random factory reset, full data loss? - Xperia Z2 Q&A, Help & Troubleshooting

Was out earlier today, all Was fine with my phone, and never had an issue before. Then next thing I know I take my phone out of my Pocket and everything is in chinese, and apps gone, same widget setup as it came from the factory. I tried rebooting and changing the language to english. Also noticed that terms/privacy policy Was not already checked as usual (I got the phone from Taiwan a few months back and havent put a sim in it yet, just using on wifi, so it asks me for language/terms every time I reboot, but it has never been a problem in the past)
Everything is gone now, pics, videos, apps, and all data, even files I saved in folders I created myself in internal storage. I dont think I could havent "butt dialed" that sequence of commnds, especially since you have to select an extra setting if you want internal storage to be wiped during factory reset (I think). Possible but not likely...anyone else seen this? And more importantly is there anything I can do to get my data back?? I lost all pics from the vacation we're on and a ton of pics of my kids and family... I'm hoping its just some profile switch function IM not aware of, but I doubt it since storage space is all free now
One other interesting thing, google loaded and havent searc results in chinese, even after I selected English. phone UI did change successfully, but for same reason google still thinks I want chinese.

That doesnt sound normal
Try flashing a FTF with flashtool (flashtool.net)
See if it happens again, your firmware may not have been written right during manufacturing of your device
Sent from my D6503 using XDA Premium 4 mobile app

You don't want to flash anything if you want any chance of getting your data back, you need to stop using it and run a data recovery program as soon as you can, more chance of getting some of your data back

Mr.R™ said:
You don't want to flash anything if you want any chance of getting your data back, you need to stop using it and run a data recovery program as soon as you can, more chance of getting some of your data back
Click to expand...
Click to collapse
Thanks, that's what I was thinking. Outside of the initial investigation, I pretty much stopped using the phone altogether and shut it off. I'm still on vacation so I haven't tried any recovery apps yet. My phone is not rooted currently, does anyone have any recommendations on the best recovery tool to use in that case? The first one I checked out was Dr. Fone, as well as an app based tool, but that one required root access. I'm hoping the most effective tools don't require root, as I don't want to mess up my chances of getting my data back during the rooting process.

As long as your computer recognises it you can use any recovery tool that supports flash memory via your pc

Mr.R™ said:
As long as your computer recognises it you can use any recovery tool that supports flash memory via your pc
Click to expand...
Click to collapse
Ah that's good to know, thanks. I tried using a few android specific ones last night. Dr Fone connected to my phone and started installing drivers I think, then just crapped out. The other one (Tenoshare i think) made it all the way to scanning (it said it didn't recognize my phone model, but let me continue anyeway), but the process hung during the scan. When I restarted it, it told me I needed to root my phone, which is weird since it let me scan before...
I'll keep digging around, hope I can find something that works!
EDIT:
Finally decided to root it since I was having no luck, and that did help for a few of the apps. Unfortunately it seems the only recoverable data is the stuff I had already backed up to the card. No photos or videos taken after that come up, which also seems very strange to me... I have no idea what happened, one minute everything was normal, the next it was like I just picked it up fresh out of the box : /

