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Oh boy, it has not been the smoothest ride so far with my first Sony phone but I still love it.
So, I am running the OTA 257 rom (shows as model 6806 though in about Phone but my phone is C6802) after I changed to 532 (6806 version) to root.
I just tried the headphone jack and it was not doing anything. Tried another headphone and same thing.
Restarted and now it works BUT the speaker also plays sound. I cannot find a way to stop that. Or sometimes the headphone wont work...frustrating. :/
Maybe related to it showing 6806 rom?
shaolin95 said:
Oh boy, it has not been the smoothest ride so far with my first Sony phone but I still love it.
So, I am running the OTA 257 rom (shows as model 6806 though in about Phone but my phone is C6802) after I changed to 532 (6806 version) to root.
I just tried the headphone jack and it was not doing anything. Tried another headphone and same thing.
Restarted and now it works BUT the speaker also plays sound. I cannot find a way to stop that. Or sometimes the headphone wont work...frustrating. :/
Maybe related to it showing 6806 rom?
Click to expand...
Click to collapse
Have you exposed the minijack to water? It sounds like a software issue since it worked after a reboot, so you got a lot of different ways to test this, but the question is: Are you willing to potentially spend a fair bit of time on it? (re-flashing, resetting etc.)
no water at all, just got the phone. Yeah it did work both at the same time when I tried app sound force or something like that to control where the sounds goes so at least is not dead.
I am more than willing to flash etc. I will be doing other ROMS today to test likely anyway.
Okay. Keep me updated!
Sent from my C6833 using Tapatalk
Hi...
I got a xperia z2 prototye. model 6503.
Everything is working fine, except the call quality. i can hear and understand very well, but the other person has echoes, and very bad sound..
When I use a heatset, there is no problem. and it is almost good, when I put the phone on the table, with speaker on. The problem is worst, when I hold the phone on my ear..
Is it a hard- or software related problem?
I´m now on 17.1.A.2.55
THX
Since others have not complained about this issue, it looks like a hardware issue. Maybe your microphone is faulty?
Take it to Sony and get it checked.
I did some voice recording, and it is brilliant.
Try turning off the noise cancellation feature during calls, and see if there's a difference.
Well it's a prototype so who knows...
Sent from my C6903 using Tapatalk
I have a very similar issue I posted about in my thread...
kuass said:
I did some voice recording, and it is brilliant.
Click to expand...
Click to collapse
As you read in my thread my voice recording is anything but brilliant......what did you use for your testing?
g4rvd4 said:
Try turning off the noise cancellation feature during calls, and see if there's a difference.
Click to expand...
Click to collapse
I first became concerned when I recorded an outgoing message for the phone's default answering machine...As a test I download a voice recording app that let me turn off noise suppression/cancellation.
It brought it from unusable to usable, still not good. But I think your suggestion is a good one, I just don't see why a software tweak improves on something that seems more like a hardware problem. I say that because I can't find a single thing on the web aside from these two posts stating any concerns about it.
This is killing me...turning off noise cancellation only improves the quality in that particular app. Turning it off in the Call settings didn't change anything. I can't record an acceptable answering machine greeting no matter what I do.
EDIT- I also have unlocked my bootloader and thusly lost my DRM Keys... OP has a prototype Z2, perhaps something there?
Same problem here, and mine is not a proto
my nephew and my gf got Z2 too, and same problem...
we hear wel, they can't hear us clearly
Considering that the quality of sound that comes out of the speakers when we hear music, it sure is software problem! In Xperia Z was the same thing in its release!
non proto:
when I'm on earpiece, the caller will always be breaking up. I'll have to disconnect and return the call before everything's crispy again. though there are times they'll complain of not hearing me properly. turning off the "background noise" option seems to help but they'll tell me it's noisy as fuuu.
lol hoping for a software fix I guess.
Sent from my D6503 using Tapatalk
i have had a problem with people being able to hear me clearly ! if i let the phone even drift slightly away from my mouth people say they cant hear me or im breaking up ! ! i had a GS2 before this phone and never had a problem like this . this to me is a hell of a major flaw ... if you struggle to use a mobile phone as what it is designed to do .. then it aint worth a s**t ! i have to keep the phone pressed up against the side of my face all the time im using it ... i cant just wedge it under my chin like i used to do with the old phone. maybe if i root and install a custom ROM it would help this issue ???
strommy1966 said:
i have had a problem with people being able to hear me clearly ! if i let the phone even drift slightly away from my mouth people say they cant hear me or im breaking up ! ! i had a GS2 before this phone and never had a problem like this . this to me is a hell of a major flaw ... if you struggle to use a mobile phone as what it is designed to do .. then it aint worth a s**t ! i have to keep the phone pressed up against the side of my face all the time im using it ... i cant just wedge it under my chin like i used to do with the old phone. maybe if i root and install a custom ROM it would help this issue ???
