Z2 Battery will not charge to 100 % - Xperia Z2 Q&A, Help & Troubleshooting

Hi there anyone have any ideas been using my Z2 since last Friday and yesterday for some reason the device will not charge to 100 % only goes up to 96%
I have tried a different charger and still get the same problem , Also downloaded Sony pc companion software and run the repair tool to see if it resolves the issue and still same problem

Try discharge battery to 1-2% (some advise even till auto-off device) and then fully charge with bundled charger.

Mine does the same thing, don't worry.
The reason this happens is that once your battery is at 100%, it stops charging automatically, and the device waits for it to get down to 99% before starting to charge again.
Is it possible that you just keep catching it at 99%?

Mine will charge about 1% every four minutes until it hits 99%. Then that last one percent takes a couple of hours. This is according to the power/percent list in gsam. It's done it consistently from day 2. Day 1 it failed to charge beyond 80% overnight.
Sent from my D6503 using XDA Premium 4 mobile app

thanks for your help I will try a full discharge and then try charging it and see how it goes

Finally battery is flat the phone turned off , charging it now with the sony charger which came with the z2 , will let you know what happens
I did a live chat with sony and they say the device is faulty and needs to be repaired

I have rang my network provider and they will send me a new z2

96% charge and wont charge no more!!
would really like to understand what is the solution to the problem.
This is really annoying . Please need all possible inputs.
Do you think its a product issue and needs to be replaced with a new piece.

Mine charges, but...
My Z2 will charge to 100%, but after it gets to 95% the screen turns on, and stays on.
If I push the power button on the phone to turn the screen off, the screen will turn off for between 0.5-1.5 seconds, and then turn itself back on.
I have gone through quite a few settings on my phone and can't find anything that might affect this other than perhaps "Night Mode" - which I have disabled.
Please help, my provider refuses to replace my phone even though I got it brand new from them and it's only 21 days old... I do love the phone, I just hate this issue - I can't leave it charging over night, or run the risk of having the phone over heat (it happened once, this is how I first found out about the problem, I had to leave the phone off with a fan on it for a good hour before it was cool to the touch again.)

@The Midnighter
I think you have a faulty unit, mine (2nd one) doesn't even overheat unless I have severe CPU/GPU intensive apps running. Never had a charging problem either... Get it replaced mate

I always charge the phone power off, when it is full charged I get the vibra notification and the phone is 100%.

sarobi said:
I always charge the phone power off, when it is full charged I get the vibra notification and the phone is 100%.
Click to expand...
Click to collapse
I forgot to mention - you reminded me.
When I leave my phone off and plugged in, it will charge to 100% - however I have to do a HARD RESET every time I go to turn my phone back on, after turning it off. (Holding power and volume up) or it sticks on the "SONY" screen and will not advance.

Since xperia S there is a feature which helps battery keeping good condition
Its charge to 100% and turns charging off till 95%
Its all becouse integrated battery
This is not a bug or problem

espe0 said:
Since xperia S there is a feature which helps battery keeping good condition
Its charge to 100% and turns charging off till 95%
Its all becouse integrated battery
This is not a bug or problem
Click to expand...
Click to collapse
It is indeed a problem, because the screen is staying on and causing my phone to over heat - it once over heated so badly because of this I had to leave the phone off for a very long time.

The phone doesnt charge at 100% and the magnetic charger not work
The Midnighter said:
My Z2 will charge to 100%, but after it gets to 95% the screen turns on, and stays on.
If I push the power button on the phone to turn the screen off, the screen will turn off for between 0.5-1.5 seconds, and then turn itself back on.
I have gone through quite a few settings on my phone and can't find anything that might affect this other than perhaps "Night Mode" - which I have disabled.
Please help, my provider refuses to replace my phone even though I got it brand new from them and it's only 21 days old... I do love the phone, I just hate this issue - I can't leave it charging over night, or run the risk of having the phone over heat (it happened once, this is how I first found out about the problem, I had to leave the phone off with a fan on it for a good hour before it was cool to the touch again.)
Click to expand...
Click to collapse
I have the exact problem. The phone work ok for a few days and then stop charging at 92% and the screen stay on. I plug the charger in the night and in the morning was only at 92% and hot, very hot.
A few days ago I bought a dock charger and an usb cable to plug in the magnetic lateral charging port. And with both chargers the phone shows the charge icon for a second and desapear for another second and repeat the loop.
I try everything in the software level. Restore the firmware using pccompanion and also flash the lollipop firmaware but the problem persist. Just not tried delete the battery stats because my phone is not rooted yet.

