Well i recieved my z2 yesterday and immediately and possibly stupidly wanted to test the waterproof aspect of it, i dunked it in a bowl of cold water for no more than 30 seconds however i more have moisture in my camera lens. I've let it try and dry out even left it in rice all last night with the flaps open and the moisture is still there, thing is the flaps were sealed properly so i have no idea why this has happened. Just hoping i haven't knacked the phone on the first day if having it, any ideas on how to fix it? Thanks
chucklz_smiley said:
Well i recieved my z2 yesterday and immediately and possibly stupidly wanted to test the waterproof aspect of it, i dunked it in a bowl of cold water for no more than 30 seconds however i more have moisture in my camera lens. I've let it try and dry out even left it in rice all last night with the flaps open and the moisture is still there, thing is the flaps were sealed properly so i have no idea why this has happened. Just hoping i haven't knacked the phone on the first day if having it, any ideas on how to fix it? Thanks
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Click to collapse
Exactly same thing happened to me, except my phone is now dead too. Going back to the vendor with it today. Hopefully they'll be cool about it, but I'm expecting an argument although this should be covered by DOA rules in the first seven days.
Quist said:
Exactly same thing happened to me, except my phone is now dead too. Going back to the vendor with it today. Hopefully they'll be cool about it, but I'm expecting an argument although this should be covered by DOA rules in the first seven days.
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Click to collapse
Im tempted to take mine to a shop and see what they say good i love the phone but atm the camera is no use :/ should they take it back?
chucklz_smiley said:
Im tempted to take mine to a shop and see what they say good i love the phone but atm the camera is no use :/ should they take it back?
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Click to collapse
Bought mine from a local online vendor that also has brick-and-mortar shops and wanted to check their info online first. They say water exposure voids the warranty of all their products, but refer to the manufacturer's warranty info. But I have no such info in my box, but instructions say that if water is found inside the casing it voids the warranty. Therein lies the rub - if your waterproofing doesn't work, you're gonna get water inside the thing.
Anyway, waiting to hear back from Sony. Another potential issue I have is that under my Imei info on their support site my warranty went out in July 2013 - before the phone was even made or launched. Hoping Sony will be reasonable with this. I decided not to involve the vendor, but I might have to try.
"cold water" - Explains it all.
KyleSforza said:
"cold water" - Explains it all.
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How does that explain anything?????? would it be better in boiling water???? If you can find me something from sony that says the waterproofing only works in water within a certain temparature range, then i will accept that cold water explains it all....... as it is the temp of the water explains sod all!!!!!!
On a lighter note, im kinda glad my mates been away all week so haven't been able to dunk it in his fishtank....... not sure that i want to now lol
numskull said:
How does that explain anything?????? would it be better in boiling water???? If you can find me something from sony that says the waterproofing only works in water within a certain temparature range, then i will accept that cold water explains it all....... as it is the temp of the water explains sod all!!!!!!
On a lighter note, im kinda glad my mates been away all week so haven't been able to dunk it in his fishtank....... not sure that i want to now lol
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Click to collapse
http://en.wikipedia.org/wiki/Evaporation
Tested under Fresh water :
http://www.static.xperiablog.net/wp...hy_waterproof_a_smartphone_printres-01-01.jpg
KyleSforza said:
http://en.wikipedia.org/wiki/Evaporation
Tested under Fresh water :
http://www.static.xperiablog.net/wp...hy_waterproof_a_smartphone_printres-01-01.jpg
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Click to collapse
What are you on about???
Water can be fresh and cold.
le_lutin said:
What are you on about???
Water can be fresh and cold.
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1st, evaporation can cause cold/hot water to enter through the glass, as we know it forms droplets on the glass.
Well, explain that to Sony not me.
I think some Rice, or placing it in a warm area should fix it.
KyleSforza said:
1st, evaporation can cause cold/hot water to enter through the glass, as we know it forms droplets on the glass.
Well, explain that to Sony not me.
I think some Rice, or placing it in a warm area should fix it.
Click to expand...
Click to collapse
You're not making much sense I'm afraid.
KyleSforza said:
1st, evaporation can cause cold/hot water to enter through the glass, as we know it forms droplets on the glass.
Well, explain that to Sony not me.
I think some Rice, or placing it in a warm area should fix it.
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Click to collapse
Ehm I'm not a good at science, but when you get water outside of your glass of cold water is because of the moist in the air is cooled down from gas to liquid form.
Sorry for bad explaining, I am not good with the english terminology.
Xernoxis said:
Ehm I'm not a good at science, but when you get water outside of your glass of cold water is because of the moist in the air is cooled down from gas to liquid form.
Sorry for bad explaining, I am not good with the english terminology.
