[help]Sony's EMail app disappeared - Xperia Z2 Q&A, Help & Troubleshooting

Hi all...
Since this morning my eMail app (Sony's one) was acting strange. when trying to launch it, I had a message saying the app stopped working. then the app started on the screen for creating an account... like if it was brand new...
After two reboots, the app finally disappeared from the drawer, Titanium backup say it is uninstalled, while application app in settings say it is installed. but from the settings app it is impossible to uninstall or deactivate... it says unable to uninstall.
I tried to reinstall the app from the apk in system, but it says installation failed....
So I cannot recover it, cannot use my backup in TB, cannot uninstall... I had to install aquamail to have my mails...
What can I do to recover Sony's app ( apart from reflash the stock ROM)?
BTW, I'm on .402 stock rooted.
Thanks for your replys

You possibly messed with TB and a system app (probably Email). That can be a cause. This is especially likely if you have enabled Email as a Device Administrator.
You should reflash your FTF (or restore a backup - not TB Backup obviously). Just select not to wipe data in Flashtool.
Don't mess with TB system backups unless you need to.

Thanks, but I don't see what I've done to end up like this. Yesterday evening it was working like a charm, this morning it acts weird, and suddenly nothing...
I haven't changed any parameters or played with TB during this period...

It was only a guess on my part.
Anyway, just flash the FTF with no data wipe selected.

