Problems with Xperia z2 - Xperia Z2 Q&A, Help & Troubleshooting

So far I have see those problems and those make me think twice before buy it.
1- getting too hot easily. Not only when recording 4k videos some users find it getting too hot while browsing Internet. That's not acceptable. I don't want it to be blown off in my hand.
2- screen is dim. I thought that's since I watch the videos on YouTube. Other phones such as samsung s5 and HTC One m8 has got a lot brighter screen. If it is sunny you can see your phone screen that's not good for people especially in hot countries.
3- gap issues. I don't know if this is a big issue but still shouldn't be like that.
4- speakers. So people are happy some people are not. Some people are having issue with income calls they say it's not loud enough and only one speaker works.
Those are so far I can remember/told by people here. Maybe that's why it's been delayed for release who knows.
Do you guys have any other issues with the phone? Please let us know £550 for pay as you go phone is a lot of money I don't wanna regret after I buy it.
Sent from my GT-N7100 using XDA Premium 4 mobile app

PiskopatYazar said:
So far I have see those problems and those make me think twice before buy it.
1- getting too hot easily. Not only when recording 4k videos some users find it getting too hot while browsing Internet. That's not acceptable. I don't want it to be blown off in my hand.
2- screen is dim. I thought that's since I watch the videos on YouTube. Other phones such as samsung s5 and HTC One m8 has got a lot brighter screen. If it is sunny you can see your phone screen that's not good for people especially in hot countries.
3- gap issues. I don't know if this is a big issue but still shouldn't be like that.
4- speakers. So people are happy some people are not. Some people are having issue with income calls they say it's not loud enough and only one speaker works.
Those are so far I can remember/told by people here. Maybe that's why it's been delayed for release who knows.
Do you guys have any other issues with the phone? Please let us know £550 for pay as you go phone is a lot of money I don't wanna regret after I buy it.
Sent from my GT-N7100 using XDA Premium 4 mobile app
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Click to collapse
1..... All phones these days get warm when in use, id be more concerned if it wasnt heating up, as for the 4k recording it doesnt bother me too much, its not a feature ill be using anytime soon and im assuming the related software can be fine tuned and updated by sony so it doesnt strain the processor as much
2......Im in great britain so not the sunniest place but weather was quite bright over easter weekend and i had no issues seeing the screen outside
3......As long as its not affecting the water resistance, who cares. If in doubt either treat it like any other phone near water or get it tested by sony
4......Speakers im 50/50 on.... the sound is crisp and clear, just not as loud as other phones. The sound is supposed to be mono on an incoming call, it also cuts to one speaker on my blutooth speakers and on my galaxy if i have headphones in and recieve a call the right earphone cuts out

numskull said:
1..... All phones these days get warm when in use, id be more concerned if it wasnt heating up, as for the 4k recording it doesnt bother me too much, its not a feature ill be using anytime soon and im assuming the related software can be fine tuned and updated by sony so it doesnt strain the processor as much
2......Im in great britain so not the sunniest place but weather was quite bright over easter weekend and i had no issues seeing the screen outside
3......As long as its not affecting the water resistance, who cares. If in doubt either treat it like any other phone near water or get it tested by sony
4......Speakers im 50/50 on.... the sound is crisp and clear, just not as loud as other phones. The sound is supposed to be mono on an incoming call, it also cuts to one speaker on my blutooth speakers and on my galaxy if i have headphones in and recieve a call the right earphone cuts out
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You would be more concerned if it wasn't heating up?
You don't care about gaps?
Yeah... we now know you...

Lol... Anyway do u think they will do a fix for the one speaker ****e...
Sent from my HTC One_M8 using xda app-developers app

yep id definately be concerned if it didnt heat up while im using it, just about every electrical item i own heats up when in use, if it doesnt then its probably not working properly.......
I dont mind gaps...... as long as they dont affect the waterproofing, my z2 appears to have a couple of (extremely small, less than 1mm) gaps, but im not about hide it away in shame or demand an exchange for a cosmetically perfect handset.......... unless of course they cause the phone to die a watery death, but i doubt that
and finally i'll stick with my overall opinion of the speakers, but as for the one speaker dropping out ignore anything i said, i was mistaking what you was on about with something else.... my bad lol

I have just received my z2 this morning - opened the box and found the phones back glass panel is raised above the edge of the phone in one corner by 1mm or so.. from the Power button to the bottom corner.
It spoils the whole feel of the phone as its easy to catch the glass.. I imagine its going to get damaged quickly
So I now have to contact company I got it from to arrange a swap, or send it off to Sony.. probably at my own expense.
Premium phone and price with not so premium build quality.. This should never have passed Quality Control.

Peav said:
I have just received my z2 this morning - opened the box and found the phones back glass panel is raised above the edge of the phone in one corner by 1mm or so.. from the Power button to the bottom corner.
It spoils the whole feel of the phone as its easy to catch the glass.. I imagine its going to get damaged quickly
So I now have to contact company I got it from to arrange a swap, or send it off to Sony.. probably at my own expense.
Premium phone and price with not so premium build quality.. This should never have passed Quality Control.
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Well this isn't very reassuring.