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Click to collapse
You are correct. Water droplets formed outside of a chilled glass is caused by condensation which is when gas is changed to liquid. Condensation formed on lens is usually caused by a drastic change in temperature long enough to cause condensation.
On topic, when dealing with camera lens for DSLRs, you want to allow your gear to adjust to the temperature when going from a really cold environment to a warm environment or vice versa. One way I know if allowing your gear to adjust is to place them in pouches or bags and bring it into the other environment to let it adjust then take them out.
In this case, the phone going from a warm environment (the room) to a cold environment (the water) may have caused condensation to build up. I've gotten condensation build up before in my old iphone 3gs. I THINK I got rid of it by using a blow dryer to blow on the lens and I just let the phone sit for awhile. Eventually the condensation went away.
I filmed the water test of my phone - when it failed miserably with bubbles rushing out of the bottom of the screen as water rushed in - after some hassles with Sony's repair request system, I finally got the local Sony reps to call the repair shop and send a shipping label. Sent in the phone with a note referring to the video and had a replacement phone before the end of the week. At the end of the day, I'm very pleased with Sony's handling of the matter.
Quist said:
I filmed the water test of my phone - when it failed miserably with bubbles rushing out of the bottom of the screen as water rushed in - after some hassles with Sony's repair request system, I finally got the local Sony reps to call the repair shop and send a shipping label. Sent in the phone with a note referring to the video and had a replacement phone before the end of the week. At the end of the day, I'm very pleased with Sony's handling of the matter.
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Update to my case, unfortunately the replacement unit suddenly has moisture in the lens after a visit to the pool. This track record is getting me down now. Two phones rated at IP58 and both get water on the inside.
My friend just returned from a vacation to Greece where he took his Z1. He wanted to shoot videos in the pool at the hotel. This is the result:
Unfortunately he got moisture inside the camera and flash.
Fortunately he was able to blow warm air inside with a hair dryer and get rid of the moisture.
Unfortunately his screen started to malfunction 2 days later (he doesn't know if it's related to moisture or not)
Fortunately he still has warranty
Unfortunately the warranty is not with Sony but with a mobile carrier
raducanmihai said:
My friend just returned from a vacation to Greece where he took his Z1. He wanted to shoot videos in the pool at the hotel. This is the result:
Unfortunately he got moisture inside the camera and flash.
Fortunately he was able to blow warm air inside with a hair dryer and get rid of the moisture.
Unfortunately his screen started to malfunction 2 days later (he doesn't know if it's related to moisture or not)
Fortunately he still has warranty
Unfortunately the warranty is not with Sony but with a mobile carrier
Click to expand...
Click to collapse
don't use hair dryer or what ever , it will burn out circuit. Switch off the device and take a little tupperware play dry rice ( uncook in it ) , open up your flaps ( remove memory card/ sim ) and dig a hold in the rice then play the device in then cover rice over it then cover it and place it in some dry warm place for 24 - 48 hours it should go away try it and let me now this happens for my z1 and idid this
shaf46 said:
don't use hair dryer or what ever , it will burn out circuit. Switch off the device and take a little tupperware play dry rice ( uncook in it ) , open up your flaps ( remove memory card/ sim ) and dig a hold in the rice then play the device in then cover rice over it then cover it and place it in some dry warm place for 24 - 48 hours it should go away try it and let me now this happens for my z1 and idid this
Click to expand...
Click to collapse
Agree with this method of getting rid of moisture in the camera. Only problem is that a phone that is supposed to be IP58 shouldn't get water in it so you have to dry it out every time it gets wet. I'm going to try and return my phone again and get another replacement.
Quist said:
Agree with this method of getting rid of moisture in the camera. Only problem is that a phone that is supposed to be IP58 shouldn't get water in it so you have to dry it out every time it gets wet. I'm going to try and return my phone again and get another replacement.
Click to expand...
Click to collapse
of course my friend this is defective device and do keep pictures of the defects as a proof and return it
shaf46 said:
don't use hair dryer or what ever , it will burn out circuit. Switch off the device and take a little tupperware play dry rice ( uncook in it ) , open up your flaps ( remove memory card/ sim ) and dig a hold in the rice then play the device in then cover rice over it then cover it and place it in some dry warm place for 24 - 48 hours it should go away try it and let me now this happens for my z1 and idid this
Click to expand...
Click to collapse
As I said, it's my friend's phone (Z1), not mine. I have a Z2. He took it to warranty and he didn't mention anything about moisture in the camera or hair dryer.
shaf46 said:
of course my friend this is defective device and do keep pictures of the defects as a proof and return it
Click to expand...
