Hello,
a friend of mine left her HTC One+ in the sun for 5 hours the last days...now it has a bootloop.
Clearly it has overheated...you get a glimpse of the bootloader/hboot menu but then it instantly reboots.
Now theres a lot of data left on that device but as we all know, this device has an internal memory only.
Is there a way to get to this internal memory? Perhaps there is an easy way to get a copy of this flashmemory and then load it into an emulator to get the data...
I have no access via adb (Fastboot-Driver shows shortly up in Device-Manager on PC but then phone reboots already).
Any ideas perhaps? She even cant sell the phone because of 'private' data ...if someone gets it running again...yeah...
Regards,
knighToFdemonS
knighToFdemonS said:
Hello,
a friend of mine left her HTC One+ in the sun for 5 hours the last days...now it has a bootloop.
Clearly it has overheated...you get a glimpse of the bootloader/hboot menu but then it instantly reboots.
Now theres a lot of data left on that device but as we all know, this device has an internal memory only.
Is there a way to get to this internal memory? Perhaps there is an easy way to get a copy of this flashmemory and then load it into an emulator to get the data...
I have no access via adb (Fastboot-Driver shows shortly up in Device-Manager on PC but then phone reboots already).
Any ideas perhaps? She even cant sell the phone because of 'private' data ...if someone gets it running again...yeah...
Regards,
knighToFdemonS
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Click to collapse
Hi, well how do u know that it got sunburned? If the device got overheat it i will shutdown due to battery drain. Did u charge the phone properly? and did someone tried to unlock or root it ? that might have caused the problem as well which you state.
regards
Optimus said:
Hi, well how do u know that it got sunburned? If the device got overheat it i will shutdown due to battery drain. Did u charge the phone properly? and did someone tried to unlock or root it ? that might have caused the problem as well which you state.
regards
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Click to collapse
This friend of mine has no idea of rooting or something like that - she just bought an iphone 5s as replacement... (i could kill her but she wont listen to me )
We got above 30° Celsius the last days and so i came up with the idea that i might got too hot. So i asked her if she left it directly in the sun and yes she did..."How long?" -"About 5 hours" ... I dont think that even the overheat protection would have safed it, because it was very very hot directly in the sun.
Yes, but there is not much to try to charge the phone (even the LED is totally dead). A few seconds after you get past the HTCLogo the phone reboots I dont think any of the recovery/bootloader-memory was damaged but it looks like the phone is trying to turn on(boot up) some hardware, gets no response or wrong answer due to damage and reboots instantly...
Try to get into hboot
Sent from my One X using XDA Premium 4 mobile app
With the phone completely off press volume down...hold it and then press power on...let go of power when it lights up...let us know what happens
Sent from my HTC One X+ using XDA Free mobile app
NooBOnTheBlock said:
With the phone completely off press volume down...hold it and then press power on...let go of power when it lights up...let us know what happens
Sent from my HTC One X+ using XDA Free mobile app
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Click to collapse
Already tried that As told, the menu shows up for a glimpse and then the phone reboots again. It reboots into hboot as long as you hold the buttons but it wont stay there.
In normal boot only the HTC logo shows up, vibration and then it reboots.
With the phone plugged into your computer, type adb reboot bootloader on command prompt and see what happens
Sent from my One X using XDA Premium 4 mobile app
It is not necessarily a hardware problem. and I don't know if this could happen from Sun. my HTC One X+ used to reach 60 Celsius sometimes (140 Fahrenheit) degrees and nothing happened to it. If your internal memory was damaged the phone would not even turn or or charge. So It's not the memory maybe.
But it might be true that there is some hardware fault that is preventing the phone from booting. But It is for sure not the internal memory. If your bootloader is unlocked , you can try flashing a custom recovery and using ADB to pull the files from the recovery.
But if your bootloader is still LOCKED then DO NOT unlock it cause that would wipe all your data.
You were referring to your device was "HTC One+" Did you mean HTC One X Plus ? I hope you're not confusing it with another device
Anyway, I don't think you have a choice Try the Factory Reset option from the bootloader screen (I'M NOT SURE But Maybe it wipes the /data/ partition without wiping /data/media/ )..So MAYBE..just MAYBE she will not lose the pictures or videos on the sdcard. But again , I'm not sure about that cause I honestly forgot. But You don't have many choices left so give it a try !
