Hi, I have a 2 week old handset which has now twice displayed a pretty strange/annoying bug.
I have been using no Stamina settings other than location based WiFi and queue background data for the most part to gauge battery life under my normal work schedule but I noticed last week that my saved WiFi at home wasn't on, so instinctively I tried to click the WiFi symbol but to no avail.
I then tried to restart the phone, but when pressing the power off option, it simply booted me back on to the screen I was on before hand. This continually happened until I got pee'd off and repaired it.
Again today I ran into the exact same problem. No WiFi and I could not power off. After several attempts at powering off I managed to get it to boot into safe mode where I started uninstalling apps to rule out any rogue apps. I still couldn't reboot forcing me to repair and wipe the phone.
I keep telling myself that this is merely a software bug and I can't seem to find other posts where people are suffering similar problems.
So I futilely ask, has anyone ever had anything similar happen to theirs?.
Yeah I think this is a software bug too, a similar thing has happened to me a couple of times with the wifi becoming "stuck" and rebooting the phone fixed it but if you're having trouble shutting down your phone, have you got quickboot enabled? Regardless of that though, you do have two options to force a restart, either hold volume up and power, this will force shutdown or press the small red button next to the sim card tray.
TheOnlyIntruder said:
Yeah I think this is a software bug too, a similar thing has happened to me a couple of times with the wifi becoming "stuck" and rebooting the phone fixed it but if you're having trouble shutting down your phone, have you got quickboot enabled? Regardless of that though, you do have two options to force a restart, either hold volume up and power, this will force shutdown or press the small red button next to the sim card tray.
Click to expand...
Click to collapse
I am pretty sure it is the quick boot option now. Stupid bug.
Phew...don't have to return it now.
I think sony have disabled the quick boot functionality for some reason, I ticked it thinking it might be almost like a reboot instead of power off & then power on, later I noticed the power off menu wasn't doing anything when tapping it, was almost about to do a reset but then remembered I ticked the quick boot option.
Hope they enable it in future updates.
Related
So here's a peculiar incident:
I have a CDMA TP with a stock ROM and a few basic apps I gathered from these forums and others. I've had it for less than a week.
Tonite, I went to check my text messages. Suddenly, the screen went black and the phone stopped responding. After pressing the power button and fiddling with the keys, I pulled out the stylus and did a soft reset. No response. Confused by this, I tried again, but still nothing. I removed the battery, and turned the phone back on. It froze at the "Touch Pro" screen with the rom/radio/etc info at the bottom. After repeating this a few times I decided to do a hard reset. So, I turn the device on and perform the hard reset. By this point the TP is only turning on SOME TIMES, and I have to take the battery out and put it back in often just to get it to start successfully. So, I finally get the device to boot up and it starts to configure WinMo. Suddenly, while configuring, it freezes. Now I try to turn it back on, and nothing happens.
Basically the device is stuck like this, shifting between not turning on at all and turning on but freezing at the "Touch Pro" screen.
So, my question is, what the heck is going on here? Has anyone else had this problem, or does this sound familiar to anyone? Any help would be greatly, greatly appreciated.
p.s. Yes, the battery is fully charged.
kameisama said:
So here's a peculiar incident:
I have a CDMA TP with a stock ROM and a few basic apps I gathered from these forums and others. I've had it for less than a week.
Tonite, I went to check my text messages. Suddenly, the screen went black and the phone stopped responding. After pressing the power button and fiddling with the keys, I pulled out the stylus and did a soft reset. No response. Confused by this, I tried again, but still nothing. I removed the battery, and turned the phone back on. It froze at the "Touch Pro" screen with the rom/radio/etc info at the bottom. After repeating this a few times I decided to do a hard reset. So, I turn the device on and perform the hard reset. By this point the TP is only turning on SOME TIMES, and I have to take the battery out and put it back in often just to get it to start successfully. So, I finally get the device to boot up and it starts to configure WinMo. Suddenly, while configuring, it freezes. Now I try to turn it back on, and nothing happens.
Basically the device is stuck like this, shifting between not turning on at all and turning on but freezing at the "Touch Pro" screen.
So, my question is, what the heck is going on here? Has anyone else had this problem, or does this sound familiar to anyone? Any help would be greatly, greatly appreciated.
p.s. Yes, the battery is fully charged.