Click to collapse
I agree with your assessment as the device being defective. I know that the hatches were closed and that coupled with the IP58 leads to the conclusion that it's defective if water got in some how. But here's the rub - although the onus should be on the vendor to bear the burden of proof, manufacturers of these devices have covered their backsides by not adjusting their warranty terms to allow coverage of water damage even though they market the devices as waterproof and water resistant. How can they do that? Well they design in an "out" for themselves by putting hatches on the things. Suddenly, they shift the burden of proof to us consumers.
My first device sucked in water like a sponge. Proving this on film was an easy match as you could see bubbles pouring out of it as water poured in.
My second device showed no problems in the same test over about 5 mins in a pitcher of water. Then after a day at the waterpark, the lens fogged over. I dried it our in rice and redid the water pitcher test - nothing. I even left it in the water for a good 15 hours and it kept working and showed no fog on the lens. Then, hours later as I began using it again and a temperature differential arose between the air in the phone and the temp outside, it fogged over, proving that a drop or two of water got in some how.
So now I'm in a bind. The phone keeps working through all the tests I put it through and water invasion is so slight that it only shows up in use after taking it out of water and comes and goes. Still, as soon as I take it to the pool or lake, I won't be able to rely on the camera working right. Catch-22.
Related
OK folks,
After a night of wine and tequila on a brother birthday, i got to home with my girlfriend. I get quickly to bathroom and my phone fell out of my coat directly on the toilet. When I saw, I took as fast as possible and not turned over, and dry it with a hairdryer, removed the battery and sim/sd card.
Apparently the screen still with some water on it inside. I didnt opened it because it still on warranty (1 month of use), so i'm freaking out, here in brazil I paid $800 (it costs $1200 really, but i got a promotion) and i'm out of money. So if you guys know something to do and if atrix have a protection, please help me.
PS: donation accepted
Like any other phone that gets wet...battery removal is a priority. Then put it in a ziploc bag of dry, uncooked rice for several days. Your warranty is now void since it's been wet, so dis-assembly shouldn't bother you.
you might as well take it apart to let it dry since your warranty does not cover water damage. you can always try to find some water damage stickers on ebay and replace them and try to get the warranty to cover it...
I already removed the battery, of course. I'm thinking of dis-assembly this and try to replace the water damage indicator, but there is no other sticker that motorola can know that i opened it? because opening void the warranty too.
Lesson learned. Don't put a phone in a pocket where gravity can take over and drop.
That being said, I've fixed a couple wet iPhones by putting it in dry uncooked white rice for acouple days.
LivingChampion said:
Lesson learned. Don't put a phone in a pocket where gravity can take over and drop.
That being said, I've fixed a couple wet iPhones by putting it in dry uncooked white rice for acouple days.
Click to expand...
Click to collapse
Rice will usually work. HURRY
Thats not a 'lesson learned'. Every day the first thing i do when get in home is put the cell on its dock, but this time... it happens...
the cellphone is now on white rice uncooked, i'll leave it for some days and will try to call motorola to knows if they can do anything, maybe paying... i know the warranty is on the hell...
i'm just with fear about the water inside the lcd screen... i'll search around an video off dis-assembly of atrix..
My wife dropped hers in the toilet not only is it working fine but the moisture
sensor on the back under the cover is still white.
good thing our phone doesnt have void stickers so we can take it apart how many times we want without worrying, also the lcd is not glued to the digitizer and what not. so if there is water inside you can easily get it out..
kudos to moto.
I have found this: http://www.ifixit.com/Teardown/Motorola-Atrix-4G-Teardown/4964/1
Someone know at where should i dis-assembly? i think it's very hard to assembly it again after.
Thanks to everyone that are trying to help me, i'll thank every one!
Sorry for double post, edit bnt isn't working here (Opera),
Do someone know where to find the water damage indicator to replace mine? I didn't find it on ebay (or doesnt know how to name it)...
Thanks in advance.
I would like to name this build (if you dont mind)..."Toiletblur"
If you take it apart and let it dry out it should dry out and work again. It happened to another phone I had.
Sent from my MB860 using XDA Premium App
vanstorm said:
I would like to name this build (if you dont mind)..."Toiletblur"
If you take it apart and let it dry out it should dry out and work again. It happened to another phone I had.
Sent from my MB860 using XDA Premium App
Click to expand...
Click to collapse
Not quite so............corrosion can build up very quickly, and the only way to get rid of that is to take apart your phone, piece by piece, and very carefully clean out any corrosion deposits. There are guides for this with the iPhone, and other phones, but the Atrix is too new I believe for there to be a comprehensive guide showing what needs to be checked and cleaned. Contacts are one of the first places on which corrosion starts to appear.