dzegarra said:
I have the exact problem. The phone work ok for a few days and then stop charging at 92% and the screen stay on. I plug the charger in the night and in the morning was only at 92% and hot, very hot.
A few days ago I bought a dock charger and an usb cable to plug in the magnetic lateral charging port. And with both chargers the phone shows the charge icon for a second and desapear for another second and repeat the loop.
I try everything in the software level. Restore the firmware using pccompanion and also flash the lollipop firmaware but the problem persist. Just not tried delete the battery stats because my phone is not rooted yet.
Click to expand...
Click to collapse
Did u manage to fix the problem? Or did anyone here manage to fix the battery charging issue? Mine charges to 78%, then sometime 85% then hard-reset - 91%. Cant charge anything above that! : <

There's no real fix, you can only hope a rollback to KitKat might help. See this lengthy forum post on the sony forums:
https://talk.sonymobile.com/t5/Xperia-Z2/Lollipop-charging-bug/td-p/965384
Spanning from april until right now...

Mine only gets to 70-80% on an overnight charge.

Mine charges and discharges constantly, I try change the cable, the AC adapter, the usb on my computer, the micro usb port to magnetic... Always is the same.. and another times charges too good.
Some times charge to 99% and discharge to 98%.. so I disconnect and connect again and charges to 100%
Maybe it's a Lollipop .232 problem in some devices?

Hi! Same problem here, sometimes my phone doesn't charge to 100% and I have to unplug the charger and plug it in again to get 100%. I think it's pretty common, but if your phone only charges till a low percentages and just doesn't charge further, it might be so that the phone's afflicted with the Lollipop charging bug. We can only wait for Marshmallow then

Related

Re: Battery Drain While Charging

Re: Battery Drain While Charging
Has anyone else experienced this?
This is the first time I've had this happen to me....
Sometimes while charging my phone....I'll leave it idle for maybe an hour, and when I go to check my messages, I notice I've lost 10% of my charge while the phones "charging."
Eugers22 said:
Has anyone else experienced this?
This is the first time I've had this happen to me....
Sometimes while charging my phone....I'll leave it idle for maybe an hour, and when I go to check my messages, I notice I've lost 10% of my charge while the phones "charging."
Click to expand...
Click to collapse
Are you charging using the stock charger? USB cable?
That sure sounds like a bad charger... or you have some kind of hardware short? My phone only loses about 10% in 7-8 hours. I can't imagine it on a phone that is plugged in and charging.
I read somewhere that once the phone reaches 100% it discharges slightly in order to protect the battery. My phone drops down to 95% after it reaches 100% then charges back up to 100% again.
Robyna2010 said:
Are you charging using the stock charger? USB cable?
That sure sounds like a bad charger... or you have some kind of hardware short? My phone only loses about 10% in 7-8 hours. I can't imagine it on a phone that is plugged in and charging.
Click to expand...
Click to collapse
I think it may be a bad charger.....Because if I leave my phone idle on the home charger (It's the oem one) it will eventually lose battery power.
But on a sidenote, I have my phone plugged into my usb right now and it is charging appropriately. But whenever I use the phone to text, or whatnot, it either stays charged at the current percentage, or it slowly loses power (albeit 1-2% every 10 minutes)
I've never had any of these problems before
ive experienced this a couple times. i charge it over night and when i wake up in the morning its at like 96%. when that happens i just unplug it, and plug it back in and eventually charges to full and it stays that way. i dont know why that happens, and it happens sporadically so i can't pinpoint the exact cause
rac1974 said:
I read somewhere that once the phone reaches 100% it discharges slightly in order to protect the battery. My phone drops down to 95% after it reaches 100% then charges back up to 100% again.
Click to expand...
Click to collapse
This is the norm for me.
I am experiencing a worse version of this problem... I no matter whether I plug my phone into the wall charger that came in the box, or via usb, it actually loses charge while it is "charging". I have had it completely drain the battery while on charge. I've killed all applications, and the problem still exists. The only way around this is to turn the phone off completely while it is charging- which is something I feel I should not have to do. Not found a solution online yet...
PDA : I9100XWKE7
PHONE : I9100XXKE4
CSC : I9100XEUKD1

