
Click to expand...
Click to collapse
Ah ok. They just swapped yours back in afterwards it would seems. But there's no way that the other motherboard would do the same thing unless it was broken in the same way and/or they were using the same SIM card reader, which of course, wouldn't make any sense and would defeat half the purpose of swapping it in the first place. I think you need a second opinion from another shop.
You've tested it with other cards as well?
Put your card in another phone to make sure that is still functioning properly?
When you look in the Settings / About Phone / Status - Does it show the phone # and ICCID #?
Do you get a 0 with a / through it at the top for the signal?
Hi Es0
es0tericcha0s said:
Ah ok. They just swapped yours back in afterwards it would seems. But there's no way that the other motherboard would do the same thing unless it was broken in the same way and/or they were using the same SIM card reader, which of course, wouldn't make any sense and would defeat half the purpose of swapping it in the first place. I think you need a second opinion from another shop.
You've tested it with other cards as well?
Put your card in another phone to make sure that is still functioning properly?
When you look in the Settings / About Phone / Status - Does it show the phone # and ICCID #?
Do you get a 0 with a / through it at the top for the signal?
Click to expand...
Click to collapse
The card works fine in a Samsung Pocket at the moment. By # do you mean number ( sorry i am not up with the jargon...) ? Card in the Pocket now and by "my phone number" says "unknown". I don't see any reference to ICCID on either phone! And am not sure where to look for the 0 with a / through it !! Sorry if i am trying your patience here....
charles101 said:
The card works fine in a Samsung Pocket at the moment. By # do you mean number ( sorry i am not up with the jargon...) ? Card in the Pocket now and by "my phone number" says "unknown". I don't see any reference to ICCID on either phone! And am not sure where to look for the 0 with a / through it !! Sorry if i am trying your patience here....
Click to expand...
Click to collapse
I mean your telephone number. If the card reader was not working at all, it would not be able to pick up your # off the card to display in the Settings / About Phone / Status part. But it is weird that the card in your other phone reads unknown. Have you tried another SIM in the phone in question? It could just be that the SIM card is being weird. I've seen them work on some phones and not others. The 0 with / would be in the Status Bar for the signal bars - next to the battery icon, etc.
Have you modded the phone at all?
Hi Es0
es0tericcha0s said:
I mean your telephone number. If the card reader was not working at all, it would not be able to pick up your # off the card to display in the Settings / About Phone / Status part. But it is weird that the card in your other phone reads unknown. Have you tried another SIM in the phone in question? It could just be that the SIM card is being weird. I've seen them work on some phones and not others. The 0 with / would be in the Status Bar for the signal bars - next to the battery icon, etc.
Have you modded the phone at all?
Click to expand...
Click to collapse
Ok here goes....at first i tried different simcards with the same network operator with no success, this morning (South Africa time) I rethought your advice about trying other simcards, this time from other network operators....VOILA!! All it was is that the phone got locked to the other network again!! Probably by the Anti-virus app.... well i never!!!! So there you have it ...!!
If you can advise me about unlocking my Samsung S3 mini (on Cell C in South Africa) I would be very grateful!
Thank you again for your excellent advice...! Very much appreciated
Regards
Charles
Glad you're on the right track. As far as unlocking, you can try the instructions here:
http://forum.xda-developers.com/showthread.php?t=2082626
Seems like with most Samsung unlocks like these, it is very dependent on the build version of the software and the cellular company. If you are on 4.1.2, and it is not working, see if you can find a 4.1.1 modem and try again. That works in many of the phones I have unlocked with this kind of method. If that doesn't work, you're going to need an unlock code. If you aren't sure where to get that, check out my site and send me a message.
hello again Es0
es0tericcha0s said:
Glad you're on the right track. As far as unlocking, you can try the instructions here:
http://forum.xda-developers.com/showthread.php?t=2082626
Seems like with most Samsung unlocks like these, it is very dependent on the build version of the software and the cellular company. If you are on 4.1.2, and it is not working, see if you can find a 4.1.1 modem and try again. That works in many of the phones I have unlocked with this kind of method. If that doesn't work, you're going to need an unlock code. If you aren't sure where to get that, check out my site and send me a message.
