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Unfortunately my OCD kicked in and I returned my first EVO LTE as it had peace of dust under the screen and slight light leakage at the bottom. Other than that my screen never had any flex or ripple issues and I am regretting that I took it in for an exchange!! My 1st exchange unit had a pixel that was stuck in the on position and had seriously bad LCD ripple effect. Took that back to a different Best Buy and the second exchange also has this same LCD ripple effect. It is most noticeable on black screens if you lightly press around the sides like you are scrolling up and down a web page. It can also be scene on the home screen. There are several videos of a One X having this issue. Example: http://www.youtube.com/watch?v=1DmLNSiNT24
My question is, how many people have this issue? I am crossing my finger and hoping I can get a unit again that doesn't as I truely am pleased with the other aspects of this phone and can deal with the other small little hickups of a new product launch.
I have none of this.
my OG Evo had this after I replaced the digitizer. i assumed i did something wrong since the one before it did not. no issues on my lte
Limited sample of responses so far, but seems to be looking more positive than I expected it to be!
Maybe I have a better chance of my next replacement not having this issue than I thought! I hope it was just a bad batch for this area and the next shipment will be better!
Had same ripple issues
Hi..well I got my evo lte on a pre order. I ve had all the evos thru the last couple years and the LTE is a very good phone. I noticed the exact same thing,when I would gently push or tap on the screen it would have clothes of light that we're very bad,and on black screens that was even worse. I called sprint and they told me to go to a store to exchange it. I went to the store and the manager was awesome we sat down and he brought out 5 brand new EVO LTE s for us to try. At his amazement they all were as bad if not worse then mine on the ripple effect. I have a galaxy 2 touch and when we pushed on that screen no matter how hard it showed no signs of light bleeding or rippling at all. He didn't know what to tell me but did they say the screen on the htc should not do that at all and it might be a bad batch. To me it seemd the glass on the LCD screen didn't bond well with the glue they used,and when you pushed or tapped it would go down into the LCD screen. I know when you push directly on a LCD tv,computer screen it will give you the same similar effect. I called sprint and told them I was returning the phone and the lady in the return department told me she has had a few calls about people wanting to return the phone because of this issue. I really like the LTE,but couldn't put up with the screen issues. I am going to wait till the galaxy 3 comes out and also by then check out the EVO lte again to see if the problem has been fixed.
Sigh first off mine does this but I have to apply more force then is needed for the phone to register the touch. Second off WHY are you pushing with any kind of pressure to even do that? Now if you're just touching the LCD and it is doing this I understand. Also even in the vid it looks like more force is being applied as needed but not as much as I have to apply? That being said if you think sgsiii will be better well it will cause it doesn't use a LCD lolol.
Edit I think this is to have gorilla glass 2 which is thinner so chances of this happening are going to be common I'd assum of you push down on the screens lol.
Sent from my EVO using xda premium
ckoadiyn said:
Sigh first off mine does this but I have to apply more force then is needed for the phone to register the touch. Second off WHY are you pushing with any kind of pressure to even do that? Now if you're just touching the LCD and it is doing this I understand. Also even in the vid it looks like more force is being applied as needed but not as much as I have to apply? That being said if you think sgsiii will be better well it will cause it doesn't use a LCD lolol.
Edit I think this is to have gorilla glass 2 which is thinner so chances of this happening are going to be common I'd assum of you push down on the screens lol.
Sent from my EVO using xda premium
Click to expand...
Click to collapse
From my experience I am not applying any more pressure than I would use normally. That is the only reason I noticed it. I was typing in my numerical pass code on a black screen and saw the ripples. I then did further investigation. The video might not be the best reproduction of how you get the problem under normal use, but it does show what the problem looks like. My first phone I actually used more pressure on trying to figure out what the dust spot was and never had this issue occur so had no clue what I would run into with an exchange. This is a production issue on some LTE's and One X's. The below comment was posted in an article on the One X in April. I just think some phones are much more noticeable than others and who knows what this issue will turn into over the life of the phone.
Source: TechnoBuffalo
"Three separate models provided by HTC, and one by network Three, produced the issue, CNET UK said, meaning it may potentially be widespread. However, Daniel Hundt, creative director at One & Co., HTC’s design consultancy, said the company would never “let that ship.” Hundt added, “maybe this is not a shipping build,” referring to a unit CNET UK writer Natasha Lomas demonstrated the issue with.
TechnoBuffalo’s own Jon Rettinger and Todd Hasleton didn’t notice the issue when reviewing the One X, and chances are good the average user won’t either. The device really is one of the most beautiful phones out there. It also provided the best Android experience we’ve had yet, so this “screen flex flaw” issue shouldn’t deter folks from picking the device up. Still, we reached out to HTC for comment, and will update as soon as we hear back"
http://www.technobuffalo.com/companies/htc/htc-one-x-may-be-plagued-by-minor-screen-flex-flaw-issue/
This is not something that will push me to an S3 though!