Related

Question about Restoring with Titanium Backup

I have just recently downloaded Titanium Backup in order to save my apps because I want to try new ROMs that say to do full wipes including EXT wipes. I was just curious what the proper way to use the program to restore apps was. Also, if Titanium Backup saves to your sd card and you do an EXT wipe, won't that delete all of your saved data? How does it restore? I hope this question isnt on the forum somewhere, I tried searching and couldnt quite find the answer i was looking for.
Thanks for the help. You guys on here have been lifesavers.
Hi,
Okay so first Titanium backup will back up your system settings and your applications and does a fine job at it too! When you wipe your Ext2/3/4 partition all your doing is cleaning off any data held in it. This does not effect your fat 32 partition which is where all your stuff is (pictures, albums, films, ringtones etc) I haven't deleted my fat32 partition ever as this never needs touching really. Apps2sd runs from your Ext partiton so wiping will kill all your apps but this is where Titanium comes in and as it saves to the fat32 partition you have no worries wiping. Also suggest backing up on a PC, I do once a week and saved me a few headaches
Open Titanium and hit menu, then batch. This will bring up a list of options to 'Run' backup or restore. I would strongly suggest also to donate $3.99 for the paid version with the hyper shell.
Anything else you need help with?
Nope. Thanks man. I just needed a few things cleared up before I went ahead and wiped my ext. You were a great help.
No problem, glad to have helped
you say it saves system settings...
so i have about 30 ringtones set to specific contacts, if i wipe/flash a new rom.
restore using titanium backup. Will all those ringtones be set back to the proper contacts automatically with TTB? cuz its a pain in the *** setting them each new rom
i tried mybackup pro a long time ago and it didn't do this which is why i don't waste my time with that app. (that may be changed now, it's been about 8 months)
would I be able to Restore my backup if I have flashed a new rom without problems?
I'm having problems with Titanium Backup. I made backup of a lot of apps before flashing some new stuff to my Galaxy S, but now when I try to restore them it just gets stuck. At first there's that little window saying restoring, but that disappears and it seems like everything is fine. However, when I try to restore next app it just says that a process is already running and it stays that way until I kill it via Autokiller. The app gets installed so that's fine, but the problem is that I would really like to just run a batch-operation and not have to kill the Titanium-process for every app i have back-up of...
Any solutions good people of XDA?
check at the new version, it has an alternative restore mode that you need to enable for it to work on the galaxy s
Another restore question
I installed Titanium backup on my Galaxy S Captivate yesterday, did a batch backup of "all user apps + System Data" in the list it showed the bloatware ATT apps which I wanted to uninstall but with the option of reinstalling them if I ever needed to bring the phone back to ATT.
I did a test uninstall of one of the market apps and then did a restore and it worked fine. Then I tried to un installed one of the ATT apps, which worked but when I tried to restore it by clicking on the crossed out app at the bottom of the list, there is no option to restore it, just delete.
Did I do something wrong with the backup or am I not restoring it properly? my test worked fine so I thought I had it figured out but obviously I am doing something wrong.
any help would be appreciated.
thanks!
Similar problem with no luck at reinstalling Att apps. I accidently deleted google talk and now cannot download new apps.
I have a similar question to the OP.
If I use the Master Clear or whatever is called to restore my phone to stock...that is supposed to delete the internal SD Card so, if I were to copy the Titanium Back Up folder to my PC then copy it back to the SD card after the clearing is done...would that be enough to restore all the games and apps?
I have titanium backup stored in sdcard, this backup is settings/wallpaper, is possible to extract from this file only wallpaper, without restoring all backup to the phone??
My news app/widget not working on MY HTC DHD even after several reboot/restart. So I decided to back up the apps and widget trough titanium backup and uninstall the app+widget. After reinstalling the apps/widget. the news app is working again but the widget, I cant find it in widget menus when I tried to add it to home screen.
Any help appreciated.
Thx
**deleted**
Also have a question about this program
It's restores my apps great. Very happy about it. But when you have installed ur apps back.
When I go to the android market they are not listed in my apps.
Though when i go and look for the app in the store it says installed. Yet can't check the allow automatic update checkbox.
Hope I make sense???
So I can't update it basically???Or when there is an update it will show up in my apps ???
My SD card was fried last night... everything gone. Good thing I backed up everything onto my laptop last week. Got a new SD card and copied everything over from the laptop. When I go into TB app, it doesnt show what I copied over. SHows I have no apps in memory... I made sure to copy everything into the "Titanium Backup" folder in my SD card. Any help would be greatly appreciated!!
eezdva said:
Also have a question about this program
It's restores my apps great. Very happy about it. But when you have installed ur apps back.
When I go to the android market they are not listed in my apps.
Though when i go and look for the app in the store it says installed. Yet can't check the allow automatic update checkbox.
Hope I make sense???
So I can't update it basically???Or when there is an update it will show up in my apps ???
Click to expand...
Click to collapse
This happened to me as well. Go into the "more" option thru Titanium and select the Market Doctor. This should link your apps back up with the Market. Also, sometimes simply installing an app thru the Market and/or a reboot will get my installed apps to show up properly.
OK thanks. Will try it out.
eezdva said:
OK thanks. Will try it out.
Click to expand...
Click to collapse
Hope that worked, but just in case, there's another way. Once in Titanium, click backup/restore, and then scroll to your desired app. Long press the app and then click the option to "attach to market (forced)."
Market Doctor - Amazon Market
I installed a new ROM and restored my apps with TiBu. I was having some syncing problems in the Android Market so I ran Market Doctor. The problem is that I did not know to de-select the Amazon sourced apps so 47 of them got linked to the Android Market. I have since manually de-linked (long press) each of those apps solving most of the problem but they still show up in the Market list but under the 'Not Installed' section at the bottom. Is there a way to permanently break the link? I am concerned about having to deal with it in the future. Maybe re-run Market Doctor following the proper de-select process?