[Q] Battery displays 1% and doesnt charge

Ever since around the time i downloaded a battery indictor to show the %age in the notifications, i have been having some odd experiences.
It says its 100% charged all the time but it runs down to 1% within and hour and stays on 1% for a few hours.
But a few days ago, things got worse, now it doesnt ever charge, i plug it in and it says discharging. I left it charging overnight but it never charged. I have to plug it in and out a couple of times before it actually charges. And im pretty sure the battery doesnt last as long anymore.
Anyone else have this problem? I deleted the app already, put device on and off, unrooted, problem still there
is this a faulty battery?
go on pc companion and repair the phone. If this still happens then send it sony most likely a hardware fault
Did you try resetting the battery by switching off the phone holding the volume up button for 5 secs ?? Its as same as pulling out your battery.
Good afternoon!
This happened to my sxs during the first charge, when it charged up to 53%, no matter how long I left it on the charger. This was fixed with a simple phone restart, and never happened again since then...
Sent from my LT26i using XDA
Yeah tried that and I think it fixed it but I still can't get it to charge, just found out that once it reaches 100%, it discharges but doesn't stop discharging at 95% but instead doesn't charge until flat
Sent from my LT26i using XDA
The best option is to send the phone back to Sony
There are always be bad phones like 1 of the 10000. Maybe this time it hit you..

[Q] Battery is giving strange problem,what should i do?

I will try to explain my problem clearly and in a concise manner.
My battery started giving problem since a few days back.That time I had ICS in my phone.
My phone having enough battery gets shutdown in the middle of nowhere.
If i turn it on,it shows battery to be 0 or 1%.Then i used to set it on charging,and it used to work normally and battery starts getting charged from 1%.
On the other hand,if instead of turning up the phone and charging again,when i used to plug the charger in without turning on phone, my phone shows the correct battery percentage.And it starts charging normally.
To summarise-
My phone having enough battery gets shutdown in the middle of nowhere.If my phone gets off on 70% automatically,and if i plug the charger keeping the mobile off,it starts charging from 70%.But if I turn on the mobile and plug the charger,it starts charging from 0%
So this thing worked for a few days.After that my phone started turning off quite frequently.And I had to plug the charger everytime it turns off so as to turn it on again.
A couple of days back,I flashed cyanogenmod JB and siyah kernel.Since then it has been worse.
Now phone doesnt even last a minute even after full charging.It just shuts down as soon as I turn it on.I tried clearing battery stats.
I am unable to use my phone,its next to a dead phone.Please help !
What should I do to save my phone?
maybe its time to replace battery...
kaczkalolo said:
maybe its time to replace battery...
Click to expand...
Click to collapse
Are you sure battery needs to be replaced?
One more thing, after flashing JB, the battery percentage doesnt fluctuate as before.
It gets off at say 70%, and then it doesnt matter if i charge it keeping phone on or off,the charging starts at 70%.
Its just that the phone gets off for no reason as soon as it is turned on.
There is an app on market called My Battery Status, you can check your battery health with it.
Sent from my CyanogenMod 10 powered GT-I9100 using xda premium
Replace the battery

