My stock, unrooted Verizon Galaxy Note 2 stopped making and receiving calls this past Monday. But only calls are effected. 4G and Text are fine. Went through the usual battery of Verizon troubleshooting steps with no luck. Did the soft reset, hard reset, replaced sim, switched between LTE/CDMA & Global networks, danced on my toes, and twirled like a ballerina. Verizon said it was their network and that it thought the device was asleep. Then they said it a faulty sim. Then poor reception. And....... And..... And...... Finally today they pointed me to the nearest store to buy a new phone. Anyone else ever just have the phone stop making calls? Calls worked Sunday night and did not work Monday morning. Very Perplexing. :silly:
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Hey, I posted this over at AVForums and didnt get a response and thought that you guys over here are probablt better informed. Below is a quote of the thread I started:
Well to start off, i'll tell you I am on the one plan with 3 and have a brand new sim free htc evo 3d.
Ive had the phone for about 2 weeks and it has worked perfectly ever since I got it. About 4 days ago, I noticed that texts were taking hours to come through. I then noticed that calls were never coming through and going straight to voicemail. Called 3, they blamed the phone but made sure call diverts were off anyway.
Calls were still going straight to voicemail but occasionally when phoning my number, I would get the dial tone but my phone wasnt ringing. I then put my misus t-mobile sim into my phone but I was getting the exact same problem, no calls were coming through. Couldnt put my sim into my misus phone as its sim locked.
I called 3 again, they said it must be the phone. I phone Amazon, they say phone HTC. HTC couldnt help so Amazon agreed to replace the phone. I now have old and new phone in possession. Using my old phone earlier today, I could no longer send text messages but I could receive them ok. The occasional call was coming through but most werent.
Ive now just set up the replacement phone. Everything was working fine for the first 5 minutes but now I cant send texts and calls arent coming through again.
Logically thinking, it surely cant be the phone and must be the sim card, but then again, my misus t-mobile sim showed the same problems in my phone which suggests it is the phone!
Im obviously going to phone 3 tomorrow but I want to be prepared for my argument. If it does end up being the sim, how can I explain to Amazon that I have opened the replacement phone but now need to send it back because there was nothing wrong with my phone in the first place. Surely they would be entitled to charge me or something for doing that?
Hope it all makes sense and I look forward to your responses!
EDIT: Forgot to mention that data is working fine. my 3g connection did drop at work the other day for no apparent reason, but calls and texts were working fine during this period, I guess its more when connected to 3g. There is no gsm only mode to test the phone either!
EDIT 2: Sometimes when calling my phone, I get the dial tone but my phone doesnt ring. However when the screen is on and the phone is out of standby, my phone receives calls fine! It does sometimes goes straight to voicemail but its just so confusing! I just did a test there, phone in standby, called it from my landline. I get the dial tone, but the phone doesnt ring. Whilst im still calling it, I wake my phone and it starts ringing! What the hell is going on!!!
Just a quick update and really hoping someone can offer some input!
I am at work just now, about 5 miles from my home address. So far today, my phone has been working fine at work. I visted the 3 store just round the corner from here, told him my story and he sadi it must be the handset due to the same issue with a t-mobile sim. I did mention the 3/t-mobile network sharing agreement and how they could be connecting to the same masts but he was adamant that no such thing exists. He also argued that the auction for the old analogue spectrum was for additional 3g capacity and not 4g. I did argue with him but he was clueless!
Anyways.... My phone worked fine in the shop so he said test with another sim card and if the problem persists, they would change the sim card. Ive came back to work and again, everything works well. I tried a vodafone sim card and again, all is ok!
When I think about it, my phone has pretty much worked fine when at work apart from not being able to connect to 3g the other day. This leads we to believe that there was be something wrong with my local mast at home, but if this was the case, why has it not been widely reported? Then again, the T-Mobile sim didnt work in my phone when at home, but worked fine in my misus htc desire. I have noticed that she is connected to 't-mobile orange' for 3g when its usually just 't-mobile'. Is it that her phone recognises a problem so switches to an orange mast?
This is doing my head in!
Thanks
EDIT: Sorry for posting in the wrong thread, I did wonder if I goty it right but clearly I didnt!
Please use the Q&A Forum for questions Thanks
Moving to Q&A
I have a Bell atrix phone unlocked and currently on Rogers system. Once a day i get the call ended 0:00 error when attempting to make a call, or I can't receive a call. A reboot fixes the problem. Not sure if its a setting that i have in my phone, I have done a factory reset, but i still happens. Any solutions. Called motorola and i get the famous "we never heard of this problem, send your phone in for repair" line. HELP please its driving me nuts.