Titanium backup problem

I have an att sgs2 rooted with stock ROM. I installed titanium backup and started to remove bloatware and accidentally uninstalled the stock clock. I had made a backup before uninstalling. I reset the phone and tried to restore the app +data, after 1 hour it was still trying to restore, I forced closed TB, tried to restore app only, let it run overnight, woke up and still trying to restore, I forced closed again, reset phone, downloaded stock apk, installed with confirmation, app was missing from app drawer, reset phone still missing, uninstalled backup, tried to install apk, install failed, removed orphan data, install failed, reset phone, install failed. Now instead of Clock 1.0, it says com.sec.Android.app.clockpackage with a line through it and it won't go away. I just want to install the stock clock app, what do I need to do?
jim333 said:
I have an att sgs2 rooted with stock ROM. I installed titanium backup and started to remove bloatware and accidentally uninstalled the stock clock. I had made a backup before uninstalling. I reset the phone and tried to restore the app +data, after 1 hour it was still trying to restore, I forced closed TB, tried to restore app only, let it run overnight, woke up and still trying to restore, I forced closed again, reset phone, downloaded stock apk, installed with confirmation, app was missing from app drawer, reset phone still missing, uninstalled backup, tried to install apk, install failed, removed orphan data, install failed, reset phone, install failed. Now instead of Clock 1.0, it says com.sec.Android.app.clockpackage with a line through it and it won't go away. I just want to install the stock clock app, what do I need to do?
Click to expand...
Click to collapse
Please, PLease!!!
look at which forum you post at..
http://forum.xda-developers.com/forumdisplay.php?f=1236
Sorry, I thought app problems went in the app forum... A moderator can move this thread if needed.
In TB preferences, under troubleshooting settings, try changing App processing mode to AUTO Indirect.
Sent from my Inspire 4G using Tapatalk
I tried that, however com.sec.Android.app.clockpackage keeps coming back.
I have been doing a lot of research and now i have the clockpackage apk and obex in system/app... however it is not installing because TB won't let it, "clock 1.0" now shows up in TB along with "com.sec.Android.app.clockpackage", both have lines through them stating they have been uninstalled... "clock 1.0" has the option to restore (it doesn't work)... I have tried many steps in to install the APK, but it isn't working, i think TB is preventing this from happening.
How do i get clock 1.0 removed from the uninstall list in TB??? Restore does not work and i have tried all three app processing modes.
I have the exact same problem
Might anyone solved this yet?
update: that thread might solve the problem!

Unfortunately, android.process.acore has stopped working - how can I fix this?