Related
so this guy came into my store who had a rezound, never once had a problem with it ever...then the battery died fully overnight because he forgot to charge it..
so when he woke up, it was dead obviously. he then plugged it in, and the orange light came on for 5 seconds...then shuts off. and nothing happens. this even happened when he brought it in for me to try. so i'm like, wtf, probably a bad battery maybe?
so i put in a good one we've got...same thing. so i ask if he's rooted or anything, he says no...but i did a search, and found some posts that when people had bad flashes of roms, it would stick at the white screen, and they had to restore a backup in CWM for it to work.
so i tried to see if maybe he was rooted...went into bootloader, hit recovery, and the phone just died. just shut off. so i was like, thats weird...so then i tried to do a factory reset....same thing, i hit factory reset, the white HTC screen came rgiht up, then the phone just died...and this was with a fully charged battery, too.
eventually we had to just call up and get him sent a refurb, but still, has anyone seen this problem? nothing i could do could get it to boot, and that's such a ****ty feeling especially if this guy said that he NEVER had a problem with any HTC phone, especially this rezound, until that battery died and it would'nt turn on again.
I've had that problem after a bad flash, but it still let me get into hboot and recovery without problems, so I doubt it was that. Don't have a clue what it could be though... at least you got him taken care of with a refurb. Maybe the inability to boot to recovery could be not having amon ra or cwm installed (never tried without one) and if he wiped /data or /system I don't know if factory reset would know what to reset to (again, never tried).
Edit: Also, with me, the phone never died. White HTC screen would stay up until I pulled the battery and it would still recognize the charger.
exactly! it's a problem after a bad flash. i wonder if this dude was lying and tried to flash something, his battery died, and it bricked it
I am currently experiencing the exact same problem; I was able to replicate everything you describe, including what happened when you tried to go into recovery or factory reset mode. I have NOT tried to root or do anything else untoward with the phone ... if anyone has any idea what I can do other than get a new phone and lose all my data, I would really appreciate it!
edit - there is one difference: my battery never died. I took my phone out of my pocket at 5:40 to look at it, and it was fine. I looked at it again at around 5:50 and I had the white htc screen. At this point I pulled the battery and started googling.
second edit - could the forced update have something to do with it??
nope, he brought his in before the update.
have you gotten anything to work? when we called customer service, they just replaced his phone for him..i hope it works out for you, man. maybe try to get into fastboot and wipe the phone, or something? i know i was able to get into the bootloader..maybe you can push a factory reset from the comp
avertist said:
I am currently experiencing the exact same problem; I was able to replicate everything you describe, including what happened when you tried to go into recovery or factory reset mode. I have NOT tried to root or do anything else untoward with the phone ... if anyone has any idea what I can do other than get a new phone and lose all my data, I would really appreciate it!
Click to expand...
Click to collapse
If you want to at least get the data off of it you can try using testdisk.
http://www.cgsecurity.org/wiki/TestDisk
I used it for my external sd card that wouldn't read in the phone or computer anymore and had all my nands and other backups on it. It seems like it won't work on Android but it will, but since I formatted it in the phone it didn't seem to have a volume name.
After you select the drive and it comes up with the partition table list, select [None].
Then select [Analyse]
I think that's when it will list all your directories.
You might be able to hook up your phone and get stuff off the internal card if you leave it at the white htc screen, not sure. But I have used testdisk successfully on a drive and the sd card that all systems said was unreadable and needed to be formatted. Anyway, it's worth a shot to see if you can get your stuff off it even if you have to return it.
jayochs said:
so this guy came into my store who had a rezound, never once had a problem with it ever...then the battery died fully overnight because he forgot to charge it..
so when he woke up, it was dead obviously. he then plugged it in, and the orange light came on for 5 seconds...then shuts off. and nothing happens. this even happened when he brought it in for me to try. so i'm like, wtf, probably a bad battery maybe?
so i put in a good one we've got...same thing. so i ask if he's rooted or anything, he says no...but i did a search, and found some posts that when people had bad flashes of roms, it would stick at the white screen, and they had to restore a backup in CWM for it to work.
so i tried to see if maybe he was rooted...went into bootloader, hit recovery, and the phone just died. just shut off. so i was like, thats weird...so then i tried to do a factory reset....same thing, i hit factory reset, the white HTC screen came rgiht up, then the phone just died...and this was with a fully charged battery, too.
eventually we had to just call up and get him sent a refurb, but still, has anyone seen this problem? nothing i could do could get it to boot, and that's such a ****ty feeling especially if this guy said that he NEVER had a problem with any HTC phone, especially this rezound, until that battery died and it would'nt turn on again.