Click to expand...
Click to collapse
First time I've seen my problem described to the letter. It's especially bad when I hold the phone with my chin and no hands. I turned off noise cancelation under phone settings and people stopped complaining however a few people complained of an echo... Lose, lose. Btw, I'm rooted with a custom ROM and nothing has changed.
Sent from my D6503 using Tapatalk
jiggyb21 said:
First time I've seen my problem described to the letter. It's especially bad when I hold the phone with my chin and no hands. I turned off noise cancelation under phone settings and people stopped complaining however a few people complained of an echo... Lose, lose. Btw, I'm rooted with a custom ROM and nothing has changed.
Sent from my D6503 using Tapatalk
Click to expand...
Click to collapse
oh .. i thought rooting and a custom ROM would solve this problem ! i also have noise cancellation switched off .. but still if i let this phone drift even slightly away from my mouth , immediately people say im breaking up or they just cant hear me ? what the hell good is a damm phone that people cant hear you on ! i can hear them very clearly .. it must just be a crap microphone in the phone
strommy1966 said:
oh .. i thought rooting and a custom ROM would solve this problem ! i also have noise cancellation switched off .. but still if i let this phone drift even slightly away from my mouth , immediately people say im breaking up or they just cant hear me ? what the hell good is a damm phone that people cant hear you on ! i can hear them very clearly .. it must just be a crap microphone in the phone
Click to expand...
Click to collapse
This worries me. I'm planning to buy the z2 but if people in the other end have issues hearing you then I might pass. It's a shame.
Sent from my SGH-T959V using XDA Free mobile app
There should be a speaker voice enhancement option in the call settings menu, not sure whether you've tried this or not but might be worth a shot
neotoky said:
This worries me. I'm planning to buy the z2 but if people in the other end have issues hearing you then I might pass. It's a shame.
Sent from my SGH-T959V using XDA Free mobile app
Click to expand...
Click to collapse
i wouldn't of bought this phone .. trouble is you don't get to test the call quality or anything like that before you buy the phone ! yes now its easy to read this forum about the problems people are having . so wish i had waited and read this forum before i ordered mine. think i will be buying something else in the near future, and try and sell this one
Maybe people should report this to Sony as I don't get any complaints from the receiving end so far. My only complaint is the sound quality of the voice in the earpiece is not rich. The voice lacks low frequency.
goodpenguin said:
Maybe people should report this to Sony as I don't get any complaints from the receiving end so far. My only complaint is the sound quality of the voice in the earpiece is not rich. The voice lacks low frequency.
Click to expand...
Click to collapse
On my handset I constantly have hissing noises during a call and voice breaking up intermittently, but not when I'm on speaker or headphones then it's all crystal clear.
Mine is 14W16 and I've already had it replaced but the problem is still there (replacement device also 14W16).
Does anyone else experience this?
I've already disabled/enabled microphone noise suppression and speaker voice enhancement, but to no effect.
EDIT: My third device (also 14W16) still has this problem, maybe a faulty batch or is it probably a software problem?
EDIT2: Seems to be a software related problem. I have flashed the new 17.1.1.A.0.402 rom and it's almost perfect now.
It seems like a recurring problem...
Hi Guys,
Here's my post on Xperia Care (3 threads dealing with this specific issue):
"I've had the exact same issues since my very first call. I am pretty sure it is a hardware issue and not software or use-related (my phone has never been in contact with water, the issue started in an "out-of-the-box" context and ALL the people I've had over the phone guessed that I changed for a new one just because they could not hear me as clearly as with my former HTC HD2 which I'm starting to deeply regret for this basic use of calling for a phone!).
Searching over the web and through this forum, you can find many people complaining about this problem and saying that a standard exchange did not solve it: would it be a batch problem?? For info, mine is a simlock-free purple model bought in Germany.
Another thing, using noise cancellation is even worse according to my callees so I guess I'll never use this feature, then... All details provided by you guys are described by my friends when I have them on the phone: hissing, hearing me in the distance (muffled sound), hearing their voice in echo (bad Z2 speaker=>mic interaction), vibration (resonance/vibration due to the phone design itself??), hearing like intermittent wind gusts and very very bad sound when I hold the phone between my cheek and shoulder...
