[Q] Network Question - Xperia Z2 Q&A, Help & Troubleshooting

Hello..
I bought an Xperia Z2 from Amazon a few weeks ago.
My phone was using a giffgaff SIM CARD
My phone was receiving and sending text messages and phone calls for a few days
I was able to use the 3G internet (IM NOT USING THE 4G)
(I checked my allowance online and i have credit to text and call and i have a GB of internet left)
Then my phone stopped sending and receiving texts.
I would try send a text and an error message would pop up at the bottom of the phone screen saying "could not send message will send when network available"
Then i tried calling someone and an error message appears again but this time saying Mobile "Network Not Available"
Then i tried using the 3G internet AND THE INTERNET WORKS
Things i have tried and my phone is still not working.
I have rebooted my phone and still in the same state
I have factory reset my phone using Sony PC companion and still the same error messages
i have toggled with airplane mode (ON/OFF)
I have changed the service provider settings and selected it to my one and a message appears at the top saying "SELECTED NETWORK UNAVAILABLE"
I've tried using my phone in a different location
I've activated a knew sim and put credit on it.
My phone is very important to me and for me to pay a lot for it, then to use it for 5 days then suddenly to wake up next day and it doesn't work is very annoying.
Any help would be amazing
I am waiting to hear from you possible life savers

Have you tried repairing the phone via Sony pc companion? I know you said you factory reset the device, but I think the repair option in Sony Pc companion is different.
Sent from my D6503 using XDA Free mobile app

Under settings then more, there is an option to download Internet settings. Also under mobile networks you should check your APN settings. If you do not know what they are supposed to be Google the settings for your carrier.

bdithug said:
Have you tried repairing the phone via Sony pc companion? I know you said you factory reset the device, but I think the repair option in Sony Pc companion is different.
Sent from my D6503 using XDA Free mobile app
Click to expand...
Click to collapse
Tried it. Still does not work. It's so annoying!!!

CodeNameRedNeck said:
Under settings then more, there is an option to download Internet settings. Also under mobile networks you should check your APN settings. If you do not know what they are supposed to be Google the settings for your carrier.
Click to expand...
Click to collapse
Still doesn't change anything. It's really annoying!

Related

Cant use Vodafone carrier out of a sudden - no call or sms. but internet works fine.

Hi ya,
the guys from android-hilfe.de sent me here because they cant help me anymore. I brought the HOX+ 3 weeks ago on ebay local. the first week everything went fine and then out of a sudden I cant sent SMS or call anybody. when I try to call anybody (no different if I enter the number by hand or chose it from the contactlist) the connection isnt established. no error message, nothing. just "beep" and thats it. I use a vodafone simcard and if another vodafone user tries to call me, he gets the same "beep" like me, when I try to call. SMS dont reach me either. the sender gets an error just seconds after he tries to sent. I cant sent it too. BUT i get access to the internet. surfing, whatsapp and the facebook-app works fine. I had switched off wifi to make sure the connection is established through my vodafone carrier...and it is.
I called my provider an they say it must be the simcard - so they sent my a new one. but it doesnt helped. the same errors like before. then i tried to chance my simcard with a friend who uses o2 in his galaxy S3. my sim worked in his phone perfectly and his sim in my HOX+, too. Then i took the simcard of another friend whos also using vodafone and put it in my HOX+. the problems with calling and SMS were the same. my sim card was working fine in his HD2. so i tried more and more...it seems that only vodafone simcards got the problem with my phone. i also tried to reset the HOX+, deleted call forwarding, which doesnt fix the problem too. even gsm-codes like #004# or *135# wont work and a got the error message "Connection Problem or Invalid MMI Code".
because i brought it on ebay i´m afraight it might have been stolen and locked by the provider - is there something like simlock or netlock? and if yes, how to fix it?
please excuse my bad english and thanks a lot for your help in advance
http://www.imei.info/
use that to check if it's stolen
Hi Lexx,
nice to see you here .
I dont think that is stolen ( more I hope so ). First check that out , maybe you or someone else is able to unlock it, if it is simlocked.
If it is stolen I would force as much preassure as I can to the seller...
Paypal or a complain to the police
thank you for you warm welcome.
i just checked the imei at imei.info and can't see any clue that the phone was stolen. do you need any information provided by the homepage or how to go on now? the phone still isn't working (except internet).
Goto the Vodafone website,
In their support area you can find a formulae to reapply network settings.
I had the problem you described with my dhd, reapplying carrier settings fixed SMS and calling.
Alternatively you can manually crosscheck all settings.
Regards
Alex
Sent from my Transformer Prime TF201 using Tapatalk 2
well I crosschecked the settings at least 10 times. they are definately correct. A konfiguration SMS cant be sent by 1&1 (a reseller of vodafone i use) because I cant receive sms at all. so my problem is still there. I recognized, that after I try to sent a SMS the connection always breaks down and I have to enter my pin-code again.
It seems there's something very strange with that phone. maybe any kind of lock?!
ps:
i can sent MMS but do not receive them.
Did you try a factory reset?
Sent from my HTC One X+ using Tapatalk 2
yes i tried software reset in the settings menu. But i didnt worked
Sounds like you need apn settings
Sent from my HTC One X+ using xda app-developers app
are you sure? The settings are correct and internet and mms wouldnt work if the settings were wrong. Right?
Depends and you said the Sudan? Hmm may be its a band issue. If your not on the same gsm bands your not going to receive voice. But if your on a compatible data band you will receive data. Now call your service provider and simply ask if the settings are correct. And there are data only Sims so you gotta watch out. Call the service provider and see what's what
. Good luck!
Sent from my HTC One X+ using xda app-developers app
it worked some days until it suddenly stopped working. i already got a new simcard and checked the settings. they're right. but i found out that i'm not the only one having this problem:
forums.att.com/t5/Wireless-General-Device/HTC-one-X-plus-stops-receiving-calls/td-p/3370861
i just use the carries 1&1 (a german reseller of vodafone),but the problems are the same... and it seems there's no solution to fix it
maybe you got a clue?
Hmm ok how is the signal?
Sent from my HTC One X+ using xda app-developers app
depends on where I am. Right now in the middle of berlin it says hsdpa with maximum signal.
Can you tell me what the right settings would be when I enter *#*#4636*#*# ??? there are loats of information and maybe there it can be seen which is wrong.
any clue? Well I found out that there is something called "vodafone protect" which seems to lock and/or delete the mobile when it's stolen. maybe I bought a protected one Or should this be "deleted" when I reset by menu??