Click to expand...
Click to collapse
Time to take it in and get a new one.....
Same problem here phone started b not coming out of lock mode. Backlight is on but no display on screen (if i tilt the screen left and right i can see light coming from behind) did about 6 hard resets and still same problem. also power button works whenever it wants to. this phone sucks @ss, i want my mogul back. on a second note my replacement will be here on wednesday.
Touch Pro stock rom purchased back in nov when it came out
yeah, i've had the same problem, i found if i hit my phone on the back or side and then batter pull and hit the soft reset while off, not the power button to turn it back on, it comes back on with color on the screen not just blank black screen with backlight, this works mostly every time, but when it doesn't, i just hold the power button down and do battery pull and hit the power button and it works, its like its got a combo of things you have to do before it works.. weird
Boot Up
I have also had similar problems. I for some reason sometimes have to remove my SD card and boot up without it for some reason. Not all the time, but every once in a blue moon. Not too sure how that affects anything, but you may try that too.
well i started a thread here ***help*** because i kinda have the same problem.
i downloaded some cabs, nothing fancy but i had some problems with a theme i downloaded. when i went to deleted i couldnt..... to make a story short, i took it to the sprint store where they tried to do a master reset/ hard reset and it wont take it. it wont do a thing... they say some important files are missing...
the phone works but not the way it should... the time on the home screen wont show up. and some other small things...
dont know how this happened but i would like to know... im worried about new programs to the phone now. ( getting a new one)
still want to see if i can fix this one.
Mayonesa said:
well i started a thread here ***help*** because i kinda have the same problem.
i downloaded some cabs, nothing fancy but i had some problems with a theme i downloaded. when i went to deleted i couldnt..... to make a story short, i took it to the sprint store where they tried to do a master reset/ hard reset and it wont take it. it wont do a thing... they say some important files are missing...
the phone works but not the way it should... the time on the home screen wont show up. and some other small things...
dont know how this happened but i would like to know... im worried about new programs to the phone now. ( getting a new one)
still want to see if i can fix this one.
Click to expand...
Click to collapse
Have you tried re flashing the ROM?
it wasnt HTC's fault for your phone's not booting...thats what happens when u try to mess with the hardware too much and you dont know what your doing
Would you want to sell???
Reboot Brick HTC process
****DOn't take battery out after hard boot***
1.just watch videohttp://www.youtube.com/watch?v=sk56olMkCtU and do what they do but dont take battery out. LEAVE phone STUCK on BOOT screen. Nothign else will move or work but you want phone just like that.
2. connect usb cable to active sync. (this may not link up but leave usb connected anyhow) Do not delete phone profile.
3.use rom like Download MightyROM6_Herman.exe avail at: http://www.lilrico.com/Mighty/mightyromblog/?p=454
4 although active sync is still attatched but may not be connecting. It will connect thru usb anyway when you run the rom software. http://www.youtube.com/watch?v=fV2I2WAFkg4&NR=1
This worked and kept phone from cutting on and off. and restored ROM. don't know about original htc boot. but your phone will work under this rom for now and you can go from there.
hey thanks plain ole dumb, it works now.
man I thought it was over.
thanks again
Hi All,
I have a problem with my Hero, and i am hoping some one could help, here goes:
I had my hero for about 6 month working perfectly including GPS with Waze.
Yestderday i decided to try out some new roms, i backed up my stock (with root) firmware 1.5 with nandroid. i installed Villainrom V12 everything worked exept Waze, it kept giving me messeges that there is no satelite reception (which is not possible cause i always used to get reception there). So i went back and restored my backup and now it's the same, no satelite reception . . .
Did i some how fry my GPS component ? or is it fixable.
Thanks in Advance
Can't really help you with a fix but last sunday I didn't get a sat fix at home, drive 50 miles to London, still no fix, tried turning the phone on and off, gps on and off still wouldn't get a fix all the way there. Stayed in London for three hours, turned gps on when I left and got a instant fix! Been working fine ever since!
I've had very similar problems with my GPS. It worked great on stock, but when I installed a custom ROM, I started having intermittent issues. I'm using VillainROM 12 and the most recent radio, and sometimes I get a fix right away, and other times I don't get a fix at all. When I can't get a fix, rebooting the phone almost always gets it working again. I had the same problem with an older radio and VillainROM 10. I do remember seeing a tentative workaround somewhere in these forums, but am having trouble finding it again...
