Need help fast, PLEASE!!!! - Sprint HTC EVO 4G LTE

i am trying to root a friends htc evo 4g lte, and finally got the bootloader unlocked, then started the root process. i got to the point of the custom recovery, where you mount the internal storage, but it some how has been deleted, and it is asking me for a decrypt password, to unlock the internal storage data, and that i only have 30 attempts before it will be lost. according to her, she has never setup any accounts or passwords on her phone, so i am wondering if there is a factory password, or what else I should do, as the root process was in the middle, and not complete? please get me an answer to this, as she uses this phone for her business, and needs it immediately. i have samsung phones, and the root is much easier, so i didn't expect all of this. any help is extremely appreciated.

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stevae said:
i am trying to root a friends htc evo 4g lte, and finally got the bootloader unlocked, then started the root process. i got to the point of the custom recovery, where you mount the internal storage, but it some how has been deleted, and it is asking me for a decrypt password, to unlock the internal storage data, and that i only have 30 attempts before it will be lost. according to her, she has never setup any accounts or passwords on her phone, so i am wondering if there is a factory password, or what else I should do, as the root process was in the middle, and not complete? please get me an answer to this, as she uses this phone for her business, and needs it immediately. i have samsung phones, and the root is much easier, so i didn't expect all of this. any help is extremely appreciated.
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Unlocking the bootloader wipes the phone so any internal data I believe isn't there anymore. Reboot back to fastboot and try reflashing the recovery. Also HBOOT info would probably help. Just keep calm. It'll be okay.
Sent from my EVO using XDA Premium 4 mobile app

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gstanke said:
Unlocking the bootloader wipes the phone so any internal data I believe isn't there anymore. Reboot back to fastboot and try reflashing the recovery. Also HBOOT info would probably help. Just keep calm. It'll be okay.
Sent from my EVO using XDA Premium 4 mobile app
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if this was my phone i would be a lot calmer, but this is her only phone, and she uses it for business. the samsung rooting is a million times easier, and without a single problem. i have done dozens of them, and NEVER had any issues. i don't understand why htc makes you do the bootloaded, which is a monster process all to its own, and then puts you through so many trials and tribulations to complete the root. when i root a samsung, all the information is still thereso i assumed it would be the same on any android device. as you can imagine, i am bugging to lose her all her info.
ok, so i reflashed recovery using the cmd prompt, and it flashed ok. then i loaded supersu. no problem. but then when i try to load the stock htc rom, it says it can't find md5, and reloads into a white screen with green htc on it. that's it. it goes no further. anything you can tell me to help get this thing up and running?

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stevae said:
if this was my phone i would be a lot calmer, but this is her only phone, and she uses it for business. the samsung rooting is a million times easier, and without a single problem. i have done dozens of them, and NEVER had any issues. i don't understand why htc makes you do the bootloaded, which is a monster process all to its own, and then puts you through so many trials and tribulations to complete the root. when i root a samsung, all the information is still thereso i assumed it would be the same on any android device. as you can imagine, i am bugging to lose her all her info.
ok, so i reflashed recovery using the cmd prompt, and it flashed ok. then i loaded supersu. no problem. but then when i try to load the stock htc rom, it says it can't find md5, and reloads into a white screen with green htc on it. that's it. it goes no further. anything you can tell me to help get this thing up and running?
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Click to collapse
What rom are you trying to flash? Also HBOOT info I'm guessing HBOOT 2.09.0000
Sent from my EVO using XDA Premium 4 mobile app

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gstanke said:
What rom are you trying to flash? Also HBOOT info I'm guessing HBOOT 2.09.0000
Sent from my EVO using XDA Premium 4 mobile app
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Click to collapse
the hboot is 2.10.0000
and the rom is: Download 3.16.651.3 Stock Firmware with root for HTC Evo 4G LTE (Flash with TWRP after factory reset)
when i try to flash it, it says, "no md5 file". then just goes to the white screen and stays there.
but i am willing to flash any rom to get it up and running. i have no problems getting into bootloader or recovery.
top of my fastboot screen says:
******* tampered
******* unlocked
jewel PVT SHIP S-ON RL
HBOOT-2.10.0000
RADIO 1.13.11.1105
OpenDSP-V33.1.0.45.1128
eMMC-boot