Peav said:
I have just received my z2 this morning - opened the box and found the phones back glass panel is raised above the edge of the phone in one corner by 1mm or so.. from the Power button to the bottom corner.
It spoils the whole feel of the phone as its easy to catch the glass.. I imagine its going to get damaged quickly
So I now have to contact company I got it from to arrange a swap, or send it off to Sony.. probably at my own expense.
Premium phone and price with not so premium build quality.. This should never have passed Quality Control.
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Click to collapse
give it back to place you bought. do not give a single penny for returning it. its not your fault and it is not supposed to come out from your pocket. do not get it fixed get a brand new one.
faulty phones make me think again why the z2 is postponed so many weeks ahead. there is definitely something wrong with this phone in one point. overheating, out of shape design, gaps on the top of the device, speakers etc.

PiskopatYazar said:
give it back to place you bought. do not give a single penny for returning it. its not your fault and it is not supposed to come out from your pocket. do not get it fixed get a brand new one.
faulty phones make me think again why the z2 is postponed so many weeks ahead. there is definitely something wrong with this phone in one point. overheating, out of shape design, gaps on the top of the device, speakers etc.
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Do you think they would have solved all these problems by the start of May (which is when most people get their phone)? If not then all these delays would have been a complete waste of time...

Fadeless said:
Do you think they would have solved all these problems by the start of May (which is when most people get their phone)? If not then all these delays would have been a complete waste of time...
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Click to collapse
Start of may is not guaranteed for release. Some companies giving date for 24th of may. Hope everybody will be happy at the end of the day but Sony is not doing well so far. Postpone is a really bad start and faulty phones comes up after waiting months or weeks is more disappointing. If you are not ready for launch do not announce your phone.
Sent from my GT-N7100 using XDA Premium 4 mobile app

PiskopatYazar said:
give it back to place you bought. do not give a single penny for returning it. its not your fault and it is not supposed to come out from your pocket. do not get it fixed get a brand new one.
faulty phones make me think again why the z2 is postponed so many weeks ahead. there is definitely something wrong with this phone in one point. overheating, out of shape design, gaps on the top of the device, speakers etc.
Click to expand...
Click to collapse
Replacement arranged - company picking up phone free of charge in the morning.
No Idea when the replacement will be received though.

Peav said:
I have just received my z2 this morning - opened the box and found the phones back glass panel is raised above the edge of the phone in one corner by 1mm or so.. from the Power button to the bottom corner.
It spoils the whole feel of the phone as its easy to catch the glass.. I imagine its going to get damaged quickly
So I now have to contact company I got it from to arrange a swap, or send it off to Sony.. probably at my own expense.
Premium phone and price with not so premium build quality.. This should never have passed Quality Control.
Click to expand...
Click to collapse
Post pics please
Sent from my Xperia Z1

Jiyeon90 said:
Post pics please
Sent from my Xperia Z1
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I cannot get a decent close up using my OneX..
I'll hunt out my normal camera and see if I can get a decent close up.

Peav said:
Replacement arranged - company picking up phone free of charge in the morning.
No Idea when the replacement will be received though.
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Click to collapse
will probably take 2 weeks hopefully quickest.
make sure they dont replace it with refurbished one. if they do insist on brand new one.

Take a look at here http://talk.sonymobile.com/t5/Xperia-Z2/bd-p/xperia_z2 a few Problems are posted.

Best Pic I could get :-
h.t.t.p://i.imgur.com/e0G13F9.jpg (Cannot post links - file to big to attach to this post I think sorry XDA! )
You can see the glass panel is raised above the aluminium frame.

Peav said:
Best Pic I could get :-
h.t.t.p://i.imgur.com/e0G13F9.jpg (Cannot post links - file to big to attach to this post I think sorry XDA! )
You can see the glass panel is raised above the aluminium frame.
Click to expand...
Click to collapse
Damn, that's really poor workmanship. Let's hope your replacement is perfect and you don't need to wait too long
Sent from my GT-N7100 using Tapatalk

Peav said:
Best Pic I could get :-
h.t.t.p://i.imgur.com/e0G13F9.jpg (Cannot post links - file to big to attach to this post I think sorry XDA! )
You can see the glass panel is raised above the aluminium frame.
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Click to collapse
Out of interest Peav where are you from/where did you get the handset from? Yeah I agree with kersey that is outrageous.

sui81 said:
Take a look at here http://talk.sonymobile.com/t5/Xperia-Z2/bd-p/xperia_z2 a few Problems are posted.
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Oh man there are a lot more problems than I thought. People complaning to Sony directly instead of telling people here . I think Im right with my opinion never buy a newly released phone there are always problems at some point. Wait a month or so and get them after. My wife bought newly s4 when it was out the phone was getting far too hot she was scared to use it cos it might blow off on her hand. we complained and got a brand new one which is okay. All my old iphones were the same some had sound problem some had glass problem.

It seems that Sony were in so much of a rush to assemble the phones to get them 'out there' that quality control suffered big time.
Am gonna make sure that mine is perfect before keeping it even if it means returning it time after time.
Am hoping all of these build issues are solved when its officially released in May
Sent from my GT-N7100 using Tapatalk

Related

[Q] How durable is the GS2?