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Yeah I had a lot of white screen time when I had the Evo! A co-worker of mine had this happen on his Evo. It was from overheating. Now I realize this is the Rezound we're talking about but brilliant phones do think alike.
Sent from my ADR6425LVW using Tapatalk
happened to me when the kernel didn't flash but the rom did. Had to boot into fastboot and flash a kernel through a command prompt on my PC.
Just finished dealing with this after a bad flash. I couldn't boot, couldn't flash a new rom because of the Mainver error and couldn't get into recovery. Finally fixed it by deleting the PH98IMG.zip file. That let me get into recovery. Then had to flash back from ICS to Gingerbread. The I could follow the instructions to fix the Maiver error.
I had heard reports that people had data loss issues from the battery dying all the way in the rezound? Something tells me running the RUU on the phone would have fixed it.
Sent from my ADR6425LVW using XDA App
My phone keeps locking up and freezing and then rebooting. Or sometimes it wont reboot and then I have to pull the battery out. Basically what happens is I'll be surfing facebook or even using google maps and what will happen is the phone will freeze/lock up and you'll see a line of distorted pixels and the phone becomes unresponsive after that. You can't push any buttons it wont respond to anything. It either then stays on that screen and then reboots itself after a moment or it just will stay lit up on the screen you were on or it will just go black and become unresponsive. You can plug it in it wont charge it wont turn on or anything. The only way to get it back on is pull the battery and start it up again.
Weird mentions: If I try to start it up right after it's had the lock/freeze it will do it again almost immediately. It will load and right as it gets to the home screen it locks up again. I usually have to wait a little bit and then I can start it and then I can use my phone. But if I try to do to much on it, like running google maps while using navigation (Like keeping the screen on all the time) the phone is gunna lock up and freeze. But if I push the power button while it's running that app it wont lock up and freeze.
Thoughts: I dunno if it has to do with the processor and if it works too much it locks up and freezes and causes the phone to crash or if it's a heat issue.
I have an HTC Amaze 4g Phone rooted, S-OFF running EnergyROM ICS 4.0.3
I have formatted it several times, re-installed the ROM and still getting the same freezes/lock ups. Any suggestions would be awesome! Also if I can help clarify anything or provide more information for you lemme know! Thanks so much for taking the time to read all this mess and help me out!
Sounds like you did almost everything to eliminate the possibility of a software problem. If you're still under warranty, I'd say get a new one =)
Have you tried to format the SD card? I've had the same issue and that's how I solved it.
Another option is to get a new battery
Enviado desde mi HTC Amaze 4G
Gurpe said:
Have you tried to format the SD card? I've had the same issue and that's how I solved it.
Another option is to get a new battery
Enviado desde mi HTC Amaze 4G
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Click to collapse
That's what I was thinking because when it does lock up and freeze like that the battery will lose 20% to 30% of power from that one freeze. I could be at 100% battery power and then that the phone glitches like that then I lose that much battery power? Yeah I'm gunna try and get a new one.
have you tried any other roms? have you upgraded your kernel?
Try to go in steps and stop where it fixes the problem. It happened to my sensation when I really tried to mess up with system files. For me it got fixed on step 2
0.5) Make backup of storages on computer and take out external memory card
1-) Flash the stock ruu (use search in development thread) reboot
2-) format internal storage
3-) it might be hardware issue, depending on your warranty, you might get it fixed by HTC/t-mobile.
Try the methods 0-2 at-least
Sent from my HTC_Amaze_4G using xda premium
ahmedreaz17 said:
Try to go in steps and stop where it fixes the problem. It happened to my sensation when I really tried to mess up with system files. For me it got fixed on step 2
0.5) Make backup of storages on computer and take out external memory card
1-) Flash the stock ruu (use search in development thread) reboot
2-) format internal storage
3-) it might be hardware issue, depending on your warranty, you might get it fixed by HTC/t-mobile.
Try the methods 0-2 at-least
Sent from my HTC_Amaze_4G using xda premium
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Click to collapse
I think it's the hardware. Because when I'm in recovery it freezes even in there. I even put in the new battery I bought and I'm still getting those random lock ups. I even took out the SD card for safe measure to make sure it wasn't that.
I would back everything up, do a complete wipe, flash a stock RUU and then see if it happens. Or take the easy way out and call your carrier for a replacement. If you have T-Mobile, they're pretty awesome and quick about replacements.
Call T-Mobile for a replacement..