Hey XDA,
I installed a ROM in my GS2, restored using Titanium, got this error, looked for a solution, cleared contacts data, lost all my contacts (can't fix it) - installed another ROM, restored using Titanium, got same error.
It has become QUITE annoying since I can only use the phone until this message pops up and I have to clear data again.
I want a permanent solution to this.
Thanks!
Don't restore data on system apps when you do a restore.
In fact, unless the new rom doesn't have a system app that you really, absolutely must have from your previous rom, don't restore system apps at all.
When I first started using Miui I had this problem the first few days & I discovered by trial & error (and later read) that is good practice and gets rid of most of those problems.
Thanks for the quick reply!
Would I only restore apps and games? Not contacts? How would I get my contacts back? Would I just have to ask everyone again for their number!? D:
Restore contacts from your backup . Restore only apps from Titanium if no problem then you can start to restore apps and data one by one to find the culprit .
Easier if you had a recent nandroid backup .
jje
Yeah restore your apps, games & so on, you can usually restore the app/game data as well, but occasionally you'll get FC's if you do. If so, fix is the same, restore app only/not data.
You should normally be right to restore your contacts. If you find that's also causing you FC's, you can get an app like App Extractor from the Market which enables you to restore your contacts/SMS's from a Nandroid/CW backup. There are also lots of other apps on the Market which enable you to backup/restore your contacts/SMS's/call logs/etc.
Output95 said:
Thanks for the quick reply!
Would I only restore apps and games? Not contacts? How would I get my contacts back? Would I just have to ask everyone again for their number!? D:
Click to expand...
Click to collapse
i have found the solution.
the problem is when you restore some of the apps AND data, which have a "sync" contact function will screw up the "sync" function.
All you have to do is to restore ONLY App for those apps (which "sync" contacts, for example, Hotmail or Whatsapp), then restore apps and data for the rest of the apps thru Tibu.
mine is perfectly fine now after a few trial and errors.
more info about it
I've used ROM Toolbox to backup and then restore contacts and start having these problem.
The problem, effectively seems to be a sync problem, but in my case not with fb but with gmail itself, so what I did:
1. turn off auto sync
2. remove all accounts (gmail, fb, skype). For skype you have to remove the app all thogheter.
3. Go Applications > and clear data and cache for contacts, contacts storage (any of them). Your contacts will not go away, b/c you already have them in gmail.
4. Restore contacts with Titanium backup (application only, no data).
5. reboot
6. you may still have the problem once yet.
7. create the gmail account again and allow to sync. once finish, create the other accounts (fb, skype, whatever).
Issue went away.
Hope this helps
unfortunately the process android process acore has stopped
Output95 said:
Hey XDA,
I installed a ROM in my GS2, restored using Titanium, got this error, looked for a solution, cleared contacts data, lost all my contacts (can't fix it) - installed another ROM, restored using Titanium, got same error.
It has become QUITE annoying since I can only use the phone until this message pops up and I have to clear data again.
I want a permanent solution to this.
Thanks!
Click to expand...
Click to collapse
You need to install contact.apk and contact provider.apk in root, location is system/app
to root download superuser and root browser
Bobby Bijukchhe
fabianp said:
I've used ROM Toolbox to backup and then restore contacts and start having these problem.
The problem, effectively seems to be a sync problem, but in my case not with fb but with gmail itself, so what I did:
1. turn off auto sync
2. remove all accounts (gmail, fb, skype). For skype you have to remove the app all thogheter.
3. Go Applications > and clear data and cache for contacts, contacts storage (any of them). Your contacts will not go away, b/c you already have them in gmail.
4. Restore contacts with Titanium backup (application only, no data).
5. reboot
6. you may still have the problem once yet.
7. create the gmail account again and allow to sync. once finish, create the other accounts (fb, skype, whatever).
Issue went away.
Hope this helps
Click to expand...
Click to collapse
well i cant restore app but i just restore data and it works ty!
if u have this problem,just plug in to u pc,install driver and copy paste 2 file that i attach...
if u have this problem,just plug in to u pc,install driver and copy paste 2 file that i attach...
ROM Toolbox
fabianp said:
I've used ROM Toolbox to backup and then restore contacts and start having these problem.
The problem, effectively seems to be a sync problem, but in my case not with fb but with gmail itself, so what I did:
1. turn off auto sync
2. remove all accounts (gmail, fb, skype). For skype you have to remove the app all thogheter.
3. Go Applications > and clear data and cache for contacts, contacts storage (any of them). Your contacts will not go away, b/c you already have them in gmail.
4. Restore contacts with Titanium backup (application only, no data).
5. reboot
6. you may still have the problem once yet.
7. create the gmail account again and allow to sync. once finish, create the other accounts (fb, skype, whatever).
Issue went away.
Hope this helps
Click to expand...
Click to collapse
I think ROM Toolbox needs to fix up there Bugs!!!
Last Night
I used ROM Toolbox but only for changing settings and I ended up with the same error on my Desire HD, Testing Your theory now!
Cheers! Thanks Champ!
just some hints from developer point view, if any of the 3rd party application used the system id as application id, once the application fc for any reason, you will see the error, so, I would suggest you install apps that you totally trust that are stable, then try other apps later
Sent from my mfld_pr3 using XDA
I'm experiencing this problem too. It starts after a while and affects everything and anything e.g. messaging, whatsapp, talk, drive you name it.
This problem started ever since I update to resurrection 2.6 could it possibly be because the update was in my phone and not on the sdcard?
Samzung said:
I'm experiencing this problem too. It starts after a while and affects everything and anything e.g. messaging, whatsapp, talk, drive you name it.
This problem started ever since I update to resurrection 2.6 could it possibly be because the update was in my phone and not on the sdcard?
Click to expand...
Click to collapse
Hey, the problem is from the sdcard and not from your phone, I've experienced it and even flashing back to stock didn't solve it the only thing that did is clearing out the cache from contacts and contacts storage from application manager in the settings of the phone .