[Q] Quick Charge

So guys i got few questions about it.
Lg v10 has quick charging feature so i wanna know that how that works.
its works always, and any % ? or there is a certain point for it to work. im asking this bcus today i had 10% battery left and i plugged in its original charger with original cable which supporting quick charge. it was charging normally till 32%. i realized that and i plugged off charger and plugged back again it was still normal charging . then i again plugged of and closed phone and plugged it back when phone was off. it otomatically started phone and i entered my pin code. boom it started to quick charge
sso can some 1 explain me that quick charge?
Also that hifi dac works with bluetooth earbuds? like hbs910 - hbs 1100 or samsung level u pro ?( sorry my bad english )
Hmm... I'm under the impression quick charge only works with the screen off. Could that have played a part in this?
Sent from my LG-H901 using Tapatalk
My V10 also meets this issue. when your phone running out of battery at 0% lowest level, it is hard to activate the quick charger, i have to replug and unplug charger many times 10 times more to activate the charge process, the screen with phone and cable keep blinking and blinking...
But if your V10's battery still remain and you wanna charge, you just unplug and re-plug about 3 or 5 times, the quick-charge will activate. I have no idea if this relates to Software or Hardware issue.
SOLVED: my cable connecting my charger and phone is broken, change the cable, issue is solved!
Well I didn't think that I ll need quick charge since I was using z2 bcus I could have a full day no matter how much I use the phone. It was charging like in 3.5 hours. So I was charging it only when I go bed. But since v10's battery life isn't that good I realy need quick charge. I waited few months for bot buying first wave of v10 but still I bought first wave I guess. Let's hope it's software problem and get fixed soon
HTC
rerevene said:
HTC
Click to expand...
Click to collapse
[emoji53] [emoji780] [emoji780] [emoji780]
Well for me it works all the time. When i connect my original cable and charger i always get quick charge notification and it takes around 1 hour to fully charge the battery. I recommend though to leave the phone connected on charger for around 1 to 1.5 hour more if possible. This way the phone tops the battery charge fully getting additional around 200mA charge. You can install battery monitor widget from market and you will see that the phone continues to slowly charge after telling that battery is full. This stops when battery ot charged to the max.
0% to full takes 1 hour? that is rly nice since mine takes atleast 90 mins... even it says quick charging

