[Q] no mobile network - Xperia Z2 Q&A, Help & Troubleshooting

I recently used the Sony companion to repair my z2 and it factory reset the device. Since then I can't receive calls or text's, when I attempt to make a call it shows a message box on the call screen stating no mobile network, even though it shows full reception ?. Any information on how to fix this would beappreciated.

carlito.scobie said:
I recently used the Sony companion to repair my z2 and it factory reset the device. Since then I can't receive calls or text's, when I attempt to make a call it shows a message box on the call screen stating no mobile network, even though it shows full reception ?. Any information on how to fix this would beappreciated.
Click to expand...
Click to collapse
you might have lost your IMEI or youe IMEI has been black listed due to a stolen phone report.
option a is the most likely
try another ftf using flashtool that usually restores IMEI

Related

not registered to network after turning off the flight mode or signal loss

My unit says 'not registered to network' whenever i make a call but i can use the internet provided by my sim. This happens wheneve i access the flight mode and after turning it off i cant make any calls or texts.. but i have a strong signal and can use the net. I bought this already to samsung service ctr and they said that they changed the board. But the problem is still there. When i use my sim to other phone it works fine. And whenever i put it back to my s3, everything seems to be normal because i can make calls and texts already. Just dont access the flight mode.. havent tried if the problem will activate if i have a complete signal loss. Anyone one there with the same case? Pls help me with this one..
Lack of information ..
Backup data and factory reset.
jje
JJEgan said:
Lack of information ..
Backup data and factory reset.
jje
Click to expand...
Click to collapse
I already did, as well as the service ctr.. still the same. Nothing fixed.

[Q] NO SERVICE selected network unavailible

Hello..
I bought an Xperia Z2 from Amazon a few weeks ago.
My phone was using a giffgaff SIM CARD
My phone was receiving and sending text messages and phone calls for a few days
I was able to use the 3G internet (IM NOT USING THE 4G)
(I checked my allowance online and i have credit to text and call and i have a GB of internet left)
Then my phone stopped sending and receiving texts.
I would try send a text and an error message would pop up at the bottom of the phone screen saying "could not send message will send when network available"
Then i tried calling someone and an error message appears again but this time saying Mobile "Network Not Available"
Then i tried using the 3G internet AND THE INTERNET WORKS
Things i have tried and my phone is still not working.
I have rebooted my phone and still in the same state
I have factory reset my phone using Sony PC companion and still the same error messages
i have toggled with airplane mode (ON/OFF)
I have changed the service provider settings and selected it to my one and a message appears at the top saying "SELECTED NETWORK UNAVAILABLE"
My phone is very important to me and for me to pay a lot for it, then to use it for 5 days then suddenly to wake up next day and it doesn't work is very annoying.
Any help would be amazing
I am waiting to hear from you possible life savers
@HaroonZ2 ,so how you solve the problem?
Sent from my GT-N7100 using XDA Premium 4 mobile app
destrife said:
@HaroonZ2 ,so how you solve the problem?
Sent from my GT-N7100 using XDA Premium 4 mobile app
Click to expand...
Click to collapse
It's not completely solved yet, although Sony guarantee a 2 year warranty with the Xperia Z2.
I've rung the Sony Xperia support team, they had no Idea what the problem could be so they suggest sending it to them and ill either get it fixed or a replacement. All free of course.
the problem is still ongoing. It is annoying. I am going to give the phone to Sony as i have a warranty!

[Q] Network Question

Hello..
I bought an Xperia Z2 from Amazon a few weeks ago.
My phone was using a giffgaff SIM CARD
My phone was receiving and sending text messages and phone calls for a few days
I was able to use the 3G internet (IM NOT USING THE 4G)
(I checked my allowance online and i have credit to text and call and i have a GB of internet left)
Then my phone stopped sending and receiving texts.
I would try send a text and an error message would pop up at the bottom of the phone screen saying "could not send message will send when network available"
Then i tried calling someone and an error message appears again but this time saying Mobile "Network Not Available"
Then i tried using the 3G internet AND THE INTERNET WORKS
Things i have tried and my phone is still not working.
I have rebooted my phone and still in the same state
I have factory reset my phone using Sony PC companion and still the same error messages
i have toggled with airplane mode (ON/OFF)
I have changed the service provider settings and selected it to my one and a message appears at the top saying "SELECTED NETWORK UNAVAILABLE"
I've tried using my phone in a different location
I've activated a knew sim and put credit on it.
My phone is very important to me and for me to pay a lot for it, then to use it for 5 days then suddenly to wake up next day and it doesn't work is very annoying.
Any help would be amazing
I am waiting to hear from you possible life savers
Have you tried repairing the phone via Sony pc companion? I know you said you factory reset the device, but I think the repair option in Sony Pc companion is different.
Sent from my D6503 using XDA Free mobile app
Under settings then more, there is an option to download Internet settings. Also under mobile networks you should check your APN settings. If you do not know what they are supposed to be Google the settings for your carrier.
bdithug said:
Have you tried repairing the phone via Sony pc companion? I know you said you factory reset the device, but I think the repair option in Sony Pc companion is different.
Sent from my D6503 using XDA Free mobile app
Click to expand...
Click to collapse
Tried it. Still does not work. It's so annoying!!!
CodeNameRedNeck said:
Under settings then more, there is an option to download Internet settings. Also under mobile networks you should check your APN settings. If you do not know what they are supposed to be Google the settings for your carrier.
Click to expand...
Click to collapse
Still doesn't change anything. It's really annoying!