Related

Bluetooth does not work since upgrading to new ROM

I upgraded to the new Beta ROM, and it would appear that I'm the only one that's lost all ability to use Bluetooth on my Mogul.
I've tried asking around within the main threads but the fast pace of them has led to my posts being buried. I just need to know if there's any reg edits or CAB'd downloads that I can use to reactivate Bluetooth on my phone.
I really don't want to Hard Reset or reflash my phone and go through the ROM process again(outside of Bluetooth, it was a great install for me).
Anyone able to help?
neilson said:
I upgraded to the new Beta ROM, and it would appear that I'm the only one that's lost all ability to use Bluetooth on my Mogul.
I've tried asking around within the main threads but the fast pace of them has led to my posts being buried. I just need to know if there's any reg edits or CAB'd downloads that I can use to reactivate Bluetooth on my phone.
I really don't want to Hard Reset or reflash my phone and go through the ROM process again(outside of Bluetooth, it was a great install for me).
Anyone able to help?
Click to expand...
Click to collapse
*cough* Does nobody have the answer? I really don't want to Hard Reset.
Bluetooth is working fine for me. I don't what else to tell you.
Just did Hard Reset. We'll see what happens.
EDIT: I'll be damned. It actually worked, Bluetooth is working now.
Well, best get to crackin' on reinstalling info and all that on my phone now.
as you inswtall apps and do whatever settings and tweaks you do keep checking BT, maybe you can find out what killed it
defaultdotxbe said:
as you inswtall apps and do whatever settings and tweaks you do keep checking BT, maybe you can find out what killed it
Click to expand...
Click to collapse
Exactly what I'm doing. I'm thinking that when I initally reinstalled programs, I ignored restarting when certain programs said to, and just waited to restart after "installing" everything.
This time, I'm taking it slow and paying attention.
still doing ok? always remember that as long as the rom has sucessfully installed, a hard reset wont hurt your phone, but just reset it like its the first time you've used it
kmartburrito said:
still doing ok? always remember that as long as the rom has sucessfully installed, a hard reset wont hurt your phone, but just reset it like its the first time you've used it
Click to expand...
Click to collapse
Works flawlessly now, on all fronts.
I fully recommend to everyone that whenever they do a ROM flash, always do 1 hard reset after the flash just to make sure everything's kosher.
Also, when installing programs, if they ask you to restart the phone after the installation is complete, just do it. It's not gonna make things easier by just doing 1 single restart after installing 50 programs on your phone.

