I've been using this phone for about a week now, and a recurring theme seems to be that everyone is telling me to speak up and that they can't hear me. It's getting frustrating. I never had this problem with a phone before. Has anyone else found that they have to speak up on their Z2?
Is there a soundmod somewhere for this?
Try this. Disable noise cancellation in Settings -> Call Settings -> Microphone Noise Suppression OFF.
seventieslord said:
I've been using this phone for about a week now, and a recurring theme seems to be that everyone is telling me to speak up and that they can't hear me. It's getting frustrating. I never had this problem with a phone before. Has anyone else found that they have to speak up on their Z2?
Is there a soundmod somewhere for this?
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oh god dont start me off on this AGAIN ! i have had the same problem ever since i had this phone back in May ! i had a galaxy S2 before this and Never had any of these problems , i could just wedge the phone under my chin hold it where i wanted almost and everybody could hear me . Not with this Z2 . the microphone is crap ! you have to keep the phone so tight up against your face with the mic as close to your mouth as possible. i would also suggest downloading a lock screen app for the phone .. cos otherwise with the phone that close to your face you send keytones down the phone or you put the other person on hold . sorry but i wish someone would build a mod to sort this out ... it drives me crazy there are old threads about call quality on this site
benengyj said:
Try this. Disable noise cancellation in Settings -> Call Settings -> Microphone Noise Suppression OFF.
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This did seem to help.
seventieslord said:
This did seem to help.
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Glad it worked. Sometimes it can also be the case that you're using that's interfering with the noise cancellation (happened to me when I was using a S3).
Related
hi friend i've serious problem. I was talking with some frirnds and they have some problem hearing me in a call. Very noise call. And so i've discovered that problem was noise reduction during call that by default is on.
During a call it's very difficult for my friends to hear me and if n.r. was off they hear me very fine.
How can i do for disable it or make it off by default?? thanks
nobody can help me i'm very disappointed for this
informatica182 said:
nobody can help me i'm very disappointed for this
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I wasn't aware you could turn noise cancelling off. Anyway If it is very noisy and people can't hear you, then it's a hardware problem with your phone. Mine doesn't do this. Unfortunately your phone is faulty and you will need to get it exchanged or repaired.
I've not had this problem, but from what I read in another thread I believe you can turn it off on a call by call basis. If you press the menu key during a call the option should be there to turn off noise cancelling.
Not sure if you can turn it off all together, may have to just do it each call.
bentothemaxx said:
I've not had this problem, but from what I read in another thread I believe you can turn it off on a call by call basis. If you press the menu key during a call the option should be there to turn off noise cancelling.
Not sure if you can turn it off all together, may have to just do it each call.
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That may be correct, but if the user is suffering loud noise during a call and others can't hear him - that isn't normal and is a hardware fault. It should be fixed.
I have a pretty annoying problem because from the earbud (under the wrtitten SONY) comes interfecences while i'm speaking with someone using the mobile line.
The interference is like that of the speaker near a mobile phone but from the earbud.
someone has the same problem or mine is a isolated case?
Roman91 said:
I have a pretty annoying problem because from the earbud (under the wrtitten SONY) comes interfecences while i'm speaking with someone using the mobile line.
The interference is like that of the speaker near a mobile phone but from the earbud.
someone has the same problem or mine is a isolated case?
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I think you mean earpiece...not earbud.
If you hold the phone near your ear you can hear a very high pitched hiss sound while you are talking? The sound has a pattern to it. If so, then I have tried 2 of these phones and they both do it. I don't now if they all do it, but it seems to be common. Some people who don't have such good high-pitched hearing will not hear it at all. You will never hear it if you are outdoors...only if you are at home in a quiet room.
jonstatt said:
I think you mean earpiece...not earbud.
If you hold the phone near your ear you can hear a very high pitched hiss sound while you are talking? The sound has a pattern to it. If so, then I have tried 2 of these phones and they both do it. I don't now if they all do it, but it seems to be common. Some people who don't have such good high-pitched hearing will not hear it at all. You will never hear it if you are outdoors...only if you are at home in a quiet room.