[Q] NO SERVICE selected network unavailible

Hello..
I bought an Xperia Z2 from Amazon a few weeks ago.
My phone was using a giffgaff SIM CARD
My phone was receiving and sending text messages and phone calls for a few days
I was able to use the 3G internet (IM NOT USING THE 4G)
(I checked my allowance online and i have credit to text and call and i have a GB of internet left)
Then my phone stopped sending and receiving texts.
I would try send a text and an error message would pop up at the bottom of the phone screen saying "could not send message will send when network available"
Then i tried calling someone and an error message appears again but this time saying Mobile "Network Not Available"
Then i tried using the 3G internet AND THE INTERNET WORKS
Things i have tried and my phone is still not working.
I have rebooted my phone and still in the same state
I have factory reset my phone using Sony PC companion and still the same error messages
i have toggled with airplane mode (ON/OFF)
I have changed the service provider settings and selected it to my one and a message appears at the top saying "SELECTED NETWORK UNAVAILABLE"
My phone is very important to me and for me to pay a lot for it, then to use it for 5 days then suddenly to wake up next day and it doesn't work is very annoying.
Any help would be amazing
I am waiting to hear from you possible life savers
@HaroonZ2 ,so how you solve the problem?
Sent from my GT-N7100 using XDA Premium 4 mobile app
destrife said:
@HaroonZ2 ,so how you solve the problem?
Sent from my GT-N7100 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
It's not completely solved yet, although Sony guarantee a 2 year warranty with the Xperia Z2.
I've rung the Sony Xperia support team, they had no Idea what the problem could be so they suggest sending it to them and ill either get it fixed or a replacement. All free of course.
the problem is still ongoing. It is annoying. I am going to give the phone to Sony as i have a warranty!

[Q] no mobile network

I recently used the Sony companion to repair my z2 and it factory reset the device. Since then I can't receive calls or text's, when I attempt to make a call it shows a message box on the call screen stating no mobile network, even though it shows full reception ?. Any information on how to fix this would beappreciated.
carlito.scobie said:
I recently used the Sony companion to repair my z2 and it factory reset the device. Since then I can't receive calls or text's, when I attempt to make a call it shows a message box on the call screen stating no mobile network, even though it shows full reception ?. Any information on how to fix this would beappreciated.
Click to expand...
Click to collapse
you might have lost your IMEI or youe IMEI has been black listed due to a stolen phone report.
option a is the most likely
try another ftf using flashtool that usually restores IMEI

Signal issue

So i was texting with my girlfriend when suddenly i got a message on the status bar saying " restricted acces changed" and since then my phone is always searching for signal...i cant receive calls or send sms...i tried to factory reset it but i still got the issue...help please..and i reinserted the sim too...still no luck
Sent from my LG-D620 using XDA Free mobile app

LG V20 internet don't work properly

Hi
i have new LG V20 (original crrier: Sprint).
the phone is unlocked and now i using it with another crrier.
but for some reason the internet connection is not worlin properly,
for example: 1. the chrome browser work good but the google search widget dont work and return a message that the hone is offline.
2. i recived messages on whatsApp but can't send messages. (somtimes simple messages are sent succssefully but photos never sent).
i check again all the settings (APN, Mobile network, and so) and everything is as it should be,
Factory reaset the phone' network reset,
but still has the problem
i hope some of you could help me solve that isshue.
thanks a lot

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