I spoke to soon, I tried it with gps status last night, wouldn't get a lock, drove 6 miles, still no lock, left in on for an hour, still no lock. Did a hard reset last night, got an near instant lock with gps status. I've tried it about 4 times today, got a lock everytime. I'll test it all week and see what happens.
Well i had kept my stock radio , maybe i should try updating that and see what happens.
@marky33 When you say hard reset what do you mean ? did you take the battery out ?
Hard reset is just shut down the phone and turn it on again (rather than soft - i.e. reboot using buttons). This can fix GPS issues but in most recent ROM's it should be fixed by default. It can also be a radio issue - get the latest and you shouldn't have a problem.
Ive had this problem with villainrom 12, the fix used to be to switch on the gps before a reboot, and then after rebooting ( with the GPS switched on) it would work and find satellites.
I havnt had this problem since switching to Radio 63.18.55.06PU_6.35.15.14
Radio I used which had this problem with villainrom was 63.18.55.06JU_6.35.09.26
btdag said:
Hard reset is just shut down the phone and turn it on again (rather than soft - i.e. reboot using buttons). This can fix GPS issues but in most recent ROM's it should be fixed by default. It can also be a radio issue - get the latest and you shouldn't have a problem.
Click to expand...
Click to collapse
Haven't you got hard and soft the wrong way round?
solarporing said:
Well i had kept my stock radio , maybe i should try updating that and see what happens.
@marky33 When you say hard reset what do you mean ? did you take the battery out ?
Click to expand...
Click to collapse
Like this below, wipes all user data
Power the unit off (removing the battery if necessary)
Hold down the Home and Back keys
Press the power button whilst still holding down the Home and Back keys
After a few seconds a message will be displayed on the screen prompting you to press the Menu button to confirm the reset process.
Release all buttons, then press the Menu button to hard reset the device
marky33 said:
Haven't you got hard and soft the wrong way round?
Click to expand...
Click to collapse
No, a hard reset is usually a reset which removes all power from a device and then starts again - i.e. resetting the hardware itself by removing power
A soft reset is a software reset - i.e. rebooting the software of the phone
marky33 said:
Like this below, wipes all user data
Power the unit off (removing the battery if necessary)
Hold down the Home and Back keys
Press the power button whilst still holding down the Home and Back keys
After a few seconds a message will be displayed on the screen prompting you to press the Menu button to confirm the reset process.
Release all buttons, then press the Menu button to hard reset the device
Click to expand...
Click to collapse
What you're talking about is probably a "factory reset" which should reset the device to factory defaults (i.e. just been sent from HTC's manufacturing factory). But i have never seen it referenced to as a fix for GPS issues - or any issues involving custom rom's for that matter.
I stand corrected about hard and soft
Just wanted to let the people know that the problem was solved after doing the same thing as nijnvy, the second i updated i am getting gps lock in seconds.
Thanks to every one
Has anyone experienced their phone freezing/locking up? I'm not talking about lagging/freezing applications, but the whole phone actually locking up.
My phone seems to be freezing up about twice a week and has been for the last 3 weeks. Each time it has been when the device was in my pocket or on charge at night (and subsequently the alarm does not go off).
When the device is frozen like this, it has no indications of even having power.The power button will not turn the phone off, on, or wake the device. Plugging the phone into power doesn't even turn the orange/green charging lights on, nor play the tone for when power is connected.
I physically have to remove the battery for a few seconds from the phone and re-insert before the phone will start up. I have even performed a hard reset on this device.
Has anyone else experienced anything like this? I'm thinking that it might be a hardware fault, or at a really wild guess maybe the HTC Attentive App.
I'm having no problems with crashing or freezing!
I have actually found the device to be very stable, a lot nicer cleaner and stable than my previous device (Sony Ericsson Xperia X10).
Had exactly that problem a couple of times already. The only solution is to pull the battery out.
Still - better than an iPhone crash which requires you to plug it back into the PC before it will work again.