Hey guys,a question about the SGS2 popped into my head earlier that I had forgotten to care about.
How durable is the GS2?I mean without silicon cases etc.It depends on the quality of the plastic used.
I know that the screen is pretty durable for sure(isn't it Gorilla Glass?),but what about the rest of the phone.From what I've heard,the original Galaxy S was pretty durable(heard stories of phones flying out of cars' windows etc),and my current Desire HD is really durable("really" is there because I have personal experience from the phone,not because it's more durable than the GS or something).
I intend to take care of my phone(Who doesn't take care of a 600 euro phone? ),but you cannot never be too sure!
Any feedback WITHOUT FLAMING OR HATING INCLUDED (taking precautions here as some people tend to defend the awesomeness of Sammy's phones with far too much zeal) is welcome.
Still eagerly waiting for the phone to arrive!
A lot of people think plastic automatically equates to bad build quality. Well, the Galaxy S II is proof that isn't the case -- it doesn't creek and there are numerous reports of people dropping theirs with no marks.
To sum up - does it feel as tough in the hand as my old HTC Leo? No. But does that mean it isn't? Not necessarily. I have had mine for a month with no build quality issues and long may it continue.
Durable = lasting in spite of hard wear or frequent use
So time alone will tell one month most definitely will not .
jje
Well,I am happy to see you two guys here(You ermmm...answered in a not so wanted manner in my other thread,remember?).Perhaps we started wrong,but never is too late now,is it?
I never said that plastic means build quality is bad.It's just more likely to mean so than aluminium is,because there are various qualities of plastic and no one can guarantee(is it spelled like that?I'm studying atm so my English is a bit out of the ordinary,too many mistakes,sorry) that a manufacturer uses high quality plastic.
However it doesn't need to scream quality.My father has a Panasonic DSLR which is mainly(if not completely) mad of plastic.It has fallen on soil,water,rocks(in a cave-holy sh*t that man! ) and other surfaces numerous time and there is only a tiny(Like the tip of a nail) piece broken from the lens' cover.Nothing serious considering it's been going through that stuff for about four years now!
What I wanna say is that the GS2 might prove far better than most of us believe.
Did you guys own a GS1?What are your experiences from it?I mean apart from the usual problems with the device,like gps.
Again,thanks for your replies guys!I hope we will be cooperating and understanding each other better in the future!
(I hope I don't sound like a politician,but we have to be polite,don't we? )
JJEgan said:
Durable = lasting in spite of hard wear or frequent use
So time alone will tell one month most definitely will not .
jje
Click to expand...
Click to collapse
This deserves its own reply...
Don't say one month won't tell anything.Give a phone to my sister.If it survives the month,it's most likely extremely lucky or extremely well made!
Like the original sgs id say its a lot more durable than it feels- Ive droped mine already, but didnt get a scratch
Yes i droped mine within 10mins of opening the box lol it bounced but no marks chips cracks scratches nothing. On the other hand i droped my desire hd when i had it and that gained a dent in the top both droped in my living room so they both took the same tumble and hit the same floor.
Sent from my GT-I9100 using XDA Premium App
Hard to say, wait some weeks for more stories to develop
I'd say since there aren't many (any?) people screaming "ONOES IT BROKE ALREADY", it's probably made pretty well.
If it had truly bad build quality there would surely be some people complaining about it by now!
Once I got mine, I thought it felt like a toy and got a case for it immediately, but that doesn't mean it wouldn't be able to survive a drop. It just means my financial paranoia got the better of me
Xero Xenith said:
I'd say since there aren't many (any?) people screaming "ONOES IT BROKE ALREADY", it's probably made pretty well.
If it had truly bad build quality there would surely be some people complaining about it by now!
Once I got mine, I thought it felt like a toy and got a case for it immediately, but that doesn't mean it wouldn't be able to survive a drop. It just means my financial paranoia got the better of me
Click to expand...
Click to collapse
Yeah,that last part is exactly how I feel!
Joking aside you are right.We haven't even heard of someone bricking their device!How strange is that?Do idiots not buy the SGS2?Or is the software THAT easy to recover from anything?
Sent from my Desire HD using XDA App
Hopefully I'm getting mine tomorrow but If you look at the situation in which you'll drop the GSII logically.
(Correct me if I'm wrong, btw )
If you drop it, it's lighter, meaning it has less momentum on it, meaning that there's less force acting on the phone when it goes "smashing" into the ground and is there's less force, it's more likely to survive.
OFC not sure how that situation will take place in real life though.
tready said:
Yes i droped mine within 10mins of opening the box lol it bounced but no marks chips cracks scratches nothing. On the other hand i droped my desire hd when i had it and that gained a dent in the top both droped in my living room so they both took the same tumble and hit the same floor.
Sent from my GT-I9100 using XDA Premium App
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Click to collapse
Well,in a similar scenario my DHD kinda damaged the floor more than the floor damaged it.
Well,comparing the two isn't really that much fair.See,the way I see it,the biggest advantage of the plastic used on with the Galaxy series is that the reduced weight of the phones makes the force with which they hit the ground,should they fall,much smaller.And,using common sense,this means less damage.
That is my opinion though!
Sent from my Desire HD using XDA App
daivik said:
Hopefully I'm getting mine tomorrow but If you look at the situation in which you'll drop the GSII logically.
(Correct me if I'm wrong, btw )
If you drop it, it's lighter, meaning it has less momentum on it, meaning that there's less force acting on the phone when it goes "smashing" into the ground and is there's less force, it's more likely to survive.
OFC not sure how that situation will take place in real life though.
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Click to collapse
Yeah,whatever you said.You beat me to it.Damn,I should start replying from my PC more!
Sent from my Desire HD using XDA App
One more question guys...
How is Samsung with their warranties?Do they honour it as they should?And how do they treat people with rooted devices?
HTC is well known for the fact that they are quite good with their warranties so,coming from a long line of HTCs,I'd like to know about Samsung too.
Thanks!
Sent from my Desire HD using XDA App
It feels fragile, but like someone just said the amount we've paid for them does instill some paranoia. I had my first test yesterday. In a Case-Mate Tough Case, the phone fell out of my hand, dropped arrow straight vertically and landed on one top corner. It then flopped on its face. This was on a concrete floor. I know the case saved it, but regardless the shock it took was pretty severe. So it's not frail and I'm now a Case-Mate fan.
tolis626 said:
One more question guys...
How is Samsung with their warranties?Do they honour it as they should?And how do they treat people with rooted devices?
HTC is well known for the fact that they are quite good with their warranties so,coming from a long line of HTCs,I'd like to know about Samsung too.
Thanks!
Sent from my Desire HD using XDA App
Click to expand...
Click to collapse
Are you buying sim-free? And I haven't heard any rants about warranty, so I'm assuming it's good.
Plastic definitely has it's advantages. When you think of all the shattered iP4's, and the comments above about dented aluminum HTC's it might be a blessing. That and of course weight has me thinking maybe the Sensations hand feel might not be so great when it's out of your hands....and into gravity's
I dropped mine 12 days ago.
Took it out of my pocket whilst hurrying to get to a meeting I was late for, juggled it, managing to launch it to about 5ft in the air before it landed totally flat, face down on concrete with some small stones scattered across it.
That shattered the glass and broke the LCD screen. NO damage or marks anywhere else. It has been in for repair (£90 quoted) with the official Samsung service centre in Luton since Saturday 21st. Samsung are taking their time sending the replacement.
Just a little bit annoying!
daivik said:
Are you buying sim-free? And I haven't heard any rants about warranty, so I'm assuming it's good.
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Click to collapse
Yep,I'm always buying sim-free.I hope they are at least as good as HTC.If not...Well,I hope I don't fry my phone(I'm a heavy overclocker)!
pmt32577 said:
I dropped mine 12 days ago.
Took it out of my pocket whilst hurrying to get to a meeting I was late for, juggled it, managing to launch it to about 5ft in the air before it landed totally flat, face down on concrete with some small stones scattered across it.
That shattered the glass and broke the LCD screen. NO damage or marks anywhere else. It has been in for repair (£90 quoted) with the official Samsung service centre in Luton since Saturday 21st. Samsung are taking their time sending the replacement.
Just a little bit annoying!
Click to expand...
Click to collapse
Aha...Then Gorilla Glass isn't made to endure severe abuse!
Although I think 90 pounds for the screen is a little too much...

