i have had this phone for nearly a month now , and nearly everybody i speak to struggles to hear me, or they say im breaking up (although i have full signal) .. if i let the phone drift even slightly away from my mouth people struggle to hear me also . and because i have to keep the phone pressed up close to the side of my face ,so that the mouth piece is always very close to my mouth, i find my cheek pressing various keys and the key tones drowning out what the other person is saying to me ! i am really not happy with this phone on many levels .. but when you struggle to use the phone to do what a telephone is basically meant to do , i think its ridiculous ! i had a galaxy s2 before this and never had any of these problems ! is it just my phone or are other people having these problems ?? :crying:
strommy1966 said:
i have had this phone for nearly a month now , and nearly everybody i speak to struggles to hear me, or they say im breaking up (although i have full signal) .. if i let the phone drift even slightly away from my mouth people struggle to hear me also . and because i have to keep the phone pressed up close to the side of my face ,so that the mouth piece is always very close to my mouth, i find my cheek pressing various keys and the key tones drowning out what the other person is saying to me ! i am really not happy with this phone on many levels .. but when you struggle to use the phone to do what a telephone is basically meant to do , i think its ridiculous ! i had a galaxy s2 before this and never had any of these problems ! is it just my phone or are other people having these problems ?? :crying:
Click to expand...
Click to collapse
I'm basically having the same problem. Coming from Samsung definitely not happy. Have you figured it out? I was wondering maybe it could be software related and an update might do the job.
This is interesting. I have had the phone since early April and have had hundreds of calls both through the mouthpiece and speakerphone (work/personal phone) and have not had a single complaint. Are you on 55 or 69?
Sent from my D6503 using XDA Premium 4 mobile app
This problem seems to be fixed on mine after disabling the noise cancelling function.
augie7107 said:
This is interesting. I have had the phone since early April and have had hundreds of calls both through the mouthpiece and speakerphone (work/personal phone) and have not had a single complaint. Are you on 55 or 69?
Sent from my D6503 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
im on 55 do you think flashing 69 would help this problem ? its just driving me mad .. i cant let the mouth piece drift more than about an inch away from my mouth or people say they just cant hear me or say im breaking up !
Not sure but it may be worth a try. Either thst or utilize PC companion to repair 55 and see if it helps. PC companion repair will wipe device though.
Sent from my D6503 using XDA Premium 4 mobile app
probably software problem, try reset to factory default and update will fix bug too..
Sent from my GT-I9100 using XDA Premium 4 mobile app
I think it's because the noise cancellation is very aggressive. If you don't talk directly or rather, very close into the mic it cuts out all sound as others have said to me that I sound quiet on the phone too but if I have the bottom of the phone adjacent to my mouth, I end up being crystal clear, I then turned noise cancelling off and held the phone as I have any other and tested calls again and I come through loud and clear but also all background noise is picked up too.
In general terms while everybody looks different you may have to adjust the angle you hold the phone at, but for me I've found that placing my ear over the Sony logo and having the edge of the phone that is facing the ground run parallel to my jaw line, I have no issues with being heard. Holding the phone to my ear in this position too I've found to be more comfortable as my usual position is that I hold phones straight down and the top of the phone when held like this feels quite sharp and uncomfortable on the ear.
To illustrate. when holding the phone straight down, the 3 holes at the base of the phone where the mic is positioned are pointed at the neck and so wouldn't pick up speech fully. When the phone is positioned as described above, the mic is then next to the mouth and so is able to capture speech properly.
With it being a taller phone than usual it is more important to position it correctly.
I can't remember where the setting is but when you're in a call it's supposed to turn the screen off when it detects proximity to your face/object so you shouldn't be pressing keys
strommy1966 said:
i have had this phone for nearly a month now , and nearly everybody i speak to struggles to hear me, or they say im breaking up (although i have full signal) .. if i let the phone drift even slightly away from my mouth people struggle to hear me also . and because i have to keep the phone pressed up close to the side of my face ,so that the mouth piece is always very close to my mouth, i find my cheek pressing various keys and the key tones drowning out what the other person is saying to me ! i am really not happy with this phone on many levels .. but when you struggle to use the phone to do what a telephone is basically meant to do , i think its ridiculous ! i had a galaxy s2 before this and never had any of these problems ! is it just my phone or are other people having these problems ?? :crying:
Click to expand...