[SOLVED] Battery charging on/off/on/off/on/off

Hey,
I have problem. My battery was charging only to 82%, on this value its turning on/off every sec.
Next day it was only 74% and today its 64% and dont wanna go up... I tried to calibrate battery already. HELP PLEASE!!
Regards
[Solved]
Read post #15 or try uninstalling SmartConnect / disabling Battery Care.
Zawodowiec1532 said:
Hey,
I have problem. My battery was charging only to 82%, on this value its turning on/off every sec.
Next day it was only 74% and today its 64% and dont wanna go up... I tried to calibrate battery already. HELP PLEASE!!
Regards
Click to expand...
Click to collapse
Try to discharge battery completely few times and then charge it.
And also try with other charger amd other cable.
Sent from my Sony Xperia Z5
Allek84 said:
Try to discharge battery completely few times and then charge it.
And also try with other charger amd other cable.
Sent from my Sony Xperia Z5
Click to expand...
Click to collapse
Tried other cable + laptop, its same. I will now try discharge it and charge again.
Do a fresh Install
Zawodowiec1532 said:
Tried other cable + laptop, it's same. I will now try to discharge it and charge again.
Click to expand...
Click to collapse
Never charge a phone with a laptop, it uses a process called trickle charging which can cause damage to your battery!
Zawodowiec1532 said:
Hey,
I have problem. My battery was charging only to 82%, on this value its turning on/off every sec.
Next day it was only 74% and today its 64% and dont wanna go up... I tried to calibrate battery already. HELP PLEASE!!
Regards
Click to expand...
Click to collapse
Did you use a magnetic charger before?
i just recently had same issue as you are having yesterday my phone stopped charging at 71% and i noticed i didnt have this issue on .575 build and then i downgraded to .575 from .291. In my case it solved the problem but i also changed my charging cable.If you are on .291 downgrade and check if it solves the issue
I got this problem couple days ago too
just don't use magnetic charger use normal charger and ll work fine with u
dikme said:
just don't use magnetic charger use normal charger and ll work fine with u
Click to expand...
Click to collapse
I don't have a magnetic charger and I have this problem
moman2000 said:
Never charge a phone with a laptop, it uses a process called trickle charging which can cause damage to your battery!
Click to expand...
Click to collapse
Thx for tip.
btw. I dont use magnetic charger, tried all combinations with cables/chargers/calibrations/hard wipes. Battery is now charging to 64%, but when playing in games, etc. its discharging long time, like it was going down from 100%....
Zawodowiec1532 said:
Thx for tip.
btw. I dont use magnetic charger, tried all combinations with cables/chargers/calibrations/hard wipes. Battery is now charging to 64%, but when playing in games, etc. its discharging long time, like it was going down from 100%....
Click to expand...
Click to collapse
I have the same issue with my phone, it charges to only 83-90%, so strange!
I think our issue has something to do with the new soft charging
I had same problem + headphones broblem, I reinstalled the smartconnect and it gone
Okey guys, new thread update:
I have got new Xperia Z2, previous had some hardware touch screen problems.. and what? Same problem on new device. This problem occurs while upgrading android from 4.4 to 6.0.1 by installing updates one by one without any pause/reboot. Firstly it was around 80% max, last time 68%.. now I have solution. (Because of post above this one, I have uninstalled Smart Connect for tests). I have discharged battery to 0% and plugged in wall charger. It started to on/off/on/off after some time and I turned on screen to see % of charging.. it was 68%. I though I can keep screen up for sometime and check if it will pass 68% (because with turned on screen it drains enegry so it can't charge to "max").. and this passed... I dont know why its working, but it is. Started to blink again at 73%, 80%, 86%, 90% for sometime and now its 95%.... Just need to have turned on screen so it can't charge to its "max" After it reach 1% above limit, then turn off screen. Its definitely software bug. I still dont know how it will behave after discharging again.. Will post update. (btw. its cold like ice. xD)
Zawodowiec1532 said:
Okey guys, new thread update:
I have got new Xperia Z2, previous had some hardware touch screen problems.. and what? Same problem on new device. This problem occurs while upgrading android from 4.4 to 6.0.1 by installing updates one by one without any pause/reboot. Firstly it was around 80% max, last time 68%.. now I have solution. (Because of post above this one, I have uninstalled Smart Connect for tests). I have discharged battery to 0% and plugged in wall charger. It started to on/off/on/off after some time and I turned on screen to see % of charging.. it was 68%. I though I can keep screen up for sometime and check if it will pass 68% (because with turned on screen it drains enegry so it can't charge to "max").. and this passed... I dont know why its working, but it is. Started to blink again at 73%, 80%, 86%, 90% for sometime and now its 95%.... Just need to have turned on screen so it can't charge to its "max" After it reach 1% above limit, then turn off screen. Its definitely software bug. I still dont know how it will behave after discharging again.. Will post update. (btw. its cold like ice. xD)
Click to expand...
Click to collapse
I tried Motorola X Play charger and Blackberry one and they works without any problem but with the original charger and the M5 one got the on/off problem.
I've contacted Sony and send them a logcat and they said that I should send it them but I didn't, because I don't have second phone
I am having this problem recently too. My battery often charge at a very low current ( 10mA ~ 700mA ) and today it even discharge itself when plugged in!! I tried both USB charger and magnetic charging cable but still it turns out the same. I have criticized this problem on SuperSU v2.78 SR1, Google Play Service v9.8.75 and restoring them to the previous versions but still nothing changed. What I did later is I wiped all partitions ( except external_sd ) and installed AOSPA ( previously I was on eXistenZ v5.6.5 ) and after it boots it finally return a 1A current to me. However, this only happens occasionally which it will possibly corrupted like a couple of days ago. Still need to figure out what the he** is wrong with this thing. Frankly speaking, I nearly wanted to rush out to the 24/7 service centre in Hong Kong at 2am lol.
Zawodowiec1532 said:
Hey,
I have problem. My battery was charging only to 82%, on this value its turning on/off every sec.
Next day it was only 74% and today its 64% and dont wanna go up... I tried to calibrate battery already. HELP PLEASE!!
Regards
Click to expand...
Click to collapse
lol this happened to me too about 3 days ago.
I used the phone as always do and wanted to charge it normally with a usb cable but then i got this
CHARGING
on off on off on off
the off took 1-5 seconds and the charging led, tone and animation only appeared for a second and then went off.
it wasnt the charger, nor the cable. it was the micro usb port, no idea why because I didn`t drop it etc
a micro usb port replacement part costs only 15 bucks but unfortunately I don`t have the equipment and knowledge for repairing electrinical parts
so I had to fu**ing replace the whole motherboard which is very expensive even if you do it yourself!!! now it works ut I will never repair my z2 again. I bought it for 400$ and since buying it I spent 300$ on repairing it. if you wouldn`t have done that myself I would had spent 700$ usd for repairing it at our local phone shop.
Just cleared Smart connect app data and charged it with the default charger (14% to 100%) it charged without any problem
Gesendet von meinem D6503 mit Tapatalk
a.hamameh96 said:
I think our issue has something to do with the new soft charging
Click to expand...
Click to collapse
Yes, I think so, too... I have this issue but it happens over night and the led charge indicator blinks... I've disabled "Battery Care", that is included in some .291 roms

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