Ok well then that's a diff story and I'm wondering if it due to the glue not curing by the time it got to you... Or a lack of glue. Since the glue has apparently been a problem this time around for HTC lol. And glad to know you won't defect to the sgsiii. The one thing I don't understand is why Samsung uses the gn as a beta for their sgs line. Same screen on gn and sgsiii but its to be slightly better.(only cause they used the gn as a test)
Sent from my EVO using xda premium
ckoadiyn said:
Ok well then that's a diff story and I'm wondering if it due to the glue not curing by the time it got to you... Or a lack of glue. Since the glue has apparently been a problem this time around for HTC lol. And glad to know you won't defect to the sgsiii. The one thing I don't understand is why Samsung uses the gn as a beta for their sgs line. Same screen on gn and sgsiii but its to be slightly better.(only cause they used the gn as a test)
Sent from my EVO using xda premium
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Click to collapse
Yep, glue on this current phone has the screen slowly getting white. Started out kind of yellow and now most of it is white with the bottom section still a little yellow. Going to give it till Friday to see if anything improves and if not I will test out the new shipment at Best Buy and try my hand at another exchange.
Update:
Went back to Best Buy and we opened up and looked at 5 different phones and EVERY single one of them had this issue. Some worse than others, but it was still apparent.
Not giving up though, trying a different store today to see how that works. I know my very first phone did NOT have this issue, just had a small speck of dust and slight light leakage..... I SOOO wish I had that phone back! Should have never returned it.
Update on my OCD - LCD Flex Issue:
5 Different Best Buys in two different states. Every phone I have tested had this issue to some extent (18 different phones tested). Some worse than others. I now believe my original phone had the issue, but was just less noticeable. Also, the screens normally do start out with more of a yellow tint from the glue. This mostly goes away after a few days of high brightness use, but sometimes a slight yellow band at the bottom remains. I think HTC doubled up the glue to help with the light leakage issues they are known for in the past.
Current phone has white balance closer to a pure white than a light yellow. (no yellow band at bottom either. This screen still has the flex issue but needs medium/medium heavy pressure to see on a black screen. I should never have to press that hard on anything to ever notice it. I am almost perfectly happy now, only bad thing is it does have one stuck pixel at the top of the screen (can't be seen on Pink, Red, Blue or Black, but is apparent on Yellow, Light Blue, Green, White and Gray). Would have never noticed it without the dead pixel test. I would rather have that than have it sensitive to the flex issue and any yellow tint to my white screen.
So, if you have not noticed the flex issue, then DO NOT look for it or try to reproduce it. You will most likely find it. Not a show stopper and should not be reproduced under normal use (Except for the few bad eggs that are really sensitive).
I ordered a replacement N10, because of back flex and got it today.
Not only is the back flex worse, the screen looks worse. Compared to my original N10 the replacement looks duller. My original N10 by far looks more vibrant while the replacement has a noticeable warmer and duller color temp.
Back the replacement goes... I will live with the back flex. I really don't want to play exchange roulette like I did with the nexus 7. Those of you considering exchanging your Nexus might want to consider you might get a worse one.
BamAlmighty said:
I ordered a replacement N10, because of back flex and got it today.
Not only is the back flex worse, the screen looks worse. Compared to my original N10 the replacement looks duller. My original N10 by far looks more vibrant while the replacement has a noticeable warmer and duller color temp.
Back the replacement goes... I will live with the back flex. I really don't want to play exchange roulette like I did with the nexus 7. Those of you considering exchanging your Nexus might want to consider you might get a worse one.
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Click to collapse
Samsung's the single source for the LCD panel. If there are big variations between them it's because the tolerances on the production line are off and their slipping through QC. Some deviation from panel-to-panel is normal. If you put three SGS3's side-by-side each will have a slight variation in temperature. But what you're describing doesn't sound slight.
BamAlmighty said:
I ordered a replacement N10, because of back flex and got it today.
Not only is the back flex worse, the screen looks worse. Compared to my original N10 the replacement looks duller. My original N10 by far looks more vibrant while the replacement has a noticeable warmer and duller color temp.
Back the replacement goes... I will live with the back flex. I really don't want to play exchange roulette like I did with the nexus 7. Those of you considering exchanging your Nexus might want to consider you might get a worse one.
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Click to collapse
I think I had a similar issue to you, but for the better.
My replacement arrived yesterday as my original device had bad back flexing
The new one has a much more vibrant and brighter screen than the old one (the autobrightness seems to react much faster and ramps the brightness more appropriately)
The replacement came shipped with build JVP15L, so I had to two updates, one to JOP20C and then again to JOP20D, weird huh?
Sent from my HTC Desire S using xda premium
so your telling me you got two devices without light bleed? I can't even get one out of them.
This is somewhat good news as I seem to have a warmer screen and also suffer from light bleed so I'm probably going to get it exchanged. Hoping I get a replacement with a neutral or cooler screen. neutral or cooler toned screens tend to have better contrast for some reason vs the warmer screens.
Sent from my Transformer Prime TF201 using Tapatalk 2
tcb4 said:
so your telling me you got two devices without light bleed? I can't even get one out of them.
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Yeah my first device had quite severe bleed in 3 corners, but my replacement has ever the slightest amount in the bottom corner, but its really not noticeable, even on a black background, so I'm gonna keep this one
Sent from my Nexus 10 using Tapatalk HD
tcb4 said:
so your telling me you got two devices without light bleed? I can't even get one out of them.
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First unit which I kept has very little light bleed, nothing significant. The replacement had horrible light bleed, there were light streaks coming from the lower right corner.
Other than back flex, I am happy with my N10's screen.
I thought the same about my device but then I turned my brightness up and took it off automatic brightness. I can hardly believe that the difference is that stark between the two units
Sent from my Nexus 10 using Tapatalk 2
Back flex????
Sent from my Nexus 10 using xda app-developers app
muyoso said:
Back flex????