Click to collapse
Had the same issue with a Black Z2 on Swisscom and also Upgrade to Build 17.1.1.A.0.402 did not solve it . My wife told me, she heared me like "in a hole", far away and so on. When i called her on her mobile it was a bit better (maybe because of HDVoice?) but on other phones she couldn't nearly hear me at all. Turning on or off noise cancelling and al the other settings did not changy anything noticeable.
I then contacted Xperia Lounge and they told me do try a Software Repair via PC Companion or send back the device. It seems, that the software Repair function dit it for me.
With sofware repair you automatically wipe your phone and all your data in internal storage and flash the latest firmware available. Before starting, i had an issue because on my fist PC because PC Companion searches for a specific Windows Update , if you don't have this installed it won't let you do the repair. It seems that the first PC i tried to use for software repair had a newer Update installed which replaced the one that PC Companion was seeking, so it seems that PC Companion is not completely up-do-date with the WIndows Updates.
Anyway, I tried to Install PC Companion on another PC and here it worked. Be Careful and read all the advices if you want to try. The Option for Software Repair is in PC Companion->Update Phone i believe.
After doing this it seems that the mic Issue is gone. I've done this a week ago and my wife says now that she hears me always clearly and loud.
The_Rick said:
Had the same issue with a Black Z2 on Swisscom and also Upgrade to Build 17.1.1.A.0.402 did not solve it . My wife told me, she heared me like "in a hole", far away and so on. When i called her on her mobile it was a bit better (maybe because of HDVoice?) but on other phones she couldn't nearly hear me at all. Turning on or off noise cancelling and al the other settings did not changy anything noticeable.
I then contacted Xperia Lounge and they told me do try a Software Repair via PC Companion or send back the device. It seems, that the software Repair function dit it for me.
With sofware repair you automatically wipe your phone and all your data in internal storage and flash the latest firmware available. Before starting, i had an issue because on my fist PC because PC Companion searches for a specific Windows Update , if you don't have this installed it won't let you do the repair. It seems that the first PC i tried to use for software repair had a newer Update installed which replaced the one that PC Companion was seeking, so it seems that PC Companion is not completely up-do-date with the WIndows Updates.
Anyway, I tried to Install PC Companion on another PC and here it worked. Be Careful and read all the advices if you want to try. The Option for Software Repair is in PC Companion->Update Phone i believe.
After doing this it seems that the mic Issue is gone. I've done this a week ago and my wife says now that she hears me always clearly and loud.
Click to expand...
Click to collapse
thanks for this ... i will give it a go . will it wipe all the data i have on the phone ? like contacts ,pictures and such like ? So need to sort this out as its driving me mad !
strommy1966 said:
thanks for this ... i will give it a go . will it wipe all the data i have on the phone ? like contacts ,pictures and such like ? So need to sort this out as its driving me mad !
Click to expand...
Click to collapse
Yes, it will wipe all the data on internal Storage (Data on external microSD won't be touched, as far as i know, but since i have no microSD i'm not 100% sure) so you have to backup your data. If you sync with Google Contacts, google Calendar etc. then you should be good for this, but if don't, if you have unsynced pictures etc. you should backup this first from your phone.
In PC Companion you have the Option to create and restore backups, in the settings you can choose which data you want to backup. Maybe you could give this a try first.
Related
Hi Folks~
I have an XDA (QTEK 1010) had been working perfectly fine, until yesterday. After taking a call, when I tried to make a call I noticed the Speaker Phone activated automatically. I can't hear anything even the tried to play an MP3 from the Media Player but still didn't work.
Then I plugged in the Hands-Free, could listen to the Sound but the Mic seems to be have been disabled. (Even after plug-in of the Hands-Free, the Speakerphone still remains activated).
Pl. HELP !
Thanks !!
the manual say something about holding down the phone button turn the speaker phone on and off
Doesn't work, I've already tried it
Btw am using the following, pl. let me know if the ROM/Radio Stack Versions have to do something with it
DEVICE : QTEK 1010
Model No.: PW10A1
ROM Version: 3.18.04 ENG
ROM Date: 05/22/03
Radio Version: 3.25.00
Protocol Version: 32S54
Thanks !!