[Q] Small Defect, Worth Replacing?

Hey guys, so it seems I have a near perfect HTC One, where I even don't have that gap at the top, but I do however have on the left side near the top left corner a small manufacturing defect that leaves about 2-3mm of the LCD edging out a bit making it feel as if brushing against a sharp ruler on that spot. I rarely have my hand there to really feel that defect through natural use of the phone and certainly not visible unless specifically looking for the LCD edge line very very closely, my concern is if I go in and swap the phone that the swapped phone will have other things wrong with it.
Should I bother replacing? I have no experience replacing/exchanging the same exact phone for a better build quality so this is why I ask.
It's a roll of the dice..
My original pre-order was almost mint but had a similar / minor flaw. I called AT&T and they sent me a replacement..
The replacement they sent had a more brown'ish looking screen and the backlit buttons were very dim. It also had a small gap on the top.
I kept the original and sent back the replacement that had just arrived.
I then went to an AT&T store and the replacement he brought out had some flaw where the backlit buttons would only turn on if it was pitch dark. I refused that replacement and still have my original pre-order One.
If you have one that's close to mint and it only has a minor flaw, I'd keep it..
My .02
raqball said:
It's a roll of the dice..
My original pre-order was almost mint but had a similar / minor flaw. I called AT&T and they sent me a replacement..
The replacement they sent had a more brown'ish looking screen and the backlit buttons were very dim. It also had a small gap on the top.
I kept the original and sent back the replacement that had just arrived.
I then went to an AT&T store and the replacement he brought out had some flaw where the backlit buttons would only turn on if it was pitch dark. I refused that replacement and still have my original pre-order One.
If you have one that's close to mint and it only has a minor flaw, I'd keep it..
My .02
Click to expand...
Click to collapse
By your descriptions this phone's QC sounds like a piece of ****.
akira02rex said:
By your descriptions this phone's QC sounds like a piece of ****.
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Click to collapse
I don't think it's any secret that HTC has a few QC problems to correct..
The normal user would probably never notice to be honest. We are the 1% that are hardcore users and notice everything.
Most people open the box, turn it on, and don't even arrange their icons never mind tinker..
None of the 3 I had were serious flaws that a normal user would even notice..
raqball said:
I don't think it's any secret that HTC has a few QC problems to correct..
The normal user would probably never notice to be honest. We are the 1% that are hardcore users and notice everything.
Most people open the box, turn it on, and don't even arrange their icons never mind tinker..
None of the 3 I had were serious flaws that a normal user would even notice..
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Click to collapse
I don't think their parts are manufactured to a tolerance small enough. It should be down to about 0.001" instead of around 0.003".
raqball said:
I don't think it's any secret that HTC has a few QC problems to correct..
The normal user would probably never notice to be honest. We are the 1% that are hardcore users and notice everything.
Most people open the box, turn it on, and don't even arrange their icons never mind tinker..
None of the 3 I had were serious flaws that a normal user would even notice..
Click to expand...
Click to collapse
True.
akira02rex said:
By your descriptions this phone's QC sounds like a piece of ****.
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Click to collapse
It was the same with the One X unfortunately.
Sent from my HTC One using XDA Premium HD app
raqball said:
It's a roll of the dice..
My original pre-order was almost mint but had a similar / minor flaw. I called AT&T and they sent me a replacement..
The replacement they sent had a more brown'ish looking screen and the backlit buttons were very dim. It also had a small gap on the top.
I kept the original and sent back the replacement that had just arrived.
I then went to an AT&T store and the replacement he brought out had some flaw where the backlit buttons would only turn on if it was pitch dark. I refused that replacement and still have my original pre-order One.
If you have one that's close to mint and it only has a minor flaw, I'd keep it..
My .02
Click to expand...
Click to collapse
Thanks for sharing your experience, definitely going to stick with this one then considering the hassle and very low probability of finding that "perfect" One.
Also, I want to clarify that the phone is absolutely stunning every time I pick it up and am impressed and excited by it just as I was when watching videos or reviews for it before its release while waiting for my preorder. I've had it since the 18th and certainly not bored with it, which goes to show for something I think. These minor QC issues aren't even noticed by the larger majority, as said in previous post.
Thanks guys/gals, my nerves are calmed about exchanging it