Sent from my Nexus 10 using xda app-developers app
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Click to collapse
Yeah if you push hard enough on the back of your device it will dimple inward. I can't really see in my mind why this is considered even remotely a functional defect lol. This just in: plastic flexes when you push on it
Sent from my Nexus 10 using Tapatalk 2
TheEmpyre said:
Yeah if you push hard enough on the back of your device it will dimple inward. I can't really see in my mind why this is considered even remotely a functional defect lol. This just in: plastic flexes when you push on it
Sent from my Nexus 10 using Tapatalk 2
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Click to collapse
It is considered a defect because normally the internal components should touch the inside of the casing, so there is no cavity between the two and therefore no flexing when pressed .
In the case of the flexing units, the casing is bowed ever so slightly outwards, thus creating a cavity, so the casing flexes inwards up until it touches the components inside.
Sent from my Nexus 10 using Tapatalk HD
Hereisphilly said:
It is considered a defect because normally the internal components should touch the inside of the casing, so there is no cavity between the two and therefore no flexing when pressed .
In the case of the flexing units, the casing is bowed ever so slightly outwards, thus creating a cavity, so the casing flexes inwards up until it touches the components inside.
Sent from my Nexus 10 using Tapatalk HD
Click to expand...
Click to collapse
Is it actually a "bow" or is it just an air gap between the battery and the back? Mine flexes when I press it, and makes a "click" like glue forcibly coming unstuck when I release.
It's hardly the end of the world though. I'd never have realised it until it was mentioned on XDA because I'm not heavy handed enough to go squeezing it, nor would I have had cause to "press" hard on the back of it while it's lying face down.
alias_neo said:
Is it actually a "bow" or is it just an air gap between the battery and the back? Mine flexes when I press it, and makes a "click" like glue forcibly coming unstuck when I release.
It's hardly the end of the world though. I'd never have realised it until it was mentioned on XDA because I'm not heavy handed enough to go squeezing it, nor would I have had cause to "press" hard on the back of it while it's lying face down.
Click to expand...
Click to collapse
Mine was both, a bowing which caused an air gap. It didn't click at all, just flexed even when i was just holding it as the bowing was greatest directly underneath where you place your fingers. If i looked edge onto the tablet from the top, the bowing was apparent.
Figured seeing as i'm paying for it, wanted a perfect device and Google were happy to replace it, why not get it replaced?
Hereisphilly said:
Mine was both, a bowing which caused an air gap. It didn't click at all, just flexed even when i was just holding it as the bowing was greatest directly underneath where you place your fingers. If i looked edge onto the tablet from the top, the bowing was apparent.
Figured seeing as i'm paying for it, wanted a perfect device and Google were happy to replace it, why not get it replaced?
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Click to collapse
Indeed, why not. I would have done the same thing.
joke
Now all of you shut up, before I go poking around mine any more and realise I'm not happy with it and end up sending it back for replacement :laugh:
/joke
I feel bad for you people searching for the perfect device. Chances are, the people on their 3-4-5th return are never going to be satisfied, and the devices they returned would most likely have been perfect for someone else. Having OCD about a mechanically flawless techno-gadget is like a Heroin addict chasing the dragon.
Sent from my Nexus 7 using Tapatalk 2
TheEmpyre said:
Yeah if you push hard enough on the back of your device it will dimple inward. I can't really see in my mind why this is considered even remotely a functional defect lol. This just in: plastic flexes when you push on it
Click to expand...
Click to collapse
Shocking news. This flex thing is like that old joke -
Patient: Doc, it hurts when I do this. (Patient flexes a joint.)
Doctor: Then don't do that.
Semantics said:
I feel bad for you people searching for the perfect device. Chances are, the people on their 3-4-5th return are never going to be satisfied, and the devices they returned would most likely have been perfect for someone else. Having OCD about a mechanically flawless techno-gadget is like a Heroin addict chasing the dragon.
Sent from my Nexus 7 using Tapatalk 2
Click to expand...
Click to collapse
I wonder how much cheaper our gadgets would be if hordes of people on XDA didn't RMA 5-6 times because they go actively looking for defects they wouldn't notice otherwise?
I've been thinking about this all day. My N10 has some ripples around the detachable rear cover that I hadn't noticed until looking at the photos in this thread. Is it obvious when I show it to others? No. Does it affect operation in any way? No. Have my fingers ever felt the ripples as I use it or rotate viewing mode? No.
So why are the cosmetics such a big deal to some and not others? Obiously some rate the appearance of the device to be more important than what it does. I know I'm going to get flamed big-time for this, but worship of form over function seems to be a common trait of the Apple crowd. I truly appreciate beauty, but not so much in a tool. I used an iPad for a year and always felt like I was using a fine watch: attractive, but not adaptable to what I wanted to do. Those of us that value function more will probably never understand the other way of thinking.
tcb4 said:
so your telling me you got two devices without light bleed? I can't even get one out of them.
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Click to collapse
Mine has ZERO light bleed and I know all about that. I use to own 3 Infinity's and that's because the first two had intolerable light bleed the third I just lived with.
I'm guessing google sacrificed build quality so they could keep prices down -- Dont really understand why it is important for your device to "look" cool when the purpose of the device is media consumption / productivity. Besides, I would bet upwards of 60% of consumers get a case for their device...whats the point of that back-flex when you have a hard shell case?