Click to expand...
Click to collapse
hmmmm I put the other network simcard in, made a test phone call... worked fine! so I thought its sorted now...now the fault is sort of on again. At ABOUT DEVICE and STATUS it shows the right network, but in the dropdown menu it says selected network unavailable.... can't make phonecalls but have access to internet via 3G...!! Can you still give me an opinion?
Charles
Related
I originally had trouble with GPS working intermittently and found the thread about bending the pins slightly and it worked. Now I have wonderful GPS signal but can't send or receive calls or messages.
WiFi works, GPS works, I have 5 full bars but I can't place or receive calls.
I suspect that opening the phone resulted in damaging something, but what? If the antenna is damaged than why would I have 5 bars?
I googled everything I could think of and couldn't come up with any clue, anything new to try would be helpful.
I was running Cyanogenmod 9 and ended up flashing the stock ROM but *NOTHING* helps.
Thanks,
Tim
Have you checked your APN settings?
reply:
uwannabananababy said:
Have you checked your APN settings?
Click to expand...
Click to collapse
Yes, I verified the APN settings. Even tried various other APN options that were recommended on other threads. Still nothing.
It's really weird, the signal displays sometimes 3, 4, or 5 bars and my other ATT phone works fine using the same SIM card.
Completely out in left field, but perhaps food for thought? http://m.youtube.com/#/watch?v=lyuGT3atgc8&desktop_uri=/watch?v=lyuGT3atgc8
BLACKSTAR X-SGH-I717 xda-developers app
Fixed - sent back to Samsung
I sent it back to Samsung for diagnostics. They said "Liquid damaged on PBA components" - which means the phone board assembly (main board).
Now I know for sure that I didn't get any liquid on any part of the phone what-so-ever, but since the repair was free, I'm not going to complain.
A suspicion is that the technicians are only given a few category codes to document the failure mode for the phone, and this seemed to be the closest one to the technician who looked at it.
What really happened is a mystery that may last for all time...
I can't wait to get the phone back so I can go rooted again!
-Tim
The water damage indicators are in the screws you remove to get inside.
rangercaptain said:
The water damage indicators are in the screws you remove to get inside.
Click to expand...
Click to collapse
Huh - how do they know that? There wasn't any obvious way to know I tampered with it...
-Tim
twelc said:
Huh - how do they know that? There wasn't any obvious way to know I tampered with it...
-Tim
Click to expand...
Click to collapse
Maybe they watched you do the repair.
Bah
I have 2 Notes purchased second hand which exhibit the same symptoms. I tried everything, changing ROMs (including stock), modems, carrier unlocking, different SIM cards, restoring IMEIs, changed the power connecter board where I believe the cell ANT is, always got the 'Not Registered on Network' when trying to make a call. I could deactivate HSDPA and LTE in the service menu and still connect on the EDGE network.
There are a few threads on this subject, but the only way I've seen it resolved is sending the phone in for a replacement mainboard. Unfortunately that wasn't an option for me. Buyer Beware.
Well, I thought Samsung was going to repair it but they sent the phone back saying it was unrepairable.
They slapped a red dot behind where the battery sits and there's some kind of red plastic behind the antenna for the phone. So I know they took the back apart.
I called them and they said it's unrepairable, and I asked how can it be unrepairable - can't you repair the phone you invented? Anyway it's hard to get anywhere with them.
It's kind of weird though, everything works but no network lock.
Well, I guess I'll chock it up to experience and sell it on ebay and buy a used one.
Tim
Samsung refused to repair the unit under warranty - which is fine because I am responsible for breaking it and I don't expect them to pay for my mistake. However, I asked them to fix it and bill me for the damages and they said they couldn't repair it.
Huh, so I asked them how they can build such a nice and complex phone but can't figure out how to repair it?
They flat out refused so I asked to have it escalated.
The put me in contact with another customer service number and the first thing he asked was would I be willing to pay for the repair - of course! That's all I wanted in the first place.
Anyway, I paid $200 and this is the response concerning the problem and resolution. I should get the phone back by tomorrow in like new condition!
