Hi, yesterday night I used my phone underwater to test it out. Both my flaps were sealed and nothing else on the phone was wrong. After I removed the phone from water the speakers were a bit dull and the headphone jack wasn't working. I thought it just needed to dry so I went to bed.
This morning both the speakers and the headphone jack work fine, but when I went to take a picture, I realised it was very foggy. I tuned it around to check and there is a circle of condensation under the glass covering the camera. What do I do? Does that mean wate has gotten in? And will this condensation disappear or not?
mujj said:
Hi, yesterday night I used my phone underwater to test it out. Both my flaps were sealed and nothing else on the phone was wrong. After I removed the phone from water the speakers were a bit dull and the headphone jack wasn't working. I thought it just needed to dry so I went to bed.
This morning both the speakers and the headphone jack work fine, but when I went to take a picture, I realised it was very foggy. I tuned it around to check and there is a circle of condensation under the glass covering the camera. What do I do? Does that mean wate has gotten in? And will this condensation disappear or not?
Click to expand...
Click to collapse
This sounds like a device fault
The Z2 is ip68 Certified (68= resistance against submersion blah total water resistance 1.5M for 1.5Hrs)
If you still have a warenty, have your device replaced. It seems water may have leaked in elsewhere.
Envious_Data said:
This sounds like a device fault
The Z2 is ip68 Certified (68= resistance against submersion blah total water resistance 1.5M for 1.5Hrs)
If you still have a warenty, have your device replaced. It seems water may have leaked in elsewhere.
Click to expand...
Click to collapse
Water damage isn't covered under warranty, might be an insurance jobby.
TheOnlyIntruder said:
Water damage isn't covered under warranty, might be an insurance jobby.
Click to expand...
Click to collapse
Well then, silly warranty for a waterproof phone
Then again I'm not surprised $800 for the damnable thing
Try getting a replacement
The problem with water damage and warranty is that there is no way to prove that you didn't leave the flaps open.
When the phone cools down, the camera clears up. But when it gets used for a few minutes, the cloudiness comes back. I'm within my 14 day replacement policy for O2, so I'm going to try and get a replacement.
Well physically I would say the internal stuff heats up and the glas of the camera is staying colder so the water condensates there.
I would try to return it.
Try heating up the camera (4K) with all flaps open. This should allow any moisture to get out.
1.Try to go to Sony service center for help. If they refuse to free repair or replace, then you can try to dry it by yourself.
2.You can try to put it into rice. The rice can dry your phone if there is slight water in it.
But it hard to know how much water remain.
3.Do not use your phone before you dry the phone. If the water had leaked into inner and you forced to run the phone, the motherboard will be damaged.
4. Teardown of your phone is the best way to dry the phone and save the motherboard if the water had leaked into inner.
LotoTutu said:
1.Try to go to Sony service center for help. If they refuse to free repair or replace, then you can try to dry it by yourself.
2.You can try to put it into rice. The rice can dry your phone if there is slight water in it.
But it hard to know how much water remain.
3.Do not use your phone before you dry the phone. If the water had leaked into inner and you forced to run the phone, the motherboard will be damaged.
4. Teardown of your phone is the best way to dry the phone and save the motherboard if the water had leaked into inner.
Click to expand...
Click to collapse
in regards to number 2 and 4...
2) this is a complete waste of time, unless your phone is dissassembled, rice is obviously very absorbent, but it needs to come into contact with something to absorb,
4) I would normally reccomend this, but as its manufactured as waterproof, if you open it up obviously the (very vague) warranty is lost, on top of that no matter how well you put it back together, you wont know if its still water resistant or not....... well not until its too late anyway
Related
For reasons which may or may not be related excessive alcohol intake, my phone went through the wash.
I took it apart as much as I could (without actually dismantling it) and put it in a bowl of rice for 24 hours. It powers up and I can use the phone normally apart from the camera (which buzzes and displays water droplets on the screen), the external speaker which is a bit scratchy/buzzy and the microphone (which doesn't work).
It's out of warranty so I'll have to pay for repairs myself. With that in mind can anyone recommend somewhere (ideally in Liverpool, UK) that will likely have the parts in stock (to save time)? if not, can people recommend any places where they've had good repair experiences?
lemoninfluence said:
For reasons which may or may not be related excessive alcohol intake, my phone went through the wash.