Device unusable after a notification (no sound, freezing) *new phone on the way*

Ok, so I've been having some super odd problems with my GS3 that I've sort of narrowed down.
When plugging into a PC (to charge or copy files) I'll lose any and all sound, even after a reboot. Usually a power off/on will fix it, or I might have to pull the battery.
Also, sometimes it will start to freeze up. It will be butter smooth for a few seconds, then freeze for 3-5 seconds. Usually recording all of my touches, and then quickly doing them all when it un-freezes. This I usually can NOT get to stop without pulling the battery, and even then it might do it again. Sometimes after I unplug from the PC, and I get a notification for a text, it won't play the sound, and sit there and vibrate continuous for 5-10 seconds. Then the freezing will start.
The freezing comes and goes, but usually gets started shortly after I've been plugged into the PC. I've also seen the MTP app start, and freeze.
It did this stock. Now I've completely wiped and flashed Omega, and a Abyss kernel. Its still doing it. The sound always goes out, but the freezing seems to have subsided a bit. I did wipe my app backups, do new ones, and restore those.
Does this sound like a hardware issue, or software? I can't find ANY apps that are locking up/sucking up CPU time. What app could be causing something like this? Apex? Liteflow? I am having problems with Apex, where a few times a day when going back to the home screen it will stop working, and show a black screen till it loads. Its not the phone itself, notification bar still works and everything else works, but Apex just blacks out until reloading.
I did root when I got the phone, and restored my apps (apps ONLY) from a backup made with my HTC One X. I'm still using those apps/app data.
One more thing, I can safely say I only started having issue after I flashed my first .zip in recovery. It was for the Camera mod, someone had made a flashable .zip file. After I flashed that, the phone went crazy. No sound, locking up, nothing worked, and it took several reboots for it to settle down and start working.
None of this happens when plugging into power only, just a PC.
Ideas?
EDIT:
Ok, I'm pretty certain this problem is started by a notification. It only seems to start happening if I get a notification, and it will do the crazy 10 second vibration, followed by no sound, and freezing.
Also even when its working normally, everytime I get a notification I have odd problems. Maybe a stutter, sometimes the keyboard closes, etc.
Today it started shutting off by itself.
EDIT 2:
I have a new phone on the way from Negri. I'm returning this one to let them deal with the RMA to Samsung.
Try resetting your phone and then try again.
Ok, I've removed Apex for the time being, no different. Also, its doing it now without having plugged it into USB, so thats not it. Doing it right now actually. No sound, and freezing. I noticed it exactly happend while I was in the camera app, and a notification came through.
I don't understand, I wiped when I installed Omega??
EDIT: And just sitting there for awhile, its fine again. Didn't restart it at all, just let it sit for a few minutes.
And now, I'm using the camera again and it happened. Can this have something to do with the camera mod?
I'm going to subscribe to this thread. I'm also experiencing the same problems as you, because of this I'm going to re-flash Stock Firmware and see if the problem persists, because it could be due to a bad flash of the Software.
My thread can be found here on XDA. Please alert me if you find a fix, will do the same for you
jaaystott said:
I'm going to subscribe to this thread. I'm also experiencing the same problems as you, because of this I'm going to re-flash Stock Firmware and see if the problem persists, because it could be due to a bad flash of the Software.
My thread can be found here on XDA. Please alert me if you find a fix, will do the same for you
Click to expand...
Click to collapse
Yeah your having the EXACT same issue. Mine won't always do the 6 second vibration for a text though. (has done it a few times)
What worries me is that I *have* wiped, and reflashed a ROM. So any software problem should be gone.
I'm going to do a hard reset tonight (wipe everything) and reflash the latest Omega. I'm not going to restore my TB backup either. We'll see what happens.
BoostedSR20 said:
Yeah your having the EXACT same issue. Mine won't always do the 6 second vibration for a text though. (has done it a few times)
What worries me is that I *have* wiped, and reflashed a ROM. So any software problem should be gone.
I'm going to do a hard reset tonight (wipe everything) and reflash the latest Omega. I'm not going to restore my TB backup either. We'll see what happens.
Click to expand...
Click to collapse
How do you do a hard reset? I have yet to flash my firmware yet, it still has 17 minutes on the download ticker, so I might do a hard reset and then install the firmware like yourself.
Also, I've noticed that due to this issue, I don't always receive notification sounds when the screen is off. Interestingly mine does not seem to be affected on USB, I've never had a problem with that and have synced with Kies many times. What was your battery level when this problem occurred?
jaaystott said:
How do you do a hard reset? I have yet to flash my firmware yet, it still has 17 minutes on the download ticker, so I might do a hard reset and then install the firmware like yourself.
Also, I've noticed that due to this issue, I don't always receive notification sounds when the screen is off. Interestingly mine does not seem to be affected on USB, I've never had a problem with that and have synced with Kies many times. What was your battery level when this problem occurred?
Click to expand...
Click to collapse
Well today it started happening while using the camera and a notification came through. It hasn't been plugged into USB at all. Its happened at all different battery levels.
I think I'm going to download and flash a stock firmware and try that for awhile. I'll hard reset first.
Here is how to do a hard reset: http://forum.xda-developers.com/showthread.php?t=1706282&highlight=hard+reset
BoostedSR20 said:
Well today it started happening while using the camera and a notification came through. It hasn't been plugged into USB at all. Its happened at all different battery levels.
I think I'm going to download and flash a stock firmware and try that for awhile. I'll hard reset first.