Its a memory parity error on either the GPU or CPU... yes it is heat related, hence an almost instant lock up on warm reboot.
Sent from my Jelly Bean infused SGH-I997 Infuse!
I just had to do a warranty return on a completely stock unit to T-Mobile for this very issue. Identical symptoms to OP. Phone seemed to behave normally if little was done to it, but streaming any sort of data could get it to hard lock pretty quick. I was assuming it was a bad memory chip somewhere.
I had a similar issue. Different battery. No problems now.
Hi, I recieved a refurbished replacement rezound from asurion when i dropped mine in water a couple of weeks ago. When i got the phone it immediately had the problem of rebooting all the time. I didnt think anything of it assuming that it was just a problem with ics so i rooted the phone and installed a different rom, i still had the rebooting problem so i flashed another rom and i Still had the problem. The phone seemingly reboots at random dozens of times a day. It has even locked up and rebooted in the recovery and even the bootloader. I cant return it because i dropped it and there is damage so i would have to pay 100$ again. any help?
If you tried complete wipe (system, data, cache, Dalvic) and clean flash without restoring anything and it's still rebooting, I would say the next step should be an RUU. (HERE is the latest).
Max725 said:
If you tried complete wipe (system, data, cache, Dalvic) and clean flash without restoring anything and it's still rebooting, I would say the next step should be an RUU. (HERE is the latest).
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Click to collapse
Yup, i always wipe it clean. Ill try an ruu, but that has nothing to do with it rebooting even in the revovery and bootloader does it?
I know very little of how this low-level hardware control stuff works, but it could technically be possible to make a faulty hboot that will reboot sometimes but normally work. An RUU will replace your hboot with stock, so if it's anything hboot related, the RUU should fix it. If it's not hboot related, I'm afraid it could only be faulty hardware. You could try replacing the battery, but I don't see how a battery could cause reboots. Also, if it is faulty hardware that shuts the phone down completely, flashing an RUU could be risky - if it shuts down while the hboot or radios are being flashed, you could be left with a hard brick, which would be even worse than constant rebooting.
As I said, though, I don't know much about phone hardware or low-level software, so it could be some other problem that I'm entirely unaware of.
I have the battery from my old phone that i could try. and could it have anything to do with the sim card? im using the sim card that came with my old phone that i dropped in water and i didnt use the new one they sent me because i didnt really want to go through the trouble of activating it.
I know nothing of how SIM cards work, but you could try taking out the card, and seeing if the phone will still reboot.
If it doesn't reboot right away, just activate the new one and see how it will work then - it's just a 5 minute (or even shorter) phone call.
Max725 said:
I know nothing of how SIM cards work, but you could try taking out the card, and seeing if the phone will still reboot.
If it doesn't reboot right away, just activate the new one and see how it will work then - it's just a 5 minute (or even shorter) phone call.
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Click to collapse
yeah but i have to call asurion and they arent open, plus im not the account holder or whatever its called.
gabezermeno said:
Hi, I recieved a refurbished replacement rezound from asurion when i dropped mine in water a couple of weeks ago. When i got the phone it immediately had the problem of rebooting all the time. I didnt think anything of it assuming that it was just a problem with ics so i rooted the phone and installed a different rom, i still had the rebooting problem so i flashed another rom and i Still had the problem. The phone seemingly reboots at random dozens of times a day. It has even locked up and rebooted in the recovery and even the bootloader. I cant return it because i dropped it and there is damage so i would have to pay 100$ again. any help?
Click to expand...
Click to collapse
And you might want to get a velcro glove and case set.
What is your hboot version, what recovery are you running, and what rom did you install?
Have you tried connecting your phone to the computer in fastboot mode and removing the battery while it's powered by USB and see if you get the random rebooting in hboot when the battery is out?
Try removing the sim and booting as was mentioned earlier as well.
So update, I installed set cpu and set it at performance and the max at 1300mhz and it hasnt rebooted since, which is saying something since it would reboot about every minute before. I fixed it! but its still not as nice as my girlfriends DNA haha oh well. thank you all for your help
gabezermeno said:
So update, I installed set cpu and set it at performance and the max at 1300mhz and it hasnt rebooted since, which is saying something since it would reboot about every minute before. I fixed it! but its still not as nice as my girlfriends DNA haha oh well. thank you all for your help
Click to expand...
Click to collapse
Did you do this on a stock kernel?
Get another replacement. Mine had an issue where wifi would not turn on. Even after I s off and tried installing roms and kernels it wouldn't boot. My replacement works perfect.
