In-call touchscreen issue! - Xperia Z2 Q&A, Help & Troubleshooting

I've had this problem with my Xperia Z2 since I've owned it. I've had firmware 402 and now 314 and it's still the same.
The problem is that when I'm in a call, the proximity sensor works and turns the screen off but the digitizer does not turn off! So while I'm talking and pressing my face against the phone it detects input and sometimes I even hangup on people.
Anyone else experience this issue or have any suggestions on how to troubleshoot this?

Hi. I had the same problem. So I installed an app called "call screen lock". That solved it for me.

gork1975 said:
Hi. I had the same problem. So I installed an app called "call screen lock". That solved it for me.
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Thanks but I don't think I should have to download another app to fix a bug.

ZPaul2Fresh8 said:
Thanks but I don't think I should have to download another app to fix a bug.
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Click to collapse
You can use the work around until it is fixed or suffer the bug. Why not complain to Sony?

Related

[Q] Proximity sensor always enabled

I have been using my S2 since the beginning of February 2012 and have not noticed at any time other than when making calls that the proximity sensor was activated (dull red glow). Just last night I noticed that the sensor seems to be activated all the time now, screen on, calling, whatever...
It of course turns off when the S2 is turned off. When booting back up it does not get enabled again until the end of media scanning.
Any ideas how to check which app or process is enabling this when it is not necessary nor wanted?
Shameless bump. Surely somebody has an idea what variable is involved or what program I can use to change the behavior?
Try after a fresh install with full wipe if it happens
Sent from my GT-I9100 using Tapatalk 2 Beta-5
Well I don't know why, but the sensor has stopped running continuously without any intervention. Thanks for the reply.
I had a similar problem and I found out it was an app causing that - viber.
Probably it was the same with you.
NunxPT said:
I had a similar problem and I found out it was an app causing that - viber.
Probably it was the same with you.
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Click to collapse
Thanks! I had the same problem , and it was indeed Viber.
Btw , did you managed to fix it ?
ZVictor said:
Thanks! I had the same problem , and it was indeed Viber.
Btw , did you managed to fix it ?
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Click to collapse
New viber update today and the issue is fixed
Viber was the problem for me too

[Q] Proximity sensor not working

Hi guys. I have a peculiar problem in my new Galaxy S3. Whenever I make a call, the screen remains on even though I have ticked the 'Auto screen off during calls' option in call settings. Also, whenever I input any numbers while in a call, the keypad does not hide. I mean I get the 'Hide' option but it doesn't do anything and the keypad stays on the display. Can anyone tell me if this is a known issue or am I the only one facing it? Is there any workaround this? I am on stock firmware (XXLF2) and haven't even rooted my phone yet. Please help me guys!
I have exactly the same problem. I know the proximity sensor works, because I tried the proximity sensor test app. But my phone does not turn off screen when in call.
i have same problem any one help us ?
I also have this problem.. and to make it worse, I can't seem to call out occasionally. I swipe to call, but nothing happens. I can't even dial out at times.. rebooting usually solves the issue, but the problem quickly comes back.
I'm not rooted, on stock rom. Anyone know what the issue is?
OK, it looks like for me, it was a conflict between Google Voice and the phone. Turning it off/disabling it fixes the problems I've been having. I'll have to see what exactly is causing the conflict, but at least everything works with it off.
BlueG2 said:
OK, it looks like for me, it was a conflict between Google Voice and the phone. Turning it off/disabling it fixes the problems I've been having. I'll have to see what exactly is causing the conflict, but at least everything works with it off.
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Where exactly is the option for turning off Google Voice?
I looked in Applications All but couldn't find it.
Beards said:
Where exactly is the option for turning off Google Voice?
I looked in Applications All but couldn't find it.
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Click to collapse
Check under 'Voice', not Google voice. It's also an option on the Voice widget.
If that doesn't fix it, try rebooting and doing it again.
BlueG2 said:
Check under 'Voice', not Google voice. It's also an option on the Voice widget.
If that doesn't fix it, try rebooting and doing it again.
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Click to collapse
'Voice' was my search pattern. It's got to be there I'll find it.
Hi guys,
Did you find a solution to this problem yet? I have the same problem, and no matter what I do, I can not make it work. The screen is always on during a call. I am using the stock rom, without root, as it is.
------------
Nevermind. I fixed it by removing FSC ID, apparently it was interfering.
i had the same problem but it was fixed after i made a phone restart.
I have the same problem...

2 Problems With Phone Calls and Maps

Hi,
I am having 2 problems with this device. The first is some sort of proximity issue when I'm on the phone. While talking to someone, my face will activate things on the screen. I can see the phone screen turning off as I bring the phone to my ear, but the problem persists. I downloaded an app from the play store to check my proximity sensor, which appears to be working fine. Any advice on this?
Also, when using maps for navigation, the compass/arrow is oriented in some strange direction ie not straight on on the current road as I'm used to. Any advice?
Running RomAur for what it's worth.
Thanks!
Bump, anyone have similar experiences?
Second issue with the compass, try calibrating your compass. There's an app in the play store which acts as a compass but also has a calibration feature. It's called smart compass.
It's worth a try.
Sent from my D6503 using XDA Free mobile app
JJ2525 said:
Hi,
............. The first is some sort of proximity issue when I'm on the phone. While talking to someone, my face will activate things on the screen. I can see the phone screen turning off as I bring the phone to my ear, but the problem persists...............
Thanks!
Click to expand...
Click to collapse
I used an app called "call screen lock". That solve the problem for me.