I took it apart as much as I could (without actually dismantling it) and put it in a bowl of rice for 24 hours. It powers up and I can use the phone normally apart from the camera (which buzzes and displays water droplets on the screen), the external speaker which is a bit scratchy/buzzy and the microphone (which doesn't work).
It's out of warranty so I'll have to pay for repairs myself. With that in mind can anyone recommend somewhere (ideally in Liverpool, UK) that will likely have the parts in stock (to save time)? if not, can people recommend any places where they've had good repair experiences?
Click to expand...
Click to collapse
I had a similar accident, but the phone was soaked with sea-water.
I solved the problem by opening it and cleaning it with distilled water + tampon.
If you are out of warranty, try to open it yourself.
Make sure the battery is removed, unscrew around the chassis and disconnect the male/female connectors.
There are male/female connectors a bit here and there.
Use the tampon with distilled water to clean the PCB and the connectors.
Let it dry, cross the fingers ...and good luck
Well i recieved my z2 yesterday and immediately and possibly stupidly wanted to test the waterproof aspect of it, i dunked it in a bowl of cold water for no more than 30 seconds however i more have moisture in my camera lens. I've let it try and dry out even left it in rice all last night with the flaps open and the moisture is still there, thing is the flaps were sealed properly so i have no idea why this has happened. Just hoping i haven't knacked the phone on the first day if having it, any ideas on how to fix it? Thanks
chucklz_smiley said:
Well i recieved my z2 yesterday and immediately and possibly stupidly wanted to test the waterproof aspect of it, i dunked it in a bowl of cold water for no more than 30 seconds however i more have moisture in my camera lens. I've let it try and dry out even left it in rice all last night with the flaps open and the moisture is still there, thing is the flaps were sealed properly so i have no idea why this has happened. Just hoping i haven't knacked the phone on the first day if having it, any ideas on how to fix it? Thanks
Click to expand...
Click to collapse
Exactly same thing happened to me, except my phone is now dead too. Going back to the vendor with it today. Hopefully they'll be cool about it, but I'm expecting an argument although this should be covered by DOA rules in the first seven days.
Quist said:
Exactly same thing happened to me, except my phone is now dead too. Going back to the vendor with it today. Hopefully they'll be cool about it, but I'm expecting an argument although this should be covered by DOA rules in the first seven days.
Click to expand...
Click to collapse
Im tempted to take mine to a shop and see what they say good i love the phone but atm the camera is no use :/ should they take it back?
chucklz_smiley said:
Im tempted to take mine to a shop and see what they say good i love the phone but atm the camera is no use :/ should they take it back?
Click to expand...
Click to collapse
Bought mine from a local online vendor that also has brick-and-mortar shops and wanted to check their info online first. They say water exposure voids the warranty of all their products, but refer to the manufacturer's warranty info. But I have no such info in my box, but instructions say that if water is found inside the casing it voids the warranty. Therein lies the rub - if your waterproofing doesn't work, you're gonna get water inside the thing.
Anyway, waiting to hear back from Sony. Another potential issue I have is that under my Imei info on their support site my warranty went out in July 2013 - before the phone was even made or launched. Hoping Sony will be reasonable with this. I decided not to involve the vendor, but I might have to try.
"cold water" - Explains it all.
KyleSforza said:
"cold water" - Explains it all.
Click to expand...
Click to collapse
How does that explain anything?????? would it be better in boiling water???? If you can find me something from sony that says the waterproofing only works in water within a certain temparature range, then i will accept that cold water explains it all....... as it is the temp of the water explains sod all!!!!!!
On a lighter note, im kinda glad my mates been away all week so haven't been able to dunk it in his fishtank....... not sure that i want to now lol
numskull said:
How does that explain anything?????? would it be better in boiling water???? If you can find me something from sony that says the waterproofing only works in water within a certain temparature range, then i will accept that cold water explains it all....... as it is the temp of the water explains sod all!!!!!!
On a lighter note, im kinda glad my mates been away all week so haven't been able to dunk it in his fishtank....... not sure that i want to now lol
Click to expand...