Loose feel from right bezel

The bezel on right side of the screen when holding the Tablet on landscape with 1hand from the right there's agap feeling on my thumb feels like pressing gaps with sound as in seems loose from right defected feeling compared to the left side feel
Is this a universal issue or my device is among the unlucky faulty of ones
Going to recieve mine soon and will let u know how mine feels on the right side.
Sent from my K00C using Tapatalk
Crozar said:
The bezel on right side of the screen when holding the Tablet on landscape with 1hand from the right there's agap feeling on my thumb feels like pressing gaps with sound as in seems loose from right defected feeling compared to the left side feel
Is this a universal issue or my device is among the unlucky faulty of ones
Click to expand...
Click to collapse
Mine does the same, it was one of the first things I noticed. Mine does it when pressing my thumb a bit over the midline, like 40% into the right bezel, measuring from the top right corner and going downwards. The left bezel feels the most solid but the others have creaking spots.
It is not a big deal imo.
brugobo said:
Mine does the same, it was one of the first things I noticed. Mine does it when pressing my thumb a bit over the midline, like 40% into the right bezel, measuring from the top right corner and going downwards. The left bezel feels the most solid but the others have creaking spots.
It is not a big deal imo.
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Click to collapse
since you've mentioned this , im going today to check Sony Electronics here in UAE and test their demo to see if this is a universal issue , its an issue of irritation from its solidity coming from sony this hurts their name. if people accept keeping the condition this way then handling the device will sway from the comfort level of slick solid feel by time.
I don't have that issue with my Xperia Z2 Tablet
I have this issue. Makes a creaking sound when I pinch the tablet on the right side. Did not do this when I first got the tablet but started a couple days ago. Did not seem to affect the water proofing but I only tried running it under a faucet.
Can we warranty this?
gigafast said:
I have this issue. Makes a creaking sound when I pinch the tablet on the right side. Did not do this when I first got the tablet but started a couple days ago. Did not seem to affect the water proofing but I only tried running it under a faucet.
Can we warranty this?
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Click to collapse
I'm getting a replacement
Crozar said:
I'm getting a replacement
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I just returned my Z2 tablet and got a reinbursement.
My unit started to have very noticeable rippling artifacts and flashes on the right edge when I was holding the tablet landscape with my right hand. Not always, but far from subtle when it happened, and I do not think I was gripping unreasonably hard. Additionally, holding the tablet from the right edge would sometimes wake up the tablet as if I had double tapped the screen.
It could be my unit but it looked like a weakness in its design so I do not trust the build quality of this model for the long term though I liked everything else about it.
I received my z2 tab today and the right bezel seems fine. No clicking or Halloween feeling to it.
Sent from my SGP511 using Tapatalk
brugobo said:
I just returned my Z2 tablet and got a reinbursement.
My unit started to have very noticeable rippling artifacts and flashes on the right edge when I was holding the tablet landscape with my right hand. Not always, but far from subtle when it happened, and I do not think I was gripping unreasonably hard. Additionally, holding the tablet from the right edge would sometimes wake up the tablet as if I had double tapped the screen.
It could be my unit but it looked like a weakness in its design so I do not trust the build quality of this model for the long term though I liked everything else about it.
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Click to collapse
so did your reimbursed set have the same sound? I'm hearing it on mine now. =\
sebastiny said:
so did your reimbursed set have the same sound? I'm hearing it on mine now. =\
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Click to collapse
I got a refund. Got my money back and I no longer have a Z2.
I recomend that prospective buyers try it at several stores so they get a feeling of its average build quality and buy at one that allows refunds just in case.
I am disappointed by the build quality and I wish those 50 grams they saved from the first Z were used to reinforce the body instead. The original Z tablet was light enough already.
In all other regards, however, the tablet was the best Android tablet experience you can buy.
Crozar said:
I'm getting a replacement
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Click to collapse
How's your replacement? still have the sound??
sebastiny said:
How's your repla
cement? still have the sound??
Click to expand...
Click to collapse
im waiting for comtel to give me one since they sent it to sony asia and perhaps this week if not im getting the money back and find another retailer to buy a new one and give u guys feedback for sure
No other owners facing same issue?
ok I just got my new replacement I think this issue is from the production line or somehow its a design flow, this is the 2nd one im feeling and it feels diffrent then my first, the first that I had replaced had the issue from the right side and now this one has the issue from the left side but its diffrent, no more crackling sound under the bezel, but this is just like a loose feel more over then the one from the past, I guess the more tighter they make it the more crackling sound u will feel when handling device. I still didnt test the touch screen and water proof, im going to be using this daily on water and give a later feedback on touch screen and anything else, atleast its less frustrating then my previous one which kept sketching crackling sounds on the right side of the bezel whenever I pick it up with 1 hand from the right.
OK until now was under water for 15min lots of bubbles was coming out of it from the bezel where their was no port it was weird unlike the first one. Its not an iPad the gaps loose feeling from the design is the only problem. The back feels is not enforced proper to the whole build quality. It's like ablowfish,medium pressure presses can make you feel the sway of the build qualities loosness of the chassis /back. &screen
Water goes in the bezel feels heavier after its set under water and I am not sure please verify with your tablet
New update...
Yes water goes in just verified now the crackling sound is back when it used to be a gap of air is now a crackling sounds. The bezel body of this build design is not reinforced perfectly. This is an obvious glitch Sony please wake up.
If u guys want I can demonstrate what I mean and how I knew water goes in from the right side of this tablet.
Once I diped it in my bath tub theirs bubbles lots of little bubbles coming from the upper right edge of the bezel... Meaning air is released....
Their was no sound when I used to carry this tablet with ( one hand) from the (right side edge) on Landscape
But now that first issue still arises..
It's the same issue with the one I had replaced.
Sony is not aware of this issue please help shoutcast to people like Engadget and the review people to reach Sony since Sony support line and emails are dense to react to whom.
i have a same problem on my LTE version SGP521. feels like cheap poorly made device when I hear that cracking sound and I have a feeling that could compromise water tight seal. I talked to sony support and they gave me retarded respond saying give it a time. WTF Sony???
I'm gonna start calling them up until I get replacement I'm not waiting this will not get fixed itself magically.
Myne is same model tablet , the sgp is Singapore base and this issue is the same issue that z2 phone owners are experiencing in Singapore.
if u Google gap screen z2 Singapore, the results will show z2 phone owners 2months ago complaining about the gaps and water resistant.
Sony did not fix Singapore past problem with the z2 phone owners, if this issue is just Singapore I hope so then I'm returning my tablet and ordering one from UK or USA.