You could back up your data and try a hard reset, a bit drastic I know but its pretty useless as a phone at the moment.
Apologies for the Information in Bit & Pieces (am a newbie).
I've already checked after Soft & Hard Reset to the Device, the problem is still there.
Regards
This is exactly what happened to me back in November, after my little Xavier (an XDA) went for a swim in a flooded gutter.
I'll bet that if you go into the Wallaby BootLoader and try the diagnostics, it'll behave itself.
Unfortunately, the news was not good for me: $1500 to have it repaired.
"Liquid Ingression", they call it. *grumble*
I decided against it. My XDA still works as a soundless PDA (or, as it turns out, a hopelessly overpriced Universal Remote Control).
deemacgee said:
I'll bet that if you go into the Wallaby BootLoader and try the diagnostics, it'll behave itself.
).
Click to expand...
Click to collapse
Can you guide me through ? How to run the diagnostics ?
Any help with the Diagnostics ?
I've tried over-writing the ROM, still didn't work ...
rana said:
Any help with the Diagnostics ?
I've tried over-writing the ROM, still didn't work ...
Click to expand...
Click to collapse
http://xda-developers.com/bootloader
Thank you!
Let me try it out .. :arrow:
Still not working ..
Should I upgrade it to PPC2003 from the YOrk Kitchen ?? Will it help resolving the problem ?
I was thinking if it could be bcz of a loose connection inside the device (altough the device never fell down since I've got it).
Any help would be appreciated.
Rgds/
There's a good chance that it needs vendor support.
Take it back to the place you bought it... if you didn't drop it or get it wet, the warranty should cover it.
Hope this helps. Good luck!
The problem is that there is no Local Support for XDA in Pakistan yet ...
The Only Option I've got is to ship it internationally, which would be Expensive :roll:
Just tried Updating the Stack, didn't Work either .. Pretty Strange what else could happen.
If I attach a Hands-Free I get to hear the Sounds, but no Sounds on the Speaker .. person calling me can't hear me nor can I hear them. The Situtation is same I try to make a Call "Speaker Phone On" Pops-UP.
Though I tried to records the Recording, When I speak while the recoding on the playback just gives a huffing sound, no clear Audio.
Stuck with an Expensive XDA with No Phone & No Speaker Sound !!!
From the limited information provided to me by the repair centre, and looking over the details on xda-developers.com, I think your audio chip (or something related to it) may have fried. Mine was caused by water damage... a lot of water damage, at that...
Without the Sound, there's no charm in using it anyways ... bought a new Nokia 6600 a few days back and am using it ... now waiting for the Battery to be drained & when re-charged expecting a miracle to happen
I hope it works again !! I love the XDA !
Guess What .. the XDA is working perfectly fine now.
The only thing I did was to place it in my Drawer for a couple of Days .. Keeping it outta my Sight )
Miracles do happen ;-)
I have this problem now... Although it has not got wet?? Exact same as described as above...
Although in bootloader diagnostics the mic/speaker work fine. When booted in to windows I get the speaker phone coming on automatically, and no sound
Guys,
This problem drives me crazy constantly. The only explanation I found (by empirical approach) as follows:
My XDA works fine always except at winter, when I stay outside, and the XDA surface covered with steam condensate because of temperature differences. Condensate may not be seen visually, but some electronics inside has short circuit or changes in chains resistance which cause XDA to think that ‘speakerphone mode’ is on and misbehave.
To resolve this problem I just keep XDA in the worm place (like stay in apartment) for 30 min and / or plug it to charger which bring XDA to normal mode (by warming it up and thus removing steam condensate). No other ways found so far.
Regards, Andrey
Let me know if you know how to resolve it once and forever (do not advice me to thru it out :wink: )
This solution doesn't work for me
Amazing.. I've tried banging my XDA off of my desk, sticking all sorts of crap in the headphone socket (at this point, I didn't really care if I broke it more lol)... nothing worked..