Click to collapse
http://en.wikipedia.org/wiki/Evaporation
Tested under Fresh water :
http://www.static.xperiablog.net/wp...hy_waterproof_a_smartphone_printres-01-01.jpg
KyleSforza said:
http://en.wikipedia.org/wiki/Evaporation
Tested under Fresh water :
http://www.static.xperiablog.net/wp...hy_waterproof_a_smartphone_printres-01-01.jpg
Click to expand...
Click to collapse
What are you on about???
Water can be fresh and cold.
le_lutin said:
What are you on about???
Water can be fresh and cold.
Click to expand...
Click to collapse
1st, evaporation can cause cold/hot water to enter through the glass, as we know it forms droplets on the glass.
Well, explain that to Sony not me.
I think some Rice, or placing it in a warm area should fix it.
KyleSforza said:
1st, evaporation can cause cold/hot water to enter through the glass, as we know it forms droplets on the glass.
Well, explain that to Sony not me.
I think some Rice, or placing it in a warm area should fix it.
Click to expand...
Click to collapse
You're not making much sense I'm afraid.
KyleSforza said:
1st, evaporation can cause cold/hot water to enter through the glass, as we know it forms droplets on the glass.
Well, explain that to Sony not me.
I think some Rice, or placing it in a warm area should fix it.
Click to expand...
Click to collapse
Ehm I'm not a good at science, but when you get water outside of your glass of cold water is because of the moist in the air is cooled down from gas to liquid form.
Sorry for bad explaining, I am not good with the english terminology.
Xernoxis said:
Ehm I'm not a good at science, but when you get water outside of your glass of cold water is because of the moist in the air is cooled down from gas to liquid form.
Sorry for bad explaining, I am not good with the english terminology.
Click to expand...
Click to collapse
You are correct. Water droplets formed outside of a chilled glass is caused by condensation which is when gas is changed to liquid. Condensation formed on lens is usually caused by a drastic change in temperature long enough to cause condensation.
On topic, when dealing with camera lens for DSLRs, you want to allow your gear to adjust to the temperature when going from a really cold environment to a warm environment or vice versa. One way I know if allowing your gear to adjust is to place them in pouches or bags and bring it into the other environment to let it adjust then take them out.
In this case, the phone going from a warm environment (the room) to a cold environment (the water) may have caused condensation to build up. I've gotten condensation build up before in my old iphone 3gs. I THINK I got rid of it by using a blow dryer to blow on the lens and I just let the phone sit for awhile. Eventually the condensation went away.
I filmed the water test of my phone - when it failed miserably with bubbles rushing out of the bottom of the screen as water rushed in - after some hassles with Sony's repair request system, I finally got the local Sony reps to call the repair shop and send a shipping label. Sent in the phone with a note referring to the video and had a replacement phone before the end of the week. At the end of the day, I'm very pleased with Sony's handling of the matter.
Quist said:
I filmed the water test of my phone - when it failed miserably with bubbles rushing out of the bottom of the screen as water rushed in - after some hassles with Sony's repair request system, I finally got the local Sony reps to call the repair shop and send a shipping label. Sent in the phone with a note referring to the video and had a replacement phone before the end of the week. At the end of the day, I'm very pleased with Sony's handling of the matter.
Click to expand...
Click to collapse
Update to my case, unfortunately the replacement unit suddenly has moisture in the lens after a visit to the pool. This track record is getting me down now. Two phones rated at IP58 and both get water on the inside.
My friend just returned from a vacation to Greece where he took his Z1. He wanted to shoot videos in the pool at the hotel. This is the result:
Unfortunately he got moisture inside the camera and flash.
Fortunately he was able to blow warm air inside with a hair dryer and get rid of the moisture.
Unfortunately his screen started to malfunction 2 days later (he doesn't know if it's related to moisture or not)
Fortunately he still has warranty
Unfortunately the warranty is not with Sony but with a mobile carrier
raducanmihai said:
My friend just returned from a vacation to Greece where he took his Z1. He wanted to shoot videos in the pool at the hotel. This is the result:
Unfortunately he got moisture inside the camera and flash.
Fortunately he was able to blow warm air inside with a hair dryer and get rid of the moisture.
Unfortunately his screen started to malfunction 2 days later (he doesn't know if it's related to moisture or not)
Fortunately he still has warranty
Unfortunately the warranty is not with Sony but with a mobile carrier
Click to expand...