Hello, here is my problem:
I bought the phone used (refurbished) from a second hand store. The phone's exterior is is great condition. There is only one problem: The OLED display is terribly burned! Black screen are washed out with heat marks (inverse burns), and coloured screens are burnt.
The phone probably used to be a display phone for an store somewhere. The blue leds are the worst (yes I know what I am talking about), and the green and red ones are okay. I try not to display any images or colors that have more that 30% blue.
I've been ripped off too. The store has a BS no refund policy that they told me after I bought the phone. I can't do an exchange (partially my fault too, because I was afraid they would give me a worse phone!). I had no idea it was burned until I went home and turned it on. I was planning on returning it, but then did some research about the business.. I will never shop there again
I don't want to the phone replaced unless it is a newer model, or better condition than this one (that I have). And I don't want to go to a third party service, unless they actually know what they are doing. The process of removing the screen is time consuming, and very risky. I don't trust anyone but Samsung at the moment.
So.. I have two options:
a) Don't get the phone repaired, and maybe flash a better Rom on it. This will probably ruin my chances of ever getting my phone fixed by Samsung if I am not careful. Short term satisfaction, until the screen dies out (I hate OLED displays for that reason).
Or
b) Pay Samsung to fix or replace my phone. I have contacted them a month ago, and they said that I could get a repair as long as my phone was not rooted. I have no idea how much it should cost (if you know, please tell me!), or, if it is really worth it. Long term satisfaction, a working screen.
And Im not talking little ghosting burns either. My screen is always a greenish yellow tinge. And I cant look at anything without seeing a burned in screen.
And if they flash at&t ics Rom because I am still on GB, then I will root and flash ShoStock 3 instead.
What should I do? What is your experience? And where (and for how much) will Samsung charge for a screen repair? Thanks.
BTW, I live in Canada. It is unlocked.
Sent from my SAMSUNG-SGH-I777
Check out http://www.mobiletechvideos.com if you don't want to replace the screen yourself
Sent from my SGH-I777 using xda app-developers app
Any other input? Advice? Similar problems?
This will help everyone who has the "burn in issue". This is a awesome phone (not the best, but still great). I think it is worth keeping.
I tried that link you posted. They say that they are selling a OEM LED screen. I find that funny, since that probably isn't real. Probably just a mistake on their part, great price though (considering the type of screen).
Sent from my SAMSUNG-SGH-I777
andronald said:
Any other input? Advice? Similar problems?
This will help everyone who has the "burn in issue". This is a awesome phone (not the best, but still great). I think it is worth keeping.
I tried that link you posted. They say that they are selling a OEM LED screen. I find that funny, since that probably isn't real. Probably just a mistake on their part, great price though (considering the type of screen).
Sent from my SAMSUNG-SGH-I777
Click to expand...
Click to collapse
I think you're looking at the wrong thing. It's the LCD/Digitizer and it costs $160 (the whole service).
dsmboost said:
I think you're looking at the wrong thing. It's the LCD/Digitizer and it costs $160 (the whole service).
Click to expand...
Click to collapse
Sorry, I meant the screen they are supposed to be replacing. They say the replacement is a oem lcd screen, which dosent exist for the i777.
Sent from my SAMSUNG-SGH-I777
dsmboost said:
I think you're looking at the wrong thing. It's the LCD/Digitizer and it costs $160 (the whole service).
Click to expand...
Click to collapse
Have you tried this service? Or, someone you know?
Sent from my SAMSUNG-SGH-I777
If you are going to replace the screen yourself...and I just did it..not hard at all. Etradesupply.com has the lcd digitizer with front housing for under 120 dollars. It includes capacitive button ribbon as well. Yes this company is in China...but it was recommended by a friend of mine and I am very happy with the product. I replaced my screen very easily. If you go that route it is worth it.
Sent from my SGH-I777
EQ2192012 said:
If you are going to replace the screen yourself...and I just did it..not hard at all. Etradesupply.com has the lcd digitizer with front housing for under 120 dollars. It includes capacitive button ribbon as well. Yes this company is in China...but it was recommended by a friend of mine and I am very happy with the product. I replaced my screen very easily. If you go that route it is worth it.
Sent from my SGH-I777
Click to expand...
Click to collapse
I am happy that you found a replacement screen for your device.
But, how long is it going to last? I am surprised that companies are spending money to make OLED (not LCD) displays for phones that are outdated. This phone is maybe two years old now, and if the screen is this burnt out: Is it really worth it? Do I have to keep replacing my screen every 2 years, or, is Samsung going to admit that their samoled, and other OLED technologies are "not ready for long term use because they die too quickly"?
Of course not, they just want your money!
A OLED works almost the opposite way as a LCD does. A LCD must send MORE power to a pixel that is displaying a dark pixel, while a LED display uses less energy to power a dark pixel. Almost like those old CUT monitors, it uses the additive theory of light, versus the LCD subtracting theory of light.
But they still use three color pigments: Red, Green, and Blue.
Someone who claims they are selling a i777 LCD digitizer with bottom button row is a nut ball, or, are false advertising what they are selling. I seem to be finding this problem with every third-party part company that sells parts for the OLED display.
I wish it had a LCD: It would last so much longer. Less heat, less problems, less stress, cheaper parts, and more confidence.
My verdict:
I don't trust myself enough to replace the parts myself. I ruined my iphone 3gs that way, and don't want to ruin this phone. If the phone was cheaper (I was also ripped off for the phone), then I would be slightly less reluctant to do it myself.