Original Problem:
TECHNICAL INQUIRY - LCD / TOUCH PANEL / LED - TOUCH SCREEN CRACKED - STD/LCD FEE
Problem found:
BAD BGA COMPONENT - LCD DAMAGED - ABUSE - REAR COVER - COSMETICS
Solution:
REPLACED LCD - REPLACED COSMETIC - REPLACED COMPONENT - REPLACED PBA
Sorry to hear you're still not back with us yet. Having an awful go of it. Surely they'll have you going soon.
BLACKSTAR XI -SGH-I717 xda-developers app SAMSUNG done right
Hello guys,
new to this forum and feel awkward asking for help straightaway. Recently my friend bought a SGS3 from someone, the phone was security locked (using pin security) so searched the net and found that hard resetting the phone would do the job and unlock the phone. Now the problem comes with simlock but i cant figure out how to disable it, its not like i didn't try but this problem is unusual.
I read the guides on this forum for removing simlocks and tried the *#7465625# which returns with "Not registered on network" i tried insertig a sim and it wouldn't accept the sim but it wouldn't ask for any sim code either. I found this thread http://forum.xda-developers.com/showthread.php?t=2023709 and after i reach the [6] Network Lock option it says menu doesnt exist. Also read this thread http://forum.xda-developers.com/showthread.php?t=1683348 but to no avail. I used esexplorer the first time to go through the files after rooting and dont know if it wasnt rooted correctly or what but it showed efs folder empty. So i reset the phone again and this time used another app and now i can see the files in efs folder.
model: gt-i9300
android version: 4.1.2
baseband: I9300XXELLA
kernel version:3.0.31-742798, [email protected] #1, SMP PREEMPT Sat Dec 22 17:04:04 KST 2012
Build number: JZO54K
please help me.
Was the phone bought subsidized by a carrier? If so, they would need to release it, or unlock it.
ecbnks guard
bodh said:
Was the phone bought subsidized by a carrier? If so, they would need to release it, or unlock it.
Click to expand...
Click to collapse
The phone was bought used. I am not sure if it was subsidized or not as i cannot see any marking on the body of the phone nor their is any operator logo at the startup but i think that would be because i performed the hard reset.
Im not that familiar with simlocks, but perhaps a bump would help to find others that might be. I would think that it would have some kind of carrier info at boot, but then again i guess im only used to US devices... In about phone, the imei is listed, which matches the sticker inside the battery cover? And it is not a generic imei?
bodh said:
Im not that familiar with simlocks, but perhaps a bump would help to find others that might be. I would think that it would have some kind of carrier info at boot, but then again i guess im only used to US devices... In about phone, the imei is listed, which matches the sticker inside the battery cover? And it is not a generic imei?
Click to expand...
Click to collapse
the IMEi obtained from *#06# is same as the sticker behind the battery apart from one last (or two) digits which i think are the IMEI SV. I am assuming its not a generic IMEI. Also the sticker is unbranded, i dont know if service provider mark the stickers or not.
Stepping back and looking at the first couple posts of each thread, as well as yours, "tried the *#7465625# which returns with 'Not registered on network'" looks like the phone is NOT simlocked... What do you mean by "the phone wouldn't accept a sim"? It would not read it? Have you tried to send sms or a call? Or is it just data that does not work?
Hi dude I had the same problem and I downloaded the play store app Galaxysim unlock. It's from chain fire I think, and it's free. But in order to unlock all the features and what not, then one has to pay. Hope this helps.
Sent from my GT-I9300 using xda app-developers app
bodh said:
Stepping back and looking at the first couple posts of each thread, as well as yours, "tried the *#7465625# which returns with 'Not registered on network'" looks like the phone is NOT simlocked... What do you mean by "the phone wouldn't accept a sim"? It would not read it? Have you tried to send sms or a call? Or is it just data that does not work?
Click to expand...
Click to collapse
The "phone not registered on network" also gave me the impression that it was not simlocked nor does it have any operator branding. But when i inserted the sim it would not connect to the operator and dialing *#7465625# would return the same message, i have tried both 3 and orange sims. This is what is confusing me. I also saw a thread on XDA checking your phones IMEI against blocked or stolen IMEIs and no red flags their either so i am assuming its not stolen phone which my friend bought.