[Q] Sony Z2 14W25 - Good to BUY?

Its now that my country is receiving the Z2. After readingall the issue that the mobile is getting, i wanted to know if someone has try this BATCH? Is it Good?? can i Buy it?
Truth is, if you want the phone, Just buy it. I have W17 and it works good for me. Buy it if you like it. Leave it if you don't. Cheers.
zakiyy said:
Its now that my country is receiving the Z2. After readingall the issue that the mobile is getting, i wanted to know if someone has try this BATCH? Is it Good?? can i Buy it?
Click to expand...
Click to collapse
@zakiyy
All the BATCH's mostly have issue, Although these issue's not important but you can check your phone to have perfect one.
The list of detail's that you must check is:
1. Top right and bottom left GAP
2. 4Corner of phone to check GAP
3. Front and back camera for center lens
4. and at last check LCD for dead pixel and yellowish issue
I never buy first few batches that comes to my country.
I have waited for a few weeks and I bought w20 - no issues at all...
If that lt55 will be good (probably Z3) I'll do the same thing.
I really think w25 should be nothing but good...
Sent from my D6503 using Tapatalk
I have a 14W25 and everything is ok so far, including 120 FPS video capture (didn't try 4k)
The lens seems slightly off center but nothing to worry about.
arash64a said:
@zakiyy
All the BATCH's mostly have issue, Although these issue's not important but you can check your phone to have perfect one.
The list of detail's that you must check is:
1. Top right and bottom left GAP
2. 4Corner of phone to check GAP
3. Front and back camera for center lens
4. and at last check LCD for dead pixel and yellowish issue
Click to expand...
Click to collapse
How do you test for excessive heating ?
I really in all my years writing on tech forums never come across such utter nonsense as this batch crap. This paranoia was the cause of a well meaning youngster who thought he could perform some sort of cyber quality control without any of the relevant information. I thought this had all been seen as misinformation?
Every thing we purchase from the shoes on our feet will have lemons! The Z2 is a decent flag ship phone and deserves praise. The Z2 has no more bad nor good press than any other such device.
This stuff about "gaps" is also a complete nonsense. The mobile is water and dust resistant so it is very well assembled and monitored.
EVERY phone ever made that has a forum page dedicated to it will be full of these horror stories. That is why people join these forums in the first place. it will be a tiny minority that are happy with the mobile that are going to seek out a forum and write a positive review .
Go read the forum threads on any of the flag ship phones are they are all the same. When we do eventually buy a lemon it is a pain in the rear BUT those lemons are the exception to the rule for all the flag ship phones presently on the market.
Buy the Z2 or not but for goodness sake don't base your decision because you read something negative here about it.
Ryland
I have a W17 as well. All is good with it. Regardless of the week it was assembled just do a once over the phone such as checking for gaps etc..
I wouldn't put too much concern over batches, weeks, etc. Every batch is going to have the odd unit with minor flaws, such as a gap, or a dead pixel in the screen, or something of that nature. If you happen to get one, simply walk it back to your local Sony store and get it swapped for a non-defective model.