I will look into it some more, thanks fro your help.
Any Samsung screen replacements yet?
Sent from my SAMSUNG-SGH-I777
This is supposed have been quoted from the previous post:
My verdict:
I don't trust myself enough to replace the parts myself. I ruined my iphone 3gs that way, and don't want to ruin this phone. If the phone was cheaper (I was also ripped off for the phone), then I would be slightly less reluctant to do it myself.
Sent from my SAMSUNG-SGH-I777[/QUOTE]
Just in this statement you're comparing apples to oranges. There is no comparison,They are not manufactured they same. This device is much much easier to disassemble and reassemble then any I-device. And anyone that has this device, knows that the screen longevity is about two years and that the blues are what burns out the quickest, unfortunately its part of the business world, mass production and cutting overhead.
In my opinion, from just reading your posts you're trying to get a quality device at a minimal cost and now you're going to nickle and dime yourself to death. On top of that, getting aggravated every time you look at your device. Save yourself time, money and aggravation and get a new device...besides.... this one, even though its still a great device and still being supported by great devs is a dinosaur and will in the near future be shelved.
Veni, vidi, vici.
Just my own opinion, but I think they're well aware that their oled displays don't last long. Odds are their thinking is that if your average display lasts between 2-3 years it'll help push you towards another new device. Just something to consider.
I have been looking at the Nexus 4. This phone (I777), is the perfect size phone for me. Not huge, but not small either. I just really hate the OLED. If it were ten years into the future (assuming that the led technology has a longer life span), then I would not be having this problem.
The nexus 4 is slightly bigger than the S2.. I like to buy older phones, because they come at reduced cost. Maybe I will wait for the next nexus to come out, then buy the old or new one.
Sent from my SAMSUNG-SGH-I777
andronald said:
I have been looking at the Nexus 4. This phone (I777), is the perfect size phone for me. Not huge, but not small either. I just really hate the OLED. If it were ten years into the future (assuming that the led technology has a longer life span), then I would not be having this problem.
The nexus 4 is slightly bigger than the S2.. I like to buy older phones, because they come at reduced cost. Maybe I will wait for the next nexus to come out, then buy the old or new one.
Sent from my SAMSUNG-SGH-I777
Click to expand...
Click to collapse
Whenever my s2 dies, I'll be getting a nexus device. I love the i777, hopefully it'll last me a couple years....if I don't accidentally destroy it at work lol
Sent from my SGH-I777 using xda app-developers app
I installed Shostock3 (I dont have warrenty, so no need to go to samsung). I am thinking about ordering a new screen from etradesuppy (or something like that, cant remember the name).
Im sure some of the posters here already knew that! ;P
Sent from my SGH-I777
Hey all,
I'm just posting to see how many people have noticed HTC's poor quality control for the One. I went through 4 of these before finally giving in and just returning. I visited three different best buys in order to try to find a decent One. I love the phone, the way it looks, the way it sounds. My first phone had crackling coming through the speakers and gaps all around the edges, so I returned that. My second had glue coming out around the sides of the phone and a few stuck pixels. I also want to throw in that none of the One's I saw had the top of the display glass level with the phone. It was always sticking up and my finger would run against it when pulling the notification slide down. My third had a bunch of stuck pixels and I noticed that the screen was slightly yellow. I don't know if that comes from HTC using two different suppliers for their phone displays, but I'd imagine that was the case. Final One had one stuck pixel up top in the status bar. I was okay with that stuck pixel though, it wasn't in a very noticeable area so I decided to let it go. This phone still had crackling coming through the speakers but only on youtube with beats audio turned on. I'm guessing that is just a software issue as all my Ones had experienced that. I went to watch YouTube a few days after I got the phone and during the black loading screen before a video I noticed a few more pixels had become stuck.
I downloaded a pixel test and fixer app and tested with the black screen. My One had developed at least 10 stuck pixels all over the display. I consider that a sign of the display failing. Running the stuck pixel fixer did nothing to help. To say I'm disappointed is an understatement. The One is the nicest, most unique idea for a phone I've ever seen. I really want a good one but I haven't been able to find a single one without issues. At bestbuy for the third one, the mobile specialist even opened their entire stock for me looking at each phone and was flabbergasted by all the issues we were finding with the phones.
So has anyone else had as many issues as I have? My builds were all from mid to late April in their build numbers. I'm just so disappointed, I want the One but am not going to pay for something that I feel isn't up the standards that it should be. I may go with the Galaxy but I just know I'll always be disappointed that I didn't get the One. I've tested the Galaxy, the speakers are obviously worse, the headphone sound isn't as crisp and the screen isn't as nice.
TL; DR: I returned four HTC Ones all due to different issues and am wondering if anyone else has had any of the same issues. I'm not trolling, I'm honestly disappointed.
This topic has been discussed countless times. Do we need another thread?
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martyagt4 said:
Yes. People should know that HTC can not make high quality phones. Gap riddled "gapless" phones. Capacitive buttons that don't work half the time (like the Nexus One.. they didn't learn? wtf..). Too much glue? Glass that isn't flush??
At best this is a $100 phone. Shame on HTC trying to charge for the junk they produce. Flagship phones should be flawless at this price point. Yes, the oddball phone will sneak through QC, but it's ridiculous already.
That being said, the insides are awesome. I absolutely looooove the battery life I get from this phone. Front facing speakers are a no brainer, and I can't believe no one did it yet.