If not simlock what could it be.
Have you checked apn settings, to see if they show up when you insert the sim? Honestly, I dont know how much help I could really offer, since this is uncharted territory for me, but again, maybe a bump and somebody will see this.. Have you tried to PM Odia? He was in the first thread you linked, offering help for people with sim lock problems, even though this doesn't seem to be that. He seems to know alot more than me, that's for sure!
Bought phone that was pin locked .
Surely the seller would have the Pin or unlock it before sale .
Sim / network locked problems .
This has all the appearance of a stolen phone ..
Hard reset will not remove operator logo it is more like the a previous user has flashed a stock rom on it .
jje
So you bought a phone used that had a passcode protecting it that you removed by wiping the phone and can't get it to register on the network. Why would anyone buy a phone that is pass code protected and the seller didn't know the pass code? It would seem you have a stolen or lost phone that has been imei barred by the networks to prevent criminals profiting on crime. Take it to your local police station, they can tell you if it is stolen property
Sent from my ARHD S3
Guess i was overlooking the main evidence: buying a phone that is still code locked. But it brings up another point: Can a phone actually be 'turned off' or barred from the networks?
bodh said:
Guess i was overlooking the main evidence: buying a phone that is still code locked. But it brings up another point: Can a phone actually be 'turned off' or barred from the networks?
Click to expand...
Click to collapse
In the UK it can yes, once the imei is blacklisted it can never connect to any UK network. Unfortunately though it can still be used outside the UK but I think there is some progress being made on countries sharing blacklist databases
Sent from my ARHD S3
I started to look this up for US circumstances. It seems that our carriers cannot lock it down, nor can they track it. I actually read that they expect the consumer to be in charge of evidence gathering, such as setting up a tracking app, acquiring carrier records for usage after the device is missing, and taking this info to your local police, who probably know much less and can do much less. Guess they figure its finders keepers, idk.
bodh said:
Guess they figure its finders keepers, idk.
Click to expand...
Click to collapse
http://en.m.wikipedia.org/wiki/Theft_by_finding
I don't think so
Mods, I think it may be prudent to close this thread
Sent from my ARHD S3
JJEgan said:
Bought phone that was pin locked .
Surely the seller would have the Pin or unlock it before sale .
Sim / network locked problems .
This has all the appearance of a stolen phone ..
Hard reset will not remove operator logo it is more like the a previous user has flashed a stock rom on it .
jje
Click to expand...
Click to collapse
jmpmjmpm said:
So you bought a phone used that had a passcode protecting it that you removed by wiping the phone and can't get it to register on the network. Why would anyone buy a phone that is pass code protected and the seller didn't know the pass code? It would seem you have a stolen or lost phone that has been imei barred by the networks to prevent criminals profiting on crime. Take it to your local police station, they can tell you if it is stolen property
Sent from my ARHD S3
Click to expand...
Click to collapse
Like i mentioned in my first post, its not my phone, though i am not expert in android but this doesnt mean i would be stupid enough to buy a phone that is locked and shows signs of a stolen phone.
Secondly, i had the same suspicion that this phone was either lost or stolen, the guy who bought it told me that the seller told him this phone was a taken from original owner instead of money owed so the original owner must have got this one blocked.
I checked on multiple websites and none of them flagged the IMEI as reported stolen or blocked. Are these websites unreliable or update after a long time.
Due to the new revelations of how this phone was acquired, i will no longer offer any assistance. In my mind, this phone qualifies as stolen.
bodh said:
Due to the new revelations of "how this phone was acquired", i will no longer offer any assistance. In my mind, this phone qualifies as stolen.
Click to expand...
Click to collapse
To me it seems like you are implying that i was the one who stole it. Read my previous post and if you can answer that question i would appreciate that. Thanks.
AbdulW87 said:
Secondly, i had the same suspicion that this phone was either lost or stolen, the guy who bought it told me that the seller told him this phone was a taken from original owner instead of money owed so the original owner must have got this one blocked.