I had a similar situation:
I was making an international call (card service), when finished i heared the card IVR prompt if i need to make another call. I wanted to hang up but the screen was black adn dead. power button did not bring into life and i was keep on hearing the active call. had to take the battery out to kill this situation.
typically windows behaviour
Thought I had narrowed this down to the HTC attentive app, but alas the phone froze again this morning after hitting snooze 3 or 4 times. Oddly enough, the power button would turn the screen on and off, but the lock screen wouldn't show, nor could anything be moved or controlled on the screen (live tiles were still animated though). Battery pull again.
Yeah, typical windows behavior. No where near as bad as Windows Mobile which I came from though
I have the same issue. Can be in the middle of a call or anything. Had it reboot once while on charge too. Did you just remove the attentive app? Would it be worth trying a Hard Reset if that wipes the device. If so how easy is it to put your old Apps back on. Or do I need to write a list and search manually.
I did a hard reset and just didn't install the app again.
"When you buy or download apps from the Zune PC client, those apps are automatically redownloaded to the phone when you reset the device and login with your Windows Live ID again. When you download apps from the phone itself, you have to go to the Marketplace again to manually find and redownload the apps you want."
http://www.winsupersite.com/paul/mailbag/101023.asp#9
Every time I turn wi-fi on, it simply says "Unable to scan for networks". Does anyone know how to fix this. I hard reset and that didnt help.
Try a full power outage. Pull the battery. Sometimes you need to clear voltage from hardware (especially radios) in order to clear the glitch.
If you find it necessary to do this a lot, there is a deeper problem.
If this fails, take it into the store.
I took it to the store and they said its a known bug.
They said they are fixing it in an update soon.
I don't know if its true...
Sent from my Evo 3D using the XDA App
I had the same problem, it started when my phone dropped below the threshold for the power saving mode, I believe I went into those settings and disabled some things and got it working after a reboot (turn fast boot off)
spookytay said:
I had the same problem, it started when my phone dropped below the threshold for the power saving mode, I believe I went into those settings and disabled some things and got it working after a reboot (turn fast boot off)
Click to expand...
Click to collapse
I tried all that and its still doing it...
I'm just going to wait until the bootloader is unlocked and then flash Cyanogen mod 7 when he makes it for the Evo 3D
I'm having a similar issue, my wifi goes into sleep mode and says "unable to connect to wi-fi" when i wake the phone up, but then immediately connects back to wifi. I tried changing the wi-fi sleep setting in spare parts, but nothing fixed it.
nhutpham said:
I'm having a similar issue, my wifi goes into sleep mode and says "unable to connect to wi-fi" when i wake the phone up, but then immediately connects back to wifi. I tried changing the wi-fi sleep setting in spare parts, but nothing fixed it.
Click to expand...
Click to collapse
Yup, this is the exact same problem I have been having!
Did.you try a data wipe???
Locked & Loaded
nhutpham said:
I'm having a similar issue, my wifi goes into sleep mode and says "unable to connect to wi-fi" when i wake the phone up, but then immediately connects back to wifi. I tried changing the wi-fi sleep setting in spare parts, but nothing fixed it.
Click to expand...
Click to collapse
Do you have wifi set to "never sleep" in wifi settings??? Also if your running spare parts+ it also has an option to set wifi to never sleep. Also are you running any apps that puts the phone to sleep??? Also in display settings try changing your screen off time to 10 min.
Locked & Loaded
I tried the "never sleep" setting in spare parts, but the setting doesn't hold when I exit the program and open it again, it goes back to "android default". I don't see anywhere in the phone wi-fi settings to change the sleep options.
I'm unaware of any apps I'm running that put the phone to sleep, and I'm not sure what the display settings accomplish but I can try it.
None of this happened before, only thing that really has changed for me is that I got the iGrip car dock and the phone has seen dock mode a little bit. That and I went to a house with spotty wi-fi and my phone would connect and disconnect at the range of the router. I've had other issues with app/camera freezing, I'm hoping it's sd card related or perhaps due to ota's not taking correctly. I'm gonna try a sd card format/phone data reset to see if that remedies all the issues, otherwise I might go in for an exchange.
speedy0339 said:
I tried all that and its still doing it...
I'm just going to wait until the bootloader is unlocked and then flash Cyanogen mod 7 when he makes it for the Evo 3D
Click to expand...