Same problem here but I have an AT&T Atrix on Straight Talk
i also have had this problem, at&t phone
have changed radios, roms, still have the problem.
i'm going to ask for a sim replacement, see if that works.
sanriver12 said:
i also have had this problem, at&t phone
have changed radios, roms, still have the problem.
i'm going to ask for a sim replacement, see if that works.
Click to expand...
Click to collapse
Let me know how that works for you. Getting a replacement sim from straight talk is a pain in the A$$!!!
For some reason it just started hanging up whenever i try to make a call with google voice or without...
I uninstalled and reinstalled google voice with the same issue...
Phone is working fine randomly... Still says 0:00 when I hang up after a long call. lol
Did the same thing to me on one certain phone number with Att cyanogenmod.
I remember deleting the area code off and dialing again for the fix.
Sent from my MB860 using Tapatalk 2
Just very strange when I originally made the switch to my verizon phone to AT&T it was because Verizon had no service at my work and AT&T had excellent service...
it worked beautifully for a months, always had HSPA+ with the Atrix or "3.5G" with the E71
Now i always have Edge or nothing and it's dropping calls like crazy and doing this 0:00 thing...
Going to swap over to a new sim as well and see what happens.
Just got my new sim and ported over.
Still stuck on edge with 1-3 bars where before i was always 3g-hspa+
I'll check back in the 0:00 issue after i have made some calls
Hey guys, this did not happen at first, but today I have been experiencing some big issues with my phone.
I have been using the UVLK1 ICS based radio since I am an AT&T Galaxy Note user on the T-Mobile Network.
People have been calling me and my phone isn't ringing. I am getting Google Voice e-mails for voicemails they leave me but the phone never rang. I am at work where I always have gotten great service at all times. I rebooted the phone and it is still doing the same thing.
Any ideas?
Now I can't even make calls...the phone disconnects the call right after I tap the make call button...
Now I flashed the Blaze 4G radio, doing the same thing. Can't receive calls and immediately disconnecting when trying to place calls.
Data isn't working either..
Pulled the SIM card, put back in, problem solved. Weird!
It is doing it again! This morning it happened and I had to pull battery and SIM, reboot, it worked but shortly after stopped working...
issues with TMobile radios on galaxy note
I have experienced similar problems as well, but not to the extent to where my phone doesn't work at all. Since TMobile sells the Note now, I'm sure someone will port the full ROM or at least the radio.
avantcs said:
I have experienced similar problems as well, but not to the extent to where my phone doesn't work at all. Since TMobile sells the Note now, I'm sure someone will port the full ROM or at least the radio.
Click to expand...
Click to collapse
i'm using the SGH-I727 with various T-Mobile radios and having the same issue, kinda. It will work for about 3-5 hours then stop. The signal meter still works, 2-3 bars in my area, even flucuates. However it will say (Searching) and nothing comes in or goes out. It does not work again until rebooted. Then the process repeats.
Any other t-mobile subscribers with you? The crazy weather might be a cause.
Can you put your sim in your back up phone?
My ATT HOX+ is not receiving incoming calls.
I am not sure when it started.
I rooted with Hasson's tool several days ago and I have no other problem that I know of. Not sure if rooting is responsible or not.
I can receive calls from my GF's ATT iPhone, but I get no image of her for some reason.
I do not get calls from my ATT landline (not U-verse VOIP).
I do not get calls from my mothers landline, she does have VOIP from something other than ATT.
Data, wifi, sms, mms, all seem to be fine,
Any advice is greatly welcome
joshua43214 said:
My ATT HOX+ is not receiving incoming calls.
I am not sure when it started.
I rooted with Hasson's tool several days ago and I have no other problem that I know of. Not sure if rooting is responsible or not.
I can receive calls from my GF's ATT iPhone, but I get no image of her for some reason.
I do not get calls from my ATT landline (not U-verse VOIP).
I do not get calls from my mothers landline, she does have VOIP from something other than ATT.
Data, wifi, sms, mms, all seem to be fine,
Any advice is greatly welcome
Click to expand...
Click to collapse
You could run the RUU and see if that clears up the issue. If not, then you know it is a phone or network issue.
Tried everything that seemed safe to try.