I couldn't have gotten a free one because I dropped it and there are scratches on it now.
Sent from my Rezound using xda app-developers app
I installed multiple ROMs and always had the same issue, im using cm9 rage right now
Sent from my Rezound using xda app-developers app
By switching it to performance mode you locked the CPU at its Max value which will annihilate your battery if you leave it like that. What that means is that the voltage of your CPU was too low at the bottom end and it was making the phone reboot. If your min before was 192, bump it to 384. If it was 384, bump it to 432.
Sent from my ADR6425LVW using xda app-developers app
I had asurion replace my incredible when I broke it once. Shortly after the CPU would over heat all the time and reboot. They covered it under warranty even though it was used. They might cover it under warranty if it hasn't been too long.
Sent from my ADR6425LVW using xda app-developers app
I am using my HTC Aria right now as a security camera, but it seems to reboot every few days in this setup, not sure why. It's pretty stable otherwise so must be something to do with the camera software or something. Anyway.
Every time it reboots it gets stuck in Recovery until I tell it to reboot into the System, then it's fine.
I know this is a known issue, but is there a way to fix it? Newer CWM? Older CWM? Looked for TWRP, but don't see one for Liberty.
I was previously using the phone for a specific purpose, so it's remained unchanged for probably a year so not sure what exact recovery is on it right now. I saw something about Touch vs non-Touch, so I might look to see what it has and change it and I'll do some testing of my own, but just in case anyone knows (and is paying attention to this forum anymore.. heh) I figured I'd ask.
Thanks!
Sounds to me like running the camera all the time is draining the battery faster than it can charge, so it shuts off.
Then because it's plugged in, it goes into off-mode charging, but your recovery doesn't support off-mode charging so it just boots recovery normally.
Flashing a recovery with off-mode charging would fix that problem, but you would still have to turn it back on (unless I'm wrong about it dying.. have you checked to see if the battery goes down at all?)
Maybe a faster charger would help?
Nah, it actually stays at 100 while running, it appears to be just a random reboot happening. This phone has always landed in cwm when plugged in but never been a problem for me before.
Do you have a SIM card plugged in? For some people even an unprogrammed SIM solved the problem. But for me it didn't solve it until I lost my Aria
Sent from my HTC Desire X using xda premium
dansou901 said:
Do you have a SIM card plugged in? For some people even an unprogrammed SIM solved the problem. But for me it didn't solve it until I lost my Aria
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Click to collapse
Nope, no sim, I use it in airplane mode with wifi. I really need to look around to see if my cwm has a newer version or something. Btw, it was never updated from att, it was on the original version (2.2?) until I put cm7.2 on it. So bootloader might be older, maybe I should look into that too.
hi all, as the title says my hox + is repeatedly crashing n rebooting. this has been happening since yesterday. the hox was fine in the morning and then randomly started playing up in the afternoon. the phone is completely stock n locked. its not the power button as when I enter fastboot the phone stays on n doesn't even freeze. it went flat after a while so I left it to completely flatten over night. its been on charge for a while now n its still rebooting even without me turning it on, it turns on by itself.....freezes.....then reboots.
any ideas guys?
really don't want to pay for insurance again n I now know it takes takes 2 weeks to replace a lost phone so god knows how long it will take them to look at a phone
"pay for insurances AGAIN"?
Does this happen randomly? Or it happens all the time? If you will be enough desperate, you can always try a factory reset as this looks like a software bug.
/\/\ said:
"pay for insurances AGAIN"?
Does this happen randomly? Or it happens all the time? If you will be enough desperate, you can always try a factory reset as this looks like a software bug.
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Click to collapse
yeh ive tried factory reset in fastboot and also erased cache command. im going to try a rom now ive got it to stay off n charge. it will only stay off selecting power down quickly, if I select power off in bootloader it restarts. it does seem like software though as it doesn't auto reboot in recovery or bootloader
well a new rom ddnt work.....n of course I cant find an ruu anywhere
bassyboy said:
well a new rom ddnt work.....n of course I cant find an ruu anywhere
Click to expand...
Click to collapse
you can try increasing the voltage for the CPU...
does it show something on its screen when it reboots?
cant do anything. it would boot up fully...then freeze after 5 secs or so then reboot and do the same again. Ive claimed for a new phone now tho. I couldn't find an ruu after trying a new rom so insurance repair wasn't going to happen. the phones gone now n hopefully a replacement will come soon. guessing I had a bad refurb last time iclaimed