Pretty sure there are no void stickers on this phone. Also there's only like 5 or 6 screws to take the whole phone apart. All of which are visible from the back. I stripped mine down as soon as I got it. I don't think there's any moisture sensors either. Maybe on the battery itself? If so just get a new battery
Sent from my MB860 using XDA Premium App
Should I use Isopropyl alcohol or is too late? Remember that yesterday was sunday, so i can buy it on workdays
SolidHelix said:
Pretty sure there are no void stickers on this phone. Also there's only like 5 or 6 screws to take the whole phone apart. All of which are visible from the back. I stripped mine down as soon as I got it. I don't think there's any moisture sensors either. Maybe on the battery itself? If so just get a new battery
Sent from my MB860 using XDA Premium App
Click to expand...
Click to collapse
there are two water indicators, one on the battery and one on the phone under the battery
SkzBR said:
Should I use Isopropyl alcohol or is too late? Remember that yesterday was sunday, so i can buy it on workdays
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Click to collapse
Here are a couple of links to repairs for water damage:
I take no responsibility if following any of the procedures results in worse/more damage
http://www.fiscalgeek.com/2009/06/ff_water_damaged_cellphone/
http://www.gsmindia.in/forum/nokia-hardware-repair-section/18861-how-to-handel-water-damage-handsets-good-guide-here.html
http://techpp.com/2009/12/13/how-to-save-and-repair-your-mobile-phone-after-water-damage/
+1 for the uncooked rice method. tested and proven it works
neotekz said:
there are two water indicators, one on the battery and one on the phone under the battery
Click to expand...
Click to collapse
must have missed that one. phone comes apart real nice though. I bought mine broken. well the volume keys were messed up and the battery cover wouldn't go on right. obviously it was dropped. I took it all apart and when i reassembled it was fixed lol. one little thing around the volume keys must have been out of place. saved $200 of retail for it too
I had same experience. I did the white rice for a couple days, then switched to flower drying crystals. After a while the phone started to boot again.
To dry out the lcd, navigation is your friend. Drove for a good twenty minutes with the screen on and noticed that the streeks were disappearing. After another day, phone was like factory again.
Motorola built this phone right.
Sent from my MB860 using XDA App
Hi, yesterday night I used my phone underwater to test it out. Both my flaps were sealed and nothing else on the phone was wrong. After I removed the phone from water the speakers were a bit dull and the headphone jack wasn't working. I thought it just needed to dry so I went to bed.
This morning both the speakers and the headphone jack work fine, but when I went to take a picture, I realised it was very foggy. I tuned it around to check and there is a circle of condensation under the glass covering the camera. What do I do? Does that mean wate has gotten in? And will this condensation disappear or not?
mujj said:
Hi, yesterday night I used my phone underwater to test it out. Both my flaps were sealed and nothing else on the phone was wrong. After I removed the phone from water the speakers were a bit dull and the headphone jack wasn't working. I thought it just needed to dry so I went to bed.
This morning both the speakers and the headphone jack work fine, but when I went to take a picture, I realised it was very foggy. I tuned it around to check and there is a circle of condensation under the glass covering the camera. What do I do? Does that mean wate has gotten in? And will this condensation disappear or not?
Click to expand...
Click to collapse
This sounds like a device fault
The Z2 is ip68 Certified (68= resistance against submersion blah total water resistance 1.5M for 1.5Hrs)
If you still have a warenty, have your device replaced. It seems water may have leaked in elsewhere.
Envious_Data said:
This sounds like a device fault
The Z2 is ip68 Certified (68= resistance against submersion blah total water resistance 1.5M for 1.5Hrs)
If you still have a warenty, have your device replaced. It seems water may have leaked in elsewhere.
Click to expand...
Click to collapse
Water damage isn't covered under warranty, might be an insurance jobby.
TheOnlyIntruder said:
Water damage isn't covered under warranty, might be an insurance jobby.
Click to expand...
Click to collapse
Well then, silly warranty for a waterproof phone
Then again I'm not surprised $800 for the damnable thing
Try getting a replacement
The problem with water damage and warranty is that there is no way to prove that you didn't leave the flaps open.
When the phone cools down, the camera clears up. But when it gets used for a few minutes, the cloudiness comes back. I'm within my 14 day replacement policy for O2, so I'm going to try and get a replacement.
Well physically I would say the internal stuff heats up and the glas of the camera is staying colder so the water condensates there.
I would try to return it.
Try heating up the camera (4K) with all flaps open. This should allow any moisture to get out.
1.Try to go to Sony service center for help. If they refuse to free repair or replace, then you can try to dry it by yourself.
2.You can try to put it into rice. The rice can dry your phone if there is slight water in it.
But it hard to know how much water remain.
3.Do not use your phone before you dry the phone. If the water had leaked into inner and you forced to run the phone, the motherboard will be damaged.
4. Teardown of your phone is the best way to dry the phone and save the motherboard if the water had leaked into inner.
LotoTutu said:
1.Try to go to Sony service center for help. If they refuse to free repair or replace, then you can try to dry it by yourself.