Here is how to do a hard reset: http://forum.xda-developers.com/showthread.php?t=1706282&highlight=hard+reset
Click to expand...
Click to collapse
Alright tell me how it goes. Mine has been going on for a few days now, however it only started happening today after the battery got below 50% so I thought maybe it was associated with that.
Thanks for the link!
Ok here is what I did:
Hard reset using the method listed above
Flashed the latest firmware w/Odin - http://forum.xda-developers.com/showthread.php?t=1646610
Hard reset again
Enter my Gmail account, *no* apps restored
Lets see what happens. I'm *not* going to do a restore w/Titanium backup until I'm satisfied its fixed. (And then I will probably just unlock/flash recovery, and flash the latest Omega ROM)
BoostedSR20 said:
Ok here is what I did:
Hard reset using the method listed above
Flashed the latest firmware w/Odin - http://forum.xda-developers.com/showthread.php?t=1646610
Hard reset again
Enter my Gmail account, *no* apps restored
Lets see what happens. I'm *not* going to do a restore w/Titanium backup until I'm satisfied its fixed. (And then I will probably just unlock/flash recovery, and flash the latest Omega ROM)
Click to expand...
Click to collapse
I did the exact same process, and I'm not going to be backing up at all! Thought I had broken my phone at first as it wouldn't pick up any reception, turns out the mast down the road had rebooted
Must say, seems snappier already, probably a placebo effect though
Ok, I've used the camera, plugged it into the PC... done some other stuff. I'll use it for awhile tonight and get some notifications and see what happens.
So far so good.
BoostedSR20 said:
Ok, I've used the camera, plugged it into the PC... done some other stuff. I'll use it for awhile tonight and get some notifications and see what happens.
So far so good.
Click to expand...
Click to collapse
Same here, all seems good
All good for me as well. Trying to do everything with the phone, even posting this on the browser. The stock apps are killing me though...
But very snappy, and no issues.
BoostedSR20 said:
All good for me as well. Trying to do everything with the phone, even posting this on the browser. The stock apps are killing me though...
But very snappy, and no issues.
Click to expand...
Click to collapse
My phone is definitely much faster, even the home screen isn't drawing my widgets every single time I go to it! My theory is it was just a bad factory flash, the first time I flashed back with Odin my Messages app kept force closing so I glad to re-flash again. I'll keep you posted if problems crop up again.
Sent from my GT-I9300 using XDA
jaaystott said:
My phone is definitely much faster, even the home screen isn't drawing my widgets every single time I go to it! My theory is it was just a bad factory flash, the first time I flashed back with Odin my Messages app kept force closing so I glad to re-flash again. I'll keep you posted if problems crop up again.
Sent from my GT-I9300 using XDA
Click to expand...
Click to collapse
I'll do the same...
Everything was great, so I decided to root and do a TB restore. Things were still perfectly smooth, then I got a text and had the 6 second vibration, and lost sound. Had to restart. Never froze though.
Awesome.
EDIT:
Ok, after the reboot, the sound worked one time for the unlock screen, then went back out. And the phone froze.
BoostedSR20 said:
Everything was great, so I decided to root and do a TB restore. Things were still perfectly smooth, then I got a text and had the 6 second vibration, and lost sound. Had to restart. Never froze though.
Awesome.
EDIT:
Ok, after the reboot, the sound worked one time for the unlock screen, then went back out. And the phone froze.
Click to expand...
Click to collapse
Hmm, I've glad several notifications and haven't put my phone done since the re-flash and I've had absolutely no problems whatsoever. All I can suggest is that possibly the restore that you did has installed the bad files? I did a bit of research and apparently Odin will not wipe old files off your phone that it doesn't need to, but a factory restore will.. guess this fits in with the problem you have had if it was a bad factory flash that was causing this problem in the first place.
Sent from my GT-I9300 using XDA
jaaystott said:
Hmm, I've glad several notifications and haven't put my phone done since the re-flash and I've had absolutely no problems whatsoever. All I can suggest is that possibly the restore that you did has installed the bad files? I did a bit of research and apparently Odin will not wipe old files off your phone that it doesn't need to, but a factory restore will.. guess this fits in with the problem you have had if it was a bad factory flash that was causing this problem in the first place.
Sent from my GT-I9300 using XDA
Click to expand...
Click to collapse
My TB restore is not a factory restore, all its doing is restoring apps+data. No system data at all.
The phone right now has no sound, and is pretty much unusable.
BoostedSR20 said:
My TB restore is not a factory restore, all its doing is restoring apps+data. No system data at all.
The phone right now has no sound, and is pretty much unusable.
Click to expand...
Click to collapse
My bad, getting Nandroid and TB back ups mixed up! I don't really know what to suggest now, apart from the fact that I would imagine its directly linked to the restore you've done, as it was only after you did this the problems persisted and that back up comes from a system that also had that problem? I fixed the sound by removing my battery, or sometimes it worked by putting it on charge. Either way, maybe its best to just start again for you rather than installing a back up?
Sent from my GT-I9300 using XDA
jaaystott said:
My bad, getting Nandroid and TB back ups mixed up! I don't really know what to suggest now, apart from the fact that I would imagine its directly linked to the restore you've done, as it was only after you did this the problems persisted and that back up comes from a system that also had that problem? I fixed the sound by removing my battery, or sometimes it worked by putting it on charge. Either way, maybe its best to just start again for you rather than installing a back up?
Sent from my GT-I9300 using XDA
Click to expand...
Click to collapse
Yeah, I already did another hard reset. This time I let Google restore my apps. (right from the market, no data)
So far its ok, but to early to tell...