As if this would not be bad enough, now the camera application does not record sound anymore when filming (it used to be OK before updating to newer version through PC Companion). Instead of proper sound you hear constant hissing. After a lot of tests I've realised that it now uses the noise cancellation mic instead of the primary one. When running a mic test through Xperia diagnostics menu you can hear back that hissing and no sound at all. Doing the same test through the *#*#7378423#*#* menu gives a different result since I can hear the recording perfectly well (because it is using primary microphone)."
After rebooting my phone, the secondary mic is now working. This leaves me very puzzled now: would it be a software issue in he end??
I'm phoning French Xperia Car hotline tomorrow, keep you posted.
Cheers
Guillaume59000 said:
Hi Guys,
Here's my post on Xperia Care (3 threads dealing with this specific issue):
"I've had the exact same issues since my very first call. I am pretty sure it is a hardware issue and not software or use-related (my phone has never been in contact with water, the issue started in an "out-of-the-box" context and ALL the people I've had over the phone guessed that I changed for a new one just because they could not hear me as clearly as with my former HTC HD2 which I'm starting to deeply regret for this basic use of calling for a phone!).
Searching over the web and through this forum, you can find many people complaining about this problem and saying that a standard exchange did not solve it: would it be a batch problem?? For info, mine is a simlock-free purple model bought in Germany.
Another thing, using noise cancellation is even worse according to my callees so I guess I'll never use this feature, then... All details provided by you guys are described by my friends when I have them on the phone: hissing, hearing me in the distance (muffled sound), hearing their voice in echo (bad Z2 speaker=>mic interaction), vibration (resonance/vibration due to the phone design itself??), hearing like intermittent wind gusts and very very bad sound when I hold the phone between my cheek and shoulder...
As if this would not be bad enough, now the camera application does not record sound anymore when filming (it used to be OK before updating to newer version through PC Companion). Instead of proper sound you hear constant hissing. After a lot of tests I've realised that it now uses the noise cancellation mic instead of the primary one. When running a mic test through Xperia diagnostics menu you can hear back that hissing and no sound at all. Doing the same test through the *#*#7378423#*#* menu gives a different result since I can hear the recording perfectly well (because it is using primary microphone)."
After rebooting my phone, the secondary mic is now working. This leaves me very puzzled now: would it be a software issue in he end??
I'm phoning French Xperia Car hotline tomorrow, keep you posted.
Cheers
Click to expand...
Click to collapse
Any update on this? I just got this phone for my fiancé and it seems that she's having the same issue. I can't hear well.
Must have something to do with positioning the mic and how far it is from the mouth. More than a design problem than a hardware one methinks.
SooSpecial said:
Any update on this? I just got this phone for my fiancé and it seems that she's having the same issue. I can't hear well.
Must have something to do with positioning the mic and how far it is from the mouth. More than a design problem than a hardware one methinks.
Click to expand...
Click to collapse
Hi SooSpecial,
Xperia Care had no explanation about this; they advised me to file a standard exchange procedure with the seller, which I did.
I'm now waiting for my new device, hoping I won't have the same problem anymore.
If not, I would ask for a refund and go for a G3 instead. That would be a pity because I really like the Z2.
I'd advise you to have your girlfriend's handset changed asap, otherwise you would have to go for a repair procedure w/ Sony, which may take approx. 1 month, leaving you without any replacement smartphone if it was a simlock-free one...
FYI, this problem has also been reported on Xperia Care Forum in 3 threads on Frandroid (french forum) and on some customer reviews on Amazon (as far as I know).
Good luck with that
Very weird situation happen only when i use viber between Sony z2 and Galaxy note 3 ,, every time i speak beeps sounds very loud coming out from headphone or from speakers when i use speakers. it only happen when i call my wife she has the Note 3 and i have the Z2,, it never happen with all other phones from my side and her side as well,, both phones are not rooted and everything original out the box,, Sony Z2 with .402 update and Note 3 with 4.4 Kitkat.
If anyone have this weird issue please comment here ...its very very annoying problems ,, i can't speak well in viber
Same issue
Yess..I have the exact same situation with my wife, my Z2 same as yours (same firmware as well) and she is having the note 3.
Can you please tell me if you found any solution?
facereality said:
Yess..I have the exact same situation with my wife, my Z2 same as yours (same firmware as well) and she is having the note 3.