Then just now, I thought.. hm.. I'll just blow as hard as I can in the little hole... I did this for a good five minutes.. and it now works
:lol: :lol: :lol: :lol: :lol: :lol:
how come i cannt get the lumia to work as a normal usb hard drive?
also if i have a song/mp3 file why cant i set it as a ring tone?
Neither of these features is supported in windows phone. You can get around the ringtone issue with apps but i keep mine on silent so i cant recommend any.
As for the storage issue its one of the prices you pay just like vpn but Microsoft do have a suggestions site you can add you vote to get these added. Personally i don't think they will add mass storage as they want to move more to cloud based but there you go. I wouldn't let it put you off but rather you can buy a usb memory stick for about £15 and then you wont also have to take a usb cable around with you.
wow really thats poor, very poor. so i have a choice of like 20 crappy ring tones only
i use my phone for work to take pictures on and i normally just plug it into the work computer and copy the photos across.
not sure what im going to do now, work are very funny about install phone software onto the laptop
Custom ringtones DO work:
http://windowsphonesecrets.com/2011/06/28/custom-ringtone-support-in-mango-explained/
Or go to the marketplace and grab EasyRing, it has a free trial. I love that app when it comes to ringtones.
Using Windows Phone as an USB HDD is not supported currently!
Kind regards
ok will check and download that one now thanks.
first major issue encounted and i actually had to phone nokia. phone frozen and i couldnt get it to do anthing, even the power button wasnt working.
phone nokia dn you have to hold the power button for 10 seconds to do a hard reset of the phone
it would seem that with easyring i cant use existing mp3 already stored on my phone
Does no one look into their 500 dollar devices before they buy them?
$500 or free on upgrade...
Either way, I'd think a power user would be more thorough. Ringtones are easily added via Zune and using it as a flash drive is available to unlocked devices. Windows plones point is simplicity
who said i was a power user?
im a nob user
I remember back in the day must of been about 2001 2002 ish i had a phone that could record your voice and use it as a ring tone. This gave us hours of drunk fun recording ourselves hideing the phone in the sofa and calling it to the confusion of whoever just sat down. Since then though i dont think i have ever got this love for ringtones at all. I think its just me. Either way i didnt mean to give the impression you where stuck with whats on there but rather you just needed to go about it in a different way. That phone also had a scroller on the side it really did rock cant beleive i forget what it was.
done some googleing and think i found it the sony cmd-j6
lumpaywk said:
I remember back in the day must of been about 2001 2002 ish i had a phone that could record your voice and use it as a ring tone. This gave us hours of drunk fun recording ourselves hideing the phone in the sofa and calling it to the confusion of whoever just sat down. Since then though i dont think i have ever got this love for ringtones at all. I think its just me. Either way i didnt mean to give the impression you where stuck with whats on there but rather you just needed to go about it in a different way. That phone also had a scroller on the side it really did rock cant beleive i forget what it was.
done some googleing and think i found it the sony cmd-j6
Click to expand...
Click to collapse
Sounds like the Panasonic something or other. I had one like that too...
andy_con said:
who said i was a power user?
im a nob user
Click to expand...
Click to collapse
LMFAO sorry m8, that tickled me that one
Nob = Penis, noob = Amateur, just incase you didn't know
i noticed a few times when i either make a call or answer one the microphone just doesn't work - it doesn't happen all the time, sp i assumed it would either be a network or sim card issue. however, i have another phone on the same network (an android phone) which never has the same glitch.
i'd since sent my lumia back to resolve a camera quality issue (which they fixed), but the mic glitch happened again. i know i'll have to send it back for repair again, i was just wondering if this has happened to anybody else?
on a good note, the phone came back with a much MUCH improved camera (prior, the pictures taken on auto were all yellow and badly focused, unless i played about with specific settings. the battery was also much improved, even after the update (which lead me to believe a certain weather app was the cause, as i haven't redownloaded that app after receiving back the phone)
I have problem with mic too (actually my Mom ;>)
Phone was sent to repair three times, and nothing...
There is more about this in topic I made:
http://forum.xda-developers.com/showthread.php?t=1518169&highlight=microphone
I think I must record call with my mom and then play it to them, because they say all is good (but with shi**y old SE everything is great, and signal is worse than in this SE...)
Same problem here, how did u get this fixed?
Hi...