Click to collapse
don't use hair dryer or what ever , it will burn out circuit. Switch off the device and take a little tupperware play dry rice ( uncook in it ) , open up your flaps ( remove memory card/ sim ) and dig a hold in the rice then play the device in then cover rice over it then cover it and place it in some dry warm place for 24 - 48 hours it should go away try it and let me now this happens for my z1 and idid this
shaf46 said:
don't use hair dryer or what ever , it will burn out circuit. Switch off the device and take a little tupperware play dry rice ( uncook in it ) , open up your flaps ( remove memory card/ sim ) and dig a hold in the rice then play the device in then cover rice over it then cover it and place it in some dry warm place for 24 - 48 hours it should go away try it and let me now this happens for my z1 and idid this
Click to expand...
Click to collapse
Agree with this method of getting rid of moisture in the camera. Only problem is that a phone that is supposed to be IP58 shouldn't get water in it so you have to dry it out every time it gets wet. I'm going to try and return my phone again and get another replacement.
Quist said:
Agree with this method of getting rid of moisture in the camera. Only problem is that a phone that is supposed to be IP58 shouldn't get water in it so you have to dry it out every time it gets wet. I'm going to try and return my phone again and get another replacement.
Click to expand...
Click to collapse
of course my friend this is defective device and do keep pictures of the defects as a proof and return it
shaf46 said:
don't use hair dryer or what ever , it will burn out circuit. Switch off the device and take a little tupperware play dry rice ( uncook in it ) , open up your flaps ( remove memory card/ sim ) and dig a hold in the rice then play the device in then cover rice over it then cover it and place it in some dry warm place for 24 - 48 hours it should go away try it and let me now this happens for my z1 and idid this
Click to expand...
Click to collapse
As I said, it's my friend's phone (Z1), not mine. I have a Z2. He took it to warranty and he didn't mention anything about moisture in the camera or hair dryer.
shaf46 said:
of course my friend this is defective device and do keep pictures of the defects as a proof and return it
Click to expand...
Click to collapse
I agree with your assessment as the device being defective. I know that the hatches were closed and that coupled with the IP58 leads to the conclusion that it's defective if water got in some how. But here's the rub - although the onus should be on the vendor to bear the burden of proof, manufacturers of these devices have covered their backsides by not adjusting their warranty terms to allow coverage of water damage even though they market the devices as waterproof and water resistant. How can they do that? Well they design in an "out" for themselves by putting hatches on the things. Suddenly, they shift the burden of proof to us consumers.
My first device sucked in water like a sponge. Proving this on film was an easy match as you could see bubbles pouring out of it as water poured in.
My second device showed no problems in the same test over about 5 mins in a pitcher of water. Then after a day at the waterpark, the lens fogged over. I dried it our in rice and redid the water pitcher test - nothing. I even left it in the water for a good 15 hours and it kept working and showed no fog on the lens. Then, hours later as I began using it again and a temperature differential arose between the air in the phone and the temp outside, it fogged over, proving that a drop or two of water got in some how.
So now I'm in a bind. The phone keeps working through all the tests I put it through and water invasion is so slight that it only shows up in use after taking it out of water and comes and goes. Still, as soon as I take it to the pool or lake, I won't be able to rely on the camera working right. Catch-22.
Hello,
Something happened to my watch. I opened it to install an SD card. I did as the instructions says, carefully. The rubber gasket was well placed and I tightened the screws the maximum I could, with the provided screwdriver. I guess it would not be tight at all, because, although it has been wet three times and anything happened, Yesterday it was exposed to sweat for a while, and then washed the same way like previous times. Today it worked well all the morning, but around noon, I saw it appeared many stripes on the screen and checking the clock externally I've finally seen condensation into the lens, so I guess, obviously, that moisture has entered inside the watch. I've opened the watch, remove battery and SD card, and then introduced it into rice, using an airtight container to try drying it.
Lens condensation has disappeared, but in the display is still appearing lines.
I wonder what can I do, who should I contact for assistance to repair, where should I send it for repair in case I can't revive the screen, because as I think, this type of damage is not covered by warranty.
I am disappointed with this device because of this. It should not be so complicated to close it and to keep it well sealed. Its design in this particular point is disastrous. I can ensure that the rubber seal was installed properly, and the only thing I can imagine is that the screws do not stay tight properly, but I repeat that I tightened it all the way I could, strongly, until the limit of not to damage the screw heads, and checking for the joints are well sealed. If I finally can fix the watch, the next time I need to open the back cover, I'll pre-tighten it with a sergeant tool before tightening the screws... it seems to be necessary...