Boot loop help I am stuck

PLEASE HE:LP because I LOVE my Atrix!! For the first time, I am stuck. Atrix boots up, screens open, and shortly after it reboots.
The same thing happens even when I start in safe mode.
The last thing I did was move a bunch of apps to the MEDIA AREA. (Is that the /data directory?)
It looks like the phone does not reboot when I remove the sim card.
I am running Droid Explorer on my computer and the computer sees the internal files.
Other than resetting the phone which Id prefer not to do,:good: do I have any options to try and fix this?
I am rooted and running latest OTA 2.3.6.
ANY ASSISTANCE APPRECIATED. !!!!!
THERE IS SOMETHING THAT RUNS THAT MAKES THE PHONE REBOOT AND i DONT KNOW HOW TO FIND WHAT IT IS.
thanks.
Reflash the zip for your favorite rom using Cwm. The files missing will be recreated.
Sent from my Atrix using Tapatalk 2
If the phone doesn't reboot with no sim, it could be a bad sim card. Try getting it replaced before you do anything drastic. Its been known to happen and happened to me.
i DUNNO
pre4speed said:
If the phone doesn't reboot with no sim, it could be a bad sim card. Try getting it replaced before you do anything drastic. Its been known to happen and happened to me.
Click to expand...
Click to collapse
When I put the phone into airplane mode it still reboots so I dont think its the sim but I will go to AT&T tomorrow and try another sim card and see. When I remove the sim and boot up it does not log into the phone network and a lot of processes do not start up. I recently set up GROOVE IP, and used a new VOIP via google and stayed away from my mobile number but I can try unlinking Groove IP and turn off the google link and see what happens. I wish there were a way to record a log using Android Explorer or the phones built in android utility so I can see at which point it reboots.
panflute said:
When I put the phone into airplane mode it still reboots so I dont think its the sim but I will go to AT&T tomorrow and try another sim card and see. When I remove the sim and boot up it does not log into the phone network and a lot of processes do not start up. I recently set up GROOVE IP, and used a new VOIP via google and stayed away from my mobile number but I can try unlinking Groove IP and turn off the google link and see what happens. I wish there were a way to record a log using Android Explorer or the phones built in android utility so I can see at which point it reboots.
Click to expand...
Click to collapse
Grab a logcat app off the market.
pre4speed said:
Grab a logcat app off the market.
Click to expand...
Click to collapse
Thanks.... the phone does not stay on long enough to install or start anything, but Ill look at them.The phone stays on long enough to remove maybe 1 program every 5 reboots or so, even in safe mode. It boots up faster in safe mode, but it turns off quicker too. Ive uninstalled about 5 programs that were on the media area so far. I am thinking there may be more than 1 program that manipulates the notification LED on startup, so that is my next program(s) to try to uninstall. I did get into my startup manager and stopped all newer user apps.
Try flashing a new kernel, i've been though that and faux kernel solved the problem
I had the same thing happen to me.
First thing I had to do is go to a different PC (one running XP)
Try to reload Rom Racer's Recovery thru Fastboot.
After it has flashed it
install the Rom again.
Make sure you do the wipes that the ROM calls for.
It worked for me!
Good Luck!

[q] Updating a Motorola devour without a service provider

So a few days ago my friend gave me his old phone -- a Motorola Devour. I was pretty happy about it, until i found out about Motoblur, and how until i fully disabled it it would just factory restore the phone every time I turned it off and back on. So then I went through a huge process trying to disable that and keep everything on restart, which I did. My question here, as you may have gathered from the title, is this: Is there a way to update the phone without having a service provider? The main reason I did all of this was to try and get some free wifi texting apps because I haven't had a way of communicating with some of my friends in a while, none of which I can find in the store, I'm assuming because the phone is out of date. Thanks in advance
help
pyrhead said:
So a few days ago my friend gave me his old phone -- a Motorola Devour. I was pretty happy about it, until i found out about Motoblur, and how until i fully disabled it it would just factory restore the phone every time I turned it off and back on. So then I went through a huge process trying to disable that and keep everything on restart, which I did. My question here, as you may have gathered from the title, is this: Is there a way to update the phone without having a service provider? The main reason I did all of this was to try and get some free wifi texting apps because I haven't had a way of communicating with some of my friends in a while, none of which I can find in the store, I'm assuming because the phone is out of date. Thanks in advance
Click to expand...
Click to collapse
how did you get it to keep everything without restart?
waltercraigsr said:
how did you get it to keep everything without restart?
Click to expand...
Click to collapse
I had to install a root, then go into the files and delete the thing that makes blur required to run the phone without factory resets every time it restarts.