Strange lock screen

Hello.
I'm getting this strange lock screen when I pick up my phone from charging. I have checked applications to find any suspicious app. I can't find any. Can you help me. Doesn't look good.
Has nobody faced this issue?
somekeystrokes said:
Has nobody faced this issue?
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Click to collapse
It is the peel remote app. Disable the app, or turn off all its permissions.
Just figured this out on my phone today- so annoying!
Thank you! Was about the post the same thing, very weird!!

Sensor Issue

Hi, I got my Mi 3 this week. I noticed some weird behavior from my magnetometer and Accelerometer, wondering if anybody else is experiencing the same. After a day of use, sensors go haywire and suddenly stop reporting data. Can't use compass and my auto rotate stops working. I tried different apps to see if it's a global problem or just a not compatible app, so far when sensors go blank, the effect is global. Even the Mi self test is not reading anything from the sensors. Pedometer is on the other hand operational tho.
Things come back to normal after a restart. I suspect it must be a software bug maybe?
sherlock.holmes said:
Hi, I got my Mi 3 this week. I noticed some weird behavior from my magnetometer and Accelerometer, wondering if anybody else is experiencing the same. After a day of use, sensors go haywire and suddenly stop reporting data. Can't use compass and my auto rotate stops working. I tried different apps to see if it's a global problem or just a not compatible app, so far when sensors go blank, the effect is global. Even the Mi self test is not reading anything from the sensors. Pedometer is on the other hand operational tho.
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My sensors are working but they are wrongly calibrated :/ and pedometer isn't working! I thought the pedometer was disactivated by default...
greenpays said:
My sensors are working but they are wrongly calibrated :/ and pedometer isn't working! I thought the pedometer was disactivated by default...
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Click to collapse
Dial *#*#6484#*#* it's the built-in test. U can recalibrate your accelerometer there and also test the device. Use power button to exit. And for +-45 test's of the accelerometer tilt your device on it's corners.
sherlock.holmes said:
Dial *#*#6484#*#* it's the built-in test. U can recalibrate your accelerometer there and also test the device. Use power button to exit. And for +-45 test's of the accelerometer tilt your device on it's corners.
Click to expand...
Click to collapse
Thanks for the tip it works perfectly!
By the way, you are using European firmware or Global, because for me the pedometer isn't counting the steps :/
greenpays said:
Thanks for the tip it works perfectly!
By the way, you are using European firmware or Global, because for me the pedometer isn't counting the steps :/
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I'm glad to hear it worked for you. My pedometer comes and goes... Not reliable unfortunately. btw how can I check my ROM region? Got the October patch, It doesn't solve the bug...
I also have problems with my vibrator. It doesn't react to short vibrations (that much I can make out of it).
sherlock.holmes said:
I'm glad to hear it worked for you. My pedometer comes and goes... Not reliable unfortunately. btw how can I check my ROM region? Got the October patch, It doesn't solve the bug...
I also have problems with my vibrator. It doesn't react to short vibrations (that much I can make out of it).
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Click to collapse
Well I seem to have the global version. MIXM
I hope they get problems solved fast.
If anybody else with the device is reading this post, can you please check your sensors with an appropriate app and see if yours is also malfunctioning randomly?
I had this problem, but I just restarted the device and everything came back normal
braulio_holtz said:
I had this problem, but I just restarted the device and everything came back normal
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Yes! It goes away with restarting (and sometimes doesn't!!!)
But it's just a temporary fix, in matter of hours, you r back to the square one.
sherlock.holmes said:
I'm glad to hear it worked for you. My pedometer comes and goes... Not reliable unfortunately. btw how can I check my ROM region? Got the October patch, It doesn't solve the bug...
I also have problems with my vibrator. It doesn't react to short vibrations (that much I can make out of it).
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Click to collapse
Go to Accessibility settings and turn on Touch Vibration. Keeping it off also hinders the in call volume function. Hope it helps
Arkapravoarka said:
Go to Accessibility settings and turn on Touch Vibration. Keeping it off also hinders the in call volume function. Hope it helps
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Well yeah, it did work actually. But the thing is, I don't like to have the touch vibrations on always, I just want it to work with G-board and some other apps that use short vibrations as a feedback...
It's like the touch vibrations setting, controls everything lol.
It's definitely a bug they have to get fixed.
So it turns out the sensor problem that I reported is being caused by the G-cam port I had installed. The solution is to close the app (in the multitasking menu !?) Whenever you are done using it.
Flash the stock rom again and your problem will be solved for sure, also faced the same issue.
I have same issue and flash stock rom but still not working how can i fix it ?
I also have a problem with compass apps. north and south are correct shown, west and east are not correct.
Stefan_1 said:
I also have a problem with compass apps. north and south are correct shown, west and east are not correct.
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I use this solution and it worked.
https://forum.xda-developers.com/showpost.php?p=82161897&postcount=4
My Mi A3 has just got an system update of android 10. Just after that, my camera isn't working. Please help me out of this problem.
Chaitanya123 said:
My Mi A3 has just got an system update of android 10. Just after that, my camera isn't working. Please help me out of this problem.
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Click to collapse
Did you try wiping data and cache for camera app?

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