General 23 ultra screen defect - right bottom corner - mine as well...

Breaking: Samsung Galaxy S23 Ultra UK units have screen defects, Samsung replied - SamNews 24
Samsung has recently launched the Galaxy S23 Series and some users started reporting that the screen of the ... Read more
www.samnews24.com
https://twitter.com/i/web/status/1625432044581822464
Mine unit from Poland also have this... More over i found one redditor that have bended unit.. I put mine on leveled (screen side) surface and also is bended... So meny $ a issues...
Check yours...
I am not going to defend Samsung etc, however if your unit is broken, got defects, or you are not happy with something - just send it back, ask for replacement or just return it then buy new one.
It's not just his... looks like a lamination issue.
Not something you should see on a flagship display.
Rather than owe up to it Samsung is making excuses saying it's normal. Translation: there must be a lot of them with this defect...
Joloxx9 said:
I am not going to defend Samsung etc, however if your unit is broken, got defects, or you are not happy with something - just send it back, ask for replacement or just return it then buy new one.
Click to expand...
Click to collapse
First: If you were read article you will knew that Samsung said it is manufacturing side effect so maybe it is not so obvious to return the unit. The defect is in the same place on all reported phones... Could be hard to get one without it as guy in twitter try 2 times and both have the same issue.
Second: If you were look inside the twitter comments you will see that it is not only uk but also in usa and other regions that are affected.
Third: 23u is my primary phone, so not so easy to just return it and stay without the phone as i also use esim. And more over i can get another unit with the same defect or even they will not accept it as they mention as it is side effect of manufacturing.
Right now it is not disturbing the use of the phone, but as i know it is there it is quite not comfy...
It's really irritating that people look for this nonsense that doesn't affect the functioning of the phone one iota and then share it around and ruin everyone else's enjoyment of their devices.
I can confirm that my US Ultra has this. Never would have seen it if it wasn't pointed out.
aureum said:
First: If you were read article you will knew that Samsung said it is manufacturing side effect so maybe it is not so obvious to return the unit. The defect is in the same place on all reported phones... Could be hard to get one without it as guy in twitter try 2 times and both have the same issue.
Second: If you were look inside the twitter comments you will see that it is not only uk but also in usa and other regions that are affected.
Third: 23u is my primary phone, so not so easy to just return it and stay without the phone as i also use esim. And more over i can get another unit with the same defect or even they will not accept it as they mention as it is side effect of manufacturing.
Right now it is not disturbing the use of the phone, but as i know it is there it is quite not comfy...
Click to expand...
Click to collapse
First - I read it, if you are not happy with the product, don't use it, simple. You still have 14 days to send it back if you are not happy, vote with your wallet.
Second - And? Not sure how big % of phones got that issue, but same as above applies, if people are not happy they should send units back. Maybe then samsung would acknowledge issue.
Third - No one force you to stay without phone, if you sold etc. your previous one or sent it back for trade in, then make a complain to Samsung.
And fourth, if you read my post with understanding you would get that I do not defend them. Sending back bad/wrong/broken etc product is our right, Samsung and S23 is not the only phone on the market, if you have issues with them, than feel free to buy something else.
I was angry with oneplus few years ago and guess what, I am on samsung now.
EtherealRemnant said:
It's really irritating that people look for this nonsense that doesn't affect the functioning of the phone one iota and then share it around and ruin everyone else's enjoyment of their devices.
I can confirm that my US Ultra has this. Never would have seen it if it wasn't pointed out.
Click to expand...
Click to collapse
We should not talk about any issues regarding quality of expensive phone to not irritating ppl? Hmm m ok.
blackhawk said:
It's not just his... looks like a lamination issue.
Not something you should see on a flagship display.
Rather than owe up to it Samsung is making excuses saying it's normal. Translation: there must be a $hit load of them with this defect...
Click to expand...
Click to collapse
If that's what they say and your unit have it, vote with you wallet and send it back, there will be no change when people moan on this forum and Samsung keep their sales.
aureum said:
We should not talk about any issues regarding quality of expensive phone to not irritating ppl? Hmm m ok.
Click to expand...
Click to collapse
This is nothing but people hunting for reasons to dislike the phone. It has zero effect on functionality and you have to really be looking to even see it. It's a nothingburger discovery some iPhone fanboy found and put on Twitter to cause drama.
aureum said:
We should not talk about any issues regarding quality of expensive phone to not irritating ppl? Hmm m ok.
Click to expand...
Click to collapse
The problem is it's not supposed to be there at all. Not on my N10+'s. On a display that's not acceptable. It's a manufacturing defect and right where it's always in your face.
Worse, pretty sure Samsung was aware of this defect but they shipped them anyway. Like a brat they do what they want then make lame bs excuses for their actions. This isn't a injection molding tab Sammy, it's a screw up.
At this point there's no telling if over time it will get worse and/or spread. I'd return it for a cash refund especially at this price point, where the defect is and Samsung's condescending attitude.