Thank you for your help.
It is ruined. Sell it for parts maybe. A shame.
Sent from my Nexus 5 using Tapatalk
lanzas said:
If I finally can fix the watch, the next time I need to open the back cover, I'll pre-tighten it with a sergeant tool before tightening the screws... it seems to be necessary...
Click to expand...
Click to collapse
This is a waste of time. There is no way to make the existing case waterproof - not just the two screw openings but also the antenna, speaker, microphone and buttons are all possible routes for moisture ingress.
One look at the SIM cover and its pretend gasket convinced me of this. There is not enough structural integrity to ensure a good seal. The gasket will not be compressed in a way that makes a watertight seal - over tightening might even make things worse by deforming the plastic.
If you ever get it to work again, keep it dry.
lanzas said:
Yesterday it was exposed to sweat for a while, and then washed the same way like previous times.
Click to expand...
Click to collapse
It's not a very good idea to wash an electronic device that has no water / moisture protection what so ever (the seals don't do much good, and there are lots of other gaps in the watch where water can get in). Sometimes devices can recover when dried completely. Maybe put it in a bag of rice, that's great for absorbing moisture... But most likely, it's dead.
It is supposed to be a waterproof watch...
Definitely the screen is broken. The watch works fine, but the screen shows a lot of lines that don't allow clear visualization. No one from Omate answered my email...
I feel cheated... and silly...
You WERE cheated, we all were. Don't feel silly though, you were misled by a pro.
You might possibly be able to replace the display with an iPod Nano display, but I don't know anyone who has and an iPod Nano display might be worth more than your TrueSmart.
Sent from my Nexus 5 using Tapatalk
On Tuesday, I partially immersed my Xperia Z2 in water and somehow water got in [I am positive the flaps were sealed tightly (As a matter of fact, I didn't even submerge that part.)] I immediately turned the phone off and shook some water out of it and placed it in the sun. A few hours later, I turned on the device to find water in the display. I again turned it off and placed it in a box of rice and silica gel.
So today is the second day after the disaster. The phone seems to be functioning properly and I GUESS some of the water dried out.
SO this is what the display looks like as of now. (I attached an image)
Now, I don't know if this is just water (I believe that's what it is) or if the display is just damaged and I need to get it replaced?
I would really appreciate any kind of help
tendollarswag said:
On Tuesday, I partially immersed my Xperia Z2 in water and somehow water got in [I am positive the flaps were sealed tightly (As a matter of fact, I didn't even submerge that part.)] I immediately turned the phone off and shook some water out of it and placed it in the sun. A few hours later, I turned on the device to find water in the display. I again turned it off and placed it in a box of rice and silica gel.
So today is the second day after the disaster. The phone seems to be functioning properly and I GUESS some of the water dried out.
SO this is what the display looks like as of now. (I attached an image)
Now, I don't know if this is just water (I believe that's what it is) or if the display is just damaged and I need to get it replaced?
I would really appreciate any kind of help
Click to expand...
Click to collapse
i have the same i take it to reparation, he do his best to get water out of panel but still there is some point shown in white color
generally its not disturb me :good:
jakobdz said:
i have the same i take it to reparation, he do his best to get water out of panel but still there is some point shown in white color
generally its not disturb me :good:
Click to expand...
Click to collapse
Can you please attatch a picture (or maybe email it to me at [email protected]) just so I can see what the display looks like..
Did you like try to do anything on your own with the phone to dry the water out or something?
Also, how long was your phone wet before you took it to the technician?
-Thank you
tendollarswag said:
Can you please attatch a picture (or maybe email it to me at [email protected]) just so I can see what the display looks like..
Did you like try to do anything on your own with the phone to dry the water out or something?
Also, how long was your phone wet before you took it to the technician?
-Thank you
Click to expand...