I got a xperia z2 prototye. model 6503.
Everything is working fine, except the call quality. i can hear and understand very well, but the other person has echoes, and very bad sound..
When I use a heatset, there is no problem. and it is almost good, when I put the phone on the table, with speaker on. The problem is worst, when I hold the phone on my ear..
Is it a hard- or software related problem?
I´m now on 17.1.A.2.55
THX
Since others have not complained about this issue, it looks like a hardware issue. Maybe your microphone is faulty?
Take it to Sony and get it checked.
I did some voice recording, and it is brilliant.
Try turning off the noise cancellation feature during calls, and see if there's a difference.
Well it's a prototype so who knows...
Sent from my C6903 using Tapatalk
I have a very similar issue I posted about in my thread...
kuass said:
I did some voice recording, and it is brilliant.
Click to expand...
Click to collapse
As you read in my thread my voice recording is anything but brilliant......what did you use for your testing?
g4rvd4 said:
Try turning off the noise cancellation feature during calls, and see if there's a difference.
Click to expand...
Click to collapse
I first became concerned when I recorded an outgoing message for the phone's default answering machine...As a test I download a voice recording app that let me turn off noise suppression/cancellation.
It brought it from unusable to usable, still not good. But I think your suggestion is a good one, I just don't see why a software tweak improves on something that seems more like a hardware problem. I say that because I can't find a single thing on the web aside from these two posts stating any concerns about it.
This is killing me...turning off noise cancellation only improves the quality in that particular app. Turning it off in the Call settings didn't change anything. I can't record an acceptable answering machine greeting no matter what I do.
EDIT- I also have unlocked my bootloader and thusly lost my DRM Keys... OP has a prototype Z2, perhaps something there?
Same problem here, and mine is not a proto
my nephew and my gf got Z2 too, and same problem...
we hear wel, they can't hear us clearly
Considering that the quality of sound that comes out of the speakers when we hear music, it sure is software problem! In Xperia Z was the same thing in its release!
non proto:
when I'm on earpiece, the caller will always be breaking up. I'll have to disconnect and return the call before everything's crispy again. though there are times they'll complain of not hearing me properly. turning off the "background noise" option seems to help but they'll tell me it's noisy as fuuu.
lol hoping for a software fix I guess.
Sent from my D6503 using Tapatalk
i have had a problem with people being able to hear me clearly ! if i let the phone even drift slightly away from my mouth people say they cant hear me or im breaking up ! ! i had a GS2 before this phone and never had a problem like this . this to me is a hell of a major flaw ... if you struggle to use a mobile phone as what it is designed to do .. then it aint worth a s**t ! i have to keep the phone pressed up against the side of my face all the time im using it ... i cant just wedge it under my chin like i used to do with the old phone. maybe if i root and install a custom ROM it would help this issue ???
strommy1966 said:
i have had a problem with people being able to hear me clearly ! if i let the phone even drift slightly away from my mouth people say they cant hear me or im breaking up ! ! i had a GS2 before this phone and never had a problem like this . this to me is a hell of a major flaw ... if you struggle to use a mobile phone as what it is designed to do .. then it aint worth a s**t ! i have to keep the phone pressed up against the side of my face all the time im using it ... i cant just wedge it under my chin like i used to do with the old phone. maybe if i root and install a custom ROM it would help this issue ???
Click to expand...
Click to collapse
First time I've seen my problem described to the letter. It's especially bad when I hold the phone with my chin and no hands. I turned off noise cancelation under phone settings and people stopped complaining however a few people complained of an echo... Lose, lose. Btw, I'm rooted with a custom ROM and nothing has changed.
Sent from my D6503 using Tapatalk
jiggyb21 said:
First time I've seen my problem described to the letter. It's especially bad when I hold the phone with my chin and no hands. I turned off noise cancelation under phone settings and people stopped complaining however a few people complained of an echo... Lose, lose. Btw, I'm rooted with a custom ROM and nothing has changed.
Sent from my D6503 using Tapatalk
Click to expand...