2.You can try to put it into rice. The rice can dry your phone if there is slight water in it.
But it hard to know how much water remain.
3.Do not use your phone before you dry the phone. If the water had leaked into inner and you forced to run the phone, the motherboard will be damaged.
4. Teardown of your phone is the best way to dry the phone and save the motherboard if the water had leaked into inner.
Click to expand...
Click to collapse
in regards to number 2 and 4...
2) this is a complete waste of time, unless your phone is dissassembled, rice is obviously very absorbent, but it needs to come into contact with something to absorb,
4) I would normally reccomend this, but as its manufactured as waterproof, if you open it up obviously the (very vague) warranty is lost, on top of that no matter how well you put it back together, you wont know if its still water resistant or not....... well not until its too late anyway
So I took my Z ultra for a swim in the pool and took some pretty nice photos with Aqua Camera Light (https://play.google.com/store/apps/details?id=am.tir.z.proximitycamera) and took some nice Video as well
Anyways, after I finished I left the phone in the Sun to dry (30 Degree Celcius) and I kept on swimming when I came back I found the phone was still making random touches like the screen was still wet, but of course it was dry as a desert!
I checked the white water mark under the flaps and it was still white, supposed to turn pink if water damage had occurred.
When I got home and took a closer look at the phone it seems there is moisture on the entire right side of the screen either under the screen protector I had applied on the screen (not the factory one, another one I fitted on top of that) or dare I say it, under the screen it's self :crying::crying:
What I have now done is switched the phone off, put it in a bowl of rice (to suck out the moisture) and left outside in the sun.
Any ideas why this happened or what I can do to fix it?
Why this happened? You said it yourself. You've fitted a 3rd party screen protector on top of the original one, and there's no way the one you put on is as tightly fitted as the original, thus letting water in between the two protectors, and then you'll experience this behavior. I think. Pure speculation from me, but it's logical.
Sent from my C6833_GPe using Tapatalk
The reason I installed this 3rd party screen protector is to use a Pen as a stylus, scratches the hell out of the screen, so I thought I'd install that to protect the screen
The thing that worries me is, if the screen is off and it's all black and I look at the screen from different angels i can't see any moisture, when I turn screen on and I look at the screen you can clearly see the moisture! Does this mean it's under the screen it's self ?
So I took the screenprotector off and it is as I feared, the water is under the screen not the protector!
I'm very disappointed from Sony, how can this happen!
Anyways, put the phone back into the bowl of rice and out into the sun
So I took the screenprotector off and it is as I feared, the water is under the screen not the protector!
I'm very disappointed from Sony, how can this happen!
Anyways, put the phone back into the bowl of rice and out into the sun
vivalamoza said:
So I took the screenprotector off and it is as I feared, the water is under the screen not the protector!
I'm very disappointed from Sony, how can this happen!
Anyways, put the phone back into the bowl of rice and out into the sun
Click to expand...
Click to collapse
You should put phone and rice in a sealed plastic bag so rice can draw moisture out.
and open the flaps if you havn't alrady
Check your screen if it is glue tight to the phone,make sure your USB cap and micro SD cap rubber ring still good,some are loose and water get in easily.
Sent from my C6833_GPe using XDA Premium 4 mobile app
vivalamoza said:
So I took the screenprotector off and it is as I feared, the water is under the screen not the protector!
I'm very disappointed from Sony, how can this happen!
Anyways, put the phone back into the bowl of rice and out into the sun
Click to expand...
Click to collapse
Ouch! That gotta hurt. You would think that a "waterproof" gadget would indeed be waterproof. I don't think any OEM should sell and market a product as waterproof when it's not always the case. The fact that the warranty doesn't cover water damage on a waterproof product, says it all doesn't it? Sony knows that they can't guarantee waterproofness, so they refuse to cover it. (this includes all OEMs and not just Sony)
- SONY: "Go ahead and jump!"
- YOU: "But.. but will the parachute open?"
- SONY: "Yes, it's totally cool"
- YOU: "Alright, but you're covering the hospital bills if it fails"
- SONY: "Ehm.. no."
Not that comforting is it?
Sent from my C6833_GPe using Tapatalk
LOL @ LordManhattan
So the phone is till in the bowl of rice out in the sun for the second day now, but yesterday somehow I found the phone had turned on (maybe due to an alarm or something) I switched it off and put it back, will check it when I get home today, hope the Vapour goes away.
I think what may have caused the vapour under the screen was me trying to dry off the phone in the sun when the heat was 30 degrees celcius, maybe the water evaporated due to the heat and went under the screen!
I'll let you know what happened when I get home.
I personally took mine into the pool last Friday, here in Italy (in Verona, Veneto precisely): there were 34 Celsius degrees.