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I hear it too. It's the usual GSM "cellphone interference" sound.
Hi i have the same i hear that xd
But what i have noticed this is only in GSM mode ...at WDCMA its ok..i cant hear this .
I have the same problem. Got my first phone replaced and the new one came today with the same problem.
Try only with WDCMA (3G) and See if that help.
Sent from my LT26i using XDA
Now I did some tests,
I tried only GSM mode and there's no problem, only WCDMA -> the same thing
Good also WCDMA/GSM..
sometimes the problem seems to disappear
Yeah I too have the same issue.
Its not everytime but sometimes,
Its like a electronics interference noise.
Don't know what's this all about ://
Sent from my LT26i using XDA
huntedsoul12 said:
Yeah I too have the same issue.
Its not everytime but sometimes,
Its like a electronics interference noise.
Don't know what's this all about ://
Sent from my LT26i using XDA
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I think it's for the bad isolation of earpiece, but someone think the problem come out when the XS switchs GMS/WSDMA
Roman91 said:
I think it's for the bad isolation of earpiece, but someone think the problem come out when the XS switchs GMS/WSDMA
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Hmm thankx for the reply. I'll try switching to only one mode and check it.
Sent from my LT26i using XDA
i can hear that hissing too, i ve searched about it, and it looks like latest smartphones have that kind of problem, the only solution i could find is not to place your ear directly on the earpiece, fortunately this phone has a great in-call volume...
earpiece hissing, crackling, buzzing - problem solved
well amigos, the problem finally has been solved for me, reading this forum https://discussions.apple.com/thread/3414732?start=0&tstart=0
so i turned off my phone, i removed the sim card, i cleaned it using a soft cloth, and then i inserted it back, making sure the sim card was placed correctly in the tray, i tested it several times and guess what, there was no more hissing anymore, so the problem is the micro sim-card, those sim-cards must be placed correctly otherwise it will make that hisssing sound
i hope this works for you too
greetings from colombia...
Had my first two calls today, same problem. Interestingly, it gets louder/more noticeable when I'm actively speaking, not when the other party says something.
Sim-Card is fresh from the envelope, so there shouldn't be scratches, dust or fingerprints on it, but I'll try cleaning it up tomorrow. Got the phone set on GSM only, since I've got bad 3G/UMTS signal at home and I'm pretty sure constant "channel-hopping" would drain the battery.
Hi,
got xperia S yesterday. Great phone... only problem is GSM interference in the earpiece. It is there every time when phone is set to 2G. 3G is free of this issue. As I can hear at every call it's a bit irritating.
I don't know what should I do: sent it back to the store (bought from amazon), try to repair in the service centre or learn to live with it?
Can any of xperia S owners make a siple test: put the phone in "only GSM" mode and make one or two calls. Put earpiece close to the ear and listen to it. I wonder if it's design flaw and every xperis S have this issue, or only some of them....
Anyone who got his phone replaced and the new one came WITHOUT the same problem ???
tia
Piotr
Piotrze, im having same issue and till now i thought its a problem only of mine phone.And till now ive wanted to send it back to service but if everyone has the same issue it might not be accepted at service, idk.
Sent from my LT26i using xda app-developers app
Thank for reply. Anyone who had this problem and managed to get rid of if by repairing / replacing phone ?
Hi,
I was using my old Galaxy s3 to call & txt fiance using viber in states, now that I have sold it to mazuma mobile I have used viber to call her for the first time on my z2 & I could barely hear her at all on the top speaker & had to put phone on speaker phone just to hear her , normal call quality is pretty good on mobile calls, volume was up full. She could barely hear me as well, I turned off noise cancellation in call settings & she could hear me a bit better but said it was still quiet.
Just wondered if anyone else has experienced this?
Cheers.
Have you tried moving the phone around on your ear? Sounds silly, but because of the placement of the speakers, its not as natural as other phones i've used imo (or maybe its how tall the phone is). I found the same issue at first, then i moved the phone around on my ear until the speaker and my ear lined up right and the sound was normal.