Click to collapse
look to pics and try to zoom theme to the area where i design circle.
http://im78.gulfup.com/rtvHlT.jpg
http://im45.gulfup.com/qT6jI3.jpg
http://im78.gulfup.com/VjhyYl.jpg
http://im78.gulfup.com/EHJ8AF.jpg
yes i let it one night in pocket of rice in the next day it take it to technician, about 4 hours he call me, he said that he do their best to get water out panel but still there this little white Bubbles, just appear in light colors
jakobdz said:
look to pics and try to zoom theme to the area where i design circle.
yes i let it one night in pocket of rice in the next day it take it to technician, about 4 hours he call me, he said that he do their best to get water out panel but still there this little white Bubbles, just appear in light colors
Click to expand...
Click to collapse
Wow, that is such minor damage!
Thank you for sharing the pics
I thought the Z2 is water proof. Isn't it ?
kalda01 said:
I thought the Z2 is water proof. Isn't it ?
Click to expand...
Click to collapse
Some Z2s have a slightly open area between their frame and the screen. It's a manufacturing defect.
Does this defect exist even in recently manufactured units? I mean once Sony became aware of the defect they didn't bother correcting the manufacturing flaw ?
Every-time I submerge my Z2 underwater.. more or less 10cm- 20cm there is some condensation buildup on the cameras and flash. All flaps are closed, is this normal??
Here's mine after some water splash, I didn't even submerge the phone.
I tried to make the water dissappear by playing some games so the device gets hot, then I put it on the magnetic charger and the next morning the water was gone.
Warranty should cover it but I just didn't want to be without the phone for 3 weeks
Sent from my Xperia Z2
kalda01 said:
Does this defect exist even in recently manufactured units? I mean once Sony became aware of the defect they didn't bother correcting the manufacturing flaw ?
Click to expand...
Click to collapse
I'm not sure but I got mine a couple of days ago
slangza said:
Every-time I submerge my Z2 underwater.. more or less 10cm- 20cm there is some condensation buildup on the cameras and flash. All flaps are closed, is this normal??
Click to expand...
Click to collapse
That's not a good sign, it means water got into the phone, I wouldn't submerge it ever again if I was you
Sent from my Xperia Z2
slangza said:
Every-time I submerge my Z2 underwater.. more or less 10cm- 20cm there is some condensation buildup on the cameras and flash. All flaps are closed, is this normal??
Click to expand...
Click to collapse
Nope, that shouldn't happen to a water-proof phone at all.
Jiyeon90 said:
That's not a good sign, it means water got into the phone, I wouldn't submerge it ever again if I was you
Sent from my Xperia Z2
Click to expand...
Click to collapse
Pretty bad waterproofing then! I also have a bit of moisture on the screen.
Will be leaving the phone overnight in rice, hoping it helps!
Jiyeon90 said:
Here's mine after some water splash, I didn't even submerge the phone.
I tried to make the water dissappear by playing some games so the device gets hot, then I put it on the magnetic charger and the next morning the water was gone.
Warranty should cover it but I just didn't want to be without the phone for 3 weeks
Sent from my Xp;eria Z2
Click to expand...
Click to collapse
Much easier way: place the phone in an air-tight container filled with rich (or even silica gel). Works like a charm!
I recently installed a screen protector that requires dipping in soapy water before applying and that I did.
This device is supposedly IP68 but after I applied the screen protector the phone went crazy!! screen turned off, no touch... after a couple hours screen back on but phone is buggy when it boots, laggy boot logo and touch after 1 full day still isnt responding!! Not to mention I hear camera noise (the one you hear when launching camera app) every time I boot the phone as if its launching camera as well?? WTH is this?? anybody got any suggestions? I placed the phone in a rice bowl and waiting for more hours or days to try it again but anybody faced similar issues? is my device broken because of this??? isnt it supposed to be water proof?!
I wash my phone regularly and don't have any issues. But I don't dip it into soap water, just wash it under stream and soap it outside of water (I also did this with not protected phone without any issue, just need to avoid the external ports).
IP rating is about clean water. Dipping it into soap water can mess the protection since the surface tension is not the same, so where water can't enter a hole of a certain size (for example the speakers grid), soap water could. And since soap are particules into water they can be conductive (water is not that conductive if pure) and mess with electronic if powered.
That is about the theory. Now Sony only make IP68 rated phones because their main market is japan, where people love to use their phone in their bath and that is a real selling point there. So it's weird your got broken by a small amount of soap. Did you try to remove the screen protector? Maybe it is messing with the touch part of the screen.