Careful. Today's OTA hosed my phone..

I took the small OTA last night and have since been having data connection problems as well as noise though the Beats headset while browsing. I am in a great 4G area but I am getting connection timeouts intermittently after my connection goes from indicating 3 bars of 4G then switching to 3 bars of 3G. It takes about 30-60 seconds for the connection to time out. While I'm using the data connection I hear a high pitched buzzing through the headset if I am listening to music or (anything that is sending audio to the headset). It sounds like the radio is creating interference.
Verizon is stumped. I'm sure they'll send out a new device but I would be careful about taking the OTA. Hopefully this is an isolated incident but who knows.
Do an adb backup & back up internal storage. Flash/Confirm stock recovery then in fastboot try a factory reset. Confirm boot and double check data. I remember having to do this when coming from GB firmware to ICS. This might apply for the OTA.
I'll give that a shot and report back...
Snuzzo said:
Do an adb backup & back up internal storage. Flash/Confirm stock recovery then in fastboot try a factory reset. Confirm boot and double check data. I remember having to do this when coming from GB firmware to ICS. This might apply for the OTA.
Click to expand...
Click to collapse
I can only get data for a few seconds at a time now, so it's worth a try. The buzzing through the headphones while browsing and trying to use the data connection is bizarre.
By the way, all stock here: no root, etc.
Thermionics said:
I can only get data for a few seconds at a time now, so it's worth a try. The buzzing through the headphones while browsing and trying to use the data connection is bizarre.
By the way, all stock here: no root, etc.
Click to expand...
Click to collapse
Ah ok. Do the ADB backup before factory reset so you don't lose apps and system data.
Thermionics said:
Verizon is stumped. I'm sure they'll send out a new device but I would be careful about taking the OTA. Hopefully this is an isolated incident but who knows.
Click to expand...
Click to collapse
I'm not sure if your isolated in this, as I have not had the circumstance to be listening and browsing yet, but the OTA is going to happen. You can deffer and deffer but one morning you'll wake up to the result of the OTA. That's just the way they roll. It sometimes sucks when you start reading about all of the bugs people are having, and/or the new problems these "tested" OTAs have.
Snuzzo said:
Ah ok. Do the ADB backup before factory reset so you don't lose apps and system data.
Click to expand...
Click to collapse
Not sure what ADB is, but unless it is a root thing which the OP was not, nothing is going to stop you from loosing system or app data. As for just the apps, Google woke up a couple of years back and started saving all of your apps so that re-installing them is a snap. Amazon is doing the same. The nice thing about Google now is they are finally allowing you to delete apps you no longer want in your list. As for apps from other sources I only have two that I have to reinstall from the interweb.
My only question is why does Android not allow you to restore app data? Basically they are forcing people to root to have basic luxuries. Not having to set up 6 emails again and again, not making you sign into all of your personal apps, putting your screens back the way they were when you started. In one thread there was a person who said they actually enjoyed the latter part of that, saying that was how they got out of their rut with their set up. Which I can kind of see with the app installation, but the screen set up is a different story. Revisiting apps and deciding if this is something you really want to keep is one thing, but at the same time if it isn't bothering you, then you're not worried about it.
It's not a root function. Does not require root at all.
Snuzzo said:
It's not a root function. Does not require root at all.
Click to expand...
Click to collapse
And you don't loss your app or system data? I'll have to look at that one.
I've had all sorts of data issues with this update as well (was already kinda crappy after the last update, now it's way worse).
Here's some info on the built in backup for ICS
I can't post links yet but just google "android ics backup" and go to the second link.
When I run it my phone starts then backs up a few gig of data then exits out, no confirmation message but also no error message. I think I'm just going to keep trying until I get two backups that are the same size :-/
Let me ask you this.......
What is your current hboot? Go double check.
What are your radio/baseband versions?
Sent from The Punishment Dungeon!
So this morning this update got pushed to my phone even though I was still on GB and it screwed it up.
Edit: Thanks to you guys and the RUU, I am now up and running again

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