Click to collapse
BS. You shouldn't have to wait for a custom rom for your phone to be running normal. Take that **** back again.
Sent from my 3rd Dimension of Evolution
This happens to me. I have noticed it only happens if I have had my phone get below 30% battery at some point and the power save mode kicks in. For some reason it is not switching it back once power save mode is disabled.
Sent from my iPhone with the bigger GeeBees.
The setting isn't located under Wi-fi, look under Power, you should see the options in there. Turn power saver off, or adjust it's settings, and see if that helps, I wouldn't use spare parts
I did a full phone/sd card reset, and the problem STILL exists for me. Spare parts did restore itself as one of the applications that got restored, I uninstalled it without running it though. My phone settings seem to have gotten reset as well. I don't get it, my phone was fine even with spare parts installed before.
I might try another reset and see if spare parts still restores itself.
nhutpham said:
I did a full phone/sd card reset, and the problem STILL exists for me. Spare parts did restore itself as one of the applications that got restored, I uninstalled it without running it though. My phone settings seem to have gotten reset as well. I don't get it, my phone was fine even with spare parts installed before.
I might try another reset and see if spare parts still restores itself.
Click to expand...
Click to collapse
Are you.running spare parts plus??? Also the settings for the wifi never sleep is located in settings/wireless networks/wifi settings. Then hit menu and select advanced then choose wifi sleep policy. Also make sure best performance is selected.
Locked & Loaded
Ah, I didn't see that menu, thanks!
my xperia iii just started acting up. I tried to log in to siriusxm and the screen timed out because I was away for a bit. I tried to turn the screen back on when it got stuck in accessibility mode with the screen off and constantly fired the Google assistant. pushing and holding power does nothing except fire off the assistant three more times. if I can't get it to come back to me I can do a factory reset since I just received this phone yesterday and haven't done much with it. anything I can do here?
This isn't normal behavior. If you can return it.
Assuming you didn't install something stupid it's likely a firmware or hardware issue.
+ 1
Was this a new device? Rooted?
Are you sure that you long pressed the power button and not the Google Assistant button by mistake?
ctkatz said:
my xperia iii just started acting up. I tried to log in to siriusxm and the screen timed out because I was away for a bit. I tried to turn the screen back on when it got stuck in accessibility mode with the screen off and constantly fired the Google assistant. pushing and holding power does nothing except fire off the assistant three more times. if I can't get it to come back to me I can do a factory reset since I just received this phone yesterday and haven't done much with it. anything I can do here?
Click to expand...
Click to collapse
Try pushing and holding power + vol up until it vibrates it'll force restart the device.
1. bought via swappa, listed as mint.
2. unrooted
3. it was the power button. it's below the volume rocker, first button on the side. the assistant is the second (and smaller) button on the side.
4. eventually the phone unfucked itself. I did nothing but wait. this actually happened a second time later on except this time the screen displayed my wallpaper at least. I rebooted as soon as I had control and so far so good. I will try power + vol up next time. btw I'm guessing it may have been a software issue. I was moving from a note 8 that had a bixby specific app that got transferred and activated. however a similar thing happened to me with a galaxy tab 4 (without any kind of software mod) so I don't know. I had to wait for that device to unfuck itself too.
ctkatz said:
1. bought via swappa, listed as mint.
2. unrooted
3. it was the power button. it's below the volume rocker, first button on the side. the assistant is the second (and smaller) button on the side.
4. eventually the phone unfucked itself. I did nothing but wait. this actually happened a second time later on except this time the screen displayed my wallpaper at least. I rebooted as soon as I had control and so far so good. I will try power + vol up next time. btw I'm guessing it may have been a software issue. I was moving from a note 8 that had a bixby specific app that got transferred and activated. however a similar thing happened to me with a galaxy tab 4 (without any kind of software mod) so I don't know. I had to wait for that device to unfuck itself too.
Click to expand...
Click to collapse
Try Safe Mode. It will temporarily disable a lot of user-space configurations that can cause boot loops. It's good for broken launchers, bad widgets, impossible settings, etc.
Take the microSD card out too. Google worked hard to disable expandable storage starting with Android 11. There's the floppy-disk-slow, absolutely useless SAF and nothing else. Performance workarounds from other phones, even if they're as simple as legacy mount options, will cause bootloops.