Hildr said:
I wash my phone regularly and don't have any issues. But I don't dip it into soap water, just wash it under stream and soap it outside of water (I also did this with not protected phone without any issue, just need to avoid the external ports).
IP rating is about clean water. Dipping it into soap water can mess the protection since the surface tension is not the same, so where water can't enter a hole of a certain size (for example the speakers grid), soap water could. And since soap are particules into water they can be conductive (water is not that conductive if pure) and mess with electronic if powered.
That is about the theory. Now Sony only make IP68 rated phones because their main market is japan, where people love to use their phone in their bath and that is a real selling point there. So it's weird your got broken by a small amount of soap. Did you try to remove the screen protector? Maybe it is messing with the touch part of the screen.
Click to expand...
Click to collapse
Baths are generally taken with water only. You shower before getting in the tub so I think you're right about the soap changing the water tension.
3 days ago (8 sept) my Xperia 1 died. I used to wash it regularly in the shower (and a little soap), then that day, a couple of hours after shower, simply turned off. No lights, no charging indicator, no screen, nada. This is really a sad week for me... And sad to say im moving to Samsung
I only could think in blaming the shower.. And if you ask why i washed regularly my phone, is that i work at a hospital er.
wasn't first time i washed it with little soap, practically did it every day, for 5 months. And it's weird my phone suddenly died hours after the shower.
Weird, same problem practically same day. Planned obsolescence??
Hildr said:
I wash my phone regularly and don't have any issues. But I don't dip it into soap water, just wash it under stream and soap it outside of water (I also did this with not protected phone without any issue, just need to avoid the external ports).
IP rating is about clean water. Dipping it into soap water can mess the protection since the surface tension is not the same, so where water can't enter a hole of a certain size (for example the speakers grid), soap water could. And since soap are particules into water they can be conductive (water is not that conductive if pure) and mess with electronic if powered.
That is about the theory. Now Sony only make IP68 rated phones because their main market is japan, where people love to use their phone in their bath and that is a real selling point there. So it's weird your got broken by a small amount of soap. Did you try to remove the screen protector? Maybe it is messing with the touch part of the screen.
Click to expand...
Click to collapse
but its not like I dipped it... the screen protector was dipped and then placed on my device, it wasnt soaking it just left water marks that had to be removed using a tool to stick the protector Id understand if it was dipped in soapy water it could break it but it was just a few drops and it hurts to see the phone got broken...
I dont know this is bad I used to do this on my XZ premium and it worked flawlessly immediately I mean if a phone is water proof and your theory applies on waterproof phones, that means a pool water could break it cuz its full of chlorine or sea water can break it due to salt and other elements...
but I spoke to a lab in my country and they ordered an original screen from Sony officially, but its gonna cost me around 300$...
madshark2009 said:
but its not like I dipped it... the screen protector was dipped and then placed on my device, it wasnt soaking it just left water marks that had to be removed using a tool to stick the protector Id understand if it was dipped in soapy water it could break it but it was just a few drops and it hurts to see the phone got broken...
I dont know this is bad I used to do this on my XZ premium and it worked flawlessly immediately I mean if a phone is water proof and your theory applies on waterproof phones, that means a pool water could break it cuz its full of chlorine or sea water can break it due to salt and other elements...
but I spoke to a lab in my country and they ordered an original screen from Sony officially, but its gonna cost me around 300$...
Click to expand...
Click to collapse
My bad, I understood you dipped the phone, I found that weird but who am I to judge? xD
There is no way some water on the screen that is just glass, or even into the speaker cut could break your phone, even non IP phone will not have problems with that.
Did you try to remove the screen protector? It would be the first thing to do, since it's the only new thing that could mess with the touch screen. And a bad screen protector could easily do that.
If you have already removed the screen protector and the phone is still bugged, then I really don't know what happen. I would try to use the warranty and ask a repair from Sony. In Europe there is a 2 year manufacturer warranty, so any Xperia 1 should still be able to use it. Dunno where you are from and what are the conditions there.
And yes, often it's written in the user manual that waterproofing is just against accidental immersion, and are not meant to go into a pool, and especially not into sea water (salt is the worst thing you will commonly find for electronic and generally any metal that can oxidize).
There were case of advertising showing phone taking photo under sea water, but with warranty void if done, written in the user manual...