Called ATT, the nice person took me off network and back on again while I had the sim card out.
Fixed the problem with my landline not being able to call, but not my mother not being able to call.
The tech is sending my to get a new sim card on the off-chance it is the culprit, but believes that it is a network problem.
I will check back with an update later incase anyone else has a similar problem.
joshua43214 said:
Tried everything that seemed safe to try.
Called ATT, the nice person took me off network and back on again while I had the sim card out.
Fixed the problem with my landline not being able to call, but not my mother not being able to call.
The tech is sending my to get a new sim card on the off-chance it is the culprit, but believes that it is a network problem.
I will check back with an update later incase anyone else has a similar problem.
Click to expand...
Click to collapse
Keep us posted.
Sent from my HTC One X+ using Tapatalk 2
No Incoming Calls
joshua43214 said:
Tried everything that seemed safe to try.
Called ATT, the nice person took me off network and back on again while I had the sim card out.
Fixed the problem with my landline not being able to call, but not my mother not being able to call.
The tech is sending my to get a new sim card on the off-chance it is the culprit, but believes that it is a network problem.
I will check back with an update later incase anyone else has a similar problem.
Click to expand...
Click to collapse
I'm having the same problem as are others. Found this fix which might help.
http://www.andromods.com/fix-troubleshoot/fixing-htc-one-x-plus-cant-receive-calls-voicemail-problem.html
I'm experiencing this problem as well. It doesn't matter who tries to call me from what, but calls only make it through about 5% of the time, which is completely unacceptable. The calls that don't make it through won't go to voicemail. Half the time it rings endlessly, the other half it will give some message saying the call cant be completed.
When I first got the phone, I didn't switch my data plan to an LTE plan right away (Best Buy didn't require me to do so, and AT&T insisted that I had to switch to their $30/mo plan so I kept my $25/mo plan for the first few weeks). During the time I did not have an LTE data plan I experienced no issues with the phone. A few weeks back I noticed that AT&T was now giving me an option for a $25/mo LTE plan, so I switched to that. That exact day is when I started not being able to receive phone calls.
Other things I've noticed since switching to the LTE data plan:
When I make calls, I often have to try 2-3 times before I can get the call to go through. Sometimes as soon as I try to make the call, the phone beeps at me. Sometimes it will hang for a good 10 seconds before it starts to ring.
Occasionally my phone will stop recognizing the SIM card, requires reboot.
Occasionally I'll lose my data connection, requires reboot.
Text messages some times take over an hour to send/receive, sometimes this is solved by a reboot, other times not.
I went to an AT&T store, they tried switching out my SIM card, but did not help me any further because I bought the phone at Best Buy. (I wanted to argue with the rep, because I had bought my Atrix from Amazon, and the same AT&T store helped me with the problems I had with that phone). The rep fed me some garbage saying that some phone numbers just don't work with HTC phones. Fed up, I left the store.
Yesterday morning I found myself unable to make outgoing calls on my Galaxy Note 3. Every call attempt sends me to my own voicemail. Text messaging and data work, the issue is just with voice calls. I've tried rebooting, clearing the cache and rebooting, hard and soft resets nothing works.
I brought into a Sprint store and they couldn't fix it so I went home and installed a stock ROM, When that didn't help I ended up calling Sprint tech support. After half an hour and multiple attempts by the Sprint phone tech I was finally told I needed to be transferred to Senior Tech. As I was waiting to be transferred the line went dead. I eventually did call Sprint again and they reactivated the phone as well as a few other things but still nothing has worked.
Today I discovered that the calls I am able to receive are only from other carriers and/or from landlines. All calls from Sprint accounts go straight to my voicemail just like my outgoing calls do. I called Sprint tech support again to update them and they were surprised to hear this.
Two different Techs called my phone from their offices to confirm and sure enough I answered. They had to clue hot to fix this.
To me this indicate it's a Sprint network problem and not a problem with my handset. Even changing my phone number wouldn't resolve the problem, in tech's opinion.
So they opened a support ticket but I am not optimistic this can be fixed. I'll give them a couple days to try but if they can't I'll be forced to close my account which, after 15+ years, is a shame.
I fixed it. Turns out Google Voice was causing problems. Sprint had to remove it from my profile. Phone works fine now.
I would have to say that, before you said anything about Google voice, it is a Sprint network issue. I know of a few troubled networks within Sprint. Also Samsung and Sprint are having issues with 5.0.1 and the S6 which is completely unrelated to this issue.