Can you please tell me if you found any solution?
Click to expand...
Click to collapse
Finally someone comment here. unfortunately I didn't find any solution to this annoying problem yet. neither i found another posts online or someone have this issue. if i find a solution or at least know the reason why then i will post it here, please do same so.
How are you finding the sound quality on Viber on the Z2?
I find it to be very quiet & I can barely hear the person I'm talking to & they can barely hear me, emailed Viber support but they weren't much use even though I pointed out that Viber on old Galaxy S3 was nice & loud in both voice & notifications sounds but on the Z2 it is way too quiet, tried Line & the sound is good on that but the app is bloated & the smileys are crap lol.
BanziBaby said:
How are you finding the sound quality on Viber on the Z2?
I find it to be very quiet & I can barely hear the person I'm talking to & they can barely hear me, emailed Viber support but they weren't much use even though I pointed out that Viber on old Galaxy S3 was nice & loud in both voice & notifications sounds but on the Z2 it is way too quiet, tried Line & the sound is good on that but the app is bloated & the smileys are crap lol.
Click to expand...
Click to collapse
Same here. the sound quality is crap. very low sound.. when I am outside i open speaker and put it on my ear and barely can hear the sound.. And the sound of beeps always happen even with speaker on. I had before samsung phone galaxy mega 6.3 and the sound was awesome. Am thinking to buy bluetooth headset to use it instead of the phone
Yeah same here mate, even using it in speaker phone mode the sound is way too quiet & muffled. I'm gonna email their support again, would suggest you do the same. The more reports & complaints they get about it will make them do something about it.
http://support.viber.com/customer/portal/emails/new
BanziBaby said:
Yeah same here mate, even using it in speaker phone mode the sound is way too quiet & muffled. I'm gonna email their support again, would suggest you do the same. The more reports & complaints they get about it will make them do something about it.
http://support.viber.com/customer/portal/emails/new
Click to expand...
Click to collapse
I have sent email to them, hopefully they will reply and fix it.
Cheers mate, post back when they reply to you & I will do the same. Sorry for hijacking the thread BTW
BanziBaby said:
Cheers mate, post back when they reply to you & I will do the same. Sorry for hijacking the thread BTW
Click to expand...
Click to collapse
Any update? I am having same issue. Voice recordings in Viber are very poor. I have contacted online Sony support. And actually it happens not only in Viber. And they told me it's hardware issue. And advised to do firmware restore and hardreset. But my wife has Z2 too with same issues and both phones from different countries, different stores. May be Sony uses new way to record sounds or poor support of microphones in API.
Rustik13 said:
Any update? I am having same issue. Voice recordings in Viber are very poor. I have contacted online Sony support. And actually it happens not only in Viber. And they told me it's hardware issue. And advised to do firmware restore and hardreset. But my wife has Z2 too with same issues and both phones from different countries, different stores. May be Sony uses new way to record sounds or poor support of microphones in API.
Click to expand...
Click to collapse
Did you do firmware restore and hardreset ? if so did it fix it ?
Cena99 said:
Did you do firmware restore and hardreset ? if so did it fix it ?
Click to expand...
Click to collapse
No. I didn't do any of those yet.
OK, guys, just did software repair. Nothing changed. Don't go for it and don't waste your time.
Well I emailed Viber support about the 4th-5th Sept & only got a reply from them yesterday about a month & a half later asking me to install a debug version that will wipe my message history, they suggest to email message history but AFAIK there is no way to restore it.
Pretty pathetic support if you ask me.
at least it's good they replied you.. They didn't reply me till now and it has been more than a month.. now am thinking to buy bluetooth headset just to get rid of this annoying problem but then even with bluetooth headset you can't answer viber calls directly like normal calls.. i read on other threads someone from viber support team said they don't yet support bluetooth headset.. as if viber not everyone use it and majority use normal calls. it's really ridiculous
Sent from my D6503 using XDA Free mobile app
BanziBaby said:
install a debug version that will wipe my message history, they suggest to email message history but AFAIK there is no way to restore it.
Click to expand...
Click to collapse
Root and backup data. Then restore data after you install the new version?
Sent from my D6503 using Tapatalk
Yeah I can use MyBackup Pro to back up the viber data but after restoring it viber won't even open & just force closes right away.