Yeah mate, moving the phone around my ear was first thing I tried, I don't have issues with normal calls but speaking to her on viber it's almost like the speaker volume is set really low & I could barely hear her at all, since I call her in the early hours I would rather not have to put the call on speaker phone.
BanziBaby said:
Yeah mate, moving the phone around my ear was first thing I tried, I don't have issues with normal calls but speaking to her on viber it's almost like the speaker volume is set really low & I could barely hear her at all, since I call her in the early hours I would rather not have to put the call on speaker phone.
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Ah okay. I did a quick google search and it looks like its hit or miss for some devices, so it might be on their end. This thread has a Viber rep responding in it to the same problem, or at least a couple months ago he was(no real solution, other than reporting it).
http://forum.xda-developers.com/showthread.php?t=2307492
Also there's an app suggestion in there that a member says helped, and another one would be master volume (i think thats the name). I don't really use Viber, so i'm not much help other than that.
Cheers again for the reply mate, have checked that thread out & also posted in it hoping they will still be checking it, checked the apps mentioned in play store & most haven't been updated since 2011, I do think the issue is like you say more on Viber's end as the volume was fine on my now sold Galaxy S3.
Might have to check out Line or similar apps & get her to do the same as Viber is almost unusable due to this, connection quality was excellent all through the call so I think Viber just need to update or optimise it for the Z2.
Same problem man, here is a fix that worked for me, note 3 international version:
http://forum.xda-developers.com/showpost.php?p=54518814&postcount=31
well i know there are post on the quality of the calls on this phone ( mainly the other party struggling to hear what you say) . i have finally blown my top ! since i first got this phone back in May, this has been an on and off problem. today i made 4 calls this morning 3 of which saying they were struggling or couldn't hear me ! i was so fed up i rang Sony and did a "repair" with PC companion .. made no difference what so ever ! then it was fantastic, i was on the phone to phones 4U, who i bought the phone from, and the lady said "sorry i cant hear you sir" so the phone is going back. to be repaired . im not holding out a lot of hope that this will fix the problem due to the amount of threads where a fair few people are having this problem. seems to be a sub quality microphone on this device
I just had probably my first conversation of any length and not on BT with my gf. She said she couldnt hear me the whole time. I turned off that setting in sound or call menu and that didnt help much. Im disappointed.
Try turning off microphone noise suppression in Call Settings. It helps in a few situations.
I have had the exact opposite problem. I couldn't hear the other party (not on speakerphone) but they could hear me crisp and clear.
I tried that during my call with the gf, she did say it got better but only marginally. Out of my last few Android phones she said this one sounded horrible, specially compared to the M8 I was about to sell. This is probably a deal breaker for me. How do you make a high end phone that has terrible call quality?
I've got the exact same problem with my Z2. The other party cannot hear me when I hold the phone to my ear -- if I turn the call on speaker, everything works fine!
Also, the other party hears a very strong echo of their own voice, but only when the call is not on speaker.
It is absolutely beyond me, how something this simple has gone through the quality checks at Sony. Seriously, a 600€ phone that you can't use to make normal phone calls. Are you serious?
And yes, I also tried turning off noise cancellation in the call settings, did not help really much...
The fact that it DOES work when using the speaker tells me that it is "just" some software bug that should be fixable (and not a defect microphone).
No issues here with call quality, only issues i have is the charger door keeps mysteriously opening in my pocket and that damn screen reacting to metal, same issue, pull it out my pocket and its opened something or removed a shortcut grrrrr
in_finity said:
I've got the exact same problem with my Z2. The other party cannot hear me when I hold the phone to my ear -- if I turn the call on speaker, everything works fine!
Also, the other party hears a very strong echo of their own voice, but only when the call is not on speaker.
It is absolutely beyond me, how something this simple has gone through the quality checks at Sony. Seriously, a 600€ phone that you can't use to make normal phone calls. Are you serious?
And yes, I also tried turning off noise cancellation in the call settings, did not help really much...
The fact that it DOES work when using the speaker tells me that it is "just" some software bug that should be fixable (and not a defect microphone).
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Same problem with my Z2 - the other side hears their own word like echo.
svetliol said:
Same problem with my Z2 - the other side hears their own word like echo.