but this is only visible with a strong light source, with certain angle of light with screen off. it has no impact on usability. i have seen it in the past on other curved displays
Edited by moderator to correct formatting
I upgraded to s23u with EE and i got it on 13th , 512gb ,green. Everything fine,until 3 days later when i installed a Samsung screen protector on,using a flashlight i was eyeballing for dust particles using a sticker. Right bottom corner i noticed a smudge, wiped off,still there, anyway upon close look ,in certain angle using the flashlight, i noticed this crease/bubble/dent around 4mm in width and 2mm height . To me it looks like a dent inwards rather than a bubble. Checked my pixel 7pro,nothing, checked my missus s21plus(flat screen),nothing, then i remembered i have stashed a galaxy s8(still works a take faster photos than s23u though) anything like this,screen was perfect.
Don't get me wrong, only in bright light ,shining directly on the screen you can see it. The touch screen works perfectly.
I contacted EE, the tech support said it looks like delamination or sort and could spread in time, right ,i said i do like the phone and i would like an exchange. EE delivered next day the replacement, as you guessed, same issue, this time half in size,almost not visible, but because i knew where and how to look ,i spotted it right away. Also very fine crease on the right,but almost not visible(unless you know what to look for).
Can i live with this ,yes i can,do i want to take a risk,thinking that potentially, ot could spread over thetime,hmm ,i don't. Opened a second return.
For ppl who said that this is not a big deal,remember, th ise damn phone is expensive and it should be perfect,like my previous s22ultra amd my 5 years old S8
I attached some photos 1,the first phone and 2
glad i am not that inquisitive otherwise i would still use nokia 3110
My S23 Ultra has it. Then I just realized after a year of using my S22 Ultra that this is the case as well... Guess it doesn't really matter.
nawat said:
My S23 Ultra has it. Then I just realized after a year of using my S22 Ultra that this is the case as well... Guess it doesn't really matter.
Click to expand...
Click to collapse
even my old S8 has it
EtherealRemnant said:
It's really irritating that people look for this nonsense that doesn't affect the functioning of the phone one iota and then share it around and ruin everyone else's enjoyment of their devices.
I can confirm that my US Ultra has this. Never would have seen it if it wasn't pointed out.
Click to expand...
Click to collapse
I'm still having trouble seeing it in these pictures, even when it's directly pointed out, lol. I'm not gonna examine my phone. It looks generally fine and I'm gonna stick with it.
aureum said:
We should not talk about any issues regarding quality of expensive phone to not irritating ppl? Hmm m ok.
Click to expand...
Click to collapse
I think the issue is that most people wouldn't even notice if someone didn't point it out to them in special lighting. I think you should be able to discuss and point out anything you deem flawed. But on the other end you should also expect pushback from people who think you are just being spoiled when you have the option to return it. I have noticed it on my Galaxy S23 Ultra US version but only by looking at it in lighting. I think the device is fantastic and even with that little flaw I will keep my device since I can't really notice it since I have a case on it.
catalin78 said:
I upgraded to s23u with EE and i got it on 13th , 512gb ,green. Everything fine,until 3 days later when i installed a Samsung screen protector on,using a flashlight i was eyeballing for dust particles using a sticker. Right bottom corner i noticed a smudge, wiped off,still there, anyway upon close look ,in certain angle using the flashlight, i noticed this crease/bubble/dent around 4mm in width and 2mm height . To me it looks like a dent inwards rather than a bubble. Checked my pixel 7pro,nothing, checked my missus s21plus(flat screen),nothing, then i remembered i have stashed a galaxy s8(still works a take faster photos than s23u though) anything like this,screen was perfect.
Don't get me wrong, only in bright light ,shining directly on the screen you can see it. The touch screen works perfectly.
I contacted EE, the tech support said it looks like delamination or sort and could spread in time, right ,i said i do like the phone and i would like an exchange. EE delivered next day the replacement, as you guessed, same issue, this time half in size,almost not visible, but because i knew where and how to look ,i spotted it right away. Also very fine crease on the right,but almost not visible(unless you know what to look for).
Can i live with this ,yes i can,do i want to take a risk,thinking that potentially, ot could spread over thetime,hmm ,i don't. Opened a second return.
For ppl who said that this is not a big deal,remember, th ise damn phone is expensive and it should be perfect,like my previous s22ultra amd my 5 years old S8
I attached some photos 1,the first phone and 2
Click to expand...
Click to collapse
return it and get your previous S22 Ultra.
I am not seeing it on mine but I could be blind
duckfart said:
I am not seeing it on mine but I could be blind
Click to expand...
Click to collapse
It's probably present on certain batches; some will have it, others not. A major QC screw up. If the defect was minor you wouldn't be able to see it at all.
This is a defect that could effect the survivability of the glass. Glass is subject to some of the laws of hydrodynamics. This deformity causes new stress points. It may not crack there but in another area of the display, hydrodynamics. Glass is a peculiar substance with bizarre properties. Of course if it breaks Samsung will say it's your fault for dropping it.
DON'T SAY YOU WEREN'T WARNED

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