Click to expand...
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Were you able to find a phone with no blatant flaws? If so I'm extremely jealous...
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keving9012 said:
Were you able to find a phone with no blatant flaws? If so I'm extremely jealous...
Click to expand...
Click to collapse
Mine was flawless first try
Sent from my HTC One using Tapatalk 2
The top of my phone's screen is not flush with the speaker grill. Not a huge issue. I live with it. I can probably sell this phone used for $400 when the nexus 5 comes out and get that.
Sent from my HTC One using xda premium
my only issue is that the top of the phone there is a gap between the aluminum and the plastic, gapless my a$$ still love the phone though, came from iPhone 5, had iPhone since day 1
Yea I bought a black 32gb last week and it's literally flawless. Zero gaps and no dead pixels.
Sent from my HTC One using xda app-developers app
Mine has been flawless
Mines flawless. Instead of hollering about it on a forum I would take it back to att and have a Congo line of new ones and check every one of them till I see one I like
Sent from my HTC One using xda premium
paniro187 said:
Mines flawless. Instead of hollering about it on a forum I would take it back to att and have a Congo line of new ones and check every one of them till I see one I like
Sent from my HTC One using xda premium
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Click to collapse
Mines flawless also.No gaps or dead pixels
Do you guys know the odds of getting 4 bad ones in a row are.
Not,saying it didnt happen, but, the stars wouldve had to align against you , to recieve 4 bad phones in a row,
Mine is excellent except for the left side glass isn't as flush as the right. I only notice it once in a while when dragging from the top so I can live with it.
Im curious,
After the 4 bad Ones, did you end up with a new phone
keving9012 said:
Hey all,
I'm just posting to see how many people have noticed HTC's poor quality control for the One. I went through 4 of these before finally giving in and just returning. I visited three different best buys in order to try to find a decent One. I love the phone, the way it looks, the way it sounds. My first phone had crackling coming through the speakers and gaps all around the edges, so I returned that. My second had glue coming out around the sides of the phone and a few stuck pixels. I also want to throw in that none of the One's I saw had the top of the display glass level with the phone. It was always sticking up and my finger would run against it when pulling the notification slide down. My third had a bunch of stuck pixels and I noticed that the screen was slightly yellow. I don't know if that comes from HTC using two different suppliers for their phone displays, but I'd imagine that was the case. Final One had one stuck pixel up top in the status bar. I was okay with that stuck pixel though, it wasn't in a very noticeable area so I decided to let it go. This phone still had crackling coming through the speakers but only on youtube with beats audio turned on. I'm guessing that is just a software issue as all my Ones had experienced that. I went to watch YouTube a few days after I got the phone and during the black loading screen before a video I noticed a few more pixels had become stuck.
I downloaded a pixel test and fixer app and tested with the black screen. My One had developed at least 10 stuck pixels all over the display. I consider that a sign of the display failing. Running the stuck pixel fixer did nothing to help. To say I'm disappointed is an understatement. The One is the nicest, most unique idea for a phone I've ever seen. I really want a good one but I haven't been able to find a single one without issues. At bestbuy for the third one, the mobile specialist even opened their entire stock for me looking at each phone and was flabbergasted by all the issues we were finding with the phones.
So has anyone else had as many issues as I have? My builds were all from mid to late April in their build numbers. I'm just so disappointed, I want the One but am not going to pay for something that I feel isn't up the standards that it should be. I may go with the Galaxy but I just know I'll always be disappointed that I didn't get the One. I've tested the Galaxy, the speakers are obviously worse, the headphone sound isn't as crisp and the screen isn't as nice.
TL; DR: I returned four HTC Ones all due to different issues and am wondering if anyone else has had any of the same issues. I'm not trolling, I'm honestly disappointed.
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First one no wc issues
Sent from my HTC One using Tapatalk 2
randalltroy said:
Im curious,
After the 4 bad Ones, did you end up with a new phone
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Click to collapse
I seriously think the stars did align against me with that phone. I just read on the forum that the black version isn't seeing as many defects as the silver? Does anyone know if this is true? I originally purchased the phone from Best Buy and they did bring out every silver One they had and the sales rep and I did find defects with all except one. That one had the stuck pixel that turned into more. So I ended up returning and going to AT&T yesterday. I asked them about the one and said I've been having problems with the quality on my last few. They said unfortunately they would only be able to open one for me and I would only be able to exchange it once if there were problems. That line kind of sounded like BS to me, especially since I saw a woman come in with a smashed iPhone and no insurance she got earlier that day that they were willing to commit insurance fraud for...So I ended up getting the S4 for now. I still think the one is a better phone and I know I'm going to regret not getting it. If the issue is truly more with the silver version I'd gladly pay the restocking fee to exchange for the One.
What really bums me out is that I wasn't even going to upgrade my phone until I saw the One. I had the S3 and was ok with it, other than my battery life being garbage. When I saw the one and started messing around with it I loved it so I got it. Then the issues came and now I have the S4, which is a good phone. Its just not very different from the S3. My girlfriend actually picked up the S3 and handed it to me as we were going to bed last night thinking it was my new phone.
Sounds like OP is trolling.
4 defective phones?
You must be looking for problems. 4 straight screens with dead pixels?
Pics, or it didn't happen.
That is to bad
We have both the HTC one and a galaxy s4 in our household.we just switched to At&t from T-Mobile, she actually started out on s3, which died after 3 days
My wife now has the s4, and I have the One, she wishes she had got one instead.