Water was cool, I stayed in for like 20 minutes, took many pics with touch block+volume button as shutter, videos as well.
As I went out the phone was dry as before entering, I don't know why would you dry a phone that's all metal and glass, water slips off it the moment you take it out the water. It's not like it's a sponge or a piece of cloth or anything.
The time "drying" in the sun was definitely the culprit here. And why you left it in the sun and with the screen ON? To make it even hotter??
And hey, with 34 degrees, in and out of the water and 20 minutes of continuous photos and videos made the phone hot as a furnace, so, again, it definitely DID NOT need drying.
Sent from my C6833 using Tapatalk
So here's the update:
So I took the phone out of the rice after 3 days and 90% of the vapor under the screen is gone, just a small spot in the bottom right hand corner left
BUT
after charging the phone and using it for a couple of minutes, the screen started shaking, not flickering, shaking, so everything displayed on the screen is shaking up and down!
Any ideas what can be causing this ?!
vivalamoza said:
So here's the update:
So I took the phone out of the rice after 3 days and 90% of the vapor under the screen is gone, just a small spot in the bottom right hand corner left
BUT
after charging the phone and using it for a couple of minutes, the screen started shaking, not flickering, shaking, so everything displayed on the screen is shaking up and down!
Any ideas what can be causing this ?!
Click to expand...
Click to collapse
I'm guessing that water damage would cause that [emoji12] Is the moisture indicator white or red? (the one under the right flap)
Sent from my C6833_GPe using Tapatalk
LordManhattan said:
I'm guessing that water damage would cause that [emoji12] Is the moisture indicator white or red? (the one under the right flap)
Sent from my C6833_GPe using Tapatalk
Click to expand...
Click to collapse
It's white
vivalamoza said:
It's white
Click to expand...
Click to collapse
Hmm... Then it would probably be best if you send it in for repairs after you've removed all of the moisture under the screen. It hasn't triggered the indicator, meaning your warranty is still valid. Your screen is obviously not functioning well, so I would grab the chance and get the screen swapped. Try getting the defect on film or something and also be sure to get the white indicator on film, so you'll have proof that it isn't water damaged.
Sent from my C6833_GPe using Tapatalk
That's what I'm gonna do, problem is I bought this from Google play store in the USA and currently I'm in Egypt and Google doesn't sell devices here so I can't repair it in warranty
I'm gonna take it to the local Sony dealership to be fixed and I'll have to pay for it myself since they don't guarantee Google play edition devices
vivalamoza said:
That's what I'm gonna do, problem is I bought this from Google play store in the USA and currently I'm in Egypt and Google doesn't sell devices here so I can't repair it in warranty
I'm gonna take it to the local Sony dealership to be fixed and I'll have to pay for it myself since they don't guarantee Google play edition devices
Click to expand...
Click to collapse
Ouch! Well in that case you're right. You'll have to pay, so let's hope it won't be a ridiculous amount (but we all know it will be).
Sent from my C6833_GPe using Tapatalk
350 $ !!!! They told me the screen needs to be changed and that will cost 350$ !
I will take it to be repaired somewhere else !
vivalamoza said:
350 $ !!!! They told me the screen needs to be changed and that will cost 350$ !
I will take it to be repaired somewhere else !
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Click to collapse
Yeah, we all saw that one coming, haha. It's a 6.44 inch 1080p panel after all, and that ain't cheap. You can of course buy the panel and do the work yourself, but I don't recommend that if you've never done it before.
Sent from my C6833_GPe using Tapatalk
vivalamoza said:
350 $ !!!! They told me the screen needs to be changed and that will cost 350$ !
I will take it to be repaired somewhere else !
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You might as well buy a new one and sell that one for parts.
On Tuesday, I partially immersed my Xperia Z2 in water and somehow water got in [I am positive the flaps were sealed tightly (As a matter of fact, I didn't even submerge that part.)] I immediately turned the phone off and shook some water out of it and placed it in the sun. A few hours later, I turned on the device to find water in the display. I again turned it off and placed it in a box of rice and silica gel.
So today is the second day after the disaster. The phone seems to be functioning properly and I GUESS some of the water dried out.
SO this is what the display looks like as of now. (I attached an image)
Now, I don't know if this is just water (I believe that's what it is) or if the display is just damaged and I need to get it replaced?
I would really appreciate any kind of help
tendollarswag said:
On Tuesday, I partially immersed my Xperia Z2 in water and somehow water got in [I am positive the flaps were sealed tightly (As a matter of fact, I didn't even submerge that part.)] I immediately turned the phone off and shook some water out of it and placed it in the sun. A few hours later, I turned on the device to find water in the display. I again turned it off and placed it in a box of rice and silica gel.