SMS Sending Trouble

I'm using different SIM cards, with different numbers, on the Android and on the Gear S. The Gear S is set to use the Gear number for calls and for SMS sending. If I send an SMS to the Gear number, it always arrives there. If I try to send (compose or reply) an SMS message from the Gear, then:
* 99% of the cases it gives a timeout and is not sent
* if I quickly put the Gear in airplane mode, then turn airplane mode off, then send immediately the SMS, is is always sent
Any hints? Does anybody have issues with SMS sending (originating from the Gear, not proxied via the phone)?
Br,
C
PS. - I guess I just posted in the wrong area, but I have no clue as of how to move this to the Troubleshooting zone ...
When this happens, is your watch connected to your phone via BT? The watch's cell radio is auto-disabled whenever it is BT connected to the phone.
foxbat121 said:
When this happens, is your watch connected to your phone via BT? The watch's cell radio is auto-disabled whenever it is BT connected to the phone.
Click to expand...
Click to collapse
The watch is not connected via BT when this happens, and the 3G is always on. I made sure it only has the 3G connection and it is set to use the Gear number ...
Then you probably have SIM card or account setup issue not related to Watch itself. I don't know which region your watch is from. Here in US, my AT&T version won't allow sending text message from watch's radio using another number. It has to be the number of the watch itself. Security restrictions from the carrier I guess.
foxbat121 said:
Then you probably have SIM card or account setup issue not related to Watch itself. I don't know which region your watch is from. Here in US, my AT&T version won't allow sending text message from watch's radio using another number. It has to be the number of the watch itself. Security restrictions from the carrier I guess.
Click to expand...
Click to collapse
Did that too, forced the operator to send the configuration again to the Gear number, received it on the Gear, approved the setup, got the MMS and internet APNs updated ... the Gear sends SMSs from its own number, and it works for a couple of minutes after it is out of airplane mode, then stops working. It can also receive messages anytime, without any problems - so it must be something else. Since I seem to be alone having this issue, I will probably reflash and reinstall, maybe it fixes itself
I'm having almost the same problem except with calls --- texts go through fine both ways, but I can only receive calls, when I try to make an outgoing call on the gear in standalone mode (phone not connected) it says either "unexpected response" or "emergency calls only" I think it could be a firmware bug as I found two firmware updates I'd missed (will test it tomorrow, currently a storm so no ATT reception here) but make sure your firmware is latest version, if it's not, update it and try again.
i'm on the latest fw, take care, you may lose text messages too
Ah, well I guess it wont help you >.< sorry. Good Luck!
Though in my case, after updating the firmware it works perfectly for calls/texts now! Data doesn't work, but I don't really need that (I have an unlimited plan on my phone and excellent reception usually, the gear's tiny plan ($10/3 months) is just for those odd times when I forget my phone or it's battery dies, or it has no reception and I *have* to make a call --- to date not had a problem like that in 10 years, but peace of mind for $3/month is worth it )

C5 Ultra Help Needed!

I just recently bought this phone. And i am having problems with sms and calls. My friends cant call me and i cannot receive sms msgs. Weird tho. Cause i have signal bars. I have checked *#*#4636#*#* and it says that gsm: emergency calls only and i am connected to lte/hspa. My carrier most likely sends sms and calls through gsm or 2g and it seems to be non existent on this phone. I have done factory reset and still the same thing. I also have changed sim cards. And still the same. Somebody please help me.
try repairing your phone via pc companion

Categories

Resources