I checked on multiple websites and none of them flagged the IMEI as reported stolen or blocked. Are these websites unreliable or update after a long time.
The only sure way is to contact the network that blocked the phone .
Simlocked the network that the phone is locked to will unlock .Test is by putting the original network sim in the phone .
I would pass this information on to the owner and then stay clear of this phone .
jje
jje
Click to expand...
Click to collapse
I have a Samsung S II and no matter what I do I can't get it to read the sdcard. I've tried several sdcards but still the same result, it won't recognize it.
The only thing I can think of (apart from a faulty sdcard slot) is that I don't have a sim card in the phone.
Does the S II need a sim card inserted in order for the sdcard to work?
If not, does anyone have any suggestions as to how I can get the sdcard to work?
BTW the phone is totally stock and it's Australian, unlocked but originally with Optus.
One strange thing is that everything in the back of the phone seems upside down. The battery contacts are on the left not the right, the sdcard goes in upside down and on the right not the right way up and on the left. The sdcard slot is directly underneath the sim card.
I hope so someone can help.
cheers
I no longer use my S2 so it has no sim in it, popped a sdcard in just now & can read/access it just fine.
Sticker on the phone chassis under the battery, what does it say ? (Where did you get the phone ?).
Card not reading is non of the sim card business.
Sent from my BlackBerry 9930 using Tapatalk
MistahBungle said:
I no longer use my S2 so it has no sim in it, popped a sdcard in just now & can read/access it just fine.
Sticker on the phone chassis under the battery, what does it say ? (Where did you get the phone ?).
Click to expand...
Click to collapse
Thanks.
Sticker says as follows:
MODEL: GT-I9100
SSN: -19100GSMH
RATED: 3.7V
FDD ID: A9LGT9100
and a big CE0168
Remove your IMEI. They can be nicked/re-used.
Where did you get the phone - reason I ask is your comment about battery contacts/position of sim slot/etc.
MistahBungle said:
Remove your IMEI. They can be nicked/re-used.
Where did you get the phone - reason I ask is your comment about battery contacts/position of sim slot/etc.
Click to expand...
Click to collapse
Thanks I removed the IMEI.
I bought it from a samsung reseller. I was told the reason the contacts and sim card are like they are is because it was originally made for use with the Optus network
Really ? Interesting. Reason I ask is we've seen our share of knock-offs on here over the past 2+ yrs, and they tend to have differences like the ones you've mentioned. Or they can sometimes be other SGS2 variants even though they're branded as I9100's.
Re: the SD problem, if it were me, try the obvious first - try it with a sim. After that, I'd probably do a clean install of stock, even though your phone already is running stock/hasn't been 'messed with', or even try a factory reset first.
Obviously with something like this you're rather limited with what you can do (you're stuck with things you can try on the firmware side), if that doesn't fix things, send it back to the seller/Samsung for warranty service if your warranty is still good, otherwise take it to a local mobile repair shop for diagnosis.
I've already tried the factory reset but made no difference. I think the problem is a hardware fault because I got my son to take a look at it and he couldn't get the sdcard to stay in the slot, it just kept springing out. Putting the sim cards in does keep the sdcard in the slot but it still doesn't get recognized by the phone.
I contacted the reseller and it looks like I'll be sending it back to be replaced under warranty.
Thanks for all the help.
cheers
No probs. Best of luck.
Hi
I have an S2 which is hard bricked, it is not stolen or barred.
I have bought a replacement motherboard and a shop will fit it for me as I lack the technical skill.
My question is will my IMEI be lost?
If so how do I recover it, assuming the phone is then working?
Many thanks in advance
Mark
Generally speaking, if it's a new MB by a Samsung service centre you'll get the same IMEI (but not in all countries). If you/someone else puts a 2nd hand board in, yes, the IMEI will change. Either way it makes no difference to you as a user, your phone will still have a unique IMEI & work as it should with either scenario.
You messing around with the IMEI in order to try to 'recover' your old one should it change will lead to a busted phone (again). Don't attempt this because it just isn't necessary.