Click to collapse
oh .. i thought rooting and a custom ROM would solve this problem ! i also have noise cancellation switched off .. but still if i let this phone drift even slightly away from my mouth , immediately people say im breaking up or they just cant hear me ? what the hell good is a damm phone that people cant hear you on ! i can hear them very clearly .. it must just be a crap microphone in the phone
strommy1966 said:
oh .. i thought rooting and a custom ROM would solve this problem ! i also have noise cancellation switched off .. but still if i let this phone drift even slightly away from my mouth , immediately people say im breaking up or they just cant hear me ? what the hell good is a damm phone that people cant hear you on ! i can hear them very clearly .. it must just be a crap microphone in the phone
Click to expand...
Click to collapse
This worries me. I'm planning to buy the z2 but if people in the other end have issues hearing you then I might pass. It's a shame.
Sent from my SGH-T959V using XDA Free mobile app
There should be a speaker voice enhancement option in the call settings menu, not sure whether you've tried this or not but might be worth a shot
neotoky said:
This worries me. I'm planning to buy the z2 but if people in the other end have issues hearing you then I might pass. It's a shame.
Sent from my SGH-T959V using XDA Free mobile app
Click to expand...
Click to collapse
i wouldn't of bought this phone .. trouble is you don't get to test the call quality or anything like that before you buy the phone ! yes now its easy to read this forum about the problems people are having . so wish i had waited and read this forum before i ordered mine. think i will be buying something else in the near future, and try and sell this one
Maybe people should report this to Sony as I don't get any complaints from the receiving end so far. My only complaint is the sound quality of the voice in the earpiece is not rich. The voice lacks low frequency.
goodpenguin said:
Maybe people should report this to Sony as I don't get any complaints from the receiving end so far. My only complaint is the sound quality of the voice in the earpiece is not rich. The voice lacks low frequency.
Click to expand...
Click to collapse
On my handset I constantly have hissing noises during a call and voice breaking up intermittently, but not when I'm on speaker or headphones then it's all crystal clear.
Mine is 14W16 and I've already had it replaced but the problem is still there (replacement device also 14W16).
Does anyone else experience this?
I've already disabled/enabled microphone noise suppression and speaker voice enhancement, but to no effect.
EDIT: My third device (also 14W16) still has this problem, maybe a faulty batch or is it probably a software problem?
EDIT2: Seems to be a software related problem. I have flashed the new 17.1.1.A.0.402 rom and it's almost perfect now.
It seems like a recurring problem...
Hi Guys,
Here's my post on Xperia Care (3 threads dealing with this specific issue):
"I've had the exact same issues since my very first call. I am pretty sure it is a hardware issue and not software or use-related (my phone has never been in contact with water, the issue started in an "out-of-the-box" context and ALL the people I've had over the phone guessed that I changed for a new one just because they could not hear me as clearly as with my former HTC HD2 which I'm starting to deeply regret for this basic use of calling for a phone!).
Searching over the web and through this forum, you can find many people complaining about this problem and saying that a standard exchange did not solve it: would it be a batch problem?? For info, mine is a simlock-free purple model bought in Germany.
Another thing, using noise cancellation is even worse according to my callees so I guess I'll never use this feature, then... All details provided by you guys are described by my friends when I have them on the phone: hissing, hearing me in the distance (muffled sound), hearing their voice in echo (bad Z2 speaker=>mic interaction), vibration (resonance/vibration due to the phone design itself??), hearing like intermittent wind gusts and very very bad sound when I hold the phone between my cheek and shoulder...
As if this would not be bad enough, now the camera application does not record sound anymore when filming (it used to be OK before updating to newer version through PC Companion). Instead of proper sound you hear constant hissing. After a lot of tests I've realised that it now uses the noise cancellation mic instead of the primary one. When running a mic test through Xperia diagnostics menu you can hear back that hissing and no sound at all. Doing the same test through the *#*#7378423#*#* menu gives a different result since I can hear the recording perfectly well (because it is using primary microphone)."
After rebooting my phone, the secondary mic is now working. This leaves me very puzzled now: would it be a software issue in he end??
I'm phoning French Xperia Car hotline tomorrow, keep you posted.