So I have got to use both pretty extensively, and I greatly prefer the One over the S4.
Sent from my HTC One using XDA Premium HD app
I'm pretty sure you're getting screwed because exchanges are usually refurbs that haven't actually been fixed to eliminate defects
You're just getting other people's defective devices.
So I'm asking this because I'm planning on returning my nexus 9 tomorrow and getting a replacement, because I have the following
Light bleed
Terrible battery life ( Max of 5 hours SOC )
crappy buttons on the side
The back creaks slightly
Is it worth returning or do you think I'll get the same issues again or maybe worse?
J
Sent from my Nexus 9 using XDA Free mobile app
JackHanAnLG said:
So I'm asking this because I'm planning on returning my nexus 9 tomorrow and getting a replacement, because I have the following
Light bleed
Terrible battery life ( Max of 5 hours SOC )
crappy buttons on the side
The back creaks slightly
Is it worth returning or do you think I'll get the same issues again or maybe worse?
J
Sent from my Nexus 9 using XDA Free mobile app
Click to expand...
Click to collapse
I suggest you to wait. As far as I know it's a matter of luck of getting a device with none of the known defects. Older and younger builds do have defects.
Sent from my Nexus 9
Although I brought my mine in December, I guess I got a crappy unit
Sent from my Nexus 9 using XDA Free mobile app
JackHanAnLG said:
Light bleed
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Click to collapse
LOL, characteristic of LCD. Get used to it -- they ALL do it. If you don't like it, your ONLY option is LED.
Terrible battery life ( Max of 5 hours SOC )
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Turn down the brightness. Its a big screen, the brighter its set, the less the life. And 5 hours screen on is HUGE.
crappy buttons on the side
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I quite like the buttons on these things, bit harder to press so you have to really mean it. Nexus 7 is a problem because it is too easy to accidentally bump the buttons.
The back creaks slightly
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Click to collapse
So quit twisting it.
Is it worth returning or do you think I'll get the same issues again or maybe worse?
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Click to collapse
Definitely not worth returning. All you do by returning, is make the next version more expensive for the rest of us by costing HTC and Google for your pointless warranty claim.
I did return it and got a decent unit
J
Sent from my Nexus 9 using XDA Free mobile app
doitright said:
LOL, characteristic of LCD. Get used to it -- they ALL do it. If you don't like it, your ONLY option is LED.
Turn down the brightness. Its a big screen, the brighter its set, the less the life. And 5 hours screen on is HUGE.
I quite like the buttons on these things, bit harder to press so you have to really mean it. Nexus 7 is a problem because it is too easy to accidentally bump the buttons.
So quit twisting it.
Definitely not worth returning. All you do by returning, is make the next version more expensive for the rest of us by costing HTC and Google for your pointless warranty claim.
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Are you ****ing kidding me here? Ya let's let ALL these issues go, so the NEXT tablet that comes out is an even bigger piece of **** with more problems because people like you let them get away with it.
Let me ask you this, should we accept ALL light bleed as OK no matter how bad, or is there a cutoff at some point where its no longer acceptable? Right off the bat I'll tell you youre wrong because they don't ALL do it. I just returned a nexus 9 that had next to 0 light bleed. I've never, not once in my life exchanged a device for any reason. Never. But im on my 4th nexus 9, 2 of which had almost no light bleed at all. My last ones screen flickered so bad and the speakers froze and cut in and out so much I couldn't deal with it anymore, which was number 2 nexus 9. Open the new one tonight in the parking lot and boot it. Horrendous lightbleed and volume buttons that were literally ****ing recessed into the frame. I don't know about you, but I'm not a god damn woman so I don't have fingernails to reach a recessed button, and I for damn sure ain't carrying around a ****ing paperclip to adjust the volume on a tablet. So I exchange it. Get nexus 9 #4. Buttons stick out of frame perfectly. Completely different from the one i just had in my hands. But that's not a quality control issue to you. I should have kept the one that had unpressable volume buttons so you won't have to pay more for your next tablet. Too ****ing bad buddy. I'll return EVERY single piece of **** I get, and GLADY pay more for the next version if I don't need a paper clip to adjust the volume, Dramamine for the constant screen flicker, and a speaker that actually plays sound.
Yes or no is this acceptable light bleed?
And if I sounded pissy in that post, its because on nexus #4 I just noticed the entire upper left hand side of my screen is completely ****ing yellow/brown, it looks like absolute ****. So even this one has bad light bleed when the screen is dark, and when the screen is light, 1/4 of it is piss yellow. This tablet came from the store today, so much for issues being fixed.
di11igaf said:
And if I sounded pissy in that post, its because on nexus #4 I just noticed the entire upper left hand side of my screen is completely ****ing yellow/brown, it looks like absolute ****. So even this one has bad light bleed when the screen is dark, and when the screen is light, 1/4 of it is piss yellow. This tablet came from the store today, so much for issues being fixed.
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I've got the same thing. Plus, the microphone seems to have issues (sensitivity is so low, that it won't hear any "okay google" unless i really scream at it, for instance)! I would return it, but i am too afraid i might get an even worse unit.
Turns out HTC and Google really messed everything up with this one. I guess i was lucky to end up with a yellow-tinted Nexus 9 because, according to all people's reports, that might just be the best hardware version of it! With that in mind, I've never been so unsatisfied about a purchase before. I've always accepted some minor issues as i don't believe there are perfect devices, but i've never heard about so many different and major issues, especially for a tablet of this price. Not even to mention about the software issues, so far. This is just rediculous!