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yeah my girlfriend tells me she gets feedback too ! so it DOES seem that this is a regular problem with this phone and its just not my handset ! well the phone is going back .. if its a software issue, then unless Sony update the software it the problem will still be there even if they replace the microphone. i just think that its terrible that expensive so called "flagship" devices can have such basic problems. after all .. its a telephone and your supposed to be able to communicate on a phone !
As I wrote on the other topic I tested with Viber and Skype calls and there is no echo so my opinion is this is a software problem. Unfortunately I have no guarantee and I have to wait for some dev's to solve this problem.
svetliol said:
As I wrote on the other topic I tested with Viber and Skype calls and there is no echo so my opinion is this is a software problem. Unfortunately I have no guarantee and I have to wait for some dev's to solve this problem.
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well if it helps , i did post a thread in the developers section asking if any one of them could come up with a "fix" for the microphone issues.. guess it depends on how many of them suffer with this problem .. or have the time to devote to a fix . not knowing if its a software or hardware issue don't help ! all i know is i use this phone to speak to my clients , and when day after day im being told they cant hear me properly or they get feedback and a few have just given up and hung up. i cant carry on using this phone as it is !
hi all, my ZU is new, have it a week ago and im love with it but today i notice a strange noise on the speaker on top, the one used to listen in call people!! is a type of static noise, nothing i can listen when i have in my hands but when i put it in my ear i listen!! and that noise only appear when device is locked with screen off, and with no in call. i want to know if anyone notice that in our device?! i cant say if its normal or my devide have a problem!! help plz, sorry for my bad english!
Isnt the volume too high?
Perhaps there is something in "settings>call settings" that may be causing issue. I Read somewhere of someone who turned off both 'Microphone Noise Suppression' and 'Speaker Voice Enhancement' which cleared up sound issues with the ear speaker.
Could be worth a shot
copy2050 said:
hi all, my ZU is new, have it a week ago and im love with it but today i notice a strange noise on the speaker on top, the one used to listen in call people!! is a type of static noise, nothing i can listen when i have in my hands but when i put it in my ear i listen!! and that noise only appear when device is locked with screen off, and with no in call. i want to know if anyone notice that in our device?! i cant say if its normal or my devide have a problem!! help plz, sorry for my bad english!
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It is normal, no Bug or hardware fail
ON my Phone is the same "problem"
copy2050 said:
hi all, my ZU is new, have it a week ago and im love with it but today i notice a strange noise on the speaker on top, the one used to listen in call people!! is a type of static noise, nothing i can listen when i have in my hands but when i put it in my ear i listen!! and that noise only appear when device is locked with screen off, and with no in call. i want to know if anyone notice that in our device?! i cant say if its normal or my devide have a problem!! help plz, sorry for my bad english!
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I know what you are talking about .... It does not come only from earspeaker ... but from the whole top side. It can be heard only when you put the phone close to your ear. But it is annoying during the call.
I think it is badly shielded antenna. The sound it makes sounds the same like interference fom 3G/WiFi/Bluetooth in this video (but less noisy) ... watch this https://www.youtube.com/watch?v=iKP5KmPRvHQ
I have the same problem as other guys on that czechoslovakian forum http://forum.xperia.cz/viewtopic.php?f=82&t=14223 ... they bought their phone in the same store like me
Mr.Bombastic said:
I know what you are talking about .... It does not come only from earspeaker ... but from the whole top side. It can be heard only when you put the phone close to your ear. But it is annoying during the call.
I think it is badly shielded antenna. The sound it makes sounds the same like interference fom 3G/WiFi/Bluetooth in this video (but less noisy) ... watch this https://www.youtube.com/watch?v=iKP5KmPRvHQ
I have the same problem as other guys on that czechoslovakian forum http://forum.xperia.cz/viewtopic.php?f=82&t=14223 ... they bought their phone in the same store like me
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Finnaly someone who know what im talking about, in the video you have posted, the sound i have on speaker of call's is the first noise in that video, but more and more lower not too loud than in video, i cant ear much of it but is the same!
But already see other people have the same "issue" and say is not an issue...so thanks for the reply!