I realised that one of the speakers (right from the usb c port) has some distortion. I was hearing some shhh noise during playbacks, not too strong to make it very obvious. If i listen directly each of the speakers, the spesific one has clearly this additional shhh sound. It can be heard even clearer when you reduce the media volume to minimum during playback, the only speaker producing some sound is that one (only noise shhhh). Any suggestions how that be fixed ( if that is a software issue), otherwise probably my only solution will be to take it for service.
Thanks in advance
Sent from my SM-T820 using Tapatalk
Kyrillos said:
I realised that one of the speakers (right from the usb c port) has some distortion. I was hearing some shhh noise during playbacks, not too strong to make it very obvious. If i listen directly each of the speakers, the spesific one has clearly this additional shhh sound. It can be heard even clearer when you reduce the media volume to minimum during playback, the only speaker producing some sound is that one (only noise shhhh). Any suggestions how that be fixed ( if that is a software issue), otherwise probably my only solution will be to take it for service.
Thanks in advance
Sent from my SM-T820 using Tapatalk
Click to expand...
Click to collapse
First, I would see if noise is present in headphones. Then I would do a factory reset (ugh, I know) to see if that fixes it. Given that it's only 1 of the 4 speakers, I'm willing to bet it's hardware, not software, but I would do the above to rule it out. Good luck.
Sent from my SM-T820 using Tapatalk
standarduser said:
First, I would see if noise is present in headphones. Then I would do a factory reset (ugh, I know) to see if that fixes it. Given that it's only 1 of the 4 speakers, I'm willing to bet it's hardware, not software, but I would do the above to rule it out. Good luck.
Sent from my SM-T820 using Tapatalk
Click to expand...
Click to collapse
Thanks. Headphones have no distortion at all. Spent 13h in plane watching movies. I'm afraid it is a hardware issue.
Sent from my SM-T820 using Tapatalk
Kyrillos said:
I realised that one of the speakers (right from the usb c port) has some distortion. I was hearing some shhh noise during playbacks, not too strong to make it very obvious. If i listen directly each of the speakers, the spesific one has clearly this additional shhh sound. It can be heard even clearer when you reduce the media volume to minimum during playback, the only speaker producing some sound is that one (only noise shhhh). Any suggestions how that be fixed ( if that is a software issue), otherwise probably my only solution will be to take it for service.
Thanks in advance
Sent from my SM-T820 using Tapatalk
Click to expand...
Click to collapse
I had this fu**ing problem but with other speaker in left of usb c port.
But after flash this rom، the problem resolved :
https://www.sammobile.com/firmwares/galaxy-tab-s3/SM-T825/BTU/download/T825XXU1AQF3/175242/
I put all 4 files (ap & bl & csc & ..) in the odin fields and after flash tablet reseted to factory settings.
If you want flash that rom, before it , backup your tab infos and data.
Sent from my SM-T825 using Tapatalk
Hissing from speakers audio playback
Jahandar said:
I had this fu**ing problem but with other speaker in left of usb c port.
But after flash this rom، the problem resolved :
https://www.sammobile.com/firmwares/galaxy-tab-s3/SM-T825/BTU/download/T825XXU1AQF3/175242/
I put all 4 files (ap & bl & csc & ..) in the odin fields and after flash tablet reseted to factory settings.
If you want flash that rom, before it , backup your tab infos and data.
Click to expand...
Click to collapse
Sorry for upping this very old thread, but the same is happening to me after latest stock system upgrade via OTA. I wrote a comprehensive post on Samsung Community where I also summarized:
Code:
1. Static is played at everyboot up and whenever a sound is played
2. It only affects speakers
3. Issue is repeatable and present in safe mode
4. Deactivating OK Google reduces the static but it is still there
5. Every app is up to date
6. The only thing I can think that could have introduced the issue was the latest system update
7. Tablet is new and never had been through any kind of damage
They told me that my device needs a replacement because they think it is a hardware failure, but I read many posts here and there blaming ACR and Skype where users solved the problem by uninstalling them (deactivating Skype on my Tab was not enough but I can't get rid of it without rooting) and you here saying it was solved by flashing another firmware.
So did you really solve the issue by flashing another firmware? What was the difference between the one you flashed and your stock one? (And just for my curiosity, did it include Skype or any other mic enabled apps?).
Thanks!
EDIT: Also see this thread by a user on Reddit. He also blames the lower right speaker. Are there any audio developers here who can tell us what's going on?
Mine is the LTE version. Is this happening on WiFi too?