Huh ...
My new Sand model arrived with no issues out of the box ... excellent build quality, no issues with colors in the screen, and no bleeding backlight.
Where are y'all buying these things with all these issues?
I ordered mine directly off the play store.
I bought mine from Expansys (Europe). It's a pretty late batch (HTC4CC, which I think means December) therefore no back bending, no deep volume buttons and normal lightbleed for an LCD. But the fact that there are still issues and the quality of such an expensive tablet is questionable enough to make you stick with a yellowish screen, is really depressing. Anyway, I am really glad yours is perfect and I hope next batches manage to be as good as this tablet should be, but that doesn't change the fact that HTC and Google really dropped the ball on this one.
di11igaf said:
And if I sounded pissy in that post, its because on nexus #4 I just noticed the entire upper left hand side of my screen is completely ****ing yellow/brown, it looks like absolute ****. So even this one has bad light bleed when the screen is dark, and when the screen is light, 1/4 of it is piss yellow. This tablet came from the store today, so much for issues being fixed.
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Your image is designed to exaggerate a non-problem into a problem.
Dark ambient = long exposure.
Also your picture isn't taken straight on. Its at an angle with the "bad" corner closest to the camera.
doitright said:
Your image is designed to exaggerate a non-problem into a problem.
Dark ambient = long exposure.
Also your picture isn't taken straight on. Its at an angle with the "bad" corner closest to the camera.
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Click to collapse
OK, so you're telling ME, the one who had the tablet in front of my face it didn't have light bleed and I purposefully 'designed' this picture to exaggerate a problem? Here's the bottom line and I could not give 2 flying ****s what you think I did or didn't do. My tablet had horrible HORRIBLE light bleed. How it looks in that picture is pretty damn close to how it looked in person while in a dark room. Period, end of story. You can check my post history going back to 2010 and see how many times I've complained about devices or *****ed about light bleed. Good luck finding any.
Im a member here to gain knowledge and help people when i can. I have enough devices to damn near fill a small bathtub, and theyre all the the same ones i bought day one never exchanged. In case you werent aware, most of us here are not ****ing retards and know lcds will have a SMALL amount of light bleed.. This is not a small amount, its an unacceptable amount. If You think I'm suddenly trying make **** up or make unwarranted complaints about a screen for no reason, you're flat out wrong.
For someone with the name doitright, you for damn sure aren't holding HTC to that standard.
So if take a picture of all my older tablets next to the nexus 9, they should all basically look the same then correct? By your logic they should all look similiar(according to you, this is a normal, acceptable amount that should be exhibited by all of my older tablets- including 2 nexus 7's) and the nexus 9 should look no worse than the rest correct? 100$ says they don't. Willing to put your money where your mouth is?
di11igaf said:
OK, so you're telling ME, the one who had the tablet in front of my face it didn't have light bleed and I purposefully 'designed' this picture to exaggerate a problem? Here's the bottom line and I could not give 2 flying ****s what you think I did or didn't do. My tablet had horrible HORRIBLE light bleed. How it looks in that picture is pretty damn close to how it looked in person while in a dark room. Period, end of story. You can check my post history going back to 2010 and see how many times I've complained about devices or *****ed about light bleed. Good luck finding any.
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No, what I'm saying is that you are too picky and expecting something unreasonable from your hardware, which is working perfectly well. People like you who repeatedly send your hardware back under warranty for imaginary "problems" that are perfectly within the design specifications of the device **AND NOT EVEN CORRECTED** by the warranty replacement, cause the price of hardware to increase for the rest of us, because the cost of that warranty replacement is distributed to EVERYONE who buys that hardware.
I suggest that you return it and buy yourself a ROCK AND A CHISEL. At least if you complain about that, it won't increase the price for the rest of us.
doitright said:
No, what I'm saying is that you are too picky and expecting something unreasonable from your hardware, which is working perfectly well. People like you who repeatedly send your hardware back under warranty for imaginary "problems" that are perfectly within the design specifications of the device **AND NOT EVEN CORRECTED** by the warranty replacement, cause the price of hardware to increase for the rest of us, because the cost of that warranty replacement is distributed to EVERYONE who buys that hardware.
I suggest that you return it and buy yourself a ROCK AND A CHISEL. At least if you complain about that, it won't increase the price for the rest of us.
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Click to collapse
Are you a ****ing moron? Let's try reading shall we?
1) I just said in the post you quoted I've NEVER in my life exchanged or returned any devices out of literally dozens. Obviously besides the nexus 9, but since you don't seem to fully read my previous comments in this thread I feel I need to point this out.
2) I haven't warrantied ONE nexus 9. I bought mine from best buy after launch and had until Jan 15 to exchange. So I did. If you actually READ my posts you'll see each one was returned for multiple issues, light bleed being at the back of my list of issues that concern me.
Would you keep a device that had speakers that didn't work? Yes or no? Would you keep a device that had volume buttons LITERALLY recessed inside the frame, making them completely unable to be pressed? Yes or no? Light bleed just happened to be another issue to top these major defects off.
So, since all these problems HAVE been noted in this thread, in fact I'm pretty sure they were in posts you quoted me on, you're telling me non-working speakers and unpressable buttons are both imaginary and within design specs?
Throw horrendous light bleed on top for icing on the cake.