So today is the second day after the disaster. The phone seems to be functioning properly and I GUESS some of the water dried out.
SO this is what the display looks like as of now. (I attached an image)
Now, I don't know if this is just water (I believe that's what it is) or if the display is just damaged and I need to get it replaced?
I would really appreciate any kind of help
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i have the same i take it to reparation, he do his best to get water out of panel but still there is some point shown in white color
generally its not disturb me :good:
jakobdz said:
i have the same i take it to reparation, he do his best to get water out of panel but still there is some point shown in white color
generally its not disturb me :good:
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Can you please attatch a picture (or maybe email it to me at [email protected]) just so I can see what the display looks like..
Did you like try to do anything on your own with the phone to dry the water out or something?
Also, how long was your phone wet before you took it to the technician?
-Thank you
tendollarswag said:
Can you please attatch a picture (or maybe email it to me at [email protected]) just so I can see what the display looks like..
Did you like try to do anything on your own with the phone to dry the water out or something?
Also, how long was your phone wet before you took it to the technician?
-Thank you
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look to pics and try to zoom theme to the area where i design circle.
http://im78.gulfup.com/rtvHlT.jpg
http://im45.gulfup.com/qT6jI3.jpg
http://im78.gulfup.com/VjhyYl.jpg
http://im78.gulfup.com/EHJ8AF.jpg
yes i let it one night in pocket of rice in the next day it take it to technician, about 4 hours he call me, he said that he do their best to get water out panel but still there this little white Bubbles, just appear in light colors
jakobdz said:
look to pics and try to zoom theme to the area where i design circle.
yes i let it one night in pocket of rice in the next day it take it to technician, about 4 hours he call me, he said that he do their best to get water out panel but still there this little white Bubbles, just appear in light colors
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Wow, that is such minor damage!
Thank you for sharing the pics
I thought the Z2 is water proof. Isn't it ?
kalda01 said:
I thought the Z2 is water proof. Isn't it ?
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Some Z2s have a slightly open area between their frame and the screen. It's a manufacturing defect.
Does this defect exist even in recently manufactured units? I mean once Sony became aware of the defect they didn't bother correcting the manufacturing flaw ?
Every-time I submerge my Z2 underwater.. more or less 10cm- 20cm there is some condensation buildup on the cameras and flash. All flaps are closed, is this normal??
Here's mine after some water splash, I didn't even submerge the phone.
I tried to make the water dissappear by playing some games so the device gets hot, then I put it on the magnetic charger and the next morning the water was gone.
Warranty should cover it but I just didn't want to be without the phone for 3 weeks
Sent from my Xperia Z2
kalda01 said:
Does this defect exist even in recently manufactured units? I mean once Sony became aware of the defect they didn't bother correcting the manufacturing flaw ?
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I'm not sure but I got mine a couple of days ago
slangza said:
Every-time I submerge my Z2 underwater.. more or less 10cm- 20cm there is some condensation buildup on the cameras and flash. All flaps are closed, is this normal??
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That's not a good sign, it means water got into the phone, I wouldn't submerge it ever again if I was you
Sent from my Xperia Z2
slangza said:
Every-time I submerge my Z2 underwater.. more or less 10cm- 20cm there is some condensation buildup on the cameras and flash. All flaps are closed, is this normal??
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Nope, that shouldn't happen to a water-proof phone at all.
Jiyeon90 said:
That's not a good sign, it means water got into the phone, I wouldn't submerge it ever again if I was you
Sent from my Xperia Z2
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Pretty bad waterproofing then! I also have a bit of moisture on the screen.
Will be leaving the phone overnight in rice, hoping it helps!
Jiyeon90 said:
Here's mine after some water splash, I didn't even submerge the phone.
I tried to make the water dissappear by playing some games so the device gets hot, then I put it on the magnetic charger and the next morning the water was gone.
Warranty should cover it but I just didn't want to be without the phone for 3 weeks
Sent from my Xp;eria Z2
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Much easier way: place the phone in an air-tight container filled with rich (or even silica gel). Works like a charm!
I recently installed a screen protector that requires dipping in soapy water before applying and that I did.
This device is supposedly IP68 but after I applied the screen protector the phone went crazy!! screen turned off, no touch... after a couple hours screen back on but phone is buggy when it boots, laggy boot logo and touch after 1 full day still isnt responding!! Not to mention I hear camera noise (the one you hear when launching camera app) every time I boot the phone as if its launching camera as well?? WTH is this?? anybody got any suggestions? I placed the phone in a rice bowl and waiting for more hours or days to try it again but anybody faced similar issues? is my device broken because of this??? isnt it supposed to be water proof?!
I wash my phone regularly and don't have any issues. But I don't dip it into soap water, just wash it under stream and soap it outside of water (I also did this with not protected phone without any issue, just need to avoid the external ports).