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stevae said:
the hboot is 2.10.0000
and the rom is: Download 3.16.651.3 Stock Firmware with root for HTC Evo 4G LTE (Flash with TWRP after factory reset)
when i try to flash it, it says, "no md5 file". then just goes to the white screen and stays there.
but i am willing to flash any rom to get it up and running. i have no problems getting into bootloader or recovery.
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Click to collapse
Did you or she ruu to the new partition? If so, try this one, http://forum.xda-developers.com/showthread.php?t=2807651
Sent from my EVO using XDA Premium 4 mobile app

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gstanke said:
Did you or she ruu to the new partition? If so, try this one, http://forum.xda-developers.com/showthread.php?t=2807651
Sent from my EVO using XDA Premium 4 mobile app
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man, i don't even know what ruu is? we don't have that with samsung phones. when i wiped the partition, i just tried to load the twrp and then the rom.
so i'm guessing you want me to flash: Novitious_Jewel_4.3_Sense5.5_N1.zip - 831.88 MB
do i just flash it like any other rom, or do i have to do something special for this ruu?

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It's a normal rom but you saying HBOOT 2.10.0000 tells me that someone updated it. Before you started the process was the phone Android version 4.3?
Sent from my EVO using XDA Premium 4 mobile app
---------- Post added at 03:50 AM ---------- Previous post was at 03:49 AM ----------
Is there any way you could post a pic of the bootloader screen?
Sent from my EVO using XDA Premium 4 mobile app

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gstanke said:
It's a normal rom but you saying HBOOT 2.10.0000 tells me that someone updated it. Before you started the process was the phone Android version 4.3?
Sent from my EVO using XDA Premium 4 mobile app
---------- Post added at 03:50 AM ---------- Previous post was at 03:49 AM ----------
Is there any way you could post a pic of the bootloader screen?
Sent from my EVO using XDA Premium 4 mobile app
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Click to collapse
i think it was. and yes, it was upgraded today. i spent quite a while unlocking the bootloader. that took forever. then i tried to root it. but had a problem right in the middle of that. when i went to mount the int sd card, it said nothing was there. then it told me i needed a decrypt password. so i was told to wipe everything. so i did. then reloaded twrp and supersu. that is where i am now. man, i just want to get this thing up and running again, no matter what rom or anything else. this is not my phone, and she uses it for business. she needs it as soon as possible, and i know so very little about htc.

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stevae said:
i think it was. and yes, it was upgraded today. i spent quite a while unlocking the bootloader. that took forever. then i tried to root it. but had a problem right in the middle of that. when i went to mount the int sd card, it said nothing was there. then it told me i needed a decrypt password. so i was told to wipe everything. so i did. then reloaded twrp and supersu. that is where i am now.
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Well since it was updated you need a rom that is built on the new layout. The link I have you is for a rom that should work fine for you. It is sense 5.5 and personally I love it. Hopefully your friend will too. Just dl and flash. Also you need a modified twrp recovery from Captain_Throwback.
Sent from my EVO using XDA Premium 4 mobile app

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gstanke said:
Well since it was updated you need a rom that is built on the new layout. The link I have you is for a rom that should work fine for you. It is sense 5.5 and personally I love it. Hopefully your friend will too. Just dl and flash. Also you need a modified twrp recovery from Captain_Throwback.
Sent from my EVO using XDA Premium 4 mobile app
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Click to collapse
so the recovery i have won't work? do you have a link for this modified twrp? and is it a zip file, because i can flash zip files, but image files don't even show up.

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stevae said:
so the recovery i have won't work? do you have a link for this modified twrp? and is it a zip file, because i can flash zip files, but image files don't even show up.
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http://forum.xda-developers.com/showthread.php?p=50112370
Either of the twrps listed in this thread should work. Fastboot flash recovery nameofrecovery.img. personally I would rename the recovery to either twrp or recovery and make sure it is in the same folder as the fastboot files. Or if you are s-off put in a zip fodder after renaming to recovery.img
Sent from my EVO using XDA Premium 4 mobile app

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gstanke said:
http://forum.xda-developers.com/showthread.php?p=50112370
Either of the twrps listed in this thread should work. Fastboot flash recovery nameofrecovery.img. personally I would rename the recovery to either twrp or recovery and make sure it is in the same folder as the fastboot files. Or if you are s-off put in a zip fodder after renaming to recovery.img
Sent from my EVO using XDA Premium 4 mobile app
Click to expand...
Click to collapse
ok, i got them. i'll go give it a shot. i really appreciate all the help, i'll hit your thanks bar many times.
update: i hit your thanks bar for every post you made in this thread. thanks again. hope it all works.