Cheers
Guillaume59000 said:
Hi Guys,
Here's my post on Xperia Care (3 threads dealing with this specific issue):
"I've had the exact same issues since my very first call. I am pretty sure it is a hardware issue and not software or use-related (my phone has never been in contact with water, the issue started in an "out-of-the-box" context and ALL the people I've had over the phone guessed that I changed for a new one just because they could not hear me as clearly as with my former HTC HD2 which I'm starting to deeply regret for this basic use of calling for a phone!).
Searching over the web and through this forum, you can find many people complaining about this problem and saying that a standard exchange did not solve it: would it be a batch problem?? For info, mine is a simlock-free purple model bought in Germany.
Another thing, using noise cancellation is even worse according to my callees so I guess I'll never use this feature, then... All details provided by you guys are described by my friends when I have them on the phone: hissing, hearing me in the distance (muffled sound), hearing their voice in echo (bad Z2 speaker=>mic interaction), vibration (resonance/vibration due to the phone design itself??), hearing like intermittent wind gusts and very very bad sound when I hold the phone between my cheek and shoulder...
As if this would not be bad enough, now the camera application does not record sound anymore when filming (it used to be OK before updating to newer version through PC Companion). Instead of proper sound you hear constant hissing. After a lot of tests I've realised that it now uses the noise cancellation mic instead of the primary one. When running a mic test through Xperia diagnostics menu you can hear back that hissing and no sound at all. Doing the same test through the *#*#7378423#*#* menu gives a different result since I can hear the recording perfectly well (because it is using primary microphone)."
After rebooting my phone, the secondary mic is now working. This leaves me very puzzled now: would it be a software issue in he end??
I'm phoning French Xperia Car hotline tomorrow, keep you posted.
Cheers
Click to expand...
Click to collapse
Any update on this? I just got this phone for my fiancé and it seems that she's having the same issue. I can't hear well.
Must have something to do with positioning the mic and how far it is from the mouth. More than a design problem than a hardware one methinks.
SooSpecial said:
Any update on this? I just got this phone for my fiancé and it seems that she's having the same issue. I can't hear well.
Must have something to do with positioning the mic and how far it is from the mouth. More than a design problem than a hardware one methinks.
Click to expand...
Click to collapse
Hi SooSpecial,
Xperia Care had no explanation about this; they advised me to file a standard exchange procedure with the seller, which I did.
I'm now waiting for my new device, hoping I won't have the same problem anymore.
If not, I would ask for a refund and go for a G3 instead. That would be a pity because I really like the Z2.
I'd advise you to have your girlfriend's handset changed asap, otherwise you would have to go for a repair procedure w/ Sony, which may take approx. 1 month, leaving you without any replacement smartphone if it was a simlock-free one...
FYI, this problem has also been reported on Xperia Care Forum in 3 threads on Frandroid (french forum) and on some customer reviews on Amazon (as far as I know).
Good luck with that
Hi I have a Sony Z2 with upto date software bought in 2014.
All this while for 1 year there was no problem but all of a sudden when im making a Watsup,Skype or Messenger call then I cannot hear the other person clearly nor can the other person hear me. Its having disturbance and the voice is breaking, unlike before.
But when Im making a normal phone call to that same person then the line is clear.
Im facing the problem on my wifi at home and also while using a internet pack.
The calls are being made from Qatar to India. My phone shows internal memory 75% used if that helps.
Ive done the test for diagnostics on the phone and they came out good could hear the audio clearly and the microphone also. While playing music there is no problem.
Ive tried using two headphones and also without them, but still same problem.
Any suggestions please
carl_ton said:
Hi I have a Sony Z2 with upto date software bought in 2014.
All this while for 1 year there was no problem but all of a sudden when im making a Watsup,Skype or Messenger call then I cannot hear the other person clearly nor can the other person hear me. Its having disturbance and the voice is breaking, unlike before.
But when Im making a normal phone call to that same person then the line is clear.
Im facing the problem on my wifi at home and also while using a internet pack.
The calls are being made from Qatar to India. My phone shows internal memory 75% used if that helps.
Ive done the test for diagnostics on the phone and they came out good could hear the audio clearly and the microphone also. While playing music there is no problem.
Ive tried using two headphones and also without them, but still same problem.
Any suggestions please
Click to expand...
Click to collapse
Maybe there's a fault at the other end
Sent from my Xperia Z2 using XDA Labs