I need help [solved]

Hey guys, I have a problem, and I think it's my fault. After flashing the official 4.1.2 sammy rom on my father's phone (rooted), I froze some bloatware from samsung (like days, samsung apps, all those clocks etc), then I deleted the Titanium Backup folder, because he was running low on space, and I thought that I won't need backups soon, as I wasn't planning to flash anything. Now I can't install any app from the playstore (error -101), or apks (application not installed message), and I can't find the titanium backup app. If I search in google now it appears there, but greyed out and without an icon. Now I think that I have probably frozen something that I shouldn't have, and deleting the Titanium Backup folder messed it all up.
Can I do anything except factory resetting the phone? It would be a shame to lose all apps data...
EDIT: I forgot to mention that i had previously deleted the titanium backup folder on my s2, but nothing went wrong. But then again, I'm not sure i had any frozen apps at that time
EDIT2: Also, when I go to settings -> application manager no app shows it's size. All apps say 0.00B. Also, when I go to storage, it shows the free space, but it keeps saying "calculating" on any other thing.
EDIT3: SOLVED! Everything, actually. In settings -> application manager i pressed the physical menu button and clicked on "reset app preferences". That restored all the disabled apps, the possibility to install apps, and my dignity for not being a complet moron, after all. Hope this helps other people that do the same mistake as me (probably the problem had nothing to do with the folder)
I am stuck with exactly the same thing.
Storage just says calculating
All apps 0.00B
Reset app preferences did nothing for me, clicked on the 3 vertical dots, selected it and still have issues.
Tried to factory reset, the device still says calculating all apps 0.00B. I can not install or update any app.

[Q] Recover app data

Update:
I've done some more research about this problem and tried the adb backup as described here [GUIDE] Full Phone Backup without Unlock or Root and then extract the data using this guide [GUIDE] How to extract, create or edit android adb backups.
Then I found out the backups of the non working apps contains no app data at all. For the working apps, the app data was included. This is the same issue as with Helium, but Helium uses the same way to make the backup as far as I understood.
My conclusion is that something must have happen to the app data when update was triggered, and therefore I guess there is no way to get it back.
Well the positive side of it, I lost my game progress in Candy Crush Saga, so at least I'm done with that. Not starting it all over again.
*****
Hi.
I have a Samsung Galaxy Tab 8.9 (GT-P7320) with Android version 4.0.4 (not rooted).
Some weeks ago, the device freeze during use, and I have to restart by holding down the power button. It took much longer time to start up than usual, therefore I tried another restart (during startup). I probably shouldn't have done this, because this seems to trigger some kind of updating and afterwards a lots of things seems to be back at factory default (icons on start screen, wallpaper etc).
But the data on the internal SD card storage was intact, and all my apps was still installed. But most of the apps was unable to start. It gives a message "Unfortunately, <app name> has stopped". I have found out that if I reinstall the app through Play Store, the app starts working again, but all the settings and data for the app is lost.
I have only so far done this with the apps with no important data or settings, and tries to find out if there is a way to make a backup of the app data before reinstalling the app. I have tried Helium, and it seems to back up the data, but when restoring it's still the same error message. If I try Helium on one of the apps I have reinstalled, it seems to work fine to restore these (incl app data).
I'm no expert on Android but could it be some kind of permission problems? It's very annoying that Android doesn't have a better solution to make backup of app data. Some apps store the app data on the SD card, for example Bad Piggies, and for this app, I copy the app data folder to my computer, reinstalled, and copy the app data back and everything works fine. But the problem is that most apps doesn't store the data on the SD card.
I understand that by rooting the device I will maybe get access to the app data folders, but rooting is not an option.
So my question is, is there another way to get my app data back?
I have read a little about the way Helium works to get access to the app data without root by using some developer features. Would it be possible to get access to the app data on my device, by connecting it to my computer and then use some kind of developer access?
I have also looked at Samsung Kies, but as far as I understand it's not possible to use this to make backup of app data.
I would be glad for any help regarding this issue, and still if there is no way to get the data back, I would like to know.

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