IP rating is about clean water. Dipping it into soap water can mess the protection since the surface tension is not the same, so where water can't enter a hole of a certain size (for example the speakers grid), soap water could. And since soap are particules into water they can be conductive (water is not that conductive if pure) and mess with electronic if powered.
That is about the theory. Now Sony only make IP68 rated phones because their main market is japan, where people love to use their phone in their bath and that is a real selling point there. So it's weird your got broken by a small amount of soap. Did you try to remove the screen protector? Maybe it is messing with the touch part of the screen.
Hildr said:
I wash my phone regularly and don't have any issues. But I don't dip it into soap water, just wash it under stream and soap it outside of water (I also did this with not protected phone without any issue, just need to avoid the external ports).
IP rating is about clean water. Dipping it into soap water can mess the protection since the surface tension is not the same, so where water can't enter a hole of a certain size (for example the speakers grid), soap water could. And since soap are particules into water they can be conductive (water is not that conductive if pure) and mess with electronic if powered.
That is about the theory. Now Sony only make IP68 rated phones because their main market is japan, where people love to use their phone in their bath and that is a real selling point there. So it's weird your got broken by a small amount of soap. Did you try to remove the screen protector? Maybe it is messing with the touch part of the screen.
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Baths are generally taken with water only. You shower before getting in the tub so I think you're right about the soap changing the water tension.
3 days ago (8 sept) my Xperia 1 died. I used to wash it regularly in the shower (and a little soap), then that day, a couple of hours after shower, simply turned off. No lights, no charging indicator, no screen, nada. This is really a sad week for me... And sad to say im moving to Samsung
I only could think in blaming the shower.. And if you ask why i washed regularly my phone, is that i work at a hospital er.
wasn't first time i washed it with little soap, practically did it every day, for 5 months. And it's weird my phone suddenly died hours after the shower.
Weird, same problem practically same day. Planned obsolescence??
Hildr said:
I wash my phone regularly and don't have any issues. But I don't dip it into soap water, just wash it under stream and soap it outside of water (I also did this with not protected phone without any issue, just need to avoid the external ports).
IP rating is about clean water. Dipping it into soap water can mess the protection since the surface tension is not the same, so where water can't enter a hole of a certain size (for example the speakers grid), soap water could. And since soap are particules into water they can be conductive (water is not that conductive if pure) and mess with electronic if powered.
That is about the theory. Now Sony only make IP68 rated phones because their main market is japan, where people love to use their phone in their bath and that is a real selling point there. So it's weird your got broken by a small amount of soap. Did you try to remove the screen protector? Maybe it is messing with the touch part of the screen.
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but its not like I dipped it... the screen protector was dipped and then placed on my device, it wasnt soaking it just left water marks that had to be removed using a tool to stick the protector Id understand if it was dipped in soapy water it could break it but it was just a few drops and it hurts to see the phone got broken...
I dont know this is bad I used to do this on my XZ premium and it worked flawlessly immediately I mean if a phone is water proof and your theory applies on waterproof phones, that means a pool water could break it cuz its full of chlorine or sea water can break it due to salt and other elements...
but I spoke to a lab in my country and they ordered an original screen from Sony officially, but its gonna cost me around 300$...
madshark2009 said:
but its not like I dipped it... the screen protector was dipped and then placed on my device, it wasnt soaking it just left water marks that had to be removed using a tool to stick the protector Id understand if it was dipped in soapy water it could break it but it was just a few drops and it hurts to see the phone got broken...
I dont know this is bad I used to do this on my XZ premium and it worked flawlessly immediately I mean if a phone is water proof and your theory applies on waterproof phones, that means a pool water could break it cuz its full of chlorine or sea water can break it due to salt and other elements...
but I spoke to a lab in my country and they ordered an original screen from Sony officially, but its gonna cost me around 300$...
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My bad, I understood you dipped the phone, I found that weird but who am I to judge? xD
There is no way some water on the screen that is just glass, or even into the speaker cut could break your phone, even non IP phone will not have problems with that.
Did you try to remove the screen protector? It would be the first thing to do, since it's the only new thing that could mess with the touch screen. And a bad screen protector could easily do that.
If you have already removed the screen protector and the phone is still bugged, then I really don't know what happen. I would try to use the warranty and ask a repair from Sony. In Europe there is a 2 year manufacturer warranty, so any Xperia 1 should still be able to use it. Dunno where you are from and what are the conditions there.
And yes, often it's written in the user manual that waterproofing is just against accidental immersion, and are not meant to go into a pool, and especially not into sea water (salt is the worst thing you will commonly find for electronic and generally any metal that can oxidize).
There were case of advertising showing phone taking photo under sea water, but with warranty void if done, written in the user manual...