MistahBungle said:
Generally speaking, if it's a new MB by a Samsung service centre you'll get the same IMEI (but not in all countries). If you/someone else puts a 2nd hand board in, yes, the IMEI will change. Either way it makes no difference to you as a user, your phone will still have a unique IMEI & work as it should with either scenario.
You messing around with the IMEI in order to try to 'recover' your old one should it change will lead to a busted phone (again). Don't attempt this because it just isn't necessary.
Click to expand...
Click to collapse
Many thanks for the reply, great information.
I will leave it as it is.
Thanks
So back in febuary I went from ATT to T-Mobile. With a galaxy s4 ATT provided me an unlock pin popped in my tmobile sim and it was unlocked. Later I had to send in my phone because my camera was malfunctioning.. I asked the rep before sending in my device if I will lose my unlock.. They said no. They repaired the phone.. Replaced the camera and PBA (motherboard) because it was also power cycling. So when I got the phone back I popped in my T-Mobile Sim and it was asking me to enter in the unlock pin.. Luckily I had the same unlock pin from febuary I entered that in and nothing happened I tried it again nothing. so I called Samsung and they said I need to call att and request a new unlock.. Called att requested a new unlock and they provided me with the same unlock pin like the first time. and they said only one unlock pin can be assigned to one IMEI number. called Samsung back and said they can't do anything which is B.S... just paid for this phone.. anyways now my phone is acting up again.. Running slow.. Some of the apps show "unavailable" or not responding. I went to the service menu by doing the *#0011# to try doing an unlock another way but it won't work for me.. one thing I caught was the IMEI CERTI: NA.. Idk if tht has something to do with it? any one have any tips? Or that can help?
Is there any way to confirm that the IMEI is the same? It's possible they might have had to swap out the motherboard if it was easier. Check to see if all the #s match between the sticker behind the battery, in the Settings, and when you dial *#06# then see if that's what ATT has on record.
es0tericcha0s said:
Is there any way to confirm that the IMEI is the same? It's possible they might have had to swap out the motherboard if it was easier. Check to see if all the #s match between the sticker behind the battery, in the Settings, and when you dial *#06# then see if that's what ATT has on record.
Click to expand...
Click to collapse
Thanks for your reply... I triple checked the IMEI #'s and they are exactly the same.. behind the battery.. settings and dialing all the same exact IMEI prior to sending in the UNIT for repair.. what strikes me the most is trying to do the unlock by going into the service mode and it says IMEI CERTI: NA
mo_k23 said:
Thanks for your reply... I triple checked the IMEI #'s and they are exactly the same.. behind the battery.. settings and dialing all the same exact IMEI prior to sending in the UNIT for repair.. what strikes me the most is trying to do the unlock by going into the service mode and it says IMEI CERTI: NA
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Hmm. I wondering if they didn't swap the motherboard and write your IMEI to it, but for some reason it didn't transfer the whole EFS (not just the folder, but the stuff in the modem too) contents which include the IMEI Certificate. If that didn't transfer over or have the right permissions then that could explain it... Haven't had to deal with an issue like that though, so can't really say.
You're probably better served maybe asking some questions @ forum.gsmhosting.com as they deal with issues like this more often than most people on XDA. Either way, you're in for a tough fix if that is what happened because not many people know much about this since it is a fairly rare issue.
es0tericcha0s said:
Hmm. I wondering if they didn't swap the motherboard and write your IMEI to it, but for some reason it didn't transfer the whole EFS (not just the folder, but the stuff in the modem too) contents which include the IMEI Certificate. If that didn't transfer over or have the right permissions then that could explain it... Haven't had to deal with an issue like that though, so can't really say.
You're probably better served maybe asking some questions @ forum.gsmhosting.com as they deal with issues like this more often than most people on XDA. Either way, you're in for a tough fix if that is what happened because not many people know much about this since it is a fairly rare issue.
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I was wondering that too.. I mean could that be the problem that the IMEI CERTI says : NA? I actually sent my phone back again today.. i wrote a letter along with it explaining my whole situation actually attached a picture of that service mode so they know. I also posted onto gsmhosting.