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man, i can't believe i went through all the things i went through, and i am right back in the same boat i was this afternoon. i renamed and flashed the custom recovery. i then flashed the rom, and when it looked like it was doing everything right, and starting to load the rom, it took me right back to the prompt "Decrypt Storage". type password to decrypt storage.
30 attempts remain before device data is deleted.
how can i get past this thing? i wiped everything there was to wipe on this phone.

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stevae said:
man, i can't believe i went through all the things i went through, and i am right back in the same boat i was this afternoon. i renamed and flashed the custom recovery. i then flashed the rom, and when it looked like it was doing everything right, and starting to load the rom, it took me right back to the prompt "Decrypt Storage". type password to decrypt storage.
30 attempts remain before device data is deleted.
how can i get past this thing? i wiped everything there was to wipe on this phone.
Click to expand...
Click to collapse
Reflash recovery again. Or try a different one from captains thread.
Sent from my EVO using XDA Premium 4 mobile app
---------- Post added at 05:24 AM ---------- Previous post was at 04:52 AM ----------
@Captain_Throwback, you got any insight for this particular situation?
Sent from my EVO using XDA Premium 4 mobile app

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gstanke said:
Reflash recovery again. Or try a different one from captains thread.
Sent from my EVO using XDA Premium 4 mobile app
---------- Post added at 05:24 AM ---------- Previous post was at 04:52 AM ----------
@Captain_Throwback, you got any insight for this particular situation?
Sent from my EVO using XDA Premium 4 mobile app
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i got so mad about the decrypt thing popping back up, that i went into wipe and did a full "format data". now the decrypt message is gone, but the phone will not recognize the internal sd card. the only place it shows up is in advanced wipe area, and i can wipe it individually, but in the other areas of the phone, it doesn't show up. for instannce, if i try to usb mount, there is no internal card, so it will not show anything. so how do i get this internal sd card back? i can't flash anything right now because it isn't recognized.
two other questions, should the int sd card be formatted in fat32 or exfat? and is the rom you gave me odexed or deodexed?
UPDATE: so i finally decided to use the root folder to flash the older twrp, and it worked. then i was able to see the internal folder again. so i tried to reload the supersu, and rom you suggested, but when it loaded up, it took me right back to the "decrypt storage" message. so i tried to reload the newer twrp, you suggested, and the int sd card is not recognized again. so i am guessing i have a lot of miss matched software on this phone, and maybe that is the reason i am getting this message. any idea how to determine exactly which ones are out of place? in the mean time, i googled the decrypt storage message, and many people have been through this also, but i haven't seen a fix. so i will go back to your friends site, and try the other twrp for now.
UPDATE2: i just decided to relock the bootloader, and ruu it back to original. i hope this works. i was able to relock the bootloader, and i am in the middle of ruu'ing it now.
UPDATE3: yeah, i've got it back up. so glad to get this thing running again. i wish i had of understood what you meant by ruu before, i would have saved myself a lot of grief.

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the fact that, while setting things up for the first time, this phone will not let you skip accounts, and just get into your phone is crap. you should be able to set the accounts up at your whim. and even if you try to set a new account up with htc, the code the phone gives you, will not work on the htc site. even if you keep generating a new code on the phone, the site will not take it. what the hell is that? this entire experience with this phone makes me appreciate having a samsung much, much, much more than ever before. htc needs to get their head out of their ass, and stop making everything so difficult.

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Based on a quick read on this thread, the problem appears to have been an incomplete update to the new layout. The HBOOT got updated, but the image doesn't appear to have been flushed again to update the data and system partitions fully, and then the ROM booted to ensure everything was initialized properly. That would be the way to fix it going forward.
Also, you can skip through all of the account setup stuff in the ROM - I'm not sure what you mean about that .