This is NOT a hardware issue. This was introduced in the latest update. I flashed back to the F3 build and the problem is no longer present. Flashing back to the latest build reintroduces the problem..
ptfdmedic said:
This is NOT a hardware issue. This was introduced in the latest update. I flashed back to the F3 build and the problem is no longer present. Flashing back to the latest build reintroduces the problem..
Click to expand...
Click to collapse
This is a very important statement that also confirms what I reported to Samsung in the thread posted above. I had mine replaced cause I wasn't sure enough to void my warranty and flash a previous firmware, but now that I had it replaced (it's still boxed) I will make sure not to update.
Is there any way we can file a bug report to Samsung? The Assistance forum doesn't seem to be the proper way.
Unfortunately, it will probably come with the latest update already. You'll have to flash back
Sent from my [device_name] using XDA-Developers Legacy app
ptfdmedic said:
Unfortunately, it will probably come with the latest update already. You'll have to flash back
Sent from my [device_name] using XDA-Developers Legacy app
Click to expand...
Click to collapse
Guess what? It did. It came with QI2.
And! The same speaker is producing static.
It's definitely slighter then the one on the device I replaced, but IT IS THERE.
I copied your post to samsung Assistance forums and linked this thread. Hopefully someone will address this issue properly.
So, I caved in against my better judgement and bought a nicely priced, brand new Tab S3 from Amazon Germany (Wifi-only, SM-T820). It indeed has an annoying hissing sound when playing any audio even when volume is actually zero. It seems to come from all four speakers, but it's way more noticeable from the bottom ones.
It came on the QI2 firmware, but already tried downgrading to DBT QF3 and wiping cache/factory reset, with no positive results.
Anyone has anymore insights or updates on this?
Went to a Samsung store and they had two S3 to demo. One of them was on QI2, the other on an earlier firmware. None had this speaker problem. So, I ordered an exchange from Amazon and it's arrived today. It's on QI2 OOTB and it doesn't have this issue either, fortunately.
Sadly I have the same problem on my Tab S3 (on the bottom right speaker).
I've already sent the tablet to be fixed by warranty and it's returned with the bottom right speaker and the whole screen replaced!
Clearly the problem is still there as the hiss is generated by the amplifier and not by the speaker itself!
A solution for this problem
Kyrillos said:
I realised that one of the speakers (right from the usb c port) has some distortion. I was hearing some shhh noise during playbacks, not too strong to make it very obvious. If i listen directly each of the speakers, the spesific one has clearly this additional shhh sound. It can be heard even clearer when you reduce the media volume to minimum during playback, the only speaker producing some sound is that one (only noise shhhh). Any suggestions how that be fixed ( if that is a software issue), otherwise probably my only solution will be to take it for service.
Thanks in advance
Sent from my SM-T820 using Tapatalk
Click to expand...
Click to collapse
I had the same problem with the right bottom speaker.
After a factory reset the problem remained.
But at last by wiping the cash partition and factory reset at the same time the problem solved.
Now I have android 8 on my tablet without any distortion in that speaker.
Hi I have a Sony Z2 with upto date software bought in 2014.
All this while for 1 year there was no problem but all of a sudden when im making a Watsup,Skype or Messenger call then I cannot hear the other person clearly nor can the other person hear me. Its having disturbance and the voice is breaking, unlike before.
But when Im making a normal phone call to that same person then the line is clear.
Im facing the problem on my wifi at home and also while using a internet pack.
The calls are being made from Qatar to India. My phone shows internal memory 75% used if that helps.
Ive done the test for diagnostics on the phone and they came out good could hear the audio clearly and the microphone also. While playing music there is no problem.
Ive tried using two headphones and also without them, but still same problem.
Any suggestions please
carl_ton said:
Hi I have a Sony Z2 with upto date software bought in 2014.
All this while for 1 year there was no problem but all of a sudden when im making a Watsup,Skype or Messenger call then I cannot hear the other person clearly nor can the other person hear me. Its having disturbance and the voice is breaking, unlike before.
But when Im making a normal phone call to that same person then the line is clear.
Im facing the problem on my wifi at home and also while using a internet pack.
The calls are being made from Qatar to India. My phone shows internal memory 75% used if that helps.
Ive done the test for diagnostics on the phone and they came out good could hear the audio clearly and the microphone also. While playing music there is no problem.
Ive tried using two headphones and also without them, but still same problem.
Any suggestions please
Click to expand...
Click to collapse
Maybe there's a fault at the other end
Sent from my Xperia Z2 using XDA Labs